What Jobs are available for Technical Support in Daventry?
Showing 182 Technical Support jobs in Daventry
Technical Support Specialist
MK9 2EB Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their IT department, operating remotely. This role is vital in providing first-line and second-line technical assistance to internal staff and external customers, ensuring smooth IT operations and high levels of user satisfaction. You will be responsible for diagnosing and resolving hardware and software issues, managing user accounts, installing and configuring software, and troubleshooting network connectivity problems. The ideal candidate will possess a strong understanding of common operating systems (Windows, macOS), networking protocols, and hardware components. Excellent problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential. Proficiency with ticketing systems and remote support tools is a must. You will contribute to maintaining and improving IT infrastructure by documenting issues, solutions, and creating knowledge base articles. Collaboration with other IT team members to escalate complex issues and contribute to system upgrades is also part of the role. This position requires a proactive approach to identifying potential IT issues and implementing preventative measures. While the role is fully remote, candidates should be based within a reasonable commuting distance of Milton Keynes, Buckinghamshire, UK for occasional team meetings or equipment collection if necessary. If you are passionate about technology and helping others, we encourage you to apply.
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0
Technical Support Lead
CV1 2GN Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a proactive and experienced Technical Support Lead to manage and enhance their customer service and helpdesk operations. This role is based in Coventry, West Midlands, UK , and is essential for ensuring seamless technical support for our client's diverse customer base. The ideal candidate will have a strong background in technical troubleshooting, team leadership, and customer satisfaction, coupled with a passion for resolving complex technical issues.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, ensuring high levels of performance and customer satisfaction.
- Oversee the daily operations of the helpdesk, including ticket management, response times, and resolution rates.
- Develop and implement support procedures, policies, and best practices to optimize service delivery.
- Act as a point of escalation for complex technical issues, providing in-depth troubleshooting and resolution.
- Train and develop support staff on product knowledge, troubleshooting techniques, and customer service skills.
- Monitor key performance indicators (KPIs) for the support team and identify areas for improvement.
- Collaborate with other departments, such as engineering and product development, to provide feedback and resolve recurring issues.
- Maintain and update the knowledge base with solutions to common technical problems.
- Ensure all customer interactions are handled professionally, efficiently, and empathetically.
- Contribute to the continuous improvement of support tools and technologies.
- Prepare reports on support team performance, trends, and customer feedback for management.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Proven experience in a technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong technical aptitude and hands-on experience with hardware, software, and network troubleshooting.
- Excellent understanding of IT support principles and methodologies.
- Demonstrated ability to lead and motivate a team.
- Exceptional problem-solving and analytical skills.
- Superb communication and interpersonal skills, with a focus on customer service excellence.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively under pressure and manage multiple priorities.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Certifications such as ITIL, CompTIA A+, or Network+ are a plus.
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1
Technical Support Engineer
CV1 1AA Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider, is seeking a skilled Technical Support Engineer to join their dedicated team in **Coventry, West Midlands, UK**. This role is essential for providing advanced technical assistance to our diverse client base, ensuring the smooth operation and optimal performance of their IT systems. The ideal candidate will possess a strong technical aptitude, excellent diagnostic skills, and a commitment to delivering high-quality support. You will be responsible for resolving complex hardware, software, and network issues, as well as proactively identifying potential problems to minimize downtime.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first- and second-level technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems for clients via phone, email, and remote access tools.
- Install, configure, and maintain computer systems, servers, and network equipment.
- Manage and troubleshoot operating systems (Windows, macOS, Linux) and various software applications.
- Assist with the setup and deployment of new IT infrastructure.
- Document technical issues, solutions, and procedures.
- Conduct regular system checks and performance monitoring to prevent issues.
- Provide training and guidance to end-users on IT best practices.
- Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
- Stay current with the latest technology trends and security best practices.
Qualifications:
- Proven experience as a Technical Support Engineer or similar role.
