22 Customer Service Manager jobs in Plymouth
Senior Customer Service Manager
PL4 0AL Plymouth, South West
£45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-centric Senior Customer Service Manager to lead and inspire their support team. This role is integral to ensuring exceptional customer experiences and driving customer satisfaction and loyalty. You will be responsible for managing day-to-day operations, developing and implementing service strategies, training and coaching team members, and resolving complex customer issues. The ideal candidate will have a proven track record in customer service management, strong leadership abilities, and a deep understanding of customer support best practices, with the flexibility to manage a team remotely.
Key Responsibilities:
Key Responsibilities:
- Lead, manage, and motivate a team of customer service representatives to achieve performance targets.
- Develop and implement customer service policies and procedures to enhance service delivery.
- Monitor customer interactions and feedback to identify areas for improvement.
- Train, coach, and mentor customer service staff to ensure high levels of performance and professionalism.
- Handle escalated customer complaints and complex issues with empathy and efficiency.
- Analyze customer service data and metrics to report on team performance and identify trends.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Ensure the effective use of customer service software and tools.
- Develop and implement strategies to improve customer retention and loyalty.
- Contribute to the development of product and service improvements based on customer feedback.
- Proven experience in a customer service management or team lead role.
- Strong leadership, coaching, and team-building skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- In-depth knowledge of customer service principles and best practices.
- Experience with CRM systems and customer support software.
- Ability to analyze data and make informed decisions.
- Proficiency in managing remote teams and fostering a positive virtual work environment.
- A passion for delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
0
Community Support Manager
PL1 2AB Plymouth, South West
£32000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a respected provider of community and social care services in **Plymouth, Devon, UK**, is seeking an experienced and compassionate Community Support Manager to lead their dedicated team. This is a pivotal role, requiring a blend of strong leadership skills, empathy, and a deep understanding of social care principles. The successful candidate will be responsible for overseeing the day-to-day operations of multiple community support projects, ensuring the highest standards of care are consistently delivered.
Key Responsibilities:
Key Responsibilities:
- Manage, mentor, and support a team of community support workers, fostering a positive and collaborative work environment.
- Develop and implement individualised care plans for service users, working closely with them and their families to ensure their needs are met effectively.
- Conduct regular assessments of service users' well-being and progress, making adjustments to care plans as necessary.
- Liaise with external agencies, healthcare professionals, and local authorities to coordinate care and support services.
- Ensure compliance with all relevant legislation, policies, and procedures, including safeguarding protocols.
- Oversee budget management for allocated projects, ensuring resources are used efficiently.
- Organise and deliver ongoing training and development opportunities for the support team.
- Handle complex case management and provide guidance to staff on challenging situations.
- Maintain accurate and up-to-date records, documentation, and reports.
- Promote the organisation's values and ethos throughout all activities.
- NVQ Level 4 or 5 in Health and Social Care, or equivalent qualification.
- Proven experience in a supervisory or management role within the social care sector.
- Excellent understanding of current social care legislation and best practices.
- Strong leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficiency in using care management software and standard office applications.
- A genuine passion for helping vulnerable individuals and making a positive difference in their lives.
- Full UK driving licence and access to a vehicle may be required for community-based activities.
This advertiser has chosen not to accept applicants from your region.
1
Community Support Manager
PL4 0BR Plymouth, South West
£32000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and compassionate Community Support Manager to oversee and coordinate essential support services for vulnerable individuals within the Plymouth, Devon, UK area. This is a vital role focused on empowering individuals and promoting independence within the community. You will be responsible for managing a team of support workers, ensuring the delivery of high-quality, person-centered care that meets the diverse needs of clients. This includes developing and implementing individual support plans, conducting regular assessments of client progress, and providing guidance and supervision to your team. Strong leadership and communication skills are essential for fostering a positive and supportive team environment, as well as for liaising effectively with external agencies, families, and other stakeholders. You will be involved in recruitment, training, and performance management of your team, ensuring compliance with all relevant regulations and standards. The role requires a thorough understanding of social care principles, safeguarding procedures, and best practices in supporting individuals with a range of needs, including mental health challenges, learning disabilities, or elderly care. The ability to handle challenging situations with empathy and professionalism is crucial. This position will involve a hybrid working model, with significant time spent conducting home visits and community outreach, balanced with office-based administrative duties, team meetings, and supervision sessions. A commitment to continuous improvement and a passion for making a real difference in people's lives are fundamental. A relevant qualification in social work, health and social care, or a related field, along with significant experience in a supervisory or managerial role within the social care sector, is required.
