Principal Workflow Architect - CRM & Industry Workflows
London, London
ServiceNow, Inc.
Posted 11 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Principal Workflow Architect** for **CRM & Industry Workflows** is a technical responsible for guiding clients through the implementation of ServiceNow's **Customer Service Management (CSM)** and **Sales Order Management (SOM)** solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
**Key Responsibilities**
Architecture
+ Participate in workshops with customers to assess current processes and establish future-state processes
+ Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
+ Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Project Delivery
+ Act as the primary technical and functional liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
+ Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and SOM implementations.
+ Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
+ Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
+ Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
+ Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
+ Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Pre-Sales Support
+ Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM and SOM.
+ Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
Product Collaboration
+ Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
+ Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.
Due to the nature of this role and the sensitivity of the data and systems involved, candidates must be **UK nationals** and eligible for **Security Check (SC) clearance.**
In order to be successful in this role, we need someone who has:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
**Customer Service Management Expertise:** Proven track record in designing and implementing CSM & SOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
**Domains:** Customer Service, Sales Order Management, Telco Services Operations Management
**Industries:** Telco, Education Sector
**Leadership Skills:** Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
**Technical Skills:** Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within TSOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
**Certifications:** Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist, and Certified Technical Architect within the first year.
Required Certifications
Mandatory:
+ Certified System Administrator
+ Certified Implementation Specialist - CSM, SOM and TSOM (within 90 days)
+ Certified Technical Architect (within first year)
When not having ServiceNow experience, then similar certification and experience for example with Salesforce:
+ Salesforce Service Cloud Consultant
+ Salesforce CTA
+ Salesforce Field Service Lightning
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
The **Principal Workflow Architect** for **CRM & Industry Workflows** is a technical responsible for guiding clients through the implementation of ServiceNow's **Customer Service Management (CSM)** and **Sales Order Management (SOM)** solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
**Key Responsibilities**
Architecture
+ Participate in workshops with customers to assess current processes and establish future-state processes
+ Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
+ Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Project Delivery
+ Act as the primary technical and functional liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
+ Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and SOM implementations.
+ Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
+ Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
+ Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
+ Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
+ Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Pre-Sales Support
+ Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM and SOM.
+ Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
Product Collaboration
+ Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
+ Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.
Due to the nature of this role and the sensitivity of the data and systems involved, candidates must be **UK nationals** and eligible for **Security Check (SC) clearance.**
In order to be successful in this role, we need someone who has:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
**Customer Service Management Expertise:** Proven track record in designing and implementing CSM & SOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
**Domains:** Customer Service, Sales Order Management, Telco Services Operations Management
**Industries:** Telco, Education Sector
**Leadership Skills:** Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
**Technical Skills:** Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within TSOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
**Certifications:** Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist, and Certified Technical Architect within the first year.
Required Certifications
Mandatory:
+ Certified System Administrator
+ Certified Implementation Specialist - CSM, SOM and TSOM (within 90 days)
+ Certified Technical Architect (within first year)
When not having ServiceNow experience, then similar certification and experience for example with Salesforce:
+ Salesforce Service Cloud Consultant
+ Salesforce CTA
+ Salesforce Field Service Lightning
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
0
Business Process Developer
London, London
Mitie
Posted 8 days ago
Job Viewed
Job Description
Job Overview
Reporting to the Bid and Sales Programme Manager, the Software Developer will design, develop, and maintain high-quality software solutions, collaborating closely with the Bid and Sales teams to deliver reliable, scalable, and efficient applications.
Main Duties
- Design, develop, test, and deploy software applications according to business requirements including dashboards, monitoring tools, resource and project tracking systems, allowing us to manage, report and utilise our resources more efficiently.
- Write clean, maintainable, and well-documented code.
- Collaborate with cross-functional teams to define technical requirements and solutions.
- Stay current with emerging technologies, tools, and best practices in software development.
- Undertake dedicated training and support to the core team of super users, as well as training to the wider business as needed.
- Provide support to develop the technology platforms used to enable bid team ways of working.
What we are looking for
- Proficiency in one or more programming languages (e.g., JavaScript, Python, Java, C#, etc.)
- Experience with modern frameworks and tools (e.g., React, Node.js, Django, Spring, .NET)
- Understanding of software development best practices, including version control (Git) and testing methodologies
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Ability to communicate and influence stakeholders up to senior level
This advertiser has chosen not to accept applicants from your region.
