524 Support Staff jobs in Aberdeen
Customer Support Specialist
AB10 1AA Aberdeen, Scotland
£24000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce company, is searching for a dedicated and empathetic Customer Support Specialist to join their exceptional team. This position is exclusively remote, providing you the convenience of working from home. As a Customer Support Specialist, you will be the first point of contact for our clients' customers, providing timely and effective solutions to their inquiries and issues. You will handle a variety of customer interactions via phone, email, and live chat, ensuring a positive customer experience.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for individuals who are passionate about helping people and thrive in a remote work environment. Join a supportive team and contribute to a company committed to outstanding customer service.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels (phone, email, chat).
- Provide accurate information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering clear and concise solutions.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify and report trends in customer inquiries to improve products and services.
- Go the extra mile to ensure customer satisfaction and build loyalty.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Participate in training sessions to stay updated on product knowledge and support procedures.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service, call center, or helpdesk roles is highly desirable.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- A quiet and dedicated workspace with a stable internet connection is required for this remote role.
- Flexibility to work various shifts, including evenings and weekends, may be required.
This is an excellent opportunity for individuals who are passionate about helping people and thrive in a remote work environment. Join a supportive team and contribute to a company committed to outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist
AB10 1AA Aberdeen, Scotland
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their remote team, supporting customers of their innovative software products. While the role is fully remote, it requires residents of the UK, with an occasional need to travel to **Aberdeen, Scotland, UK** for team meetings or training. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective assistance via phone, email, and live chat. Your responsibilities will include troubleshooting technical issues, answering product-related questions, guiding users through software functionalities, and escalating complex problems to the appropriate teams. You will meticulously document customer interactions, track issues, and contribute to the knowledge base to improve self-service support. We are looking for individuals with excellent communication skills, both written and verbal, a patient and customer-centric approach, and the ability to explain technical concepts clearly. Proficiency with CRM software and helpdesk ticketing systems is essential. A strong aptitude for learning new technologies and software is also crucial. You should be highly organized, possess strong problem-solving skills, and be able to manage multiple tasks simultaneously in a fast-paced, remote work environment. This is a fantastic opportunity to join a supportive team and grow your career in customer support within a leading technology company.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat.
- Troubleshoot and resolve customer technical issues and inquiries.
- Guide customers through product features and functionalities.
- Document customer interactions and maintain accurate records in the CRM system.
- Escalate unresolved issues to senior support staff or development teams.
- Contribute to the creation and maintenance of knowledge base articles.
- Identify trends in customer issues and provide feedback to the product team.
- Adhere to service level agreements (SLAs) and ensure customer satisfaction.
- Maintain a high level of product knowledge.
Qualifications:
- Proven experience in a customer support or helpdesk role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to explain technical issues in a clear and concise manner.
- Self-motivated and able to work independently in a remote setting.
- High school diploma or equivalent; further education or certification is a plus.
- Experience with SaaS products is highly desirable.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
AB10 1AB Aberdeen, Scotland
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their vibrant team in **Aberdeen, Scotland, UK**. This role is essential in providing exceptional support to our valued customers, resolving inquiries efficiently, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be working with a diverse customer base, assisting them with product usage, troubleshooting technical issues, and guiding them through various processes.
Key Responsibilities:
Qualifications:
This hybrid position offers a competitive salary and benefits, with the opportunity to grow within a customer-centric organization.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to products and services, providing clear and concise solutions.
- Guide customers through product features, functionalities, and processes.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate departments or senior team members when necessary.
- Identify trends in customer inquiries and provide feedback to the product and development teams for continuous improvement.
- Maintain a high level of product knowledge to effectively assist customers.
- Contribute to the development and maintenance of customer support resources, such as FAQs and knowledge base articles.
- Adhere to company policies and procedures, and strive to exceed customer expectations.
- Collaborate with team members to share best practices and improve overall team performance.
Qualifications:
- Previous experience in a customer service or helpdesk role is highly desirable.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with a friendly and empathetic approach to customer interactions.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
- A problem-solving mindset with the ability to think critically and find effective solutions.
- Patience and a positive attitude, even when dealing with challenging situations.
- Ability to work collaboratively in a team environment.
- Basic technical aptitude to understand and explain product functionalities.
This hybrid position offers a competitive salary and benefits, with the opportunity to grow within a customer-centric organization.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
AB24 3AQ Aberdeen, Scotland
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and efficient Customer Support Specialist to provide exceptional service to their clientele. This hybrid role involves both remote work and on-site responsibilities, offering flexibility while maintaining team cohesion. You will be the first point of contact for customer inquiries, offering solutions, troubleshooting issues, and ensuring customer satisfaction across various communication channels, including phone, email, and live chat. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a dedication to resolving customer needs promptly and effectively.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Guide customers through product features, setup processes, and basic troubleshooting steps.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and actions.
