45 Customer Service Manager jobs in Milton Keynes

We have some super opportunities available here for those looking for an entry level role, to develop your career in a top 100 independent Insurance Brokers. 

Reporting to the Client Support Manager, based at the companies Head Office in Bedford, you will be responsible for undertaking all mid-term adjustments (Changes mid-term to a customer’s policy) and queries received from existing clients and liaising with insurers.  

You will be pushed through a Graduate/ Academy role to become both proficient and qualified within the industry whilst working within a busy Client Services Department. You will also gain your Cert CII (certificate in insurance) qualification and will have access to internal and external coaching to assist in your progression. The company will provide a timetable to meet all departments within the business which will allow you a greater understanding of how each department contributes to their incredible stats. Our client has plenty of progressive routes available following graduation from the Client Services Department, all performance will be tracked via progress trackers which they will support you in completing.  You may begin your career here in their dedicated Client Services team, but the fluidity and flexibility of their Academy ensures that should you show the competence, drive and commitment to a career here, then there is no obstacle to movement to the Sales and Renewals teams, and ultimately to your graduation as a qualified specialist construction insurance consultant.

You will be trained to submit client insurance risk information to insurers for quotations to be issued to clients (online and offline submissions), competently use the company CRM system to ensure all records are  kept up to date, creating risk presentations , complete sub-contractor questionnaires for clients, Mid Term Adjustments for all policies and work closely with account handlers/insurers and build strong relationships across all departments of the business.

Salary and Benefits on offer:-

• £23k to £26k basic salary range
• 9.30am start time (9.30am -5pm)
• 20 days holiday a year, plus bank holidays and numerous additional days off over Christmas and New Year, which increases to 25 days after 5 years’ service
• Private Medical Insurance through Vitality after 2 years of service
• Critical Illness and Death in Service after 5 years’ service
• Fully funded Cert CII Education
• Modern offices loaded with facilities
• Free onsite Parking
• Regular company business and social events
• Dress down from March until October

We have some super opportunities available here for those looking for an entry level role, to develop your career in a top 100 independent Insurance Brokers. 

Reporting to the Client Support Manager, based at the companies Head Office in Bedford, you will be responsible for undertaking all mid-term adjustments (Changes mid-term to a customer’s policy) and queries received from existing clients and liaising with insurers.  

You will be pushed through a Graduate/ Academy role to become both proficient and qualified within the industry whilst working within a busy Client Services Department. You will also gain your Cert CII (certificate in insurance) qualification and will have access to internal and external coaching to assist in your progression. The company will provide a timetable to meet all departments within the business which will allow you a greater understanding of how each department contributes to their incredible stats. Our client has plenty of progressive routes available following graduation from the Client Services Department, all performance will be tracked via progress trackers which they will support you in completing.  You may begin your career here in their dedicated Client Services team, but the fluidity and flexibility of their Academy ensures that should you show the competence, drive and commitment to a career here, then there is no obstacle to movement to the Sales and Renewals teams, and ultimately to your graduation as a qualified specialist construction insurance consultant.

You will be trained to submit client insurance risk information to insurers for quotations to be issued to clients (online and offline submissions), competently use the company CRM system to ensure all records are  kept up to date, creating risk presentations , complete sub-contractor questionnaires for clients, Mid Term Adjustments for all policies and work closely with account handlers/insurers and build strong relationships across all departments of the business.

Salary and Benefits on offer:-

• £23k to £26k basic salary range
• 9.30am start time (9.30am -5pm)
• 20 days holiday a year, plus bank holidays and numerous additional days off over Christmas and New Year, which increases to 25 days after 5 years’ service
• Private Medical Insurance through Vitality after 2 years of service
• Critical Illness and Death in Service after 5 years’ service
• Fully funded Cert CII Education
• Modern offices loaded with facilities
• Free onsite Parking
• Regular company business and social events
• Dress down from March until October

The Camden Society  has an exciting opportunity available for a Support Manager  to join our team based in Northampton. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of up to £36,339.37 per annum.

Annual Leave entitlement:  33 days inclusive of bank holidays

Lead With Purpose. Empower With Passion.

Are you a proactive leader with the ability to drive change and support the growth and development of both individuals and teams?

At The Camden Society, we believe that people with a learning disability can be leaders in society. We are looking for a skilled and values-driven Support Manager  to lead and coach our teams in delivering outstanding, person-centred Support. You'll play a pivotal role in ensuring the people we support live fulfilling lives with choice, independence, and control.

