What Jobs are available for Technical Troubleshooting in Sheffield?
Showing 45 Technical Troubleshooting jobs in Sheffield
Senior Customer Support Specialist - Technical Troubleshooting (Remote)
S1 1BB Sheffield, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is looking for an experienced Senior Customer Support Specialist to join their dedicated, remote-first support team. If you excel at technical troubleshooting, possess exceptional communication skills, and thrive in a virtual environment, this role is for you. Based out of Sheffield, South Yorkshire , but fully remote, you will be the first point of contact for customers facing technical challenges with our client's products and services. Your expertise will be critical in resolving complex issues, ensuring customer satisfaction, and contributing to the continuous improvement of our support offerings.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support and troubleshooting to customers via phone, email, and chat.
- Investigate, diagnose, and resolve complex technical issues related to software, hardware, and system integrations.
- Document customer interactions, technical issues, and resolutions thoroughly in the CRM system.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed diagnostic information.
- Develop and maintain a deep understanding of our client's products and services to provide accurate and effective support.
- Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Identify trends in customer issues and provide feedback to product and engineering teams for product improvements.
- Mentor and train junior support specialists, sharing best practices and technical knowledge.
- Act as a subject matter expert for specific product areas or technical domains.
- Contribute to the development and refinement of support processes and procedures.
- Ensure timely and professional responses to all customer inquiries, maintaining high standards of customer service.
- Participate in team meetings and contribute to a positive and collaborative remote work culture.
- Proven experience in a technical support or customer service role, with a strong emphasis on troubleshooting complex issues.
- Excellent understanding of software and hardware troubleshooting methodologies.
- Strong proficiency with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently, manage time effectively, and prioritise tasks in a remote setting.
- Strong analytical and problem-solving skills, with a meticulous attention to detail.
- Patience, empathy, and a customer-centric approach.
- Experience in (mention a specific technical area relevant to the fictional product, e.g., network protocols, cloud services, SaaS applications) is highly desirable.
- Ability to adapt to new technologies and learn quickly.
- A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Previous experience in a senior support role or team lead capacity is a significant advantage.
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0
Technical Support Lead
S1 1AA Sheffield, Yorkshire and the Humber
£38000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to join their growing team in Sheffield, South Yorkshire, UK . This is a hybrid role, offering a blend of remote work flexibility and in-office collaboration. You will be responsible for overseeing the technical support operations, ensuring timely and effective resolution of customer issues. This includes managing a team of support technicians, setting service level agreements (SLAs), and implementing best practices for customer support. You will be the primary point of escalation for complex technical problems, requiring in-depth knowledge of our client's products and systems. A key aspect of this role involves analyzing support trends, identifying root causes of recurring issues, and working with development and product teams to implement permanent solutions. You will also be involved in developing and maintaining support documentation, knowledge bases, and training materials for both customers and internal staff. The ideal candidate will have a strong background in IT support, with proven experience in a lead or supervisory capacity. Excellent diagnostic and troubleshooting skills are essential, coupled with a deep understanding of hardware, software, and networking concepts. Strong leadership and people management skills are required to motivate and guide the support team. Exceptional communication and interpersonal skills are crucial for interacting with customers and internal stakeholders, often under pressure. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is expected. A relevant IT certification (e.g., CompTIA A+, Network+, ITIL) would be advantageous. You must be proactive, organized, and committed to delivering outstanding customer service. This role offers a competitive salary, a supportive work environment, and the opportunity to contribute significantly to customer satisfaction and product improvement.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the technical support team to ensure efficient issue resolution.
- Set and monitor performance metrics and SLAs for the support function.
- Handle escalated customer technical issues and provide expert solutions.
- Analyze support tickets to identify trends and recommend product/process improvements.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor junior support technicians.
- Ensure adherence to company policies and procedures for technical support.
- Collaborate with engineering and product development teams on bug fixes and enhancements.
- Manage the deployment and maintenance of support tools and software.
- Gather customer feedback to improve support services and product usability.
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1
Senior Technical Support Engineer
S1 1DA Handsworth Hill, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is searching for a highly skilled Senior Technical Support Engineer to join their dedicated support team. This is a fully remote position, allowing you to provide expert technical assistance to clients from anywhere in the UK. You will be responsible for troubleshooting complex technical issues, providing in-depth product support, and ensuring customer satisfaction. This role demands a proactive approach to problem-solving and a deep understanding of our software and systems.
Key Responsibilities:
Key Responsibilities:
- Respond to and resolve escalated customer technical support issues via phone, email, and chat in a timely and professional manner.
- Diagnose, troubleshoot, and resolve hardware, software, and network problems for a diverse customer base.
