8 Customer Service Manager jobs in Leeds

• Customer Service Manager
• 40,000 - 45,000
• Manufacturing / Engineering industry
• Huddersfield based - on-site

Client Details

Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function

Description

• Provide clear leadership and guidance to the internal Customer Service function
• Responsibility for Order Management, ensuring the accurately and timely input of customer orders
• Provide UK & International customer with information on product availability, lead times, and pricing
• Proactively update customers with any potential changes to their orders
• Provide support to field sales and account managers around administration, customer support and on-boarding new customers
• Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
• Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
• Ensure CRM systems is best utilised to capture customer data
• Take ownership of any escalated customer issues

Profile

• Strong people management experience in a similar role or environment
• Ability to build strong working relationships internally and externally
• Experience implementing new process and procedures
• Strong attention to detail

Job Offer

This is an exciting role for a well established and developing manufacturing business based in Huddersfield

The role offers a salary of 40,000 - 45,000 depending on experience along with excellent company benefits

The role will be based full on site in Huddersfield

Customer Service Associate/Account Manager

Hybrid Working

**Although the intial role is a FTC for 12 months the client would look to progress the role into a Permanent offering.

12 month Fixed Term Contract

36.25 Hours per week

Monday to Friday

08:30 to 16:45

Hybrid working – Tuesday & Wednesday office days. Monday, Thursday & Friday work from home.

1 hour lunch break

£28,000 - £2,000 per annum

Driven by Customer Service this is a customer account management role based in a finance team.

You will be working closely with the Credit Control Team to deliver a high level of service and assist the growth of the business and of course financial collection.

Managing existing customer accounts with the finance team for this impressive manufacturer, they are looking for someone that has a solid background inbound or outbound customer service or sales role and you can work independently, happy to work from home 3 days a week.

Great role to make your own and maintain the customer relationships. This is not a high-pressured role.

The company offer a full training structure to manage and develop their existing customer accounts offering support and payment assistance if they are struggling financially.

You will need to have at least 2 years inbound or outbound customer service experience.

They are an super company and offer a great salary, additional bonus incentive, the customers you will be speaking with daily will become familiar with you, you will build a rapport with them and give ongoing support with the customers if from time to time, they are struggling to settle their monthly bill on their accounts, they need stock to continue their businesses and you are there to then make any suggestions for payment plans for them. You will look at customerapplications, orders to process and issues relating to their accounts .

This is a great customer focused role working with customers that you will build a rapport with and managed a portfolio of customer accounts.

This is driven by relationship building, you will be taking customer payments, processing customer orders and managing finance options if they need it.

Full training is given brilliant work offerings for 3 days home working and just 2 days in their lovely offices in Wetherby.

Great team and people here and the business really looks after their employees.

An annual bonus if offered along with Christmas shut down.

Lovely office environment, very friendly atmosphere and social culture.

Customer service is essential for this role as these are ongoing B2B key customer accounts you will be managing. These UK based customers place volume monthly orders with the business.

Benefits

Eligibility to the Company’s life assurance insurance scheme paying two times basic salary.

Eligibility to the Company’s Pension Scheme, minimum employee contribution being 5%, with 4% employer contribution.

25 days holiday plus bank holidays.

Up to 5 additional days holiday based on length of service.

Eligibility to join a Discretionary Incentive Scheme of up to £3,0 .

Eligibility to join the Healthcare Cash Plan

This is a lovely fun office environment - the office team are super friendly and make the days go faster with a giggle.

I have immediate interviews available and look forward to receiving your application, thank you for applying.

Lisa

FARR Associates

Recruitment Specialist

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.




ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES

None

Help Desk Operative

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
li>Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

Help Desk Operative

IT Help Desk Engineer

Leeds

Full time, Permanent.

£30,000 - £35,000 DOE

Monday – Friday, 37.5 hours  

Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.

Benefits

• Generous annual leave allowance
li>Career progression
• Pension
• Free onsite parking
• Team events
• Health care
• Discounted gym membership

As an IT Help Desk Engineer , you will be responsible for:

• Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
• Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
• Setting, managing, and meeting client expectations through clear communication and timely support
• Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
• Documenting all activities and resolutions accurately to ensure effective case management
• Providing additional support to the wider team as needed
• Performing end-user client machine configuration and support tasks

The ideal candidate will be:

• Minimum 3 years of experience in an MSP or IT support environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
• Basic understanding of cybersecurity principles and best practices
• Excellent communication and customer service skills with a professional, solution-focused approach
• Strong problem-solving abilities and well-organised work habits
• Full UK driving licence and access to own transport (essential)

Call us today on (phone number removed), to discuss this position.

IT Help Desk Engineer

Leeds

Full time, Permanent.

£30,000 - £35,000 DOE

Monday – Friday, 37.5 hours  

Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.

Benefits

• Generous annual leave allowance
li>Career progression
• Pension
• Free onsite parking
• Team events
• Health care
• Discounted gym membership

As an IT Help Desk Engineer , you will be responsible for:

• Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
• Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
• Setting, managing, and meeting client expectations through clear communication and timely support
• Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
• Documenting all activities and resolutions accurately to ensure effective case management
• Providing additional support to the wider team as needed
• Performing end-user client machine configuration and support tasks

The ideal candidate will be:

• Minimum 3 years of experience in an MSP or IT support environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
• Basic understanding of cybersecurity principles and best practices
• Excellent communication and customer service skills with a professional, solution-focused approach
• Strong problem-solving abilities and well-organised work habits
• Full UK driving licence and access to own transport (essential)

Call us today on (phone number removed), to discuss this position.