903 Customer Service jobs in Ipswich

Customer Success Consultant / Customer Service Consultant  - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact’ for existing and prospective clients.

Why eduFOCUS

eduFOCUS is a UK-based company providing specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools, colleges, and trusts. Designed for schools, colleges, and trusts. Trusted by over 22,000 institutions, eduFOCUS offers scalable and secure digital solutions tailored to the operational needs of the education sector. Most of our staff have been with us for many years, and we believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on teamwork. Everyone works closely together sharing ideas and assisting each other in different areas of the business.

Fantastic company benefits include

• Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
• Contract: Full-time, permanent position, office based only.
• Hours: 35 hours per week (Monday – Friday)
• Holiday: 28 days annual leave plus bank holidays

About the role

As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll help clients with system setup, troubleshooting, and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent eduFOCUS at offsite events, conferences, and exhibitions, connecting directly with our valued clients and partners.

Key Responsibilities:

• Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
• Guide clients through system setup, troubleshooting, and resolving technical or account queries.
• Build and maintain strong client relationships, ensuring a positive experience throughout their journey with eduFOCUS.
• Manage client records, orders, and documentation accurately within internal systems.
• Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery.

About You

As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make a positive contribution to our relaxed but hard-working office environment. You’ll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention, and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. We offer the highest level of friendly and efficient customer service, and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge , as this role is solely office based.

If you have the skills, experience, and enthusiasm to be the right fit for our Customer Service Consultant role at eduFOCUS, we’d love to hear from you!

To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any correspondence regarding your application.

If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements.

No recruitment agencies please.

Additional keywords: IT, customer service, client support, administration, customer service advisor, operations, technical support, client relations, customer, operations, technical, sales, administration, customer service advisor, customer success consultant

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect, you may be contacted by email, text, or telephone. For full Privacy Policy details, please see email correspondences on receipt of your application.

• Professionally answering and directing phone calls.
• Handling and resolving client enquiries efficiently.
• Onboarding new clients and ensuring a smooth transition.
• Managing incoming and outgoing post.
• Supporting the Client Care Team with various administrative duties.

• A supportive and collaborative work environment.
• Opportunities for career growth and professional development.
• Competitive salary and comprehensive benefits package.

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous experience in a customer service or administration role is advantageous.

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

Customer Service Representative £27,000 + Quarterly Bonus
Location: Bury St Edmunds | Monday to Friday | Permanent Role
Salary: £7,000 + Quarterly Sales-Related Bonus

A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships.

The Role
As a Customer Service Representative, you'll be the first point of contact for clientsproviding expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.

Key Responsibilities
•Respond promptly and professionally to customer enquiries via phone, email, and other channels.
•Resolve customer issues with empathy and efficiency.
•Accurately process orders, forms, and requests.
•Maintain detailed records of customer interactions and transactions.
•Work closely with internal teams to meet customer needs.
•Provide insights and feedback to improve service processes.
•Stay up to date on product knowledge and company offerings.

Ideal Candidate
•Previous experience in customer service, order handling, or support roles.
•Calm, empathetic, and solutions-driven approach to customer interactions.
•Strong communication skillsboth verbal and written.
•Confident using CRM systems, applications, and social media platforms.
•Organised, detail-oriented, and able to multitask effectively.
•Self-motivated and capable of working both independently and in a team.
•Energetic with a passion for providing exceptional service.

What's on Offer
•Competitive salary of £27,000 per annum
•Quarter bonus based on sales performance
•Full-time, Monday to Friday working hours
•Supportive onboarding and training
•Career development opportunities within a stable and growing business

Ready to apply?
If you're enthusiastic about customer service and looking for a role where you can truly make an impact, we want to hear from you! Apply today or contact our recruitment team for more information.

Were excited to be partnering exclusively with a highly regarded company based in Newmarket. They are looking for a Customer Service Advisor to become part of their welcoming team on a full-time, permanent basis. This role is office-based, working in a professional yet supportive environment.

Main duties will include:

• Answer incoming customer calls and handle queries
• Reserve products and process requ.

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• Lead and support two sales office staff responsible for order input, invoicing, and handling customer queries and complaints.
• Transfer customer payments from the bank to the accounts system electronically.
• Reconcile incoming payments with individual customer records in the software.
• Input supplier invoices into the accounts system.
• Complete payment approval forms and process payments via HSBC banking app.
• Prepare monthly customer sales reports for HQ to support turnover insurance.
• Complete month-end reports and submit to the UK accountant for finalising accounts.

• Proven experience in operations, finance administration, or customer service coordination.
• Strong organisational and communication skills.
• Confident using accounting and CRM software.
• Ability to lead a small team and manage multiple tasks independently.
• A proactive and professional approach to problem solving.

Sales & Customer Service Administrator - Haverhill - 25-30k (DOE)

We are currently seeking a Sales & Customer Service Coordinator on behalf of our Haverhill based client. This is a fantastic opportunity for a proactive and well-organised individual to join a busy commercial team, providing dedicated support to both the Sales and Service departments.

Contract: Permanent

Hours: Monday-Friday 08:30am-16:30pm (37.5 per week)

Holiday: 25 days + Bank Holidays

Responsibilities:

• Provide administrative support across Sales and Service teams.
• Coordinate meetings, manage enquiries, and maintain accurate records.
• Prepare and issue quotations, reports, and documentation.
• Process service reports and assist with order handling.
• Arrange travel, accommodation, and customer visit logistics.
• Support communication between teams and ensure excellent customer service.

What are we looking for?

• Previous experience in a busy administrative or commercial support role.
• Strong communication and organisational skills.
• Confident with Microsoft Office; CRM experience is desirable.
• Excellent attention to detail and accuracy in documentation.
• Ability to manage multiple priorities with a proactive, "can-do" attitude.

If you are interested in this role, or know of someone that may be, please respond with an up-to-date CV for more information. Alternatively, you can reach us on (phone number removed)!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.

Applicants are required to have proven experience of providing excellent customer service and maintaining effective business relationships to exceed customer expectations within the shipping and logistics industry. It is imperative that you are highly motivated, display initiative, have strong time management skills, and are attentive to detail.

Key Responsibilities:

• On-boarding new customers, ensuring the company is primed to handle their business smoothly
• Making requested changes to existing bookings and advising of any associated costs
• Engaging with customers regarding changes in booking pattern
• Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
• Implementing strategic directions, such as introducing new online tools or promoting new services to customers

This role will allow the right individual to be able to liaise with clients, customers and have the autonomy to control their day.

This client is an employer of choice within the area and offers competitive benefits, including 25 days holiday, free parking, health insurance, and a generous employer pension contribution!

Core Benefits:

• Discretionary Bonus
• Private Health Insurance
• Private Pension Scheme
• Life Assurance
• Income Protection Insurance
• Reduced Priced Canteen onsite
• Free Parking
• 25 days annual leave increasing to 30 days, plus bank holidays