- Strong knowledge of operating systems (Windows Server, Active Directory, macOS, Linux).
- Experience with network protocols, hardware troubleshooting, and software installation.
- Familiarity with virtualisation technologies (e.g., VMware, Hyper-V) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
- Ability to work independently and as part of a team in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
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2
Technical Support Specialist
MK1 1BW Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 17 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team in Milton Keynes, Buckinghamshire, UK . This hybrid role offers a dynamic blend of remote work and office-based collaboration. You will be the primary point of contact for clients experiencing technical issues with our software products, providing timely and effective resolutions. Your responsibilities will include diagnosing and troubleshooting complex technical problems via phone, email, and chat support channels. You will maintain accurate records of customer interactions and resolutions in our CRM system. Escalating unresolved issues to the appropriate internal teams, such as development or engineering, and following up to ensure resolution will be a key part of your role. You will also contribute to the development of our knowledge base by creating and updating support documentation, FAQs, and tutorials. Proactively identifying trends in customer issues and providing feedback to the product development team to improve software functionality and user experience is highly valued. The ideal candidate will possess a strong technical aptitude, with excellent problem-solving and analytical skills. You should have a deep understanding of software applications and operating systems, with a passion for helping customers. Exceptional communication and interpersonal skills are essential, as you will be interacting with clients of varying technical expertise. Previous experience in a technical support or helpdesk role is required, preferably within a SaaS or software company. A relevant IT qualification or degree would be advantageous. This role requires you to be adaptable and willing to learn new technologies quickly. Joining our client means becoming part of a supportive and innovative environment where your contributions directly impact customer satisfaction and product success. You will have the opportunity to grow your technical expertise and career within a company that values its employees.
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3
Technical Support Engineer
CV1 1AA Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a proactive and skilled Technical Support Engineer to join their customer-focused team. This hybrid role offers a great balance between in-office collaboration and flexible remote work. You will be responsible for providing high-level technical support to clients, troubleshooting complex software issues, and ensuring customer satisfaction. The ideal candidate will possess a strong understanding of software applications, IT infrastructure, and customer service principles. Your primary focus will be to diagnose and resolve technical problems efficiently, escalating issues when necessary and maintaining clear communication with clients throughout the process. You will also contribute to the development of support documentation, knowledge bases, and user guides to empower customers and internal teams. We are looking for an individual with excellent analytical and problem-solving skills, who can work effectively under pressure and communicate technical information clearly to both technical and non-technical audiences. This role is vital in maintaining our client's reputation for exceptional customer support and technical expertise.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive technical support to clients via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed documentation.
- Guide users through problem-solving processes and provide step-by-step solutions.
- Document all support interactions, resolutions, and technical issues in the ticketing system.
- Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to the product development team.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product updates and new technologies.
- Proven experience in a technical support or helpdesk role, preferably supporting software products.
- Strong technical aptitude and troubleshooting skills across various operating systems and applications.
- Excellent understanding of IT concepts, networking, and common software architectures.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly and concisely.
- Strong organizational skills and the ability to manage multiple priorities.
- A proactive approach to problem-solving and continuous learning.
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4
Customer Success Manager - Technical Support
MK14 6FB Milton Keynes, South East
£30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Success Manager specializing in Technical Support to join their team in Milton Keynes, Buckinghamshire, UK . In this vital role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize the value of our products and services. You will proactively engage with customers to understand their needs, provide expert technical guidance, and resolve complex issues efficiently. Your responsibilities will include conducting regular check-ins, performing product demonstrations, and guiding clients through onboarding processes. You will act as a bridge between the customer and our internal technical and product development teams, advocating for customer needs and providing valuable feedback for product enhancements. This role requires a deep understanding of our product suite, excellent problem-solving abilities, and a passion for delivering exceptional customer experiences.
The ideal candidate will possess strong technical aptitude, with the ability to troubleshoot and diagnose issues across various platforms. You should have excellent communication and interpersonal skills, with a talent for explaining technical concepts in a clear and understandable manner. A minimum of 3 years of experience in a customer-facing role, such as technical support, account management, or customer success, is essential. Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. You should be proactive, organized, and able to manage your time effectively to meet client needs and internal objectives. A Bachelor's degree in a relevant field or equivalent practical experience is preferred. You will be responsible for building strong, long-lasting relationships with clients, ensuring their satisfaction and retention. This is an excellent opportunity for a motivated individual to contribute to client success and grow within a supportive team environment based in Milton Keynes .
Key Responsibilities:
The ideal candidate will possess strong technical aptitude, with the ability to troubleshoot and diagnose issues across various platforms. You should have excellent communication and interpersonal skills, with a talent for explaining technical concepts in a clear and understandable manner. A minimum of 3 years of experience in a customer-facing role, such as technical support, account management, or customer success, is essential. Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. You should be proactive, organized, and able to manage your time effectively to meet client needs and internal objectives. A Bachelor's degree in a relevant field or equivalent practical experience is preferred. You will be responsible for building strong, long-lasting relationships with clients, ensuring their satisfaction and retention. This is an excellent opportunity for a motivated individual to contribute to client success and grow within a supportive team environment based in Milton Keynes .
Key Responsibilities:
- Manage a portfolio of client accounts, ensuring high levels of satisfaction.
- Provide expert technical support and guidance to customers.
- Conduct client onboarding, training, and regular check-ins.
- Troubleshoot and resolve complex technical issues.
- Act as a liaison between customers and internal technical teams.
- Gather customer feedback and advocate for product improvements.
- Develop and maintain strong client relationships.
- Monitor customer health and proactively address potential issues.
- Contribute to customer success metrics and retention goals.
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5
Lead Technical Support Specialist
MK1 1AA Milton Keynes, South East
£40000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a highly skilled and motivated Lead Technical Support Specialist to join their expanding team. This position is a fantastic opportunity to work in a fully remote capacity, contributing to a supportive and collaborative online environment. You will be responsible for providing advanced technical support to a diverse range of clients, troubleshooting complex hardware and software issues, and ensuring exceptional customer satisfaction. As a lead, you will also mentor and guide junior support staff, manage ticket queues, and contribute to the development of support documentation and knowledge bases. Key responsibilities include diagnosing and resolving intricate technical problems across various operating systems and applications, escalating issues when necessary to higher-tier support or engineering teams, and documenting all support activities accurately. You will play a crucial role in identifying recurring issues and collaborating with product development teams to implement long-term solutions. The ideal candidate will possess a deep understanding of IT systems, networking fundamentals, and common software applications. Strong analytical and problem-solving skills are essential, as is the ability to communicate technical information clearly and concisely to both technical and non-technical users. Experience with remote support tools and methodologies is a must. This role demands excellent time management, a proactive approach to problem-solving, and a passion for helping users overcome technical challenges. You will be a key player in maintaining the smooth operation of our clients' IT infrastructure. This role is entirely remote, requiring a dedicated workspace and reliable internet connection. We are committed to providing comprehensive training and ongoing professional development for our remote team members. The ability to work under pressure and manage multiple priorities effectively is highly valued.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems for end-users.
- Manage and prioritize support tickets, ensuring timely resolution.
- Mentor and train junior technical support staff.
- Develop and maintain support documentation and knowledge base articles.
- Collaborate with engineering teams to identify and resolve systemic issues.
- Document all support interactions and resolutions accurately.
- Contribute to the improvement of support processes and procedures.
- Ensure high levels of customer satisfaction.
- Participate in on-call rotations as required.
Qualifications:
- Proven experience in a technical support or helpdesk role, with at least 3 years in a lead or senior capacity.
