Senior Event Operations Manager (Tourism)

BT7 1FW Belfast, Northern Ireland £48000 Annually WhatJobs

Posted 13 days ago

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full-time
Our client, a prominent player in the hospitality and tourism sector, is seeking a highly organized and experienced Senior Event Operations Manager to oversee the smooth execution of various events and activities in **Belfast, Northern Ireland, UK**. This role demands exceptional logistical planning, stakeholder management, and a proactive approach to ensuring outstanding guest experiences.

Responsibilities:
  • Plan, coordinate, and execute a wide range of events, including conferences, corporate functions, festivals, and private functions, from conception to completion.
  • Manage all operational aspects of events, including venue logistics, staffing, catering, AV, security, and transportation.
  • Develop detailed event budgets and manage expenditures to ensure profitability and financial targets are met.
  • Source, negotiate with, and manage relationships with external vendors and suppliers.
  • Lead and motivate event staff and volunteers, ensuring clear communication of roles and responsibilities.
  • Develop and implement event safety plans and ensure compliance with all relevant health and safety regulations.
  • Conduct post-event evaluations to gather feedback and identify areas for improvement.
  • Create comprehensive event schedules and timelines, ensuring all deadlines are met.
  • Liaise effectively with clients, stakeholders, and internal departments to ensure seamless event delivery.
  • Manage risk assessments and contingency planning for all events.
  • Stay abreast of industry trends and best practices in event management and hospitality.
  • Oversee the setup and breakdown of event venues, ensuring all requirements are met.
  • Troubleshoot and resolve any issues that arise before, during, or after an event.
Qualifications:
  • A degree in Hospitality Management, Tourism, Event Management, Business Administration, or a related field.
  • Minimum of 6 years of progressive experience in event management, with a proven track record of successfully managing large-scale events.
  • Strong understanding of event logistics, production, and operational planning.
  • Excellent financial acumen with experience in budget management and cost control.
  • Demonstrated leadership and team management skills.
  • Proficiency in event management software and project management tools.
  • Exceptional negotiation, communication, and interpersonal skills.
  • Ability to remain calm and effective under pressure.
  • Strong problem-solving abilities and attention to detail.
  • Knowledge of the local hospitality and tourism landscape in Northern Ireland is an advantage.
  • Flexibility to work evenings and weekends as required by event schedules.
This is an exciting opportunity for a dedicated professional to contribute to the vibrant events scene in **Belfast, Northern Ireland, UK**. The role requires a full-time commitment and offers a chance to shape memorable experiences for guests.
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Senior Event Manager - Hospitality & Tourism

BT1 1AA Belfast, Northern Ireland £55000 Annually WhatJobs

Posted 24 days ago

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full-time
Our client is seeking an exceptional Senior Event Manager to spearhead their event strategy and execution on a fully remote basis. This role is ideal for a creative, organised, and experienced professional passionate about the hospitality and tourism sector. You will be responsible for conceptualizing, planning, and delivering high-impact events, from intimate corporate gatherings to large-scale festivals, ensuring seamless execution and outstanding guest experiences. Leveraging digital tools and strong communication, you will manage all event facets from inception to post-event analysis, supporting operations related to **Belfast, Northern Ireland, UK**.

Key Responsibilities:
  • Developing innovative event concepts and proposals aligned with client objectives and brand standards.
  • Managing all aspects of event planning, including venue sourcing, budget management, vendor negotiation, and logistics coordination.
  • Creating detailed event timelines and ensuring all deadlines are met.
  • Overseeing the production and execution of events, including on-site management (or remote coordination of on-site teams).
  • Building and maintaining strong relationships with clients, suppliers, venues, and other stakeholders.
  • Conducting post-event evaluations, analysing performance against objectives, and preparing comprehensive reports.
  • Staying abreast of the latest trends in event management, hospitality, and tourism.
  • Managing crisis situations and implementing contingency plans effectively.
  • Coordinating marketing and promotional activities for events.
  • Leading and mentoring junior event staff and freelance teams.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field. A minimum of 7 years of progressive experience in event management, with a significant focus on the hospitality and tourism sectors, is essential. Demonstrable experience in managing a variety of event types and scales, from virtual to large in-person gatherings, is required. Exceptional organizational, project management, and negotiation skills are paramount. Strong financial acumen and experience managing significant event budgets are a must. Excellent communication, interpersonal, and problem-solving skills are crucial for this remote-first role. Proficiency with event management software and virtual event platforms is highly desirable. Join us and shape unforgettable experiences for our client's audiences.
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Customer Service

