What Customer Service Jobs are in Liverpool?

Customer Service Representative – Night Shift

Wirral

£25,000 per annum

Permanent Nights | 4 On / 4 Off (12-Hour Shifts)

ASPLIV

Are you an experienced Customer Service Advisor, Service Coordinator or Call Centre professional looking for a role where every shift makes a real difference?

Do you remain calm under pressure and enjoy solving problems whilst delivering exceptional customer service?

Are you looking to join a growing business where you'll play a vital role in supporting customers during critical situations?

If so, I'd love to hear from you!

My client is a well-established and growing business within the power generation industry. Due to continued growth, they are looking to appoint a Customer Service Representative to join their busy 24/7 operations team on a permanent night shift.

This is an excellent opportunity for someone who enjoys working in a fast-paced operational environment, coordinating multiple priorities and providing first-class customer service during emergency and out-of-hours situations.

Package

• £25,000 per annum
• Permanent Night Shift – 4 On / 4 Off
• 12-Hour Shifts
• 25 Days Holiday + Bank Holidays
• Company Pension Scheme
• Free or Subsidised Meals
• On-site Gym Facilities
• Stable and Growing Business
• Long-term Career Opportunities

The Role

As the Customer Service Representative, you'll be the first point of contact for customers requiring emergency assistance, generator hire, breakdown support and service updates outside of normal business hours.

Working closely with engineers, transport and operations teams, you'll coordinate responses, manage customer enquiries and ensure service level agreements are consistently achieved.

This is an ideal opportunity for someone who enjoys working under pressure, thinking on their feet and delivering outstanding customer service when it matters most.

Key Responsibilities

• Answer and manage customer calls, emails and emergency enquiries.
• Log breakdowns, service requests and callouts accurately.
• Coordinate engineers and operational resources to meet customer requirements.
• Monitor ongoing jobs and provide regular updates to customers.
• Escalate urgent issues in line with company procedures.
• Prepare detailed shift handover reports.
• Maintain accurate customer records and operational documentation.
• Process generators hire enquiries and support quotation requests.
• Support multiple divisions across the business, including Sales, Hire, Projects, Service and Fuel.
• Ensure service level agreements (SLAs) are consistently achieved.
• Deliver professional, friendly and efficient customer service at all times.

What We're Looking For

• Previous experience within Customer Service, Service Desk, Operations Coordination or Call Centre environments.
• Excellent telephone manner and communication skills.
• Ability to remain calm and make decisions under pressure.
• Strong organisational and multitasking skills.
• Good IT skills, including Microsoft Office and CRM systems.
• High attention to detail and accurate data entry.
• A proactive and solutions-focused approach.
• Ability to work independently whilst contributing to a wider team.

Desirable Experience

• Power Generation
• Plant Hire
• Engineering
• Utilities
• Construction
• Transport & Logistics
• Industrial Services
• 24/7 Operations or Night Shift Environments

Why Apply?

• Join a growing business with an excellent reputation.
• Be part of a supportive and collaborative operations team.
• Play a key role in supporting customers during critical situations.
• Enjoy a varied role where no two shifts are the same.
• Excellent long-term career opportunities.
• Secure a permanent position within a growing organisation.

If you're a calm, organised and customer-focused professional looking for a rewarding night shift opportunity, I'd love to speak with you.

To Contact Direct:

Jasmine Williams – Commercial Director

(phone number removed)

At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with the General Data Protection Regulation (GDPR) to make it easier for you to understand how we collect, store and handle your data. These can be viewed on our website.

Job Title: Customer Service Representative - Apprentice

Location: Liverpool - Mersey Chambers

Salary: 19,148 per annum with the ability to increase between 26,938 - 28,609 per annum after the apprenticeship

Job Type: Full Time, Fixed term contract for the duration of the apprenticeship with a view to move to a permanent contract once the apprenticeship is completed and passed.

Working hours: 09:00 - 17:30 Monday to Friday

Acorn Insurance Apprenticeship Programme:

The Acorn Apprenticeship Programme is designed to give you the knowledge, skills, and behaviours you will need to accelerate your career progression, whilst you earn a competitive salary and gain practical experience.

During the apprenticeship, you will:

• Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
• Attend monthly Masterclasses on topics such problem solving, customer service and delivering results.
• Receive 1:1 support from Coaches who have significant experience of being a customer services adviser within the financial sector.
• Get six-hours of study time, per week.
• Be able to attend workshops and guest speaker seminars.
• *Fixed term contract for the duration of the apprenticeship with a view to move to a permanent contract once the apprenticeship is completed and passed.

