901 Customer Service jobs in Ipswich

Role: Customer Service Administrator

Contract Type: Ongoing Temporary

Pay: 12.56 basic, 18.84 overtime

Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator.

The Role:

Our National customer require a Customer Service Administrator in an ongoing position for their busy service centre on the outskirts of Bury St Edmunds. Immediate start is available for the right candidate. Reporting to the Depot Manager, you will be both supporting in and responsible for the following duties:

• Handle incoming customer calls & inquiries in a professional and timely manner.
• Deliver excellent service on the phone and email.
• Operate internal Operations system to log, book, track and follow customer orders.
• Support and work with the office team in all other aspects of administration as required.
• Maintain office hygiene standards and demonstrate safe working practices.
• Follow and adhere to client policies, procedures and code of conduct.
• Reconciling Driver's loads from the previous day
• Debriefing Driver's at the end of their day and making any necessary amendments
• Compliance Checks to be carried out on all vehicles once a month
• Cylinder Yard Counts, including entering of stock figures and carrying out any investigations
• Participating In End of Month Stock counts when required

The Reward:

• 12.56 basic | 18.84 overtime after 7.5hrs per day
• 28 days paid holiday pro rata on PAYE.
• Weekly Pay.
• Immediate start.
• Referral Bonus - Introduce a friend to us and you receive a bonus!

The Requirements:

• IT skills with Word and Excel.
• Experience working in or delivering excellent customer service.
• Call handling and problem solving skills.
• Good communication skills are essential.
• Letter and email writing experience.

Join the leading specialist Driving Agency in Bury St Edmunds, & surrounding areas with 97% of our drivers proud to work for Driver Hire!

For more information get in touch with Driver Hire Bury St Edmunds. Alternatively, hit the Apply button now!

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Job Title: Customer Service Representative

Location: Rougham, Bury St Edmunds

Contract Details: Temp To Perm

Salary: 13.46 per hour

Benefits & Perks:

• Competitive hourly rate
• Full-time hours (08:00 - 17:00, Monday - Friday)
• Opportunity for permanent employment
• Supportive work environment
• Family-owned business culture

Responsibilities:

• Enter customer orders into the in-house computer system.
• Book haulage for deliveries using online carrier systems and email.
• Track and trace deliveries to ensure timely arrival.
• Communicate directly with customers and suppliers via telephone and email.
• Record and respond to customer complaints professionally.
• Liaise with warehouse and finance teams for order handling and account updates.
• Investigate stock-related queries effectively.
• Build solid relationships with customers for enhanced service.
• Perform general administrative tasks as required.

Essential (Knowledge, skills, qualifications, experience):

• Strong telephone manner and confident communicator.
• Competent IT skills, particularly in MS Office.
• Proven organisational skills with previous administrative experience.
• Good numeracy and literacy skills.
• Professional attitude and ability to work under own initiative.

Desirable (Knowledge, skills, qualifications, experience):

• Knowledge of import/export procedures.
• Experience in logistics and food storage/handling.
• Ability to thrive in a team-oriented environment.

Technologies:

• In-house computer system for order entry.
• Online carrier systems for haulage booking.
• MS Office Suite for daily tasks and communication.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join Our Client as an Account Executive

Are you passionate about delivering exceptional customer service and ready to transform how small businesses, freelancers, sole traders, charities, and community groups experience insurance? Adecco is proud to be recruiting on behalf of our client for a dedicated Account Executive to join their dynamic team based in .

Our client's mission is simple: to make insurance easy -whether customers prefer to quote and buy online or speak directly with a friendly expert.

As an Account Executive, you'll be a key member of the broking team, acting as the first point of contact for customers. You'll provide expert advice, tailored insurance solutions, and outstanding service, helping to grow and maintain a loyal client base.

• Engage with new and existing clients to understand their unique insurance needs
• Provide bespoke insurance solutions using internal quoting systems
• Convert quotes into sales while prioritising customer satisfaction
• Handle queries, mid-term adjustments, and renewals with care and accuracy
• Collaborate with colleagues to share knowledge and support team success

• A proactive and positive team player
• Adaptable and comfortable in a fast-paced environment
• Eager to learn and develop in the insurance industry
• Customer-focused with strong communication skills
• Tech-savvy and confident using digital tools
• Honest, empathetic, and committed to doing the right thing for the customer

• Salary: 23,500 - 30,000 per annum
• Hours: Full-time, 37.5 hours per week (Monday to Friday) with a hybrid policy after initial probation period
• Location: Near Martlesham, Ipswich
• Culture: Supportive, collaborative, and welcoming team environment

You bring energy, empathy, and a genuine desire to help people. You're a strong communicator, a quick learner, and someone who thrives in a team that values innovation, creativity, and mutual support.

Ready to Apply?
Submit your CV and we will be in touch!

Let's make insurance easier-together.

Adecco is a disability-confident employer. We are committed to inclusive recruitment and encourage candidates of all backgrounds and abilities to apply. If you require any reasonable adjustments during the recruitment process, please let us know-we're here to support you every step of the way.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

HIRING MULTIPLE CUSTOMER SERVICE ADVISORS!

**September 2025 - Spring 2026, with the possibility of going perm**

Hours: Monday to Friday, 08:00 - 17:00 (37 hours per week on rotational early/late shifts) - Office based.

Start Date: September 2025 - Temporary with potential to become permanent, - Multiple hires.

Salary: £12.21ph

Location: St Ives

Do you want to work for a family-feel company where you are.

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Our client is a leading supplier of heavy plant especially telehandlers and roto telehandlers across the country and they are looking to add a Customer Care Expert to their depot in Ipswich. This is a fantastic opportunity to become a key part of a fast-growing, forward-thinking company.

• Respond to a minimum of 40 phone calls per day, along with handling .

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The Role.

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you.

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.  

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £2.21 phr, 18 yrs - 20 yrs 1.51 phr and under 18 yrs .47 phr.
• Up to 00 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

* Salary dependant on age.

Vacancy Reference # 99454

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"

Looking for Your Next Exciting Career Move in Lowestoft, Suffolk? We're Here to Help!

At Major Recruitment, we specialise in connecting talented professionals with exciting new permanent job opportunities across a wide range of office-based roles in the Lowestoft, East of England area. Whether you're ready for a new challenge or just starting to explore what's out there, we're here to support you every step of the way.

We Recruit for Permanent Positions in Customer Services and HR :

> Customer Service Manager

> Office Manager

> Call Centre Manager

> Project Manager

> Project Coordinator

> Buyer & Procurement

> HR Manager

> HR Business Partner

> HR Advisor

Our approach is friendly, honest, and tailored to you. We take the time to understand your skills, goals, and what you're really looking for in your next role - and we work hard to match you with the right opportunities and Companies that best suit you and your skillset.

Ready to take the next step in your career!

Register with us today by sending your CV by clicking APPLY or get in touch with Louisa Coggs, Senior Perms Consultant, for a confidential chat about how we can help.

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Major Recruitment in the East of England - Recruitment that works for you!

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

Looking for Your Next Exciting Career Move in Bury St Edmunds, Suffolk? We're Here to Help!

At Major Recruitment, we specialise in connecting talented professionals with exciting new permanent job opportunities across a wide range of office-based roles in the Bury St Edmunds, East of England area. Whether you're ready for a new challenge or just starting to explore what's out there, we're here to support you every step of the way.

We Recruit for Permanent Positions in Customer Services and HR :

> Customer Service Manager

> Office Manager

> Call Centre Manager

> Project Manager

> Project Coordinator

> Buyer & Procurement

> HR Manager

> HR Business Partner

> HR Advisor

Our approach is friendly, honest, and tailored to you. We take the time to understand your skills, goals, and what you're really looking for in your next role - and we work hard to match you with the right opportunities and Companies that best suit you and your skillset.

Ready to take the next step in your career!

Register with us today by sending your CV by clicking APPLY or get in touch with Louisa Coggs, Senior Perms Consultant, for a confidential chat about how we can help.

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Major Recruitment in the East of England - Recruitment that works for you!

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

Looking for Your Next Exciting Career Move in Ipswich, Suffolk? We're Here to Help!

At Major Recruitment, we specialise in connecting talented professionals with exciting new permanent job opportunities across a wide range of office-based roles in the Ipswich, East of England area. Whether you're ready for a new challenge or just starting to explore what's out there, we're here to support you every step of the way.

We Recruit for Permanent Positions in Customer Services and HR :

> Customer Service Manager

> Office Manager

> Call Centre Manager

> Project Manager

> Project Coordinator

> Buyer & Procurement

> HR Manager

> HR Business Partner

> HR Advisor

Our approach is friendly, honest, and tailored to you. We take the time to understand your skills, goals, and what you're really looking for in your next role - and we work hard to match you with the right opportunities and Companies that best suit you and your skillset.

Ready to take the next step in your career!

Register with us today by sending your CV by clicking APPLY or get in touch with Louisa Coggs, Senior Perms Consultant, for a confidential chat about how we can help.

> (phone number removed)

> (url removed)

> (url removed)>

Major Recruitment in the East of England - Recruitment that works for you!

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.