This advertiser has chosen not to accept applicants from your region.
2
Community Support Manager
PL1 1AA Plymouth, South West
£38000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dedicated organization focused on enhancing community well-being, is seeking a compassionate and organized Community Support Manager. This hybrid role requires a dedicated presence in our **Plymouth, Devon, UK** office, complemented by the flexibility of remote work. You will lead a team responsible for delivering essential support services to individuals and families within the community, ensuring they receive timely and appropriate assistance. The ideal candidate will possess strong leadership skills, a deep understanding of social care principles, and a passion for making a positive impact.
Key responsibilities include:
We are seeking candidates with a relevant qualification in Social Work, Health and Social Care, or a related field. A minimum of 5 years of experience in a social care or community support role, with at least 2 years in a supervisory or management capacity, is required. Strong knowledge of local community services and support networks in the Plymouth area is advantageous. Excellent interpersonal, communication, and problem-solving skills are essential. You must possess strong organizational abilities and the capacity to manage a caseload and a team effectively. A sensitive and empathetic approach to client care is paramount. Experience in managing challenging client situations and developing effective intervention strategies is highly valued. This role offers the opportunity to lead impactful community initiatives.
Key responsibilities include:
- Managing and supervising a team of community support workers.
- Developing and implementing support plans tailored to the individual needs of clients.
- Coordinating access to community resources, including housing, healthcare, and employment services.
- Conducting client assessments and regular follow-ups to monitor progress and identify evolving needs.
- Ensuring all services are delivered in a safe, ethical, and professional manner.
- Maintaining accurate and confidential client records.
- Liaising with external agencies, stakeholders, and family members to ensure a coordinated approach to care.
- Developing and delivering training programs for support staff.
- Monitoring service effectiveness and identifying areas for improvement in service delivery.
- Responding to emergencies and crisis situations with sensitivity and efficiency.
- Advocating for clients' needs within the community and with relevant authorities.
We are seeking candidates with a relevant qualification in Social Work, Health and Social Care, or a related field. A minimum of 5 years of experience in a social care or community support role, with at least 2 years in a supervisory or management capacity, is required. Strong knowledge of local community services and support networks in the Plymouth area is advantageous. Excellent interpersonal, communication, and problem-solving skills are essential. You must possess strong organizational abilities and the capacity to manage a caseload and a team effectively. A sensitive and empathetic approach to client care is paramount. Experience in managing challenging client situations and developing effective intervention strategies is highly valued. This role offers the opportunity to lead impactful community initiatives.
This advertiser has chosen not to accept applicants from your region.
3
Senior Community Support Manager
PL1 1AA Plymouth, South West
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and experienced Senior Community Support Manager to lead and develop their vital services in Plymouth, Devon, UK . This role offers a hybrid working arrangement, combining essential on-site leadership with the flexibility of remote work. You will be responsible for overseeing a team of dedicated support workers, ensuring the delivery of high-quality care and assistance to individuals within the community. This includes managing day-to-day operations, developing personalized care plans, and ensuring compliance with all relevant regulations and best practices. A significant part of your role will involve staff recruitment, training, supervision, and performance management, fostering a supportive and professional team environment. You will also act as a key point of contact for clients, their families, and external agencies, building strong relationships and addressing any concerns or feedback promptly. Financial oversight, including budget management and resource allocation, will be a crucial aspect of your responsibilities. The ideal candidate will possess strong leadership qualities, excellent communication and interpersonal skills, and a deep understanding of social care principles and challenges. Experience in case management, risk assessment, and safeguarding procedures is essential. We are looking for an individual with a genuine commitment to improving the lives of vulnerable individuals, who can inspire their team and drive continuous improvement in service delivery. The ability to balance administrative duties with direct client and team interaction is key. This role presents a fantastic opportunity to make a tangible difference in the local community while benefiting from a flexible hybrid work structure.
