49 Tesco jobs in Reading

Job Posting End Date: October 21
**Who are we?**
We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.
**The role**
**What will you be doing?**
Position: Customer Service Advisor
Location: Basingstoke with hybrid working
**What will you bring?**
Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.
To ensure success in this role you will need to:
+ Be proactive, curious and a confident communicator
+ Have a willingness to learn
+ Speak to sales teams, brokers, clients, claimants, or medical providers
+ Have good attention to detail and work in a varied and fast-paced environment
+ Provide accurate policy, quote or renewal information
+ Work autonomously, as well as collaboratively in a team
+ Be able to use IT internal systems on a day-day basis with strong administration skills
The successful Customer Service Advisors can expect:
+ Full training
+ Generous Bonus
+ DC Pension scheme
+ Life, medical and income Insurance
+ Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
+ 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
+ Monday - Friday (no weekends)
+ Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.
From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.
#LI-AM1
#LI-hybrid
**Why join us?**
At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We've built a supportive, inclusive environment ( where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
Company:
Unum UK

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.
**How you create impact**
+ Provide operational support for specific customers and team members.
+ To liaise with all relevant parties throughout the shipment to organise the movement of goods
+ To deal with any issues that may arise during a shipment and ensure the client is updated
+ Work with the customs department and customer to ensure full compliance with HMRC regulations.
+ Work in accordance with specific customer SOPs
+ To process sales and purchase invoices
+ Working at all times to enable and develop a team culture
+ Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
+ When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
+ To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
+ Ensure that all compliance and related training is up to date.
**What we would like you to bring**
+ Some understanding or experience in logistics is preferable
+ Five GCSEs at grades 3 - 9 / A*-D (including Maths & English)
+ Excellent Customer Service skills
+ Ability to work to deadlines
+ Strong communication and interpersonal skills
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Our client, a rapidly growing e-commerce company, is seeking an experienced and empathetic Customer Service Manager to lead their dedicated support team in Reading, Berkshire, UK . This hybrid role offers the opportunity to manage operations from both the office and a remote setting, fostering a positive and efficient customer service environment. You will be responsible for overseeing all aspects of customer support, ensuring exceptional service delivery, and driving continuous improvement within the team. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and a passion for creating outstanding customer experiences. You will develop and implement customer service strategies, train and mentor support agents, and handle escalated customer issues. Responsibilities include:

• Leading, coaching, and motivating a team of customer service representatives to achieve service excellence.
• Developing and implementing customer service policies and procedures to ensure consistent and high-quality support.
• Monitoring customer service performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and identifying areas for improvement.
• Handling escalated customer complaints and resolving complex issues in a timely and professional manner.
• Training new customer service agents on products, services, and customer interaction best practices.
• Managing the customer service schedule and ensuring adequate coverage across all support channels.
• Collaborating with other departments (e.g., Sales, Product Development) to address customer feedback and improve overall customer satisfaction.
• Implementing and optimizing customer service tools and technologies (e.g., CRM, helpdesk software).
• Analyzing customer feedback and identifying trends to provide insights for product and service enhancements.
• Ensuring compliance with company standards and customer service best practices.

Qualifications:

• Proven experience as a Customer Service Manager or similar leadership role.
• Demonstrated ability to lead and develop a high-performing customer service team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer service software and CRM systems.
• Ability to analyze data and generate reports on customer service performance.
• Strong organizational and time management skills.
• A passion for delivering exceptional customer service and building customer loyalty.
• Flexibility to work effectively in a hybrid model.

This is a fantastic opportunity to make a significant impact on customer satisfaction and contribute to the success of a dynamic company.

Job Description

Customer Service Advisor – Entry Level (Graduate Role)

Location: Guildford – Fully Office Based

Employment Type: Full-Time, Permanent

Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.

Key Responsibilities:

• Deliver a high standard of customer service to a portfolio of retail and wholesale clients ·
• Accurately process sales orders and provide timely updates to customers·
• Manage and resolve claims , ensuring timely closure·
• Take ownership of key accounts , ensuring clear communication and service excellence·
• Analyse and report on claims data monthly to support KPI targets ·
• Track stock levels and prompt orders to prevent shortages

What We’re Looking For:

• A recent graduate with a BSc degree in any field ·
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational abilities
• Comfortable working with computer systems
• A proactive mindset with a willingness to learn and grow

Why Apply?

• Supportive team environment with full training provided
• Opportunity to develop core business and customer service skills
• Convenient Guildford location with excellent transport links
• Great long term progression opportunities

Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.

Key Words:

Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis.

Job Description

Customer Service Associate (Renewals) – IRIS Software Group

Location: Slough

Job Type: Full-time

Are you a natural people-person with a passion for helping customers? Do you enjoy solving problems, building relationships, and making a real impact in a business? If so, you could be a perfect fit for our Customer Service Associate (Renewals) role at IRIS Software Group !

We’re looking for someone friendly, proactive, and organised to join our vibrant team. In this role, you’ll support our existing customers through the renewal process, ensuring they stay happy, supported, and see continued value from our software.

What you'll be doing:

• Speaking with existing customers and guiding them through their renewal journey
• Building strong relationships to ensure a positive customer experience
• Identifying and resolving issues that may affect customer satisfaction or retention
• Working closely with our sales and support teams to deliver a joined-up customer service
• Keeping accurate records and updating our systems with renewal progress
• Spotting opportunities to add extra value to a customer’s account

What we're looking for:

• Previous experience in customer service, account management or renewals (ideally 1–2 years)
• A confident communicator – both over the phone and by email
• Someone who enjoys solving problems and keeping customers happy
• Strong attention to detail and good organizational skills
• A team player who thrives in a fast-paced environment
• Experience working in software/SaaS is a bonus, but not essential

Why join IRIS?

At IRIS, we don’t just build software – we build futures. You’ll be part of a supportive, inclusive team that’s passionate about helping businesses succeed.

Ready to take the next step in your customer service career – with a commercial twist? Apply now and let’s chat!

#CustomerServiceJobs #RenewalsRole #HiringNow #IRISSoftware #SloughJobs #SaaSJobs #PeopleFirst

Job Description

About Us:

Founded on the grounds of innovation – iXceed Solutions , is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more.

Website :

LinkedIn URL : -solutions

Position: Customer Service Executive/Front Office Executive

Location: London, slough , UK

Mode of Work: Fully Onsite Role 5 days in a week

Contract Type: Permanent role

Why my job matters

• You will be interacting with our personal and business customers over the phone and via live chat. You will be the ‘voice’ of Bank aiming to Surprise & Delight our customers by being an expert in our processes, systems and digital channels. You will deliver AMAZEING customer service and create FANS for life through your
• ‘Attention to Detail’ by offering a consistent first contact resolution approach. As an Customer Service Executive/Front Office Executive you will understand and demonstrate our Culture, Values and Behaviours within AMAZE Direct and across Bank as an organization.

What I need to do – my accountabilities .

• Solve problems and delight customers, you will ask lots of open questions to understand customer’s needs, then act efficiently to provide a first call resolution and fair outcomes.
• You deliver AMAZEING customer experience utilizing our call and chat framework and quality assurance standard to guide you, you act with good faith for our customers to achieve their financial goals.
• You get a kick out of solving problems and serving customers. You will serve a wide range of customer queries, many of your customer queries will be complex in nature. Once you complete business training you will be handling business queries such as bulk/batch payment troubleshooting, token support as well as international payments at both retail and business level. From the beginning of you journey you will handle complex call and chat types such as customer complaints or supporting our vulnerable customers.
• Using your in depth knowledge of our products and processes, coupled with you resilience, tenacity and professionalism to find solutions for our FANs.
• Perform at a high level every day to deliver the key performance indicators for the role; average handling time, schedule adherence, errors and customer satisfaction.
• Attending to every detail on calls and live chat is essential, operating in a regulated environment, serving both simple and complex enquiries, aiding vulnerable customers and making things right when they sometimes go wrong.
• You are able to clearly articulate information being provided to customers via live chat by using simple and clear language to provide an efficient and high level of customer experience
• You demonstrate the ability to maintain high levels of attention to detail and proactively correct and double check any potential spelling and grammatical errors when responding to customer via live chat
• Ability to maintain high levels of attention to detail when multi-tasking as you could be servicing multiple customers via the live chat platform at any given time
• You will adopt a future issue prevention mindset by looking ahead to understand what else the customer might need as part of a future or follow up request when servicing them and educate the customer on how they can selfserve their query and set the customer up to win long term
• How to operate professionally always, whether under pressure at busy times or when solving complex, time pressured customer issues for our personal and business FANs.
• To be passionate about your personal growth and development, taking accountability for your own success and progression. • Passion to learn & understand Bank products, processes, risk & compliance. Fully embedding your knowledge so our FANs are protected against fraud and any other security risks is paramount.
• Think like a risk manager at all times, ensuring your actions keep you, our customers and Bank safe.
• Any other duties as required that reasonably fall within the role.