BT1 3BT Belfast, Northern Ireland £13 - £31 hour Blue Arrow

Posted today

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BT Customer Service Advisor

Location: 5 Lanyon Place, Belfast, BT1 3BT

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 24/11/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Customer Service Executive

Portadown, Northern Ireland Pilgrims Europe

Posted today

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Job Description

Customer Service Executive
Location: Craigavon- 5 days onsite
Reports To: Customer Service Manager
Contract Type: Permanent

Role Purpose

To provide analytical support, strategic direction, and effective communication across multiple categories for Pilgrims Europe. This role ensures alignment between internal teams and customer stakeholders, driving supply chain excellence and delivering best-in-clas.


ZIPC1_UKTJ

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Remote Customer Service Specialist

BT1 1AA Belfast, Northern Ireland £24000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client is seeking a dedicated and empathetic Remote Customer Service Specialist to join their fully remote team. This role is based from the comfort of your own home, providing essential support to customers across the UK. You will be the first point of contact for customer inquiries, offering solutions and guidance via phone, email, and live chat. A primary responsibility is to resolve customer issues efficiently and effectively, ensuring a positive and satisfactory experience. You will need to possess excellent communication skills, with the ability to articulate complex information clearly and concisely. A strong understanding of customer service principles and a genuine desire to help others are paramount. You will be adept at de-escalating challenging situations and maintaining a professional and friendly demeanour at all times. This role requires exceptional listening skills and the ability to empathise with customer concerns. You will be responsible for accurately documenting all customer interactions, maintaining detailed records in our CRM system. Proactive problem-solving and a willingness to go the extra mile for the customer are key attributes. You will work collaboratively with other remote team members, sharing knowledge and best practices to enhance the overall customer support function. This position demands self-discipline and excellent time management skills, as you will be managing your workload independently. A reliable internet connection and a dedicated, quiet workspace are essential requirements for this remote position. We are looking for individuals who are passionate about customer service and eager to contribute to a supportive, virtual team environment. The ideal candidate will be comfortable navigating various digital communication platforms and possess a keen eye for detail. You will receive comprehensive training on our products, services, and support tools. This is an excellent opportunity to build a career in customer service with a company that values its employees and offers a flexible, remote-first working culture. Your responsibilities will include: responding to customer inquiries promptly; troubleshooting and resolving issues; processing orders and returns; providing information about products and services; and contributing to customer satisfaction initiatives. This fully remote role is ideal for individuals seeking flexibility without compromising on career development and impact.
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Lead Customer Service Representative

BT1 2AP Belfast, Northern Ireland £30000 Annually WhatJobs

Posted 14 days ago

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full-time
Our client, a well-established online retailer, is seeking an experienced and proactive Lead Customer Service Representative to manage and mentor their fully remote customer support team. This role offers the flexibility to work from any location within the UK.

As the Lead Customer Service Representative, you will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that all customer inquiries and issues are handled efficiently, professionally, and to the highest standard. You will play a crucial role in driving customer satisfaction and loyalty by leading by example and implementing best practices in customer interaction.

Key responsibilities include coaching, training, and motivating the customer service team to achieve performance targets. You will handle escalated customer complaints and complex inquiries, providing effective and timely solutions. Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be essential. You will also contribute to the development and refinement of customer service policies and procedures, identifying areas for improvement and implementing solutions. Collaboration with other departments, including sales and logistics, will be necessary to ensure a seamless customer experience.

The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or lead capacity. Previous experience in e-commerce or a related industry is highly advantageous. Exceptional communication, interpersonal, and problem-solving skills are required. You must be adept at managing challenging customer situations and possess a calm, patient, and empathetic demeanor. Experience with CRM software and helpdesk ticketing systems is essential. The ability to work independently, manage multiple priorities, and lead a remote team effectively is critical. A strong understanding of customer service best practices and a commitment to delivering outstanding customer experiences are paramount.

This is an excellent opportunity for a customer-focused individual to take on a leadership role within a dynamic company, shaping the customer experience and driving team success from a fully remote setup.
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Sales and Customer Service Advisor

New
Ballymena, Northern Ireland Galgorm Group

Posted today

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Job Description

Galgorm Group

As Ireland's premier independent supplier to the Hospitality Catering, Hygiene & Healthcare Trade, we are committed to growing all aspects of our business.

In order to improve and strengthen the level of support to our extensive customer base we invite applications to the following:

Sales and Customer Service Advisor

We are seeking to recruit a new member to our Internal Sales Team to work closely with our Field Sales Representatives and internal sales department, with the objective of improving the service we provide to our extensive customer base.

We are looking for a highly motivated and talented individual with loads of enthusiasm, excellent communication skills.

If you are someone who is good with people, would like to grow with us and who has the ambition and drive to further their career in a very dynamic company, we would like to hear from you.

While previous experience in a sales environment would be a distinct advantage it is not essential as training will be provided on all aspects of the role including IT and product knowledge.

The successful applicant will have achieved good educational qualifications and have basic IT knowledge.

Duties to include, but not limited to-

  • Dealing with incoming customer orders and queries
  • Taking part in marketing and sales initiatives.
  • Processing orders including online orders
  • Responding to email queries both internal and external
  • General admin/sales tasks as required.
  • Liaising with warehouse and logistics teams to fulfil orders
  • Liaising with other departments including Purchasing and Accounts, all with the objective of providing a reliable and efficient service to our customers

Full-time, permanent position. Monday to Friday.

Office based with free parking on site.

Monthly bonus subject to training / contribution

Job Types: Full-time, Permanent

Pay: From £12.21 per hour

Benefits:

  • Employee discount
  • On-site parking

Application question(s):

  • Why do you feel you would be suitable for this position?

Experience:

  • customer service: 1 year (preferred)
  • sales: 1 year (preferred)

Work Location: In person

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Customer Service Manager - Technical Support

BT2 7DG Belfast, Northern Ireland £40000 Annually WhatJobs

Posted 14 days ago

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full-time
Our client, a leading provider of innovative software solutions, is seeking an experienced and highly organised Customer Service Manager to lead their technical support team. This is a fully remote position, offering a fantastic opportunity to manage and inspire a high-performing team dedicated to delivering exceptional support to a global client base. You will be responsible for overseeing daily operations, implementing best practices, driving continuous improvement, and ensuring customer satisfaction. The ideal candidate will have a strong background in technical support, excellent leadership skills, and a passion for fostering a positive and productive remote work environment.

Responsibilities:
  • Manage and lead a team of technical support specialists, providing coaching, training, and performance management.
  • Oversee the daily operations of the customer service department, ensuring efficient ticket management and timely issue resolution.
  • Develop and implement customer service policies, procedures, and standards to enhance service quality.
  • Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement.
  • Act as an escalation point for complex technical issues, providing advanced troubleshooting and support.
  • Collaborate with product development and engineering teams to address customer feedback and identify product improvements.
  • Ensure comprehensive and up-to-date documentation of support processes and solutions.
  • Foster a customer-centric culture within the support team, promoting empathy and professionalism.
  • Manage staffing levels, scheduling, and resource allocation to meet service demands.
  • Identify training needs for the support team and develop relevant training programs.
  • Stay abreast of product updates, industry trends, and best practices in technical support.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • Minimum of 5 years of experience in technical customer support, with at least 2 years in a management or team lead role.
  • Proven experience managing remote teams.
  • Strong understanding of technical troubleshooting methodologies and customer support best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency with customer relationship management (CRM) and helpdesk software (e.g., Zendesk, ServiceNow).
  • Ability to analyse data and generate reports on customer service performance.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • A passion for technology and delivering outstanding customer experiences.
This is an excellent remote opportunity for a motivated leader to shape the customer service function of a growing technology company. If you excel at leading teams and ensuring customer satisfaction, we encourage you to apply.
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Senior Customer Service Team Lead

BT1 5DS Belfast, Northern Ireland £30000 Annually WhatJobs

Posted 21 days ago

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full-time
Our client is seeking an experienced and highly motivated Senior Customer Service Team Lead to manage and develop a high-performing customer support team. This role is pivotal in ensuring exceptional customer experiences, resolving complex issues, and driving continuous improvement in service delivery. You will be responsible for leading, coaching, and mentoring customer service representatives, monitoring team performance against key metrics, and implementing strategies to enhance customer satisfaction and loyalty. The ideal candidate will have a proven track record in customer service management, excellent communication and problem-solving skills, and a deep understanding of customer service best practices. This position offers a hybrid working model, requiring a balance of remote work and in-office presence for team meetings and collaborative sessions.

Key Responsibilities:
  • Lead, train, motivate, and manage a team of customer service representatives to achieve high performance standards.
  • Monitor and analyze team performance using key metrics (e.g., response times, resolution rates, customer satisfaction scores).
  • Develop and implement strategies to improve customer service processes and overall customer experience.
  • Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
  • Conduct regular one-on-one meetings, coaching sessions, and performance reviews with team members.
  • Ensure adherence to company policies, procedures, and service level agreements.
  • Collaborate with other departments to address customer feedback and identify areas for improvement.
  • Contribute to the development and delivery of customer service training programs.
  • Maintain a thorough understanding of the company's products and services.
  • Foster a positive and supportive team environment that encourages collaboration and professional growth.

Qualifications:
  • Proven experience (minimum 4 years) in a customer service role, with at least 2 years in a team leadership or supervisory capacity.
  • Demonstrated ability to lead, coach, and motivate a team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
  • Experience with customer relationship management (CRM) software and ticketing systems.
  • Ability to analyze performance data and implement data-driven improvements.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Adaptability and willingness to work effectively in a hybrid environment.
  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
Join a customer-centric organization committed to excellence. The role is located in Belfast, Northern Ireland, UK , with a hybrid working arrangement.
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Remote Customer Service Team Lead

N/A Belfast, Northern Ireland £30000 Annually WhatJobs

Posted 24 days ago

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full-time
Our client is seeking an experienced and empathetic Remote Customer Service Team Lead to manage and motivate a high-performing support team. This is a completely remote role, offering the flexibility to work from any location within Northern Ireland. You will be responsible for overseeing the daily operations of the customer service department, ensuring exceptional service delivery and customer satisfaction. Your key responsibilities will include coaching, mentoring, and developing a team of customer service representatives, setting performance goals, and conducting regular performance reviews. You will handle escalated customer issues, resolve complex problems efficiently, and ensure adherence to company policies and procedures. Developing and implementing best practices for customer support, identifying areas for improvement in service delivery, and contributing to the creation of training materials are also crucial aspects of this role. You will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, taking proactive steps to enhance team performance. This role requires excellent leadership and communication skills, with a proven ability to inspire and motivate a remote team. A strong understanding of customer service principles, conflict resolution techniques, and experience with CRM software are essential. You should be adept at managing workflows, prioritising tasks, and fostering a positive and collaborative team environment. The ideal candidate will possess a genuine passion for customer service and a commitment to delivering outstanding support experiences. This is a fantastic opportunity to join a growing company that values its employees and offers a supportive remote working culture.
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