1
Business Process Developer
London, London
Mitie
Posted today
Job Viewed
Job Description
Job Description
Job Overview
Reporting to the Bid and Sales Programme Manager, the Software Developer will design, develop, and maintain high-quality software solutions, collaborating closely with the Bid and Sales teams to deliver reliable, scalable, and efficient applications.
Main Duties
- Design, develop, test, and deploy software applications according to business requirements including dashboards, monitoring tools, resource and project tracking systems, allowing us to manage, report and utilise our resources more efficiently.
- Write clean, maintainable, and well-documented code.
- Collaborate with cross-functional teams to define technical requirements and solutions.
- Stay current with emerging technologies, tools, and best practices in software development.
- Undertake dedicated training and support to the core team of super users, as well as training to the wider business as needed.
- Provide support to develop the technology platforms used to enable bid team ways of working.
What we are looking for
- Proficiency in one or more programming languages (e.g., JavaScript, Python, Java, C#, etc.)
- Experience with modern frameworks and tools (e.g., React, Node.js, Django, Spring, .NET)
- Understanding of software development best practices, including version control (Git) and testing methodologies
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Ability to communicate and influence stakeholders up to senior level
This advertiser has chosen not to accept applicants from your region.
2
Business Process Change Analyst
London, London
Hays
Posted today
Job Viewed
Job Description
Business Analyst (Org Readiness / Change)
Until April 2026
London
Hybrid
Inside IR35
The Company
Investment Bank
About the Role
Proven experience as a Business Analyst in project-based environments within the Wealth Management financial services sector.
Responsibilities:
- Strong understanding of business process modelling, process readiness and change implementation.
- Managing operational change, process mapping and process change.
- Support project planning, scope definition.
- Identify process/control/mandate changes.
- Support planning for organisation change / staff communication and training.
- Work with stakeholders to monitor progress and escalate risks and issues where needed.
- Support project governance requirements.
- Support test planning and execution.
This role is advertised via Hays.
SM
This advertiser has chosen not to accept applicants from your region.
3
ServiceNow Business Process Analyst
London, London
Janus Henderson Investors
Posted 4 days ago
Job Viewed
Job Description
Why work for us?
A career at Janus Henderson is more than a job, it's about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
+ Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes
+ Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices
+ Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Work directly with the ServiceNow development team to select the most effective solution for defined requirements
+ Support unit testing, UAT, and customer validation, ensuring business objectives are met
+ Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow
+ Carry out other duties as assigned
What to expect when you join our firm
+ Hybrid working and reasonable accommodations
+ Generous Holiday policies
+ Excellent Health and Wellbeing benefits including corporate membership to ClassPass
+ Paid volunteer time to step away from your desk and into the community
+ Support to grow through professional development courses, tuition/qualification reimbursement and more
+ Maternal/paternal leave benefits and family services
+ Complimentary subscription to Headspace - the mindfulness app
+ All employee events including networking opportunities and social activities
+ Lunch allowance for use within our subsidised onsite canteen
Must have skills
+ 3+ years of experience designing and implementing processes on the ServiceNow platform
+ Strong analytical skills, strategic mindset, and experience with cross-functional teams
+ Highly organised with excellent communication and stakeholder management skills
+ Proven ability to create clear and concise documentation
+ Experience providing solutions for ITSM and ITOM offerings
+ ServiceNow Certified System Administrator (CSA)
+ ITIL V4 certification
Nice to have skills
+ ServiceNow Certified Implementation Specialist credentials
+ Agile experience is highly favourable
+ Financial Services experience/knowledge
Supervisory responsibilities
+ No
Potential for growth
+ Mentoring
+ Leadership development programs
+ Regular training
+ Career development services
+ Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at
#LI-LN2 #LI-HYBRID
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
A career at Janus Henderson is more than a job, it's about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
+ Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes
+ Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices
+ Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Work directly with the ServiceNow development team to select the most effective solution for defined requirements
+ Support unit testing, UAT, and customer validation, ensuring business objectives are met
+ Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow
+ Carry out other duties as assigned
What to expect when you join our firm
+ Hybrid working and reasonable accommodations
+ Generous Holiday policies
+ Excellent Health and Wellbeing benefits including corporate membership to ClassPass
+ Paid volunteer time to step away from your desk and into the community
+ Support to grow through professional development courses, tuition/qualification reimbursement and more
+ Maternal/paternal leave benefits and family services
+ Complimentary subscription to Headspace - the mindfulness app
+ All employee events including networking opportunities and social activities
+ Lunch allowance for use within our subsidised onsite canteen
Must have skills
+ 3+ years of experience designing and implementing processes on the ServiceNow platform
+ Strong analytical skills, strategic mindset, and experience with cross-functional teams
+ Highly organised with excellent communication and stakeholder management skills
+ Proven ability to create clear and concise documentation
+ Experience providing solutions for ITSM and ITOM offerings
+ ServiceNow Certified System Administrator (CSA)
+ ITIL V4 certification
Nice to have skills
+ ServiceNow Certified Implementation Specialist credentials
+ Agile experience is highly favourable
+ Financial Services experience/knowledge
Supervisory responsibilities
+ No
Potential for growth
+ Mentoring
+ Leadership development programs
+ Regular training
+ Career development services
+ Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at
#LI-LN2 #LI-HYBRID
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
This advertiser has chosen not to accept applicants from your region.
4
Business Process Change Analyst
London, London
Hays
Posted today
Job Viewed
Job Description
Job Description
Business Analyst (Org Readiness / Change)
Until April 2026
London
Hybrid
Inside IR35
The Company
Investment Bank
About the Role
Proven experience as a Business Analyst in project-based environments within the Wealth Management financial services sector.
Responsibilities:
- Strong understanding of business process modelling, process readiness and change implementation.
- Managing operational change, process mapping and process change.
- Support project planning, scope definition.
- Identify process/control/mandate changes.
- Support planning for organisation change / staff communication and training.
- Work with stakeholders to monitor progress and escalate risks and issues where needed.
- Support project governance requirements.
- Support test planning and execution.
This role is advertised via Hays.
SM
This advertiser has chosen not to accept applicants from your region.
5
AI - Business Process Solutions Architect
London, London
NTT America, Inc.
Posted 27 days ago
Job Viewed
Job Description
**The team you'll be working with:**
As a Business Process Solutions Architect, you will design and define the future of business operations powered by AI. You will shape end-to-end solutions that integrate modular agent platforms and decision-support systems, co-creating with both clients and internal teams to deliver scalable impact.
**What you'll be doing:**
+ Analyse current-state client operations (e.g. Finance, Healthcare claims, lending, compliance)
+ Architect AI-native workflows and digital operating models
+ Define domain-specific data and process models in partnership with ML/ontology teams
+ Align domain roadmaps with platform capabilities and product vision
+ Present and evangelise solutions to executive stakeholders
**What experience you'll bring:**
+ Solid experience in the Finance sector or Healthcare Payer, Lending, or Compliance operations
+ Proven ability to design digital BPS solutions or BPaaS models
+ Strong understanding of AI/ML applications in process transformation
+ Excellent communication and solution storytelling for C-suite audiences
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Back to search Email to a friend Apply now
As a Business Process Solutions Architect, you will design and define the future of business operations powered by AI. You will shape end-to-end solutions that integrate modular agent platforms and decision-support systems, co-creating with both clients and internal teams to deliver scalable impact.
**What you'll be doing:**
+ Analyse current-state client operations (e.g. Finance, Healthcare claims, lending, compliance)
+ Architect AI-native workflows and digital operating models
+ Define domain-specific data and process models in partnership with ML/ontology teams
+ Align domain roadmaps with platform capabilities and product vision
+ Present and evangelise solutions to executive stakeholders
**What experience you'll bring:**
+ Solid experience in the Finance sector or Healthcare Payer, Lending, or Compliance operations
+ Proven ability to design digital BPS solutions or BPaaS models
+ Strong understanding of AI/ML applications in process transformation
+ Excellent communication and solution storytelling for C-suite audiences
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Back to search Email to a friend Apply now
This advertiser has chosen not to accept applicants from your region.
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6
Associate Director, Supply Chain Business Process Management
London, London
Orchard Therapeutics
Posted today
Job Viewed
Job Description
Location: London, UK
Reports to: VP, Global Manufacturing Technology & Supply
Job Summary:
The Associate Director, Supply Chain Business Process Management (BPM) is responsible for evaluating, designing, and optimizing end-to-end supply chain processes to align with Orchard’s strategic goals. The role focuses on process improvement, digital transformation, and cross-functional collaboration, ensuring seamless integration of ERP and patient orchestration platforms within a GxP-regulated environment.
