Principal Workflow Architect - CRM & Industry Workflows
Posted 7 days ago
Job Viewed
Job Description
The **Principal Workflow Architect** for **CRM & Industry Workflows** is a technical responsible for guiding clients through the implementation of ServiceNow's **Customer Service Management (CSM)** and **Field Service Management (FSM) solutions** . This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
**Key Responsibilities**
Project Delivery
+ Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
+ Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
+ Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
+ Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
+ Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
+ Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
+ Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Pre-Sales Support
+ Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.
+ Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
Product Collaboration
+ Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
+ Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.
In order to be successful in this role, we need someone who has:
**Experience:** A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
**Field Service Management Expertise:** Proven track record in designing and implementing FSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
**Domains:** Customer Service, Field Service Management, Sales Order Management, Telco Services Operations Management
**Leadership Skills:** Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
**Technical Skills:** Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within TSOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
**Certifications:** Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
Required Certifications
Mandatory:
+ Certified System Administrator
+ Certified Implementation Specialist - CSM and TSOM (within 90 days)
+ Certified Technical Architect (within first year)
When not having ServiceNow experience, then similar certification and experience for example with Salesforce:
+ Salesforce Service Cloud Consultant
+ Salesforce CTA
+ Salesforce Field Service Lightning
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Senior Manager, Data Analysis
Posted 1 day ago
Job Viewed
Job Description
Build creative social media conceptsnYour application
Ready to turn your expertise into impact?nIf you’re looking to lead with data, guide high-level strategy, and help shape a future where insights drive everything—we’d love to hear from you.
Apply now and let’s build smarter campaigns, together.nIntroduction
We are seeking a
Senior Data Analyst
who goes beyond reporting and designing metrics, engineering insights, and building proprietary models. If you are passionate about data exploration, modeling, and social intelligence, we would love to hear from you.nYour tasks
You lead performance analysis across social, influencer, and paid media, delivering strategic recommendationsnYou oversee social listening, competitor benchmarking, and market analysis to refine insightsnYou apply data science methods and collaborate across teams to develop predictive models and data-driven product narrativesnYou analyze social API data and build benchmarks across platforms, countries, content types, and creator tiers to deliver actionable insights and contextual intelligencenYou design and refine the Social Media Value (SMV) metric, integrating multiple data sources into one monetary valuenYou mentor junior analysts, promoting analytical rigor, creativity, and strategic thinkingnYour skills
You have 4-6 years of experience as a Data Analyst or hybrid Analyst/Scientist in digital strategy, social tech, marketing analytics, or agency settingsnYou possess expert knowledge in social analytics, data visualization, and forecasting tools like GWI, Pulsar, and Looker StudionYou are capable of designing scoring models, developing KPIs, and generating predictive insights, while translating technical results into strategic value for global clientsnYou understand social media platform (TikTok, Instagram, YouTube) dynamics and influencer/creator marketing metrics deeplynYou are skilled at working with unstructured API data, turning it into scalable, insightful frameworksnYou demonstrate strong leadership and mentorship skills and you’re fluent in English, any additional language is a plus
#J-18808-Ljbffrn
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed
Job Description
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed
Job Description
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed
Job Description
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed
Job Description
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed
Job Description
Be The First To Know
About the latest Workflows Jobs in London !
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed
Job Description
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed
Job Description
Data Analysis Starter Course (Hiring Immediately)
Posted today
Job Viewed