13 Customer Service Manager jobs in Leeds

• Oversee and coordinate logistics operations across 3 teams
• Ensure compliance with all safety, regulatory, and quality standards
• Manage operational teams to deliver outstanding service to clients
• Drive efficiency improvements across the teams
• Collaborate with clients, suppliers, and partners to meet service expectations
• Support and mentor your leadership team

• Proven background in Office Management overseeing a few different teams
• Experience in Customer Service Management in a big logistics business (ideally)
• Strong operational planning process skills
• Exposure to a fast-paced KPI driven environment managing a good size headcount
• Strong Communication style with a good man managing approach
• Ability to communicate with senior internal and external stakeholders

• Competitive salary with benefits
• Opportunity to work with high-profile clients in their sector
• Based within a company that is innovating in both traditional and future
• Fast-paced, rewarding environment where your impact will be noticed

The Company

Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM’s proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.

Overview

The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.

Please note that this role requires to undergo a security clearance process (you must have lived in the UK since 5 consecutive years to be eligible) and an enhanced DBS check. Kindly refrain from applying if you are not willing to undergo these necessary background checks.

The role is office based, Monday to Friday, core office hours.

Skills

Must Have

• Excellent written and verbal skills
• Excellent with Excel spreadsheets
• Highly resilient, remaining calm when dealing with pressure
• Highly organised and an effective planner

Nice to Have

• Experience using Freshdesk or a similar tool
• Exemplary customer service to internal and external stakeholders
• High attention to detail
• Excellent communicator
• A team player
• Commercially aware
• Ability to think logically and to use creativity to solve problems and come up with solutions
• Proficient knowledge of Microsoft Office packages, particularly Word and Excel.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.

Experience

Essential

Customer service experience –demonstrable experience of working in a customer centric environment

Desirable

Previous experience of working for a travel company would be advantageous.

Required of all CTM Positions

Embrace CTM’s core values of Connect, Evolve, Deliver.

Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.

Ability to work independently as well as part of a team.

Appropriate and professional written and verbal communication.

Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.

Creative and analytical thinking with strong problem-solving and consultative skills.

Demonstrates calm under pressure – is a proactive contributor and eager to learn.

Proficiency in Microsoft Office Suite.

Ability to do basic math.

Ability to read and interpret information.

Attention to detail.

Regular and reliable attendance.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at

Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food waste to produce renewable energy and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

Applications are invited for a Service Delivery Driver - Class C at our ReFood Ltd, Doncaster Site, working 48 hours per week and in line with the EU Drivers Hours rules and the Working Time Directive (WTD). 

Please be aware that you will be required to be flexible in regards to start and finish times due to business requirements, with the shifts operating between 2.00am and 10.00pm. The package includes a competitive rate of pay together with up to £250 monthly bonus opportunity.

As a Service Delivery Driver - Class C your duties and responsibilities will vary based on the Company’s requirements but will include:

• The collection and exchange of 240ltr wheelie bins from clients’ premises, containing food and catering waste.
li>Returning the wheelie bins to the Doncaster site and offloading the material into hoppers.
• Completion of all required documentation.
• Ensuring the vehicle is well maintained and clean, undertaking required vehicle checks.
• To act as an ambassador on behalf of ReFood, ensuring that the client is treated courteously and respectfully. 
li>Use an electronic PDA in accordance with internal system requirements.

• Hold a full, clean HGV Class C Driving licence. 
li>Be smart in appearance (uniform is provided) and have a pleasant manner.
• Represent the company positively when visiting sites and communicating with customers.
• Demonstrate their understanding of EU Rules and WTD.
• Undertake a Disclosure and Barring check, as required.
• Hold their Driver CPC.
• Hold a Digital Tachograph Driver Card.
• The successful completion of a DBS check is a mandatory requirement and is a condition of any offer of employment.

* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received.

Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food waste to produce renewable energy and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

Applications are invited for a Service Delivery Driver - Class C at our ReFood Ltd, Doncaster Site, working 48 hours per week and in line with the EU Drivers Hours rules and the Working Time Directive (WTD). 

Please be aware that you will be required to be flexible in regards to start and finish times due to business requirements, with the shifts operating between 2.00am and 10.00pm. The package includes a competitive rate of pay together with up to £250 monthly bonus opportunity.

As a Service Delivery Driver - Class C your duties and responsibilities will vary based on the Company’s requirements but will include:

• The collection and exchange of 240ltr wheelie bins from clients’ premises, containing food and catering waste.
li>Returning the wheelie bins to the Doncaster site and offloading the material into hoppers.
• Completion of all required documentation.
• Ensuring the vehicle is well maintained and clean, undertaking required vehicle checks.
• To act as an ambassador on behalf of ReFood, ensuring that the client is treated courteously and respectfully. 
li>Use an electronic PDA in accordance with internal system requirements.