Key Responsibilities
Business Process Optimization:
- Analyze, design, and improve SCM business processes across logistics, distribution, manufacturing, and warehousing.
- Lead process improvement projects, ensuring alignment with operational goals.
- Define workflows, document processes, and establish KPIs.
- Oversee change management, training, and post-implementation reviews.
- Provide leadership and problem solving expertise to effectively work with and influence teams of the functional representatives.
Digital Transformation & ERP Implementation:
- Translate business needs into ERP and patient orchestration platform requirements.
- Lead system selection, vendor management, and project execution.
- Align digital initiatives with IT and business strategy.
- Ensure cross-functional system integration with quality, commercial, clinical, and medical functions.
- Manage risk, milestones, stakeholder communication, and project governance.
Operational Excellence & SCM Management:
- Lead S&OP cycles and KPI reporting for executive leadership.
- Apply Lean Six Sigma to enhance SCM efficiency.
- Establish SCM risk management processes and reviews.
Requirements
Qualifications:
- 10+ years in business process management, ERP implementation, and digital systems within biotech/life sciences.
- Deep knowledge of SCM ERP modules (procurement, logistics, manufacturing, warehousing).
- Experience with patient orchestration platforms for Cell and Gene Therapy.
- Proficient in business process mapping, Lean Six Sigma, and GxP compliance.
- Familiar with IT and quality change control processes.
Skills & Competencies:
- Certified Business Analysis Professional (CBAP) or equivalent preferred.
- Strong leadership, problem-solving, and project management skills.
- Excellent communication, organizational, and stakeholder management abilities.
- Self-motivated, detail-oriented, and able to work independently in dynamic environments.
Education:
- Bachelor’s degree in Computer Science, Life Sciences, or Business-related field.
This advertiser has chosen not to accept applicants from your region.
7
Global Black Belt Specialist (GBB) - AI Business Process
London, London
Microsoft Corporation
Posted today
Job Viewed
Job Description
Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they can't achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking - a cloud-enabled world.
At Microsoft we have unique capabilities to meet the needs of individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the world. Our mission is to empower every person and every organization on the planet.
As a D365 Global Black Belt Specialist (GBB Specialist) you will be a senior solution sales leader working with our most important Strategic customers across EMEA to drive new cloud business. You will lead a virtual team of technical, business value, partner and consulting resources to generate pipeline, progress sales pursuits and achieve/exceed revenue targets for AI Business Process in EMEA. You will help drive the market, identify opportunities, shape value early in sales cycles and help the Field sales team differentiate against the competition to grow market share year on year.
**The purpose of this role**
The reinvention of business process represents a bold bet for Microsoft to accelerate our growth in commercial cloud services. The AI BP mission is to help customers digitally transform their businesses, drive new sources of revenue, create engaging ways to serve their customers and transform the way in which their business runs to drive new levels of profitability.
The D365 Global Black Belt Specialist (GBB Specialist) is a senior and accomplished solution sales leader with a proven track record of driving complex digital transformation in Fortune 500 and key enterprise accounts, that have the highest potential and strategic value. This person is a senior industry, business process and functional/technical expert who engages, coaches and accelerates the Field sales team to maximize performance.
These individuals will have deep tech competency and understanding of D365 product portfolio including Customer Experience, Sales and Customer Service (incl CcaaS), Field Service, F&O.
Along with winning key pursuits, the GBB Specialist helps harness knowledge, skills and learning for continuous feedback and business improvement, focusing on few areas:
+ **Graduating Incubation to Mainstream:** By partnering closely with Engineering to bring new features and product to market GBBs play a key role in field enablement. As the team learns what is and isn't working - both in incubation motions and mainstream, GBBs "ready others" by sharing best practices, coaching on solution positioning, and actively participating in skilling and readiness events. Their enablement capability extends to GPS and partner co-sell motions, where they help drive joint success with ISVs and SIs.
+ **Bringing Intensity for Complex Engagements:** GBBs are the "tip of the spear" for Microsoft's most advanced technologies They shape customer strategy, drive product feedback, influence adoption, and serve as trusted technical advisors to customers and partners at the deepest solution and technical levels.
+ **Advising the C-Suite:** GBBs quickly build trust with the C-Suite, such as CEOs , CFO, COO, etc. Through strategic conversations and relationship management, they help these leaders align technology solutions with business priorities, ensuring robust governance and innovation at scale.
**Responsibilities**
+ Directly driving the largest and most significant AI BP opportunities in Strategic accounts and scale across the broader market through v-teams and communities.
+ Discover, assess, evaluate, and challenge strategic customer objectives, translating them into digital transformation opportunities.
+ Address key change scenarios with quantifiable business value outcomes and justification.
+ Create compelling business value, outcome backed proposals, together with business value team. Help negotiate commercial agreements to successful close.
+ Develops Solution Sales Strategy mapping win themes to business value for AI BP.
+ Leverage experience from large geographic territories, industry scenarios and ISV market to support Field Sales Team execution.
+ Deliver product demo to customers.
+ Supporting incubation to mainstream for selected sales motions, providing feedback to PG and maintaining the constant loop.
+ Enable field sellers on best practices for discovery, driving business value and market compete.
+ Advising the C-Suite.
**Qualifications**
**What skills do you need to have?**
There will be many opportunities for you to learn and grow into this role and Microsoft.
**Required/Minimum Qualifications**
+ Several years of experience developing and leading account strategy and opportunity execution plans in complex business environments for Fortune 500+ organizations
+ Extensive experience as industry thought leader with deep tech knowledge of ERP / CRM / Low Code platforms, L200/300 AND proven track-record of effectively conveying the value and unique selling proposition of cross-Microsoft / cross platform solutions to senior business stakeholders (D365, Power Platform, Office 365, Azure, Artificial Intelligence, Machine Learning, ISVs)
+ Senior level pursuit leadership with a strong track record of new business development, territory building and quota performance, paired with proven ability of leading, partnering and orchestrating with virtual teams of experts, SMEs composed of industry, engineering, solution, technical, licensing and legal team members
+ Experience working with Manufacturing, Utilities or Logistics industry AND the ability and willingness to travel 25% to 50% (domestic and international) to attend client meetings, conferences, seminars, and industry events.
**Additional or Preferred Qualifications**
+ Bachelor's Degree or equivalent work experience required - MBA preferred
+ Deep understanding of competitors and related ecosystem
+ Assessing strategic customer objectives, digital transformation opportunity discovery, key improvement scenarios, and ability to measure and present incremental and new economic value
+ Disciplined operator with demonstrated accuracy in forecasting business and maintaining forecast hygiene
+ Certification and/or deep experience in business value selling
+ Ability to optimize the sales process by bringing the right resources to the table and coaching on the role of each player
+ Strong autonomy & time management skills - able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
+ German/French language skills (Level B2+) are a plus.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
At Microsoft we have unique capabilities to meet the needs of individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the world. Our mission is to empower every person and every organization on the planet.
As a D365 Global Black Belt Specialist (GBB Specialist) you will be a senior solution sales leader working with our most important Strategic customers across EMEA to drive new cloud business. You will lead a virtual team of technical, business value, partner and consulting resources to generate pipeline, progress sales pursuits and achieve/exceed revenue targets for AI Business Process in EMEA. You will help drive the market, identify opportunities, shape value early in sales cycles and help the Field sales team differentiate against the competition to grow market share year on year.
**The purpose of this role**
The reinvention of business process represents a bold bet for Microsoft to accelerate our growth in commercial cloud services. The AI BP mission is to help customers digitally transform their businesses, drive new sources of revenue, create engaging ways to serve their customers and transform the way in which their business runs to drive new levels of profitability.
The D365 Global Black Belt Specialist (GBB Specialist) is a senior and accomplished solution sales leader with a proven track record of driving complex digital transformation in Fortune 500 and key enterprise accounts, that have the highest potential and strategic value. This person is a senior industry, business process and functional/technical expert who engages, coaches and accelerates the Field sales team to maximize performance.
These individuals will have deep tech competency and understanding of D365 product portfolio including Customer Experience, Sales and Customer Service (incl CcaaS), Field Service, F&O.
Along with winning key pursuits, the GBB Specialist helps harness knowledge, skills and learning for continuous feedback and business improvement, focusing on few areas:
+ **Graduating Incubation to Mainstream:** By partnering closely with Engineering to bring new features and product to market GBBs play a key role in field enablement. As the team learns what is and isn't working - both in incubation motions and mainstream, GBBs "ready others" by sharing best practices, coaching on solution positioning, and actively participating in skilling and readiness events. Their enablement capability extends to GPS and partner co-sell motions, where they help drive joint success with ISVs and SIs.