- In-depth knowledge of Windows, macOS, and Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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6
Senior Technical Support Specialist
CV1 2DP Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their expanding customer service and helpdesk operations in **Coventry, West Midlands, UK**. This role is critical in ensuring our clients receive timely, accurate, and effective technical assistance for a wide range of software and hardware issues. You will be responsible for diagnosing and resolving complex technical problems, providing escalated support to junior team members, and contributing to the knowledge base with detailed solutions and guides. The ideal candidate will possess a strong background in IT support, excellent troubleshooting skills, and a comprehensive understanding of operating systems, network protocols, and common software applications. A proven ability to manage difficult customer interactions with professionalism and empathy is essential. This hybrid position requires a combination of on-site presence in **Coventry** for team collaboration, training, and complex issue resolution, alongside flexible remote work for individual case management. You will work closely with the IT development team to identify recurring issues and suggest product improvements. Responsibilities also include documenting support activities, tracking service level agreements (SLAs), and contributing to the continuous improvement of support processes. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly valued. If you are a problem-solver with a passion for customer satisfaction and a knack for technical challenges, this is an excellent opportunity to advance your career within a supportive and innovative company. Join our team and help us deliver exceptional technical support.
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7
Senior Technical Support Engineer
CV1 2FL Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their dedicated customer success team. This role is primarily based in Coventry, West Midlands, UK , but offers a flexible remote work arrangement. You will be responsible for providing advanced technical assistance to clients, resolving complex hardware and software issues, and ensuring optimal system performance.
Key Responsibilities:
Key Responsibilities:
- Diagnose and resolve complex technical issues reported by customers via phone, email, and ticketing systems.
- Provide Tier 2 and Tier 3 support for our client's software and hardware products.
- Document troubleshooting steps, solutions, and technical information in our knowledge base.
- Escalate unresolved issues to appropriate development or engineering teams with detailed problem descriptions.
- Assist in the creation of technical documentation, FAQs, and user guides.
- Train and mentor junior support staff on technical issues and best practices.
- Proactively monitor systems and identify potential issues before they impact clients.
- Contribute to the improvement of support processes and tools.
- Gather customer feedback and relay it to product development teams to drive product enhancements.
- Participate in on-call rotation as needed.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience troubleshooting hardware and software issues for enterprise-level clients.
- Strong analytical and problem-solving skills with a methodical approach to issue resolution.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Certifications such as CompTIA A+, Network+, or MCSA are a plus.
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8
Senior Technical Support Engineer
CV1 2AA Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their dedicated technical support team in **Coventry, West Midlands, UK**. This role is critical for providing advanced technical assistance to customers, troubleshooting complex issues, and ensuring the seamless operation of our client's software products. You will be responsible for diagnosing and resolving challenging software and hardware-related problems, escalating issues when necessary, and documenting solutions for knowledge base enhancement. The Senior Technical Support Engineer will also play a key role in mentoring junior support staff, contributing to training material development, and providing feedback to the product development teams on recurring issues and potential improvements. The ideal candidate will possess in-depth knowledge of IT systems, network protocols, and operating systems, coupled with exceptional problem-solving skills and a customer-centric approach. Strong communication abilities are essential for explaining technical concepts to both technical and non-technical users. A proven track record in a similar technical support role within a fast-paced environment is required. This is an excellent opportunity to advance your career in a challenging and rewarding technical role.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for software and hardware issues.
- Diagnose complex technical problems, identify root causes, and implement effective solutions.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed information.
- Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Mentor and train junior technical support staff on best practices and product knowledge.
- Collaborate with product development teams to identify and resolve software bugs and enhancement opportunities.
- Proactively monitor system performance and identify potential issues before they impact users.
- Ensure customer satisfaction through effective and efficient problem resolution.
- Stay up-to-date with product updates, new features, and industry trends.
- Proven experience as a Senior Technical Support Engineer or similar role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and hardware.
- Experience with troubleshooting databases, web applications, and cloud services.
- Excellent analytical and problem-solving skills.
- Strong customer service and communication abilities.
- Ability to explain complex technical information clearly and concisely.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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9