291 Vice President Of Operations jobs in London

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The AVP PMO will support the PMO Lead in ensuring governance, reporting, tooling, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.



**MAIN PURPOSE OF THE ROLE**



To support the Project Management Office (PMO) function for the Operations portfolio, assisting in the delivery of governance, reporting, and delivery assurance. The AVP PMO will work closely with the PMO Lead, Portfolio Lead, Programme Managers, and Project Managers to ensure adherence to internal policies, regulatory requirements, and delivery frameworks. The role will also contribute to the optimisation and tooling strategy across the portfolio.



NUMBER OF DIRECT REPORTS



None



**KEY RESPONSIBILITIES**


- Support the design and delivery of operations programmes, policies, and practices for the Operations Division.
- Maintain project documentation including plans, charters, stakeholder maps, risk & issues logs, and communication plans.
- Assist in identifying project resourcing requirements and support capacity planning activities.
- Support identification of project challenges and contribute to the development of solutions.
- Coordinate with global cross-functional teams to support execution of enhancements.
- Prepare reports, presentation materials, and communications for senior stakeholders and governance forums.
- Track delivery progress, risks, issues, dependencies, and benefits realisation across the portfolio.
- Ensure adherence to company policies, regulatory changes, and internal guidelines.
- Support project and programme closure activities and ensure artefacts are audit-ready.
- Maintain RAID logs and support regular review and updates.
- Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
- Assist with investment budget tracking, cost forecasting, and change control processes.
- Support resource attestation and delivery feasibility reviews.
- Contribute to governance forums including working groups and reporting packs.
- Support optimisation and tooling strategy across the portfolio, including adoption and maintenance of tools such as Clarity, Planview, or Asana.



**WORK EXPERIENCE**



Essential:


- 3+ years of experience in PMO, project governance, or project delivery roles within financial services.
- Understanding of project and programme management methodologies (Agile, Waterfall).
- Experience supporting trade lifecycle and payments-related initiatives in investment banking.
- Familiarity with project governance, reporting, and delivery assurance.
- Experience using project management tools such as Clarity, Planview, or Asana.



Preferred:


- Experience working across multiple legal entities and jurisdictions.
- Exposure to investment budget planning and cost control processes.
- Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).



**SKILLS AND EXPERIENCE**


- PMO governance and reporting
- Attention to detail
- Project planning and delivery assurance
- RAID management and documentation
- Stakeholder communication and presentation
- Budget tracking and investment planning
- Document and artefact management
- Familiarity with project delivery tools and dashboards



**EDUCATION / QUALIFICATIONS**



- Preferred: Prince2 Foundation, AgilePM, or equivalent certifications



**PERSONAL REQUIREMENTS**


- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Proactive, detail-oriented, and delivery-focused
- Ability to manage multiple priorities and deadlines
- Collaborative and team-oriented mindset



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The AVP PMO will support the PMO Lead in ensuring governance, reporting, tooling, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.



**MAIN PURPOSE OF THE ROLE**



To support the Project Management Office (PMO) function for the Operations portfolio, assisting in the delivery of governance, reporting, and delivery assurance. The AVP PMO will work closely with the PMO Lead, Portfolio Lead, Programme Managers, and Project Managers to ensure adherence to internal policies, regulatory requirements, and delivery frameworks. The role will also contribute to the optimisation and tooling strategy across the portfolio.



NUMBER OF DIRECT REPORTS



None



**KEY RESPONSIBILITIES**


- Support the design and delivery of operations programmes, policies, and practices for the Operations Division.
- Maintain project documentation including plans, charters, stakeholder maps, risk & issues logs, and communication plans.
- Assist in identifying project resourcing requirements and support capacity planning activities.
- Support identification of project challenges and contribute to the development of solutions.
- Coordinate with global cross-functional teams to support execution of enhancements.
- Prepare reports, presentation materials, and communications for senior stakeholders and governance forums.
- Track delivery progress, risks, issues, dependencies, and benefits realisation across the portfolio.
- Ensure adherence to company policies, regulatory changes, and internal guidelines.
- Support project and programme closure activities and ensure artefacts are audit-ready.
- Maintain RAID logs and support regular review and updates.
- Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
- Assist with investment budget tracking, cost forecasting, and change control processes.
- Support resource attestation and delivery feasibility reviews.
- Contribute to governance forums including working groups and reporting packs.
- Support optimisation and tooling strategy across the portfolio, including adoption and maintenance of tools such as Clarity, Planview, or Asana.



**WORK EXPERIENCE**



Essential:


- 3+ years of experience in PMO, project governance, or project delivery roles within financial services.
- Understanding of project and programme management methodologies (Agile, Waterfall).
- Experience supporting trade lifecycle and payments-related initiatives in investment banking.
- Familiarity with project governance, reporting, and delivery assurance.
- Experience using project management tools such as Clarity, Planview, or Asana.