+ **Bringing Intensity for Complex Engagements:** GBBs are the "tip of the spear" for Microsoft's most advanced technologies They shape customer strategy, drive product feedback, influence adoption, and serve as trusted technical advisors to customers and partners at the deepest solution and technical levels.
+ **Advising the C-Suite:** GBBs quickly build trust with the C-Suite, such as CEOs , CFO, COO, etc. Through strategic conversations and relationship management, they help these leaders align technology solutions with business priorities, ensuring robust governance and innovation at scale.
**Responsibilities**
+ Directly driving the largest and most significant AI BP opportunities in Strategic accounts and scale across the broader market through v-teams and communities.
+ Discover, assess, evaluate, and challenge strategic customer objectives, translating them into digital transformation opportunities.
+ Address key change scenarios with quantifiable business value outcomes and justification.
+ Create compelling business value, outcome backed proposals, together with business value team. Help negotiate commercial agreements to successful close.
+ Develops Solution Sales Strategy mapping win themes to business value for AI BP.
+ Leverage experience from large geographic territories, industry scenarios and ISV market to support Field Sales Team execution.
+ Deliver product demo to customers.
+ Supporting incubation to mainstream for selected sales motions, providing feedback to PG and maintaining the constant loop.
+ Enable field sellers on best practices for discovery, driving business value and market compete.
+ Advising the C-Suite.
**Qualifications**
**What skills do you need to have?**
There will be many opportunities for you to learn and grow into this role and Microsoft.
**Required/Minimum Qualifications**
+ Several years of experience developing and leading account strategy and opportunity execution plans in complex business environments for Fortune 500+ organizations
+ Extensive experience as industry thought leader with deep tech knowledge of ERP / CRM / Low Code platforms, L200/300 AND proven track-record of effectively conveying the value and unique selling proposition of cross-Microsoft / cross platform solutions to senior business stakeholders (D365, Power Platform, Office 365, Azure, Artificial Intelligence, Machine Learning, ISVs)
+ Senior level pursuit leadership with a strong track record of new business development, territory building and quota performance, paired with proven ability of leading, partnering and orchestrating with virtual teams of experts, SMEs composed of industry, engineering, solution, technical, licensing and legal team members
+ Experience working with Manufacturing, Utilities or Logistics industry AND the ability and willingness to travel 25% to 50% (domestic and international) to attend client meetings, conferences, seminars, and industry events.
**Additional or Preferred Qualifications**
+ Bachelor's Degree or equivalent work experience required - MBA preferred
+ Deep understanding of competitors and related ecosystem
+ Assessing strategic customer objectives, digital transformation opportunity discovery, key improvement scenarios, and ability to measure and present incremental and new economic value
+ Disciplined operator with demonstrated accuracy in forecasting business and maintaining forecast hygiene
+ Certification and/or deep experience in business value selling
+ Ability to optimize the sales process by bringing the right resources to the table and coaching on the role of each player
+ Strong autonomy & time management skills - able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
+ German/French language skills (Level B2+) are a plus.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
8
Business Analyst - Process - Law Firm
London, London
Totum Partners
Posted today
Job Viewed
Job Description
Business Analyst - Inside IR35
6 Months
Process Improvement // Workflows // Automation // Agile
Our client is seeking an experienced Business Analyst to join their modernisation programme on a contract basis. This role will focus on driving process improvements and enhancing workflow automation across key business functions.
Key Responsibilities:
- Analyse and redesign business processes to support efficiency and automation goals.
- Develop and maintain detailed process maps and documentation.
- Collaborate with cross-functional teams to identify opportunities for improvement and implement solutions.
- Support the integration of workflow automation tools into existing systems.
Essential Skills & Experience:
- Proficiency in process modelling tools such as Visio or Lucidchart.
- Strong background in process design, workflow development, and process improvement initiatives.
- Solid understanding of Agile methodologies and their application in business transformation projects.
- Familiarity with workflow automation platforms.
Working Arrangements:
- Hybrid working model with a requirement to be on-site at least 2 days per week.
This advertiser has chosen not to accept applicants from your region.
9