What Jobs are available for Team Leader in Leeds?

Showing 24 Team Leader jobs in Leeds

RTA Team Leader

Leeds, Yorkshire and the Humber CapeClarke Limited

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Job Description

RTA Team Leader – Leeds
Up to £45,000 + Bonus + Excellent Benefits | Hybrid Working | Legal 500 Firm

We’re working with a prestigious Legal 500 recommended firm in Leeds, recognised for its expertise in personal injury and its commitment to delivering exceptional client care. This is a superb opportunity for an experienced RTA specialist to take on a leadership role , overseeing a talented team in a fast-paced, high-performing environment .

What’s on offer:
  • Salary up to £45,000 plus bonus scheme
  • Excellent benefits package
  • Genuine career progression opportunities
  • Supportive and collaborative working culture
About you:
  • Proven experience in RTA case handling , ideally with previous supervisory or team leadership responsibilities
  • Strong organisational skills and ability to motivate and mentor team members
  • Commercial awareness with a focus on driving performance and delivering results
  • Excellent client care and communication skills
If you’re ready to lead from the front in a dynamic, forward-thinking firm, this could be the perfect next step in your career.

Apply now
to arrange a confidential discussion.
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Team Leader (Roads)

Leeds, Yorkshire and the Humber WSP USA

Posted 5 days ago

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Job Description

**What if you could do the kind of work the world needs?**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
The Team Leader is responsible for leading day to day operational matters associated with their teams; he / she supports the Regional Director in leadership of people, projects, clients and business performance. The Team Leader will be responsible for 35+ people in the Leeds office.
The role of a Team Leader is to embed a strong client and project culture around a technically excellent and efficient delivery model, balanced with the need to satisfy client, staff and commercial expectations.
The Team Leader will operate with moderate direct supervision from the Regional Director, and will be expected to take appropriate action in all aspects of the role to meet the expectations of the business.
**A little more about your role.**
Leadership
+ Exhibit and demonstrate behaviours and attitudes in accordance with company values through effective team working with transparent and open communication.
+ Visible and exemplary Health, Safety and Wellbeing leadership, including the completion of at least one formal health and safety focussed leadership engagement activity per month.
+ Provide operational support to the Regional Director.
+ Provide leadership and operational management, demonstrate an efficient delivery model balanced with the need to satisfy staff, client and commercial expectations.
+ Lead teams to support the implementation of best practice.
+ Provide co-ordination across the Group to ensure sharing of best practice and innovation.
**Responsibilities:**
+ Support the Group by supporting and demonstrating a client and project centred culture in the Group. Represent the business internally and externally as appropriate.
+ Manage risk and opportunity through implementation of effective control and review measures.
+ Actively involved in building and maintaining key client relationships by supporting the Regional Growth Lead.
+ Support bids by contributing to submissions to ensure added value both commercially and technically.
+ Identify opportunities, develop capture strategies and plans, engage other teams to create winning proposals.
+ Responsible for the management and leadership of teams in day to day operational matters.
+ Maintain an overview of workload, utilisations and associated resource requirements and work with team leaders as appropriate to ensure resources are fully utilised within technical capability.
+ Support all aspects associated with Quality/Health & Safety/Environment/Corporate within their teams.
+ Responsibility and ensure compliance with SHEQ management systems.
+ Support and ensure the integration of UK wide best practice ie. BMS, SHEQ.
+ Ensure best practice relating to project reviews (technical and commercial).
+ Interface with iCRC and promote its effective use within the region.
+ Promote the PDR process and support career development; encourage training and learning in association with the Regional Director.
+ Interface with the Regional Director on all staff matters requiring such support.
+ Communicate recruitment needs to meet project and budget targets/demands to the Regional Director.
+ Manage and support team leaders for extraordinary performance issues.
+ Ensure effective implementation of commercial risk management controls, governance, reviews (bid, contract, project, business, etc), guidance and direction.
+ Supporting the annual budget development, sign up and delivery.
**What we will be looking for you to demonstrate.**
+ Demonstrate excellent inter-personal skills with good leadership and management abilities; capable of communicating effectively with all parts of the business.
+ Preferably with direct knowledge of the technical project delivery activities.
+ Good stakeholder management and related relationship and excellent team management skills.
+ Demonstrates the desire to constantly improve, motivate and encourage others; leads and implements change programmes; inspires colleagues and drives an innovative and supportive culture. Acts as a catalyst for change.
+ Possesses a broad range of project experience, both within discipline and multi-disciplinary.
+ Demonstrates an ability to communicate effectively and uses own knowledge to support and coach others as required. Actively champions sharing knowledge, ideas and intelligence. Strong presentation skills, able to lead and facilitate workshops, training sessions and one to one learning. Influential and persuasive internally and externally; encourages open dialogue and feedback within their teams.
+ Able to establish, build, sustain and share strong, professional relationships with relevant internal and external groups. Driven to exceed client expectation.
+ Able to reason logically and apply a systematic process to finding solutions; proactive in responding to problems; able to apply sound logic in situations of ambiguity and use problem solving methodologies across a range of circumstances.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
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Sales Team Leader

£29294 annum Rentokil Initial

Posted 573 days ago

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Job Description

Permanent

Job Title: Field Sales Team Leader

Location: Leeds

Would you love the opportunity to work alongside a fast paced team developing sales for new and existing customers for a FTSE 100 company?

Our Company

We are Rentokil Initial, a FTSE 100 company and leaders in innovation in our areas of expertise. We have a family feel but with a global reach, operating in over 80 countries. Did you know that over the last 5 years we have expanded significantly and we are proud to share that Rentokil Initial was voted one of the ‘Best Places to work 2020’ on Glassdoor, we think that’s pretty cool!

Service, Relationships and Teamwork are our core values and we are looking for motivated, down-to-earth and dependable individuals to join our growing team. We understand that training is essential to bring out the best in you and develop your knowledge and skills. Throughout your career with Rentokil Initial you will keep learning and be supported with new tools, products and services as we continue to make new advances.

Diversity and Inclusion is fundamental to the success of our business, our people are what makes us great. Whatever your experience or background, age or education, with the right attitude and values, there’s a perfect role for you here at Rentokil Initial. We want to hear from you! Join one of the largest service companies in the world, protecting people from disease and enhancing their lives through health and wellbeing.

Requirements

What will you be doing?

This is a full-time permanent role working Monday to Friday and you will be operating across our Group brands. The aim of the role is to support the field sales team and to drive the provision of a world-class level of service to our customers.

The core responsibilities of your job will be:

  • To take full ownership of the overall management and motivation of the team.
  • Report on business KPIs and report measures to improve performance.
  • Liaise with external field managers across the country, to monitor the success of their relationships with the colleagues in the team.
  • Involvement in the development of new sales processes and making sure these can be reported to the business.
  • To drive customer focus and ownership throughout the business to ensure the speedy resolution of all customer enquiries.
  • Monitor and maintain direct reports sales plans with overall responsibility for monthly reviewing of this.
  • Checking and submitting monthly commission and bonus schemes.
  • Responsibility for any HR processes and improvements required within the team.

You will have:

  • Management experience within a Sales environment
  • Outstanding influencing and negotiation skills
  • Excellent written and verbal communication skills
  • Commercial experience in managing controlled budgets and risk

Benefits


  • Bonuses based on individual and team performances
  • Benefits such as access to friends and family discount scheme called RI Rewards where you could earn discounts in over 3000 retailers
  • Full training, continued support and development opportunities
  • The opportunity to work within a diverse, fast-paced, and growing company
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Business Development Team Leader

New
Leeds, Yorkshire and the Humber Preston Baker

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Job Description

BDA TEAM LEADER - Job Description


Estate Agency - Business Development Advisor – Team Leader

Location: Leeds, West Yorkshire

Contract: Full-time, permanent

Hours: Monday to Friday, 8.30am – 5:30pm, every other Saturday 9-4 with a day off in lieu

Salary: £28,000 – £3,000 basic (DOE) + performance bonus (OTE 0,000 – £5 000)


About Preston Baker

Set up in 2008 by Ian Preston and James Baker, the business has evolved and grown significantly over the years keeping forward thinking and dynamic estate agency at the heart of what we do.


About the Role

At Preston Baker, we’re known for doing things differently — delivering outstanding results for our clients through energy, expertise, and genuine care.