Preferred:


- Experience working across multiple legal entities and jurisdictions.
- Exposure to investment budget planning and cost control processes.
- Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).



**SKILLS AND EXPERIENCE**


- PMO governance and reporting
- Attention to detail
- Project planning and delivery assurance
- RAID management and documentation
- Stakeholder communication and presentation
- Budget tracking and investment planning
- Document and artefact management
- Familiarity with project delivery tools and dashboards



**EDUCATION / QUALIFICATIONS**



- Preferred: Prince2 Foundation, AgilePM, or equivalent certifications



**PERSONAL REQUIREMENTS**


- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Proactive, detail-oriented, and delivery-focused
- Ability to manage multiple priorities and deadlines
- Collaborative and team-oriented mindset



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The PMO Lead will ensure governance, reporting, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.



**MAIN PURPOSE OF THE ROLE**



To lead the Project Management Office (PMO) function for the Operations portfolio, ensuring best-in-class governance, reporting, and delivery assurance. The PMO Lead will support programme and project managers in planning, execution, and closure activities, while ensuring adherence to internal policies, regulatory requirements, and delivery frameworks.



**KEY RESPONSIBILITIES**


- Design, develop, and deliver best-in-class operations programmes, policies, and practices for the Operations Division.
- Maintain and govern project plans, charters, stakeholder maps, risk & issues logs, communication plans, and governance structures.
- Identify project resourcing requirements and support capacity planning across the portfolio.
- Identify project challenges and develop innovative solutions to mitigate delivery risks.
- Coordinate with global cross-functional teams to identify, prioritise, and facilitate execution of enhancements.
- Create reports, presentation materials, and communications for senior stakeholders and committee meetings.
- Drive programme enhancements to meet objectives within agreed milestones.
- Track and report on delivery progress, risks, issues, dependencies, and benefits realisation.
Drive optimisation and tooling strategy across the portfolio to enhance delivery efficiency and transparency.
- Ensure adherence to all company policies, regulatory changes, and internal guidelines.
- Support project and programme closure activities, ensuring all artefacts are complete and audit-ready.
- Maintain RAID logs and ensure regular review and challenge of all entries.
- Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
- Support investment budget tracking, cost forecasting, and change control processes.
- Facilitate resource attestation and delivery feasibility reviews across the portfolio.
- Support governance forums including steering committees, working groups, and executive reporting.



**WORK EXPERIENCE**



Essential:


- 5+ years of experience in PMO, project governance, or programme delivery roles within financial services.
Familiarity with project management frameworks and tooling such as Clarity, Planview, or Asana.
- Strong understanding of project and programme management methodologies (Agile, Waterfall).
- Experience supporting trade lifecycle and operations-related initiatives in investment banking.
- Proven experience in governance reporting, stakeholder engagement, and delivery assurance.
- Familiarity with regulatory frameworks and operational risk controls.



Preferred:


- Experience working across multiple legal entities and jurisdictions.
- Exposure to investment budget planning and cost control processes.
- Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).



**SKILLS AND EXPERIENCE**


- PMO governance and reporting
- Project planning and delivery assurance
- RAID management and documentation
- Stakeholder communication and presentation
- Budget tracking and investment planning
- Document and artefact management
- Familiarity with project delivery tools and dashboards



**EDUCATION / QUALIFICATIONS**



- Preferred: Prince2, MSP, PMI, or equivalent certifications



**PERSONAL REQUIREMENTS**


- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Proactive, detail-oriented, and delivery-focused
- Ability to manage multiple priorities and deadlines
- Collaborative and team-oriented mindset



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The PMO Lead will ensure governance, reporting, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.



**MAIN PURPOSE OF THE ROLE**



To lead the Project Management Office (PMO) function for the Operations portfolio, ensuring best-in-class governance, reporting, and delivery assurance. The PMO Lead will support programme and project managers in planning, execution, and closure activities, while ensuring adherence to internal policies, regulatory requirements, and delivery frameworks.



**KEY RESPONSIBILITIES**


- Design, develop, and deliver best-in-class operations programmes, policies, and practices for the Operations Division.
- Maintain and govern project plans, charters, stakeholder maps, risk & issues logs, communication plans, and governance structures.
- Identify project resourcing requirements and support capacity planning across the portfolio.
- Identify project challenges and develop innovative solutions to mitigate delivery risks.
- Coordinate with global cross-functional teams to identify, prioritise, and facilitate execution of enhancements.
- Create reports, presentation materials, and communications for senior stakeholders and committee meetings.
- Drive programme enhancements to meet objectives within agreed milestones.
- Track and report on delivery progress, risks, issues, dependencies, and benefits realisation.
Drive optimisation and tooling strategy across the portfolio to enhance delivery efficiency and transparency.
- Ensure adherence to all company policies, regulatory changes, and internal guidelines.
- Support project and programme closure activities, ensuring all artefacts are complete and audit-ready.
- Maintain RAID logs and ensure regular review and challenge of all entries.
- Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
- Support investment budget tracking, cost forecasting, and change control processes.
- Facilitate resource attestation and delivery feasibility reviews across the portfolio.
- Support governance forums including steering committees, working groups, and executive reporting.



