881 Customer Service Roles jobs in Lincoln

Customer Service Executive – Nottingham (Buzz Hub)

Location: Nottingham City Centre

Salary: £25,255.00 per annum and yearly bonus (Bonus linked to company performance and functional KPI's)

Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)

Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?

If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham-based Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters.

What You’ll Get in Return

• – 24/7 access to GPs, mental health support, and more for you and your family
li>Thrive App – NHS-approved mental wellbeing support < i>Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses < i>Buzz Brilliance Awards – employee recognition scheme < i>5 weeks annual leave plus public holidays (pro-rated for part-time roles)
• Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
< i>50% staff discount on bingo tickets, food, and soft drinks
• Refer a Friend Scheme
• Life Assurance & Pension Scheme
• Access to trained Mental Health Advocates

What You’ll Bring to the Team

< i>A warm, approachable personality and a genuine passion for helping people
• Excellent verbal and written communication skills
• The ability to stay calm under pressure and handle a variety of customer queries with professionalism
• Strong PC and tech skills – you’ll be using multiple systems daily

What You’ll Be Doing

< i>Responding to customer enquiries via phone, email, live chat, and social media
• Handling queries from both our online and land-based customers
• Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
• Making outbound calls and emails for customer satisfaction surveys and review requests
• Supporting our Safer Gambling initiatives and escalating cases when needed
• Taking ownership of complaints and working towards the best outcomes for our customers
• Providing feedback and insights to help improve the customer journey
• Maintaining high standards in all written and verbal communications

What We’re Looking For

< i>2+ years’ experience in a face-to-face customer service role < i>Experience in a call centre or customer service office environment
• A background in the bingo or gaming industry is a plus
• Strong organisational skills and attention to detail
• A natural rapport-builder who thrives in a fast-paced setting

Join Us!

If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.

#BB1

• Ensure customer service delivery standards are met to create value added customer engagement and facilitate good working relationships
• Process customer orders, contacting customers and suppliers where necessary to clarify requirements and ensure accuracy
• Prepare, maintain and publish up to date reports, presentations and other documents in line with company policy and standards
• Prioritise activities within the team to deliver productivity and efficiency targets in line with agreed timescales and commitments
• Communicate with Customers and suppliers consistently in line with agreed service standards adhere to business standards
• Ensure all data and reports are produced accurately and within specified timelines to ensure customer requirements are met

• Good attention to detail
• Numerate and literate
• Customer service focus
• Excellent computer skills including Microsoft Office
• Ability to analyse, report and interpret data

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Life insurance up to 4x salary
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform
• Enhanced parental leave and menopause policies

Customer Service Administrator
£24,000 - £26,000
Kirkby in Ashfield 
Monday – Friday, 9:00am – 5:00pm


Are you a natural problem-solver who enjoys helping people and keeping things organised? 
Our client is looking for a Customer Service Administrator to join their busy office.
This is a fantastic opportunity for someone with strong customer service skills and a keen eye for detail to play a key role in managing inbound enquiries, processing customer orders, and supporting general administration across the business.
The role:

• Act as a first point of contact for incoming customer calls and emails, delivering exceptional service and resolving queries efficiently
• Process sales orders, ensuring accurate data entry and smooth coordination with internal teams
• Track order progress and proactively update customers on delivery timelines or delays
• Support the wider team with administration, reporting, and office coordination
• Manage daily correspondence and ensure CRM systems and databases are kept up to date
• Liaise with suppliers and logistics to ensure customer requirements are met
• Help maintain stock levels of office supplies and customer literature
• Provide administrative support to leadership and operations teams as needed

The candidate:

• Minimum of 2 years’ experience in an administrative or customer service role
• Confident phone manner and a proactive approach to handling enquiries
• Excellent attention to detail, particularly when processing orders and inputting data
• Comfortable working with CRM systems 
• Strong written and verbal communication skills
• Organised, friendly, and able to multitask in a fast-paced environment

 
This is a great role for someone who takes pride in being helpful, professional, and efficient, especially when it comes to keeping customers happy and operations running smoothly.
 
 

Customer Service Coordinator

Markham Moor

Salary - £30k

The general role purpose is to organise, co-ordinate field engineers on site jobs logged into the system. To schedule their routes and maximise their day.

