Business Process Lead
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Business Process Architect (GTM)/ TechOps Lead
London (Hybrid) | High-Growth B2B Tech & Marketing Scale-Up | 4-Day Working Week
Our partner are a fast-growing, privately owned B2B technology and marketing company on a mission to redefine how demand generation is delivered globally. Trusted by major organisations worldwide, we combine cutting-edge AI tools with expert in-house delivery teams to create transparent, ROI-driven campaigns that drive real results.
With operations across multiple global hubs, we’re scaling rapidly-and we’re known for our people-first culture, high-performing teams, and a unique 4-day working week that gives our team balance, flexibility, and ownership.
The Role:
As Business Process Architect (GTM)/ TechOps Lead – Workflow & Automation, you’ll be at the heart of our business operations. Working closely with senior leaders and cross-functional teams, you’ll map processes, identify opportunities for automation, and lead the implementation of a modern workflow stack.
Your mission: design and optimise tools, integrations, and reporting systems that make us faster, smarter, and more efficient at scale.
What You’ll Be Doing
- Run workshops to map workflows, spot bottlenecks, and find quick wins
- Translate business needs into automation roadmaps and tool recommendations
- Configure tools, create integrations (including Salesforce), and drive adoption
- Build dashboards, run audits, and champion self-serve reporting
- Produce guides, deliver training, and ensure governance and security across systems
What We’re Looking For
- 5+ years in technical/operations roles with deep knowledge of CRMs, workflow tools, and Microsoft 365
- Strong experience in data cleaning, system configuration, and process mapping
- Proven success leading tool rollouts from discovery to adoption
- Hands-on, proactive problem-solver comfortable in a fast-paced scale-up environment
- Excellent communicator with strong stakeholder management skills
Must have experience:
- Salesforce | Microsoft 365 (Admin Centre a plus) |
- Airtable, ClickUp, Asana, Monday.com |
- No/Low-Code automation (Zapier, n8n.io, Make.com)
Why Join Us?
- Be part of a profitable, market-leading scale-up with ambitious growth plans
- Work with cutting-edge AI and machine learning teams, shaping next-gen solutions
- Real ownership-your ideas will directly shape how we operate
- Collaborative, people-first culture where every meeting has purpose
- 4-day working week + competitive benefits + regular socials
We’re proud to be an equal-opportunity employer & recruitment partner -diversity, equity, and inclusion are at the heart of everything we do.
Business Process Analyst
Posted today
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WHO WE ARE
Peninsula is the leading provider of marine energy services and solutions globally. For the last 25 years, we have positioned ourselves as the benchmark for quality in our industry. We offer local knowledge on a global scale.
WHAT YOU’LL DO
Peninsula is a leading integrated marine fuel supplier with a global presence. As we continue to develop our Enterprise Architecture (EA) capabilities, we’re expanding our team to better integrate business and technology domains and support the transition to a culture of continuous change.
We’re seeking a Business Process Architect to join our team. This role suits someone with a background in process architecture, enterprise modelling, or process improvement, who can work across business and technology teams to create meaningful architecture artifacts. Familiarity with enterprise architecture principles is a plus.
You’ll be part of a growing Risk Management function, working with the Team Lead, Operational Risk, IT, and SMEs to document, standardise, and improve business and system processes. You’ll translate operations into BPMN models using our EA tool (Orbus Infinity) and create artifacts (dashboards, data visualisations, and documentation) that make architecture content actionable for business users.
This role requires a systems thinking mindset, strong communication skills, and the ability to support change in a growing organisation. You should enjoy simplifying complexity through process modelling and collaborating with technical SMEs to align business and technology information.