**WORK EXPERIENCE**



Essential:


- 5+ years of experience in PMO, project governance, or programme delivery roles within financial services.
Familiarity with project management frameworks and tooling such as Clarity, Planview, or Asana.
- Strong understanding of project and programme management methodologies (Agile, Waterfall).
- Experience supporting trade lifecycle and operations-related initiatives in investment banking.
- Proven experience in governance reporting, stakeholder engagement, and delivery assurance.
- Familiarity with regulatory frameworks and operational risk controls.



Preferred:


- Experience working across multiple legal entities and jurisdictions.
- Exposure to investment budget planning and cost control processes.
- Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).



**SKILLS AND EXPERIENCE**


- PMO governance and reporting
- Project planning and delivery assurance
- RAID management and documentation
- Stakeholder communication and presentation
- Budget tracking and investment planning
- Document and artefact management
- Familiarity with project delivery tools and dashboards



**EDUCATION / QUALIFICATIONS**



- Preferred: Prince2, MSP, PMI, or equivalent certifications



**PERSONAL REQUIREMENTS**


- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement
- Proactive, detail-oriented, and delivery-focused
- Ability to manage multiple priorities and deadlines
- Collaborative and team-oriented mindset



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The AVP PMO will support the PMO Lead in ensuring governance, reporting, tooling, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.
**MAIN PURPOSE OF THE ROLE**
To support the Project Management Office (PMO) function for the Operations portfolio, assisting in the delivery of governance, reporting, and delivery assurance. The AVP PMO will work closely with the PMO Lead, Portfolio Lead, Programme Managers, and Project Managers to ensure adherence to internal policies, regulatory requirements, and delivery frameworks. The role will also contribute to the optimisation and tooling strategy across the portfolio.
NUMBER OF DIRECT REPORTS
None
**KEY RESPONSIBILITIES**
+ - Support the design and delivery of operations programmes, policies, and practices for the Operations Division.
+ - Maintain project documentation including plans, charters, stakeholder maps, risk & issues logs, and communication plans.
+ - Assist in identifying project resourcing requirements and support capacity planning activities.
+ - Support identification of project challenges and contribute to the development of solutions.
+ - Coordinate with global cross-functional teams to support execution of enhancements.
+ - Prepare reports, presentation materials, and communications for senior stakeholders and governance forums.
+ - Track delivery progress, risks, issues, dependencies, and benefits realisation across the portfolio.
+ - Ensure adherence to company policies, regulatory changes, and internal guidelines.
+ - Support project and programme closure activities and ensure artefacts are audit-ready.
+ - Maintain RAID logs and support regular review and updates.
+ - Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
+ - Assist with investment budget tracking, cost forecasting, and change control processes.
+ - Support resource attestation and delivery feasibility reviews.
+ - Contribute to governance forums including working groups and reporting packs.
+ - Support optimisation and tooling strategy across the portfolio, including adoption and maintenance of tools such as Clarity, Planview, or Asana.
**WORK EXPERIENCE**
Essential:
+ - 3+ years of experience in PMO, project governance, or project delivery roles within financial services.
+ - Understanding of project and programme management methodologies (Agile, Waterfall).
+ - Experience supporting trade lifecycle and payments-related initiatives in investment banking.
+ - Familiarity with project governance, reporting, and delivery assurance.
+ - Experience using project management tools such as Clarity, Planview, or Asana.
Preferred:
+ - Experience working across multiple legal entities and jurisdictions.
+ - Exposure to investment budget planning and cost control processes.
+ - Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).
**SKILLS AND EXPERIENCE**
+ - PMO governance and reporting
+ - Attention to detail
+ - Project planning and delivery assurance
+ - RAID management and documentation
+ - Stakeholder communication and presentation
+ - Budget tracking and investment planning
+ - Document and artefact management
+ - Familiarity with project delivery tools and dashboards
**EDUCATION / QUALIFICATIONS**
- Preferred: Prince2 Foundation, AgilePM, or equivalent certifications
**PERSONAL REQUIREMENTS**
+ - Strong analytical and problem-solving skills
+ - Excellent communication and stakeholder engagement
+ - Proactive, detail-oriented, and delivery-focused
+ - Ability to manage multiple priorities and deadlines
+ - Collaborative and team-oriented mindset
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The Operations Change function supports strategic transformation across all Operations projects and processes. This PMO role supports the delivery of complex, multi-stream programmes aligned to the EMEA regional strategy. The PMO Lead will ensure governance, reporting, and delivery assurance across the portfolio, with a focus on trade lifecycle, payments, and regulatory initiatives.
**MAIN PURPOSE OF THE ROLE**
To lead the Project Management Office (PMO) function for the Operations portfolio, ensuring best-in-class governance, reporting, and delivery assurance. The PMO Lead will support programme and project managers in planning, execution, and closure activities, while ensuring adherence to internal policies, regulatory requirements, and delivery frameworks.
**KEY RESPONSIBILITIES**
+ - Design, develop, and deliver best-in-class operations programmes, policies, and practices for the Operations Division.
+ - Maintain and govern project plans, charters, stakeholder maps, risk & issues logs, communication plans, and governance structures.
+ - Identify project resourcing requirements and support capacity planning across the portfolio.
+ - Identify project challenges and develop innovative solutions to mitigate delivery risks.
+ - Coordinate with global cross-functional teams to identify, prioritise, and facilitate execution of enhancements.
+ - Create reports, presentation materials, and communications for senior stakeholders and committee meetings.
+ - Drive programme enhancements to meet objectives within agreed milestones.
+ - Track and report on delivery progress, risks, issues, dependencies, and benefits realisation.
+ Drive optimisation and tooling strategy across the portfolio to enhance delivery efficiency and transparency.
+ - Ensure adherence to all company policies, regulatory changes, and internal guidelines.
+ - Support project and programme closure activities, ensuring all artefacts are complete and audit-ready.
+ - Maintain RAID logs and ensure regular review and challenge of all entries.
+ - Ensure document management standards are met and artefacts are accessible to second/third line of defence and PMO.
+ - Support investment budget tracking, cost forecasting, and change control processes.
+ - Facilitate resource attestation and delivery feasibility reviews across the portfolio.
+ - Support governance forums including steering committees, working groups, and executive reporting.
**WORK EXPERIENCE**
Essential:
+ - 5+ years of experience in PMO, project governance, or programme delivery roles within financial services.
+ Familiarity with project management frameworks and tooling such as Clarity, Planview, or Asana.
+ - Strong understanding of project and programme management methodologies (Agile, Waterfall).
+ - Experience supporting trade lifecycle and operations-related initiatives in investment banking.
+ - Proven experience in governance reporting, stakeholder engagement, and delivery assurance.
+ - Familiarity with regulatory frameworks and operational risk controls.
Preferred:
+ - Experience working across multiple legal entities and jurisdictions.
+ - Exposure to investment budget planning and cost control processes.
+ - Experience in managing PMO tools and reporting platforms (e.g. JIRA, Confluence, MS Project).
**SKILLS AND EXPERIENCE**
+ - PMO governance and reporting
+ - Project planning and delivery assurance
+ - RAID management and documentation
+ - Stakeholder communication and presentation
+ - Budget tracking and investment planning
+ - Document and artefact management
+ - Familiarity with project delivery tools and dashboards
**EDUCATION / QUALIFICATIONS**
- Preferred: Prince2, MSP, PMI, or equivalent certifications
**PERSONAL REQUIREMENTS**
+ - Strong analytical and problem-solving skills
+ - Excellent communication and stakeholder engagement
+ - Proactive, detail-oriented, and delivery-focused
+ - Ability to manage multiple priorities and deadlines
+ - Collaborative and team-oriented mindset
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.



As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



MUFGu2019s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The groupu2019s operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.



Please visit our website for more information - mufgemea.com.



The EMEA Operations department supports MUFGu2019s core products and services including Banking (commercial/retail-based payments, loans, derivatives, trade finance) and Securities (Derivatives, FX, Fixed Income, Equity etc). The role of Operations is to manage the interaction between Operations and MUFGu2019s internal clients (Front Office, Trading Desks etc) and has close ties with other support areas such as , Legal, Compliance, Risk etc



**NUMBER OF DIRECT REPORTS**



0



**MAIN PURPOSE OF THE ROLE**



The main purpose of the role is to lead requirements definition for MSOS change deliveries across all covered products. SME knowledge will be used to propose and execute process efficiency leveraging metrics to help identify opportunities with strong business cases.



Operational process re-design will also be required in the role to ensure optimal control standards across products and processes supported.



Adapting to Industry change is required in the role u2013 both scoping to determine cross functional impact as well as defining Operations specific requirements to successfully implement.



In the role the individual will be responsible for providing support to multiple trading desks when supporting post execution tasks in a change capacity. The role will need to manage multiple currencies, market locations, and controls within a change environment.



The role requires strong understanding of Fixed Income, Equity, and Secured Financing trade flow and support activities including payment processing, collateral management, securities settlements, and asset servicing in order to support system enhancements, industry change initiatives, and efficiency improvements.



The role requires active management and understanding of the day-to-day processes, interactions and relationships managed by the wider Operations team, with the provision of continuous development ideas and improvements.



A detailed understanding of the front to back process is essential to ensure change driven by both internal and external stakeholders is understood and appropriately addressed in line with functional control standards.



**KEY RESPONSIBILITIES**


Supporting the business to gather formal Business Requirements and input into the Technical design documents.
Supporting the business to review and provide input into As-is and To-Be workflows.
Performing GAP analysis between current state and proposed state solutions.
Formulating testing approaches and support writing of test plans
Completing project/work-stream status reports.
General ad-hoc support for any new requirements or issues related to the project.
Ability to deal with trade lifecycle queries
Problem solving of issues as they occur throughout the project lifecycle.
Contribute to the development and implementation of the relevant Businessu2019 expansion strategy.
Review bespoke Business requirements to ensure Operation delivery in partnership with Processing teams, accuracy and to confirm compliance with bank policy and market requirements.
Support documentation requirements throughout the project lifecycle and draft various requirement documents where required ensuring content is fit for purpose and thorough so that project scope is assessed in an appropriate manner.
Draft clear, concise, and complete PowerPoint decks and other presentation materials used to update senior management and key stakeholders throughout the project lifecycle.
Liaise with third party vendors where required to analyse proposed solutions to process changes to ensure business requirements are addressed adequately.
Prioritize the pipeline in a manner that is deliverable for Operations and is commercially beneficial for the organization
Collaborate with internal stakeholders to maintain and improve service levels and deliver first class client experience ensuring effective inter-departmental collaboration
Drive and implement efficiency improvements and new business initiatives
Act as an escalation point of contact for internal and external technical queries and client related issues, liaising with other stakeholders to seek resolution and/or to further escalate as required
Understand and influence in the wider market / industry environment and actively participate in working groups where required to
Review and present management information, reporting, monthly and periodical submissions to Business/Branch recipients as required
Use data analytics and trend analysis to drive short term tactical as well as strategic change for MUSE
Actively manage and build relationships with the Front Office and other key business partners across the firm.
Carry out management responsibilities (where applicable) in accordance with the Companyu2019s policies and procedures ensuring that all staff are fully trained and understand what is required of them in order to do their jobs effectively. This includes, but is not necessarily limited to, the following: providing job descriptions and setting objectives/personal development plans for, and performing performance appraisals of, staff at least twice a year, handling appropriately any grievance or disciplinary issues, liaising with the Human Resources Department where appropriate.



**WORK EXPERIENCE**


Business analysis experience working for a top tier bank.
Excellent knowledge and experience of OPS functions/workflows.
Good knowledge across most asset classes, in particular Fixed Income, Equity and Derviative products.
A good understanding of Ops processes and system feed changes with external providers for the above product set.
Ability to resolve issues during delivery, being able to explain these to stakeholders and to Technology delivery teams.
Ability and experience of working under pressure - both autonomously and within a team.
Ability to liaise with business and IT stakeholders at all levels of the organisation.
Solid communication skills - both written and oral.
Ideally, good knowledge of the Murex & Gloss platforms.
A good understanding of Vanilla Interest Rate products
A strong delivery track record and someone who can really take ownership of managing Operations related tasks
A good understanding of the software development lifecycle
Experience in management of back office functions or similar roles.
Strong understanding of securities products and back office responsibilities.
Coordination and delivery of strategic projects for the department with management of complex requirements and process implementation.
Experience in stakeholder management, building positive relationships, and making decisions with positive impact on teams managed.
Strong track record or delivering strategic initiatives and creating efficiencies.
Experience of implementing and improving the operational control environment.



**SKILLS AND EXPERIENCE**


Strong Microsoft skills i.e. Word and Excel
Strong communication skills, written, oral and listening
Strong stakeholder management techniques
Excellent understanding of Operational Risk and Control.
Strong understanding of the trade lifecycle management of various products and associated risks
Good working knowledge of the regulatory environment and upcoming changes
Understand the cash flows and dynamics of a banking business such as funding requirements and their importance
Understand the key elements of the front to back process flow including other infrastructure groups i.e. Market Risk, Credit Risk, Finance, Product Control, Legal, Compliance, etc.



**PERSONAL REQUIREMENTS**


Ability to work autonomously and initiate and prioritize own work
Ability to work with teams of project managers
Solid judgment, strong negotiating skills, and a practical approach to implementation u2013 including knowledge of Bank systems.
A strategic approach, with the ability to articulate and implement vision/strategy. Leadership qualities and ability to inspire and ignite change.
Excellent interpersonal and communication skills with proven ability to influence decision-making process and build consensus. Ability to demonstrate strong and independent decision-making skills
Effective conflict management with ability to de-escalate disagreements and orchestrate resolutions
Proven ability to develop and promote talent and bolster the abilities of team members through feedback and guidance
Exceptional accuracy and attention to detail.
Results driven, with a strong sense of accountability.
Work experience in the Securities Industry, preferably in a similar role
Proactive and self-starting individual with high levels of ownership
Strong analytical skills
Hands on with the ability to work autonomously but also dig into details gaining system access to perform thorough analysis
Proven ability to organise and prioritise own workload and drive results
The ability to demonstrate strong decision making skills/sound judgements
Proactive and self-starting individual with high levels of ownership
Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions
Strong interpersonal skills together with the ability to influence others and make decisions
Strong problem solving skills with a logical approach
The ability to collaborate and partner across the firm
High attention to detail
Ability to operate well under pressure, with urgency and prioritise work deliverables accordingly.
Ability to collaborate and partner across the firm.
Strong numerical problem-solving skills with a structured and logical approach to addressing business problems.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.



As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



MUFGu2019s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The groupu2019s operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.



Please visit our website for more information - mufgemea.com.



The EMEA Operations department supports MUFGu2019s core products and services including Banking (commercial/retail-based payments, loans, derivatives, trade finance) and Securities (Derivatives, FX, Fixed Income, Equity etc). The role of Operations is to manage the interaction between Operations and MUFGu2019s internal clients (Front Office, Trading Desks etc) and has close ties with other support areas such as , Legal, Compliance, Risk etc



**NUMBER OF DIRECT REPORTS**



0



**MAIN PURPOSE OF THE ROLE**



The main purpose of the role is to lead requirements definition for MSOS change deliveries across all covered products. SME knowledge will be used to propose and execute process efficiency leveraging metrics to help identify opportunities with strong business cases.



Operational process re-design will also be required in the role to ensure optimal control standards across products and processes supported.



Adapting to Industry change is required in the role u2013 both scoping to determine cross functional impact as well as defining Operations specific requirements to successfully implement.



In the role the individual will be responsible for providing support to multiple trading desks when supporting post execution tasks in a change capacity. The role will need to manage multiple currencies, market locations, and controls within a change environment.



The role requires strong understanding of Fixed Income, Equity, and Secured Financing trade flow and support activities including payment processing, collateral management, securities settlements, and asset servicing in order to support system enhancements, industry change initiatives, and efficiency improvements.



The role requires active management and understanding of the day-to-day processes, interactions and relationships managed by the wider Operations team, with the provision of continuous development ideas and improvements.



A detailed understanding of the front to back process is essential to ensure change driven by both internal and external stakeholders is understood and appropriately addressed in line with functional control standards.



**KEY RESPONSIBILITIES**


Supporting the business to gather formal Business Requirements and input into the Technical design documents.
Supporting the business to review and provide input into As-is and To-Be workflows.
Performing GAP analysis between current state and proposed state solutions.
Formulating testing approaches and support writing of test plans
Completing project/work-stream status reports.
General ad-hoc support for any new requirements or issues related to the project.
Ability to deal with trade lifecycle queries
Problem solving of issues as they occur throughout the project lifecycle.
Contribute to the development and implementation of the relevant Businessu2019 expansion strategy.
Review bespoke Business requirements to ensure Operation delivery in partnership with Processing teams, accuracy and to confirm compliance with bank policy and market requirements.
Support documentation requirements throughout the project lifecycle and draft various requirement documents where required ensuring content is fit for purpose and thorough so that project scope is assessed in an appropriate manner.
Draft clear, concise, and complete PowerPoint decks and other presentation materials used to update senior management and key stakeholders throughout the project lifecycle.
Liaise with third party vendors where required to analyse proposed solutions to process changes to ensure business requirements are addressed adequately.
Prioritize the pipeline in a manner that is deliverable for Operations and is commercially beneficial for the organization
Collaborate with internal stakeholders to maintain and improve service levels and deliver first class client experience ensuring effective inter-departmental collaboration
Drive and implement efficiency improvements and new business initiatives
Act as an escalation point of contact for internal and external technical queries and client related issues, liaising with other stakeholders to seek resolution and/or to further escalate as required
Understand and influence in the wider market / industry environment and actively participate in working groups where required to
Review and present management information, reporting, monthly and periodical submissions to Business/Branch recipients as required
Use data analytics and trend analysis to drive short term tactical as well as strategic change for MUSE
Actively manage and build relationships with the Front Office and other key business partners across the firm.
Carry out management responsibilities (where applicable) in accordance with the Companyu2019s policies and procedures ensuring that all staff are fully trained and understand what is required of them in order to do their jobs effectively. This includes, but is not necessarily limited to, the following: providing job descriptions and setting objectives/personal development plans for, and performing performance appraisals of, staff at least twice a year, handling appropriately any grievance or disciplinary issues, liaising with the Human Resources Department where appropriate.



**WORK EXPERIENCE**


Business analysis experience working for a top tier bank.
Excellent knowledge and experience of OPS functions/workflows.
Good knowledge across most asset classes, in particular Fixed Income, Equity and Derviative products.
A good understanding of Ops processes and system feed changes with external providers for the above product set.
Ability to resolve issues during delivery, being able to explain these to stakeholders and to Technology delivery teams.
Ability and experience of working under pressure - both autonomously and within a team.
Ability to liaise with business and IT stakeholders at all levels of the organisation.
Solid communication skills - both written and oral.
Ideally, good knowledge of the Murex & Gloss platforms.
A good understanding of Vanilla Interest Rate products
A strong delivery track record and someone who can really take ownership of managing Operations related tasks
A good understanding of the software development lifecycle
Experience in management of back office functions or similar roles.
Strong understanding of securities products and back office responsibilities.
Coordination and delivery of strategic projects for the department with management of complex requirements and process implementation.
Experience in stakeholder management, building positive relationships, and making decisions with positive impact on teams managed.
Strong track record or delivering strategic initiatives and creating efficiencies.
Experience of implementing and improving the operational control environment.



**SKILLS AND EXPERIENCE**


Strong Microsoft skills i.e. Word and Excel
Strong communication skills, written, oral and listening
Strong stakeholder management techniques
Excellent understanding of Operational Risk and Control.
Strong understanding of the trade lifecycle management of various products and associated risks
Good working knowledge of the regulatory environment and upcoming changes
Understand the cash flows and dynamics of a banking business such as funding requirements and their importance
Understand the key elements of the front to back process flow including other infrastructure groups i.e. Market Risk, Credit Risk, Finance, Product Control, Legal, Compliance, etc.



**PERSONAL REQUIREMENTS**


Ability to work autonomously and initiate and prioritize own work
Ability to work with teams of project managers
Solid judgment, strong negotiating skills, and a practical approach to implementation u2013 including knowledge of Bank systems.
A strategic approach, with the ability to articulate and implement vision/strategy. Leadership qualities and ability to inspire and ignite change.
Excellent interpersonal and communication skills with proven ability to influence decision-making process and build consensus. Ability to demonstrate strong and independent decision-making skills
Effective conflict management with ability to de-escalate disagreements and orchestrate resolutions
Proven ability to develop and promote talent and bolster the abilities of team members through feedback and guidance
Exceptional accuracy and attention to detail.
Results driven, with a strong sense of accountability.
Work experience in the Securities Industry, preferably in a similar role
Proactive and self-starting individual with high levels of ownership
Strong analytical skills
Hands on with the ability to work autonomously but also dig into details gaining system access to perform thorough analysis
Proven ability to organise and prioritise own workload and drive results
The ability to demonstrate strong decision making skills/sound judgements
Proactive and self-starting individual with high levels of ownership
Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions
Strong interpersonal skills together with the ability to influence others and make decisions
Strong problem solving skills with a logical approach
The ability to collaborate and partner across the firm
High attention to detail
Ability to operate well under pressure, with urgency and prioritise work deliverables accordingly.
Ability to collaborate and partner across the firm.
Strong numerical problem-solving skills with a structured and logical approach to addressing business problems.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
MUFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group's operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.
Please visit our website for more information - mufgemea.com.
The EMEA Operations department supports MUFG's core products and services including Banking (commercial/retail-based payments, loans, derivatives, trade finance) and Securities (Derivatives, FX, Fixed Income, Equity etc). The role of Operations is to manage the interaction between Operations and MUFG's internal clients (Front Office, Trading Desks etc) and has close ties with other support areas such as , Legal, Compliance, Risk etc
**NUMBER OF DIRECT REPORTS**
**MAIN PURPOSE OF THE ROLE**
The main purpose of the role is to lead requirements definition for MSOS change deliveries across all covered products. SME knowledge will be used to propose and execute process efficiency leveraging metrics to help identify opportunities with strong business cases.
Operational process re-design will also be required in the role to ensure optimal control standards across products and processes supported.
Adapting to Industry change is required in the role - both scoping to determine cross functional impact as well as defining Operations specific requirements to successfully implement.
In the role the individual will be responsible for providing support to multiple trading desks when supporting post execution tasks in a change capacity. The role will need to manage multiple currencies, market locations, and controls within a change environment.
The role requires strong understanding of Fixed Income, Equity, and Secured Financing trade flow and support activities including payment processing, collateral management, securities settlements, and asset servicing in order to support system enhancements, industry change initiatives, and efficiency improvements.
The role requires active management and understanding of the day-to-day processes, interactions and relationships managed by the wider Operations team, with the provision of continuous development ideas and improvements.
A detailed understanding of the front to back process is essential to ensure change driven by both internal and external stakeholders is understood and appropriately addressed in line with functional control standards.
**KEY RESPONSIBILITIES**
+ Supporting the business to gather formal Business Requirements and input into the Technical design documents.
+ Supporting the business to review and provide input into As-is and To-Be workflows.
+ Performing GAP analysis between current state and proposed state solutions.
+ Formulating testing approaches and support writing of test plans
+ Completing project/work-stream status reports.
+ General ad-hoc support for any new requirements or issues related to the project.
+ Ability to deal with trade lifecycle queries
+ Problem solving of issues as they occur throughout the project lifecycle.
+ Contribute to the development and implementation of the relevant Business' expansion strategy.
+ Review bespoke Business requirements to ensure Operation delivery in partnership with Processing teams, accuracy and to confirm compliance with bank policy and market requirements.
+ Support documentation requirements throughout the project lifecycle and draft various requirement documents where required ensuring content is fit for purpose and thorough so that project scope is assessed in an appropriate manner.
+ Draft clear, concise, and complete PowerPoint decks and other presentation materials used to update senior management and key stakeholders throughout the project lifecycle.