As the Support Manager, you will be responsible for the overall leadership, management and performance of several teams within a specific area. Leading teams to maintain an inclusive transparent culture that we are very proud of at The Camden society  alongside robust regulatory, contractual and organisational compliance. The ability to Lead teams to support growth and development is the key to success as is the ability to build trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support.

Theras Vision

• Thera will show that people with a learning disability can be leaders in society.
li>Thera will be controlled by people with a learning disability.
• People supported by Thera can say how their Thera company is directed and managed.
• People with a learning disability will design the support they want from Thera.
• Thera will respect the rights and wishes of people at work, at home and in the community.
• People with a learning disability will check the quality of support from their Thera company.
• Thera Group will be led by a charity.

Skills and Experience:

• Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it.
• Proven experience supporting people with learning disabilities.
• Experience leading teams and managing service delivery in a regulated care setting.
• Knowledge of safeguarding, health and safety, and care regulations.
• Excellent communication, leadership, and decision-making skills.
• Confidence in using digital systems (e.g. Excel, care planning software).
• Flexibility to travel locally and work across multiple locations.

Desirable:

• Experience in coaching, mentoring, and managing change.
• A full UK driving licence with business insurance.

If you are ready to lead by example, create positive change, and contribute to a thriving supportive environment, we would love to hear from you!  Apply Now  to join our dedicated team and make a difference.

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

All posts are subject to DBS checks. This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent.

The Camden Society  has an exciting opportunity available for a Support Manager  to join our team based in Northampton. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of up to £36,339.37 per annum.

Annual Leave entitlement:  33 days inclusive of bank holidays

Lead With Purpose. Empower With Passion.

Are you a proactive leader with the ability to drive change and support the growth and development of both individuals and teams?

At The Camden Society, we believe that people with a learning disability can be leaders in society. We are looking for a skilled and values-driven Support Manager  to lead and coach our teams in delivering outstanding, person-centred Support. You'll play a pivotal role in ensuring the people we support live fulfilling lives with choice, independence, and control.

As the Support Manager, you will be responsible for the overall leadership, management and performance of several teams within a specific area. Leading teams to maintain an inclusive transparent culture that we are very proud of at The Camden society  alongside robust regulatory, contractual and organisational compliance. The ability to Lead teams to support growth and development is the key to success as is the ability to build trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support.

Theras Vision

• Thera will show that people with a learning disability can be leaders in society.
li>Thera will be controlled by people with a learning disability.
• People supported by Thera can say how their Thera company is directed and managed.
• People with a learning disability will design the support they want from Thera.
• Thera will respect the rights and wishes of people at work, at home and in the community.
• People with a learning disability will check the quality of support from their Thera company.
• Thera Group will be led by a charity.

Skills and Experience:

• Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it.
• Proven experience supporting people with learning disabilities.
• Experience leading teams and managing service delivery in a regulated care setting.
• Knowledge of safeguarding, health and safety, and care regulations.
• Excellent communication, leadership, and decision-making skills.
• Confidence in using digital systems (e.g. Excel, care planning software).
• Flexibility to travel locally and work across multiple locations.

Desirable:

• Experience in coaching, mentoring, and managing change.
• A full UK driving licence with business insurance.

If you are ready to lead by example, create positive change, and contribute to a thriving supportive environment, we would love to hear from you!  Apply Now  to join our dedicated team and make a difference.

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

All posts are subject to DBS checks. This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent.

Warehouse Support Manager - Wellingborough

A market-leading company in the infrastructure and construction industry is urgently seeking a skilled Warehouse Support Manager to join their team in Wellingborough. This is a crucial, hands-on role perfect for an experienced professional who can ensure the seamless operation of a busy warehouse and its supporting functions.

About the Role

Working alongside the Procurement Administrator, you will be the backbone of the warehouse and a key support for multiple departments. This is a multifaceted position that requires a strong blend of hands-on operational management, meticulous administration, and strategic logistics. Your work will be vital in ensuring that materials, equipment, and plant are where they need to be, when they need to be there. The ideal candidate will have prior experience in a similar role and a proven ability to manage multiple responsibilities effectively.

Key Responsibilities

• Logistics & Supply Chain Management: Ensure all materials, plant, and equipment are ordered, tracked, and delivered on time. You will manage purchase orders, delivery notes, and coordinate with drivers and suppliers.
li>Warehouse & Facilities Oversight: Take responsibility for the day-to-day management, maintenance, and cleanliness of the warehouse. This includes coordinating repairs, handling utility bills, and managing the ordering of tools and equipment.
• Administrative & Financial Support: Provide administrative support to the team, manage purchase orders, and process invoices.
• Health & Safety: Be proactive in maintaining a safe working environment, conducting audits, and ensuring compliance with all company standards.
• Team Collaboration: Work closely with the Procurement Administrator, Stock Controller, and other managers to ensure smooth project delivery, attend planning meetings, and provide key support to field staff.

