1256 Customer Service Manager jobs in Milton Keynes

NEW VACANCY! (PK9003)

CUSTOMER SERVICES ADMINISTRATOR / CUSTOMER SERVICE MANAGER

COMMUTABLE FROM BUCKINGHAMSHIRE / OXFORDSHIRE / HERTFORDSHIRE - please contact me for further location details

SALARY 25-45K (Depending on Experience) + 23 Days Paid Holidays plus Bank Holidays + Statutory Sick Pay

HOURS: Monday to Friday - 9am till 5pm (1hr Lunch Break)

Our client is a privately owned corrugated sheet plant, they manufacture bespoke industrial and retail packaging supplying a wide range of clients. The company is a growing business and have recently invested into business.

They are currently looking for a Customer Services Manager or Customer Service Administrator to efficiently manage operations of the office including all tasks of the Customer Service Administrators, including answering customer queries, raising specifications, raising quotations and making samples/processing orders. You will be supported by the Senior Leadership Team with ultimate responsibility to the Commercial Director.

Key Responsibilities:

• Keeping eyes and ears open to identify, prevent and fix problems proactively
• Manage and implement the highest level of Customer Service that the industry can provide throughout the company
• Customer Service Administrator members of the team will be able to do some of jobs within this list and will be trained by the Manager
• Ensure phones are answered and emails are replied to promptly
• Work with Production Director and Operations Director to answer queries about impending or late deliveries
• The Operations Director will specify when orders can be made and when they can be delivered. Production Manager to fulfil this when Operations Director is unavailable or on Holiday
• Answer queries about past orders, current prices etc
• Take orders, enquiries, raise credit notes requests
• Deal with all manner of other queries and problems
• Raise new customer details and delivery destinations
• Raise standard FEFCO and ECMA specifications
• Work with reps to help generate rough designs for bespoke packs and fittings whenever necessary, and raise them as specifications
• Offer advice on alternative styles and board grades whenever possible
• Design solutions that consider the client's requirements for their packaging line, protecting the contents, promoting the client's brand, protecting the environment, minimising the use of raw materials, reducing waste, increasing opportunities to reuse and recycle and how it will be manufactured
• Identify when it is appropriate to recost existing specifications e.g. when it has not been ordered for a long time and we have an opportunity to regain the work
• Raise quotes for all specs raised. Suggest alternative quantities where appropriate
• Include by default, forme and stereo costs whenever possible
• If the company can't make it in house or make it efficiently in-house, get prices from suppliers for farmed-out work
• Raise the quotation reflecting on previous orders from the client and guidelines from Sales Director or Commercial Director
• Maintain margin at 34% with target to improve this to 38%
• Managing and defining with the assistance of the Operations Director and other members of staff their approved supplier list for farmed out products and proactively improving it
• Prepare CAD files and make samples and request samples from subcontractors
• Ensure raising of works orders happens promptly, normally by a member of the Customer Services Team, normally on the day it's received
• Work closely with the Operations Director to work out when prospective orders can be made and delivered. Production will update the Lead Time board
• Ensure works order paperwork is raised. Inc artwork sheets, forme drawings, delivery notes
• Give attention to first time run jobs to ensure artwork cutter guides are correct and ready for ordering
• Raise purchase orders for the best supplier. This is normally the cheapest supplier but other factors, like lead time, will be influential
• Support Stock management that's lead by Operations Director
• Ensure all orders are acknowledged promptly. Target within 24 hours of receipt of order
• Ensure Printers and hardware are suitable for the Customer Services Team
• Provide ADHOC IT support when possible

Job title: Customer Service Account Manager

Salary: £30,000

Location: Luton

Benefits: 25 days holiday, discounted products, Hybrid working

What you would like to know about this employer?

• An established distributer with an impressive portfolio of selfcare products.
• Over 25 years industry experience, highly reputable employer who truly support and engage their employees

Purpose of the role :

To manage a portfolio of clients, providing exceptional end-to-end support through handling enquiries, processing orders, and delivering outstanding aftersales care.

Responsibilities:

• Managing customer Inbox, responding to all request promptly
• Independently supporting and nurturing a portfolio of customers
• Understand customer demands and proactively keep on top of their needs
• Responsible for processing all sales orders accurately and in a timely manner.
• Assist in project management by tracking deadlines and facilitating communication, assisting the Sales team with any additional support with customer files.
• Keeping an up-to-date record of all incoming stock delivery dates and delivery information.
• Tracking deliveries from the distribution centre and distribution contractors i.e, DPD, pallet network.

Skills and attributes

• Exceptional customer service experience
• Complaints handling
• Accurate order processing
• Able to demonstrate the ability to juggle multiple tasks and one time
• Passion about going over and above for the customer
• Highly organised with impeccable attention to detail

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

Position: Customer Service Advisor

Rate: 13.10 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Location: Milton Keynes

Manpower are recruiting on a temporary basis for a leading financial client based in Milton Keynes.
We're looking for enthusiastic and professional individuals to join our client's Customer Experience team. As a Customer Service Advisor , you'll play a key role in supporting customers throughout the lifecycle of their financial services agreements. You'll handle a wide variety of enquiries via telephone, email, and post, ensuring every customer receives a first-class experience.

Key Responsibilities:

• Deliver an excellent level of customer service by resolving queries promptly and effectively, aiming for first-contact resolution.
• Take ownership of each enquiry, using initiative and sound judgement to deliver the right outcome for the customer.
• Handle complaints professionally in line with company policy and Financial Conduct Authority (FCA) guidelines.
• Accurately log and escalate any unresolved issues as required.
• Use multiple systems to manage customer information and process account updates.
• Work towards agreed service levels, quality standards, and performance targets.
• Ensure all customer interactions comply with internal policies and regulatory requirements, including Identification & Verification (ID&V) and financial crime prevention procedures.

Skills and Experience:

• Previous experience in a customer service or contact centre environment.
• Strong communication skills, both written and verbal, with a confident and professional telephone manner.
• Excellent problem-solving and decision-making abilities.
• Competent with Microsoft Office and other computer systems.
• Ability to manage multiple priorities while maintaining attention to detail.
• Team player with a proactive and positive attitude.
• Knowledge of FCA and TCF (Treating Customers Fairly) principles is an advantage.

This is a fantastic opportunity to gain valuable experience within a well-respected financial organisation while delivering an outstanding customer experience.

Apply now to join the Manpower team and take the next step in your customer service career!

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.
 
This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!
 
Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.
 
Customer Service Advisor
Working Hours: Monday to Friday 8:00am - 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Free Parking available
Impressive client premises and facilities
Full time office based
Salary: £12.21 per hour -  salary progression route
 
Responsibilities will include:
§Inbound & outbound calls to customers and Internal Branches.
§Processing customer's website placed product orders
§Processing internal Branch placed product orders
§Communicating with customers via on-line chat & e-mail communications
§Tracking orders and liaising with all courier networks, dealing with returns
§Problem solving as and when required
§Assisting customers when using business website, placing orders etc. offering support
§General office / customer service duties and administrative tasks
 
Skills, Knowledge, Qualification & Experience:
§Computer literate
§Previous experience in an office-based Customer Services environment is essential.
§Customer telephone & email experience would be preferred. Good communication skills.
§Strong work ethic and able to use own initiative.
§Enjoy working with people and be able to work as part of a busy customer service team.
 
Full training will be provided internally on our client's own in-house computer systems.
 
Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
 
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
 

A superb new opportunity has arisen to join a fast-paced, friendly and commercial customer service team in the role of Customer Service Assistant.  The organisation has a wonderful, supportive and sociable culture and is a great place to work!

Main duties will include:

Sales Support

• Ensure KPI’s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:
• Confirm receipt of orders to all customers within 24hrs.
• Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
• Process sales orders through to delivery.
• Arrange delivery of sales orders with hauliers/shipping lines.
• Raising customs, import and export documentation where required.
• Raise sales contracts & call offs.
• Maintain all Contract records, shipment and delivery spreadsheets accordingly.
• Obtain and issue Quality Certificates.
• Raise sales invoices.
• Handle general customer enquiries.
• Handle straightforward customer complaints.
• Maintain complaint records.
• Process sample requests and maintain records.
• Maintain sales commission records.
• Maintain distribution cost records.

PURCHASE

• Obtain and save all relevant paperwork from suppliers.
• Process Purchase orders through to delivery.
• Raise Purchase contracts and call offs
• Validate purchase invoices and resolve disputes.
• Communicate with Suppliers regarding specific requirements.
• Maintain Supplier contract records.

STOCK CONTROL

• Responsible for ordering stock in accordance with requirements.
• Arrange delivery of stock orders with hauliers/shipping lines.
• Book stock onto system within 24hrs of arrival.
• Maintain stock records ensuring all data inputting is accurate for all products.
• Ensure stock rotation is adhered to.
• Weekly stock balancing between warehouse, stock records and systems completed.
• Stock discrepancies investigated and completed in a timely manner.

INTERNAL COMMUNICATIONS

• Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
• Highlight operational issues immediately to your Direct Line Manager.
• Ensure Sales Managers are aware of operational issues as and when they occur.
• Quote customers as delegated by Sales Managers.
• Appoint and instruct supply chain contractors (if requested).
• Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.

GENERAL RESPONSIBILTY

• Carry out other functions as requested by management.
• Operate within the Company BRC quality system.
• Ensure all filing is completed in a timely manner.
• To act professionally and respectfully at all times to all employees.
• To communicate professionally at all times with customers.
• Post - Outgoing (franking, take to Post Box / Post Office).
• Ensure Office housekeeping and cleanliness is all employees’ responsibility.
• Keep own desk area clean and tidy.

INDL

Customer Service Administrator

Raunds

Long term ongoing temporary

Full-time hours

12.37 per hour (will increase after 12 weeks to 13.61) plus overtime available

Are you an organised individual able to prioritise a heavy workload?

Are you technically minded and able to solve problems?

Are you an efficient administrator who pays great attention to detail?

If this sounds like you and you're available immediately we'd like to hear from you!

Key responsibilities & duties of the Customer Service Administrator include:

• Dealing with enquiries from internal customers over the telephone and via email.
• Logging issues and problem solving.
• Following procedures and processes to resolve customer issues.
• Administrative tasks, including updating systems and sending emails.
• Raising credits.

Skills and Experience required for the Customer Service Administrator include:

• A confident communicator with an excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to remain calm under pressure.
• IT Literate including Outlook, Excel, Word
• Flexibility, as overtime and weekends are occasionally required.

Additional details:

• Rotational shifts: 8am-4pm / 10am - 6pm / 8.30am - 5pm
• Up to 10 Saturday mornings per annum, 8am - 12pm
• *for the first few months and initial training you won't do the full rotation or weekends, instead starting with 8.30 - 5.
• Overtime paid at time and a half

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client.

All responses will be managed in accordance with GDPR

German Customer Service

Northampton

Permanent

Full-time hours

28,000 plus bonus

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2B customer service?

Are you a fluent German speaker?

If this sounds like you, I have the perfect opportunity for you!

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.

Duties and responsibilities for the Customer Experience Coordinator:

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills and experience required for the Customer Experience Coordinator:

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as German
• Good organisational skills.
• Excellent customer care skills & telephone manner
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Additional details & benefits:

• 40 hours per week, Monday to Friday
• Office-based, work from home every Friday with early finish at 2.15pm
• Flexible working, 'Smart Time' after probation
• 25 days of annual leave, plus bank holidays
• Contributory Paycare scheme
• Annual salary review

Impact Recruitment Services are acting as an employment agency on behalf of our client.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
All responses will be managed in line with accordance with GDPR.