+ Liaise with third party vendors where required to analyse proposed solutions to process changes to ensure business requirements are addressed adequately.
+ Prioritize the pipeline in a manner that is deliverable for Operations and is commercially beneficial for the organization
+ Collaborate with internal stakeholders to maintain and improve service levels and deliver first class client experience ensuring effective inter-departmental collaboration
+ Drive and implement efficiency improvements and new business initiatives
+ Act as an escalation point of contact for internal and external technical queries and client related issues, liaising with other stakeholders to seek resolution and/or to further escalate as required
+ Understand and influence in the wider market / industry environment and actively participate in working groups where required to
+ Review and present management information, reporting, monthly and periodical submissions to Business/Branch recipients as required
+ Use data analytics and trend analysis to drive short term tactical as well as strategic change for MUSE
+ Actively manage and build relationships with the Front Office and other key business partners across the firm.
+ Carry out management responsibilities (where applicable) in accordance with the Company's policies and procedures ensuring that all staff are fully trained and understand what is required of them in order to do their jobs effectively. This includes, but is not necessarily limited to, the following: providing job descriptions and setting objectives/personal development plans for, and performing performance appraisals of, staff at least twice a year, handling appropriately any grievance or disciplinary issues, liaising with the Human Resources Department where appropriate.
**WORK EXPERIENCE**
+ Business analysis experience working for a top tier bank.
+ Excellent knowledge and experience of OPS functions/workflows.
+ Good knowledge across most asset classes, in particular Fixed Income, Equity and Derviative products.
+ A good understanding of Ops processes and system feed changes with external providers for the above product set.
+ Ability to resolve issues during delivery, being able to explain these to stakeholders and to Technology delivery teams.
+ Ability and experience of working under pressure - both autonomously and within a team.
+ Ability to liaise with business and IT stakeholders at all levels of the organisation.
+ Solid communication skills - both written and oral.
+ Ideally, good knowledge of the Murex & Gloss platforms.
+ A good understanding of Vanilla Interest Rate products
+ A strong delivery track record and someone who can really take ownership of managing Operations related tasks
+ A good understanding of the software development lifecycle
+ Experience in management of back office functions or similar roles.
+ Strong understanding of securities products and back office responsibilities.
+ Coordination and delivery of strategic projects for the department with management of complex requirements and process implementation.
+ Experience in stakeholder management, building positive relationships, and making decisions with positive impact on teams managed.
+ Strong track record or delivering strategic initiatives and creating efficiencies.
+ Experience of implementing and improving the operational control environment.
**SKILLS AND EXPERIENCE**
+ Strong Microsoft skills i.e. Word and Excel
+ Strong communication skills, written, oral and listening
+ Strong stakeholder management techniques
+ Excellent understanding of Operational Risk and Control.
+ Strong understanding of the trade lifecycle management of various products and associated risks
+ Good working knowledge of the regulatory environment and upcoming changes
+ Understand the cash flows and dynamics of a banking business such as funding requirements and their importance
+ Understand the key elements of the front to back process flow including other infrastructure groups i.e. Market Risk, Credit Risk, Finance, Product Control, Legal, Compliance, etc.
**PERSONAL REQUIREMENTS**
+ Ability to work autonomously and initiate and prioritize own work
+ Ability to work with teams of project managers
+ Solid judgment, strong negotiating skills, and a practical approach to implementation - including knowledge of Bank systems.
+ A strategic approach, with the ability to articulate and implement vision/strategy. Leadership qualities and ability to inspire and ignite change.
+ Excellent interpersonal and communication skills with proven ability to influence decision-making process and build consensus. Ability to demonstrate strong and independent decision-making skills
+ Effective conflict management with ability to de-escalate disagreements and orchestrate resolutions
+ Proven ability to develop and promote talent and bolster the abilities of team members through feedback and guidance
+ Exceptional accuracy and attention to detail.
+ Results driven, with a strong sense of accountability.
+ Work experience in the Securities Industry, preferably in a similar role
+ Proactive and self-starting individual with high levels of ownership
+ Strong analytical skills
+ Hands on with the ability to work autonomously but also dig into details gaining system access to perform thorough analysis
+ Proven ability to organise and prioritise own workload and drive results
+ The ability to demonstrate strong decision making skills/sound judgements
+ Proactive and self-starting individual with high levels of ownership
+ Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions
+ Strong interpersonal skills together with the ability to influence others and make decisions
+ Strong problem solving skills with a logical approach
+ The ability to collaborate and partner across the firm
+ High attention to detail
+ Ability to operate well under pressure, with urgency and prioritise work deliverables accordingly.
+ Ability to collaborate and partner across the firm.
+ Strong numerical problem-solving skills with a structured and logical approach to addressing business problems.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute