903 Customer Service Teams jobs in Ipswich

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

In the UK, we offer and training opportunities, as well career progression and support over 330 employees in the field as well as within our numerous different office locations.

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM, ERP or other commercial IT based systems? 

Our RTR brand, which is part of the dormakaba UK group, is looking for an additional Customer Support Coordinator to join us at our Wakes Colne branch near Colchester, Essex.

A job that matters: Your Tasks   

Our Customer Support Coordinators have a really important role in our business, taking orders and queries from our customers and ensuring that the parts and products are dispatched to them quickly and efficiently.

You will join a small, collaborative and supportive team, who take a lot of pride and ownership in what they do. They are always busy, but also willing to help each other to achieve the department goals. The  team is based in modern offices on the outskirts of Wakes colne.

Orders come in via email or over the phone, we need attention to detail and accuracy to make sure our customers are kept happy. As part of the role you may be required to deal with other elements such as customer credit enquiries, stock queries and various other elements relating to our door hardware products, although product training will be given where nessecary.

An experience that matters: Your Skills  

• Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy
• Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders 
• Knowledge of SAP or other online sales order processing systems (Sage, ERP or possibly CRM Software etc) is especially beneficial
• Have a desire to learn about the technical elements of product range so you can offer “best in class” support to our customers

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 330 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App inc. Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to LinkedIn Learning
• Employee Discounts scheme

Interested?  

Follow the link to apply online (NB role listed as Customer Sales Support). We look forward to hearing from you!

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

In the UK, we offer and training opportunities, as well career progression and support over 330 employees in the field and our various different UK office locations.

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM, ERP or other commercial IT based systems?

Our RTR brand, which is part of the dormakaba UK group, is looking for a Temporary  Customer  Support Coordinator to join us at our Wakes Colne branch near Colchester, Essex, for a 9 month contract, starting immediately

A job that matters: Your Tasks  

Our Customer Support Coordinators have a really important role in our business, taking orders and queries from our customers and ensuring that the parts and products are dispatched to them quickly and efficiently.

You will join a small, collaborative and supportive team, who take a lot of pride and ownership in what they do. They are always busy, but also willing to help each other to achieve the department goals. The  team is based in modern offices on the outskirts of Wakes colne.

Orders come in via email or over the phone, we need attention to detail and accuracy to make sure our customers are kept happy. As part of the role you may be required to deal with other elements such as customer credit enquiries, stock queries and various other elements relating to our door hardware products, although product training will be given where nessecary.

This is a 9 month, maternity cover contract until July 2026  - Part Time Hours may be available to a suitable candidate

An experience that matters: Your Skills  

• Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy
• Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders 
• Knowledge of SAP or other online sales order processing systems (Sage, ERP or possibly CRM Software etc) is especially beneficial
• Have a desire to learn about the technical elements of product range so you can offer “best in class” support to our customers

A workplace that matters: Our offering

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App inc. Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Employee Discounts scheme

Interested?  

Follow the link to apply online. We look forward to hearing from you!

Customer Success Consultant / Customer Service Consultant  - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact’ for existing and prospective clients.

Why eduFOCUS

eduFOCUS is a UK-based company providing specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools, colleges, and trusts. Designed for schools, colleges, and trusts. Trusted by over 22,000 institutions, eduFOCUS offers scalable and secure digital solutions tailored to the operational needs of the education sector. Most of our staff have been with us for many years, and we believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on teamwork. Everyone works closely together sharing ideas and assisting each other in different areas of the business.

Fantastic company benefits include

• Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
• Contract: Full-time, permanent position, office based only.
• Hours: 35 hours per week (Monday – Friday)
• Holiday: 28 days annual leave plus bank holidays

About the role

As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll help clients with system setup, troubleshooting, and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent eduFOCUS at offsite events, conferences, and exhibitions, connecting directly with our valued clients and partners.

Key Responsibilities:

• Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
• Guide clients through system setup, troubleshooting, and resolving technical or account queries.
• Build and maintain strong client relationships, ensuring a positive experience throughout their journey with eduFOCUS.
• Manage client records, orders, and documentation accurately within internal systems.
• Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery.

About You

As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make a positive contribution to our relaxed but hard-working office environment. You’ll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention, and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. We offer the highest level of friendly and efficient customer service, and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge , as this role is solely office based.

If you have the skills, experience, and enthusiasm to be the right fit for our Customer Service Consultant role at eduFOCUS, we’d love to hear from you!

To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any correspondence regarding your application.

If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements.

No recruitment agencies please.

Additional keywords: IT, customer service, client support, administration, customer service advisor, operations, technical support, client relations, customer, operations, technical, sales, administration, customer service advisor, customer success consultant

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect, you may be contacted by email, text, or telephone. For full Privacy Policy details, please see email correspondences on receipt of your application.

• Professionally answering and directing phone calls.
• Handling and resolving client enquiries efficiently.
• Onboarding new clients and ensuring a smooth transition.
• Managing incoming and outgoing post.
• Supporting the Client Care Team with various administrative duties.

• A supportive and collaborative work environment.
• Opportunities for career growth and professional development.
• Competitive salary and comprehensive benefits package.

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous experience in a customer service or administration role is advantageous.

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

Customer Service Representative £27,000 + Quarterly Bonus
Location: Bury St Edmunds | Monday to Friday | Permanent Role
Salary: £7,000 + Quarterly Sales-Related Bonus

A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships.

The Role
As a Customer Service Representative, you'll be the first point of contact for clientsproviding expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.

Key Responsibilities
•Respond promptly and professionally to customer enquiries via phone, email, and other channels.
•Resolve customer issues with empathy and efficiency.
•Accurately process orders, forms, and requests.
•Maintain detailed records of customer interactions and transactions.
•Work closely with internal teams to meet customer needs.
•Provide insights and feedback to improve service processes.
•Stay up to date on product knowledge and company offerings.

Ideal Candidate
•Previous experience in customer service, order handling, or support roles.
•Calm, empathetic, and solutions-driven approach to customer interactions.
•Strong communication skillsboth verbal and written.
•Confident using CRM systems, applications, and social media platforms.
•Organised, detail-oriented, and able to multitask effectively.
•Self-motivated and capable of working both independently and in a team.
•Energetic with a passion for providing exceptional service.

What's on Offer
•Competitive salary of £27,000 per annum
•Quarter bonus based on sales performance
•Full-time, Monday to Friday working hours
•Supportive onboarding and training
•Career development opportunities within a stable and growing business

Ready to apply?
If you're enthusiastic about customer service and looking for a role where you can truly make an impact, we want to hear from you! Apply today or contact our recruitment team for more information.

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

WHJS1_UKTJ

Were excited to be partnering exclusively with a highly regarded company based in Newmarket. They are looking for a Customer Service Advisor to become part of their welcoming team on a full-time, permanent basis. This role is office-based, working in a professional yet supportive environment.

Main duties will include:

• Answer incoming customer calls and handle queries
• Reserve products and process requ.

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