22 Tourism jobs in Cromer

• Manage and optimize online booking systems and platforms.
• Oversee digital guest services and support operations.
• Develop and implement strategies for online customer engagement.
• Monitor and analyze online reviews and guest feedback.
• Identify and implement service improvements across digital channels.
• Coordinate with remote customer support and operational teams.
• Ensure compliance with online service standards and regulations.
• Develop and refine operational protocols for digital platforms.
• Analyze operational data to identify trends and areas for enhancement.
• Collaborate with marketing teams on digital operational initiatives.

• Bachelor's degree in Hospitality, Tourism, Business, or related field.
• Proven experience in hospitality or tourism operations.
• Demonstrable experience in online operations management.
• Proficiency with booking engines, CRM, and analytics tools.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and manage remote teams effectively.
• Understanding of digital marketing principles related to operations.
• Experience in customer service management.

If you enjoy being in an office and like meeting people, this is the role for you. You'll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office. We would like you to: - Be available to volunteer on a regular basis. - Be able to commit to a shift on a Wednesday or Thursday - 10am-1pm. - Be able to commit to volunteering for a minimum of 12 months. - Have confident phone use, good customer service skills, and good IT skills. Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area. If you have any questions before applying, please contact us at

Why we want you: We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.

• Tasks: Giving a warm welcome to customers visiting or phoning us.

Helping people wanting to hire a wheelchair or other equipment.

Using a computer-based stock control system.

Showing people how to use equipment.

Taking payments / donations

• Skills: Physically able to safely lift or move wheelchairs and other mobility equipment

Some customer service experience is desirable.

Enjoy meeting people and good people skills.

Able to work independently and in a team.

Good IT skills.

Able to commit to a regular shift on a weekly basis.

• Benefits: Meet new people and be part of a dynamic and inclusive team.

A great opportunity to use your existing skills or gain new ones.

An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a positive difference to people's lives.

All training and induction for the role.

Reasonable pre-agreed travel expenses for the role including for attending training.

We are pleased to share an opportunity for someone to join the team, as a Customer Service Advisor

Location: Burnet Road, Norwich

Key Responsibilities:

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway

Please follow the link below to see the attached Job Description for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

Job Types: Full-time, Permanent

Pay: £26,732.16 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Process orders, forms, applications, and requests.
• Identify and escalate priority issues to the appropriate department.
• Investigate and resolve customer complaints.
• Maintain customer records by updating account information.
• Completing call logs and reports.
• Gathering customer feedback to improve service.
• Adhering to company policies and procedures.
• Collaborating with team members to achieve departmental goals.

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and basic software.
• A positive attitude and a commitment to customer satisfaction.
• Ability to work effectively both independently and as part of a team in a hybrid model.
• Familiarity with common CRM software is a plus.

• Lead, train, and motivate a team of customer service representatives.
• Monitor team performance and provide regular feedback and coaching.
• Handle complex customer inquiries and escalated issues.
• Ensure adherence to customer service standards and KPIs.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with other departments to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and team performance.
• Contribute to the continuous improvement of customer service processes.
• Manage team schedules and ensure adequate coverage.
• Foster a positive and productive team culture.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team leadership capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and guide a team.
• Experience with customer relationship management (CRM) software.
• Good organizational and time-management skills.
• Ability to work effectively in a hybrid work environment.
• Familiarity with performance metrics and reporting.
• A proactive and results-oriented approach.
• High school diploma or equivalent; further education or certifications are a plus.

• Supervise and guide a team of customer service representatives, providing training, coaching, and performance management.
• Handle escalated customer inquiries and complaints, resolving issues efficiently and effectively to ensure customer satisfaction.
• Develop and implement customer service policies and procedures to enhance service quality and efficiency.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identify trends in customer feedback and issues, recommending improvements to products, services, and support processes.
• Ensure the team adheres to service level agreements (SLAs) and maintains high standards of professionalism.
• Collaborate with other departments to address customer concerns and improve the overall customer experience.
• Contribute to the development and delivery of training programs for new and existing customer service staff.
• Maintain accurate records of customer interactions and transactions.
• Act as a point of escalation for complex customer issues.

• Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
• Excellent understanding of customer service principles and practices.
• Strong leadership, coaching, and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong organisational skills and the ability to manage multiple priorities.
• Familiarity with hybrid work environments and the ability to balance remote and in-office responsibilities.
• Experience within a similar industry sector is a plus.
• A proactive approach to identifying and implementing service improvements.

• Handle a high volume of customer inquiries via phone, email, and chat, providing accurate and timely responses.
• Investigate and resolve complex customer issues, complaints, and escalations efficiently and effectively.
• Provide guidance and support to junior customer service representatives, acting as a team lead.
• Identify recurring customer issues and propose solutions to improve service delivery and product offerings.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Ensure customer satisfaction by going the extra mile to resolve issues and build rapport.
• Contribute to the development and refinement of customer service policies and procedures.
• Assist in training new customer service staff on best practices and company standards.
• Gather customer feedback and share insights with relevant departments to drive improvements.
• Stay updated on product knowledge and company policies to provide informed assistance.
• Handle administrative tasks related to customer service as required.

• Proven experience (3+ years) in a customer service role, with at least 1 year in a senior or supervisory capacity.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and customer service platforms.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-centric approach.
• Experience in mentoring or training team members is highly desirable.
• Good understanding of common IT support and customer service principles.
• Must be eligible to work in the UK.
• Reliability and a strong work ethic are essential.