833 Support Positions jobs in Walsall

Summary:This role primarily involves minute taking for meetings within Children's Services, focusing on sensitive cases involving vulnerable children and young people. The position is based onsite full-time in Wednesbury, WS10 8AE, with an immediate start. The role is ongoing for three months and requires a BPSS Check and Basic DBS clearance. Candidates must have prior experience in minute taking to be considered.Responsibilities:Accurately document minutes for meetings related to Children's Services.Handle sensitive information with confidentiality and professionalism.Ensure timely and precise distribution of meeting minutes.Collaborate with team members to support the objectives of Children's Services.Requirements Proven experience in minute taking is essential.Ability to manage sensitive information discreetly.Full-time availability for onsite work in Wednesbury, WS10 8AE.Immediate availability to start.Successful completion of BPSS Check and Basic DBS.Strong organizational and communication skills.

Job Description

Female Support Worker

Location: Walsall

Salary: £12.36

Contracted Hours: 16 per week 

Due to the nature of this job, you must be female.

We are unable to consider skilled or student visa applicants for this opening.

CareTech is a person-centered care company that provides quality care to adults nationwide.

Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.

We refer to this as Extraordinary Days, Every Day.

What you’ll need:

• Experience working with individuals with learning disabilities, autism, and challenging & complex behaviours 
• Caring and fun nature
• Enjoy going out and about.
• Happy and friendly personality
• Excellent problem-solving skills

Support Worker Roles and Responsibilities 

• Experience in a caring environment 
• Experience of working with adults with autism 
• Experience of working with adults with learning disabilities
• Able to work unsociable hours, weekends, and bank holidays
• Excellent communication skills, allowing you to engage & interact with our service users
• Ability to keep calm under pressure
• Confidence to work alone and also be part of a team (family)
• Passionate about making a positive difference in someone else’s life
• Excellent writing skills

Company Values

• Friendly
• Positive
• Empowering
• Person-Centred
• Innovative

Rewards & Benefits

• *£500 Recommend A Friend Bonus
• *Blue Light Discount Card
• Industry Standard Benefits
• Ongoing learning & development programs 
• Career Development/Progression
• Free DBS Check
• Free Employee Assistance Programme
• CareTech Foundation: the opportunity to apply for family and friends’ grants

What we do!

We are a well-established, nationwide healthcare provider. Our homes are specialist mental health services and are established, offering adults person-centered care. We carefully develop and adapt homes to meet the varying needs of adults with mental health needs. The services are carefully located within thriving communities, offering a variety of educational, recreational, and social activities.

We provide a positive impact on the service experience of people with mental health difficulties who may be experiencing emotional distress. This primarily involves support using a person-centered approach. Our support workers measure outcomes specifically to an individual’s needs and evidence using our person-centered outcome-measuring tool.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment. The disclosure expense will be met by the employer.

If you have not heard from us within 14 days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&C’s paid following the successful completion of a 6-month probationary period.

Walsall - Part Time Support Worker (SYS-19203)

**The Job's Mission**
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
+ Servicing existing and new customer base within the theatre and clinical environment.
+ Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
+ Providing theatre and wider HCP staff with training on Stryker products.
+ Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
+ Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
+ Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
+ Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
+ Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
+ Communicating essential features and benefits of products and their clinical application.
+ Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
+ Behaving with integrity and delivering on commitments within required timescales.
+ Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
+ Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
+ Developing an understanding of the local healthcare environment and regional strategy.
+ Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
+ Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
+ Minimum 2 years' theatre or medical experience.
+ Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
+ Computer skills - MS Office, Excel etc.
+ Presentation skills with modern presentation media.
+ Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
+ High level communicator.
+ Ability to work in a collaborative manner with colleagues and customers.
+ Professional, disciplined, focused, and organised.
+ Strong sense of responsibility.
+ Ability to self-motivate, work under pressure and deal with challenge.
+ Winning personality and extensive people skills.
+ Actively seeks continuous self-improvement.
+ Flexible to change.
Location
+ This role is within the South Wales & West Midlands team, but the successful candidate will be working predominantly in the Herefordshire/Worcestershire/Gloucestershire regions.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Facilities Service Desk Analyst

Permanent

Remote / Home based

We are looking for a Facilities Service Desk Analyst to join our friendly and dynamic team here at Waterstones. This is a home-based role with occasional travel to our Birmingham office.

You will be working in a small team and providing a high-quality service to our 300+ stores across the UK and Europe, liaise with internal departments including the maintenance team. You will also need to liaise with external account managers, contracts managers, technical managers and engineers. The role will be remotely based reporting into the FM Service Desk Supervisor

What you will be doing

• Taking inbound calls from our Bookshop teams and logging details of the issue.
• Liaising with your Supervisor and allocated Area Managers to prioritise works.
• Reporting on PPM and reactive breakdowns measured against SLA’s and KPI’s
• Coordinating quoted works and raising purchase orders
• Managing escalations in an appropriate and timely manner

What we need from you

• Experience working on a service desk and taking inbound calls.
• Experience working for a service & maintenance contractor within building services/ HVAC service/ maintenance / FM
• A qualification in reporting and/or Health & Safety would be an advantage

Person Profile

• Excellent verbal and written communication skills
• Process Driven
• Common Sense
• Ability to prioritise and assess what should take priority

Why work for Waterstones

At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).

In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.

If you have the relevant essential experience and you are interested, we would love to hear from you.