The Details

• Employment: Full-time permanent position (will consider temporary for an immediate start)
• Location: Wellingborough
• Salary: £40,000 - £50,000
< i>Hours: 37.5 hours per week, Monday to Friday
• Start Date: ASAP

If you are a highly organised and dynamic professional ready for a new challenge, apply today to secure an immediate start with a forward-thinking company.

The Company:

• Global leading technology platform that has captured 80% of it's UK target market.
• Technology that millions rely on! These guys are shaping the future of this space.
• Complex, multi‑module SaaS platform that’s fast becoming the go‑to choice in its industry.
• Rapid-growth plans, where ideas turn into global impact.

The Opportunity:

As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done - this is very much a ‘hands-on’ role!

This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team.

Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst championing coaching and development of your team!

The Ideal Candidate:

• 3+ years’ experience managing a customer support team within the SaaS sector.
• Experience working with more complex SaaS solutions (multi-product/module).
• Experience within EdTech or further education (either directly or as a user base).
• A genuine leadership mentality: someone who can inspire from the front and develop the team around them.
• An ‘outside the box’ thinker! We are seeking someone who brings new ideas and the confidence to execute them.
• Excellent problem-solving, communication, and conflict-resolution skills.
• The ability to use metrics to drive performance and decision-making. Any experience with AI solutions is beneficial.
• Experience with ITIL or similar frameworks is advantageous.
• Experience and proficiency with SQL.

The Package:

• A base salary up to £60,000, plus bonus.
• 25 days’ holiday, plus bank holidays, plus wellbeing/charity days.
• Hybrid working (3x days in the MK office)
• Enhanced pension, maternity/paternity, and sick pay.
• And more!

ABR Talent are specialist recruitment partners supporting start-up and scale-up SaaS businesses with ‘growth engine’ roles such as Customer Success, Sales, Account Management, and Support. If you are looking to progress your career in this space, get in touch!

WHJS1_UKTJ

SaaS Customer Support Manager

We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention.

Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas)

Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package

Requirements for SaaS Customer Support Manager

• 3+ years in a customer support position within a SaaS (Software-as-a-Service) company
• Strong leadership skills with a track record of motivating and developing teams
• Proven ability to manage helpdesk systems and workflows (e.g. Salesforce, Jira)
• Excellent problem-solving, communication, and conflict resolution skills
• Data-driven approach to performance management
• Technical aptitude with the ability to learn new software products quickly
• Experience with ITIL or service management frameworks is beneficial
• Previous exposure to AI-powered tools is desirable
• Confident stakeholder management and relationship building at all levels

Responsibilities for Customer Support Manager

• Lead and develop a team of support analysts (including a team lead) to deliver exceptional customer service
• Manage the day-to-day helpdesk operations, ensuring SLAs and OKRs are consistently met
• Oversee ticket management, escalation processes, and critical issue resolution
• Maintain and optimise helpdesk tools and knowledge bases to improve efficiency and self-service options
• Analyse customer feedback and support trends to inform product and process improvements
• Work closely with Product, Professional Services, and Customer Experience teams to ensure a seamless customer journey
• Monitor NPS and CSAT scores, taking ownership of actions to improve results
• Share market insights, customer needs, and innovative ideas with internal teams

What this role offers:

• Leadership of a talented, collaborative customer support team in a tech-driven environment
• Opportunities to shape processes and influence product improvements based on real customer feedback
• A competitive package with bonus, enhanced benefits, and excellent career development prospects

Applications

If you have a background in customer support within technology and would like to be considered for this Customer Support Manager position, please send your CV via the relevant link.

We are committed to creating an inclusive recruitment process. If you require reasonable adjustments for your application or during the selection process, please email us separately to discuss.

Keywords: Customer Support Manager / Helpdesk Manager / Technical Support Manager / Client Support Lead / Service Desk Manager / SaaS Support Manager / Support Operations Manager / Customer Experience Manager / Technical Account Manager / Service Delivery Manager / SaaS / Salesforce / Jira / ITIL / AI tools / Software Support / Customer Success / Data-driven support / Higher Education systems / Business Information Systems / Computer Science / Information Technology