What You'll Be Doing:

• Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!
• Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.
• Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.
• Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
• Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing.
• Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.

What We're Looking For:

• Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
• Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued.
• Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
• Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
• Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies.

Why This Opportunity is So Exciting:

• Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
• Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better.
• Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up.
• A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.

Why You Should Apply:

This is not just a job; it's an exciting opportunity to make an impact, develop professionally, and be part of something big. If you're eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you. Don't miss out on the chance to kickstart your career in the insurance industry with a company that's all about growth, rewards, and success!

Ready to Take the Leap?

If you're ready to make a real difference, hit new heights, and grow your career with us, we want to hear from you! Apply today and let's make great things happen together.

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive, Customer Service Representative, Customer Service Apprentice, Customer Service Apprenticeship may also be considered for this role.

Customer Service Specialist

Department:  Customer Contact Centre
Reports to:  Contact Centre Manager
Location:  Office based
Hours:  Typically 08:30–17:00, 5 days per week. 

Role Overview

At Panda, we value waste. We are looking for a Customer Service Specialist  to join our Customer Contact Centre team.

This role is the first point of contact for customers who get in touch with Panda by phone, email and Live Chat. You will help customers with queries about their waste services, resolve issues, provide clear information and support customers in using our digital tools and services.

This is a great opportunity for someone who enjoys helping people, solving problems and working in a busy, customer-focused environment. Full contact centre training will be provided, so previous contact centre experience is not essential.

Key Responsibilities

As a Customer Service Specialist , you will:

• Handle inbound customer contacts through Panda’s contact centre phone lines, email and Live Chat
• Provide accurate information and support customers with service-related queries
• Guide customers through Panda’s digital tools, online services and processes
• Manage customer complaints with empathy, ownership and professionalism
• Maintain and update customer account records accurately in line with company procedures
• Record actions taken and ensure customer information is kept up to date
• Identify opportunities to improve the customer experience and share feedback with the wider team
• Advocate for and educate customers on digital tools and self-service options
• Work in line with relevant waste, service and compliance requirements
• Support the wider contact centre team to deliver a professional, consistent and helpful service

About You

We are looking for someone who is confident speaking with customers, comfortable using systems and motivated by delivering great service.

You will have:

• Excellent communication and active listening skills
• A strong customer focus and a genuine passion for helping people
• A calm, professional and positive approach
• Good problem-solving skills
• Confidence using digital systems and the ability to learn new technology
• Resilience and adaptability in a busy contact centre environment
• Good organisation skills and the ability to manage multiple tasks

Desirable Experience

The following would be helpful, but is not essential:

• Experience in a customer service, contact centre or call handling role
• Experience using CRM or contact centre systems
• Ability to handle challenging calls with empathy and professionalism
• Experience supporting customers through digital tools or online processes

Training

Full contact centre training will be provided. We are open to candidates with the right attitude, communication skills and willingness to learn.

Why Join Panda?

This Customer Service Specialist  role is a great opportunity to join a busy, supportive team where you will play an important part in helping customers and keeping essential waste services running smoothly.

You will be part of a business focused on service, sustainability, safety and continuous improvement.

Join us on the journey.

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information 

Key responsibilities

You will be a self starter who is able to own quiries through to resolution 

be able to confidently use Microsoft tools, emails and internet/intranet 

A very good empathtic telephone manner is needed working in a call centre enviroment

Full training will be provided

Job Title: Customer Service Representative

Location: Liverpool - Mersey Chambers with Hybrid Working

Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus

Job Type: Permanent, Full Time

Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns

• Early Shift: 08:30am - 17:00pm
• Mid Shift: 9:00am - 17:30pm
• Late Shift: 10:00am - 18:30pm

An Exciting Opportunity to Kickstart Your Career in Insurance!

Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!

What You'll Be Doing:

• Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!
• Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.
• Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.
• Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
• Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing.
• Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.

What We're looking for:

• Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
• Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued.
• Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
• Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
• Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies.

Why This Opportunity is So Exciting:

• Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
• Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better.
• Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up.
• A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

A Few Things to Know Before You Apply:

Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.

Job Title: Renewals & Customer Service Representative

Location: Formby

Salary: 13,289.41 plus up to 2,000 performance related bonus per annum

Job Type: Part Time, Permanent

Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm

The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.