Our client, a reputable provider of innovative software solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Wolverhampton, West Midlands, UK**. This role is crucial for ensuring our clients receive timely, effective, and high-quality support for our products and services. You will be the first point of contact for customer inquiries, providing technical assistance, troubleshooting issues, and ensuring a positive customer experience. This position offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration for team synergy and training.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide technical assistance and troubleshooting for software-related issues, guiding users through solutions.
• Accurately diagnose and resolve customer problems, escalating complex issues to appropriate teams when necessary.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Educate customers on product features and best practices to enhance their user experience.
• Contribute to the development of knowledge base articles and FAQs to support self-service customer support.
• Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
• Meet or exceed individual and team performance targets for response times and customer satisfaction.
• Collaborate with team members to share knowledge and best practices for customer support.
• Maintain a positive and empathetic attitude, representing the company's commitment to excellent customer service.

Qualifications:

• Previous experience in a customer service or technical support role is highly preferred.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Familiarity with software applications and troubleshooting techniques.
• Ability to work independently and as part of a team, both remotely and in an office environment.
• A patient, empathetic, and customer-centric approach.
• Ability to manage multiple tasks and prioritize effectively.
• High school diploma or equivalent; further education or certifications in IT or customer service are a plus.

This is an excellent opportunity to join a supportive team and contribute directly to customer satisfaction. If you are passionate about helping others and possess excellent communication and technical aptitude, we encourage you to apply.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team in Birmingham, West Midlands, UK . This is a critical role focused on delivering exceptional service to a diverse customer base. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a proactive approach to problem-solving. This role requires you to be present in our Birmingham office, allowing for direct collaboration with colleagues and immediate access to resources.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify trends in customer issues and provide feedback to management for service improvements.
• Assist with customer onboarding and guide them through product features.
• Process orders, returns, and exchanges according to company procedures.
• Build rapport with customers and foster strong, lasting relationships.
• Contribute to team goals and performance metrics.
• Stay up-to-date with product knowledge and company updates.
• Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.

Qualifications:

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A customer-centric mindset with a passion for helping others.
• Good organizational skills and attention to detail.
• Ability to work effectively as part of a team in a busy office environment.
• Familiarity with general IT troubleshooting is a plus.
• A flexible and adaptable approach to work.

This role is based in our Birmingham office and requires a commitment to being on-site to provide the highest level of in-person customer support and team collaboration. If you are a people-person who thrives in a service-oriented environment, we encourage you to apply.

Our client, a rapidly growing technology firm, is seeking a skilled and empathetic Customer Support Specialist to join their team in Stoke-on-Trent, Staffordshire, UK . This hybrid role offers a balance between remote flexibility and on-site collaboration. You will be the primary point of contact for customers, providing exceptional support through various channels, including phone, email, and chat. Responsibilities include troubleshooting technical issues, answering product-related queries, guiding users through features, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a passion for helping others solve problems. This role is crucial for maintaining high customer satisfaction and retention.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
• Troubleshoot and diagnose technical problems with the company's products or services.
• Provide clear and concise instructions and guidance to customers.
• Educate customers on product features and best practices.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate technical teams when necessary.
• Identify trends in customer issues and provide feedback to product development teams.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with team members and other departments to ensure a seamless customer journey.

Qualifications:

• Proven experience in a customer service or technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Patience and a customer-centric attitude.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Familiarity with technology products and services.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Experience in troubleshooting software or hardware issues is highly desirable.

This position requires the successful candidate to work a combination of remote and on-site shifts at our client's office in Stoke-on-Trent, Staffordshire, UK . We offer a supportive team environment and opportunities for career advancement within a dynamic industry.

Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their growing team in Wolverhampton, West Midlands, UK . This hybrid role offers a balance between remote flexibility and in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional support for our range of software products. Your responsibilities will include diagnosing and resolving technical issues, guiding users through product features, and ensuring a high level of customer satisfaction. You will utilize your strong communication and problem-solving skills to address inquiries via phone, email, and chat. This role requires a deep understanding of our software's functionalities and common user challenges. You will work closely with the development and quality assurance teams to escalate complex issues and provide valuable customer feedback for product improvement. The ideal candidate is patient, empathetic, and possesses a genuine desire to help others. A meticulous approach to documentation and ticketing is essential. You will be responsible for maintaining accurate records of customer interactions and resolutions in our CRM system. Training on our specific products will be provided, but a solid foundation in IT support principles is necessary. This is an excellent opportunity for someone looking to advance their career in customer service within a supportive and forward-thinking organization. The hybrid model allows for focused work periods both at home and in our modern office facilities.

Key Responsibilities:

• Respond to customer inquiries and technical issues via multiple channels (phone, email, chat).
• Diagnose and resolve software-related problems efficiently and effectively.
• Provide clear and concise instructions to customers on product usage and troubleshooting.
• Escalate unresolved issues to appropriate internal teams with detailed documentation.
• Maintain accurate and up-to-date customer support records in the CRM system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Gather customer feedback and relay it to product development and management teams.
• Identify trends in customer issues and propose proactive solutions.
• Ensure all customer interactions adhere to company service standards and protocols.
• Collaborate with team members to share knowledge and best practices.

Qualifications:

• Proven experience in a customer support or helpdesk role, preferably with technical products.
• Strong understanding of IT principles and common software troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency in using CRM software and ticketing systems.
• Strong problem-solving and analytical skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Experience with (Specific Software/Product Type) is a plus.
• Willingness to work a hybrid schedule, balancing remote and in-office work.