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Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Our well established Fife based client, are looking for a Customer Service Administrator to join their team .

Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast -paced environment. Duties will include:

• Dealing with calls over the telephone
• Taking and processing orders
• Liaise with the Finance team to resolve credit queries
• Coordinating and liaising with other departments to meet deadlines
• Contact customers frequently offering help and support and build relationships
• All administration as required

To be suitable for this challenging and rewarding role you must have the following key skills and experience:

• Proven customer service experience in an office related environment
• Ideally experience working in the manufacturing industry
• Excellent IT skills including MS office and advanced Excel
• Excellent oral and written communication skills
• Strong organisational and planning skills
• Ability to work to tight deadlines
• Self-motivated and flexible

You will receive a competitive salary + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid2 days a week once training is completed.

Please send CV and applicaiton for consideration ASAP.

INDPERM

Our well established Fife based client, are looking for a Customer Service Administrator to join their team .

Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast -paced environment. Duties will include:

• Dealing with calls over the telephone
• Taking and processing orders
• Liaise with the Finance team to resolve credit queries
• Coordinating and liaising with other departments to meet deadlines
• Contact customers frequently offering help and support and build relationships
• All administration as required

To be suitable for this challenging and rewarding role you must have the following key skills and experience:

• Proven customer service experience in an office related environment
• Ideally experience working in the manufacturing industry
• Excellent IT skills including MS office and advanced Excel
• Excellent oral and written communication skills
• Strong organisational and planning skills
• Ability to work to tight deadlines
• Self-motivated and flexible

You will receive a competitive salary o + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid2 days a week once training is completed.

Please send CV and applicaiton for consideration ASAP.

INDPERM

Our well established Glenrothes based client, are looking for a Customer Service Administrator to join their team .

Reporting into the Customer service Manager you will provide an excellent service to clients/customers in a fast -paced environment. Duties will include:

• Dealing with calls over the telephone
• Taking orders and liaising with other departments to meet deadlines
• All administration as required

To be suitable for this challenging and rewarding role you must have the following key skills and experience:

• Proven customer service experience in an office related environment
• Ideally experience working in the manufacturing industry
• Excellent IT skills including MS office
• Strong communication skills
• Ability to work to tight deadlines

You will receive a competitive salary of up to27600 + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid 2 days a week at home once training is completed.

Please send CV and applicaiton for consideration ASAP.

INDPERM

Customer Service Representative – salary £25,100 – £28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role, you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process, gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progression cheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts 

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave 

• Flexible benefits to suit you, including sustainability options such as cycle to work 

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to 

Customer Service Representative – salary £25,100 – £28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role, you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process, gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progression cheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts 

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave 

• Flexible benefits to suit you, including sustainability options such as cycle to work 

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to 

Our established Kirkcaldy based client, require an Inside Sales Adviser to join their Sales and Customer Service team.

Reporting into the Inside Sales Manager, your role will be to show a high level of selling competency and organisational skills working within a team environment providing a professional sales experience to prospects and customers. You will ensure the best possible representation of the company, its services, and values at all times.
Your key duties will include:

• Being responsible for completing bronze quote follow ups, below 2000 in revenue.
• Adapt customer quotations if required, ensuring profitability is maximised by up-selling and cross-selling, with a keen focus on product mix.
• Being accountable for sales activity.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
• Ensure all quotations are followed up in a timely manner to maximise sales opportunity.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Keeping the data on the CRM accurate, updating number of machines and customer categories.

To be suitable for this busy and challenging role you will have the following key skills and experience:

• Dynamic, motivated and hungry for sales success
• Proven sales experience - either telephone based or field based
• Track record of over-achieving targets
• Strong phone selling skills and active listening
• Ability to upsell and cross sell relevant items to increase margin
• Familiarity with CRM systems and practices
• Building effective working relationships with internal and external customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to influence
• Strong attention to detail
• Skilled in negotiation

In return you will receive basic salary of up to 35,000pa plus bonuses (OTE 40k) + excellent benefits package. This hours for the role are Monday to Friday and fully office based.

Please send CV ASAP for consideration.

INDPERM

• Conceptualize, design, and execute high-end luxury events from start to finish.
• Conduct detailed client consultations to understand needs, preferences, and objectives.
• Develop creative event concepts and themes that align with luxury standards.
• Manage event budgets meticulously, ensuring profitability and value for clients.
• Source and negotiate contracts with premium vendors, including venues, caterers, florists, entertainment, and AV suppliers.
• Oversee all logistical aspects of event planning, including scheduling, transportation, and accommodation.
• Develop detailed event timelines and production schedules.
• Coordinate and manage on-site event execution (when necessary, with potential for remote oversight).
• Build and maintain strong relationships with key luxury hotels, venues, and service providers.
• Ensure impeccable attention to detail in all aspects of event design and delivery.
• Handle crisis management and problem-solving effectively during events.
• Prepare proposals, presentations, and final reports for clients.
• Stay updated on luxury travel trends, event design innovations, and supplier offerings.
• Manage guest lists, RSVPs, and attendee communications.
• Deliver exceptional client service, exceeding expectations at every touchpoint.

• Proven experience in luxury event planning, preferably within the tourism or hospitality sector.
• Demonstrable portfolio of successfully executed high-end events.
• Exceptional organizational, project management, and multitasking skills.
• Strong negotiation and vendor management abilities.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in event management software and MS Office Suite.
• A refined aesthetic sense and keen eye for detail.
• Ability to work independently and collaboratively in a fully remote setting.
• Deep understanding of the luxury market and client expectations.
• Flexibility to travel occasionally as required for site visits or event oversight.
• Knowledge of **Edinburgh** and its luxury hospitality offerings is a plus.