14 Tourism jobs in Northern Ireland
Senior Event Operations Manager (Tourism)
Posted 13 days ago
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Job Description
Responsibilities:
- Plan, coordinate, and execute a wide range of events, including conferences, corporate functions, festivals, and private functions, from conception to completion.
- Manage all operational aspects of events, including venue logistics, staffing, catering, AV, security, and transportation.
- Develop detailed event budgets and manage expenditures to ensure profitability and financial targets are met.
- Source, negotiate with, and manage relationships with external vendors and suppliers.
- Lead and motivate event staff and volunteers, ensuring clear communication of roles and responsibilities.
- Develop and implement event safety plans and ensure compliance with all relevant health and safety regulations.
- Conduct post-event evaluations to gather feedback and identify areas for improvement.
- Create comprehensive event schedules and timelines, ensuring all deadlines are met.
- Liaise effectively with clients, stakeholders, and internal departments to ensure seamless event delivery.
- Manage risk assessments and contingency planning for all events.
- Stay abreast of industry trends and best practices in event management and hospitality.
- Oversee the setup and breakdown of event venues, ensuring all requirements are met.
- Troubleshoot and resolve any issues that arise before, during, or after an event.
- A degree in Hospitality Management, Tourism, Event Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in event management, with a proven track record of successfully managing large-scale events.
- Strong understanding of event logistics, production, and operational planning.
- Excellent financial acumen with experience in budget management and cost control.
- Demonstrated leadership and team management skills.
- Proficiency in event management software and project management tools.
- Exceptional negotiation, communication, and interpersonal skills.
- Ability to remain calm and effective under pressure.
- Strong problem-solving abilities and attention to detail.
- Knowledge of the local hospitality and tourism landscape in Northern Ireland is an advantage.
- Flexibility to work evenings and weekends as required by event schedules.
Senior Event Manager - Hospitality & Tourism
Posted 24 days ago
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Job Description
Key Responsibilities:
- Developing innovative event concepts and proposals aligned with client objectives and brand standards.
- Managing all aspects of event planning, including venue sourcing, budget management, vendor negotiation, and logistics coordination.
- Creating detailed event timelines and ensuring all deadlines are met.
- Overseeing the production and execution of events, including on-site management (or remote coordination of on-site teams).
- Building and maintaining strong relationships with clients, suppliers, venues, and other stakeholders.
- Conducting post-event evaluations, analysing performance against objectives, and preparing comprehensive reports.
- Staying abreast of the latest trends in event management, hospitality, and tourism.
- Managing crisis situations and implementing contingency plans effectively.
- Coordinating marketing and promotional activities for events.
- Leading and mentoring junior event staff and freelance teams.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field. A minimum of 7 years of progressive experience in event management, with a significant focus on the hospitality and tourism sectors, is essential. Demonstrable experience in managing a variety of event types and scales, from virtual to large in-person gatherings, is required. Exceptional organizational, project management, and negotiation skills are paramount. Strong financial acumen and experience managing significant event budgets are a must. Excellent communication, interpersonal, and problem-solving skills are crucial for this remote-first role. Proficiency with event management software and virtual event platforms is highly desirable. Join us and shape unforgettable experiences for our client's audiences.
Customer Service
Posted today
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Job Description
BT Customer Service Advisor
Location: 5 Lanyon Place, Belfast, BT1 3BT
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5
Shift Pattern Options:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 24/11/2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role
3.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Executive
Posted today
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Job Description
Customer Service Executive
Location: Craigavon- 5 days onsite
Reports To: Customer Service Manager
Contract Type: Permanent
Role Purpose
To provide analytical support, strategic direction, and effective communication across multiple categories for Pilgrims Europe. This role ensures alignment between internal teams and customer stakeholders, driving supply chain excellence and delivering best-in-clas.
ZIPC1_UKTJ
Remote Customer Service Specialist
Posted 6 days ago
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Job Description
Lead Customer Service Representative
Posted 14 days ago
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Job Description
As the Lead Customer Service Representative, you will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that all customer inquiries and issues are handled efficiently, professionally, and to the highest standard. You will play a crucial role in driving customer satisfaction and loyalty by leading by example and implementing best practices in customer interaction.
Key responsibilities include coaching, training, and motivating the customer service team to achieve performance targets. You will handle escalated customer complaints and complex inquiries, providing effective and timely solutions. Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be essential. You will also contribute to the development and refinement of customer service policies and procedures, identifying areas for improvement and implementing solutions. Collaboration with other departments, including sales and logistics, will be necessary to ensure a seamless customer experience.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or lead capacity. Previous experience in e-commerce or a related industry is highly advantageous. Exceptional communication, interpersonal, and problem-solving skills are required. You must be adept at managing challenging customer situations and possess a calm, patient, and empathetic demeanor. Experience with CRM software and helpdesk ticketing systems is essential. The ability to work independently, manage multiple priorities, and lead a remote team effectively is critical. A strong understanding of customer service best practices and a commitment to delivering outstanding customer experiences are paramount.
This is an excellent opportunity for a customer-focused individual to take on a leadership role within a dynamic company, shaping the customer experience and driving team success from a fully remote setup.
Sales and Customer Service Advisor
Posted today
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Job Description
Galgorm Group
As Ireland's premier independent supplier to the Hospitality Catering, Hygiene & Healthcare Trade, we are committed to growing all aspects of our business.
In order to improve and strengthen the level of support to our extensive customer base we invite applications to the following:
Sales and Customer Service Advisor
We are seeking to recruit a new member to our Internal Sales Team to work closely with our Field Sales Representatives and internal sales department, with the objective of improving the service we provide to our extensive customer base.
We are looking for a highly motivated and talented individual with loads of enthusiasm, excellent communication skills.
If you are someone who is good with people, would like to grow with us and who has the ambition and drive to further their career in a very dynamic company, we would like to hear from you.
While previous experience in a sales environment would be a distinct advantage it is not essential as training will be provided on all aspects of the role including IT and product knowledge.
The successful applicant will have achieved good educational qualifications and have basic IT knowledge.
Duties to include, but not limited to-
- Dealing with incoming customer orders and queries
- Taking part in marketing and sales initiatives.
- Processing orders including online orders
- Responding to email queries both internal and external
- General admin/sales tasks as required.
- Liaising with warehouse and logistics teams to fulfil orders
- Liaising with other departments including Purchasing and Accounts, all with the objective of providing a reliable and efficient service to our customers
Full-time, permanent position. Monday to Friday.
Office based with free parking on site.
Monthly bonus subject to training / contribution
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Why do you feel you would be suitable for this position?
Experience:
- customer service: 1 year (preferred)
- sales: 1 year (preferred)
Work Location: In person
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Customer Service Manager - Technical Support
Posted 14 days ago
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Job Description
Responsibilities:
- Manage and lead a team of technical support specialists, providing coaching, training, and performance management.
- Oversee the daily operations of the customer service department, ensuring efficient ticket management and timely issue resolution.
- Develop and implement customer service policies, procedures, and standards to enhance service quality.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement.
- Act as an escalation point for complex technical issues, providing advanced troubleshooting and support.
- Collaborate with product development and engineering teams to address customer feedback and identify product improvements.
- Ensure comprehensive and up-to-date documentation of support processes and solutions.
- Foster a customer-centric culture within the support team, promoting empathy and professionalism.
- Manage staffing levels, scheduling, and resource allocation to meet service demands.
- Identify training needs for the support team and develop relevant training programs.
- Stay abreast of product updates, industry trends, and best practices in technical support.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a management or team lead role.
- Proven experience managing remote teams.
- Strong understanding of technical troubleshooting methodologies and customer support best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with customer relationship management (CRM) and helpdesk software (e.g., Zendesk, ServiceNow).
- Ability to analyse data and generate reports on customer service performance.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A passion for technology and delivering outstanding customer experiences.
Senior Customer Service Team Lead
Posted 21 days ago
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Job Description
Key Responsibilities:
- Lead, train, motivate, and manage a team of customer service representatives to achieve high performance standards.
- Monitor and analyze team performance using key metrics (e.g., response times, resolution rates, customer satisfaction scores).
- Develop and implement strategies to improve customer service processes and overall customer experience.
- Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Conduct regular one-on-one meetings, coaching sessions, and performance reviews with team members.
- Ensure adherence to company policies, procedures, and service level agreements.
- Collaborate with other departments to address customer feedback and identify areas for improvement.
- Contribute to the development and delivery of customer service training programs.
- Maintain a thorough understanding of the company's products and services.
- Foster a positive and supportive team environment that encourages collaboration and professional growth.
Qualifications:
- Proven experience (minimum 4 years) in a customer service role, with at least 2 years in a team leadership or supervisory capacity.
- Demonstrated ability to lead, coach, and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer relationship management (CRM) software and ticketing systems.
- Ability to analyze performance data and implement data-driven improvements.
- Proficiency in Microsoft Office Suite.
- Strong organizational skills and the ability to manage multiple priorities.
- Adaptability and willingness to work effectively in a hybrid environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
Remote Customer Service Team Lead
Posted 24 days ago
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