We’re looking for a Business Development Advisor Team Leader to join our Leeds HQ and lead from the front in driving new business generation. You’ll head up our high-performing BDA team — the engine room of our business — responsible for identifying new opportunities, nurturing relationships, and booking appointments across our core services:

  • Property Market Appraisals
  • Mortgage & Protection appointments
  • Solicitor referrals

This is a hands-on leadership role: you’ll actively prospect yourself while inspiring, coaching, and managing your team to deliver exceptional activity levels, conversion rates, and client experiences.


Key Responsibilities

  • Lead, motivate, and develop the Business Development Advisor team to achieve daily, weekly, and monthly targets.
  • Personally prospect and convert database leads into appointments for our valuers and financial services teams.
  • Drive performance through real-time coaching, quality monitoring, and data analysis.
  • Manage team KPIs: call volumes, talk time, conversion rates, and outcomes.
  • Collaborate with marketing and branch leaders to maximise lead quality and campaign success.
  • Maintain data accuracy and compliance standards across all systems.
  • Foster a culture of accountability, enthusiasm, and continuous improvement aligned with our PACE values.


The Ideal Candidate

  • Ideally proven experience in both call-center and estate-agency environments – you understand the pace, structure, and commercial drivers behind new business generation.
  • A confident communicator and motivator who can inspire others and lead by example.
  • Track record in appointment setting, telesales, or lead conversion, ideally within property or financial services.
  • Data-driven, disciplined, and results-focused with high attention to detail.
  • Comfortable managing performance through metrics, coaching, and accountability.
  • High personal standards, strong work ethic, and a positive, growth-oriented mindset.
  • Proficient with CRM and call-tracking systems; confident using Excel and performance dashboards.


What We Offer

  • £28,000 – £33,00 basic salary (DOE)
  • Performance bonus – OTE £4 000 – £5 000
  • Career progression – opportunity to grow into senior management or commercial leadership roles.
  • 28 days holiday.
  • Company pension and performance incentives.
  • Ongoing professional training.
  • Supportive, high-energy culture focused on personal and team success.
  • Modern North Leeds office with state-of-the-art systems and a collaborative team environment.


Our Culture – The PACE Way

At Preston Baker we live by our values:

  • Premium: We aim high and deliver excellence.
  • Attitude: We’re proactive, positive, and take ownership.
  • Community: We support each other and our clients.
  • Energy: We bring enthusiasm and drive every day.


If you’re ambitious, commercially minded, and ready to lead a motivated team that turns opportunity into performance, this is your chance to make an impact.



Apply Now

Send your CV and a short note explaining what drives you in business development and leadership to .

Join a company where your results, standards, and attitude truly make the difference.

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Credit Control Team Leader

Leeds, Yorkshire and the Humber WSP USA

Posted 12 days ago

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Job Description

**What if you could do the kind of work the world needs?**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
You will become part of a dynamic team, working together to support our engineers in collection of payments for the exciting projects they have delivered for their clients.
You will play an active role in process improvement projects, always making things better. You will pull together reporting that improves transparency of the effectiveness of our debt collection team and strategies then work with your team and stakeholders to challenge them to achieve even more.
The majority of your time will be spent coaching your team members to help them develop and building relationships with key stakeholders across Finance and our operational business to handle escalations from your team, joining calls with clients or internal debt review calls when they need your help in bringing debt to its conclusion. You will become a key member of the wider business team and an expert in collecting cash in our industry.
**A little more about your role.**
+ Leading and engaging your team successfully
+ Having clear ownership and detailed knowledge of your team's debt ledger
+ Building great, productive relationships across all levels of the business
+ Driving cash flow to meet your team and your stakeholders' targets
+ Helping stakeholders understand how to use our Debt Collection Agency
+ Raising the profile of the credit policies and Credit Management services
+ Support your team in ensuring they meet and exceed the set monthly KPI's
**Your Team**
+ Reporting to the Senior Credit Manager you'll be responsible for a team of Credit Controllers across multiple locations
+ Working 3 days a week in our modern offices, alongside other Shared Service Teams to support collaboration
+ We pride ourselves on fostering a supportive and inclusive workplace where every team member feels valued and empowered
+ Our work environment is designed to be dynamic and engaging, promoting both personal and professional growth
+ We believe in open communication, continuous learning, and a strong sense of community within our teams
+ Employee assistance programme is available for employee wellbeing
**What we will be looking for you to demonstrate.**
+ People management experience in Credit Control.
+ If you've worked in a Professional Services environment (like a Law firm or Consultancy) or Engineering / Construction sector, all the better.
+ Can you manage multiple priorities, manage your own time and meet deadlines? You'll need to have great attention to detail and understand what it takes to deliver an excellent service to your customers. You'll also need to understand what great leadership looks like and how to deliver that for your team.
+ We try to contact our internal and external customers by telephone rather than email, so you'll need to be comfortable with that and with the behaviours you'll need to display as an ambassador for WSP. You'll also need to be able to write great, accurate and concise emails.
+ You may be studying for CICM (Chartered Institute of Credit Management) exams or already have them. Or you may be studying for a different qualification or be interested in exploring one. Either way, you'll want to continue developing yourself and your career with WSP.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
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Business Development Leader - Remote

LS1 Leeds, Yorkshire and the Humber Breakthrough Blueprint

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About the Opportunity

Breakthrough Blueprint is a professional digital education company with a 7-year track record in the Personal Leadership and Personal Development sector. We deliver in-demand educational programs and leadership training to a worldwide audience. We’re seeking a Business Development Leader to drive growth through ethical, consultative engagement and proven lead generation strategies—on a flexible, self-directed schedule.


What You’ll Do

  • Participate in weekly online training & development to refine sales and leadership skills.
  • Use proven lead generation methods and digital outreach to connect with prospective clients worldwide (training provided).
  • Guide qualified leads through a structured discovery process using provided playbooks, scripts, and tools.
  • Coach and encourage clients toward personal and professional breakthroughs.
  • Promote our award-winning mindset and leadership programs across online platforms.
  • Manage your pipeline, activities, and reporting within a CRM; collaborate with a supportive leadership team.
  • Operate within a flexible, remote schedule while meeting agreed activity and quality benchmarks.


Skills & Qualifications

  • A positive, professional, growth-oriented mindset; self-motivated and goal-driven.
  • Excellent communication, consultation, and relationship-building skills.
  • Proven ability to work independently and manage priorities in a remote environment.
  • Passion for coaching, leadership, personal development, and ethical selling.
  • 5+ years’ professional experience (e.g., business development, sales, marketing, coaching, consulting, corporate roles).
  • Confident with common digital tools (Zoom, LinkedIn, email, CRM).


What We Provide

  • Comprehensive training & support (sales frameworks, scripts, coaching, leadership development).
  • Structured, ethical approach—no cold-calling and no hard selling.
  • Access to world-class leadership training and ongoing professional development.
  • A flexible, remote operating model aligned to your lifestyle and time zone.
  • Collaborative, values-driven culture focused on results, learning, and work-life balance.


If you're a big thinker , driven professional looking for a transformational career move, we’d love to hear from you! Apply today and start creating the life and income you deserve.


Important: After applying, you'll receive a follow-up message with further details on how to move your application to the next stage. 

***Only applicants who complete this step will move forward, as it helps us connect with aligned and serious candidates first***


This is an independent, performance-based engagement rather than a salaried employee role. You set your schedule and are responsible for your activity levels and business expenses. Best suited to motivated professionals comfortable working within a self-directed framework.

This role is not entry-level; it requires prior professional experience. Outcomes vary based on individual effort and execution.


NO STUDENTS. Minimum of 5 years working experience required.

NB: We are not currently accepting applications from residents living” in the UAE, India, Pakistan, Spain, Indonesia, China or Africa

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Commercial Cleaning Team Leader

LS1 1UR Leeds, Yorkshire and the Humber £28000 Annually WhatJobs Direct

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full-time
Our client is seeking a dedicated and experienced Commercial Cleaning Team Leader to oversee cleaning operations at various commercial sites. This is a full-time, permanent role requiring hands-on leadership and a commitment to maintaining the highest standards of cleanliness and hygiene. The successful candidate will be responsible for managing a team of cleaning operatives, ensuring efficient scheduling, quality control, and adherence to safety protocols. You will play a crucial role in client satisfaction by ensuring all cleaning services are delivered to specification and on time. This position demands excellent organisational skills, a strong work ethic, and the ability to motivate and manage a team effectively in a practical, on-site environment.

Key Responsibilities:
  • Lead, train, and supervise a team of cleaning operatives.
  • Develop and implement effective cleaning schedules for assigned sites.
  • Conduct regular site inspections to ensure quality standards and hygiene protocols are met.
  • Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
  • Adhere to and enforce all health and safety regulations, including COSHH.
  • Address client concerns and resolve any issues related to cleaning services promptly.
  • Assist with hands-on cleaning duties as needed to ensure service delivery.
  • Monitor team performance and provide feedback and support to operatives.
  • Ensure all equipment is maintained in good working order and report any defects.
  • Maintain accurate records of cleaning activities, staff attendance, and supply usage.
  • Promote a positive and safe working environment for the cleaning team.

Qualifications and Experience:
  • Proven experience in commercial cleaning, with at least 2 years in a supervisory or team leader role.
  • Thorough understanding of cleaning techniques, chemicals, and equipment.
  • Knowledge of health and safety regulations relevant to cleaning operations.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong organisational and time-management abilities.
  • Ability to motivate and manage a team effectively.
  • Customer-focused with a commitment to service excellence.
  • Ability to perform physical cleaning tasks when required.
  • Basic IT skills for record-keeping and communication.
  • A valid driving license may be beneficial for site visits.

This position is based in Leeds, West Yorkshire, UK , and requires the candidate to be present at various client locations. This is a hands-on role demanding practical application and effective team management within the cleaning and sanitation sector.
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Customer Service Team Leader

LS1 4DL Leeds, Yorkshire and the Humber £25000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client is seeking an experienced and dedicated Customer Service Team Leader to guide and motivate their customer support team. This pivotal role involves overseeing daily operations, ensuring high levels of customer satisfaction, and driving performance within the team. The ideal candidate will possess strong leadership skills, a passion for customer service excellence, and the ability to resolve complex customer issues.

Responsibilities:
  • Lead, mentor, and coach a team of customer service representatives to achieve performance targets.
  • Monitor team performance metrics and provide regular feedback and coaching to individual team members.
  • Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Ensure adherence to company policies, procedures, and service level agreements.
  • Assist in the recruitment, training, and onboarding of new customer service agents.
  • Contribute to the development and improvement of customer service processes and workflows.
  • Generate reports on team performance, customer feedback, and key performance indicators (KPIs).
  • Foster a positive and collaborative team environment.
  • Stay updated on product knowledge and company offerings to effectively support the team.

Qualifications:
  • Proven experience (3+ years) in a customer service role, with at least 1 year in a supervisory or team leader capacity.
  • Demonstrated ability to lead and motivate a team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
  • Experience with customer relationship management (CRM) software.
  • Ability to manage difficult customer situations with professionalism and empathy.
  • Proficiency in Microsoft Office Suite.
  • Experience in a fast-paced customer support environment.
  • Strong organizational and time management skills.
  • This role requires the candidate to be based in our client's office in Leeds, West Yorkshire, UK .
We are looking for a dynamic and customer-focused leader to elevate our client's customer support experience.
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Early Years Suite Leader

Leeds, Yorkshire and the Humber £24420 - £29822 annum Sweet Peas Nursery

Posted 14 days ago

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Job Description

Permanent

Make a real difference every day

At Sweet Peas Day Care & Teaching Nurseries, we’re proud of the exceptional care and education we provide – and even prouder of the people who make it possible.

Our team say:

“I really enjoy being a part of children’s learning and development. I love watching them grow and gain their own little personalities.”

100% of our team told us they’re proud to say they work here.

About the Role

We’re excited to announce a rare opportunity to join our Leadership Team as Suite Leader  for our Toddler Suite  (children aged around 27 months to 3 years) Due to internal promotion.

You’ll lead and inspire a team of Early Years Educators to deliver high-quality care and engaging learning experiences. You’ll model outstanding practice and create a nurturing environment where every child can thrive.

This is a dynamic, hands-on leadership role – ideal for a confident, reflective practitioner with a strong understanding of the EYFS and a genuine passion for helping children reach their full potential.

Key Responsibilities

  • Lead and support a team of Early Years Educators, ensuring consistent excellence in care and education.
  • Maintain and enhance high standards for the learning environment and curriculum.
  • Plan and deliver creative, engaging activities that promote children’s learning and development.
  • Ensure all policies and procedures are followed to keep children safe and daily operations smooth.
  • Champion our core value “You Matter”  by building strong, positive relationships with both families and colleagues.

What We’re Looking For

  • Level 3 (or above) Early Years qualification – essential
  • Previous leadership experience in a childcare or education setting
  • Strong knowledge of the EYFS  and best practice in early education
  • satisfactory enhanced DBS check
  • Passion, motivation, and resilience with a growth mindset

What We Offer

  • Work within a supportive, highly qualified team
  • Fixed day off each week
  • Ongoing coaching  from a Management Team with over 30 years’ combined experience
  • Free and confidential Employee Assistance Programme
  • Free on-site parking  and excellent transport links
  • Generous childcare discount
  • Company pension  and wellbeing programme
  • Staff referral rewards

Ready to Apply?

If you’re excited to help drive excellence and make a difference every day, we’d love to hear from you.

Requirements

  • Level 3 (or above) Early Years qualification – essential
  • Previous leadership experience in a childcare or education setting
  • Strong knowledge of the EYFS  and best practice in early education
  • satisfactory enhanced DBS check
  • Passion, motivation, and resilience with a growth mindset

Benefits

  • Childcare
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Transport links
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Key Account Team Leader

Leeds, Yorkshire and the Humber £23706 - £25247 annum Rentokil Initial

Posted 520 days ago

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Job Description

Permanent

Rentokil Initial
Key Account Administrator

Salary: up to £25,247 DOE + Bonus
Leeds

Shifts: Monday - Friday 08:30-17:00

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £,000, tailored to your specific needs.

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.

We are currently looking for a Key Account Team Leader to be based in our Leeds office.

The main purpose of this role is to manage a team of customer service agents liaising with both internal and external stakeholders. Ensuring service delivery and customer satisfaction at every touch point. The role is to effectively manage the Key Account Customer administration and support functions in line with the companies’ set policies & procedures. This will involve interaction with colleagues, suppliers, and customers; therefore, a positive and professional attitude is always required. The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring every customer contact is a positive experience. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards

The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.

Key Responsibilities:

Delivering Customer excellence

  • Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
  • Customer account monitoring through OnGuard 
  • Invoice queries 
  • CCM Monitoring  
  • Annual contract renewals in conjunction with Key Account Management Team
  • Maintain customer web sites. 
  • Processing sales into iCABS system  
  • Answer customer calls and raise CCM tickets to field colleagues.  
  • Support robotics with new processes  
  • Monitor Pest connect and raise tickets for any system notifications of pest activity. 
  • Complete and maintain customer trackers.

Front Line Colleague Support 

  • Monitor & maintain customer portals.
  • Provide customer specification details.
  • Organising work.
  • Communicating goals.
  • Connecting work to context.

Team management

  • Monthly one to one appraisals
  • Bi-annual performance appraisals
  • Management of absence in line with Company Policies
  • Management of training for new starters
  • Monitoring of team calls
  • Managing cover for absence team members
  • Delegating tasks.
  • Leading by example.
  • Allocating and managing resources.
  • Problem solving.
  • Managing project progress.
  • Attending customer meetings
  • Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
  • Create and reset user details for field colleagues in customer portals.
  • Check visit information.

Requirements

To qualify for this Key Account Administrator role, you must have:

Essential Skills: 

  • Good numeracy & literacy skills. 
  • Good IT skills, including an understanding of Microsoft packages. 
  • Proven communication skills to both internal and external stakeholders. 
  • Good eye for detail with a high level of accuracy. 
  • Strong commitment to delivering customer excellence. 
  • Strong organisation skills to effectively manage and prioritise workload. 
  • Proven ability to work with diverse groups of people. 
  • Ability to work within a team environment. 

Desirable Skills: 

  • Pest awareness. 
  • Previous experience in a customer focused role
  • Experience in management of teams
  • Empathy for others

Benefits

In return for a job well done you will receive:

  • A competitive basic salary £23,706
  • < >Bonus
  • Discounts for high street brands
  • Job stability
  • Full time, permanent employment
  • Career opportunities
  • Opportunity to contribute to a private Healthcare plan

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .

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