175 Technical jobs in Salford

Power Platform Technical Consultant

Greater Manchester, North West £75000 - £95000 Annually 83zero Ltd

Posted 1 day ago

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Job Description

permanent

Power Platform Technical Consultant

Location: Hybrid (Client Site in Manchester / Newcastle / Blackpool - Hybrid)

Salary: 80,000 - 100,000 + Benefits | Private Healthcare | Unlimited Training Budget

Job Type: Full Type, Permanent

Client: Global IT Consultancy (Public Sector / Government Projects)

The Opportunity:

As a Microsoft Power Platform Consultant, you'll lead strategic initiatives that empower organisations through digital transformation. You'll work on a mix of enterprise-level implementations and agile delivery projects, helping clients unlock the full potential of the Power Platform.

Key Responsibilities:

  • Partner with clients to understand their business challenges and deliver expert guidance and solutions.
  • Design, develop, and implement scalable Power Platform solutions tailored to client needs.
  • Build high-quality canvas and model-driven apps, as well as robust Power Automate Cloud Flows.
  • Provide governance, best practice frameworks, and mentor teams to build Power Platform maturity.
  • Work within agile delivery models, contributing to continuous improvement and value-driven outcomes.


Your Experience & Skills:

  • Proven expertise in the Microsoft Power Platform, including its capabilities and limitations.
  • Hands-on experience with Dataverse and Dataverse for Teams.
  • Strong knowledge of CI/CD processes, preferably with Azure DevOps.
  • Familiarity with industry-standard design principles and solution architecture.
  • A proactive, delivery-focused mindset with a history of success in agile commercial environments.


Enjoy flexible hybrid working-split between client site (either their Manchester / Newcastle / Blackpool base locations) and fully remote working during most of the week.

Important: Candidates must be eligible for Security Check (SC) clearance, including continuous UK residency for the last 5 years.

Why Join?

  • Competitive salary + extensive benefits
  • Unlimited training budget to support your career growth
  • Healthcare options and perks
  • Work alongside a dynamic team of Microsoft specialists
  • Engage in innovative, impactful projects


Ready to shape the future of enterprise technology with Power Platform? Apply now and take the next big step in your consulting career.

Please click Apply or alternatively email your CV to learn more!

This advertiser has chosen not to accept applicants from your region.

Power Platform Technical Consultant

Greater Manchester, North West £75000 - £95000 Annually 83zero Ltd

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Power Platform Technical Consultant

Location: Hybrid (Client Site in Manchester / Newcastle / Blackpool - Hybrid)

Salary: 80,000 - 100,000 + Benefits | Private Healthcare | Unlimited Training Budget

Job Type: Full Type, Permanent

Client: Global IT Consultancy (Public Sector / Government Projects)

The Opportunity:

As a Microsoft Power Platform Consultant, you'll lead strategic initiatives that empower organisations through digital transformation. You'll work on a mix of enterprise-level implementations and agile delivery projects, helping clients unlock the full potential of the Power Platform.

Key Responsibilities:

  • Partner with clients to understand their business challenges and deliver expert guidance and solutions.
  • Design, develop, and implement scalable Power Platform solutions tailored to client needs.
  • Build high-quality canvas and model-driven apps, as well as robust Power Automate Cloud Flows.
  • Provide governance, best practice frameworks, and mentor teams to build Power Platform maturity.
  • Work within agile delivery models, contributing to continuous improvement and value-driven outcomes.


Your Experience & Skills:

  • Proven expertise in the Microsoft Power Platform, including its capabilities and limitations.
  • Hands-on experience with Dataverse and Dataverse for Teams.
  • Strong knowledge of CI/CD processes, preferably with Azure DevOps.
  • Familiarity with industry-standard design principles and solution architecture.
  • A proactive, delivery-focused mindset with a history of success in agile commercial environments.


Enjoy flexible hybrid working-split between client site (either their Manchester / Newcastle / Blackpool base locations) and fully remote working during most of the week.

Important: Candidates must be eligible for Security Check (SC) clearance, including continuous UK residency for the last 5 years.

Why Join?

  • Competitive salary + extensive benefits
  • Unlimited training budget to support your career growth
  • Healthcare options and perks
  • Work alongside a dynamic team of Microsoft specialists
  • Engage in innovative, impactful projects


Ready to shape the future of enterprise technology with Power Platform? Apply now and take the next big step in your consulting career.

Please click Apply or alternatively email your CV to learn more!

This advertiser has chosen not to accept applicants from your region.

Power Platform Technical Consultant

M1 Ancoats, North West 83zero Ltd

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

full time

Power Platform Technical Consultant

Location: Hybrid (Client Site in Manchester / Newcastle / Blackpool - Hybrid)

Salary: 80,000 - 100,000 + Benefits | Private Healthcare | Unlimited Training Budget

Job Type: Full Type, Permanent

Client: Global IT Consultancy (Public Sector / Government Projects)

The Opportunity:

As a Microsoft Power Platform Consultant, you'll lead strategic initiatives that empower organisations through digital transformation. You'll work on a mix of enterprise-level implementations and agile delivery projects, helping clients unlock the full potential of the Power Platform.

Key Responsibilities:

  • Partner with clients to understand their business challenges and deliver expert guidance and solutions.
  • Design, develop, and implement scalable Power Platform solutions tailored to client needs.
  • Build high-quality canvas and model-driven apps, as well as robust Power Automate Cloud Flows.
  • Provide governance, best practice frameworks, and mentor teams to build Power Platform maturity.
  • Work within agile delivery models, contributing to continuous improvement and value-driven outcomes.


Your Experience & Skills:

  • Proven expertise in the Microsoft Power Platform, including its capabilities and limitations.
  • Hands-on experience with Dataverse and Dataverse for Teams.
  • Strong knowledge of CI/CD processes, preferably with Azure DevOps.
  • Familiarity with industry-standard design principles and solution architecture.
  • A proactive, delivery-focused mindset with a history of success in agile commercial environments.


Enjoy flexible hybrid working-split between client site (either their Manchester / Newcastle / Blackpool base locations) and fully remote working during most of the week.

Important: Candidates must be eligible for Security Check (SC) clearance, including continuous UK residency for the last 5 years.

Why Join?

  • Competitive salary + extensive benefits
  • Unlimited training budget to support your career growth
  • Healthcare options and perks
  • Work alongside a dynamic team of Microsoft specialists
  • Engage in innovative, impactful projects


Ready to shape the future of enterprise technology with Power Platform? Apply now and take the next big step in your consulting career.

Please click Apply or alternatively email your CV to learn more!

This advertiser has chosen not to accept applicants from your region.

Power Platform Technical Consultant

M1 Ancoats, North West 83zero Ltd

Posted 27 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Power Platform Technical Consultant

Location: Hybrid (Client Site in Manchester / Newcastle / Blackpool - Hybrid)

Salary: 80,000 - 100,000 + Benefits | Private Healthcare | Unlimited Training Budget

Job Type: Full Type, Permanent

Client: Global IT Consultancy (Public Sector / Government Projects)

The Opportunity:

As a Microsoft Power Platform Consultant, you'll lead strategic initiatives that empower organisations through digital transformation. You'll work on a mix of enterprise-level implementations and agile delivery projects, helping clients unlock the full potential of the Power Platform.

Key Responsibilities:

  • Partner with clients to understand their business challenges and deliver expert guidance and solutions.
  • Design, develop, and implement scalable Power Platform solutions tailored to client needs.
  • Build high-quality canvas and model-driven apps, as well as robust Power Automate Cloud Flows.
  • Provide governance, best practice frameworks, and mentor teams to build Power Platform maturity.
  • Work within agile delivery models, contributing to continuous improvement and value-driven outcomes.


Your Experience & Skills:

  • Proven expertise in the Microsoft Power Platform, including its capabilities and limitations.
  • Hands-on experience with Dataverse and Dataverse for Teams.
  • Strong knowledge of CI/CD processes, preferably with Azure DevOps.
  • Familiarity with industry-standard design principles and solution architecture.
  • A proactive, delivery-focused mindset with a history of success in agile commercial environments.


Enjoy flexible hybrid working-split between client site (either their Manchester / Newcastle / Blackpool base locations) and fully remote working during most of the week.

Important: Candidates must be eligible for Security Check (SC) clearance, including continuous UK residency for the last 5 years.

Why Join?

  • Competitive salary + extensive benefits
  • Unlimited training budget to support your career growth
  • Healthcare options and perks
  • Work alongside a dynamic team of Microsoft specialists
  • Engage in innovative, impactful projects


Ready to shape the future of enterprise technology with Power Platform? Apply now and take the next big step in your consulting career.

Please click Apply or alternatively email your CV to learn more!

This advertiser has chosen not to accept applicants from your region.

