16 Customer Service Manager jobs in Brighton and Hove

• Job Title: Client Services Associate
• Hours: 38hrs - Monday to Friday 09:00-17:30 & Weekends 1 in 3 10:00-19:00
• Location: Eastbourne
  Salary: 24k-30k
• Work Type: Permanent

HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.

Key Responsibilities:

• Respond efficiently to client inquiries via phone, email, and in-person interactions.
• Maintain and update client records using Microsoft Office and internal databases.
• Provide administrative support to the team, including scheduling, data entry, and reporting.
• Collaborate with other departments to address and resolve client issues promptly and effectively.
• Continuously seek opportunities to enhance the client experience.

Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Previous experience in an Customer Services is required.
• Ability to communicate effectively and professionally.
• Excellent organisational and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary with progression opportunities
• Office based in town centre with easy access to train lines
• Large social committee
• Games room with free snacks and drinks
• Casual dress
• Large friendly team
• Bright and open working spaces

if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.

• Lead, train, and mentor a team of customer service and helpdesk representatives.
• Oversee the daily operations of the helpdesk, ensuring prompt and effective resolution of customer issues.
• Develop and implement customer service policies and procedures to enhance service quality.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction.
• Act as a point of escalation for complex customer issues and provide guidance to the team.
• Identify recurring customer issues and collaborate with relevant departments to implement long-term solutions.
• Manage helpdesk software and tools, ensuring optimal utilisation and integration.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Contribute to the recruitment and onboarding process for new helpdesk staff.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Gather customer feedback and insights to drive service improvements.
• Maintain a positive and motivating team environment.

• Proven experience (5+ years) in a customer service or helpdesk management role.
• Demonstrated experience in leading and developing a support team.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving and decision-making abilities.
• Proficiency in helpdesk ticketing systems and CRM software.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in the (mention specific industry, e.g., tech, retail, finance - if applicable, otherwise keep general) sector is advantageous.
• Relevant qualifications in Customer Service Management or a related field are a plus.
• Must be based in or willing to relocate to the Brighton area.

• Relevant qualification in Social Work, Community Care, Health & Social Care, or a related field (e.g., NVQ Level 4/5, Diploma in Social Care).
• Minimum of 5 years of experience in community or social care settings, with at least 2 years in a supervisory or management role.
• Proven experience in developing and implementing care plans and support strategies.
• Strong knowledge of safeguarding policies and procedures for adults and children.
• Excellent leadership, team management, and motivational skills.
• Effective communication, interpersonal, and problem-solving abilities.
• Experience in managing budgets and resources for social care services.
• Ability to work collaboratively with statutory and voluntary sector partners.
• Full UK driving license and access to a vehicle may be required.

• Lead, mentor, and manage a team of community support workers, ensuring effective service delivery and professional development.
• Develop, implement, and monitor individualised care plans for service users, ensuring they meet assessed needs and personal preferences.
• Conduct regular client assessments and reviews, adapting support strategies as required.
• Oversee the recruitment, training, and supervision of support staff, promoting a positive and supportive team culture.
• Ensure compliance with all relevant legislation, regulations, and quality standards within the social care sector.
• Manage budgets and resources effectively to ensure the efficient operation of community support services.
• Build and maintain strong relationships with service users, their families, and other stakeholders, including local authorities and health services.
• Handle safeguarding concerns and complaints in a timely and appropriate manner, following established procedures.
• Develop and deliver training programs for staff on best practices in care, safeguarding, and professional conduct.
• Undertake case management for complex client situations, providing guidance and support to the team.
• Contribute to the strategic development and continuous improvement of the organisation's services.

• NVQ Level 5 in Health and Social Care, or equivalent qualification.
• Minimum of 5 years' experience in a supervisory or management role within the social care or community support sector.
• Proven experience in managing teams and delivering high-quality care services.
• In-depth knowledge of relevant legislation, including safeguarding vulnerable adults, mental capacity, and human rights.
• Excellent communication, interpersonal, and leadership skills.
• Strong organisational and time-management abilities, with the capacity to manage multiple priorities in a hybrid work environment.
• Proficiency in IT systems, including care planning software and Microsoft Office Suite.
• A genuine passion for making a positive difference in the lives of vulnerable individuals.
• Ability to undertake on-call duties as required.
• Full UK driving license and access to a vehicle is essential for on-site duties.

• Lead, supervise, and mentor a team of community support workers, fostering a positive and professional work environment.
• Oversee the day-to-day operations of community support services, ensuring efficient and effective delivery of care.
• Develop and implement person-centered support plans, collaborating with service users, families, and relevant agencies.
• Conduct regular assessments of service user needs and monitor the progress of support plans.
• Ensure compliance with all relevant legislation, regulations, and company policies, including safeguarding procedures.
• Manage budgets and resources effectively to maximize service delivery and impact.
• Build and maintain strong relationships with external stakeholders, including local authorities, healthcare providers, and other community organizations.
• Organize and deliver training for staff to enhance skills and knowledge in areas such as mental health awareness, dementia care, and safeguarding.
• Handle complex case management, including crisis intervention and conflict resolution.
• Contribute to the strategic planning and development of community support services.
• Maintain accurate and confidential records, including case notes, reports, and incident logs.

• Diploma in Health and Social Care (Level 5) or equivalent relevant qualification.
• Minimum of 3-5 years of experience in a social care or community support setting, with at least 2 years in a supervisory or management role.
• Thorough understanding of relevant legislation and frameworks pertaining to vulnerable adults, including safeguarding policies.
• Proven experience in developing and implementing person-centered care plans.
• Excellent leadership, team management, and motivational skills.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in using case management software and standard office applications.
• Ability to work effectively under pressure and manage multiple priorities.
• Full UK driving license and access to a vehicle for work purposes is essential.
• Demonstrated commitment to promoting independence, dignity, and choice for service users.

• Manage a portfolio of community support services, ensuring compliance with all relevant regulations and quality standards.
• Lead, mentor, and supervise a team of community support coordinators and care staff, fostering a positive and supportive work environment.
• Develop and implement individual support plans in collaboration with service users, families, and relevant agencies.
• Oversee the assessment of needs and risks for service users, ensuring appropriate support strategies are in place.
• Manage staff rotas, allocate resources effectively, and ensure adequate staffing levels to meet service demands.
• Conduct regular service reviews, quality assurance checks, and audits to maintain high standards of care.
• Build and maintain strong relationships with local authorities, healthcare professionals, and other stakeholders.
• Manage budgets and financial aspects related to service delivery, ensuring cost-effectiveness.
• Handle complex case management, including safeguarding concerns and challenging behaviours, providing guidance and support to staff.
• Contribute to the strategic development and expansion of community support services.

• Relevant professional qualification in Social Work, Health and Social Care, or a related field (e.g., NVQ Level 4/5, Diploma in Health and Social Care).
• Minimum of 5 years of experience in a management or supervisory role within the social care sector, with a focus on supporting vulnerable adults.
• In-depth knowledge of relevant legislation, policies, and best practices in social care and safeguarding.
• Proven experience in developing and implementing person-centred care plans.
• Excellent leadership, team management, and motivational skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Experience working within a hybrid model and utilizing remote collaboration tools.
• Ability to handle challenging situations with empathy and professionalism.
• Full UK Driving Licence and access to a vehicle for occasional site visits.

Service Delivery Manager – MSP
Brighton, BN1 (primarily on-site, 1 day hybrid)
£50,000 - £5,000 plus benefits

My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
li>Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

< i>Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ de nding on experience)
li>Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Service Delivery Manager – MSP
Brighton, BN1 (primarily on-site, 1 day hybrid)
£50,000 - £5,000 plus benefits

My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
li>Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

< i>Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ de nding on experience)
li>Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.