Key Responsibilities:
Key Responsibilities:
- Lead, manage, and mentor a team of community support workers.
- Oversee the delivery of high-quality care and support services to clients.
- Develop, implement, and review personalized care plans.
- Ensure compliance with all relevant legislation, policies, and procedures.
- Manage operational budgets and resources effectively.
- Recruit, train, and supervise staff to maintain high service standards.
- Act as a primary point of contact for clients, families, and external stakeholders.
- Conduct risk assessments and implement safeguarding measures.
- Monitor service performance and implement quality improvement initiatives.
- Foster a positive and supportive team culture.
- Relevant qualification in Social Work, Health and Social Care, or a related field (e.g., NVQ Level 4/5, DipSW).
- Minimum of 5 years of experience in a social care or community support setting, with at least 2 years in a supervisory or management role.
- Thorough understanding of care regulations, safeguarding policies, and best practices.
- Proven experience in team leadership, staff development, and performance management.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with care planning, risk assessment, and case management.
- Proficiency in relevant IT systems and record-keeping.
- Ability to work effectively in a hybrid remote and on-site capacity.
This advertiser has chosen not to accept applicants from your region.
4
Senior Community Support Manager
PL1 2 Plymouth, South West
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading organisation in Plymouth, Devon, UK , is seeking an experienced and compassionate Senior Community Support Manager to oversee and develop vital support services for vulnerable individuals and families. This role offers a hybrid working arrangement, combining essential on-site leadership with the flexibility of remote work. You will be responsible for managing a dedicated team of support workers, ensuring the delivery of high-quality, person-centred care, and fostering strong relationships with local communities and partner agencies. The ideal candidate will possess exceptional leadership skills, a deep understanding of social care principles, and a passion for making a positive difference in people's lives. This is an opportunity to shape impactful services and lead a dedicated team in a supportive environment.
Key Responsibilities:
Qualifications:
This is a vital role for a dedicated leader committed to enhancing community well-being in Plymouth.
Key Responsibilities:
- Lead, manage, and motivate a team of community support workers, providing guidance and supervision.
- Develop, implement, and monitor support plans tailored to individual needs and goals.
- Ensure the delivery of high-quality care and support services in line with organisational policies and regulatory standards.
- Conduct regular assessments of service effectiveness and client satisfaction.
- Build and maintain strong relationships with clients, their families, and external stakeholders.
- Manage service budgets and resources efficiently.
- Oversee safeguarding procedures and ensure a safe environment for all clients and staff.
- Recruit, train, and develop team members, fostering a positive and professional work environment.
- Collaborate with other agencies, including local authorities and healthcare providers, to ensure seamless service delivery.
- Contribute to the strategic development of community support services.
Qualifications:
- NVQ/QCF Level 5 in Health and Social Care, or equivalent qualification.
- Significant experience in a supervisory or managerial role within the community or social care sector.
- In-depth knowledge of relevant legislation, policies, and best practices in social care.
- Proven ability to lead and inspire a team.
- Excellent communication, interpersonal, and organisational skills.
- Demonstrated understanding of safeguarding principles and procedures.
- Strong problem-solving and decision-making abilities.
- A genuine passion for supporting individuals and promoting their well-being.
- Proficiency in using IT systems for record-keeping and reporting.
- Full UK driving licence and access to a vehicle is preferred.
This is a vital role for a dedicated leader committed to enhancing community well-being in Plymouth.
This advertiser has chosen not to accept applicants from your region.
