1227 Customer Service jobs in Liverpool

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Customer Service Administrator    

Salary: £12.27 per hour plus 25 days annual holiday entitlement

Permanent, Full Time - 40 hours per week

Based at Wallasey CH44 7HX

Job purpose:

As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

Key responsibilities:

• Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
• Develop strong relationships with the wheelchair service team.
• Update computer records for reconditioned and new wheelchairs.
• Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
• Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
• Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
• Ensure workloads are managed effectively and all daily tasks are completed.
• Maintain a professional customer service attitude when dealing with all service users and other agencies.
• Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.

 Skills and Qualifications

• Computer literate
• Good communication, verbal and written
• Experience of invoicing and accounts procedures
• Experience of working within a service provider industry
• Flexible approach to working conditions and working environment change
• Self-motivated and enthusiastic worker

Confidentiality

During the course of the work involved with this position, the role will become party to confidential information including service user information.  It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Other

This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.  

Service user/other agency/public engagement and involvement:

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

 INDLS

• Job Tittle: Customer Service Advisor
• Location: Liverpool
• Salary/Hourly Rate: 12.30
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Liverpool, hit the 'apply now!' button for an immediate interview!

We are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with care, professionalism, and efficiency. This role is pivotal in maintaining high levels of customer satisfaction and upholding the reputation of the brand throughout the aftercare period.

• 24 days + BH, increases with length of service
• Annual bonus - 5% of your annual salary
• Free Parking
• Career progression
• Ability to buy and sell holidays and carry over
• Healthcare
• Pension Scheme

Hours: Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pm

• Be the primary point of contact for customers, ensuring all queries and concerns are handled promptly and courteously.

• Champion the customer across the business, providing a consistent, informed, and positive experience.

• Maintain a professional and courteous demeanour in all communications, written, telephone, and face-to-face.

• Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.

• Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.

• Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.

• Maintain and update file documentation accurately and timely.

• Organise annual PAT testing for technician electrical equipment.

We're looking for someone who is not only customer-focused but also thrives in a fast-paced, solution-oriented environment.

• Confident, polite, and approachable

• Calm under pressure with strong empathy and customer care

• Excellent verbal and written communication skills

• Highly organised and able to manage time effectively

• Strong attention to detail and ability to maintain accurate records

• Problem solver with a pragmatic, "can-do" attitude

• Capable of working independently and collaboratively

• Proficient in Microsoft Office and other IT systems

• Previous experience in customer service, ideally within the construction, housing, facilities or property sectors

BBBH34179

Customer Service Advisor

Crewe | Up to 26,000 per annum | Monday to Friday | 9am - 5pm |

Acorn by Synergie is working with an exciting client in Crewe, offering a fantastic opportunity for a passionate and driven Customer Service Advisor to join their rapidly growing team. This is a perfect role for someone looking to take the next step in their career, with a company that values personal development and work-life balance.

Why You Should Apply:

• Vibrant Team Environment: Our client prides itself on creating a collaborative and supportive culture where every team member feels valued.
• Career Growth Opportunities: With ongoing training and a focus on internal promotions, this company is dedicated to helping you progress and reach your full potential.
• Great Employee Benefits: Enjoy a competitive salary, regular team-building events, and wellness programs designed to support your wellbeing.

The Role:

As the first point of contact, you'll play a vital role in ensuring customer satisfaction. Your daily responsibilities will include:

• Handling inquiries via phone, email, and live chat, delivering exceptional service at all times.
• Providing accurate information about products and services.
• Resolving issues efficiently, escalating when necessary.
• Keeping detailed records of customer interactions.
• Working closely with the team to ensure service targets are met.

What Our Client is Looking For:

• Previous customer service experience is preferred but not essential - attitude and willingness to learn are key.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a positive approach to challenging situations.
• Comfortable with IT systems and open to learning new software.

Benefits:

• Competitive Salary: Up to 26,000 per annum.
• Work-Life Balance: Enjoy a standard Monday to Friday schedule with no weekend work.
• Training and Development: Continuous opportunities to enhance your skills and grow your career.
• Additional Perks: Wellness programs, company discounts, and social events.

This is an excellent opportunity to join a company that truly cares about its employees and offers a friendly, inclusive working environment. If you're ready to take your customer service skills to the next level, we would love to hear from you!

Acorn by Synergie acts as an employment agency for permanent recruitment.

• Job Tittle: Customer Service Administrator
• Location: Liverpool
• Salary/Hourly Rate: 12.30
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Administrator.

The ideal candidate will be able to demonstrate previous admin experience.

You will be responsible for responding to emails queries made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Administrator:

• Responding to emails made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Administrator:

• Customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Administrator role based in Liverpool, hit the 'apply now!' button for an immediate interview!

A fantastic opportunity for a Customer Service Manager to join a progressive, innovative company with 25 years’ industry leading experience. As a member of a high performing Operations team, the Customer Service Manager will be leading the Customer Service team to ensure they deliver exceptional customer service to meet organisational and operational objectives. 

Based within exceptional, modern offices, the Customer Service Manager will be rewarded with 23 days’ holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities.

Hours of work are Monday to Friday, between 8am and 6pm. Hybrid working is available following the training period.

The Customer Service Manager will be responsible for the team’s delivery within the agreed service levels and liaising with internal and external customers. You will manage the effectiveness of the service to deliver a robust and efficient service.  The Customer Service Manager will also work with relevant Managers and

the Operations Manager to ensure the overall department aims and objectives are met and exceeded. 

Specific Tasks 

• Liaise with internal and external partners/customers to ensure customer service issues are identified and addressed 
li>Develop and implement customer service policies and procedures  li>Define and communicate customer service standards  li>Oversee the achievement and maintenance of agreed customer service levels and standards  li>Direct the daily operations of the customer services/customer relations team  li>Identify and implement ways to improve quality of service and productivity  li>Co-ordinate and manage customer service projects and initiatives  li>Performance management – monitor and track individual employee performance < i>Identify and address staff training and coaching needs  li>Produce weekly/monthly MI for the business, detailing trends, submitted within SLA to Operations Manager  li>Report customer excellence to the business, to include satisfaction surveys and positive feedback  li>Improving standards, procedures and training manuals 

Knowledge and skills

li>Knows how to lead and develop a high-performing office-based customer service function aligned with operational goals
• Understands the key principles of customer experience management, including service metrics, feedback channels and complaint resolution
• Has knowledge of policy and procedure creation, implementation and auditing for service consistency
• Knows how to generate and interpret management information to support decision making, trend analysis and service optimisation

• Defines, communicates and maintains customer service standards across the team
• Manages day-to-day service delivery operations, ensuring high levels of customer satisfaction and operational efficiency
• Develops and delivers coaching programmes for team leaders and service advisors
• Analyses customer feedback and MI to identify trends, opportunities and service risks
• Leads customer service initiatives and cross-functional projects to improve overall experience
• Handles escalated issues and ensures effective complaint resolution and learning
• Collaborates with other departments to align service practices and resolve inter-team challenges
• Applies structured problem-solving skills and fosters a culture of continuous improvement

KEYWORDS: Manager, customer service, customer relations, customer experience, SLA, KPI

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH34156