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Technology Support Team Leader
Posted 19 days ago
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Job Description
About the opportunity:
Are you an experienced IT professional with a passion for leadership and first-class customer support? We’re looking for a Technology Support Team Leader to play a key role in managing and mentoring our IT Helpdesk team, ensuring that our colleagues have secure, reliable, and efficient technology at their fingertips.
Key Responsibilities:
- Oversee the day-to-day running of the IT Helpdesk, ensuring service requests are prioritised and resolved effectively.
- Lead, support and mentor our IT Support Engineers.
- Provide exceptional customer service, ensuring colleagues across the business feel supported and empowered by IT.
- Manage disaster recovery, data security, and routine IT operations (backups, virus protection, system health checks).
- Collaborate with colleagues, managers, and directors to align IT services with business needs.
- Support budgeting, licensing renewals, and deliver IT projects that make a real impact.
- Travel to other sites will be required.
Experience:
- Proven experience in a similar role delivering 2nd line support and assisting with 3rd line tasks.
- Strong troubleshooting, organisation, and problem-solving skills
- Knowledge of Windows OS, Microsoft Office, O365, Azure, and telephone systems (Five9 & Mitel)
Desirable experience:
- Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.
- Experience collaborating with external/outsourced partners to deliver services.
- ISO 27001 certified
- ITIL qualification
- Azure Administration experience
Why Join Us?
We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you’ll be at the heart of keeping our business connected and secure.
We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.
Benefits:
- Competitive salary depending on skills and experience.
- Opportunity to work with a hybrid arrangement.
- 25 days annual leave plus bank holidays
- Holiday Buy scheme - option to buy up to 5 additional days per year.
- AXA Private healthcare
- Pension scheme
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