5
Senior Community Support Manager
PL1 1AB Plymouth, South West
£45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Community Support Manager to lead a vital team in Plymouth, Devon, UK . This role is instrumental in developing and implementing strategies to enhance community well-being and provide comprehensive support services to vulnerable individuals. The successful candidate will oversee daily operations, manage a team of support workers, and foster strong relationships with local authorities and partner organisations. Responsibilities include conducting needs assessments, developing personalised support plans, and ensuring the highest standards of care are maintained. You will also be responsible for staff recruitment, training, and performance management, ensuring the team is motivated and equipped to deliver exceptional service. A key part of this role involves budget management and financial oversight for the community support programs, ensuring efficient allocation of resources. We are looking for someone with a proven track record in social care management, excellent leadership skills, and a deep understanding of the challenges faced by those requiring support. The ability to work collaboratively, communicate effectively with diverse stakeholders, and drive positive change is essential. This is a fantastic opportunity to make a real difference in the lives of people within the Plymouth community.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of community support workers, providing guidance and supervision.
- Develop, implement, and monitor community support strategies and programs.
- Conduct comprehensive needs assessments for individuals and families.
- Create and oversee the delivery of personalised support plans.
- Ensure compliance with all relevant regulations and safeguarding policies.
- Manage budgets and financial resources effectively.
- Liaise with external agencies, local authorities, and stakeholders.
- Recruit, train, and manage performance of support staff.
- Promote a culture of continuous improvement and excellence in care.
- Represent the organisation at community events and meetings.
Qualifications:
- Relevant degree or professional qualification in Social Work, Community Development, or a related field.
- Significant experience in a senior role within the community or social care sector.
- Proven experience in managing teams and leading projects.
- Strong understanding of relevant legislation and best practices in social care.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- A passion for supporting vulnerable individuals and communities.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service manager Jobs in Plymouth !
6
Senior Community Support Manager
PL1 2BB Plymouth, South West
£50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a leading provider of community-based support services and is seeking an experienced Senior Community Support Manager to lead a dedicated team focused on delivering exceptional care and assistance. This fully remote role requires a compassionate, highly organized, and proactive individual who is passionate about making a difference in people's lives. You will be responsible for overseeing the day-to-day operations of our community support programs, ensuring high standards of service delivery, and fostering a supportive and empowering environment for both service users and staff. The ideal candidate will have a strong background in social care, community development, or a related field, with proven experience in team leadership and program management. You will play a key role in developing and implementing care plans, managing staff performance, ensuring compliance with regulatory standards, and liaising with external agencies and stakeholders. This role demands excellent communication, problem-solving, and crisis management skills, as well as the ability to manage resources effectively and promote a person-centered approach to care. You will also be instrumental in identifying opportunities for service improvement and expanding our reach within the community. This is an exciting opportunity to shape the future of our services and contribute to the well-being of individuals and families in need. The ability to work autonomously, maintain detailed records, and advocate for service users is paramount.
Key Responsibilities:
Key Responsibilities:
- Manage and supervise a team of community support workers.
- Oversee the development and implementation of individualized support plans.
- Ensure the delivery of high-quality, person-centered care and support services.
- Monitor service performance, identify areas for improvement, and implement changes.
- Ensure compliance with all relevant legislation, policies, and procedures.
- Conduct regular staff training, supervision, and performance reviews.
- Manage budgets and resources effectively for assigned programs.
- Liaise with families, carers, and external agencies to coordinate care.
- Respond to and manage safeguarding concerns and emergency situations.
- Promote a positive and supportive team culture.
- Relevant professional qualification in Social Work, Health & Social Care, or a related discipline.
- Significant experience in a management or supervisory role within the social care or community support sector.
- Thorough understanding of relevant legislation, policies, and best practices in community care.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with safeguarding procedures and managing complex cases.
- Proficiency in relevant IT systems for record-keeping and reporting.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Manager
PL1 1AA Plymouth, South West
£40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Customer Support Manager to lead their dedicated support team. Based in **Plymouth, Devon, UK**, this role is critical for ensuring exceptional customer service and fostering positive customer relationships. The Senior Customer Support Manager will be responsible for managing daily operations, training and developing the support staff, implementing efficient support strategies, and upholding the company's commitment to customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of the customer support department, ensuring efficient and effective service delivery.
