1567 Customer Service Manager jobs in Bradford

• Oversee and coordinate logistics operations across 3 teams
• Ensure compliance with all safety, regulatory, and quality standards
• Manage operational teams to deliver outstanding service to clients
• Drive efficiency improvements across the teams
• Collaborate with clients, suppliers, and partners to meet service expectations
• Support and mentor your leadership team

• Proven background in Office Management overseeing a few different teams
• Experience in Customer Service Management in a big logistics business (ideally)
• Strong operational planning process skills
• Exposure to a fast-paced KPI driven environment managing a good size headcount
• Strong Communication style with a good man managing approach
• Ability to communicate with senior internal and external stakeholders

• Competitive salary with benefits
• Opportunity to work with high-profile clients in their sector
• Based within a company that is innovating in both traditional and future
• Fast-paced, rewarding environment where your impact will be noticed

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose of the role

We are seeking a highly motivated, people-oriented, customer advocate to join us as a Customer Service Deputy Team Manager-Pensions. In this pivotal role, you will drive the day-to-day success of our Customer Service Team, which primarily handles pensions and pensions-related queries. You’ll be passionate about coaching and mentoring, with strong expertise in pensions products and regulations, understanding how to positively impact and influence the development of Customer Service Representatives, helping them unlock their full potential.

By promoting personal growth, accountability, and excellence, you’ll ensure the team consistently delivers exceptional, accurate, and compliant customer service and outstanding outcomes for our pension customers. You will work closely with Customer Service Managers to gain valuable insights into leadership, operational strategy, and team dynamics within a pensions-focused environment. This role provides a unique hands-on opportunity to develop key people management skills and take on increasing responsibility—including stepping up to cover absences as needed—preparing you for future leadership positions.

Key Responsibilities

• Coaching and Development: Provide daily guidance, support, and coaching to Customer Service Representatives handling pensions queries, ensuring their knowledge of pensions products, regulations, and processes remains current and robust. This includes conducting Training & Competency (T&C) checks in line with company frameworks and delivering tailored, constructive feedback.
• Leadership Growth: Collaborate closely with Customer Service Managers, gaining practical experience in people management, including one-to-one coaching sessions, return-to-work interviews, performance reviews, and involvement in HR processes such as disciplinary and capability procedures.
• Cross-Team Collaboration: Partner with fellow Deputy Team Managers to share best practices, coordinate resources, and deliver on shared team objectives, fostering a cohesive and collaborative working environment.
• Grad Bay Training Oversight: Support the smooth transition of new hires from classroom learning to live work environments, ensuring ongoing development and confidence building in pensions-specific knowledge within Grad Bay and beyond.
• Operational Excellence: Drive team performance to consistently meet or exceed departmental KPIs, service levels, and quality standards, while maintaining a customer-first approach tailored to pensions customers.
• Customer Advocacy: Leverage in-depth pensions knowledge and problem-solving skills to deliver empathetic, timely, and effective solutions, ensuring every customer interaction is accurate, compliant, and builds trust.
• Culture Champion: Lead by example to promote and uphold our core values—integrity, inclusivity, accountability, and customer centricity—contributing to a positive, diverse, and engaged workplace culture.

Requirements

• Proven experience in customer service roles focused on pensions administration, pensions products, or pensions-related queries , with a consistent track record of meeting or exceeding performance goals.
• Strong technical knowledge of pensions regulations, schemes, and processes, with the ability to coach and develop others in this area.
• Demonstrable passion for coaching and mentoring, with a natural ability to motivate and develop team members at varying skill levels.
• A proactive learner, eager to develop leadership and HR-related skills, preparing for future managerial responsibilities.
• Excellent interpersonal and communication skills, capable of building rapport with colleagues, peers, and customers across all levels.
• Strong problem-solving skills, a solutions-focused mindset, and the ability to anticipate and resolve challenges efficiently.
• Resilience and composure under pressure, with the flexibility to adapt to evolving business needs in a dynamic environment.
• A genuine customer-centric approach, focused on delivering high-quality service with attention to detail and empathy in every interaction.

