What Jobs are available for Customer Service Manager in Birmingham?

As Lead Student Success Manager, you will drive innovation, lead strategic thinking, and implement new approaches for scaling the success of our Career Accelerator (CA) programmes. You’ll be accountable for the full learner journey, from onboarding to completion, with a clear focus on driving progression, satisfaction, outcomes, and careers-first success metrics.

You’ll lead a high-performing team of Success Managers and set the gold standard in student experience, retention, and satisfaction. Beyond leadership, you’ll shape scalable success strategies that align with FourthRev’s commitment to transformative, careers-first education—ensuring every learner feels supported, enabled, and equipped to achieve their career goals.

1. Lead, coach, and develop a high-performing Student Success team

• Guide and performance-manage Success Managers to deliver exceptional learner experiences.
• Foster a culture of continuous improvement and data-informed decision-making.
• Act as point of escalation for complex learner cases with sensitivity and care.
• Enhance systems and processes to scale effectiveness across partnerships.

2. Own and drive the careers-first learner journey strategy

• Lead delivery of learner journeys across orientation, progression, and communications.
• Partner with Product and Delivery teams to design cohesive, high-impact journeys.
• Create learner-facing content, assets, and engagement strategies that drive confidence and outcomes.
• Ensure student communities flourish through belonging, motivation, and progression.

3. Champion learner outcomes and satisfaction

• Define and own OKRs and KPIs across retention, satisfaction, and completion.
• Analyse learner sentiment and engagement data to drive improvement.
• Report insights and outcomes to leadership, ensuring accountability and iteration.

4. Lead a strategic focus area within the Student Success team

• Own one specialism such as Resource Development & Systems Implementation or Specialist Support, Wellbeing & Behavioural Change.
• Develop scalable playbooks and frameworks for future programme rollouts.

Requirements

• Extensive experience in student success, retention, or learner engagement within higher education or EdTech.
• Proven leadership in managing and developing teams within learner support or coaching.
• Strong analytical thinking, decision-making, and data interpretation skills.
• Deep empathy and sensitivity to diverse learner needs and contexts.
• Ability to balance exceptional learner experience with commercial awareness.

Desirable:

• Background in postgraduate or professional learner engagement.
• Experience in community management, service design, or automation of support systems.
• Coaching or wellbeing qualification.
• Understanding of digital skills industries and emerging career pathways.

Benefits

We’re redefining higher education through world-class Career Accelerator programmes, built in collaboration with top universities and global industry leaders. Join us in shaping the next generation of transformative, careers-first learning experiences.

BT Customer Service Advisor

Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 01/12/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Respond promptly to enquiries via phone, email, website, post, and other channels - communicate clearly, empathetically, and professionally, including in time-sensitive situations
• Accurately log all contact and ensure detailed records are maintained
• Manage and process membership applications and associated documentation
• Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
• Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations

• Previous experience in a customer service or administration position
• Excellent telephone manner and communication skills
• Strong attention to detail and ability to process information accurately
• A positive team player who is adaptable and willing to support across departments
• Good administrative and IT skills (Microsoft Office, CRM systems)

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from 24,000 for a 35-hour week you can expect two fixed pay increments of 750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, on-site gym, 'lunch on us' scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.

You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:

• Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
• Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
• Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability : resolve customer queries in-line with policy and guideline.
• Following Process : follow procedures or making appropriate escalations where necessary.
• Digital Fluency : have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

1. Online Contact Centre Skills Assessment
2. A telephone-based Recruiter Interview
3. Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Customer Service Clerk - Birmingham

Pay Rate: 13.00 per hour
Hours: Monday to Friday, 09:00 - 17:00 (initial training). Shifts will later move to 07:00 - 18:00 or 11:00 - 22:00 once training is complete.
Optional weekend work: Saturday & Sunday, 09:00 - 17:00 (with alternative Wednesday and Thursday rest days).
Contract Length: Ongoing

About the Role

Pure Staff are currently recruiting for a Customer Service Clerk on behalf of a well-established business based in the Jewellery Quarter area of Birmingham. This is an excellent opportunity to join a dynamic and customer-focused team, providing high-quality support to clients through a range of communication channels.

Key Responsibilities of a Customer Service Clerk

• Managing customer queries via email, live chat, and phone
• Providing excellent service across multiple communication channels
• Handling and resolving customer complaints in a professional manner
• Performing administration and data entry tasks accurately
• Maintaining and updating customer information on internal systems

Skills & Experience Required

• Previous experience in a customer support or service role (jewellery industry experience beneficial but not essential)
• Salesforce or other CRM system knowledge
• Strong computer literacy and attention to detail
• Confident communicator with good problem-solving skills
• Experience handling complaints effectively

Additional Information

• This role offers a supportive team environment and the opportunity to expand your customer service skills within a busy, fast-paced industry.
• Training will be provided to ensure you are fully prepared before moving onto shift rotations.

While working with Pure Staff, you're employed and paid directly by us - no umbrella companies, no processing fees, no outsourced payroll - just simple PAYE with accurate, on-time payslips directly from our experienced in-house payroll team. Plus, after your first payment you'll receive free access to our perks scheme, giving you exclusive discounts on electronics, travel, clothing, home, fitness, wellbeing and more.

INDBI

Job Overview
We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints and resolve issues promptly while maintaining a positive experience.
• Completing daily outbound calls to customers relating to queries, deliveries and delays.
• Occasional helping out in other departments when required.

Candidate Specification

• Excellent communication skills with a good phone manner.
• Good computer skills.
• Proficiency in data entry with attention to detail.
• Strong interpersonal skills.
• A proactive approach to problem-solving.
• Previous experience in a customer service role.

Job Type: Full-time

The role of Customer Service - Onsite involves providing exceptional support to customers . This position focuses on ensuring customer satisfaction by addressing inquiries and resolving issues promptly.

Client Details

This opportunity is with a reputable organisation operating within the energy and natural resources industry. The company is committed to delivering high-quality services and maintaining strong relationships with its customers.

Description

• Respond to customer queries and concerns via phone, email, and in person.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Provide detailed information about products and services to customers.
• Monitor customer accounts and handle billing or payment-related inquiries.
• Assist in identifying areas for improvement in customer service processes.
• Support the team with administrative tasks as required.
• Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service - Onsite professional should have:

• Experience in a customer service role, preferably within the energy and natural resources industry.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and attention to detail.

Job Offer

• A competitive salary of 26,780 per annum.
• Comprehensive benefits package, including health and wellness support.
• Bonus scheme
• Generous holiday allowance to promote work-life balance.
• Opportunities for growth and development within the company.
• Onsite role for hands-on engagement with the team.

Customer Service Administrator
Temporary ongoing position - November 2025 Start!
Coventry CV3

£12.60 per hour (£24,570)

Hours - 37.5 per week (Rotating shift - between 07.00 hrs to 18.00 hrs)

Our client supplies goods worldwide and they are seeking a strong Customer Service Administrator with good attention to detail to co-ordinate shipment of deliveries to their Clients globally.

The role will involve:

• Assessing the days' shipments and prioritising for packing teams
• Producing manifests and shipment labels electronically
• Liaising with transport companies to get best prices and booking shipments
• Liaising with internal sales teams, scheduling team and transport companies and more…

It's a busy fast paced environment. The goods are required to tight timescales to meet project plans.

We need someone who:

• Enjoys a fast paced environment where attention to detail is critical
• A strong desire to deliver exceptional service to clients
• Very competent with I.T. and an understanding of logistics/shipping would be very helpful

If you are available immediately and willing to undertake a the temporary assignment starting in November 2025 for 12 months then please get in touch.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. 

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.