MAIN RESPONSIBILITIES
- Develop and maintain BPMN process maps and data models that reflect business structures and processes
- Build and maintain links between process, data, and application layers within the EA tool
- Create and manage EA artifacts (e.g., dashboards, visualisations, documentation) to support business engagement and decision-making
- Act as an administrator and power user of the Orbus Infinity tool
- Understand and apply business architecture principles, techniques, and tools to address business challenges
- Assist the Lead Business Architect in analysing business processes to identify opportunities for improvement and optimisation
- Collaborate with stakeholders to gather, document, and validate business requirements and design appropriate solutions
- Bring together disconnected information to inform decision-making and support enterprise-wide understanding
- Work with technical SMEs to align business and technology domains and build integrated architecture views
- Contribute to the evolution of EA practices, including strategy, governance, and training
- Support internal communication and training efforts to increase EA literacy across the organisation
- Participate in broader process improvement and change initiatives
KNOWLEDGE, SKILLS AND EXPERIENCE
Essential:
- 3+ years experience in enterprise architecture, process architecture, or a process improvement/business process analyst role
- Proficiency in BPMN (or equivalent process modelling/mapping techniques) and/or familiarity with EA principles
- Ability to analyse information to identify insights
- Strong analytical and visual communication skills
- Experience translating business process into business or architecture artifacts
- Comfortable in a dynamic, evolving environment
- Patient, adaptable, and resilient in supporting continuous transformation, able to deal with complexity and ambiguity to achieve creative problem solving
- Collaborative mindset with ability to work across business and technical teams
- Comfortable working with unstructured data and able to apply logic and rational to provide structure
Desirable:
- Exposure to data visualisation tools (e.g., Power BI) is a plus
- Prior experience in an enterprise architecture role
- Experience working with Orbus Infinity EA software or equivalents (e.g. BizzDesign, Ardoq, LeanIX, etc)
- Experience in similar industry is advantageous
ServiceNow Business Process Consultant
Posted today
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Do you love all things process?
Are you passionate about shaping how ServiceNow is delivered to customers?
Morela is proud to be supporting our client in their search for an experienced ServiceNow Business Process Consultant to play a key role in a high-impact transformation project.
Business Process & Data Strategy Advisor
Posted 5 days ago
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**Job Summary**
The BPE Advisor supports business architecture and process mapping efforts, working closely with Tech and Fin Ops Audit teams to prepare for upcoming audits across Comcast Corporate, Cable, Sky, and/or NBCU. This role will be focused on Sky and helps identify data structures, understand system relationships, and clarify business rules to support audit planning. The Advisor also contributes to data and process improvement projects that enhance risk management, governance, and operational efficiency.
**Job Description**
**Job Description**
Core Responsibilities
- Collaborates with Internal Audit Teams on understanding the complexities and unique risks of upcoming audits and what may be unique to those businesses.
- Investigates, documents, clarifies, and connects business process architecture to related systems, policies, and data. Use methodical yet collaborate approach in each upcoming audit engagement to map current state processes and system architecture as they relate to controls that business unit leaders use or need to manage their businesses.
- Facilitates process and business architecture discussions with all levels of Company management. Keep peers and the Internal Auditor leaders informed of important issues as they arise.
- Collaborates with the rest of the Data team on connecting to systems across Comcast, sampling and analyzing data, interpreting data relationships within and across systems, and propose data deliverables that can support upcoming testing.
- Ensures all data is secure and follows company policies regarding data classification.
- Ensures process, systems, data lineage, and analytics documentation is developed timely and with high quality.
- Supports the coordination of multiple projects with varying complexity to help execute the audit plan and respond to specific requests from Internal Audit leadership.
- Maintains ongoing professional relationships with Corporate and business unit management, technology management peers, internal audit peers/team and audit leaders.
- Proven ability to deal with ambiguity, learn and understand new business areas quickly, visualize processes, and manage project timelines. Demonstrates the ability to work in a complex, dynamic, diverse, and fast-paced environment.
- Exemplifies the highest degree of trust and integrity by continually upholding the principles of professional standards.
- Develops a network of peers to stay current of audit automation trends in the industry and profession.
- Demonstrates ownership for assigned activities and is accountable for completing activities, ensuring that team members are accountable for completing activities, and/or requesting assistance as needed.
- Exercise independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Professional Experience and Qualifications
- Demonstrates high quality oral and written communication skills.
