12,773 Jobs in Salford

Funeral Service Crew

Rochdale, North West Co-op

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Closing date:

Funeral Service Crew

£12.79 per hour plus benefits

Part time 18.75 hours per week. 

Working a variety of shifts Monday to Friday 8am-8pm - as part of this role, you’ll also be part of the on call rota

Rochdale, Greater Manchester OL11 4JQ


 

No experience needed. You can apply for this job on your mobile in a few simple steps – no CV required. 


 

You’ll need a full manual UK driver’s licence for this job.


 

Help families say the perfect goodbye to loved ones as part of our funeral service crew.


 

No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. 


 

At the Co-op, you’ll be part of something meaningful. Join us today.


 

What you’ll do


 

• collect the deceased from a range of locations and scenarios in a professional and empathetic manner  

• bear coffins and drive funeral vehicles

• maintain the cleanliness of equipment and facilities, including vehicles  

• prepare coffins and engrave name plates 

• prepare the deceased in our care for viewings and the funeral  

This role would suit people who have


 

• a full UK manual driving licence  

• a sensitive approach to customer service with good attention to detail

• the ability to react calmly and compassionately in emotional circumstances  

• the ability to perform the physical aspects of the role (manual lifting) 


 

Why Co-op? 


 

You’ll get a fantastic benefits package including: 


 

• 30% off Co-op branded products in our food stores all year-round 

• 10% off other brands in our food stores all year-round

• discounts on other Co-op products and services 

• 23 days holidays (pro rata, rising with service)  

• a pension with up to 10% employer contributions 

• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day

• access to virtual GP and free eye tests

• endless career development opportunities including apprenticeships

• friendly, supportive team and the knowledge that you make a huge difference to your community

• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it 


 

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities


 

Building an inclusive work environment 


 

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.  


 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. 


 

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.  If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing .

As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram. 

Any offer of employment made will be conditional upon the completion of pre-employment screening checks. 

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Head of Academy Goalkeeping - Halewood

L26 3UE Halewood, North West Everton Football Club

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Head of Academy Goalkeeping - Halewood

Who are we : Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community. 
 
During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough. 
 
One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.     

From the 2025/26 season, we will embark on an exciting journey at the state-of-the-art Hill Dickinson Stadium - a 52,888-capacity new home on the banks of Liverpool’s iconic River Mersey.

In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.  

About the opportunity: For decades, our Club’s Academy has been one of the most respected and renowned in football, and its vision to develop young players who are technically and tactically capable of playing for Everton or having a career in the professional game remains as focused as ever.  

We are excited to be looking for an ambitious, motivated, and innovated Head of Academy Goalkeeping, supporting the Club Pathway Mission to produce Academy Graduates for Everton FC and ensure positive outcomes for all our people. 

As Head of Academy Goalkeeping you will be responsible for the overall management, development and coaching of the Academy Goalkeepers, in line with the Coaching philosophy, vision and values of the Academy and the Club as a whole.  

You will support the full time, part time and/or casual Goalkeeping Coaches, ensuring professionalism, behaviours and standards are consistently in line with Club values.    

Other key responsibilities as part of this role include:  

Management of Programme and Staff 

  • p>Responsible for all GK coaches (full time / part time / casual) within the academy programme on a day-to-day basis 

  • To manage and support all GK Coaches within the academy around their personal DAP’S  

    < li>
  • Responsible for staff (GK) development across the phases within the academy (e.g. delivering CPD workshops, coach observations and feedback during training and games) 

  • To continue and evolve the GK coaching philosophy and methodology that aligns across the academy  

  • Produce, deliver and review a Curriculum that is phase specific for GK’s to align with the club’s Philosophy and wider team principles 

Player Development and Progression 

    li>

    To liaise with the Academy Recruitment Department to produce depth charts, player pathways, retention and recruitment of goalkeepers, for the Academy. 

Strategy  

    To continue and evolve the GK coaching philosophy and methodology that aligns across the academy  

  • Produce, deliver and review a Curriculum that is phase specific for GK’s to align with the club’s Philosophy and wider team principles

    < li>

Who we are looking for: We are seeking an individual with an impressive track record in the football industry, particularly with experience across all age groups within an academy setting. You should be able to demonstrate a strong background in working with and supporting young players during coaching sessions, especially within the Professional Development Phase groups. 

A passion for player development, along with extensive experience coordinating activities for a large number of individuals, is essential for this role. 

To qualify, you must hold at least the following qualification: 

    FA GK Coaching Level 4 (UEFA A Licence) 

If you believe you possess the expertise we are looking for and would thrive as an integral part of our academy team, we would love to hear from you! 

This is a permanent position based at our Finch Farm training ground in Liverpool (Halewood). The role requires a commitment of 40 hours per week, including evenings and weekends. 

The closing date of this advert is Tuesday 16th September 2025

We reserve the right to close this vacancy early should we receive a substantial amount of applications.    

Everton Family Safer Recruitment Practices

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.    

As a requirement of our safer recruitment practices, this role will require either a Enhanced or Basic DBS (Disclosure and Barring Service) check or evidence that you are subscribed to the DBS Update Service information of which can be found here     

This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful. 

Equity & Inclusion     

Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email -     

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.    

Location:  Halewood, Merseyside, United KingdomSalary:  0Job Type: PermanentJob Reference:  JP HalHOAG
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Customer Service Advisor - Warrington (Warrington Contact Centre, Warrington, United Kingdom)

Warrington, North West BT Group

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 Customer Service Advisor - Warrington (Warrington Contact Centre, Warrington, United Kingdom)

Where:  EE Warrington Contact Centre

Salary: 37.5 Hours Per week (Full time)  - £25,087.00 (£2.82 p/h) rising to £ ,684.00 ( 3.12 p/h) at 8 months in role! 

Shift Pattern:  12 Hour shift pattern, with every other weekend off! 

Start Date: 3rd November 2025

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

  • A great starting salary of £25,087.00 rising to £25,684. after 8 months of being here.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
  • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

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Apprentice Sales Advisor (Accrington Contact Centre, Accrington, United Kingdom)

Accrington, North West BT Group

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 Apprentice Sales Advisor (Accrington Contact Centre, Accrington, United Kingdom)

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning  Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our sales team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

 

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

 

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age race sexuality disability religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

 

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

  • great  starting salary of £21,620  plus incentives  throughout the year
  • Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
  • Volunteering days, so you can give back  to your local community
  • Optional Private Healthcare and Dental, for you  and the family
  • A share scheme where you can invest  in the company at a discounted  rate
  • 25 days holiday  with the option to buy more
  • Optional Pension scheme to protect  your future
  • Critical Illness  cover
  • Childcare  vouchers
  • Gym membership discounts
  • Discounts  off attractions for the family  all year round
  • The smaller bits like; subsided canteen, free  tea and coffee, and even a concierge
 

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

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Home Connections Guide (Accrington Contact Centre, Accrington, United Kingdom)

Accrington, North West BT Group

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 Home Connections Guide (Accrington Contact Centre, Accrington, United Kingdom)

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.

Why not use your skills to make a difference and join our Home Connections Team in Accrington. You’ll be talking to them over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in home setup or their first bill. 

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

  • A  great starting salary of £26,968.00
  • Huge  discounts of EE & BT products including your Mobile and Broadband – saving you  hundreds  of  pounds  every year. 
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly   
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 
  • Volunteering days, so you can  give back  to your local community. 
  • Optional Private Healthcare and Dental, to protect you and your family. 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

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Technical Cyber Security Professional (New Bailey, Manchester, United Kingdom)

Manchester, North West BT Group

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 Technical Cyber Security Professional (New Bailey, Manchester, United Kingdom)

Recruiter: Krystle James

Hiring Manager: Lee Rawcliffe

Career Grade: E

Internal Closing Date: 05/09/25

Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance ( . An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.   We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

In your role as a security professional, you have a unique opportunity to become a trusted partner.  The great customer experience you deliver, helps our customers deliver a fantastic experience for their own customers, their employees and business partners.  Your expertise provides the clarity our customers need in understanding the risks to their data and that of their customers, helping to prioritise and focus action in the most cost-effective way, whilst contributing to the protection of Brand, reputation & margin on Managed Contracts and other commercial arrangements.

This job role is based in Manchester. Onsite (5 days). Monday-Friday 37.5 hours per week. You will need to be eligible to obtain DV Clearance before starting this role. You will need to have lived in the UK for 10+ years to be eligible.

What you’ll be doing

  • Designing, deploying, configuring and hardening systems and hardware in accordance with defined policy, security and business requirements.
  • Provision the necessary consulting into customer and internal systems, which includes ‘on-premises’, ‘off-premises’ and cloud-based solutions, ensuring that industry best security practises are maintained throughout their life cycles.
  • Software & hardware vulnerability testing – You will be expected to identify, test and remediate vulnerabilities within both hardware and software.
  • Stakeholder management – You will actively liaise with all customer stakeholders, and maintain necessary relationships, from senior management through to engineering and supporting teams. This will be to articulate across both technical and non-technical audiences.
  • Threat hunting & platform remediation – You will need to be able to locate, understand and develop IoCs (Indicators of Compromise) and using these IoCs analyse the estate to understand where the vulnerabilities lie; then subsequently develop remediation plans, including detailed instructions on how to mitigate identified vulnerabilities.

Essential Skills

Information Security Strategy

Stakeholder Management

Security Assessment

Vulnerability Management

Cyber Resilience

What we'd like to see on your CV

  • Recognised Industry Security Qualifications, ideally lending towards technical security e.g. CEH, CSTM, CSTL, OSCP etc., or formal education in cybersecurity.
  • Security engineering skills for on-premises and cloud-based systems.
  • Network and application vulnerability assessment, and security testing experience.
  • Good stakeholder management and Consultancy skills to deliver cyber security subject-matter expertise.

Benefits

  • Competitive salary
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • On-call allowance (Depending on role requirements)
  • 25 days annual leave (not including

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Apprentice Sales Advisor (Warrington Contact Centre, Warrington, United Kingdom)

Warrington, North West BT Group

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 Apprentice Sales Advisor (Warrington Contact Centre, Warrington, United Kingdom)

Where : EE Warrington

Full time : Permanent

Salary : £21,620 per year

Hourly rate:  £1.08

Start Date : 13th October 2025

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could a great fit for our Sales Apprenticeship at EE here at Warrington.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. 
 

You can come from any background you dont need Sales experience to join us, and all you need to join us is resilience and drive, be target driven along with energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us
 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

  • A great starting salary of £21,620 plus incentives throughout the year
    • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.  
    • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.  

    • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.  
    • li >Volunteering days, so you can give back to your local community.  
    • li >The smaller bits like; free tea and coffee, and even a concierge

    What Are You Waiting For?
     

    If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

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Specialist Solution Architect (Voice & Messaging) (New Bailey, Manchester, United Kingdom)

Manchester, North West BT Group

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 Specialist Solution Architect (Voice & Messaging) (New Bailey, Manchester, United Kingdom)

Security Clearance (SC) is required for this role—either currently held or with SC eligibility confirmed prior to the start date. 

Hybrid 3 days a week together out of our Manchester, Bristol or Leeds offices  (flexible 2 days remote wherever).

Why this job matters

At BT, our Solution Architects play a vital role in shaping the future of secure, connected communications. This role is central to delivering infrastructure designs that power voice and messaging services—ensuring our customers benefit from seamless, modern experiences.

As a Solution Architect Specialist , you’ll independently lead the design and delivery of technical solutions that are fit for purpose and aligned with business needs. You’ll translate customer requirements into scalable, secure architectures and guide them through BT’s governance and security sign-off processes.

This is a role for someone who thrives on both technical depth and strategic thinking—delivering solutions that make a real difference to customers and the wider industry.

What you’ll be doing

As a Solution Architect Specialist , you’ll play a key role in designing and delivering secure, scalable infrastructure solutions that support BT’s voice and messaging services. You’ll work across teams to ensure our solutions are technically sound, repeatable, and aligned with customer needs.

Your responsibilities will include:

  • Designing infrastructure for voice communication services (VoIP) and messaging platforms (e.g. SMS, with a view to evolving toward WhatsApp-style messaging)
  • Supporting future expansion into video calling capabilities
  • Contributing to federated login systems for government clients—enhancing security and reducing the need to store user credentials
  • Leading the delivery of robust, repeatable technical solutions that meet customer requirements and drive positive outcomes
  • Partnering with business and operational stakeholders to conduct technical discovery and align solutions with strategic goals
  • Producing clear, actionable recommendations, proposals, and scopes of work—identifying critical dependencies and risks
  • Creating innovative solution architectures that address complex challenges and meet agreed requirements

The skills you'll need

We’re looking for someone who combines strong technical expertise with a collaborative, customer-focused mindset. Ideally, you’ll bring experience in:

  • Designing and delivering solution architectures that meet both functional and non-functional requirements
  • Presenting solution options to customers and guiding them through governance and security processes
  • Infrastructure design for voice and messaging systems, including VoIP and SMS
  • Applying cybersecurity principles to solution design
  • Working directly with customers, particularly on large or complex accounts
  • Navigating regulatory frameworks such as NIST CSF, ISO 27002, and CIS Controls
  • Developing scalable, compliant solutions across cloud platforms
  • Integrating systems using APIs and web services
  • Gathering requirements and translating them into technical outcomes
  • Aligning solutions with product roadmaps and strategic objectives

It would be great if you also have:

  • Experience working with public sector or business clients
  • A background in consumer environments, such as identity and access management, where core architectural skills were applied

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

  • An annual bonus of up to 10% (company & personal performance dependent)
  • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
  • Life Assurance
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  • BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 25 days annual leave (not including

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Apprentice Customer Service Advisor (Warrington Contact Centre, Warrington, United Kingdom)

Warrington, North West BT Group

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Job Description

 Apprentice Customer Service Advisor (Warrington Contact Centre, Warrington, United Kingdom)

Where : EE Warrington

Full time : Permanent

Salary : £21,620 per year

Hourly rate:  £1.08

Start Date : 8th Sept 2025

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. 
 

You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us
 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

  • A great starting salary of £21,620 plus incentives throughout the year
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  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.  
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    Customer Support Coordinator - Manchester, M32 0UT

    Manchester, North West Taylor Wimpey

    Posted today

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    Job Description

    Customer Support Coordinator - Manchester, M32 0UT

    Make a Home at Taylor Wimpey

    At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

    With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

    Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

    Home to work that matters, and you can be a part of it.

    Job Summary

    The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint.


    The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.

    Primary Responsibilities

    Demonstrates role model customer behaviour

    • Acts as an inspiring role model across the team in the delivery of great customer service
    • Always demonstrates positive behaviour when discussing or interacting with customers
    • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
    • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way
    • Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone    

    Achievement of business objectives and priorities

    • Works independently to resolve issues, tasks and complaints within the required SLA timeframe
    • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress
    • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA
    • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person
    • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints
    • Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering

    Committed to continuous improvement

    • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance
    • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
    • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
    • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers

    Experience, Qualifications, Technical Requirements

    • Previous experience of working in a fast-paced Customer Service environment
    • Strong interpersonal and relationship building skills
    • Proven ability to work collaboratively
    • Proven ability to work independently, prioritise work and take initiative to find solutions to problems
    • Proven ability to remain calm, measured and resilient in challenging situations
    • Experience of working in the housebuilding industry

    What we offer at Taylor Wimpey

    At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.


    We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    


    We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.


    If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

    Inclusivity Statement

    As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

    Internal Applicants:

    Please inform your line manager if you wish to apply for this role.

    This advertiser has chosen not to accept applicants from your region.

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