Personal Attributes:

STRAIGHT TALKING    |    MOVING WITH SPEED    |    OWNING THE OUTCOME

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits:

• Group Personal Pension Plan  – 8% employer contribution and 4% employee contribution
• Life Assurance  and Group Income Protection
• Private Medical Insurance  – Provided by Bupa
• 25 Days Annual Leave , plus bank holidays
• Staff Discounts  on our investment products
• Personal & Well-being Fund  – Supporting your physical and mental wellness
• Retail Discounts  – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits  – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Hours: 22 hours per week
Schedule:

• Monday – 8:30am to 5:00pm
• Tuesday – 8:30am to 5:00pm
• Friday – 8:30am to 2:30pm

Contract: Permanent (to start ASAP)

About the Company

Our client is a well-established, specialist manufacturer of classic car body panels, supplying a loyal and passionate customer base of classic car enthusiasts across the UK and internationally. With a reputation for precision craftsmanship and quality service, they cater to a mature and knowledgeable clientele.

The Role

Due to the upcoming departure of a team member, an exciting opportunity has arisen for a part-time Customer Service Representative / Administrator to join their friendly office team.

You will play a key role in ensuring smooth order processing, customer communication, and administrative support. This position is ideal for someone with a personable approach, good organisational skills, and an interest in classic cars or niche manufacturing environments.

Key Responsibilities

• Process sales orders, invoices, and works orders using SAGE (experience preferred but not essential)
• Handle customer enquiries via phone and email (inbound and outbound)
• Develop a working knowledge of a large product range (approx. 1,500 parts)
• Liaise with international customers and suppliers (including the US, Canada, Sri Lanka, Japan, and Malaysia)
• Support import/export documentation and communication
• Provide general administrative support to the wider team

Person Specification

• Previous experience in customer service or administrative role
• Confident and professional telephone manner
• Strong attention to detail and organisational skills
• Comfortable working with older customers and specialist enthusiasts
• Experience using SAGE software desirable
• Knowledge of import/export processes advantageous
• Friendly, personable, and reliable

Benefits

• Bonus scheme
• 20 days holiday + bank holidays + your birthday off
• Pension scheme: 5% employee / 3% company contribution
• Supportive and close-knit team culture

Apply today!

Michael Page have partnered with a reputable and progressive manufacturing organisation in Ossett the business are looking for a Customer Service Advisor to join their team on a permanent basis to start asap.

This would be an exciting opportunity for someone experienced within customer services the team are open to the sector if you are passionate about helping and supporting customers are able to work in a busy environment please apply now!

Client Details

Michael Page have partnered with a reputable and progressive manufacturing organisation in Ossett the business are looking for a Customer Service Advisor to join their team on a permanent basis to start asap.

This would be an exciting opportunity for someone experienced within customer services the team are open to the sector if you are passionate about helping and supporting customers are able to work in a busy environment please apply now!

Description

As a Customer Service Advisor you will be at the forefront of the business providing support to new and existing clients in relating to their orders.

You will be handing a variety of queries regarding the range of products the business provides alongside taking orders and processing these onto the system.

You will be working closely with transport partners to organise a seamless delivery process and resolve any logistic queries alongside any complex issues that may arise.

The role will include supporting with any refunds, returns and credits alongside investigating any complaints or issues.

This opportunity will be extremely varied and fast paced you will ensure service level agreements are exceeded and all customers are provided the highest level of support at all times.

Profile

Previous customer service experience this could be from a range of backgrounds

Good attention to detail and organisation skills

Excellent communication and a confident telephone manner

Passionate about helping and supporting customers

Able to work towards targets and in a busy environment

An excellent team player

Job Offer

Salary of 25000+ reputable manufacturing organisation in Ossett+ full training provided the business are open to experience+ exciting time to join the business+ good benefits package+ free parking+ no shift patterns or weekends+ great team and culture+ immediate interview please apply now

Sewell Wallis is working with a well-established, growing West Yorkshire business based in the South Leeds area, which is currently looking for an experienced Customer Service Administrator on a temporary basis to join the business and support the customer service team. This role could be made permanent for the right candidate.

As Customer Service Administrator you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for customer queries and will assist in resolving complaints and supporting the Customer Service Team Leaders.

What will you be doing?

• Providing fantastic customer service over the phone and via email.
• Dealing with inbound calls from customers.
• Assisting in general enquiries via email through the dedicated customer service inbox and other mailboxes that the customer service team are responsible for working.
• Resolving customer queries in regard to planning repairs using internal booking systems to book these in.

What skills are we looking for?

• Must have a proven record of achieving outstanding customer service by phone and email.
• Good organisational skills.
• Have the ability to multi-task and have good attention to detail.

What's on offer?

• 25 day standard holiday allowance per annum.
• Free on-site parking.
• Gym-Flex, which provides discounted access to multiple different gyms.

Send us your CV below or contact Becky Gibson for more information.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

Customer Care Coordinator

Up to 26,000 DOE

Our client is an established and expanding organisation looking for a Customer Service Coordinator to join their team based in North Halifax.

This is an excellent opportunity for an experienced Customer Service Specialist to become an integral team member.

The duties of the Customer Service Coordinator will be varied but will include:

• Managing to customer enquiries from initial call to final solution; delivering exceptional customer service throughout.
• Getting to know products to ensure you can proactively support customers.
• Managing incoming calls and a central inbox of emails.
• Identifying and assessing customer needs to exceed expectations.
• Monitoring and analysing data and feedback, reporting this to management to ensure the team can continuously improve the customer delivery function.
• Acting as a point of contact for customers, ensuring queries are managed and dealt with in an efficient and timely manner.
• Ensuring SLA and KPI's are met whilst maintaining the appropriate quality levels.
• Proactively aiming to ensure customer retention
• General business support and customer delivery activities to enhance the overall customer experience.

You must be a confident, friendly, and dynamic individual with excellent interpersonal and communication skills. You must also have a good working knowledge of Microsoft Office and have ideally will have previous experience of CRM management.

Working hours are either 8am -4pm or 8.30am - 4.30pm.

If you are an experienced Customer Service Advisor looking for an exciting new opportunity within a fast-paced and forward-thinking company, then we would love to hear from you! Click apply to send your CV today.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

*ASAP START*

Our client is looking for an experienced customer service coordinator with knowledge of SAGE!

This position has the potential to go permanent.

• Review and Verify Orders: Ensure all customer orders are accurate, including product specifications, pricing, and delivery details.

• Data Entry: Accurately input order information into the company's system for smooth processing.

• Inventory Coordination: Confirm product availability and communicate any stock issues or delays to customers.

• Customer Support: Manage customer inquiries, provide order updates, and resolve any issues promptly and professionally.

• Returns and Exchanges: Process returns, exchanges, and refunds while maintaining accurate inventory and financial records.

• End-of-Day Reconciliation: Verify all orders have been processed correctly and address any discrepancies.

• Proficiency in SAGE: SAGE is essential for managing customer accounts, processing orders, and maintaining accurate financial and inventory data.

• Transition Experience: Familiarity with migrating processes from SAGE to SAP is highly advantageous.

• Attention to Detail: Ensure accuracy throughout the order management and reconciliation process.

• Strong Communication Skills: Effectively collaborate with customers and internal departments.

• Technical Competence: Skilled in order management software, with a strong understanding of data entry and reporting tools.

• Organisational Ability: Capable of managing multiple tasks and priorities efficiently.

• Customer Focus: Dedicated to maintaining high levels of customer satisfaction and timely issue resolution.

• Analytical Skills: Compile and analyse service data to measure performance and identify areas for improvement.

• Policy Development: Assist in creating and implementing effective customer service procedures.

• Goal Setting and Reporting: Develop service goals, monitor progress, and deliver regular performance reports.

Based on the outskirts of Leeds City Centre

Paying 13.50ph

Please call the office on (phone number removed) or email (url removed) asap

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Pennine Recruitment (acting as a Recruitment Agency) are delighted to be recruiting for a Customer Service Lead to join an established business in Leeds on a full time, permanent basis.

In this role you will be the daily operational interface between the business and it's customers. You will be fully managing the distribution depot in Leeds which services the electrical contractor and wholesale industry. You will have full autonomy and control for staff recruitment, dismissal, promotion and performance management. You will also ensure that the Health and Safety standards and needs of the site are checked and kept fully up to date.

Roles and Responsibilities :

• Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
• Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.
• Liaise with Supply Chain to determine relevant fulfilment strategy in support of the service level requirement
• Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve
• Manage and maintain the order book in line with the sales contract and facilitate adherence to the agreed service levels.
• Manage all customer complaints (including internal customers) using the complaints procedure and document all corrective and preventative measures.
• Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
• Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion.
• Ensure that all communications both verbal and non-verbal with customers are conducted in a timely and professional manner.
• On a daily basis review all outstanding sales back orders to ensure goods are delivered on time and in full.
• Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
• Be responsible for reporting any instances of misconduct or timekeeping issues to HR and the Operations Manager.
• Be responsible for ensuring that all company policies with regards to time and attendance and behaviour are managed within the Depot in a fair and equitable manner.
• Ensure that all activities are carried out in accordance with the current Company Policy and Handbook.
• Be responsible for ensuring PPE is worn by all personnel when required.
• Ensure all accidents, hazards and near misses are reported to the relevant manager using the relevant system.
• Be responsible for ensuring all equipment is in working order and maintenance schedules are up to date. Also, take appropriate action against employees disregarding H&S regulations.
• Be responsible for work areas to ensure safe walkways and safe working conditions for all employees.
• Ensure all equipment within the production area is in safe working order and all guards are in place and ensure all operatives adhere to safe systems of work at all times.
• Coordinate cycle counting and monthly/bi-annual stock checks.
• Ensure that the fleet management system is fully adhered to.

To be successful , you will:

• Be a proven leader and have previous experience in leading teams
• Be able to work as part of a close knit team and be able to work collaboratively with the team.
• A flexible attitude and the abilityto work under pressure.
• Good communication & organisational skills.
• Be able to multi-task, prioritise and manage own work load whilst turning challenges into opportunities

Working Hours:

• Monday to Thursday - 8am-5pm, Friday - 8am-1pm

Benefits:

• 40,000 - 45,000 (dependant on experience)
• Holidays 33 days including bank holidays
• Contributory Pension

If you are interested, please forward an up to date CV and our Castleford team will be in touch, alternatively you can call our Castleford branch on(phone number removed)

.

Customer Service Advisor

Temporary Opportunity

Wakefield - Hybrid

£12.25 per hour

37.52 hours p/week

5 days from 7

Winsearch UK is currently working with a major retailer of party and gifting products to appoint several Customer Service Advisors on a temporary basis. This is a seasonal opportunity and will require flexibility from successful candidates.

Customer Service Advisor

The Role:

Are you passionate about helping people and creating great customer experiences? Join our friendly and supportive Customer Service team in Wakefield, where you'll be at the heart of keeping our customers happy - whether they're shopping in-store or online.

As a Customer Service Advisor , you'll handle customer queries via phone, email and live chat, making sure every customer feels heard, valued, and supported. You'll work across multiple channels, resolving issues quickly and effectively while keeping the customer at the centre of everything you do.

It is essential that you are flexible, solutions focused and, able to work in a fast-paced environment.

Key responsibilities include:

Respond to customer enquiries by phone, email, and live chat

Support both retail and online customers with orders, deliveries, and returns

Maintain high service standards and meet performance KPIs

Collaborate with colleagues across retail, logistics, and head office teams

Ensure policies and processes are followed to deliver a consistent service

Use sound judgement to make decisions and escalate issues when needed

Customer Service Advisor

Qualifications and Requirements

Previous experience in a Customer Service, Call Centre or Contact Centre environment or retail is essential

Experience working in a fast-paced environment is essential

Confident communicator with excellent written and verbal skills

Comfortable using Microsoft Outlook and Excel

A team player with a positive, can-do attitude

High attention to detail and ability to multitask

Experience handling omni-channel communication (live chat, email, telephone) is a plus

You'll be part of a welcoming, people-focused business that values teamwork and customer satisfaction above all else. Full training and ongoing support are provided to help you succeed in your role and grow your skills.

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website  (url removed)  and follow us on LinkedIn.

IndWin

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks