14 Tourism jobs in Northern Ireland

• Developing innovative event concepts and proposals aligned with client objectives and brand standards.
• Managing all aspects of event planning, including venue sourcing, budget management, vendor negotiation, and logistics coordination.
• Creating detailed event timelines and ensuring all deadlines are met.
• Overseeing the production and execution of events, including on-site management (or remote coordination of on-site teams).
• Building and maintaining strong relationships with clients, suppliers, venues, and other stakeholders.
• Conducting post-event evaluations, analysing performance against objectives, and preparing comprehensive reports.
• Staying abreast of the latest trends in event management, hospitality, and tourism.
• Managing crisis situations and implementing contingency plans effectively.
• Coordinating marketing and promotional activities for events.
• Leading and mentoring junior event staff and freelance teams.

BT Customer Service Advisor

Location: 5 Lanyon Place, Belfast, BT1 3BT

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 24/11/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Executive
Location: Craigavon- 5 days onsite
Reports To: Customer Service Manager
Contract Type: Permanent

Role Purpose

To provide analytical support, strategic direction, and effective communication across multiple categories for Pilgrims Europe. This role ensures alignment between internal teams and customer stakeholders, driving supply chain excellence and delivering best-in-clas.

ZIPC1_UKTJ

Galgorm Group

As Ireland's premier independent supplier to the Hospitality Catering, Hygiene & Healthcare Trade, we are committed to growing all aspects of our business.

In order to improve and strengthen the level of support to our extensive customer base we invite applications to the following:

Sales and Customer Service Advisor

We are seeking to recruit a new member to our Internal Sales Team to work closely with our Field Sales Representatives and internal sales department, with the objective of improving the service we provide to our extensive customer base.

We are looking for a highly motivated and talented individual with loads of enthusiasm, excellent communication skills.

If you are someone who is good with people, would like to grow with us and who has the ambition and drive to further their career in a very dynamic company, we would like to hear from you.

While previous experience in a sales environment would be a distinct advantage it is not essential as training will be provided on all aspects of the role including IT and product knowledge.

The successful applicant will have achieved good educational qualifications and have basic IT knowledge.

Duties to include, but not limited to-

• Dealing with incoming customer orders and queries
• Taking part in marketing and sales initiatives.
• Processing orders including online orders
• Responding to email queries both internal and external
• General admin/sales tasks as required.
• Liaising with warehouse and logistics teams to fulfil orders
• Liaising with other departments including Purchasing and Accounts, all with the objective of providing a reliable and efficient service to our customers

Full-time, permanent position. Monday to Friday.

Office based with free parking on site.

Monthly bonus subject to training / contribution

Job Types: Full-time, Permanent

Pay: From £12.21 per hour

Benefits:

• Employee discount
• On-site parking

Application question(s):

• Why do you feel you would be suitable for this position?

Experience:

• customer service: 1 year (preferred)
• sales: 1 year (preferred)

Work Location: In person

• Manage and lead a team of technical support specialists, providing coaching, training, and performance management.
• Oversee the daily operations of the customer service department, ensuring efficient ticket management and timely issue resolution.
• Develop and implement customer service policies, procedures, and standards to enhance service quality.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement.
• Act as an escalation point for complex technical issues, providing advanced troubleshooting and support.
• Collaborate with product development and engineering teams to address customer feedback and identify product improvements.
• Ensure comprehensive and up-to-date documentation of support processes and solutions.
• Foster a customer-centric culture within the support team, promoting empathy and professionalism.
• Manage staffing levels, scheduling, and resource allocation to meet service demands.
• Identify training needs for the support team and develop relevant training programs.
• Stay abreast of product updates, industry trends, and best practices in technical support.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Minimum of 5 years of experience in technical customer support, with at least 2 years in a management or team lead role.
• Proven experience managing remote teams.
• Strong understanding of technical troubleshooting methodologies and customer support best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with customer relationship management (CRM) and helpdesk software (e.g., Zendesk, ServiceNow).
• Ability to analyse data and generate reports on customer service performance.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A passion for technology and delivering outstanding customer experiences.

• Lead, train, motivate, and manage a team of customer service representatives to achieve high performance standards.
• Monitor and analyze team performance using key metrics (e.g., response times, resolution rates, customer satisfaction scores).
• Develop and implement strategies to improve customer service processes and overall customer experience.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews with team members.
• Ensure adherence to company policies, procedures, and service level agreements.
• Collaborate with other departments to address customer feedback and identify areas for improvement.
• Contribute to the development and delivery of customer service training programs.
• Maintain a thorough understanding of the company's products and services.
• Foster a positive and supportive team environment that encourages collaboration and professional growth.

• Proven experience (minimum 4 years) in a customer service role, with at least 2 years in a team leadership or supervisory capacity.
• Demonstrated ability to lead, coach, and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer relationship management (CRM) software and ticketing systems.
• Ability to analyze performance data and implement data-driven improvements.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills and the ability to manage multiple priorities.
• Adaptability and willingness to work effectively in a hybrid environment.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.