78 Training jobs in Birmingham

Our OEM Client based in Whitley, Coventry, is searching for Training, Learning & Development Specialist to join their team, Inside IR35. This is a contract position until 1st September 2026.

Umbrella Pay Rate: £27.03 per hour.

We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre Team. This role is key to empowering our Frontline Staff and Team Leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences.

You will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre. Your work will directly contribute to improved performance, customer satisfaction, and team morale.

Key Responsibilities:

• Design, develop, and deliver training programmes for frontline agents and Team Leaders, both in-person and virtually.
• Conduct training needs analysis to identify skill gaps and learning opportunities.
• Create learning materials, guides, and e-learning content tailored to customer service operations.
• Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business.
• Support leadership development through coaching, workshops, and targeted learning interventions.
• Monitor training effectiveness and gather feedback to continuously improve learning experiences.
• Collaborate with Operational Leaders to align training with business goals and customer expectations.
• Champion a culture of continuous learning and professional growth.
• Help develop a yearly core skills programme for all levels in the CRC.

Skills  & Experience Required:

• Proven experience in training, learning & development, ideally within a customer service or contact centre environment.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning).
• Excellent communication and interpersonal skills.
• Ability to assess training impact and adapt programmes based on feedback and performance data.
• Strong organisational and time management skills; self-motivated and proactive.

 Preferred Qualifications:

• Certification in Training, Coaching, or Instructional Design (e.g., CIPD, Train the Trainer).
• Experience with Learning Management Systems (LMS) and Digital Learning Tools.
• Familiarity with customer experience principles and service excellence frameworks.

Training, Learning & Development Specialist - - £27.30/hr Umbrella rate (Inside IR35) Are you passionate about empowering individuals and driving exceptional customer experiences? This is your chance to join a forward-thinking organisation as a Training, Learning & Development Specialist. In this role, you'll play a pivotal part in shaping the skills, confidence, and knowledge of frontline staff and team leaders, ensuring they deliver outstanding service every time. With a focus on innovation, collaboration, and continuous improvement, this opportunity promises to be both rewarding and impactful. What You Will Do: - Design, develop, and deliver engaging training programmes for frontline agents and team leaders, both in-person and virtually. - Conduct training needs analyses to identify skill gaps and learning opportunities. - Create tailored learning materials, guides, and e-learning content for customer service operations. - Facilitate onboarding programmes for new hires, ensuring they transition smoothly into the business. - Support leadership development through coaching sessions, workshops, and targeted learning interventions. - Monitor training effectiveness, gather feedback, and continuously refine learning experiences to meet evolving needs. What You Will Bring: - Proven experience in training, learning, and development, ideally within a customer service or contact centre environment. - Strong facilitation and presentation skills, with the ability to engage diverse audiences effectively. - Expertise in designing and delivering training content across multiple formats, including classroom, virtual, and e-learning. - Excellent communication and interpersonal skills, with the ability to inspire and motivate learners. - A proactive and self-motivated approach, paired with strong organisational and time management skills. As a Training, Learning & Development Specialist, you will play a key role in fostering a culture of growth and development. By equipping individuals with the tools they need to succeed, you'll directly contribute to improved team morale, enhanced performance, and increased customer satisfaction. This company is committed to delivering excellence and empowering its workforce to achieve their full potential. Location: This role is based in Whitley, offering a dynamic and collaborative environment for professional development. Interested?: If you're ready to make a lasting impact and take your career to new heights, apply now to become a Training, Learning & Development Specialist. Don't miss this opportunity to be part of something extraordinary! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Role: Training Partner Location: Birmingham Contract: Permanent Hours: Monday to Friday –9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Training Partner, you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Training Partner , you will deliver high-quality onboarding and refresher training to operational teams, ensuring a consistent and engaging learning experience across the business. You’ll create and maintain up-to-date training materials, facilitate onboarding sessions, and support ongoing development to help employees perform confidently in their roles. Working closely with the wider Learning & Development team and key operational stakeholders, you will ensure training is aligned with business needs and professional standards. You’ll monitor training effectiveness, identify skill gaps, and provide insight to help improve learning initiatives and enhance performance across a fast-paced and evolving property management environment. Key Responsibilities: Design and deliver structured onboarding programmes. Create, update, and maintain training materials, toolkits, guides, and other resources. Ensure all resources align with business objectives and reflect current operational standards. Implement regular evaluation and feedback processes to measure training effectiveness and consistency. Provide ongoing feedback, coaching, and development to maintain high-quality delivery. Keep accurate, up-to-date learning records in the Learning Management System (LMS). Support ad hoc training initiatives and projects as required. Lower turnover in the first 12 months. Accelerated competency of new employees. Required Skills and Qualifications: Full UK Driving Licence L&D qualification or training certification (e.g., CIPD, TAP, Train the Trainer) or equivalent. L&D professional who has proven experience in training delivery and facilitation. Strong understanding of learning principles, coaching techniques, and onboarding practices. Confident, optimistic, articulate communicator – both orally and in writing; able to build influential and engaging relationships. Experience in designing learning content and managing learning resources. Organised, self-motivated, and capable of managing multiple priorities. Confident using digital learning platforms and tools (e.g., LMS, MS Teams, SharePoint). Skilled in leading and supporting a team through effective guidance, constructive feedback, and coaching Experience within property management sector Knowledge of compliance and regulatory standards in residential property management. What’s in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

Role: Training Partner

Location: Birmingham

Contract: Permanent

Hours: Monday to Friday –9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Training Partner, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Training Partner , you will deliver high-quality onboarding and refresher training to operational teams, ensuring a consistent and engaging learning experience across the business. You’ll create and maintain up-to-date training materials, facilitate onboarding sessions, and support ongoing development to help employees perform confidently in their roles.

Working closely with the wider Learning & Development team and key operational stakeholders, you will ensure training is aligned with business needs and professional standards. You’ll monitor training effectiveness, identify skill gaps, and provide insight to help improve learning initiatives and enhance performance across a fast-paced and evolving property management environment.

Key Responsibilities:

• Design and deliver structured onboarding programmes.
• Create, update, and maintain training materials, toolkits, guides, and other resources.
• Ensure all resources align with business objectives and reflect current operational standards.
• Implement regular evaluation and feedback processes to measure training effectiveness and consistency.
• Provide ongoing feedback, coaching, and development to maintain high-quality delivery.
• Keep accurate, up-to-date learning records in the Learning Management System (LMS).
• Support ad hoc training initiatives and projects as required.
• Lower turnover in the first 12 months.
• Accelerated competency of new employees.

Required Skills and Qualifications:

• Full UK Driving Licence
• L&D qualification or training certification (e.g., CIPD, TAP, Train the Trainer) or equivalent.
• L&D professional who has proven experience in training delivery and facilitation.
• Strong understanding of learning principles, coaching techniques, and onboarding practices.
• Confident, optimistic, articulate communicator – both orally and in writing; able to build influential and engaging relationships.
• Experience in designing learning content and managing learning resources.
• Organised, self-motivated, and capable of managing multiple priorities.
• Confident using digital learning platforms and tools (e.g., LMS, MS Teams, SharePoint).
• Skilled in leading and supporting a team through effective guidance, constructive feedback, and coaching
• Experience within property management sector
• Knowledge of compliance and regulatory standards in residential property management.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.

Job Advert Role: Training Partner Location: Birmingham Salary: From 40K per annum plus benefits Contract: Permanent Hours: Monday to Friday -9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Training Partner, you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Training Partner , you will deliver high-quality onboarding and refresher training to operational teams, ensuring a consistent and engaging learning experience across the business. You'll create and maintain up-to-date training materials, facilitate onboarding sessions, and support ongoing development to help employees perform confidently in their roles. Working closely with the wider Learning & Development team and key operational stakeholders, you will ensure training is aligned with business needs and professional standards. You'll monitor training effectiveness, identify skill gaps, and provide insight to help improve learning initiatives and enhance performance across a fast-paced and evolving property management environment. Key Responsibilities: Design and deliver structured onboarding programmes. Create, update, and maintain training materials, toolkits, guides, and other resources. Ensure all resources align with business objectives and reflect current operational standards. Implement regular evaluation and feedback processes to measure training effectiveness and consistency. Provide ongoing feedback, coaching, and development to maintain high-quality delivery. Keep accurate, up-to-date learning records in the Learning Management System (LMS). Support ad hoc training initiatives and projects as required. Lower turnover in the first 12 months. Accelerated competency of new employees. Required Skills and Qualifications: Full UK Driving Licence L&D qualification or training certification (e.g., CIPD, TAP, Train the Trainer) or equivalent. L&D professional who has proven experience in training delivery and facilitation. Strong understanding of learning principles, coaching techniques, and onboarding practices. Confident, optimistic, articulate communicator - both orally and in writing; able to build influential and engaging relationships. Experience in designing learning content and managing learning resources. Organised, self-motivated, and capable of managing multiple priorities. Confident using digital learning platforms and tools (e.g., LMS, MS Teams, SharePoint). Skilled in leading and supporting a team through effective guidance, constructive feedback, and coaching Experience within property management sector Knowledge of compliance and regulatory standards in residential property management. What's in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you're ready to take the next step in your career and make a difference we'd love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre team.

This role is key to empowering our frontline staff and team leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences.

The successful candidate will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre.

Your work will directly contribute to improved performance, customer satisfaction, and team morale.