- Develop, implement, and refine customer support policies, procedures, and standards.
- Manage, coach, and mentor a team of customer support representatives, fostering a positive and productive work environment.
- Set performance goals for the support team and monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Identify training needs for the support team and develop/deliver appropriate training programs.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer feedback and improve products/services.
- Analyse customer support data to identify trends, root causes of issues, and areas for improvement.
- Implement and manage customer support technologies and tools (e.g., CRM systems, ticketing software).
- Develop and maintain a comprehensive knowledge base for the support team and customers.
- Ensure that all customer interactions are handled with professionalism, empathy, and efficiency.
- Contribute to the development of customer retention strategies.
- Prepare regular reports on customer support performance for senior management.
- Stay up-to-date with industry best practices in customer service and support management.
- Champion a customer-centric culture throughout the organisation.
- Proven experience in a customer support or customer service management role (minimum 5 years).
- Demonstrated success in leading and developing a customer support team.
- Excellent understanding of customer service principles and best practices.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Proficiency in using CRM software and other customer support tools.
- Ability to train and motivate staff effectively.
- Strong organisational and time-management skills.
- Experience in developing and implementing customer support strategies and KPIs.
- A proactive and results-oriented approach.
- Bachelor's degree in Business Administration or a related field is preferred.
- A genuine passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
8
Senior Community Support Manager
PL1 1AB Plymouth, South West
£38000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Community Support Manager to oversee and enhance their services in **Plymouth, Devon, UK**. This vital role involves leading a team of support workers, developing personalised care plans, and ensuring the highest standards of care and well-being for service users. You will be instrumental in fostering a supportive and inclusive environment, working closely with individuals, their families, and external agencies to meet diverse needs.
Responsibilities:
Qualifications:
This hybrid role allows for a balance of working within our **Plymouth, Devon, UK** hub and remotely, offering flexibility while maintaining crucial face-to-face engagement.
Responsibilities:
- Lead, mentor, and manage a team of community support staff, including scheduling, performance management, and ongoing training.
- Develop, implement, and regularly review comprehensive individual support plans tailored to the specific needs and goals of each service user.
- Ensure the delivery of high-quality, person-centred care in accordance with organisational policies, procedures, and regulatory requirements.
- Act as a primary point of contact for service users, their families, and relevant external professionals, including social workers, healthcare providers, and local authorities.
- Conduct assessments of needs and risks, developing strategies to mitigate identified risks and promote service user safety and independence.
- Oversee the administration of medication where applicable, adhering strictly to all protocols and guidelines.
- Manage budgets related to community support services, ensuring efficient resource allocation and cost-effectiveness.
- Maintain accurate and up-to-date records, including care plans, progress notes, and incident reports, using the organisation's digital systems.
- Promote a culture of continuous improvement within the team, identifying opportunities for service enhancement and innovation.
- Ensure compliance with all relevant legislation, standards, and best practices in social care.
- Handle complex cases and challenging situations with professionalism and sensitivity.
- Participate in out-of-hours on-call rotas as required.
Qualifications:
- NVQ Level 4 or 5 in Health and Social Care, or equivalent professional qualification.
- A minimum of 5 years of experience in the social care sector, with at least 2 years in a supervisory or management role.
- Demonstrated understanding of person-centred care principles and safeguarding vulnerable adults.
- Proven ability to lead and motivate a team, fostering a positive and collaborative working environment.
- Excellent communication, interpersonal, and report-writing skills.
- Strong organisational and time-management abilities, with the capacity to manage multiple priorities.
- Proficiency in using care management software and standard office applications.
- Full UK driving licence and access to a vehicle for work purposes.
- A genuine passion for making a difference in the lives of others.
This hybrid role allows for a balance of working within our **Plymouth, Devon, UK** hub and remotely, offering flexibility while maintaining crucial face-to-face engagement.
This advertiser has chosen not to accept applicants from your region.
9