I have got these skills, knowledge and qualifications (Minimum requirement to do the job)

Skills

• Be resilient and tenacious in your job role, particularly during busy times to surprise & delight our FANs whether it’s the first or last call of the day.
• How to manage customer complaints effectively and with empathy, taking ownership for making things right for our FANs. Its two to say no at Bank to ensure we make the fairest decision. • You need to be efficient and confident with your computer ability, you could be navigating up to 6 systems at any given time.
• How to adapt and be comfortable operating in a high speed, fast paced environment where change and revolution is the norm.
• Know when to ask for help, we encourage colleagues to ‘Bump It Up’ to a Manager to ensure we deliver fair outcomes for our FANs every time. • Excellent communication skills, both written and verbal. If you are talking to our customer via Live Chat, it’s absolutely crucial that you are able to articulate yourself in a manner that is clear and appropriate for customers.

Knowledge

• Previous Contact Centre experience is desirable however not essential
• Exposure to financial services is highly desirable however not essential
• Experience in Customer service is essential to support deliver AMAZEING customer experience

Essential role-specific qualifications

• You should have our minimum entry level qualifications and you might also have some additional qualifications or certifications from further studies but we are not looking for anything specific, we just want you to be

AMAZEING!

• Managing myself: This means you will be accountable for achieving / exceeding your key performance indicators consistently, your timekeeping and attendance. You will be a part of a team and as a result will need to be a team player. You are the voice of Bank so you will role model our behaviours at all times.

Career Step Definition

Career Step Definition

Knowledge

• Administers processes and systems and contributes to team activity.

Problem Solving

• Problems are defined and may sometimes need investigating.

Stakeholders

• Communicates with team and customers to ensure that their needs are met.

Planning

• Plans own daily activity and gets involved with team activity with the help of their team leader.

Responsibility & Risk

• Works closely with their team leader to own and deliver pre-defined objectives or service levels.
• Understands that there are consequences of not following processes

Job Description

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

About the opportunity:

We are the internal recruitment partner for our client, a well-established independent banking and financial services group.

We’re looking for someone who thrives on helping people, enjoys problem-solving, and wants to be part of a growing financial services business that’s doing things differently.

As a Customer Service Advisor , you’ll be on the frontline – answering calls, emails and live chat queries, making sure every customer gets the support they need. This isn’t a script-reading role. You’ll be trusted to listen, understand, and deliver outcomes that actually make a difference.

What you’ll be doing:

• Handling customer queries via phone, email and in-app messaging systems in a friendly, professional way
• Logging and tracking customer interactions, making sure nothing slips through the cracks
• Spotting when something doesn’t look right and escalating where needed
• Supporting vulnerable customers with care and empathy
• Sharing feedback to help us improve – we want your ideas
• Building knowledge of our products so you can give customers the right answers

What we’re looking for:

• Previous customer service experience (ideally in financial services or regulated environments, but not essential)
• A great communicator – both written and verbal
• Calm under pressure, resilient, and able to adapt to change quickly
• Someone who cares about doing the right thing for customers, not just ticking boxes
• Strong at complaints handling and problem solving
• Team player who’s also happy to take initiative when needed

In return we are offering:

• A competitive salary dependent on skills, knowledge and experience.
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Death in service x4 annual salary.
• Various wellbeing and social events throughout the year.

Interested? Then APPLY now for immediate consideration.