Customer Service Representative

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WC2N 5DN London £55 - £80 per hour HSBC Holdings plc

Posted 3 days ago

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Part Time Freelance

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

  • Assist customers with bookings, reservations, inquiries, and complaints
  • Maintain accurate and up-to-date records of customer interactions
  • Provide clear and friendly communication across multiple channels
  • Collaborate with internal departments to meet customer needs
  • Handle transactions or payment processing as required
  • Promote services, products, and special offers when appropriate
  • Maintain a positive and professional image at all times

Requirements:

  • No prior experience necessary; full training will be provided
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-oriented mindset
  • Ability to multitask and perform well under pressure
  • Flexible availability, including evenings and weekends
  • A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Company Details

HSBC Holdings plc is one of the world’s largest banking and financial services organizations, serving more than 40 million customers across 60+ countries and territories. Headquartered in London at 8 Canada Square, HSBC operates through global businesses including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Founded in 1865, HSBC has a strong heritage and a solid reputation for financial stability, innovation, and customer focus. The company is committed to helping individuals, businesses, and institutions thrive by offering a wide range of services, from everyday banking to complex international finance solutions. HSBC is also leading the way in sustainable finance, digital banking transformation, and inclusion across its global workforce. With a presence in key markets worldwide, HSBC is uniquely positioned to connect customers to global opportunities while maintaining strong local knowledge and expertise.
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Customer Service Representative

London, London The Hertz Corporation

Posted 17 days ago

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General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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Customer Service Representative

EC2N 2DN London, London £28000 Annually WhatJobs

Posted 16 days ago

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full-time
Our client is seeking a friendly and efficient Customer Service Representative to join their busy team in the heart of London, England, UK . This role involves providing exceptional support to customers across various channels, including phone, email, and potentially in-person interactions at their central London office. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
  • Process orders, requests, and returns accurately.
  • Maintain detailed records of customer interactions and transactions in the CRM system.
  • Identify opportunities to improve the customer experience and suggest service enhancements.
  • Build rapport with customers and foster strong relationships.
  • Collaborate with internal departments to ensure customer needs are met.
  • Adhere to company service standards and performance metrics.
  • Assist with administrative tasks related to customer service operations.
  • Handle customer feedback and suggestions constructively.
Requirements:
  • Previous experience in a customer service or call center environment is essential.
  • Excellent communication and listening skills.
  • Strong problem-solving abilities and a patient demeanor.
  • Proficiency in using CRM software and standard office applications.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • A positive attitude and a genuine desire to help customers.
  • Good written and verbal English is mandatory.
  • Must be able to work full-time from our office located in London, England, UK .
This is an excellent opportunity for someone looking to grow their career in customer service within a reputable organization. Our client offers a supportive team environment and opportunities for professional development within the vibrant city of London, England, UK .
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Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

London, London ApexFocusGroup

Posted today

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part-time

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

  • £5 - 20 (per 1 hour session)
  • 50 - 00 (multi-session studies)

Job Requirements:

  • Show up at least 10 mins before discussion start time.
  • Participate by completing written and oral instructions.
  • Complete written survey provided for each panel.
  • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

  • Must have either a smartphone with working camera or desktop/laptop with webcam
  • Must have access to high speed internet connection
  • Desire to fully participate in one or several of the above topics
  • Ability to read, understand, and follow oral and written instructions.
  • Customer service representative agent experience is not necessary.

Job Benefits:

  • Flexibility to take part in discussions online or in-person.
  • No commute needed should you choose to work from home remotely.
  • No minimum hours. You can do this part-time or full-time
  • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
  • You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

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Customer Care Operations Advisor

London, London Charlotte Tilbury

Posted 7 days ago

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Job Description

Permanent

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

As a Customer Care Advisor, you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills. You will need to be adaptable and reactive to the changing needs of the department, working on different tasks throughout the day to meet SLAs. You will have a keen eye for detail and be a natural problem solver. You will be a team player, striving to achieve our shared goal -Tilbury Loving Care! This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Care Operations Team Leader and work closely with all stakeholders within the business.

As a Customer Care Operations Advisor you will

This role will operate on three different shift patterns, which rotate weekly to meet the needs of the business. We offer a hybrid style of work, currently only requiring you to work in the office 2 days per month, on a core shift.

Please note that our hybrid working arrangements may change depending on business needs.

Early 8.00 am – 4.30 pm

Core 9.30 am – 6.00 pm

Late 11.30 am – 8.00 pm

You will also be required to work 1 in 6 weekends, on a core shift.

As a Customer Care Operations Advisor, you will

• Communicate with customers courteously and efficiently by email and live chat

• Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's

• Provide product information and offer order assistance to help the e-commerce department achieve sales goals • Handle escalated or complex customer issues, ensuring every customer feels heard and supported.

