660 Support Staff jobs in Dundee
Customer Support Advisor (Findmypast)
Posted 2 days ago
Job Viewed
Job Description
At DC Thomson, we are a business with a purpose—to make a positive impact on the communities we serve.
Deeply rooted in our communities, we are investing in data, technology and talent to unlock a new level of understanding about what really matters to our customers. This is how we are shaping the future of media.
We’ve changed the way we work to create a flexible, collaborative, learning-led culture that draws on expertise from across the organisation to create award-winning content and cultural moments that engage audiences to be part of our communities.
ABOUT FINDMYPAST (A DC THOMSON BRAND)Find your magic with us
Connecting people to their family stories is special. We're proud to deliver these magic moments. Through technology, data and insights, we bring people closer to their past, to benefit their future.
We’re a fast-growing team of smart people, on a mission to help millions. Solve meaningful, complex problems and be a part of something magical. Enjoy the agility of a scale-up with the security of real financial backing, in a place where every story matters.
Why join our Customer Support team?
- We’re driven by the desire to create a fantastic customer experience.
- We love nothing more than taking big data and making it quick and easy for our consumers to use.
- We’re naturally collaborative and our cross functional teams work closely with our colleagues to build / enhance our product.
- We’re neatly set up for flexible working and giving people the freedom to thrive.
- Our work has purpose — We help our customers better understand who they are and where they come from in the world through our products.
- We connect people to their family stories — You’ll play an important role in helping our customers through their own personal journey.
You won’t find any bureaucracy here, but you will find:
- A generous holiday allowance with the chance to buy more
- A pension contribution that stands out in the market (9.5% matched company contribution with a 6% contribution from the employee's side)
- All the health and wellbeing benefits you’d expect and some you wouldn’t (careers page)
- The chance to work with smart and fun people on products that will bring joy to millions
As a remote-first organisation, Findmypast employees choose how and where in the UK they work best, whether that's from home or at one of our offices. Yet, we recognise the value in seeing each other in person from time to time in our Dundee hub.
ABOUT THE ROLEWe are looking for a Customer Support Advisor to join our existing team of knowledge experts delivering high-quality support to our customers. In this role you will be the face of our brand interacting with customers and providing support for a range of customer queries and complaints through various contact channels such as email, live chat, social media and telephone. You’ll ensure customer satisfaction with each and every contact creating a positive experience that leaves a lasting impression. You will be working 35 hours per week, Monday-Friday from 9am to 5pm.
Here’s what the role involves:
- Handling customer enquiries efficiently and effectively, answering any questions and queries via live chat, email, telephone (inbound and outbound)
- Managing and resolving customer complaints to a high standard
- Providing support and comprehensive product/service information to our customers
- Building relationships and engaging with customers and providing a human approach
- Identifying opportunities to enhance customer experience and turn dissatisfied customers into happy customers
- Working with both customers and internal departments cross functionally, problem solving and resolving customer issues
- Co-ordinating closely with Marketing, Content and Engineering teams
- Identifying and reporting any potential website or user issues
- Accurately capturing customer data where required to help influence business decisions
- Contributing to the overall achievement of agreed response times/SLAs
- Delivering personal KPIs and objectives, as agreed with your line manager
Requirements
About You:We’re looking for someone who is detail-focused, organised, and technically curious. You don’t need to be a developer, but you should be comfortable learning new tools and thinking logically through workflows.
- Minimum of 1 year's experience in working in a Customer Service contact centre environment
- An interest in family history is beneficial but not essential
- Passionate in championing the customer
- Excellent written and verbal communication skills and complaint handling skills
- Good organisation skills
- A pro-active approach to learning within a small team, taking responsibility for your own development
- An aptitude to swiftly learn internal systems
- Ability to quickly analyse complicated information and solve problems
- Excellent team working skills are essential as well as a proven ability to work in isolation and on your own initiative
- Thorough attention to detail and commitment to delivering the best customer experience
- A good working knowledge of the most popular internet browsers and common website processes
- Patient and calm under pressure
- Ability to accept constructive feedback positively and real desire to learn and improve quality of work
- Willingness to go over and above the call of duty to deliver excellent customer service
If you said yes to these, and this all sounds appealing, then get in touch. This could be the start of something special.
What to expect next:Our interview process is fast and goes like this:
- An initial call with a member of our Customer Support Team (15 mins)
- Zoom/Teams/In-person interview with members of our Customer Support Team (30 mins)
We don’t want our approach to hold anyone back, so if we need to tweak this for you, please just ask. Plus we’d love to know your pronouns, so please let us know when you apply.
We want Findmypast to be the best company for all our diverse employees and customers. If you’d like a deeper understanding of our commitment to diversity, check out our careers page .
To apply for this role, please follow our online application process and submit a CV and cover letter.
