62 Customer Service Manager jobs in Bradford
Customer Service Manager
Posted 5 days ago
Job Viewed
Job Description
The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.
Client Details
The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.
Description
- Lead and manage the customer service team to deliver exceptional service standards.
- Monitor and improve customer service processes to ensure efficiency and satisfaction.
- Act as the primary point of contact for escalated customer queries and resolve issues effectively.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Analyse customer feedback and service metrics to identify areas for improvement.
- Train and mentor team members to enhance their skills and performance.
- Prepare and present reports on customer service performance to senior management.
- Work with installations team to plan and arrange installations for customers
Profile
A successful Customer Service Manager should have:
- Proven experience in customer service management within the industrial or manufacturing sector.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to analyse data and implement improvements based on findings.
- Knowledge of customer service software and tools.
- A proactive approach to ensuring customer satisfaction.
Job Offer
- Competitive salary of 40,,000 to 45,000 per annum.
- Permanent position with opportunities for career growth.
- Supportive and collaborative working environment in Huddersfield.
- Chance to lead a dynamic team and make a significant impact.
- Potential for additional benefits based on performance.
This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area
Customer Service Manager
Posted 2 days ago
Job Viewed
Job Description
Tailored Recruitment Partners are working with a fast growing busiess in Leeds to recruit an experienced Customer Service Manager.
As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.
Key Responsibilities:
Manage, motivate and support a team of 7 customer service advisors
Monitor team performance, set goals, and conduct regular reviews
Handle escalated customer queries and complaints professionally
Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery
Analyse customer service metrics and report on performance
Drive continuous improvement in customer satisfaction and internal processes
Requirements:
Proven experience in a customer service leadership role (transport/logistics sector preferred)
Excellent communication, organisational, and problem-solving skills
Ability to work under pressure in a fast-moving environment
Strong IT skills and experience using CRM systems
Positive, team-oriented approach with a can-do attitude
The Company
initially 12 month Maternity cover
Pension Sceme
Generous Holidays
Close Links to Motorways
Customer Service Manager
Posted 5 days ago
Job Viewed
Job Description
The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.
Client Details
The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.
Description
- Lead and manage the customer service team to deliver exceptional service standards.
- Monitor and improve customer service processes to ensure efficiency and satisfaction.
- Act as the primary point of contact for escalated customer queries and resolve issues effectively.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Analyse customer feedback and service metrics to identify areas for improvement.
- Train and mentor team members to enhance their skills and performance.
- Prepare and present reports on customer service performance to senior management.
- Work with installations team to plan and arrange installations for customers
Profile
A successful Customer Service Manager should have:
- Proven experience in customer service management within the industrial or manufacturing sector.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to analyse data and implement improvements based on findings.
- Knowledge of customer service software and tools.
- A proactive approach to ensuring customer satisfaction.
Job Offer
- Competitive salary of 40,,000 to 45,000 per annum.
- Permanent position with opportunities for career growth.
- Supportive and collaborative working environment in Huddersfield.
- Chance to lead a dynamic team and make a significant impact.
- Potential for additional benefits based on performance.
This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area
Senior Customer Service Manager
Posted 3 days ago
Job Viewed
Job Description
As the Senior Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service and helpdesk teams, ensuring the delivery of exceptional customer support. You will play a pivotal role in developing and implementing customer service strategies, training programs, and quality assurance processes to enhance customer satisfaction and loyalty.
Key responsibilities will include:
- Leading, coaching, and motivating a team of customer service representatives and helpdesk agents.
- Developing and implementing customer service policies, procedures, and performance standards.
- Monitoring and analyzing customer feedback and service metrics to identify areas for improvement.
- Managing the resolution of complex customer issues and escalations, ensuring timely and satisfactory outcomes.
- Designing and delivering effective training programs for new and existing customer service staff.
- Implementing quality assurance programs to ensure consistent service delivery and adherence to standards.
- Collaborating with other departments (e.g., Sales, Operations) to ensure a seamless customer experience.
- Managing the customer service budget and resource allocation.
- Evaluating and implementing new customer service technologies and tools (e.g., CRM, ticketing systems).
- Reporting on customer service performance to senior management.
- Championing a customer-centric culture throughout the organization.
The ideal candidate will possess a Bachelor's degree in Business Administration or a related field, with a minimum of 5 years of experience in customer service management. Proven leadership experience, with a track record of building and developing high-performing teams, is essential. Strong knowledge of CRM systems and customer service best practices is required. Excellent communication, interpersonal, and problem-solving skills are crucial for success in this role. If you are passionate about delivering outstanding customer experiences and leading a dedicated team, this is an excellent opportunity.
Client Services Administrator
Posted 5 days ago
Job Viewed
Job Description
Client Services Administrator
Private Health Insurance
Baildon
£25,000 - £28,000
HYBRID - 2 DAYS HOME WORKING
37.5 HOURS MON - FRI (FLIXIBLE START/FINISH TIMES)
An excellent salary is offered with super benefits, 25 days holiday plus banks, hybrid working, free on-site parking, gym membership, private healthcare and great pension.
Working closely with clients to deeply understand their needs, enabling you to develop solutions that are truly best-in-class. My client has the expertise required to solve even the most complex challenges. Their entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for their clients.
You will be providing an efficient service and support to the account managers, to a portfolio of clients in respect of their healthcare schemes.
The schemes will largely be experience rated schemes but may also include smaller age rated schemes.
As the Client Service Coordinator, you will be responsible for providing support, which will include regular Teams meetings with clients.
In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance.
You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.
This is a great opportunity for someone looking to advance in the Insurance industry, if you enjoy building and maintaining internal relationships, supporting teams with demanding adminstrative tasks and managing customer relationships, this is most certainly the role for you.
If you thrive and enjoy the pressure that comes with working in a data responsible role and have superb administrative support experience for this super busy Client Services team.
They really need your strong Microsoft Excel skills as you will be assisting the sales and management teams with SLA reporting for over 60 customers nationally at any one time.
You need a great positive and professional attitude for this super team based in Baildon.
A confident Excel user is absolutely essential for this role as you will be solely responsible for recording activity with customers and producing analytical reports and stats.
Working well under pressure as you know comes hand in hand with this type of position, if you thrive working in a busy environment and react well to finding solutions for internal teams then I would really like to speak with you.
Managing client queries will be a key aprt if this role whilst assiatnign the account managers with all the relevant administrative support.
Ensuring renewal communications are issued to clients and provide assistance to consultants and clients .
Your Excel skills will be needed as youy will be required to analyse data and prepare client reports and support with tender and new business activities.
I look forward to hearing form you, thank you for applying.
Lisa
Farr Associates
Recruitment Specialist
Client Services Administrator
Posted 5 days ago
Job Viewed
Job Description
Client Services Administrator
Private Health Insurance
Baildon
£26,000 - £28,000
HYBRID - 2 DAYS HOME WORKING
37.5 HOURS MON - FRI (FLEXIBLE START/FINISH TIMES)
An excellent salary is offered with super benefits, 25 days holiday plus banks, hybrid working, free on-site parking, gym membership, private healthcare and great pension.
Working closely with clients to deeply understand their needs, enabling yo.
WHJS1_UKTJ
Business Support Manager
Posted 5 days ago
Job Viewed
Job Description
Business Support Manager
Location: Leeds
Salary: £40,000
Hours: Full-time | Permanent
Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?
We’re looking for a hands-on Business Support Manager to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key leadership role within our commercial operations function, ensuring accurate quotes and great communication across the business.
Key Responsibilities:
- Manage and support a team responsible for interpreting technical drawings, preparing quotations, and scheduling bespoke furniture projects.
- Act as a bridge with other departments to ensure clarity and accurate and timely communication
- Oversee the preparation of Excel-based quotations, ensuring attention to detail.
- Liaise with suppliers to source materials, obtain lead times, and negotiate competitive pricing.
- Schedule team workloads, prioritising tasks to meet tight client deadlines and internal delivery targets.
- Drive continuous improvement across the team—reviewing systems, documentation, and workflow efficiency.
- Maintain and update internal systems, ensuring data accuracy and an organised working environment.
- Support team development through coaching, training, and performance management.
- Contribute to a collaborative and supportive culture, stepping in to assist with workload when needed.
Skills & Qualifications:
- Proven experience managing or supervising a small team within estimation, bid-management and client support.
- Strong knowledge of quoting processes, supplier engagement.
- Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
- Excel skills and confidence with internal systems and documentation control.
- High attention to detail and ability to maintain quality under pressure.
- A proactive and flexible approach and the ability to drive team performance while supporting day-to-day operations.
- A background in purchasing or supply chain management is beneficial but not essential.
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Regional Support Manager
Posted 3 days ago
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Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Regional Support Manager
**Job Location:** **Scotland, Northern Ireland, North East Region**
**Job Type:** **Permanent**
**Remuneration:** **Competitive salary based on experience, skills, and qualifications**
**Empower claims teams and drive operational excellence across Scotland, Northern Ireland, and the North East**
We're excited to offer a leadership opportunity within Sedgwick's Commercial Property Team. As a **Regional Support Manager** , you'll play a pivotal role in supporting our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement across the region.
This is a hands-on leadership role where your technical expertise in commercial claims will be key. You'll be the go-to person for resolving complex queries, removing barriers to progress, and driving compliance and performance. Whether it's managing surge periods, leading engagement activities, or supporting recruitment, your influence will be felt across the team.
You'll also be responsible for coaching and developing colleagues, identifying skills gaps, and coordinating training to help everyone reach their potential. Your work will directly impact service quality, team morale, and client satisfaction.
**What you'll be doing:**
+ Support claims technicians with technical queries and remove obstacles to progress
+ Lead complaint resolution, process compliance, and task management
+ Manage data capture, MI reporting, and contribute to continuous improvement initiatives
+ Allocate and review claims in line with licensing authority
+ Collaborate with Commercial Property Managers to optimise quality, productivity, and profitability
+ Conduct regular performance meetings and assess team competencies
+ Identify development needs and coordinate training at team and individual levels
+ Deliver client reporting and analysis to support service enhancements
+ Drive compliance and lead colleague engagement across the region
+ Participate in recruitment and onboarding of new talent
**What you'll bring:**
+ **Claims expertise** : Strong knowledge of commercial property claims to support technical queries and guide the team.
+ **Regional mobility** : Flexibility and willingness to travel across Scotland, Northern Ireland, and the North East to manage and support teams.
+ **Professional development** : Either hold or be committed to obtaining a relevant qualification such as Cert CILA.
+ **Self-motivation** : Ability to work independently, take initiative, and maintain a conscientious approach to tasks.
+ **Digital mindset** : Enthusiasm for embracing innovative working practices and supporting Sedgwick's digital strategy.
+ **Networking experience** : Demonstrated recent professional development activity, including building and maintaining professional networks.
+ **Remote leadership** : Proven strategy for engaging and encouraging colleagues who work remotely.
+ **Performance focus** : Commitment to achieving and exceeding results, with adaptability during surge periods.
This role is ideal for someone who thrives in a dynamic environment, enjoys mentoring others, and is passionate about delivering exceptional service. If you're ready to lead by example and make a real impact, we'd love to hear from you.
**What we'll give you for this role:**
**Remuneration & more**
+ Competitive salary taking into account skills, experience and qualifications
+ A Self Invested Personal Pension Scheme (SIPP)
+ You will join an appropriate incentive (bonus) scheme
+ Fully funded company vehicle or cash in lieu allowance
+ Holiday allowance of 25 days plus bank holidays
+ Flexible working from our office or your home
**Health & support**
+ Private healthcare plan (including pre-existing conditions)
+ Life assurance
+ Employee assistance programme for employee wellbeing
+ Group Income Protection
**Other benefits**
+ Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
+ Discounts on various products and services
**This isn't just a position, it's a pivotal role in shaping our industry**
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.
**Next steps for you:**
**Think we'd be a great match? Apply now - we want to hear from you.**
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Community Support Manager
Posted 3 days ago
Job Viewed
Job Description
Responsibilities will include:
- Leading, mentoring, and managing a team of community support workers, including recruitment, training, and performance management.
- Developing, implementing, and regularly reviewing individualised care and support plans in collaboration with service users and their families.
- Ensuring compliance with all relevant legislation, regulations, and company policies, including safeguarding vulnerable adults.
- Maintaining accurate and up-to-date records of service delivery, assessments, and progress.
- Liaising with healthcare professionals, social workers, and other stakeholders to coordinate services and advocate for service users.
- Managing budgets and resources effectively to ensure the efficient delivery of services.
- Identifying opportunities for service improvement and contributing to the development of new initiatives.
- Providing direct support to service users during periods of staff absence or high demand, when necessary.
- Promoting a person-centred approach to care at all times.
This is a rewarding opportunity to make a real difference in people's lives. Our client offers a supportive working environment, opportunities for professional development, and a commitment to staff well-being. If you are passionate about providing excellent care and leading a dedicated team, we encourage you to apply for this position in Bradford, West Yorkshire, UK .
Community Support Manager
Posted 3 days ago
Job Viewed