4 Customer Experience Specialist jobs in Southampton
Customer Experience and Sales Learning Specialist
Posted today
Job Viewed
Job Description
The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face.
We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.
, Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.
Required skills and experience:
Demonstrable growth in commercial success as a result of learning interventions
Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
Have an understanding of customer experience design and change implementation
Role and responsibilities:
Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey
Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.
Complete training needs analysis to identify gaps & propose programmes driving commercial performance
Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice
Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.
Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit
Be available to travel nationally where learning is required where face to face is the best fit
Ensure you create learning environments with the right tools & systems in place for effective learning
Prepare for all training to ensure the quality of the delivery is of a high standard
Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
Provide ongoing coaching support to leaders on a one-to-one basis where required
Rewards package:
48,000 per annum
Generous car allowance of 6.5k
Annual bonus
25 days holiday plus bank holidays
Life cover
Access to a wide range of retail and leisure discounts at big brands and supermarket
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
7766
Customer Experience Manager
Posted 5 days ago
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Job Description
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Experience Co-ordinator
Posted 2 days ago
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Job Description
Customer Experience Co-ordinator
Location: Aldershot, GU11
Salary: Up to £28,000 per annum
Hours: Full-time, office-based
About the Role
This is an exciting opportunity for a motivated and ambitious Co-ordinator to play a pivotal role in assisting families in receiving the additional help, support, and communication they need. You will be instrumental in ensuring enquiries are handled with care, ownership, and resolved efficiently and effectively.
Purpose of the Role
To ensure that when a family reaches out, their enquiry is managed from start to finish, with a focus on delivering a timely, empathetic, and satisfactory resolution.
Key Responsibilities
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Manage and resolve enquiries in collaboration with Pinnacle and other stakeholders
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Maintain open and consistent communication with families, providing regular updates
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Investigate cases thoroughly using available tools, reports, and system data
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Manage in-hours emergencies and appoint non-complex works
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Respond to inbox and phone queries professionally and within service level agreements
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Handle complex queries that require additional attention and case management
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Maintain accurate records and trackers for internal visibility
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Support with ad hoc duties and projects as required
Essential Skills and Experience
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Confident using systems and digital platforms
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Strong focus on customer experience with an empathetic and proactive approach
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High attention to detail with the ability to fully investigate and resolve issues
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Self-motivated, organised, and capable of managing multiple workstreams
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Excellent verbal and written communication skills
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Ability to manage phone and email enquiries efficiently
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Skilled in identifying customer needs and delivering appropriate solutions
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Comfortable handling sensitive issues and supporting customers in challenging situations
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Proven ability to multitask and navigate between systems while maintaining service quality
Who You Are
You are empathetic, professional, and solutions-focused. You thrive in a busy environment, enjoy solving problems, and take pride in delivering an excellent standard of support to families who need it most.
Please apply today or call Leah Seber at Build Recruitment for more info
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Senior Manager, Global Customer Experience EMEA & APAC Lead
Posted 1 day ago
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Job Description
Your role
The Senior Manager role is responsible for overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role is focused on ensuring a positive overall experience across all interactions a customer has with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope of the role considers the overall journey.
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