• Hold a full, clean HGV Class C Driving licence. 
li>Be smart in appearance (uniform is provided) and have a pleasant manner.
• Represent the company positively when visiting sites and communicating with customers.
• Demonstrate their understanding of EU Rules and WTD.
• Undertake a Disclosure and Barring check, as required.
• Hold their Driver CPC.
• Hold a Digital Tachograph Driver Card.
• The successful completion of a DBS check is a mandatory requirement and is a condition of any offer of employment.

* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received.

• Based in Harrogate
• £25,750 per annum
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

• Acting as a first point of contact for incoming enquiries from customers, retailers, and corporate partners, providing accurate and timely responses.
• Providing support to corporate and public sector teams.
• Scheduling demonstration vehicles on behalf of our client’s retailers and corporate sales team.
• Create and issue bespoke vehicle quotes for SME clients, tailored to their business needs.
• Coordinate test drive bookings with local retailers , acting as a reliable liaison between the customer and sales network.
• Support the planning and delivery of business events and retailer meetings, managing attendee lists, RSVPs, and logistical details.
• Accurately update and maintain customer records using Salesforce CRM .
• Providing consistent administrative support to the wider sales team.

• Hands-on , adaptable , and takes ownership of their work.
• Excellent verbal and written communication skills, confident when speaking with stakeholders at all levels.
• Can demonstrate previous experience in a customer service or administration role within a fast-paced environment .
• Possesses effective organisational skills , with the ability to manage multiple priorities and deadlines.
• Exceptional attention to detail skills with strong admin and process-following skills.
• Comfortable using digital tools and CRMs (Salesforce experience is a plus).

Customer Support Administrator

Salary:  £30,000 to £32,000 per annum, depending on experience

Leeds LS10, West Yorkshire

Permanent: Full Time

Profile

Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.

Key Responsibilities:

• Understanding and interpreting client’s drawings and tender documents
• Work closely with the sales team to obtain information and understand requirements for quotes
• Using Excel to provide detailed and accurate quotations for clients
• Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
• Organising and prioritising daily workloads
• Negotiating prices with suppliers
• Assisting the estimator with costing of bespoke furniture
• Scheduling of furniture for projects
• Updating internal systems and maintaining an organised and efficient working area for the team
• Answering the phone and when needed greeting visitors
• Provide support to the Project Managers
• Scheduling of furniture for projects

Skills & qualifications:

• A high energy, motivated and dependable individual with excellent communication skills
• Able to perform calmly under pressure and maintain attention to detail
• A purchasing background would be an advantage but not essential
• Knowledge and understanding of manufacturing.
• Excellent telephone manner with a good aptitude to build relationships with suppliers
• Computer literate – Must be competent in the use of Excel.
• Able to show initiative and manage own workload
• Efficient and pro-active
• Adaptable

 INDLS

• Based in Harrogate
• £25,750 per annum
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

WHJS1_UKTJ

Customer Support and Order Fulfilment Coordinator

Key Benefits:

• £26,500 per annum
• Leeds City Centre Office Based Role
• Company Pension Scheme, Healthcare Plan, Perkbox Membership, Reduced City Centre Parking
• Access to learning and development platform

Candidates must be UK resident with full UK working rights residing within commutable distance to Leeds. Please note we cannot offer visa sponsorship for overseas candidates.

Key Responsibilities:

• Stockroom management - Picking, packing, and shipping stock. Ensuring stock is accurately recorded and moved.
• Managing all customer communication over telephone and email, utilising internal systems to accurately record information and ensure customers are kept informed of any order updates.
• Ensuring all customer orders and information are inputted into CRM accurately.
• Accurately managing the order process including booking orders, picking, and shipping stock.
• Upholding and promoting the brand by requesting, reviewing, and responding to customer feedback.
• Purchasing stock items as required to maintain inventory levels.

Key Skills:

• 1+ years' experience in a stock handling role.
• 1+ years' experience in a B2B customer service role.
• Excellent verbal and written communication skills to interact effectively with customers.
• Strong attention to detail to ensure accuracy in order processing and data entry.
• Ability to manage multiple tasks efficiently and prioritise workload.
• Proactive approach to resolving customer issues and complaints.
• Ability to work collaboratively with other team members to achieve common goals.

The Role

We’re searching for individuals who are passionate about providing exceptional levels of customer service. You will be first point of contact for aftersales and customer support, resolving any issues and providing operational support.

Our Client

Our client is a well-respected and market leading provider of drone technology for commercial uses. They provide a large variety of drone products, technology, and software to a wide range of industries including Military & Defence, Construction, Agriculture, Sport and more. Alongside a growing portfolio of technology, they also provide on-going training and education. Due to recent success and growth, our client is keen to continue expanding their business.

If you feel you are suitable, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package