Benefits
We're passionate about making FMP a great place to work and setting people up to succeed. Findmypast is a remote-first organisation with office hubs in London and Dundee. This is a permanent, hybrid role (predominantly home-based/remote), working 35 hours per week, with regular team days at our Dundee Meadowside office. We offer a generous package including 30 days holiday per annum together with 4 Bank holidays (25th December, 26th December, 1st January and 2nd January), health cash plan, on-site gym (Dundee), excellent pension, a competitive salary, and many more staff discounts and benefits.
We are an equal opportunity employer and want Findmypast to be the best company for all our diverse employees and customers. We encourage applications from everyone and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status or any other protected characteristics. If you’d like a deeper understanding of our commitment to diversity, check out our careers page . Should you require adjustments to be made to the recruitment process, please let us know, and if you’d like to share your pronouns then please do!
If you have any issues with your application, please email
For further information, please visit dcthomson.co.uk/vacancies or the Findmypast careers page
Closing date for applications: Wednesday, 15th October 2025 at 16:00hrs
Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.
Support Worker
Posted 15 days ago
Job Viewed
Job Description
Support Worker - Make a Real Difference Every Day
Location: Bridgend
Hours: Flexible shifts including evenings, weekends & sleep-ins.
16 to 37.5 hours per week
Full and part time positions available
Salary: 12.60 to 12.78 per hour
Do you believe that everyone deserves to live life to the fullest, with dignity, independence, and opportunity?
We are passionate about supporting people with learning disabilities to live meaningful lives - and we're looking for compassionate, resilient, and dedicated individuals to join our team as Support Workers .
About the Role
As a Support Worker, you'll be at the heart of someone's journey - helping them gain confidence, achieve personal goals, and enjoy everyday activities. No two days are the same. One day you could be helping with daily routines, the next you might be supporting someone to join a community activity, or even going on holiday with them.
You'll provide:
- Practical support - from household tasks, shopping and meal preparation, to personal care.
- Emotional support - being a listening ear, encouraging independence, and promoting wellbeing.
- Community support - helping people to build connections, friendships and enjoy activities that matter to them.
This is more than a job - it's the chance to make a lasting impact on someone's life, while building meaningful relationships along the way.
About You
We're not looking for experience - just people with the right values, empathy and commitment. If you are patient, kind, and can see the person before the disability, we'll give you all the training and support you need to thrive.
If you can bring:
- A belief that everyone should be valued and respected
- The ability to work flexibly as part of a team
- Willingness to learn and grow in your role
- A full UK driving licence (desirable, but not essential)
- Then you could be exactly who we're looking for.
What We Offer
- Comprehensive training, induction and ongoing development (including Care qualifications)
- A supportive team culture where your voice matters
- Opportunities to grow your career in social care
- Competitive pay and benefits
- The reward of knowing you're making a real difference
Apply Today
If you're ready to start a career that changes lives - including your own - we'd like to hear from you.
Click Apply Now and take the first step towards a rewarding future in social care.
Location Bridgend
Full and part time
Permanent
Support Worker
Support Worker
Posted 3 days ago
Job Viewed
Job Description
Location: Dundee, with travel around the area
Salary: £12.60 per hour
Hours: Zero hours, as and when required
Contract: Casual
Please note, this is a Regulated Service. You will be required to register with the Scottish Social Services Council (SSSC) within 3 months of starting the role.
An Exciting Opportunity Alert in Dundee.
Wherever you .
WHJS1_UKTJ
Support Worker
Posted 7 days ago
Job Viewed
Job Description
Location: Dundee, with travel around the area
Salary: £22,932 per annum - pro rata for roles under 35 hours
Hours: 16, 24 and 35 hours available
Contract: Permanent
Please note, this is a Regulated Service. You will be required to register with the Scottish Social Services Council (SSSC) within 3 months of starting the role.
An Exciting Opportun.
WHJS1_UKTJ
Support Worker
Posted 2 days ago
Job Viewed
Job Description
PAY: £12.82 PER HOUR
WE DO NOT OFFER SPONSORSHIP FOR THIS POSITION - PLEASE DO NOT APPLY IF YOU NEED TO BE SPONSORED AS YOUR APPLICATION WILL NOT BE CONSIDERED
- Priority rewards scheme for all staff members
- Auto enrolment pension scheme
- Overtime - Time + 50%
- Additional annual leave incentive for length of service
- Loyalty bonus payment for length of service
- Highly competitive rates of pay
- Strong support network.
- Established, reputable, forward thinking employer.
- Training provided/ Career development
Job Types: Permanent
Shift:
- 27 Hours per week
Requirements
- SVQ Level 2 (Care) or willing to work towards qualification
- Driving Licence preferable but not essential.
- Shift Work including evenings and weekend
- Good communication skills.
- Caring nature.
- Work well as part of a team.
Priority Care Group are passionate about ensuring the standards in our homes are of the highest level at all times. We constantly strive to develop and improve our service, always looking for more ways to make the time you and your family spend with us an enjoyable, fulfilling and enabling experience.