- Provide in-depth technical guidance and support on product functionality, configuration, and best practices.
- Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development and engineering teams for product improvement.
- Assist in the training and mentoring of junior support engineers.
- Manage and prioritize a queue of support tickets, ensuring all issues are addressed within defined service level agreements (SLAs).
- Collaborate with other departments, including engineering and sales, to ensure customer success.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Proactively identify opportunities to improve customer self-service resources.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- Expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Strong understanding of hardware components and their interdependencies.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently, manage time effectively, and thrive in a fast-paced remote environment.
- Familiarity with scripting languages (e.g., PowerShell, Python) is a plus.
- Customer-focused attitude with a passion for delivering outstanding support.
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2
Apprentice Technical Support Specialist
S1 1DA Handsworth Hill, Yorkshire and the Humber
£18000 annum (appr
WhatJobs
Posted 1 day ago
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Job Description
Our client is offering an exciting opportunity for enthusiastic individuals to join their team as Apprentice Technical Support Specialists. This is a fantastic entry-level role designed for those passionate about technology and eager to develop a career in IT support. As an apprentice, you will receive comprehensive training and mentorship while working towards recognized qualifications. You will be responsible for providing first-line technical support to end-users, assisting with hardware, software, and network issues. This includes troubleshooting problems, answering technical queries, and guiding users through step-by-step solutions. Key responsibilities will involve diagnosing and resolving common technical issues, escalating complex problems to senior technicians when necessary, and documenting support requests and resolutions accurately in our ticketing system. You will learn to install, configure, and maintain computer hardware and software, ensuring systems are running efficiently and securely. The role requires excellent communication skills, patience, and a customer-centric approach. You will gain hands-on experience with a variety of IT systems and software, developing a strong foundation in technical troubleshooting and problem-solving. The ideal candidate will be a quick learner, possess strong analytical skills, and demonstrate a genuine interest in technology. While prior experience is not essential, a basic understanding of computer systems and troubleshooting concepts would be advantageous. This apprenticeship offers a structured learning path, combining practical on-the-job training with theoretical study. It's a great way to gain valuable skills, build a professional network, and embark on a rewarding career in the IT sector. This role is fully remote, allowing you to train and work from the comfort of your home. We are looking for individuals who are motivated, adaptable, and keen to learn.
Responsibilities:
Responsibilities:
- Provide first-line technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and update software and hardware components.
- Document support tickets, resolutions, and user guidance accurately.
- Escalate complex technical problems to senior support staff when required.
- Assist users with basic IT queries and guide them through troubleshooting steps.
- Learn and apply IT best practices for system maintenance and security.
- Participate in ongoing training and development programs to build technical expertise.
- Contribute to knowledge base articles and FAQs for common issues.
- Enthusiasm for technology and a desire to learn IT support skills.
- Strong communication and interpersonal abilities.
- Good problem-solving and analytical thinking skills.
- Ability to work independently and manage time effectively in a remote setting.
- Basic understanding of computer systems, operating systems (Windows/macOS), and networking concepts is a plus.
- Willingness to undertake formal apprenticeship training and study.
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3
Senior Technical Support Engineer
S1 4DA Sheffield, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is a fast-growing software company seeking a highly proficient and customer-focused Senior Technical Support Engineer to join their remote support team. This role is critical in providing advanced technical assistance to our diverse client base, resolving complex software and system issues, and contributing to the continuous improvement of our support processes. You will act as a point of escalation for challenging technical problems, analyse root causes, and develop effective solutions. The ideal candidate will possess a deep understanding of our software products, strong troubleshooting skills, and excellent communication abilities. Experience with enterprise-level software support, database management, and network troubleshooting is essential. This is a fully remote position, requiring excellent self-management, communication, and collaboration skills. You will be responsible for documenting technical solutions, contributing to knowledge base articles, and collaborating with engineering teams to relay customer feedback and identify product enhancements. Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex software and system issues, acting as an escalation point.
- Analyse customer issues, identify root causes, and implement effective solutions.
- Document technical solutions and create comprehensive knowledge base articles.
- Collaborate with product development and engineering teams to report bugs and suggest product improvements.
- Assist in the training and mentoring of junior support staff.
- Manage and prioritise a queue of technical support tickets.
- Contribute to the development and refinement of support processes and procedures.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
- Maintain up-to-date knowledge of the company's products and services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or a related role, preferably in a SaaS environment.
- Proven experience troubleshooting complex software applications and systems.
- Strong understanding of operating systems (Windows, Linux), networking protocols, and databases (SQL).
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Self-motivated with the ability to work independently in a remote setting.
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4
Senior Technical Support Specialist
S1 1 Sheffield, Yorkshire and the Humber
£35000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking an experienced Senior Technical Support Specialist to join their dedicated team. This role, based in our Sheffield, South Yorkshire office, offers a hybrid working arrangement, providing flexibility between on-site support and remote issue resolution. You will be the primary point of escalation for complex technical issues, providing advanced troubleshooting and resolution for our diverse client base. Your responsibilities will include diagnosing and resolving intricate hardware, software, and network problems, documenting solutions, and contributing to the knowledge base. You will also mentor junior support staff, conduct training sessions, and identify recurring issues to propose systemic improvements. A proactive approach to customer satisfaction and a commitment to delivering exceptional technical support are paramount.
The successful candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a significant portion in a senior or escalation role, is required. Demonstrated expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Experience with remote support tools and IT service management (ITSM) software is highly desirable. Strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities, are critical for effectively interacting with clients and internal teams. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. You must be capable of managing multiple priorities in a fast-paced environment and contributing to team success in both on-site and remote capacities.
The successful candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a significant portion in a senior or escalation role, is required. Demonstrated expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Experience with remote support tools and IT service management (ITSM) software is highly desirable. Strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities, are critical for effectively interacting with clients and internal teams. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. You must be capable of managing multiple priorities in a fast-paced environment and contributing to team success in both on-site and remote capacities.
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5
Senior Technical Support Engineer
S1 2GY Sheffield, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company renowned for its cutting-edge enterprise solutions, is actively seeking a highly skilled Senior Technical Support Engineer to join their distributed, fully remote support team. This critical role involves providing advanced technical assistance to a global customer base, troubleshooting complex software issues, and contributing to the continuous improvement of our client's products and support resources. You will be the frontline expert, tackling intricate problems related to software installation, configuration, integration, and performance across diverse IT environments. The ideal candidate will possess deep technical knowledge of enterprise software, operating systems (Windows Server, Linux), networking concepts (TCP/IP, DNS, firewalls), and database technologies (SQL). Responsibilities include managing support tickets, diagnosing and resolving escalated issues, documenting solutions in a knowledge base, and collaborating with engineering and product teams to identify and address product bugs and enhancement opportunities. You will also play a key role in training and mentoring junior support engineers, sharing your expertise and best practices. Excellent communication skills are essential, as you will be interacting with customers at all technical levels, clearly explaining complex issues and solutions. A proactive approach to problem-solving, strong analytical skills, and the ability to work independently in a remote setting are paramount. This position offers the opportunity to work with a talented team, shape customer success, and contribute to the evolution of industry-leading technology, all from the convenience of your home office. We are looking for individuals who are passionate about technology, dedicated to customer satisfaction, and eager to grow within a supportive, remote-first culture. Your ability to manage your time effectively, prioritize tasks, and maintain composure under pressure will be key to your success. This role requires a commitment to delivering exceptional technical support and contributing positively to the team's collaborative spirit.
Responsibilities:
Responsibilities:
- Provide advanced technical support for enterprise software products.
- Diagnose, troubleshoot, and resolve complex customer issues remotely.
- Manage and prioritize a queue of escalated support tickets.
- Document technical solutions and create knowledge base articles.
- Collaborate with engineering teams to identify and resolve product defects.
- Contribute to product improvement by providing customer feedback.
- Mentor and provide guidance to junior technical support staff.
- Develop and deliver remote technical training sessions.
- Ensure high levels of customer satisfaction through effective problem-solving.
- Maintain accurate records of customer interactions and issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, preferably for SaaS products.
- In-depth knowledge of operating systems (Windows Server, Linux).
- Strong understanding of networking protocols and concepts.
- Experience with SQL and database troubleshooting.
- Excellent analytical and problem-solving skills.
- Superior written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with CRM and ticketing systems.
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6
Lead Technical Support Engineer
S1 4QB Sheffield, Yorkshire and the Humber
£50000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly experienced Lead Technical Support Engineer to spearhead their remote customer service and helpdesk operations. This fully remote role offers the opportunity to lead a team of dedicated support professionals in providing exceptional technical assistance to a global client base. You will be responsible for ensuring swift, accurate, and empathetic resolution of customer issues, maintaining high levels of customer satisfaction, and contributing to the continuous improvement of support processes and tools. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a proven ability to manage and mentor a support team in a remote setting.
