What Jobs are available for Technical Positions in Birmingham?

Job Title: Water Supply Technical Specialist



Salary: 38,000 - 50,000 (dependent on experience)

Pension Contributions:

• Employer contribution: 28.97% of your salary.
• Employee contribution (for salaries 34,800-56,000): 5.45% of your pensionable salary.
• Optional additional contributions: You can choose to contribute more, and your contributions will be matched up to 3% of your pensionable earnings.

Location: Birmingham or London (Hybrid)



Type: 18-month fixed-term contract (with potential for extension of 2y or permanency)

Please note before applying:

Security Requirement:

Applicants must be eligible to work in the UK and meet Baseline Personnel Security Standards (BPSS).

This role requires Security Check (SC) clearance therefore:

• Candidates must be eligible for SC, and
• Must have at least five (5) years of continuous UK residency prior to application.

Due to the nature of the role, successful candidates and their immediate household members must not hold shares or financial interests in UK water companies or their parent organisations.

Applications process:

If you are interested in this opportunity, please submit your CV to us in the first instance.

Do not prepare or send a personal statement yet.
Once we've discussed the role with you over the phone, we will provide detailed guidance on how to tailor your personal statement and complete the full application for submission to our client.

We will support you through every step of the process, ensuring your application accurately reflects your experience and meets the required criteria.

Please note that all completed applications must be submitted by us to our client ahead of the deadline below. Unfortunately, late applications cannot be considered.

Key Dates

• Closing date: 23:55 on 4 November 2025
• Shortlisting (blind sift): 5-7 November 2025
• Interviews: Week commencing 17 November 2025

About the Client:

Our client is a non-ministerial government department responsible for regulating the water and wastewater sector across England and Wales. They ensure that water companies deliver the best possible outcomes for customers, communities, and the environment.

Working in collaboration with government departments and environmental agencies, they drive innovation, sustainability, and accountability across the industry - ensuring that the sector continues to deliver for future generations.

Key Responsibilities:

• Apply technical expertise and operational insights to support effective economic regulation.
• Assess company delivery plans, price control deliverables, and performance data.
• Support the design and delivery of robust cost-assessment procedures and processes.
• Analyse and evaluate data and company submissions to inform regulatory decisions.
• Produce high-quality written reports and external publications.
• Collaborate with internal and external stakeholders, including government and environmental agencies.
• Work independently or collaboratively as part of a wider team to deliver organisational objectives.

What Our Client is Looking For:

• Relevant experience within the clean water sector - such as engineering, capital or environmental programmes, asset or operational management, or business planning.
• Degree-level qualification (or equivalent experience) in engineering, science, or a related technical discipline.
• Proven ability to build and maintain constructive relationships with a range of stakeholders.
• Strong analytical, numerical, and problem-solving skills, with the ability to interpret complex datasets.
• Excellent written and verbal communication skills, able to explain technical information clearly.
• Experience designing and delivering technical, regulatory, or process improvements.

What Our Client Offers:

• 25 days' annual leave (rising to 30 with service) plus bank holidays and privilege days
• Civil Service Pension Scheme (defined benefit and stakeholder options)
• Hybrid and flexible working arrangements
• Paid professional membership
• Up to 3 volunteering days per year
• Health and wellbeing initiatives
• Cycle-to-work and season ticket loan schemes
• Development and learning opportunities
• Recognition and rewards programme

Opportunity for Growth:

This is a chance to join a respected national regulator at a pivotal time for the UK water sector. You'll influence policy, regulation, and environmental outcomes while working alongside industry leaders and government partners. The role offers exceptional scope for professional development within a collaborative, forward-thinking environment.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our client is seeking a highly knowledgeable and experienced Remote Automotive Technical Specialist to join their forward-thinking team. This is a fully remote position, offering a unique opportunity for an automotive expert to contribute their skills without the need for relocation. The role focuses on providing in-depth technical support, analysing complex automotive systems, and developing innovative solutions. You will be a key point of contact for technical queries related to vehicle diagnostics, repair procedures, and system integration.

Responsibilities include researching and interpreting technical data, creating comprehensive documentation and training materials, and staying at the forefront of automotive technology advancements. You will work closely with engineering, product development, and customer support teams to resolve challenging technical issues. The ideal candidate will possess a deep understanding of modern vehicle architectures, including engine management, powertrain, chassis control, and advanced driver-assistance systems (ADAS). Experience with diagnostic tools, vehicle communication protocols (e.g., CAN bus), and data analysis software is essential.

This role demands exceptional problem-solving skills, the ability to diagnose intricate faults, and a talent for explaining complex technical concepts clearly and concisely. You will be instrumental in improving product reliability and customer satisfaction. A strong commitment to continuous learning and professional development in the rapidly evolving automotive industry is crucial. This is an excellent opportunity to leverage your expertise in a remote setting, contributing to cutting-edge automotive projects and shaping the future of vehicle technology.

Key Responsibilities:

• Provide expert technical guidance and support on automotive systems.
• Analyse vehicle diagnostic data and troubleshoot complex issues.
• Develop technical documentation, repair guides, and training materials.
• Collaborate with engineering teams on product improvement and development.
• Research and evaluate new automotive technologies and trends.
• Stay updated on industry standards and regulatory requirements.
• Support customer service and field technicians with advanced technical queries.
• Contribute to quality improvement initiatives.

Qualifications:

• Significant experience as an Automotive Technician, Engineer, or Technical Specialist.
• In-depth knowledge of automotive systems, diagnostics, and repair.
• Proficiency with diagnostic equipment and software.
• Strong analytical and problem-solving capabilities.
• Excellent technical writing and communication skills.
• Ability to work independently and manage workload effectively in a remote environment.
• Relevant automotive certifications or a degree in an engineering discipline is advantageous.

Our client, a leading provider of innovative software solutions, is looking for a highly motivated Technical Support Specialist to join their customer service team. This role, based in Birmingham, West Midlands, UK , offers a hybrid working model, allowing for a combination of office-based and remote work.

As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our client's software products. Your responsibilities will include troubleshooting complex technical problems, providing timely and effective solutions, documenting support cases, and escalating issues when necessary. You will work closely with the development and product teams to identify root causes and implement improvements, ensuring a high level of customer satisfaction.

We are seeking individuals with a strong technical aptitude and excellent customer service skills. A background in IT support, helpdesk operations, or a similar technical role is required. Proficiency in supporting software applications, operating systems (Windows, macOS), and common IT infrastructure is essential. Familiarity with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. Excellent problem-solving abilities, attention to detail, and the capacity to explain technical concepts clearly to non-technical users are vital.

The ideal candidate will be a patient, empathetic, and proactive communicator. You should be able to manage your workload effectively, prioritise tasks, and work efficiently both independently and as part of a collaborative team. A genuine desire to help customers and a commitment to delivering exceptional support are key. Experience in scripting or basic programming for troubleshooting purposes would be a bonus.

This is an excellent opportunity to join a growing company in Birmingham, West Midlands, UK , and contribute to maintaining high standards of customer support. The hybrid working model offers flexibility, and the role provides ample opportunities for professional development within the tech support field.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products including Ear Nose Throat, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers.
This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in Midlands, Wales and some of the West UK.
**Responsibilities may include the following and other duties may be assigned:**
+ Proactively engage customers within your territory
+ Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
+ Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty
+ Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
+ Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
+ Comply with operational guidelines and QA procedures.
**Required Knowledge and Experience:**
+ Degree, Higher National Certificates (HNCs) or equivalent in electronic/ electro-mechanical engineering
+ Service experience within the medical equipment or healthcare industry
+ Strong problem-solving skills, demonstrable initiative and ability to contributes to process improvement
+ Customer focused attitude, dedicated to building long term relationships and exceeding expectations
+ Commercial astuteness and ability to recognize and lead revenue growth opportunities.
Experience of working in a hospital environment and experience in using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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Our client, a dynamic recruitment consultancy, is seeking a motivated and skilled Technical Recruitment Specialist to join their busy team. This role is ideal for an individual with a passion for connecting top technical talent with innovative companies. You will be responsible for managing the end-to-end recruitment process for a variety of technical roles, building strong relationships with both clients and candidates.

Responsibilities:

• Source, screen, and interview candidates for a range of technical positions (e.g., IT, Engineering, Digital).
• Develop effective sourcing strategies to attract passive and active candidates.
• Build and maintain a strong pipeline of qualified technical professionals.
• Manage client relationships, understanding their hiring needs and providing expert advice.
• Coordinate and schedule interviews between candidates and clients.
• Negotiate offers and facilitate the hiring process through to completion.
• Stay updated on industry trends and market intelligence within the technical recruitment sector.
• Utilize CRM/ATS systems efficiently to manage candidate data and track recruitment progress.
• Achieve individual and team placement targets.
• Contribute to the overall growth and success of the recruitment team.

Qualifications:

• Proven experience in recruitment, with a focus on technical roles.
• Strong understanding of the technology or engineering landscape and common job profiles.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build rapport and establish trust with candidates and clients.
• Proficiency in using recruitment software and sourcing tools.
• Self-motivated with a strong drive to succeed in a target-oriented environment.
• Excellent organizational and time-management skills.
• A proactive approach to problem-solving and candidate engagement.
• Experience in Account Management is a plus.
• Bachelor's degree in a related field or equivalent practical experience.

This position is office-based in Birmingham, West Midlands, UK , offering a collaborative and energetic working environment. You will have the opportunity to work with a supportive team and develop your career within a leading recruitment firm.

Our client is seeking a highly knowledgeable and dedicated Senior Technical Support Specialist to join their customer service team. This role is integral to providing exceptional technical assistance to their clientele, resolving complex issues, and ensuring customer satisfaction. As a remote-first position, you will leverage your expertise to diagnose and troubleshoot software and hardware problems, guide users through solutions, and contribute to a positive customer experience. You will be a key point of contact for challenging technical inquiries, requiring a deep understanding of the client's products and services.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, addressing complex hardware and software issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently and effectively.
• Guide customers through step-by-step solutions and product functionalities.
• Escalate unresolved issues to appropriate internal teams (e.g., development, product management) with detailed documentation.
• Document all customer interactions, resolutions, and feedback in the support system.
• Create and maintain technical support knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product development teams for improvement.
• Train and mentor junior support staff on technical aspects and customer service best practices.
• Contribute to the continuous improvement of support processes and tools.
• Proactively identify potential customer issues and provide preventative guidance.
• Stay up-to-date with product updates, new features, and industry best practices.
• Maintain a high level of customer satisfaction through professional and empathetic interactions.
• Participate in team meetings and contribute to a collaborative support environment.

Qualifications:

• Proven experience (3+ years) as a Technical Support Specialist, Helpdesk Technician, or in a similar role, with a focus on advanced troubleshooting.
• In-depth knowledge of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
• Excellent analytical and problem-solving skills with a methodical approach to issue resolution.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused attitude with a commitment to providing exceptional service.
• Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
• Experience in a SaaS environment is highly desirable.
• Bachelor's degree in Information Technology, Computer Science, or a related field is beneficial.

This is an outstanding opportunity for a skilled professional to excel in a remote capacity, providing critical technical expertise and making a tangible difference in customer experience. You will be a vital part of a supportive team, contributing to the success of innovative solutions for users globally, including those in or around Birmingham, West Midlands, UK .

Our client, a leading SaaS provider with a global customer base, is actively seeking a highly skilled and empathetic Senior Technical Support Specialist to join their fully remote support team. In this critical role, you will be the primary point of contact for customers experiencing complex technical issues with our cutting-edge software solutions. Your mission will be to provide exceptional support, diagnose intricate problems, and guide users towards effective resolutions, ensuring their continued success and satisfaction with our products. This position requires a deep technical aptitude, excellent communication skills, and a passion for problem-solving in a dynamic, fast-paced environment. You will be instrumental in maintaining high customer satisfaction ratings and contributing to the continuous improvement of our support processes. Responsibilities include:

• Providing advanced technical support to customers via multiple channels, including phone, email, chat, and remote screen sharing.
• Diagnosing, troubleshooting, and resolving complex software issues, bugs, and performance problems.
• Guiding customers through advanced product functionalities, configurations, and best practices.
• Documenting all customer interactions, issues, and resolutions accurately in the ticketing system.
• Identifying recurring issues and collaborating with product development and engineering teams to provide feedback for product improvements.
• Creating and maintaining technical documentation, knowledge base articles, and user guides.
• Assisting in the onboarding and training of new support team members.
• Managing and prioritising support tickets effectively, ensuring timely resolution of critical issues.
• Proactively identifying potential customer pain points and proposing solutions.
• Contributing to the continuous improvement of support processes, tools, and methodologies.
• Acting as a subject matter expert on specific product modules or technical areas.
• Escalating unresolved issues to senior management or relevant technical teams with comprehensive details.
• Maintaining a high level of customer satisfaction through professional and efficient service.