About St Vigeans Home
St. Vigeans is a large Victorian House with modern extension, located in the east coast fishing town of Arbroath. It is situated on an elevated site with sloping, mature gardens and overlooks the North Sea. Nearby are sea front leisure grounds, the harbour and the town centre. It specialises in residential care for adults with learning disabilities, and our clients are offered the opportunity to develop their independence and potential in all aspects of their life, fully supported by suitably qualified staff.
This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made.
Support Worker
Posted 373 days ago
Job Viewed
Job Description
PAY: £12.15 PER HOUR
WE DO NOT OFFER SPONSORSHIP FOR THIS POSITION - PLEASE DO NOT APPLY IF YOU NEED TO BE SPONSORED AS YOUR APPLICATION WILL NOT BE CONSIDERED
- Priority rewards scheme for all staff members
- Auto enrolment pension scheme
- Overtime - Time + 50%
- Additional annual leave incentive for length of service
- Loyalty bonus payment for length of service
- Highly competitive rates of pay
- Strong support network.
- Established, reputable, forward thinking employer.
- Training provided/ Career development
Job Types: Full-time, Permanent
Shift:
- 44/33 Hrs per week/ Day and Night Shift
Requirements
- SVQ Level 2 (Care) or willing to work towards qualification
- Driving Licence preferable but not essential.
- Shift Work including weekends, on a rota basis.
- Good communication skills.
- Caring nature.
- Work well as part of a team.
- Medication administration experience preferred
Priority Care Group are passionate about ensuring the standards in our homes are of the highest level at all times. We constantly strive to develop and improve our service, always looking for more ways to make the time you and your family spend with us an enjoyable, fulfilling and enabling experience.
Magdalen House, Dundee, DD1 4LZ
Magdalen House, Housing Care and Support Service in Dundee is a Service providing a range of person centred services to adults with a learning disability which include housing support, care at home and social care.
We are seeking an enthusiastic and motivated Senior Support Worker to join our team. You will be able to demonstrate the ability to use your initiative and work confidently in order to ensure individuals and resources are fully supported.
You will be expected to actively participate as part of a team offering a wide range of opportunities to service users in order to help them achieve their potential. Duties will also involve the provision of personal care. You will be expected to undertake shift work including evening, weekend work and night duty on a rota basis. You will be required to cope with change and be adaptable so flexibility is essential.
This is an exciting opportunity that will appeal to anyone who has an interest in working with adults who have a learning disability.
This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made.
IT Support Assistant
Posted 15 days ago
Job Viewed
Job Description
Our client is looking for an IT Support Assistant
Client Details
A leading organisation
We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate), to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.
Your role
You will work closely with the Service Desk, IT Country Manager, and other Group IT support teams to deliver an efficient and cost-effective IT service. This is a hands-on role and responsibilities will include:
Description
- Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.
- Maintain stock of IT assets.
- Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).
- Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required)
- Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.
- Provide general assistance to users in using internal systems and software packages including training.
- Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.
- Assist with IT asset purchase offering choices and process for users to order.
- Assist with communicating Group IT correspondence.
- Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate
Profile
You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player.
Where others see many, we see you - personally. We recognise and value your passion and personality.
Job Offer
A comoetitive salary and excellent working environment
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IT Support Assistant
Posted 15 days ago
Job Viewed
Job Description
Our client is looking for an IT Support Assistant
Client Details
A leading organisation
We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate), to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.
Your role
You will work closely with the Service Desk, IT Country Manager, and other Group IT support teams to deliver an efficient and cost-effective IT service. This is a hands-on role and responsibilities will include:
Description
- Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.
- Maintain stock of IT assets.
- Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).
- Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required)
- Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.
- Provide general assistance to users in using internal systems and software packages including training.
- Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.
- Assist with IT asset purchase offering choices and process for users to order.
- Assist with communicating Group IT correspondence.
- Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate
Profile
You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player.
Where others see many, we see you - personally. We recognise and value your passion and personality.
Job Offer
A comoetitive salary and excellent working environment
Support Worker - Bridgend
Posted 15 days ago
Job Viewed
Job Description
Your new company:
We are looking for flexible, motivated, and outgoing Support Workers to work in a range of settings across Bridgend and areas nearby. We have a range of shift patterns and working days available, giving you the ability to fit work around your life commitments and lifestyle.
Your new role:
The role will consist of supporting with the delivery of care to a multitude of people, including adults with learning disabilities, children and the elderly. You will be required to provide care and assistance to individuals within the service, promote their independence and help them to live better lives.
What you will need to succeed:
You will need to have a minimum of 6 months previous experience in the social care sector and 20-30 hours of availability a week. Qualifications such as QCF Level 2 and 3 are desirable but not essential. It is important that you work effectively within the team to provide the best service we can to the people we support. Driving is essential as providing access to the community is a big part of the role.
What you will get in return:
- Weekly pay
- An internal payroll system with no umbrella companies and hidden costs/additional charges
- A friendly, supportive office team is available 24/7 with our on-call system.
- Career progression
- Referral bonuses
- Free training
- Free DBS
- Flexible working
- Holiday pay
What you need to do now:
If you think this role suits your experiences and personality, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!
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