Information Technology Support Analyst

Glasgow, Scotland Optical Express

Posted 21 days ago

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Job Title - IT Support Analyst


Location - Glasgow City Centre


Hours - 40 hrs per week


Optical Express is one of the World’s leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. A progressive organisation, we operate over 110 clinics. The group operates in the UK, Ireland, Croatia and Germany.


A fantastic opportunity has arisen to join Optical Express at a really exciting time, we are currently looking to recruit an experienced IT Support Analyst to based in our Head Office in the city Centre of Glasgow.


The role will involve supporting both the head office and operational areas of the business; as such an understanding of diverse infrastructures alongside the ability to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction are all fundamentals. The role requires visits to our sites throughout Scotland so a driving license will be essential.


Candidates will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.


Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required.


Responsibilities:

  • Responsible for the Installation, configuration, and maintenance of computer hardware, software, networks, mobile devices, and printers.
  • Taking end-to-end ownership of IT tickets, including communication and technical resolution.
  • Appreciation of Service Level Agreements (SLA’s).
  • Good experience with Active Directory - adding user accounts, troubleshooting, user network access permission, AD account administration etc.
  • Visiting company locations to provide on-site support and collaborating with team members during projects.
  • Responsible for managing mobile devices, configuration, and troubleshooting any issues.
  • Experience in troubleshooting MS Windows 10, 11 as well as Office 365.
  • Microsoft accreditations such as MCP and / or MCSE and ITIL would be advantageous.
  • The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
  • Creating and applying user groups, permissions and settings using NTFS and Windows Group Policy.
  • Tracking asset management by managing stock, issuing items and maintaining records.


What’s in it for you?

  • An industry leading salary
  • State of the art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
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Technology Oversight Analyst

Glasgow, Scotland Adam Appointments Ltd

Posted today

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Oversight Analyst – IT

Glasgow

Hybrid working, 2 days a week in the office


We’re partnering with a specialist financial services business headquartered in Glasgow to help them find an Oversight Analyst – IT. This is a key opportunity to join a values-driven company that places integrity, customer outcomes, and continuous improvement at the heart of everything it does.


The Opportunity

This newly created role will see you play a pivotal part in ensuring that the organisation's IT and Strategic Development departments maintain a robust oversight framework and adhere to all internal and regulatory requirements. Working closely with first and second line teams, you’ll be responsible for ensuring high standards are consistently upheld, controls are in place and tested, and areas for improvement are identified and acted upon.


What You’ll Be Doing

Developing and maintaining an effective oversight framework for all IT and Strategic Development activity, including digital and telephony channels.

Performing monthly control testing and providing feedback to senior stakeholders on oversight performance.

Supporting process reviews to ensure strong customer outcomes, in line with Consumer Duty, CONC, TCF, and GDPR.

Collaborating with Compliance and IT teams to enhance existing procedures and identify risks or poor outcomes.

Using management information and operational tools to tailor monitoring activity and strengthen governance.

Keeping current with sector developments, internal procedures, and regulatory scorecard updates.


What We’re Looking For

Solid experience in IT oversight, ideally within financial services.

Background in quality assurance, with strong working knowledge of CONC, TCF, and GDPR.

Understanding of IT governance frameworks such as COBIT, NIST, or ITIL.

Preferred certifications include CISA, CRISC or CISM.


If you like the sound of this and you're passionate about compliance, governance, and supporting effective IT operations, please get in touch!

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Recruitment Consultant - Technology

G1 1AB Glasgow, Scotland £30000 annum plus WhatJobs

Posted 4 days ago

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full-time
Our client, a highly regarded specialist recruitment firm in **Glasgow, Scotland, UK**, is seeking an ambitious and driven Recruitment Consultant to focus on the thriving technology sector. This is an excellent opportunity for an individual with a keen interest in technology, strong interpersonal skills, and a desire to build a successful career in recruitment. You will be responsible for managing the end-to-end recruitment process for technology roles, connecting talented professionals with exciting opportunities at leading companies.

As a Technology Recruitment Consultant, you will leverage your networking abilities to identify and attract top talent within the IT and software development fields. You will build strong relationships with both clients and candidates, understanding their needs and providing tailored recruitment solutions. Success in this role requires a proactive approach, excellent communication skills, and the ability to thrive in a fast-paced, target-driven environment.

Key Responsibilities:
  • Manage the full recruitment lifecycle for technology roles, including sourcing, screening, interviewing, and placing candidates.
  • Develop and maintain strong relationships with clients, understanding their hiring needs and providing expert advice.
  • Source candidates through various channels, including job boards, social media, networking, and headhunting.
  • Conduct thorough candidate interviews to assess skills, experience, and cultural fit.
  • Present shortlisted candidates to clients in a clear and concise manner.
  • Negotiate job offers and manage the candidate experience through to placement.
  • Stay up-to-date with industry trends, market knowledge, and competitor activities within the technology sector.
  • Meet and exceed agreed-upon recruitment targets and KPIs.
  • Contribute to the company's growth and reputation by delivering exceptional service.
  • Develop and nurture a professional network of technology professionals.

Qualifications:
  • Previous experience in recruitment or a sales-focused role, preferably within the technology sector.
  • A genuine interest in and understanding of the technology industry and its various roles.
  • Excellent communication, persuasion, and negotiation skills.
  • Strong networking and relationship-building abilities.
  • Resilience, determination, and a results-oriented mindset.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Proficiency in using recruitment software and online sourcing tools.
  • A proactive and self-motivated approach to work.
This is a chance to join a supportive and successful team, offering excellent training, career development, and uncapped earning potential. If you're passionate about technology and people, apply today!
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Talent Acquisition Specialist (Technology)

G1 1AA Glasgow, Scotland £45000 Annually WhatJobs

Posted 1 day ago

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full-time
Join a dynamic and rapidly growing recruitment consultancy in Glasgow, Scotland as a Talent Acquisition Specialist focusing on the technology sector. This hybrid role offers a fantastic opportunity to build and manage talent pipelines for a diverse range of clients, from innovative startups to established tech giants. You will be responsible for full-cycle recruitment, including sourcing candidates through various channels (LinkedIn, job boards, professional networks), screening resumes, conducting interviews, and managing the offer process. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in agency or in-house recruitment, with a strong emphasis on IT and technology roles. Exceptional communication, negotiation, and interpersonal skills are crucial for building rapport with both candidates and hiring managers. You should possess a deep understanding of the technology landscape and be adept at identifying top talent within niche areas such as software development, data science, cybersecurity, and cloud computing. Experience with Applicant Tracking Systems (ATS) and recruitment marketing strategies is a significant advantage. You will work collaboratively with a supportive team, contribute to employer branding initiatives, and play a vital role in helping our clients secure the best tech talent in the market. Our hybrid approach provides a blend of office-based collaboration and remote flexibility, ensuring a balanced and productive work environment. This is a challenging yet rewarding role for a motivated and results-oriented recruiter.
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Principal Project Manager - Technology

G1 1AD Glasgow, Scotland £80000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a pioneering technology firm, is seeking a highly accomplished Principal Project Manager to lead critical technology initiatives in Glasgow, Scotland, UK . This hybrid role combines the benefits of in-office collaboration with remote flexibility, allowing you to drive innovation within a dynamic environment.

As a Principal Project Manager, you will be responsible for the end-to-end management of complex technology projects, from strategic planning and conception through to successful deployment and closure. You will define project scope, objectives, and deliverables, ensuring alignment with business strategy. This role requires exceptional leadership to manage cross-functional teams, including software developers, engineers, and business analysts. You will meticulously manage project budgets, timelines, and resources, proactively identifying and mitigating risks and dependencies. Your ability to foster strong stakeholder relationships and communicate progress effectively across all levels of the organisation will be paramount.

Key responsibilities:
  • Lead the planning, execution, and delivery of large-scale technology projects.
  • Define project scope, goals, deliverables, and success criteria in collaboration with senior management.
  • Develop comprehensive project plans, including resource allocation, risk management, and quality assurance.
  • Manage project budgets, ensuring cost-effectiveness and adherence to financial controls.
  • Oversee the work of project teams, providing direction, motivation, and performance feedback.
  • Identify, assess, and manage project risks and issues proactively.
  • Communicate project status, updates, and key decisions to all stakeholders.
  • Manage change requests and ensure project scope remains aligned with business objectives.
  • Ensure adherence to project management best practices and company standards.
  • Conduct project reviews and post-implementation analyses to capture lessons learned.

The ideal candidate will hold a Master's degree in Computer Science, Engineering, or a related technical field, with a PMP or PRINCE2 Agile certification being essential. A minimum of 10 years of progressive experience in project management, with a significant focus on technology projects, is required. Proven experience in managing complex software development, system integration, or cloud migration projects is crucial. Strong understanding of Agile and Waterfall methodologies, excellent leadership, communication, and negotiation skills are mandatory. Experience in managing global or distributed teams is a plus.
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Principal Recruitment Consultant - Technology

G2 1DT Glasgow, Scotland WhatJobs

Posted 2 days ago

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full-time
Our client, a highly regarded recruitment consultancy specializing in the technology sector, is seeking an experienced Principal Recruitment Consultant to join their established team in Glasgow, Scotland, UK . This is a crucial role requiring a blend of strong recruitment expertise, business development acumen, and a deep understanding of the tech landscape. You will be responsible for managing key client relationships, driving new business opportunities, and leading recruitment efforts for high-profile tech roles.

Responsibilities:
  • Manage and grow a portfolio of key client accounts within the technology sector.
  • Develop and implement effective recruitment strategies to attract top talent.
  • Conduct comprehensive candidate sourcing, screening, and interviewing.
  • Build and maintain a strong network of technology professionals.
  • Negotiate offers and facilitate the hiring process for candidates.
  • Drive business development initiatives to expand the client base.
  • Mentor and coach junior members of the recruitment team.
  • Stay informed about industry trends and market intelligence within the tech recruitment space.
  • Achieve and exceed personal and team recruitment targets.
  • Represent the company at industry events and networking functions.

Qualifications:
  • Proven track record of success in recruitment, preferably within the technology sector.
  • Demonstrated experience in business development and client relationship management.
  • In-depth knowledge of the technology industry and its talent market.
  • Excellent sales, negotiation, and influencing skills.
  • Strong understanding of recruitment best practices and methodologies.
  • Ability to work effectively in a fast-paced, results-oriented environment.
  • Excellent communication and interpersonal skills.
  • Leadership potential and experience mentoring others.
  • A proactive and driven approach to achieving goals.

This is an excellent opportunity to take the next step in your recruitment career with a leading consultancy, contributing significantly to their continued success and growth.
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Field Sales Representative - Technology

G1 1AA Glasgow, Scotland £35000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client is seeking a highly motivated and results-oriented Field Sales Representative to join their fully remote sales team, focusing on the technology sector in Scotland. This role involves actively engaging with potential clients, understanding their technology needs, and presenting our client's innovative solutions. You will be responsible for generating new business opportunities, managing client relationships, conducting product demonstrations, and closing sales. The ideal candidate will possess exceptional communication and interpersonal skills, a strong understanding of technology products and services, and a proven track record in B2B sales. You will be adept at identifying customer pain points and offering tailored solutions. This is a fantastic opportunity to build a successful career in technology sales while enjoying the flexibility of a remote role. Responsibilities:
  • Prospect and identify potential clients within the assigned territory.
  • Build and maintain strong relationships with new and existing customers.
  • Conduct needs assessments and provide tailored technology solutions.
  • Deliver compelling product presentations and demonstrations.
  • Negotiate and close sales agreements.
  • Achieve and exceed sales targets and objectives.
  • Collaborate with the internal team to support customer success.
  • Stay informed about industry trends and competitive landscape.
  • Manage sales pipeline effectively using CRM tools.
  • Attend virtual networking events and industry conferences.
Qualifications:
  • Proven experience in a B2B sales role, preferably within the technology sector.
  • Demonstrated success in meeting and exceeding sales quotas.
  • Excellent communication, presentation, and negotiation skills.
  • Strong understanding of technology products and services.
  • Ability to build rapport and trust with clients remotely.
  • Proficiency with CRM software (e.g., Salesforce) and sales tools.
  • Self-motivated and able to work independently in a remote environment.
  • A passion for technology and sales.
  • Willingness to travel occasionally for client meetings as needed.
Join our client's energetic sales team in Glasgow and drive growth for cutting-edge technology solutions. This role offers a competitive salary, attractive commission structure, and the chance to excel in a remote-first culture.
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Principal Recruitment Consultant - Technology

G2 4QB Glasgow, Scotland £45000 annum + com WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a highly successful and award-winning recruitment consultancy, is looking for an experienced and motivated Principal Recruitment Consultant to specialize in the Technology sector. This fully remote position allows you to leverage your expertise and network from anywhere, focusing on building strong relationships with both clients and candidates in the fast-paced tech industry. The successful candidate will be responsible for the full recruitment lifecycle, from business development and client engagement to candidate sourcing, screening, and placement.

Key responsibilities include proactively identifying and securing new business opportunities within the technology market, understanding client needs, and developing tailored recruitment solutions. You will build and maintain a strong talent pipeline through effective networking, database management, and innovative sourcing strategies. Conducting thorough candidate interviews, assessing skills and cultural fit, and managing the offer and negotiation process are crucial. This role demands a proactive, target-driven individual with a deep understanding of the technology landscape, including software development, IT infrastructure, cybersecurity, and data science.

Essential qualifications include a minimum of 5 years of proven success in recruitment, with a significant focus on placing candidates within the technology sector. Demonstrable experience in business development and managing a profitable desk is required. Excellent communication, negotiation, and interpersonal skills are paramount. You should be a self-starter, highly organized, and possess a strong drive to achieve and exceed targets. A comprehensive understanding of current recruitment technologies and methodologies, including social media recruiting and applicant tracking systems (ATS), is essential. This is an outstanding opportunity for a seasoned recruitment professional to take ownership of their career, work with a leading consultancy, and enjoy the flexibility and autonomy of a fully remote role.
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Senior Curriculum Developer (Education Technology)

G1 1AA Glasgow, Scotland £58000 Annually WhatJobs

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full-time
Our client, a leading innovator in the EdTech sector, is seeking an experienced Senior Curriculum Developer to join their dedicated team. This role is based in **Glasgow, Scotland, UK**, and offers a fully remote working arrangement. The Senior Curriculum Developer will be responsible for designing, developing, and implementing engaging and effective learning programs and educational content across various platforms, with a focus on K-12 and higher education markets. You will lead the instructional design process, applying pedagogical principles and adult learning theories to create high-quality educational materials, including digital courses, interactive modules, and assessment tools. Key responsibilities include collaborating with subject matter experts (SMEs) to translate complex concepts into accessible and student-friendly content, managing curriculum projects from conception to delivery, and ensuring alignment with learning objectives and standards. The ideal candidate will possess a strong background in curriculum design, instructional technology, and educational pedagogy, coupled with excellent project management and communication skills. Experience with learning management systems (LMS) and e-learning authoring tools is essential. We are looking for a creative, detail-oriented professional with a passion for education and a proven ability to develop innovative learning solutions that enhance student outcomes. This is an exceptional opportunity to contribute to shaping the future of education through cutting-edge technology, working remotely within a collaborative and forward-thinking organisation. Your expertise will be crucial in developing impactful educational experiences.

Key Responsibilities:
  • Design and develop engaging educational curricula and learning materials.
  • Apply instructional design principles and adult learning theories.
  • Create digital content, interactive modules, and assessments.
  • Collaborate with subject matter experts and stakeholders.
  • Manage curriculum development projects from start to finish.
  • Ensure alignment with learning objectives and educational standards.
  • Utilize learning management systems (LMS) and e-learning authoring tools.
  • Evaluate the effectiveness of learning programs and implement improvements.
  • Stay current with trends in instructional design and educational technology.
Qualifications:
  • Master's degree in Education, Curriculum Design, Instructional Technology, or a related field.
  • Minimum of 6 years of experience in curriculum development or instructional design.
  • Proven experience in creating digital learning content for various educational levels.
  • Proficiency with LMS platforms (e.g., Moodle, Canvas) and authoring tools (e.g., Articulate Storyline, Adobe Captivate).
  • Strong understanding of pedagogical principles and learning theories.
  • Excellent project management and organizational skills.
  • Strong written and verbal communication abilities.
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Senior PR Manager - B2B Technology

G1 2AA Glasgow, Scotland £55000 Annually WhatJobs

Posted today

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full-time
Our client, a dynamic and fast-growing B2B technology firm, is looking for a strategic and results-driven Senior PR Manager to lead their public relations efforts from their Glasgow, Scotland, UK office. This role is perfect for a seasoned communications professional who excels at crafting compelling narratives, building strong media relationships, and driving brand awareness in the competitive technology landscape. You will be responsible for developing and executing comprehensive PR strategies that enhance the company's reputation and support its business objectives.

Key Responsibilities:
  • Develop and implement integrated public relations strategies to support company goals, product launches, and market expansion.
  • Cultivate and maintain strong relationships with key media contacts, industry analysts, and influencers.
  • Write and edit press releases, media pitches, case studies, speeches, and other communication materials.
  • Manage media inquiries and coordinate interviews for company spokespeople.
  • Oversee media monitoring and reporting, analyzing coverage and identifying opportunities.
  • Organize and manage press events, conferences, and media briefings.
  • Provide strategic counsel on communication issues and crisis management.
  • Collaborate with marketing, social media, and content teams to ensure consistent messaging across all channels.
  • Track and measure the effectiveness of PR campaigns against defined KPIs.
  • Manage external PR agencies and vendors as needed.

Required Qualifications:
  • Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
  • Minimum of 7 years of experience in public relations, preferably within the B2B technology sector.
  • Demonstrated success in developing and executing impactful PR campaigns.
  • Exceptional written and verbal communication skills, with a talent for storytelling.
  • Strong media relations experience and a rolodex of relevant contacts.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment.
  • Experience with media monitoring and analytics tools.
  • Proficiency in MS Office Suite and common PR software.
  • Strategic thinker with a creative approach to communications.
  • Ability to work collaboratively with cross-functional teams.

This is a fantastic opportunity to make a significant impact on a growing company, working within a supportive and innovative environment.
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