Key Responsbilities

• Take handle incoming calls from customers and look to problem solve them.
li>To escalate client queries to relevant departments where necessary
• Logging client queries on system and updating accurate information.
• Communicate on-call rota changes to out of hours teams
• Carry out an initial investigation around concerns by speaking with the engineers, confirming a plan of action, updating the internal record and the customer alike.
• Ensuring actions comply with agreed customer SLA’s.
< i>Issuing job related worksheets, reviewing the completed work sheets, taking note of any remedial actions (follow up works) required and confirming a plan of action to complete the job.
• Handling customer complaints carrying out an investigation and providing a response to achieve customer satisfaction.
• Liaising with the customer to update on planned actions, updating the internal digital record as the job progresses.
• If damage, obtain an estimate either externally or internally and from this, create an estimate with the relevant uplift to present to the customer, requesting a PO.
• Review and coding of supplier and sub-contractor invoices and dealing with invoice related queries.
• Inform the sales team to provide customer breakdown feedback in preparation for site visits.
• Maintain the engineers’ calendars and making changes where appropriate to better streamline workflow and customer satisfaction.
< i>Creating and sending RAMs to customers when required

Candidate Skills

• The suitable candidate will have experience within logistics coordination or scheduling skills.
• Excellent IT skills
• Excellent communication skills – written and oral
< i>Can remain calm under pressure
• Hours of work Full Time Monday to Friday (office based role, not hybrid)

Taylor Stevenson are proud to be working with a great warehousing and logistics company who are based in Newark looking for an experienced Customer Service Advisor to join their team on a permanent basis.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Deal with internal and external stakeholders
• Analyse customer needs and recommend appropriate solutions or products.
• Maintain detailed records of customer interactions using Salesforce, ensuring all information is up-to-date.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Participate in training sessions to enhance product knowledge and improve service skills.

Skills

• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Experience working as a customer service advisor.
• Proficiency in Salesforce or similar CRM software is preferred.
• Excellent analytical skills to assess customer needs and provide tailored solutions.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong organisational skills with attention to detail to manage multiple tasks efficiently.

Monday-Friday 8.30am-5pm

Salary 27k-32k dependant on experience

INDCN

Customer Service Advisor Flexible Role | Full Training |

Are you looking for a friendly, flexible role with great earnings? Whether you come from retail, customer service, care work, cleaning, hospitality, sales, warehouse or driving, this role could be perfect for you!

As a Sales &Customer Service Advisor, youll connect with customers in person and help them discover our trusted homecare solutions.

WHJS1_UKTJ

Our public sector client based in the heart of Lincoln, has an exciting opportunity for a Corporate Customer Service Advisor to join their team as soon as possible!

The role is looking to start as soon as possible and will be a temporary post lasting until the end of October initially however; this does have the potential to turn permanent depending on performance.

This is a full-time role working 9:00am-5:00pm Monday to Friday, with a pay rate of 12.21 per hour.

You will be required to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, as well as Library Services using the appropriate telephony and case management system within a PCI compliant environment.

Contacts in some areas can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

Duties of the role will include:-

Provide an exceptional customer service experience to all customers
Achieve your individual and team objectives and KPI targets
Correctly gather information, showing empathy and understanding to customer concerns
Recording data accurately on the appropriate IT systems
Process contact enquiries and/or signpost customers
Building relationships with colleagues, clients, professionals and 3rd party organisations as appropriate
Comply to the PCI data security standards and protocols
Administrative duties as required

To be considered for the role, you should have the following:-

NVQ Level 2 Customer Service qualification or above
Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
Able to demonstrate face to face or telephone customer service experience
Competent in Microsoft Office applications including Word, Excel and Outlook

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Sales and Customer Service Executive
Newark, Part Time, Permanent (Home Working)
Circa 14 per hour (+ attractive commission)

THE ROLE

Our Newark based client is looking to appoint a driven, hard working and self-motivatedSales and Customer Service Executive to join their team on a part time, permanent basis - you will have the opportunity to work remotely (with a visit to the office once per month).

The successfulSales and Customer Service Executive will work with an established customer portfolio to convert a large quantity of warm and cold leads. Key responsibilities will include:

• Outbound calling to customers
• Processing orders on company system
• Delivering high levels of customer service
• End of day reporting with progress
• Developing in-depth product knowledge
• Working towards daily and weekly targets

THE CANDIDATE

The successfulSales and Customer Service Executive will be able to demonstrate the following skills and attributes:

• Computer literacy
• Self-motivated
• Resilient
• Great telephone manner
• Experience working in a telephone-based role
• Background of achieving targets

THE BENEFITS

• Flexible hours
• Hybrid working
• Product discounts

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.

Please ensure you complete an application directly via the GAP Group website

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power Services Administrator will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume hire desk role is desirable however full training would be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER