240 Vice President Of Operations jobs in London

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The PMO Lead will ensure governance, reporting, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.



**MAIN PURPOSE OF THE ROLE**



To lead the Project Management Office (PMO) function for the Operations portfolio, ensuring best-in-class governance, reporting, and delivery assurance. The PMO Lead will support programme and project managers in planning, execution, and closure activities, while ensuring adherence to internal policies, regulatory requirements, and delivery frameworks.



**KEY RESPONSIBILITIES**


- Design, develop, and deliver best-in-class operations programmes, policies, and practices for the Operations Division.
- Maintain and govern project plans, charters, stakeholder maps, risk & issues logs, communication plans, and governance structures.
- Identify project resourcing requirements and support capacity planning across the portfolio.
- Identify project challenges and develop innovative solutions to mitigate delivery risks.
- Coordinate with global cross-functional teams to identify, prioritise, and facilitate execution of enhancements.
- Create reports, presentation materials, and communications for senior stakeholders and committee meetings.
- Drive programme enhancements to meet objectives within agreed milestones.
- Track and report on delivery progress, risks, issues, dependencies, and benefits realisation.
Drive optimisation and tooling strategy across the portfolio to enhance delivery efficiency and transparency.
- Ensure adherence to all company policies, regulatory changes, and internal guidelines.
- Support project and programme closure activities, ensuring all artefacts are complete and audit-ready.
- Maintain RAID logs and ensure regular review and challenge of all entries.
- Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
- Support investment budget tracking, cost forecasting, and change control processes.
- Facilitate resource attestation and delivery feasibility reviews across the portfolio.
- Support governance forums including steering committees, working groups, and executive reporting.



**WORK EXPERIENCE**



Essential:


- 5+ years of experience in PMO, project governance, or programme delivery roles within financial services.
Familiarity with project management frameworks and tooling such as Clarity, Planview, or Asana.
- Strong understanding of project and programme management methodologies (Agile, Waterfall).
- Experience supporting trade lifecycle and operations-related initiatives in investment banking.
- Proven experience in governance reporting, stakeholder engagement, and delivery assurance.
- Familiarity with regulatory frameworks and operational risk controls.



Preferred:


- Experience working across multiple legal entities and jurisdictions.
- Exposure to investment budget planning and cost control processes.
- Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).



**SKILLS AND EXPERIENCE**


- PMO governance and reporting
- Project planning and delivery assurance
- RAID management and documentation
- Stakeholder communication and presentation
- Budget tracking and investment planning
- Document and artefact management
- Familiarity with project delivery tools and dashboards



**EDUCATION / QUALIFICATIONS**



- Preferred: Prince2, MSP, PMI, or equivalent certifications



**PERSONAL REQUIREMENTS**


- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Proactive, detail-oriented, and delivery-focused
- Ability to manage multiple priorities and deadlines
- Collaborative and team-oriented mindset



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The AVP PMO will support the PMO Lead in ensuring governance, reporting, tooling, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.



**MAIN PURPOSE OF THE ROLE**



To support the Project Management Office (PMO) function for the Operations portfolio, assisting in the delivery of governance, reporting, and delivery assurance. The AVP PMO will work closely with the PMO Lead, Portfolio Lead, Programme Managers, and Project Managers to ensure adherence to internal policies, regulatory requirements, and delivery frameworks. The role will also contribute to the optimisation and tooling strategy across the portfolio.



NUMBER OF DIRECT REPORTS



None



**KEY RESPONSIBILITIES**


- Support the design and delivery of operations programmes, policies, and practices for the Operations Division.
- Maintain project documentation including plans, charters, stakeholder maps, risk & issues logs, and communication plans.
- Assist in identifying project resourcing requirements and support capacity planning activities.
- Support identification of project challenges and contribute to the development of solutions.
- Coordinate with global cross-functional teams to support execution of enhancements.
- Prepare reports, presentation materials, and communications for senior stakeholders and governance forums.
- Track delivery progress, risks, issues, dependencies, and benefits realisation across the portfolio.
- Ensure adherence to company policies, regulatory changes, and internal guidelines.
- Support project and programme closure activities and ensure artefacts are audit-ready.
- Maintain RAID logs and support regular review and updates.
- Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
- Assist with investment budget tracking, cost forecasting, and change control processes.
- Support resource attestation and delivery feasibility reviews.
- Contribute to governance forums including working groups and reporting packs.
- Support optimisation and tooling strategy across the portfolio, including adoption and maintenance of tools such as Clarity, Planview, or Asana.



**WORK EXPERIENCE**



Essential:


- 3+ years of experience in PMO, project governance, or project delivery roles within financial services.
- Understanding of project and programme management methodologies (Agile, Waterfall).
- Experience supporting trade lifecycle and payments-related initiatives in investment banking.
- Familiarity with project governance, reporting, and delivery assurance.
- Experience using project management tools such as Clarity, Planview, or Asana.



Preferred:


- Experience working across multiple legal entities and jurisdictions.
- Exposure to investment budget planning and cost control processes.
- Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).



**SKILLS AND EXPERIENCE**


- PMO governance and reporting
- Attention to detail
- Project planning and delivery assurance
- RAID management and documentation
- Stakeholder communication and presentation
- Budget tracking and investment planning
- Document and artefact management
- Familiarity with project delivery tools and dashboards



**EDUCATION / QUALIFICATIONS**



- Preferred: Prince2 Foundation, AgilePM, or equivalent certifications



**PERSONAL REQUIREMENTS**


- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Proactive, detail-oriented, and delivery-focused
- Ability to manage multiple priorities and deadlines
- Collaborative and team-oriented mindset



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The AVP PMO will support the PMO Lead in ensuring governance, reporting, tooling, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.



**MAIN PURPOSE OF THE ROLE**



To support the Project Management Office (PMO) function for the Operations portfolio, assisting in the delivery of governance, reporting, and delivery assurance. The AVP PMO will work closely with the PMO Lead, Portfolio Lead, Programme Managers, and Project Managers to ensure adherence to internal policies, regulatory requirements, and delivery frameworks. The role will also contribute to the optimisation and tooling strategy across the portfolio.



NUMBER OF DIRECT REPORTS



None



**KEY RESPONSIBILITIES**


- Support the design and delivery of operations programmes, policies, and practices for the Operations Division.
- Maintain project documentation including plans, charters, stakeholder maps, risk & issues logs, and communication plans.
- Assist in identifying project resourcing requirements and support capacity planning activities.
- Support identification of project challenges and contribute to the development of solutions.
- Coordinate with global cross-functional teams to support execution of enhancements.
- Prepare reports, presentation materials, and communications for senior stakeholders and governance forums.
- Track delivery progress, risks, issues, dependencies, and benefits realisation across the portfolio.
- Ensure adherence to company policies, regulatory changes, and internal guidelines.
- Support project and programme closure activities and ensure artefacts are audit-ready.
- Maintain RAID logs and support regular review and updates.
- Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
- Assist with investment budget tracking, cost forecasting, and change control processes.
- Support resource attestation and delivery feasibility reviews.
- Contribute to governance forums including working groups and reporting packs.
- Support optimisation and tooling strategy across the portfolio, including adoption and maintenance of tools such as Clarity, Planview, or Asana.



**WORK EXPERIENCE**



Essential:


- 3+ years of experience in PMO, project governance, or project delivery roles within financial services.
- Understanding of project and programme management methodologies (Agile, Waterfall).
- Experience supporting trade lifecycle and payments-related initiatives in investment banking.
- Familiarity with project governance, reporting, and delivery assurance.
- Experience using project management tools such as Clarity, Planview, or Asana.



Preferred:


- Experience working across multiple legal entities and jurisdictions.
- Exposure to investment budget planning and cost control processes.
- Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).



**SKILLS AND EXPERIENCE**


- PMO governance and reporting
- Attention to detail
- Project planning and delivery assurance
- RAID management and documentation
- Stakeholder communication and presentation
- Budget tracking and investment planning
- Document and artefact management
- Familiarity with project delivery tools and dashboards



**EDUCATION / QUALIFICATIONS**



- Preferred: Prince2 Foundation, AgilePM, or equivalent certifications



**PERSONAL REQUIREMENTS**


- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Proactive, detail-oriented, and delivery-focused
- Ability to manage multiple priorities and deadlines
- Collaborative and team-oriented mindset



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations change function supports change across all operations systems and processes.



The project is supporting the organisation in a key initiative enabling the EMEA regional strategy. The role is within a programme of work focused. The project will deliver a merger of 2 existing entities.



**NUMBER OF DIRECT REPORTS**



N/A



**MAIN PURPOSE OF THE ROLE**


To plan, direct and govern the changes required to Operations systems and processes within the project structure, ensuring quality, outcomes, timelines and cost requirements are delivered. This includes ensuring compliance to the prescribed project delivery framework and ensuring that reporting obligations as defined within the project delivery framework are met.



To scope the project and plan project delivery. The project being delivered will be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); Redesign of a business process; Organizational change management; Regulatory impact assessments) and IT related (including but not limited to creation of or enhancements/revisions to an application, creating a database, or system migration).



To design and recruit (from internal teams) the project delivery team. To matrix manage project delivery staff as regards their involvement on the project. To manage un-resourced roles in line with published rules and timelines (and minimize escalation except for valid exceptions e.g. re-prioritsation of resource with critical skills / on the project critical path)



To engage all stakeholders of the project and operate effectively within established project governance using the guidelines in the project delivery framework. Ensure that escalation is into the relevant governance committees.



To create the baseline plan and scope for the project. To oversee that project delivery adheres to agreed scope and baselined timeline. To re-plan and raise change controls without the project breaching approved budget / timeline etc. when change happens.



To provide Change Management expertise to manage delivery, resolve conflict and mitigate change risk and advise the business on decisions relating to change



To structure the project plan with meaningful milestones (following guidelines in the project delivery framework) that, when baselined, provide a basis to regular project reporting. Provide transparency as to project progress in regular project updates; ensuring that no project reporting data becomes u201cstaleu201d or out of date. Ensure that reporting updates are meaningful to all project and programme stakeholders, not all of whom will be SMEu2019s in all aspects of the project. Provide executive summarized information when requested to Central PMO for inclusion in executive reporting about the project.



To support portfolio manager in the delivery of portfolio strategy, including providing input into the required reporting forums



To collaborate with key functional or business stakeholders to achieve clear outcomes / deliverables in relation to the portfolio book of work



**KEY RESPONSIBILITIES**



Full lifecycle project management ensuring that the project being delivered is compliant to minimum quality standards defined in the project delivery policy / process / procedures. This includes being complete (in terms of data capture as specified in the toolset and documentation standards); current (no stale data as in missed dates); and accurate (maintained with the latest update). Responsibility for the project will be from initiation through to handover to business and project closure.


This will be through regular and proactive use of reporting provided by central PMO; and regular meetings with staff delivering the portfolio of work
Regular catch-up with peers / risk control owners in other departments who have vested interest in quality project delivery
Using golden source data to submit updates to oversight / executive committees instead of off-line data sources
Sign-off all deliverables assigned to the Project Manager roles in the project delivery lifecycle RACI and roles and responsibilities
Run and manage steering committees, working groups (cross functional) and ensure accountability of actions against timelines and responsible stakeholders



Support the portfolio manager, who has overarching responsibility for the governance and delivery of all projects within the portfolio.



Identify and understand issues, errors or concerns, swiftly and accurately and resolve



problems taking into account agreed policy, procedures and service needs.



Carry out analysis and form clear recommendations and proposal on projects / programmes based on sound business rationale. Clearly articulate strategic imperatives and benefits of projects u2013 describe complex problems and solutions in a compelling manner, influencing senior management. Ensure consensus and collaboration with project delivery partners. Be a trusted partner to stakeholders, central PMO and other departments ensuring updates are transparent and accurate; actions, risks, issues, dependencies are effectively managed through to completion.



Run and manage project steering committees, working groups (cross functional) and ensure accountability for delivery of actions against planned timelines is clearly defined / executed.



Define and track the delivery of project outcomes and benefits in order to justify the business case and decisions to prioritise the project for delivery.



Engage, contract and manage third party vendors within the procurement policy and third party vendor management policy.



Define and recruit (from internal teams) project delivery staff of the correct calibre to deliver success. Ensure that responsibilities are appropriately assigned and controlled. Ensure that project and steering staff have a clear understanding of their duties to ensure that project delivery is adequately monitored and controlled.



Show awareness of all sub portfoliou2019s within the investment portfolios in scope to assist in identifying synergies and avoiding duplication of effort.



Ensure that project delivery steering committees / working groups remain in governance: that meetings are quorate, the Terms of Reference are reviewed at the end of each project delivery phase, that the portfolio committee has visibility / transparency of project delivery status, change and risk and that project risk and issues (RAID) items are escalated appropriately / on time. This is through:


Creating a baseline and management of baseline (budget, scope, outcomes / benefits, timeline)
Approval of change
Approval and closure of mitigating actions for escalated risks and issues
Approval of project go live and capture / logging of Accountable Executive Attestation at go live
Approval to close project following update as to lessons learned and project closure reports
Approval of every project business case (benefits vs cost)



**WORK EXPERIENCE**



Essential:


Minimum 5 years proven track record delivering Operations related change projects for financial institutions within time and budget.
Demonstrable experience of:
**Strong product and operational process knowledge u2013** in depth knowledge of derivatives (IRD, FX Swaps / Fwds, FX Options). Good understanding of trade lifecycle events including trade and client management, supporting data, collateral and cash management, reference data, trade and transaction reporting and network management. Experience of Trade migration / transition. Good appreciation for delivery of effective and sustainable processes and related controls.
**Investment budget management** u2013 accurate forecasting of cost categories; management of u201cestimate at completeu201d vs budget; budget change control (at individual project or programme level). Demonstratable insight into controlling cost e.g. no actuals being committed before budget approval and planning / interventions that need to be made if approved budget (vs committed budget) is at risk of being exceeded
**Investment project allocations agreement** u2013 working across stakeholders to agree how project costs (budget, increase to on-going expense budget) and benefits and gaining commitment that these costs are factored into their department business plans.
**Delivery resource review and attestation of on time project / programme delivery (u201cdoabilityu201d)** u2013 working across resource supply teams to confirm the availability of required capacity to deliver the portfolio; overseeing project manager progress to securing resource or re-planning project delivery timelines avoiding u201ccrisis escalationu201d except in genuine cases of inability to secure a rare skillset.
**Project / Programme Management Subject Matter Expertise** u2013 Experience of managing delivery of wide range of operations related change required to support the merger on day 1, resolving conflict, delays and mitigate change risk and advise the business on decisions relating to change
**Project / Programme governance design and delivery** u2013 delivering regular and relevant reports to portfolio committees / or more senior management / executive forums. Regular, proactive maintenance of the project governance committee terms of reference and minute taking / management. Regular review and challenge of all Risk, Assumption / Action, Issues, Dependencies/ Decision (RAID) logs within the portfolio; and creation of portfolio level RAID items ensuring they are not u201cstaleu201d.
**Document Management** u2013 ensure all project / programme artefacts are consistently structured to standards and maintained for ease of reference by second / third line of defence and by Central PMO.
**Project / Programme closure** u2013 ensuring that every project / programme is u201ccleanlyu201d closed and all u201copenu201d project items are risk accepted or closed within budget.



Preferred:


Strong knowledge of banking regulations and running front office projects.
Good understanding of financial products and front office processes with a good appreciation of front-to-back processes.
Demonstrable track record of managing multiple stakeholders and building relationships across diverse skill sets and across the organisation.
Experience of working with and negotiating contracts for vendors and consultancies
Coaching, mentoring and leadership skills
Proven experience and expert understanding of delivering through full project lifecycle SDLC/PDLC using waterfall and agile approaches
Excellent communication skills and the ability to communicate at all levels.
Proven experience of managing budgets.



**SKILLS AND EXPERIENCE**



**Functional / Technical Competencies:**



Essential


Financial u2013 cost categorization (capital vs expense)
Project / Programme management including change control (of one of or a combination of scope, budget, plan, benefits change to baseline)
Project / programme baseline control and management
Delivering projects / programmes from delivery prioritization by portfolio committee, through to delivery and closure
Lessons learned / post implementation review delivery
Change Risk management
Familiarity with / experience of adhering to key controls (SOX, project delivery standards, third party risk management, operational resilience management, data protection etc)
Portfolio management
Creation / planning of a portfolio (annual planning)
Delivery of a portfolio
Reporting (including executive reporting)
Risk and issue management
Roadmap and critical path management
Financial control / management
Resource (demand and supply) management
Structuring governance (including Terms of Reference definition & management)



**Education / Qualifications:**



Preferred:


Relevant qualifications / accreditations e.g. Prince2, PMI, Six Sigma or other.



**PERSONAL REQUIREMENTS**


Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
Strong numerical skills
Excellent Microsoft Project, Microsoft Office & other project management tool skills



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations change function supports change across all operations systems and processes.



The project is supporting the organisation in a key initiative enabling the EMEA regional strategy. The role is within a programme of work focused. The project will deliver a merger of 2 existing entities.



**NUMBER OF DIRECT REPORTS**



N/A



**MAIN PURPOSE OF THE ROLE**


To plan, direct and govern the changes required to Operations systems and processes within the project structure, ensuring quality, outcomes, timelines and cost requirements are delivered. This includes ensuring compliance to the prescribed project delivery framework and ensuring that reporting obligations as defined within the project delivery framework are met.



To scope the project and plan project delivery. The project being delivered will be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); Redesign of a business process; Organizational change management; Regulatory impact assessments) and IT related (including but not limited to creation of or enhancements/revisions to an application, creating a database, or system migration).



To design and recruit (from internal teams) the project delivery team. To matrix manage project delivery staff as regards their involvement on the project. To manage un-resourced roles in line with published rules and timelines (and minimize escalation except for valid exceptions e.g. re-prioritsation of resource with critical skills / on the project critical path)



To engage all stakeholders of the project and operate effectively within established project governance using the guidelines in the project delivery framework. Ensure that escalation is into the relevant governance committees.



To create the baseline plan and scope for the project. To oversee that project delivery adheres to agreed scope and baselined timeline. To re-plan and raise change controls without the project breaching approved budget / timeline etc. when change happens.



To provide Change Management expertise to manage delivery, resolve conflict and mitigate change risk and advise the business on decisions relating to change



To structure the project plan with meaningful milestones (following guidelines in the project delivery framework) that, when baselined, provide a basis to regular project reporting. Provide transparency as to project progress in regular project updates; ensuring that no project reporting data becomes u201cstaleu201d or out of date. Ensure that reporting updates are meaningful to all project and programme stakeholders, not all of whom will be SMEu2019s in all aspects of the project. Provide executive summarized information when requested to Central PMO for inclusion in executive reporting about the project.



To support portfolio manager in the delivery of portfolio strategy, including providing input into the required reporting forums



To collaborate with key functional or business stakeholders to achieve clear outcomes / deliverables in relation to the portfolio book of work



**KEY RESPONSIBILITIES**



Full lifecycle project management ensuring that the project being delivered is compliant to minimum quality standards defined in the project delivery policy / process / procedures. This includes being complete (in terms of data capture as specified in the toolset and documentation standards); current (no stale data as in missed dates); and accurate (maintained with the latest update). Responsibility for the project will be from initiation through to handover to business and project closure.


This will be through regular and proactive use of reporting provided by central PMO; and regular meetings with staff delivering the portfolio of work
Regular catch-up with peers / risk control owners in other departments who have vested interest in quality project delivery
Using golden source data to submit updates to oversight / executive committees instead of off-line data sources
Sign-off all deliverables assigned to the Project Manager roles in the project delivery lifecycle RACI and roles and responsibilities
Run and manage steering committees, working groups (cross functional) and ensure accountability of actions against timelines and responsible stakeholders



Support the portfolio manager, who has overarching responsibility for the governance and delivery of all projects within the portfolio.



Identify and understand issues, errors or concerns, swiftly and accurately and resolve



problems taking into account agreed policy, procedures and service needs.



Carry out analysis and form clear recommendations and proposal on projects / programmes based on sound business rationale. Clearly articulate strategic imperatives and benefits of projects u2013 describe complex problems and solutions in a compelling manner, influencing senior management. Ensure consensus and collaboration with project delivery partners. Be a trusted partner to stakeholders, central PMO and other departments ensuring updates are transparent and accurate; actions, risks, issues, dependencies are effectively managed through to completion.



Run and manage project steering committees, working groups (cross functional) and ensure accountability for delivery of actions against planned timelines is clearly defined / executed.



Define and track the delivery of project outcomes and benefits in order to justify the business case and decisions to prioritise the project for delivery.



Engage, contract and manage third party vendors within the procurement policy and third party vendor management policy.



Define and recruit (from internal teams) project delivery staff of the correct calibre to deliver success. Ensure that responsibilities are appropriately assigned and controlled. Ensure that project and steering staff have a clear understanding of their duties to ensure that project delivery is adequately monitored and controlled.



Show awareness of all sub portfoliou2019s within the investment portfolios in scope to assist in identifying synergies and avoiding duplication of effort.



Ensure that project delivery steering committees / working groups remain in governance: that meetings are quorate, the Terms of Reference are reviewed at the end of each project delivery phase, that the portfolio committee has visibility / transparency of project delivery status, change and risk and that project risk and issues (RAID) items are escalated appropriately / on time. This is through:


Creating a baseline and management of baseline (budget, scope, outcomes / benefits, timeline)
Approval of change
Approval and closure of mitigating actions for escalated risks and issues
Approval of project go live and capture / logging of Accountable Executive Attestation at go live
Approval to close project following update as to lessons learned and project closure reports
Approval of every project business case (benefits vs cost)



**WORK EXPERIENCE**



Essential:


Minimum 5 years proven track record delivering Operations related change projects for financial institutions within time and budget.
Demonstrable experience of:
**Strong product and operational process knowledge u2013** in depth knowledge of derivatives (IRD, FX Swaps / Fwds, FX Options). Good understanding of trade lifecycle events including trade and client management, supporting data, collateral and cash management, reference data, trade and transaction reporting and network management. Experience of Trade migration / transition. Good appreciation for delivery of effective and sustainable processes and related controls.
**Investment budget management** u2013 accurate forecasting of cost categories; management of u201cestimate at completeu201d vs budget; budget change control (at individual project or programme level). Demonstratable insight into controlling cost e.g. no actuals being committed before budget approval and planning / interventions that need to be made if approved budget (vs committed budget) is at risk of being exceeded
**Investment project allocations agreement** u2013 working across stakeholders to agree how project costs (budget, increase to on-going expense budget) and benefits and gaining commitment that these costs are factored into their department business plans.
**Delivery resource review and attestation of on time project / programme delivery (u201cdoabilityu201d)** u2013 working across resource supply teams to confirm the availability of required capacity to deliver the portfolio; overseeing project manager progress to securing resource or re-planning project delivery timelines avoiding u201ccrisis escalationu201d except in genuine cases of inability to secure a rare skillset.
**Project / Programme Management Subject Matter Expertise** u2013 Experience of managing delivery of wide range of operations related change required to support the merger on day 1, resolving conflict, delays and mitigate change risk and advise the business on decisions relating to change
**Project / Programme governance design and delivery** u2013 delivering regular and relevant reports to portfolio committees / or more senior management / executive forums. Regular, proactive maintenance of the project governance committee terms of reference and minute taking / management. Regular review and challenge of all Risk, Assumption / Action, Issues, Dependencies/ Decision (RAID) logs within the portfolio; and creation of portfolio level RAID items ensuring they are not u201cstaleu201d.
**Document Management** u2013 ensure all project / programme artefacts are consistently structured to standards and maintained for ease of reference by second / third line of defence and by Central PMO.
**Project / Programme closure** u2013 ensuring that every project / programme is u201ccleanlyu201d closed and all u201copenu201d project items are risk accepted or closed within budget.



Preferred:


Strong knowledge of banking regulations and running front office projects.
Good understanding of financial products and front office processes with a good appreciation of front-to-back processes.
Demonstrable track record of managing multiple stakeholders and building relationships across diverse skill sets and across the organisation.
Experience of working with and negotiating contracts for vendors and consultancies
Coaching, mentoring and leadership skills
Proven experience and expert understanding of delivering through full project lifecycle SDLC/PDLC using waterfall and agile approaches
Excellent communication skills and the ability to communicate at all levels.
Proven experience of managing budgets.



**SKILLS AND EXPERIENCE**



**Functional / Technical Competencies:**



Essential


Financial u2013 cost categorization (capital vs expense)
Project / Programme management including change control (of one of or a combination of scope, budget, plan, benefits change to baseline)
Project / programme baseline control and management
Delivering projects / programmes from delivery prioritization by portfolio committee, through to delivery and closure
Lessons learned / post implementation review delivery
Change Risk management
Familiarity with / experience of adhering to key controls (SOX, project delivery standards, third party risk management, operational resilience management, data protection etc)
Portfolio management
Creation / planning of a portfolio (annual planning)
Delivery of a portfolio
Reporting (including executive reporting)
Risk and issue management
Roadmap and critical path management
Financial control / management
Resource (demand and supply) management
Structuring governance (including Terms of Reference definition & management)



**Education / Qualifications:**



Preferred:


Relevant qualifications / accreditations e.g. Prince2, PMI, Six Sigma or other.



**PERSONAL REQUIREMENTS**


Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
Strong numerical skills
Excellent Microsoft Project, Microsoft Office & other project management tool skills



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The PMO Lead will ensure governance, reporting, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.
**MAIN PURPOSE OF THE ROLE**
To lead the Project Management Office (PMO) function for the Operations portfolio, ensuring best-in-class governance, reporting, and delivery assurance. The PMO Lead will support programme and project managers in planning, execution, and closure activities, while ensuring adherence to internal policies, regulatory requirements, and delivery frameworks.
**KEY RESPONSIBILITIES**
+ - Design, develop, and deliver best-in-class operations programmes, policies, and practices for the Operations Division.
+ - Maintain and govern project plans, charters, stakeholder maps, risk & issues logs, communication plans, and governance structures.
+ - Identify project resourcing requirements and support capacity planning across the portfolio.
+ - Identify project challenges and develop innovative solutions to mitigate delivery risks.
+ - Coordinate with global cross-functional teams to identify, prioritise, and facilitate execution of enhancements.
+ - Create reports, presentation materials, and communications for senior stakeholders and committee meetings.
+ - Drive programme enhancements to meet objectives within agreed milestones.
+ - Track and report on delivery progress, risks, issues, dependencies, and benefits realisation.
+ Drive optimisation and tooling strategy across the portfolio to enhance delivery efficiency and transparency.
+ - Ensure adherence to all company policies, regulatory changes, and internal guidelines.
+ - Support project and programme closure activities, ensuring all artefacts are complete and audit-ready.
+ - Maintain RAID logs and ensure regular review and challenge of all entries.
+ - Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
+ - Support investment budget tracking, cost forecasting, and change control processes.
+ - Facilitate resource attestation and delivery feasibility reviews across the portfolio.
+ - Support governance forums including steering committees, working groups, and executive reporting.
**WORK EXPERIENCE**
Essential:
+ - 5+ years of experience in PMO, project governance, or programme delivery roles within financial services.
+ Familiarity with project management frameworks and tooling such as Clarity, Planview, or Asana.
+ - Strong understanding of project and programme management methodologies (Agile, Waterfall).
+ - Experience supporting trade lifecycle and operations-related initiatives in investment banking.
+ - Proven experience in governance reporting, stakeholder engagement, and delivery assurance.
+ - Familiarity with regulatory frameworks and operational risk controls.
Preferred:
+ - Experience working across multiple legal entities and jurisdictions.
+ - Exposure to investment budget planning and cost control processes.
+ - Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).
**SKILLS AND EXPERIENCE**
+ - PMO governance and reporting
+ - Project planning and delivery assurance
+ - RAID management and documentation
+ - Stakeholder communication and presentation
+ - Budget tracking and investment planning
+ - Document and artefact management
+ - Familiarity with project delivery tools and dashboards
**EDUCATION / QUALIFICATIONS**
- Preferred: Prince2, MSP, PMI, or equivalent certifications
**PERSONAL REQUIREMENTS**
+ - Strong analytical and problem-solving skills
+ - Excellent communication and stakeholder engagement
+ - Proactive, detail-oriented, and delivery-focused
+ - Ability to manage multiple priorities and deadlines
+ - Collaborative and team-oriented mindset
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The AVP PMO will support the PMO Lead in ensuring governance, reporting, tooling, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.
**MAIN PURPOSE OF THE ROLE**
To support the Project Management Office (PMO) function for the Operations portfolio, assisting in the delivery of governance, reporting, and delivery assurance. The AVP PMO will work closely with the PMO Lead, Portfolio Lead, Programme Managers, and Project Managers to ensure adherence to internal policies, regulatory requirements, and delivery frameworks. The role will also contribute to the optimisation and tooling strategy across the portfolio.
NUMBER OF DIRECT REPORTS
None
**KEY RESPONSIBILITIES**
+ - Support the design and delivery of operations programmes, policies, and practices for the Operations Division.
+ - Maintain project documentation including plans, charters, stakeholder maps, risk & issues logs, and communication plans.
+ - Assist in identifying project resourcing requirements and support capacity planning activities.
+ - Support identification of project challenges and contribute to the development of solutions.
+ - Coordinate with global cross-functional teams to support execution of enhancements.
+ - Prepare reports, presentation materials, and communications for senior stakeholders and governance forums.
+ - Track delivery progress, risks, issues, dependencies, and benefits realisation across the portfolio.
+ - Ensure adherence to company policies, regulatory changes, and internal guidelines.
+ - Support project and programme closure activities and ensure artefacts are audit-ready.
+ - Maintain RAID logs and support regular review and updates.
+ - Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
+ - Assist with investment budget tracking, cost forecasting, and change control processes.
+ - Support resource attestation and delivery feasibility reviews.
+ - Contribute to governance forums including working groups and reporting packs.
+ - Support optimisation and tooling strategy across the portfolio, including adoption and maintenance of tools such as Clarity, Planview, or Asana.
**WORK EXPERIENCE**
Essential:
+ - 3+ years of experience in PMO, project governance, or project delivery roles within financial services.
+ - Understanding of project and programme management methodologies (Agile, Waterfall).
+ - Experience supporting trade lifecycle and payments-related initiatives in investment banking.
+ - Familiarity with project governance, reporting, and delivery assurance.
+ - Experience using project management tools such as Clarity, Planview, or Asana.
Preferred:
+ - Experience working across multiple legal entities and jurisdictions.
+ - Exposure to investment budget planning and cost control processes.
+ - Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).
**SKILLS AND EXPERIENCE**
+ - PMO governance and reporting
+ - Attention to detail
+ - Project planning and delivery assurance
+ - RAID management and documentation
+ - Stakeholder communication and presentation
+ - Budget tracking and investment planning
+ - Document and artefact management
+ - Familiarity with project delivery tools and dashboards
**EDUCATION / QUALIFICATIONS**
- Preferred: Prince2 Foundation, AgilePM, or equivalent certifications
**PERSONAL REQUIREMENTS**
+ - Strong analytical and problem-solving skills
+ - Excellent communication and stakeholder engagement
+ - Proactive, detail-oriented, and delivery-focused
+ - Ability to manage multiple priorities and deadlines
+ - Collaborative and team-oriented mindset
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The Operations change function supports change across all operations systems and processes.
The project is supporting the organisation in a key initiative enabling the EMEA regional strategy. The role is within a programme of work focused. The project will deliver a merger of 2 existing entities.
**NUMBER OF DIRECT REPORTS**
N/A
**MAIN PURPOSE OF THE ROLE**
+ To plan, direct and govern the changes required to Operations systems and processes within the project structure, ensuring quality, outcomes, timelines and cost requirements are delivered. This includes ensuring compliance to the prescribed project delivery framework and ensuring that reporting obligations as defined within the project delivery framework are met.
To scope the project and plan project delivery. The project being delivered will be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); Redesign of a business process; Organizational change management; Regulatory impact assessments) and IT related (including but not limited to creation of or enhancements/revisions to an application, creating a database, or system migration).
To design and recruit (from internal teams) the project delivery team. To matrix manage project delivery staff as regards their involvement on the project. To manage un-resourced roles in line with published rules and timelines (and minimize escalation except for valid exceptions e.g. re-prioritsation of resource with critical skills / on the project critical path)
To engage all stakeholders of the project and operate effectively within established project governance using the guidelines in the project delivery framework. Ensure that escalation is into the relevant governance committees.
To create the baseline plan and scope for the project. To oversee that project delivery adheres to agreed scope and baselined timeline. To re-plan and raise change controls without the project breaching approved budget / timeline etc. when change happens.
To provide Change Management expertise to manage delivery, resolve conflict and mitigate change risk and advise the business on decisions relating to change
To structure the project plan with meaningful milestones (following guidelines in the project delivery framework) that, when baselined, provide a basis to regular project reporting. Provide transparency as to project progress in regular project updates; ensuring that no project reporting data becomes "stale" or out of date. Ensure that reporting updates are meaningful to all project and programme stakeholders, not all of whom will be SME's in all aspects of the project. Provide executive summarized information when requested to Central PMO for inclusion in executive reporting about the project.
To support portfolio manager in the delivery of portfolio strategy, including providing input into the required reporting forums
To collaborate with key functional or business stakeholders to achieve clear outcomes / deliverables in relation to the portfolio book of work
**KEY RESPONSIBILITIES**
Full lifecycle project management ensuring that the project being delivered is compliant to minimum quality standards defined in the project delivery policy / process / procedures. This includes being complete (in terms of data capture as specified in the toolset and documentation standards); current (no stale data as in missed dates); and accurate (maintained with the latest update). Responsibility for the project will be from initiation through to handover to business and project closure.
+ This will be through regular and proactive use of reporting provided by central PMO; and regular meetings with staff delivering the portfolio of work
+ Regular catch-up with peers / risk control owners in other departments who have vested interest in quality project delivery
+ Using golden source data to submit updates to oversight / executive committees instead of off-line data sources
+ Sign-off all deliverables assigned to the Project Manager roles in the project delivery lifecycle RACI and roles and responsibilities
+ Run and manage steering committees, working groups (cross functional) and ensure accountability of actions against timelines and responsible stakeholders
Support the portfolio manager, who has overarching responsibility for the governance and delivery of all projects within the portfolio.
Identify and understand issues, errors or concerns, swiftly and accurately and resolve
problems taking into account agreed policy, procedures and service needs.
Carry out analysis and form clear recommendations and proposal on projects / programmes based on sound business rationale. Clearly articulate strategic imperatives and benefits of projects - describe complex problems and solutions in a compelling manner, influencing senior management. Ensure consensus and collaboration with project delivery partners. Be a trusted partner to stakeholders, central PMO and other departments ensuring updates are transparent and accurate; actions, risks, issues, dependencies are effectively managed through to completion.
Run and manage project steering committees, working groups (cross functional) and ensure accountability for delivery of actions against planned timelines is clearly defined / executed.
Define and track the delivery of project outcomes and benefits in order to justify the business case and decisions to prioritise the project for delivery.
Engage, contract and manage third party vendors within the procurement policy and third party vendor management policy.
Define and recruit (from internal teams) project delivery staff of the correct calibre to deliver success. Ensure that responsibilities are appropriately assigned and controlled. Ensure that project and steering staff have a clear understanding of their duties to ensure that project delivery is adequately monitored and controlled.
Show awareness of all sub portfolio's within the investment portfolios in scope to assist in identifying synergies and avoiding duplication of effort.
Ensure that project delivery steering committees / working groups remain in governance: that meetings are quorate, the Terms of Reference are reviewed at the end of each project delivery phase, that the portfolio committee has visibility / transparency of project delivery status, change and risk and that project risk and issues (RAID) items are escalated appropriately / on time. This is through:
+ Creating a baseline and management of baseline (budget, scope, outcomes / benefits, timeline)
+ Approval of change
+ Approval and closure of mitigating actions for escalated risks and issues
+ Approval of project go live and capture / logging of Accountable Executive Attestation at go live
+ Approval to close project following update as to lessons learned and project closure reports
+ Approval of every project business case (benefits vs cost)
**WORK EXPERIENCE**
Essential:
+ Minimum 5 years proven track record delivering Operations related change projects for financial institutions within time and budget.
+ Demonstrable experience of:
+ **Strong product and operational process knowledge -** in depth knowledge of derivatives (IRD, FX Swaps / Fwds, FX Options). Good understanding of trade lifecycle events including trade and client management, supporting data, collateral and cash management, reference data, trade and transaction reporting and network management. Experience of Trade migration / transition. Good appreciation for delivery of effective and sustainable processes and related controls.
+ **Investment budget management** - accurate forecasting of cost categories; management of "estimate at complete" vs budget; budget change control (at individual project or programme level). Demonstratable insight into controlling cost e.g. no actuals being committed before budget approval and planning / interventions that need to be made if approved budget (vs committed budget) is at risk of being exceeded
+ **Investment project allocations agreement** - working across stakeholders to agree how project costs (budget, increase to on-going expense budget) and benefits and gaining commitment that these costs are factored into their department business plans.
+ **Delivery resource review and attestation of on time project / programme delivery ("doability")** - working across resource supply teams to confirm the availability of required capacity to deliver the portfolio; overseeing project manager progress to securing resource or re-planning project delivery timelines avoiding "crisis escalation" except in genuine cases of inability to secure a rare skillset.