As the Lead Technical Support Engineer, your responsibilities will include managing daily helpdesk operations, prioritising and assigning incoming support requests, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for complex technical issues, providing expert guidance and troubleshooting support to your team. A key aspect of this role involves developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. You will also be responsible for monitoring support metrics, analysing trends, and identifying areas for process optimisation and team development. This role requires collaborating with engineering and product development teams to relay customer feedback and identify potential product enhancements or bug fixes. You will also play a crucial role in training new support team members and conducting ongoing training sessions to keep the team updated on new products and procedures. This is a remote-first position, demanding excellent communication skills and the ability to foster a strong team dynamic without direct physical proximity. You will leverage various communication and collaboration tools to effectively manage your team and liaise with other departments. We are looking for a proactive leader who is passionate about customer success and dedicated to building a world-class remote support function.
Qualifications:
As the Lead Technical Support Engineer, your responsibilities will include managing daily helpdesk operations, prioritising and assigning incoming support requests, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for complex technical issues, providing expert guidance and troubleshooting support to your team. A key aspect of this role involves developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. You will also be responsible for monitoring support metrics, analysing trends, and identifying areas for process optimisation and team development. This role requires collaborating with engineering and product development teams to relay customer feedback and identify potential product enhancements or bug fixes. You will also play a crucial role in training new support team members and conducting ongoing training sessions to keep the team updated on new products and procedures. This is a remote-first position, demanding excellent communication skills and the ability to foster a strong team dynamic without direct physical proximity. You will leverage various communication and collaboration tools to effectively manage your team and liaise with other departments. We are looking for a proactive leader who is passionate about customer success and dedicated to building a world-class remote support function.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or helpdesk environments.
- Proven experience in a lead or supervisory role, managing a technical support team.
- In-depth knowledge of hardware, software, networking, and operating systems (Windows, macOS, Linux).
- Strong troubleshooting and problem-solving skills.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent customer service and interpersonal skills, with the ability to remain calm and professional under pressure.
- Strong written and verbal communication skills.
- Ability to effectively manage and motivate a remote team.
- Experience in developing knowledge base content and training materials.
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7
Senior Technical Support Engineer
S1 1AA Sheffield, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their dedicated, fully remote support team. This role is crucial for providing advanced technical assistance to clients, troubleshooting complex issues, and ensuring a high level of customer satisfaction. You will be the go-to expert for resolving challenging technical problems, escalating issues when necessary, and contributing to the knowledge base. The ideal candidate will possess a strong background in IT support, with extensive experience in diagnosing and resolving hardware, software, and network issues across various platforms. Proficiency in system administration, network troubleshooting, and cybersecurity best practices is essential. You must have excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical users. As this is a remote position, exceptional self-discipline, organizational skills, and the ability to work independently are paramount. You will be responsible for managing support tickets, documenting solutions, and participating in on-call rotations as needed. Our client values a proactive approach to problem-solving and a commitment to providing world-class customer service. You will have the opportunity to work with cutting-edge technology and contribute to the continuous improvement of support processes and tools. This is an excellent opportunity for a dedicated technical professional to advance their career in a flexible, remote-first environment, supporting users globally from Sheffield, South Yorkshire, UK .
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8
Remote Technical Support Specialist
S1 2EQ Sheffield, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Remote Technical Support Specialist to join their growing IT support team. This is a fully remote position, offering the flexibility to work from home across the UK. You will be the first point of contact for customers experiencing technical difficulties with our client's software and hardware products. Your primary responsibility will be to provide timely, accurate, and empathetic technical assistance, resolving issues efficiently and ensuring a high level of customer satisfaction. This involves diagnosing hardware and software problems, troubleshooting network connectivity issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support tiers when necessary. You will document all interactions and resolutions meticulously in the ticketing system, contributing to a knowledge base of common issues and solutions. The ideal candidate will possess excellent problem-solving skills, a strong understanding of IT systems, operating systems (Windows, macOS, Linux), and common software applications. Familiarity with cloud platforms and basic networking concepts is essential. You must have outstanding communication skills, with the ability to explain technical concepts clearly to non-technical users, both verbally and in writing. A customer-centric attitude and a passion for technology are paramount. This fully remote role requires a reliable internet connection and a dedicated workspace, along with the ability to manage your time effectively and work independently while being an integral part of a collaborative virtual team. Continuous learning and staying updated with product developments are key.
Responsibilities:
Responsibilities:
- Provide remote technical support via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues for customers.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate unresolved issues to appropriate internal teams.
- Document all support requests and resolutions in the ticketing system.
- Contribute to the creation and maintenance of technical documentation and FAQs.
- Identify trends in support requests and provide feedback for product improvement.
- Ensure timely follow-up and resolution for all assigned tickets.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Stay up-to-date with product knowledge and technical advancements.
- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent verbal and written communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Customer-focused with a patient and empathetic approach.
- Self-motivated and able to work effectively independently in a remote setting.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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9