Technical Support Coordinator
Posted 4 days ago
Job Viewed
Job Description
A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.
This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.
Salary and Other Details:
- Salary: Competitive (dependent on experience)
- Contract Type: Full-time, Permanent
- Location: Office-based role in Manchester
- Working Pattern: Monday to Friday
The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.
Key Responsibilities:
- Deliver technical and administrative assistance to the associated teams.
- Help coordinate the daily activities of the department to ensure smooth operations.
- Gather, interpret, and present key data for reporting purposes.
- Communicate effectively with colleagues, customers, and suppliers to support business needs.
- Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
- Prepare and complete questionnaires and documentation for customer requests.
- Work with other divisions to ensure product literature and supporting materials are processed accurately.
- Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.
Essential Criteria:
- Degree qualified in a science-related subject (preferred).
- Previous experience within a similar environment.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Good IT literacy, especially with Microsoft Excel.
- Excellent communication skills, both written and verbal, with a confident telephone manner.
How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!
Technical Support Coordinator
Posted 4 days ago
Job Viewed
Job Description
A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.
This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.
Salary and Other Details:
- Salary: Competitive (dependent on experience)
- Contract Type: Full-time, Permanent
- Location: Office-based role in Manchester
- Working Pattern: Monday to Friday
The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.
Key Responsibilities:
- Deliver technical and administrative assistance to the associated teams.
- Help coordinate the daily activities of the department to ensure smooth operations.
- Gather, interpret, and present key data for reporting purposes.
- Communicate effectively with colleagues, customers, and suppliers to support business needs.
- Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
- Prepare and complete questionnaires and documentation for customer requests.
- Work with other divisions to ensure product literature and supporting materials are processed accurately.
- Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.
Essential Criteria:
- Degree qualified in a science-related subject (preferred).
- Previous experience within a similar environment.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Good IT literacy, especially with Microsoft Excel.
- Excellent communication skills, both written and verbal, with a confident telephone manner.
How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!
Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Job Description:
Get ready. Because you're about to embark on an AI mission to revolutionise small business and accounting practices.
Sage Copilot isn't just an AI-powered tool. We're developing a game changer. A tool that will help customers streamline their tasks, boost their efficiency, and unlock new opportunities. Making it a trusted business partner, the likes of which they've never seen.
And you'll be at the forefront of its development, as part of a global team, who can't wait to collaborate and innovate with you.
We're working on a truly groundbreaking product. So, is this your next technology job? No-that doesn't do it justice. This is the future realised-for you, for our customers, and for the shape of technology as we've dreamed it.
*** This is a hybrid position - you will work 3 days a week from our Manchester office. ***
Key Responsibilities:
- Handle advanced technical troubleshooting, quality assurance, and directly resolve escalated bugs at a Tier 3 level, with a primary focus on Sage Copilot
- Provide comprehensive support for Integrators during hyper care processes and feature releases
- Serve as a bridge between product and support teams to ensure timely and accurate issue resolution.
- Conduct initial technical investigations and triage of escalated bugs, issues, and inquiries.
- Resolve complex technical issues by applying in-depth coding knowledge and expertise with C# and MySQL
- Gain a deep understanding of the various architectures within the product suite to accurately identify the necessary databases and components for effective resolution.
- Recommend alternative solutions that optimize customer time and money.
- Enhance customer experience and operational efficiency through timely issue resolution
- Support integrators, facilitating the integration of various Sage products with SXP to deliver a seamless, one-platform suite experience.
- Monitor and review logs, errors, and performance around bugs and issues, providing recommendations to improve system quality.
- Maintain code quality and scalability through clean, well-structured, and testable code; conduct code reviews and provide constructive feedback to team members.
What we are looking for:
- Experience in diagnosing and resolving complex technical issues, with a strong background in software/application support, and proficiency in C# and MySQL to effectively address and resolve these issues.
- Proven ability to address and escalate bugs, ensuring effective resolution in high-pressure environments.
- Experience working as a liaison between product development and support QA teams to ensure smooth issue resolution.
- Skills in supporting and integrating software products within a unified platform, enhancing overall system functionality.
- Proficiency in writing clean, scalable code, conducting code reviews, and monitoring system logs to identify and resolve issues.
- Strong problem-solving abilities with a focus on optimizing customer experience and staying current with industry best practices and technologies.
#LI-JM2
Function:
Product Delivery
Country:
United Kingdom
Office Location:
Manchester
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Technical Support Lead
Posted 3 days ago
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Job Description
Technical Support Specialist
Posted 3 days ago
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Job Description
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network-related incidents and requests.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist with user account management and access control.
- Document all support activities, solutions, and technical information in the knowledge base.
- Escalate unresolved issues to appropriate IT teams or vendors.
- Provide remote desktop support and troubleshooting.
- Educate users on basic IT best practices and system usage.
- Contribute to the continuous improvement of IT support processes and documentation.
- Participate in IT projects as required, supporting the implementation of new systems and technologies.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, cloud productivity tools).
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent problem-solving and analytical skills.
- Superb communication and interpersonal skills, with a patient and helpful demeanor.
- Ability to explain technical information clearly to non-technical users.
- Experience with remote support tools is essential.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
This is a fantastic opportunity for an IT support professional to grow their career within a supportive and innovative environment. The role is based in Manchester, Greater Manchester, UK , with a hybrid working arrangement.
Technical Support Advisor
Posted today
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Job Description
Location: Remote
Salary: Up to £26K
12 Month FTC (Maternity Cover)
Nobul is collaborating with an innovative SaaS company to grow their customer support team.
About our client:
We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution de.
WHJS1_UKTJ
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Technical Support Coordinator
Posted 5 days ago
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Job Description
A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.
This is an excellent opportunity to join a dynamic and supportive team, ideal for someone wi.
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Technical Support Specialist
Posted 15 days ago
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Job Description
Location:
Head Office Elland - Halifax
Schedule:
Monday to Friday, 8.30am - 5pm
No Weekends
Purpose of the role:
Provide technical support for Terberg DTS engineers and service support employees.
To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.
To provide effective customer service.
Technical Support (Product Support)
Posted today
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Job Description
Location: Manchester City Centre office
Salary: Up to £35,(Apply online only) per annum, (Extensive training)
Role Overview
As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.
Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.
Key Responsibilities
- Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
- Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
- Assist with system configuration, product compatibility, and optimal system design.
- Accurately log support cases for internal tracking and continuous improvement.
- Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
- Stay informed on the latest product updates and technical documentation.
What We're Looking For
- 3-5 years of experience in a technical support or call centre environment.
- Ability to troubleshoot and explain technical topics to non-technical audiences.
- Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
- Excellent verbal communication skills with a calm, patient approach under pressure.
- Highly organised, detail-oriented, and comfortable working in a dynamic environment.
- Able to work independently while contributing to a team-based culture.
Why Join?
- Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
- Be part of a dedicated, collaborative team committed to sustainability and innovation.
- Competitive salary, performance incentives, and room for professional growth.
- Help advance the UK's clean energy transition by supporting key partners in the field.
Please get in touch for further details.