- Experienced in supporting large, complex projects by helping with planning, organizing tasks, and coordinating timelines to meet key deadlines.
- Proven ability to synthesize and summarize voluminous/technical information into executive presentations.
- Strong analytical and critical thinking skills, and excellent written and oral communications and presentation skills.
- Strong cross-functional collaboration and interpersonal skills to influence and engage audit partners as well as business unit partners of all levels.
- Strong systems/process architecture skills with ability to connect process flows to systems to data elements.
- Commitment to continuously self-improve by welcoming feedback and working to leverage strengths and focus on areas of development.
- Offers help and encouragement to team members when needed to support their growth and learning.
- Support a team-focused atmosphere by sharing ideas, taking on meaningful tasks, and being available to help teammates when needed.
- Bachelor's degree in Information Systems, Business Administration, Computer Science, Statistics, Data Science, Technology or Engineering.
- 5+ years' experience with Business Process Effectiveness and Project Management.
- Minimum of 5-7 years of work experience demonstrating increasing levels of responsibility.
**Skills**
Analytical Thinking, Business Architecture, Collaboration, Communication, Data Analysis, Process Mapping, Project Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Certifications** (if applicable)
**Relevant Work Experience**
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Program & Project Management
Business Process Analyst - UWB, Integration, Insurance
Posted 2 days ago
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Business Process Analyst - Underwriting Workbench, Integration, Insurance
Up to 670 per day - Inside IR35
London / Primarily Remote
5 months
My client is a London Market Insurer who require a Business Process Analyst with previous experience working on an Underwriting Workbench programme within the Insurance Industry.
Key Requirements:
- Proven commercial experience working as a Business Process Analyst within the Insurance Industry.
- Demonstrable experience evaluating the process of an Underwriting Workbench from an automation and integration perspective.
- Strong understanding of Insurance system integrations.
- Strong working knowledge of process mapping and As Is and To Be processes.
- Lean Six Sigma Certification (Black Belt preferred).
- Excellent communication and stakeholder management skills.
- The ability to lead meetings and interact with various people across the business, from end users up to leadership.
- Ability to understand the impact of the release of system / software implementation and adoption (working closely with users)
- Previous experience working on an international / global scale (different time zones / regions etc)
- Familiarity with AI (Artificial Intelligence).
Nice to have:
- Immediate availability.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Business Process Architect - Hybrid / Moorgate - Investment
Posted 2 days ago
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Job Description
Business Process Architect - Hybrid / Moorgate - 6 month Contract - Investment management
Role - Business Process Architect
Duration - 6 months
Location - Remote / Moorgate - 50% of the time in the office
Rate - 450 per day (Inside IR35)
Experience -
- Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flows
- Evidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPC
- Extensive experience of business process analysis and modelling
- Business process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the process
- Use of process metrics to drive process improvement and reduce risk
- Experience of investment and / or asset management operations
- Sound understanding of IT software and infrastructure
- Ability to work independently and with others
- Extremely organised with strong time-management skills
GCS is acting as an Employment Business in relation to this vacancy.
Business Process Analyst - UWB, Integration, Insurance
Posted 6 days ago
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Job Description
Business Process Analyst - Underwriting Workbench, Integration, Insurance
Up to 670 per day - Inside IR35
London / Primarily Remote
5 months
My client is a London Market Insurer who require a Business Process Analyst with previous experience working on an Underwriting Workbench programme within the Insurance Industry.
Key Requirements:
- Proven commercial experience working as a Business Process Analyst within the Insurance Industry.
- Demonstrable experience evaluating the process of an Underwriting Workbench from an automation and integration perspective.
- Strong understanding of Insurance system integrations.
- Strong working knowledge of process mapping and As Is and To Be processes.
- Lean Six Sigma Certification (Black Belt preferred).
- Excellent communication and stakeholder management skills.
- The ability to lead meetings and interact with various people across the business, from end users up to leadership.
- Ability to understand the impact of the release of system / software implementation and adoption (working closely with users)
- Previous experience working on an international / global scale (different time zones / regions etc)
- Familiarity with AI (Artificial Intelligence).
Nice to have:
- Immediate availability.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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Business Process Architect - Hybrid / Moorgate - Investment
Posted 6 days ago
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Business Process Architect - Hybrid / Moorgate - 6 month Contract - Investment management
Role - Business Process Architect
Duration - 6 months
Location - Remote / Moorgate - 50% of the time in the office
Rate - 450 per day (Inside IR35)
Experience -
- Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flows
- Evidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPC
- Extensive experience of business process analysis and modelling
- Business process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the process
- Use of process metrics to drive process improvement and reduce risk
- Experience of investment and / or asset management operations
- Sound understanding of IT software and infrastructure
- Ability to work independently and with others
- Extremely organised with strong time-management skills
GCS is acting as an Employment Business in relation to this vacancy.
Business Process Analyst - Compliance & Ops - Global Tech
Posted today
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We're hiring a mid-level Business Process Analyst to join a global supply chain compliance team on a 6-month contract. The role is London hybrid, and it's hands-on from day one.
This isn't just BA work-it's project ownership, compliance oversight, and operational process redesign. You'll spot gaps, fix them, write the docs, and keep cross-functional teams moving.
What's the offer?
- Annual salary up to £64,000 doe
- 6 months contract - inside IR35, PAYE - Paid weekly
- Location: London - Hybrid - 3 days onsite is a MUST
What we're looking for:
- 3-6 years' experience in compliance, operations, or analytics roles - Busines Analyst / Business Process Analyst / Compliance Ops - BA
- Hands on experience in process mapping, documentation, and project coordination
- Good experience with SQL (read, interpret queries), Excel, Visio
- Bonus: Tableau know-how
If this is of your interest, Apply Now with your CV or LinkedIn profile today for immediate consideration.
Associate Director, Supply Chain Business Process Management
Posted 15 days ago
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Location: London, UK
Reports to: VP, Global Manufacturing Technology & Supply
Job Summary:
The Associate Director, Supply Chain Business Process Management (BPM) is responsible for evaluating, designing, and optimizing end-to-end supply chain processes to align with Orchard’s strategic goals. The role focuses on process improvement, digital transformation, and cross-functional collaboration, ensuring seamless integration of ERP and patient orchestration platforms within a GxP-regulated environment.
Key Responsibilities
Business Process Optimization:
- Analyze, design, and improve SCM business processes across logistics, distribution, manufacturing, and warehousing.
- Lead process improvement projects, ensuring alignment with operational goals.
- Define workflows, document processes, and establish KPIs.
- Oversee change management, training, and post-implementation reviews.
- Provide leadership and problem solving expertise to effectively work with and influence teams of the functional representatives.
Digital Transformation & ERP Implementation:
- Translate business needs into ERP and patient orchestration platform requirements.
- Lead system selection, vendor management, and project execution.
- Align digital initiatives with IT and business strategy.
- Ensure cross-functional system integration with quality, commercial, clinical, and medical functions.
- Manage risk, milestones, stakeholder communication, and project governance.
Operational Excellence & SCM Management:
- Lead S&OP cycles and KPI reporting for executive leadership.
- Apply Lean Six Sigma to enhance SCM efficiency.
- Establish SCM risk management processes and reviews.
Requirements
Qualifications:
- 10+ years in business process management, ERP implementation, and digital systems within biotech/life sciences.
- Deep knowledge of SCM ERP modules (procurement, logistics, manufacturing, warehousing).
- Experience with patient orchestration platforms for Cell and Gene Therapy.
- Proficient in business process mapping, Lean Six Sigma, and GxP compliance.
- Familiar with IT and quality change control processes.
Skills & Competencies:
- Certified Business Analysis Professional (CBAP) or equivalent preferred.
- Strong leadership, problem-solving, and project management skills.
- Excellent communication, organizational, and stakeholder management abilities.
- Self-motivated, detail-oriented, and able to work independently in dynamic environments.
Education:
- Bachelor’s degree in Computer Science, Life Sciences, or Business-related field.