Technical Consultant - Enterprise Architecture

Greater Manchester, North West WSP USA

Posted 2 days ago

Job Viewed

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Job Description

**What if you could do the kind of work the world needs?**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**A little more about your role.**
WSP is looking for an experienced Enterprise or Solution Architecture Consultant to join our industry-leading Intelligent Infrastructure team. We provide technical professional services to transport clients throughout the UK and overseas to deliver tangible value for through technology enabled change.
Join our Intelligent Infrastructure discipline and make a real-world difference, working on crucial projects for public sector clients such as, helping to define and deliver the architecture for the UK's largest traffic management system, developing the UK Connected Vehicle Services architecture, and supporting a national highway authority to create operational technology security architectures to 2030 and beyond.
As an Architect, you will take a lead technical role on projects to provide client facing advisory and assurance services. In addition to challenging and stimulating projects, you will be able to access a range of benefits, including targeted professional development and training to help you grow and develop at WSP.
Responsibilities:
+ Leading teams to deliver consultancy services
+ Working with clients and stakeholders at all levels to understand business needs and enable change
+ Collaborating with clients, partners, and supply chains to solve complex business and technical problems
+ Developing and documenting Architectures at various levels
+ Acting as a technical authority and providing assurance services
+ Planning and delivering work packages within a project or programme
+ Acting as an Architecture champion within our team and in our global networks, providing mentorship, support and guidance across projects and bids
**Your team.**
This role sits within the II System and Infrastructure business and will form a key part of the growing Data and Architecture Capability, which is our centre of excellence for digital skills.
Our Intelligent Infrastructure - Systems and Infrastructure team is growing rapidly to deliver exciting projects in areas such as connected and autonomous vehicles, next generation traffic control systems, 5G, and digital twins. We are developing our technology capabilities to meet these demands and have a number of opportunities for technology specialists to join out Data and Architecture consultancy capability.
The Capability team provides a community of colleagues working in and around technology to help you deliver effectively and support your professional development through training, mentoring and opportunities to really stretch your capabilities.
**What we will be looking for you to demonstrate.**
+ Undergraduate or higher Degree in a relevant discipline, or equivalent professional experience and qualifications
+ Acted as lead consultant/architect and technical authority
+ Successfully leada team to deliver technical tasks
+ Conducted discovery activities and working with stakeholders at all levels to understand their needs
+ Development and documentation of Enterprise, Business, and Application domains using established architecture frameworks such as TOGAF
+ Strong analytical skills and a proven ability to think creatively to solve problems.
+ Client-facing experience and excellent communications skills, both written and face-to-face
+ Experience delivering complex technology projects and programmes in waterfall and agile environments
+ In addition, it would be great if you have some of these as well:
+ Experience working with Operational Technology architectures (highly desirable)
+ Qualifications in relevant frameworks and methodologies such as TOGAF, COBIT, Service Design, Business Analysis, or ITIL
+ Experience in development of architectures in data, (cloud) technology, security or software solution domains
+ Awareness of UK Government policies, standards and initiatives such as the National Data and AI Strategies.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can.** **Apply today.**
#LI-JL1
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
This advertiser has chosen not to accept applicants from your region.

Power Platform Technical Consultant

M1 1AJ Manchester, North West 83zero Limited

Posted 24 days ago

Job Viewed

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Job Description

permanent

Power Platform Technical Consultant

Location: Hybrid (Client Site in Manchester / Newcastle / Blackpool - Hybrid)

Salary: £80,000 - £100,000 + Benefits | Private Healthcare | Unlimited Training Budget

Job Type: Full Type, Permanent

Client: Global IT Consultancy (Public Sector / Government Projects)

The Opportunity:

As a Microsoft Power Platform Consultant, you'll lead strategic initiatives that empower .






WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Graduate Associate - Technical Consultant

Altrincham, North West Informed Solutions

Posted today

Job Viewed

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Job Description

Permanent
Company Description

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

At a certified Great Place to Work® you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

As a Graduate Associate  you will quickly become a valued member of our agile delivery teams. Your first two years are a fast paced journey of discovery where you’ll learn what it really takes to research, design, build, test and operate world class digital services that really make a difference to people’s lives. If you want to solve real world problems for some of the biggest companies in the world, or help the government function more effectively, our Graduate Associateship is made for you.

The Graduate Associateship at Informed Solutions will equip you with the necessary skills, experience and feedback needed to take ownership of your career development and successfully make the transition from a talented graduate into an exceptional professional.

What can we offer you?

  • Access to world class training delivered by InformedACADEMY©  to help you build the skills, capability and insights to be successful in your role and take ownership of your career development
  • Opportunities to try different roles with full support and training, allowing you to develop varied specialist skills and direct your own career progression
  • Ongoing coaching and mentoring from Lead Consultants and Directors
  • Opportunity to take on client facing responsibilities and work on real problems
  • Interesting and varied projects which make a difference to people's day-to-day lives, that you can be proud to be a part of
  • A positive, dynamic and exciting working environment, full of like-minded high achievers

Opportunities

Our in-house communities of practice can support your career path in a range of specialisms including:

  • Software Engineering  - Designing and building state-of-the-art software and infrastructure solutions using innovative technologies
  • Data Science and Engineering  - Unlocking the power of information using innovative data science and analytics
  • Service Operations  - Providing intelligent support and advice to continually improve how clients use technology
  • User-Centered Design  - Working with users to shape and design intelligent inclusive digital products and experiences
  • Delivery Management -  Helping teams work together to deliver excellent and lasting results

You may even be interested in the internal functions such as business and client services, recruitment/HR, or finance

Requirements

Requirements

What attributes are we looking for?

Essential:

  • Interest in digital and a desire to work on real world problems
  • Excellent verbal and written skills to communicate effectively and build relationships
  • Able to work constructively and collaboratively with their colleagues under pressure
  • Analytical ability and attention to detail
  • Proactive and keen to learn - willingness to work in diverse multidisciplinary teams across the company (e.g developers, designers, delivery managers, user researchers)
  • Confident and independent as well as a team player

Nice to have:

Within Informed you’ll have the opportunities to work across a wide range of disciplines and projects, as such skills that may help you are varied but not set in stone:

  • Prolific problem-solving skills
  • Software development experience
  • An understanding of artificial intelligence
  • Knowledge of user research or user experience
  • Understanding of agile methodologies
  • Good presentation skills
  • Empathetic and curious about people and their needs
  • Commercial awareness/experience

Education

We hire graduates from a wide range of degree disciplines.

  • We are looking for a minimum of an undergraduate degree – obtained or studying towards at least a 2:1

Benefits

Other information
  • You will be based in our impressive Grade II listed office in the centre of Altrincham, South Manchester or out of our Westminster office in London*
  • Travel to client sites may be required

We are happy to consider applicants with a variety of experience levels. First and foremost, we wish to hire the best people driven by purpose and motivated by the opportunity to grow and develop.

We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

  • InformedACADEMY© – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
  • Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
  • Hybrid working*
  • Private Health Care Cover*
  • Generous life assurance cover*
  • Gym Membership*
  • Monthly office lunch
  • Onsite massage sessions
  • 25 paid working days holiday per year plus bank holidays*
  • Sabbatical Leave Scheme*
  • Enhanced Maternity Leave and Pay*
  • Enhanced Paternity Leave and Pay*
  • Company Pension Contribution
  • Profit Share Scheme*
  • Payment of professional subscriptions
  • Generous referral scheme with no limits on the number of referrals

*Qualifying period applies

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.

This advertiser has chosen not to accept applicants from your region.
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About the latest Technical Jobs in Salford !

Technical Sales Engineer - Composite Expert

Greater Manchester, North West £55000 - £70000 Annually Strategic Recruitment Partners

Posted 12 days ago

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Job Description

permanent

My client, a manufacturing business based around Gloucester, are currently looking for a Technical Sales Engineer with substantial previous experience with composite materials, to join their growing team on a permanent basis. You will need solid technical knowledge in composite materials and production processes, (including infusion, RTM and prepreg processing). You will also have a good working knowledge of 3D CAD software (preferably Rhino) to interpret customer designs and develop kit designs and a passion to fulfil the needs of the customers with good service and providing them with the best products and solutions.

My client's UK office is based in Gloucester but they are looking for someone to work remotely and cover the client base in the North of the country. The role will involve regular UK and occasional overseas travel. Up to (Apply online only) travel days per year.

As a Technical Sales Engineer in the UK composite market, you will work with the sales team and be responsible for developing and maintaining the company’s offering in the Marine, Industrial, and Aerospace sectors. In direct contact with customers, you will support them in the design, implementation, and maintenance of kits used in various manufacturing processes. This is an exciting position where you will have an important role advising the Sales Managers regarding the evolution of the needs of existing and potential customers.

Other responsibilities are to:

  • Support and advise new customers on the use of the company's materials according to their needs.
  • li>Work with key accounts to ensure kit designs are fully up to date.
  • With the support of the global technical department, provide hands-on technical support and training to customers as necessary.
  • Work proactively with the Kit Departments in the design and development of core kits to meet customer requirements and to maintain the functionality of those kits throughout their sales life.
  • Participate in forums within the market sectors in the UK and Europe, (observation, analysis, and feedback).
  • Together with the Sales and Managing Director, establish the sales and business development strategy.

As a Person

You have excellent communication skills and ability to influence and engage others effectively at all levels. You are always customer focused and service minded ensuring customer satisfaction. You will provide them with the best products and solutions and support customers in developing new projects.

You can work in a planned and structured manner and are able to improvise and quickly find solutions when necessary. You can work as part of the UK sales team and independently as necessary.

Benefits

  • Competitive Salary
  • 25 Days Annual Vacation
  • Company Pension Contribution
  • Bonus Scheme
  • Healthcare
  • Company Car
This advertiser has chosen not to accept applicants from your region.

Technical Sales Engineer - Composite Expert

M1 Ancoats, North West Strategic Recruitment Partners

Posted 26 days ago

Job Viewed

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Job Description

full time

My client, a manufacturing business based around Gloucester, are currently looking for a Technical Sales Engineer with substantial previous experience with composite materials, to join their growing team on a permanent basis. You will need solid technical knowledge in composite materials and production processes, (including infusion, RTM and prepreg processing). You will also have a good working knowledge of 3D CAD software (preferably Rhino) to interpret customer designs and develop kit designs and a passion to fulfil the needs of the customers with good service and providing them with the best products and solutions.

My client's UK office is based in Gloucester but they are looking for someone to work remotely and cover the client base in the North of the country. The role will involve regular UK and occasional overseas travel. Up to (Apply online only) travel days per year.

As a Technical Sales Engineer in the UK composite market, you will work with the sales team and be responsible for developing and maintaining the company’s offering in the Marine, Industrial, and Aerospace sectors. In direct contact with customers, you will support them in the design, implementation, and maintenance of kits used in various manufacturing processes. This is an exciting position where you will have an important role advising the Sales Managers regarding the evolution of the needs of existing and potential customers.

Other responsibilities are to:

  • Support and advise new customers on the use of the company's materials according to their needs.
  • li>Work with key accounts to ensure kit designs are fully up to date.
  • With the support of the global technical department, provide hands-on technical support and training to customers as necessary.
  • Work proactively with the Kit Departments in the design and development of core kits to meet customer requirements and to maintain the functionality of those kits throughout their sales life.
  • Participate in forums within the market sectors in the UK and Europe, (observation, analysis, and feedback).
  • Together with the Sales and Managing Director, establish the sales and business development strategy.

As a Person

You have excellent communication skills and ability to influence and engage others effectively at all levels. You are always customer focused and service minded ensuring customer satisfaction. You will provide them with the best products and solutions and support customers in developing new projects.

You can work in a planned and structured manner and are able to improvise and quickly find solutions when necessary. You can work as part of the UK sales team and independently as necessary.

Benefits

  • Competitive Salary
  • 25 Days Annual Vacation
  • Company Pension Contribution
  • Bonus Scheme
  • Healthcare
  • Company Car
This advertiser has chosen not to accept applicants from your region.

Technical Support

Greater Manchester, North West £24000 - £26000 Annually Nobul Resourcing Solutions

Posted 12 days ago

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Job Description

permanent

Location: Remote

Salary: Up to 26K

Nobul is collaborating with an innovative SaaS company to grow their customer support team.

About our client:

We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.

We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.

You will;

  • Update employers' CRM system with client's feedback, specific needs and requirements;
  • Develop new tools to improve business processes;
  • Implement and manage on-screen help ideas via our online helpdesk;
  • Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
  • Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
  • Multi-task and track dozens of open tickets at various stages of completion;
  • Work with multiple teams to find, analyse, and resolve client issues
  • Communicate the root cause to clients in non-technical terms
  • Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
  • Provide recommendations to the Product team about how to improve client experience;
  • Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts

Qualifications and experience:

  • Computer Science or IT related degree
  • Coding or development experience desirable (whether this be during studies or personal projects)
  • Customer service related experience is desired
  • Confident and personable- Someone who likes to build relationships
  • Knowledge of the Waste Management Industry
  • Quick learner
  • Good written and communication skills
This advertiser has chosen not to accept applicants from your region.

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