76 Chief Operating Officer jobs in London
Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
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I’m looking for a world-class COO (Chief Operating Officer) - who’s built systems, scaled chaos, and turned vision into empire. This isn’t just business; it’s impact at scale. Purpose is our product - and now we need a LEADER to take The Butterfly Effect global.
About Us
The Butterfly Effect is more than a jewellery brand - it’s a global movement. Our mission: feed 1,000,000 people by 2026. Every piece of jewellery purchased provides meals to those in need, turning everyday purchases into acts of kindness.
We combine storytelling, content, and commerce to create lasting global impact - and now we’re ready to scale.
The Role
We’re looking for a COO who has:
Scaled a creative, media, or consumer brand from an idea to global influence.
Led 50–60+ people across multiple functions
Raised capital and driven strategic growth internationally
Turned creative vision into structured, measurable results
You’ll:
Build and optimise global operational systems
Oversee content, e-commerce, partnerships, logistics, and philanthropy
Lead, grow, and inspire a high-performing international team
Drive fundraising, profitability, and strategic partnerships
Who You Are
A true builder and executor, thriving where creativity meets scale
Analytical, strategic, and able to turn chaos into clarity
Passionate about social impact and using business as a force for good
Ready to leave a legacy and scale purpose globally
Why Join
Lead a movement, not just a brand - create real impact and change lives worldwide.
Shape the blueprint for global success - build systems, teams, and processes that set the foundation for an international operation.
Partner with purpose-driven leadership - work side by side with a founder-led team committed to mission-first growth.
Chief Operating Officer
Posted today
Job Viewed
Job Description
As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth.
You are a strategic operator who can think long-term but roll up your sleeves for execution, continuously improving how the business works.
Key Responsibilities & Accountabilities
Below are typical domains and responsibilities for a COO in an IT Services context. You should tailor or emphasise based on your business model (e.g. managed services, consulting, outsourcing, product + services hybrid).
DomainResponsibilities
Strategy & Execution
- Collaborate with CEO and leadership to define strategic initiatives and translate them into operational plans.
- Prioritise operational projects and investments aligned with business goals.
- Monitor progress, adjust course, and ensure accountability across functions.
Service Delivery & Operations
- Oversee all client delivery activities: project delivery, managed services, support, implementation, field services.
- Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins.
- Drive continuous improvement, standardisation of delivery methodologies, best practices, automation.
- Ensure operational scalability to support growth.
Engineering / Technical / Infrastructure
- Coordinate with CTO / Head of Engineering to align development, infrastructure, architecture, tools with operational needs.
- Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations.
- Ensure technical debt is managed, rigour in change control, release management.
Client / Vendor / Partner Management
- Manage key vendor and partner relationships (outsourced operations, technology providers, subcontractors).
- Negotiate contracts, SLAs, pricing, performance metrics.
- Act as escalation point for major client issues, coordinate resolution.
Financial & Commercial Oversight
- Share in P&L responsibility: drive operational efficiency, margin improvement, cost control.
- Collaborate with CFO / Finance to prepare budgets, forecasts, scenario planning.
- Monitor utilisation, resource allocation, project profitability.
People Leadership & Org Design
- Build, lead, mentor senior operations, delivery, support, technical operations teams.
- Define structure, roles & responsibilities; ensure adequate staffing, career plans, KPIs.
- Foster performance culture, accountability, collaboration across functions.
Risk, Compliance & Quality
- Establish and enforce governance, process compliance, operational risk controls.
- Ensure compliance with relevant standards (e.g. ISO, ITIL, GDPR, data protection, security).
- Drive quality assurance, auditing, post-mortem learning.
Change & Transformation
- Lead organisational change initiatives: process reengineering, tool rollouts, digital transformation.
- Champion innovation, automation, new operational capabilities.
Reporting & Stakeholder Engagement
- Report operational performance, risks, opportunities to CEO and Board.
- Engage cross-functionally with sales, product, HR, finance to coordinate execution.
Business Development Support
- Participate in bids and proposals from an operational perspective (estimating delivery feasibility, resource planning, risk assessment).
- Help assess potential M&A, partnerships, integration of new acquisitions from an operational standpoint.
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