Key Responsibilities:

• Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually.
li>Conduct training needs analysis to identify skill gaps and learning opportunities.
• Create learning materials, guides, and e-learning content tailored to customer service operations.
• Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business.
• Support leadership development through coaching, workshops, and targeted learning interventions.
• Monitor training effectiveness and gather feedback to continuously improve learning experiences.
• Collaborate with operational leaders to align training with business goals and customer expectations.
• Champion a culture of continuous learning and professional growth.
• Help develop a yearly core skills programme for all levels in the CRC

Required Skills & Experience:

• Proven experience in training, learning & development, ideally within a customer service or contact centre environment.
• Strong facilitation and presentation skills, with the ability to engage diverse audiences.
• Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning).
• Excellent communication and interpersonal skills.
• Ability to assess training impact and adapt programmes based on feedback and performance data.
• Strong organisational and time management skills; self-motivated and proactive.

Preferred Qualifications:

• Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer).
• Experience with learning management systems (LMS) and digital learning tools.
• Familiarity with customer experience principles and service excellence frameworks.

If you are interested and have the skills and experience required Apply Now!

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. – Select Engineering Limited.

We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre team.

This role is key to empowering our frontline staff and team leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences.

The successful candidate will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre.

Your work will directly contribute to improved performance, customer satisfaction, and team morale.

Key Responsibilities:

• Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually.
li>Conduct training needs analysis to identify skill gaps and learning opportunities.
• Create learning materials, guides, and e-learning content tailored to customer service operations.
• Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business.
• Support leadership development through coaching, workshops, and targeted learning interventions.
• Monitor training effectiveness and gather feedback to continuously improve learning experiences.
• Collaborate with operational leaders to align training with business goals and customer expectations.
• Champion a culture of continuous learning and professional growth.
• Help develop a yearly core skills programme for all levels in the CRC

Required Skills & Experience:

• Proven experience in training, learning & development, ideally within a customer service or contact centre environment.
• Strong facilitation and presentation skills, with the ability to engage diverse audiences.
• Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning).
• Excellent communication and interpersonal skills.
• Ability to assess training impact and adapt programmes based on feedback and performance data.
• Strong organisational and time management skills; self-motivated and proactive.

Preferred Qualifications:

• Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer).
• Experience with learning management systems (LMS) and digital learning tools.
• Familiarity with customer experience principles and service excellence frameworks.

If you are interested and have the skills and experience required Apply Now!

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. – Select Engineering Limited.

HYBRID, 3 DAYS IN OFFICE

Key Responsibilities

Quality Assurance:

• Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements.
li>Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics.
• Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards.
• Ensure IQA processes and outputs exceed stakeholder requirements.
• Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes.
• Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status.

Continuous Improvement:

• Embed a culture of continuous improvement across all training delivery.
• Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans.
• Lead quality improvement initiatives, introducing new processes, tools, and best practices.
• Gather insights from trainers, learners, and employers to drive enhancements.

Innovation in Training Delivery:

• Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches.
• Stay informed on emerging trends and technologies to enhance delivery models.
• Collaborate with product development teams to embed innovative practices into course design.
• Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes.

Leadership & Management:

• Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions.
• Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations.
• Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery.
• Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives.

Stakeholder Engagement:

• Maintain strong relationships with awarding bodies, regulatory agencies, and external partners.
• Represent the organisation at industry forums, conferences, and events, promoting

Benefits:

• Bank holidays + 1 extra day off
• Performance-related bonus
• Private Health Insurance
• Annual Leave Purchase Scheme

Position: Warehouse Training Coordinator
Location: Hinckley
Salary: 30,000pa (overtime available)
Hours: Monday - Friday 12:00 - 20:30 (some flexibility required)
Long-Term Contract | Hands-On Role | Progression Opportunities

We're recruiting for an experienced Warehouse Training Coordinator to join a leading logistics site in Hinckley , supporting a high-profile global tech contract that's recently been renewed for another 10 years . This is a stable, fast-paced environment with plenty of scope for growth.

The Role:

This is a hands-on warehousing training role, ideal for someone who enjoys working closely with new starters and guiding them through their induction and early development.

You'll be responsible for:

• Delivering training for new warehouse staff across picking, packing, and processing
• Monitoring progress and signing off team members once training is complete
• Supporting operational excellence and ensuring safe working practices
• Maintaining accurate training records and reporting progress

Who We're Looking For:

The ideal candidate will currently be working as a Warehouse Trainer,Team Leader or Supervisor , with practical experience training others in a busy warehouse environment. You should have:

• Hands-on experience in training staff for picking, packing, and processing tasks
• Strong communication skills and a confident, approachable style
• A good understanding of warehouse workflows and Health & Safety standards
• The ability to manage your own workload and support wider team goals

This is an exciting opportunity to join a well-established operation with a proven record of staff development and long-term growth.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.