Head of Collaboration

London, London Charterhouse

Posted 6 days ago

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Job Description

Permanent

About us

Charterhouse Group is a UK based, PE backed, value-added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces.

We are looking for talented and highly motivated people. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates. Therefore, we offer a fun, innovative and a fast-paced environment where career development, reward and recognition are a priority.

If you want to join a multi award-winning business, passionate about technology and its customers, credible in the market with a stimulating working environment - then we want to speak to you.

Role Purpose

The role is responsible for developing and executing the strategic vision for the Charterhouse Collaboration support function which comprises of the Unified Communications and AV / Teams Meeting Room support teams. Own the revenue, profit and costs for the support unit. Drive process improvement and efficiency to ensure that the support function is delivered within budget.

Duties and Responsibilities

  • Develop a high performing team with a culture of service excellence and achieve a high level of customer satisfaction
  • Work with stakeholders across the business to define and develop new revenue streams to improve Collaboration unit’s support profitability
  • Continuously review improvement areas. Implement change accordingly with focus on improving customer experience, reducing costs, increasing revenue or improve staff morale
  •  Develop metrics, reports and analysis to measure the Collaboration unit’s performance. Provide regular updates to executive management on progress, risks, and issues.
  • Embed a culture of teamwork and shared goals ensuring that the company and Collaboration unit activities are distilled into week-by-week actions and improvements that both you and your teams can drive for
  • Oversee workforce planning, training, budget development, tracking, and forecasting.
  • Work with suppliers to ensure operational targets are met and that we have appropriate escalation routes documented. Ensure we have regular service reviews with large suppliers which cover contractual commitments and feedback on customer service.
  • Build supplier relationships to stay informed of market trends so your teams are aware of future developments and process changes
  • Build effective relationships across the wider organisation and ensure the Collaboration support roadmap is aligned to business needs
  • Responsible for business continuity and disaster recovery plans for the Collaboration unit.
  • Champion diversity, inclusion, and professional growth.

Requirements

Required Knowledge, Skills and Experience

  • Proven track record in a similar management role, with budget responsibilities
  • Excellent communication and negotiation skills, with the ability to communicate on all levels
  • Excellent analytical/problem solving abilities with which to drive continual and service improvement
  • Professional and calm approach at all times particularly when dealing with difficult situations
  • Must be commercially aware
  • Ability to lead, influence and develop self and others
  • Drive, self-motivation and ability to work under own initiative as well as in a team environment
  • Understanding of ITIL methodology and implementations using best practise in pursuit of Customer Service Excellence
  • The ability to work well under pressure in a fast-paced team environment
  • Knowledge and experience working with ITSM tools such as Service Now
  • ITIL Foundation certification

Benefits

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

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Lead Civil Engineering Project Manager - Infrastructure (Remote Collaboration)

SW1A 0AA London, London £70000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client, a renowned international engineering consultancy, is seeking an accomplished Lead Civil Engineering Project Manager to spearhead major infrastructure projects. While the primary focus of this role involves managing project execution, client liaison, and team coordination from a remote capacity, there will be occasional requirements for site visits and key stakeholder meetings in **London, England, UK**, and potentially other locations. This position demands a strong leader with extensive experience in the design, planning, and delivery of large-scale civil engineering projects, such as transportation networks, water systems, and urban development. You will be responsible for ensuring projects are delivered on time, within budget, and to the highest quality standards, all while leveraging advanced remote collaboration tools and project management methodologies. The ideal candidate possesses exceptional leadership, technical expertise, and a proven ability to manage complex, multi-disciplinary projects remotely.

Responsibilities:
  • Lead and manage the full lifecycle of complex civil engineering infrastructure projects from inception to completion.
  • Develop detailed project plans, schedules, budgets, and resource allocation strategies.
  • Oversee project teams, including engineers, designers, and contractors, fostering effective collaboration in a remote environment.
  • Ensure compliance with all relevant engineering standards, regulations, and safety protocols.
  • Manage client relationships, ensuring clear communication and satisfaction throughout the project duration.
  • Conduct regular project reviews, monitor progress, and implement corrective actions to mitigate risks and issues.
  • Oversee the procurement process for materials, equipment, and subcontractors.
  • Ensure the technical integrity and quality of all engineering designs and deliverables.
  • Utilize advanced project management software and digital collaboration platforms for effective remote project oversight.
  • Prepare progress reports, financial statements, and stakeholder updates.
  • Mentor junior engineers and contribute to the technical development of the project management team.
  • Undertake occasional site visits for critical inspections, progress monitoring, and client meetings.
Qualifications:
  • Chartered Civil Engineer (CEng MICE) or equivalent professional qualification.
  • Bachelor's or Master's degree in Civil Engineering or a related field.
  • Minimum of 10 years of experience in civil engineering project management, with a strong track record in infrastructure projects.
  • Demonstrated experience in managing large-scale, multi-disciplinary projects from initiation to handover.
  • In-depth knowledge of civil engineering principles, design standards, and construction methodologies.
  • Proficiency in project management software (e.g., Primavera P6, MS Project) and digital collaboration tools.
  • Excellent leadership, communication, negotiation, and stakeholder management skills.
  • Ability to effectively manage and motivate teams in a remote working environment.
  • Strong understanding of contract management, risk management, and financial control.
  • Willingness to travel for essential site visits and key meetings as required.
This is a critical role for an experienced leader to drive the success of high-profile infrastructure projects, offering the flexibility and modern working practices associated with a remote-first approach.
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