• Work toward daily individual and team goals, supporting the business operating plan

• Process and review website orders and back orders via our ERP system

• Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods

• Be adaptable and reactive to the changing needs of the department

• Serve as the brand’s front lines for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues

• Liaise directly with our warehouse to resolve any web order delivery and logistics queries

• Support the department in achieving business KPIs including queries actioned, customer satisfaction, customer response time, complaints to appreciations

Who you will work with

You will report directly into the UK Customer Care Operations Team Leader.

About you

  • The ideal candidate will have operated within a similar role
    Fluent in Spanish, German or French is preferable but not essential
  • Excellent verbal and written communication skills with confidence in your editorial capabilities
  • Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience Strong people skills, proactive and self-motivated in responding to customers and followers
  • Data-driven and detail obsessed with a passion for solution finding!
  • Strong administrative skills are essential
  • Strong interest in the beauty industry and an affinity for all things makeup!
  • Ability to speak additional languages are a plus French, Spanish, German, but not required
  • Able to demonstrate examples of building and improving customer relationships

Why join us?

  • Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
  • We’re a hybrid model with flexibility, allowing you to work how best suits you.
  • 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • Financial security and planning with our pension and life assurance for all.
  • Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
  • Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

This advertiser has chosen not to accept applicants from your region.

Senior Customer Care Associate - Remote

London, London £32000 - £35000 annum ihateironing

Posted 13 days ago

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Permanent
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Senior Customer Care Operations Advisor

London, London Charlotte Tilbury

Posted 91 days ago

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Job Description

Permanent

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role:

This role will operate on three different shift patterns, which will rotate weekly to meet the needs of the business. We offer a hybrid style of work, only requiring you to work in the office for 3 days on your core shift.

Early: 8:00 am – 4:30 pm

Core: 9:30 am – 6:00 pm

Late: 11:30 am – 8:00 pm

You will also be required to work 1 in 6 weekends, on a core shift.

Role Accountabilities:

As Senior Customer Service Advisor you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills.

Previous experience as a customer service advisor and working across social media platforms such as YouTube, Instagram, Facebook and Twitter are a massive plus. You should be a ‘people person’ with great customer service skills and the ability to effectively moderate online and offline conversations within our community. You are excited to act and communicate with followers as the face and voice of our brand and manage community conversations via all channels.

This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Service Manager and work closely with all stakeholders within the business.

  • Communicate with customers courteously and efficiently by email and telephone
  • Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's
  • Provide product information and offer order assistance to help the e-commerce department achieve sales goals
  • Work toward daily individual and team goals, supporting the business operating plan
  • Process and review website orders and back orders via our ERP system
  • Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods
  • Serve as the brand’s “front lines” for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues
  • Liaise directly with our warehouse to resolve any web order delivery and logistics queries
  • Support the department in achieving business KPIs including; queries actioned, customer response time, complaints to appreciations
  • Coordinate relevant departments to ensure tone of voice and brand consistency across community communications, whilst maintaining exceptional levels of customer service and professionalism
  • Act as a liaison between the Customer Care team and Team Leaders, ensuring smooth communication and alignment.
  • Monitor team performance and identify opportunities for improvement in productivity, quality and adherence to targets.
  • Handle and oversee customer escalations ensuring resolution is timely, effective and in line with company standards.
  • Provide regular updates to management on outstanding tasks, tickets or issues that require attention.
  • Complete ad hoc administrative or operational tasks assigned by management to support team efficiency and workflow.

Reporting Relationships:

·    You will be reporting directly into the UK Customer Care Operations Manager.

Requirements

Key Selection Criteria:

  • The ideal candidate will have operated within a similar role
  • Fluent in Spanish, German, French is preferable but not essential
  • This role will operate on the shift patterns mentioned above however flexibility is required to cover evenings and weekend to meet the needs of the business during busier periods
  • Excellent verbal and written communication skills with confidence in your editorial capabilities
  • Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience
  • Strong people skills, proactive and self-motivated in responding to customers and followers
  • Data-driven and detail obsessed with a passion for solution finding!
  • Strong interest in the beauty industry and an affinity for all things makeup!
  • Ability to speak additional language(s) are a plus (French/Spanish), but not required
  • Understanding and commercial awareness of the total supply chain including supply and demand planning.
  • Able to demonstrate examples of building and improving customer relationships

·    Passionate about social media and experience working across a variety of brand platforms

Benefits

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

·    Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

·    We’re a hybrid model with flexibility, allowing you to work how best suits you

·    25 days holiday (plus bank holidays) with an additional day to celebrate your birthday

·    Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

·    Financial security and planning with our pension and life assurance for all

·    Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues

·    Bring your fury friend to work with you on our allocated dog friendly days and spaces

·    And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

This advertiser has chosen not to accept applicants from your region.
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Customer Care Operations & Social Community Coordinator

London, London Charlotte Tilbury

Posted 7 days ago

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Job Description

Permanent

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

As Customer Care Operations and Social Community Coordinator, you will have exceptional customer service skills, experience and interest working within social media platforms, a professional work ethic, and a willingness to go above and beyond to achieve performance. Our ideal candidate has exceptional oral and written communication skills and is able to respond and develop engaging & unique response content. Previous experience working across social media platforms such as YouTube, Instagram, Facebook, and TikTok is a massive plus. Prior experience working with a social media scheduling tool would also be beneficial. You should be a ‘people person’ with great people skills and the ability to effectively moderate online and offline conversations within our community. Ultimately, you should be excited to act and communicate with followers as the face and voice of our brand and manage all community conversations. You will be responsible for the development of best-in-class tone of voice. This role requires the advisor to have knowledge of the brand and product offering, and to offer exceptional advice and consultation to customers and the social community.

As a Customer Care Operations & Social Community Coordinator you will

• Reply & engage with our members on our Social Media channels including Facebook pages, Instagram, YouTube and Tik Tok. • Work within our social media scheduling tools Brand Bastion and Dash Hudson to reply to customers and compile analytics to identify successes and possible opportunities for development.

• Meet KPIs such as average response time and daily performance target metrics.

• Coordinate with the social media and marketing to ensure tone of voice and brand consistency across community communications.

• Work cross-functionally with other departments including Product Marketing, Education and Sales to stay up to date on new product releases and features.

• Build relationships with customers, potential customers and industry professionals.

• Stay updated with digital technology, social media trends and world news.

• Advocate for our members by tracking trends and feedback, backed by data, to present to relevant teams to continually improve our customer experience.

• Exercise discretion when encountering urgent or escalated issues and reporting as appropriate.

• Keep an ear to the ground, think of new and engaging ways to promote CT and our genius products.

• Ensure all inquiries are resolved effectively and in a timely manner.

• Provide product information and offer order assistance to help the ecommerce department achieve sales goals.

• Work toward daily individual and team goals.

• Support the wider Customer Care team daily with adhoc tasks.

• Process returns stock, issuing appropriate refund/credit note and notifying the customer within 48 hours of receipt of goods. • Serve as the brand’s “front lines” for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues.

• Liaise directly with our warehouse to resolve any web order delivery questions.

• Support Customer Care in peak times to communicate with customers courteously and efficiently via email and Live Chat.

• Ensure all inquiries are resolved effectively and in a timely manner.

Who you will work with

You will be reporting directly into the Social Customer Care Operations Team Leader, and will also be working closely with our Social Community Manager.

About you

• The ideal candidate will have operated within a similar role with minimum 2 years of experience.

• Past work experience in a community role (ideally for an e-commerce brand) is a plus.

• Passionate about social media and experience working across a variety of brand platforms.

• Excellent verbal and written communication skills with confidence in your editorial capabilities.

• Customer-centric, resilient, and passionate about service and systems and fixated on improving the customer experience.

• Strong people skills, proactive and self-motivated in responding to customers and followers.

• Ability to identify and track relevant community/customer service and engagement metrics with a knowledge of online marketing and how to interpret website traffic.

• Data-driven and detail-obsessed with strong problem-solving abilities.

• A bachelor’s degree in communications or another relevant field.

• Strong interest in the beauty industry and a love for all things makeup!

• Keen attention to detail and an ability to multi-task.

• Knowledge of Customer Care and Social Platforms. Ideally NetSuite, Zendesk, Brand Bastion and Dash Social is a plus!

Why join us?

  • Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
  • We’re a hybrid model with flexibility, allowing you to work how best suits you.
  • 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • Financial security and planning with our pension and life assurance for all.
  • Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
  • Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

This advertiser has chosen not to accept applicants from your region.

Senior Customer Care Associate - Remote Role

London, London £32000 - £35000 annum ihateironing

Posted 15 days ago

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Permanent
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Client Relations Manager (Acquiring)

London, London payabl.

Posted 6 days ago

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Job Description

Permanent

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Group Chief Growth Officer

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

  • Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
  • Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
  • Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
  • Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
  • Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
  • Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

  • Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
  • Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
  • Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
  • Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
  • Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
  • Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
  • Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
  • Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

  • Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
  • Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
  • Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
  • Speak Like a Local:  Greek language classes, offered twice a week for all team members.
  • Shop and Save:  Get exclusive access to a discount card at various local businesses.
  • Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
  • Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
  • Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
  • Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
  • Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.

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