Qualifications:

• A Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• A minimum of 5 years of experience in technical support, customer service, or a similar client-facing IT role.
• Proven ability to troubleshoot and resolve complex software issues.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common application architectures.
• Experience with SaaS products and cloud-based environments is essential.
• Excellent communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Proficiency in using CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong analytical and problem-solving skills.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• A proactive and customer-centric attitude.

Our client, a fast-growing Software-as-a-Service (SaaS) provider, is seeking an experienced Senior Technical Support Specialist to join their customer-centric team in **Birmingham, West Midlands, UK**. This role operates on a hybrid model, combining essential in-office collaboration with the flexibility of remote work. You will be the frontline expert, diagnosing and resolving complex technical issues for a diverse B2B client base, ensuring exceptional customer satisfaction and system uptime. Your role is critical in maintaining the integrity and usability of our client's innovative software solutions, acting as a key liaison between customers and the development teams.

Responsibilities:

• Provide advanced technical support and troubleshooting for our client's SaaS platform via phone, email, and ticketing systems.
• Diagnose, document, and resolve complex software and system issues reported by customers, often involving intricate configurations or integrations.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Development) with detailed diagnostic information.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal and external use.
• Assist in the onboarding and training of new support team members, sharing best practices and technical expertise.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Gather customer feedback and technical insights to inform product development and service enhancements.
• Ensure timely and effective communication with customers throughout the issue resolution process, managing expectations effectively.
• Collaborate with QA and development teams to identify bugs, reproduce issues, and test fixes.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Proven experience in a technical support role, preferably within a SaaS environment.
• Strong understanding of software troubleshooting methodologies and common technical issues (e.g., network connectivity, API integrations, database errors).
• Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical and problem-solving skills, with a meticulous attention to detail.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively both independently and as part of a hybrid team.
• Experience with scripting languages (e.g., SQL, Python) is a plus.
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous.
• A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

This role is vital for maintaining our client's reputation for outstanding customer support and product reliability.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their expanding, fully remote support team. This role is pivotal in providing advanced technical assistance and resolution to a global customer base, ensuring exceptional service and satisfaction. You will be the primary point of contact for complex technical issues, requiring in-depth troubleshooting across our client's software and hardware product suite. This position demands a proactive approach to problem-solving, excellent communication skills, and the ability to diagnose and resolve intricate technical challenges efficiently.

As a Senior Specialist, you will also be responsible for mentoring junior support engineers, contributing to the knowledge base by creating and updating technical documentation, FAQs, and troubleshooting guides, and identifying recurring issues to provide feedback to product development teams for system improvements. The ideal candidate will possess a deep understanding of networking protocols, operating systems (Windows, macOS, Linux), database management, and cloud computing concepts. Proven experience in a similar senior technical support role, coupled with a passion for technology and helping others, is essential. This role offers the flexibility of working from home full-time, with opportunities for professional growth and development within a rapidly evolving tech company.

Responsibilities:

• Provide high-level technical support and troubleshooting for complex customer issues via phone, email, and chat.
• Diagnose and resolve software, hardware, and network-related problems for end-users.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) with detailed documentation.
• Develop and maintain comprehensive technical documentation, including knowledge base articles and user guides.
• Mentor and guide junior technical support staff, sharing expertise and best practices.
• Identify trends in customer issues and provide actionable feedback to product and development teams.
• Participate in on-call rotations to provide 24/7 support coverage as needed.
• Contribute to the continuous improvement of support processes and customer service standards.
• Stay up-to-date with product updates, new features, and industry trends.
• Ensure a high level of customer satisfaction through timely and effective issue resolution.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking (TCP/IP, DNS, DHCP), and common software applications.
• Experience with cloud platforms (AWS, Azure, GCP) and database systems (SQL) is highly preferred.
• Excellent analytical and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Customer-centric approach with a strong commitment to service excellence.
• Ability to work independently and manage time effectively in a remote environment.