- Identify and flag recurring customer issues to help improve products and services.
- Process orders, forms, applications, and requests efficiently.
- Strive to achieve and exceed customer satisfaction targets.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere to company standards for customer service and data privacy.
Qualifications:
- Proven customer support experience or experience as a customer service representative.
- Excellent communication skills, both written and verbal, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and collaboratively in a hybrid work environment.
- High school diploma or equivalent; college degree or relevant certification is a plus.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is advantageous.
- Adaptability to learn new products and processes quickly.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead
AB10 1AA Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable organisation with a strong focus on customer satisfaction, is seeking a dynamic Customer Support Lead to manage their helpdesk operations in Aberdeen, Scotland, UK . This hybrid role requires a blend of on-site and remote working, offering flexibility while maintaining team cohesion. You will be responsible for leading and motivating a team of customer service representatives, ensuring high-quality support delivery, and implementing efficient helpdesk procedures. Key duties include handling escalated customer queries, monitoring team performance, conducting training sessions, and developing support documentation. You will also be involved in identifying areas for service improvement and implementing solutions to enhance the overall customer experience. The ideal candidate will have significant experience in customer service, with at least two years in a supervisory or lead capacity. Excellent communication, problem-solving, and leadership skills are essential. You should be adept at using CRM software and helpdesk ticketing systems, with a passion for delivering exceptional customer service. A proactive approach, strong organisational skills, and the ability to work effectively both independently and as part of a team are crucial. This is a great opportunity to take on a leadership role within a supportive company environment in the heart of Aberdeen .
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
AB10 1AB Aberdeen, Scotland
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist to join their team in Aberdeen, Scotland . This hybrid role offers a blend of remote work and office-based collaboration, providing flexibility while fostering team connection. You will be the first point of contact for customers, providing exceptional support via phone, email, and live chat. Responsibilities include troubleshooting customer issues, answering inquiries about products and services, processing orders, and escalating complex problems to the appropriate departments. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help customers resolve their issues efficiently and effectively. A strong understanding of customer service best practices and familiarity with CRM systems are essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across various channels.
- Troubleshoot and resolve customer technical and service-related issues.
- Provide accurate information regarding products, services, and policies.
- Process customer orders, applications, and requests.
- Escalate unresolved issues to the relevant teams according to established procedures.
- Maintain detailed and accurate customer interaction records in the CRM system.
- Gather customer feedback and identify areas for service improvement.
- Meet or exceed key performance indicators for customer satisfaction and response times.
- Collaborate with team members to share best practices and support continuous learning.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using computer systems and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; associate's degree is a plus.
- Experience with technical troubleshooting is an advantage.
- Ability to adapt to different customer needs and communication styles.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
AB10 1AA Aberdeen, Scotland
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and dedicated Customer Support Specialist to join their growing team. This role is pivotal in ensuring our customers receive outstanding service and assistance. You will be the first point of contact for customer inquiries, providing solutions and support through various channels including phone, email, and live chat.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple communication channels.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Provide accurate information about products and services.
- Maintain customer records by accurately documenting interactions and transactions.
- Identify and suggest improvements to customer service processes.
- Collaborate with other departments to ensure customer satisfaction.
- Gather customer feedback and report common issues to relevant teams.
- Adhere to company policies and procedures.
- Previous experience in a customer service or helpdesk role is advantageous.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
- Proficiency in using customer relationship management (CRM) software.
- Ability to work effectively both independently and as part of a team.
- Good organizational skills and the ability to manage multiple tasks simultaneously.
- A passion for helping people and delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
AB10 1AA Aberdeen, Scotland
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are looking for a friendly and customer-focused Customer Support Specialist to join our team in Aberdeen, Scotland, UK . If you excel at helping others and are passionate about providing outstanding service, this is the perfect role for you.
As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries via phone, email, and chat. Your primary responsibility will be to resolve customer issues efficiently and effectively, ensuring a positive customer experience. This includes troubleshooting technical problems, answering questions about our products and services, processing requests, and escalating complex issues to the appropriate departments. You will maintain detailed records of customer interactions and feedback.
The ideal candidate will have excellent communication and active listening skills. You should be patient, empathetic, and possess strong problem-solving abilities. Previous experience in a customer service or helpdesk role is highly desirable. You must be proficient with standard office software and comfortable learning new systems. A commitment to providing high-quality support and a willingness to go the extra mile for customers will set you apart.
Key Responsibilities:
As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries via phone, email, and chat. Your primary responsibility will be to resolve customer issues efficiently and effectively, ensuring a positive customer experience. This includes troubleshooting technical problems, answering questions about our products and services, processing requests, and escalating complex issues to the appropriate departments. You will maintain detailed records of customer interactions and feedback.
The ideal candidate will have excellent communication and active listening skills. You should be patient, empathetic, and possess strong problem-solving abilities. Previous experience in a customer service or helpdesk role is highly desirable. You must be proficient with standard office software and comfortable learning new systems. A commitment to providing high-quality support and a willingness to go the extra mile for customers will set you apart.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues in a timely manner.
- Provide information about products and services.
- Process customer requests and update
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
AB11 5 Aberdeen, Scotland
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is looking for a dedicated Customer Support Specialist to join their remote support team. This fully remote position is ideal for individuals who excel at problem-solving and are passionate about providing exceptional customer service. You will be the primary point of contact for customers, addressing inquiries, troubleshooting technical issues, and ensuring a positive customer experience. Responsibilities include responding to customer requests via phone, email, and chat, documenting issues, and escalating complex problems when necessary. The successful candidate will be adaptable, patient, and possess excellent communication skills to effectively assist a diverse customer base.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Provide timely and effective customer support via multiple channels (phone, email, chat, ticketing system).
- Respond to customer inquiries and resolve issues related to the company's products or services.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate departments or senior support staff.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Proactively identify opportunities to improve the customer experience and support processes.
- Educate customers on product features and functionalities.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Adhere to service level agreements (SLAs) and company quality standards.
- Gather customer feedback and report on trends or recurring issues.
- Collaborate with team members to share knowledge and best practices.
- Stay up-to-date with product updates and new features.
- Manage customer expectations and ensure a high level of customer satisfaction.
- Handle customer complaints with professionalism and empathy.
- Contribute to a positive and supportive remote working environment.
Qualifications and Experience:
- Proven experience in a customer service or technical support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with customer support software and CRM systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- A keen interest in technology and learning new products.
- High school diploma or equivalent; college degree is a plus.
- Experience with live chat support is advantageous.
- Familiarity with common software applications.
- Ability to remain calm and professional under pressure.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Lead
AB10 1AB Aberdeen, Scotland
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company, is looking for a proactive and experienced Customer Support Lead to manage their customer service operations in Aberdeen, Scotland, UK . This vital role involves leading a team of customer support representatives, ensuring the delivery of exceptional service, and resolving complex customer issues. You will be responsible for training, coaching, and motivating the support team, as well as developing and implementing strategies to enhance customer satisfaction and retention.
Key Responsibilities:
The ideal candidate will have a minimum of 3-5 years of experience in a customer service or helpdesk environment, with at least 1-2 years in a supervisory or leadership role. Excellent communication, problem-solving, and interpersonal skills are essential. A proven ability to manage and motivate a team, along with strong organisational skills and attention to detail, is required. Experience with CRM software and helpdesk ticketing systems is a must. A passion for delivering outstanding customer experiences and a proactive approach to problem-solving are key attributes for success in this role. This position offers a competitive salary and the opportunity to grow with a dynamic company.
Key Responsibilities:
- Lead, manage, and mentor a team of customer service and helpdesk professionals.
- Ensure timely and accurate resolution of customer inquiries and issues via phone, email, and chat.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor and analyze customer support performance metrics, identifying areas for improvement.
- Train new team members and conduct ongoing training for existing staff on products, services, and support techniques.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Gather customer feedback and collaborate with other departments to improve products and services.
- Maintain comprehensive knowledge of the company's products and services.
- Create and manage support documentation, FAQs, and knowledge base articles.
- Foster a customer-centric culture within the support team.
- Report on team performance and key customer satisfaction indicators to management.
- Implement quality assurance processes for customer interactions.
The ideal candidate will have a minimum of 3-5 years of experience in a customer service or helpdesk environment, with at least 1-2 years in a supervisory or leadership role. Excellent communication, problem-solving, and interpersonal skills are essential. A proven ability to manage and motivate a team, along with strong organisational skills and attention to detail, is required. Experience with CRM software and helpdesk ticketing systems is a must. A passion for delivering outstanding customer experiences and a proactive approach to problem-solving are key attributes for success in this role. This position offers a competitive salary and the opportunity to grow with a dynamic company.
This advertiser has chosen not to accept applicants from your region.
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