+ **Project / Programme Management Subject Matter Expertise** - Experience of managing delivery of wide range of operations related change required to support the merger on day 1, resolving conflict, delays and mitigate change risk and advise the business on decisions relating to change
+ **Project / Programme governance design and delivery** - delivering regular and relevant reports to portfolio committees / or more senior management / executive forums. Regular, proactive maintenance of the project governance committee terms of reference and minute taking / management. Regular review and challenge of all Risk, Assumption / Action, Issues, Dependencies/ Decision (RAID) logs within the portfolio; and creation of portfolio level RAID items ensuring they are not "stale".
+ **Document Management** - ensure all project / programme artefacts are consistently structured to standards and maintained for ease of reference by second / third line of defence and by Central PMO.
+ **Project / Programme closure** - ensuring that every project / programme is "cleanly" closed and all "open" project items are risk accepted or closed within budget.
Preferred:
+ Strong knowledge of banking regulations and running front office projects.
+ Good understanding of financial products and front office processes with a good appreciation of front-to-back processes.
+ Demonstrable track record of managing multiple stakeholders and building relationships across diverse skill sets and across the organisation.
+ Experience of working with and negotiating contracts for vendors and consultancies
+ Coaching, mentoring and leadership skills
+ Proven experience and expert understanding of delivering through full project lifecycle SDLC/PDLC using waterfall and agile approaches
+ Excellent communication skills and the ability to communicate at all levels.
+ Proven experience of managing budgets.
**SKILLS AND EXPERIENCE**
**Functional / Technical Competencies:**
Essential
+ Financial - cost categorization (capital vs expense)
+ Project / Programme management including change control (of one of or a combination of scope, budget, plan, benefits change to baseline)
+ Project / programme baseline control and management
+ Delivering projects / programmes from delivery prioritization by portfolio committee, through to delivery and closure
+ Lessons learned / post implementation review delivery
+ Change Risk management
+ Familiarity with / experience of adhering to key controls (SOX, project delivery standards, third party risk management, operational resilience management, data protection etc)
+ Portfolio management
+ Creation / planning of a portfolio (annual planning)
+ Delivery of a portfolio
+ Reporting (including executive reporting)
+ Risk and issue management
+ Roadmap and critical path management
+ Financial control / management
+ Resource (demand and supply) management
+ Structuring governance (including Terms of Reference definition & management)
**Education / Qualifications:**
Preferred:
+ Relevant qualifications / accreditations e.g. Prince2, PMI, Six Sigma or other.
**PERSONAL REQUIREMENTS**
+ Excellent communication skills
+ Results driven, with a strong sense of accountability
+ A proactive, motivated approach.
+ The ability to operate with urgency and prioritise work accordingly
+ Strong decision making skills, the ability to demonstrate sound judgement
+ A structured and logical approach to work
+ Strong problem solving skills
+ A creative and innovative approach to work
+ Excellent interpersonal skills
+ The ability to manage large workloads and tight deadlines
+ Excellent attention to detail and accuracy
+ A calm approach, with the ability to perform well in a pressurised environment
+ Strong numerical skills
+ Excellent Microsoft Project, Microsoft Office & other project management tool skills
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Vice President, Network Operations
We are seeking a visionary and execution-focused plus operationally-minded Vice President of Network Operations to lead a globally distributed team across multiple time zones and functions. This role is central to ensuring the seamless delivery, configuration, and performance of our Cross-Border payment products. You will oversee key operational pillars, including real-time monitoring of transaction flows, maintaining uninterrupted connectivity with payout partners, and ensuring our payout capabilities are accurately captured and distributed to our commercial clients.
In addition, the role requires cross-functional alignment across multiple teams to deliver solutions that meet clients' service-level expectations. We operate in a complex, fast-paced environment and are looking for a leader who thrives in that space.
Key Responsibilities
-Lead Global Product Operations Strategy: Define and execute a cohesive strategy that supports product development across all modes of payment-including bank deposit, mobile wallet, and cash pickup-for all entity types (P2X, B2X, and G2X) across multiple geographies and regulatory environments.
-Oversee Transmission Operations: Manage a 24x7 global team responsible for real-time monitoring of payment transmissions, incident detection, and stakeholder alerting. Ensure timely communication of RSP issues and SLA breaches, and lead coordination of advisories and root cause analysis.
-Manage Catalogue & Data Integrity Functions: Supervise catalogues maintenance including but not limited to RSP codes, CPU locations, bank swift codes and data fields. Ensure accurate and timely updates to geographies, pricing, and directory data to support network health and compliance.
-Lead L2 NetOps Team: Oversee technical and operational support for escalated payout partner issues. Guide the team in system health monitoring, incident response, automation of processes, and continuous service improvement. Ensure global guard duty coverage and reporting.
-Drive Product Configuration & Testing: Ensure robust configuration of our services in Mastercard's platforms, UAT execution, and integration testing for new RSPs and corridors. Oversee layout management, mandatory field compliance, and onboarding readiness.
-Govern the Technical Endpoint Guide (TEG): Lead the creation, maintenance, and quality assurance of TEGs, which define corridor-level field requirements for all payout partners while aligning with platform configurations and adherence to mandatory field standards.
-Lead RSP Testing & Quality Assurance: Ensure comprehensive test coverage including transaction cancellation, amendment, retransmission, mandatory field validation, and SLA compliance. Ensure test results are documented, tracked, and communicated to onboarding teams.
-Foster Cross-Functional Collaboration: Partner with engineering, compliance, customer support, and regional product teams to ensure alignment and operational readiness.
-Champion Operational Excellence: Establish KPIs, dashboards, and reporting mechanisms to monitor performance, drive accountability, and support data-driven decision-making.
-Lead and Develop Global Teams: Build and mentor high-performing teams across regions. Promote a culture of ownership, innovation, and continuous learning.
Qualifications
-15+ years of experience in network product operations, or program management, with at least 5 years in a senior leadership role.
-Proven success managing global teams and complex Cross-Border operations.
-Deep understanding of payment systems, transaction flows, and operational risk management.
-Strong analytical, communication, and stakeholder management skills.
-Minimum a Bachelor's degree in Business, or related field; advanced degree preferred.
Why Join Us?
-Be at the forefront of transforming global payments infrastructure.
-Lead a high-impact function in a fast-paced, innovation-driven environment.
-Work with a diverse, global team committed to operational excellence and client success.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.