What You'll Be Doing::

• Reviewing an allocated renewal invite list.
• Invite policies compliantly.
• Check policy data accuracy.
• Ensure client records are updated appropriately.
• Review a fair analysis of the market.
• Handling Inbound & Outbound Calls.
• Renew Policies motor policies compliantly.
• Auto Renew motor policies compliantly.
• Sell Added Value Products Compliantly.
• Respond to Customer Renewal Queries.

What We're Looking For:

• Excellent IT and data entry skills.
• Good standard of numeracy and literacy.
• Ability to communicate well.
• Great attention to detail.
• Excellent administration skills.
• Previous sales or customer service experience.
• Insurance experience is preferable but not essential as full training will be provided.
• Excellent customer service skills, incorporating a confident and pleasant phone manner.
• Good organisational skills and ability to prioritise own workload effectively.
• Target driven.
• Proficient computer skills including Microsoft Excel, word and Outlook.
• Highly self-motivated.
• Pro-active thinker, able to solve problems independently as they arise.
• Ability to communicate well at all levels both verbally and in writing.
• Polite and professional.
• Work to targets/KPI.
• Team Player.

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

A Few Things to Know Before You Apply

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.

Job Title: Customer Service Claims Handler

Location: Liverpool

Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays

What you will be doing:

• In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding
• To work as a team to proactively manage a portfolio of customer repair claims through to settlement
• To ensure that complete and thorough indemnity investigations are carried out on all claims
• Work closely with suppliers to fulfil customers' needs during their claims journey
• Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
• Accurate payment to our customers and their representatives regarding claims settlement
• Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim

What we're looking for:

• Excellent customer service skills
• Naturally empathetic and the ability to connect with people
• Quick fast paced problem-solving ability
• Positive can-do attitude
• Good IT skills and a confident communicator
• Passionate about working as part of a team
• Have the ability to make fast, informed decisions
• Excellent organisational and prioritisation skills with a strong attention to detail
• Have a desire to develop skills and experience within the insurance industry.
• The Ability to deal with challenging customers and third party insurers

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply:

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

• Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
• We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.

The Customer Service Advisor (12 Month FTC) will play a vital role in supporting customers within the industrial and manufacturing sector, ensuring their needs are met efficiently and professionally. Based in Liverpool, this position requires excellent problem-solving skills and a commitment to delivering high-quality service.

Client Details

This opportunity is with a medium-sized organisation operating within the industrial and manufacturing industry. The company specialises in providing essential services and products to a wide range of clients, fostering a professional and supportive work environment.

Description

• Respond promptly to customer inquiries via phone and email, ensuring a high standard of service.
• Process customer orders accurately and efficiently, maintaining attention to detail.
• Collaborate with internal teams to resolve customer issues and provide timely solutions.
• Maintain and update customer records in the system, ensuring data accuracy.
• Provide product and service information to customers, addressing their specific needs.
• Identify and escalate complex issues to the appropriate department when necessary.
• Monitor and follow up on customer queries to ensure resolution and satisfaction.
• Contribute to continuous improvement initiatives within the customer service department.

Profile

A successful Customer Service Advisor (12 Month FTC) should have:

• Previous experience in a customer service or support role, ideally within the industrial or manufacturing industry.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in using computer systems and customer management software.
• A proactive approach to problem-solving and an ability to work independently.
• Excellent organisational and time management skills.
• A commitment to delivering exceptional customer service in all interactions.

Job Offer

• Competitive salary on offer.
• A fixed-term contract offering stability and valuable experience.
• Opportunities to work within the industrial and manufacturing sector.
• A supportive and professional work environment in Liverpool.
• The chance to contribute to an established and reputable company.

This is a fantastic opportunity for a motivated individual to excel in a customer-facing role. If you are passionate about customer service and thrive in a professional setting, we encourage you to apply today!

Job Title: Sales & Customer Service Representative

Location: Liverpool / Hybrid

Salary: 26,938 - 28,609 per annum Plus up to 2,000 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm.

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing:

• Quoting and closing new or renewal business enquires
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills.
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

We are looking for colleagues who are:

As well as a passion for the job, below are the skills we are looking for to be successful in the role:

• A positive "can do" attitude
• Excellent verbal and written communication skills
• Great listening skills
• High level of accuracy and attention to detail
• Good problem solver
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Be able to demonstrate patience and empathy
• Excellent customer service skills, incorporating a confident and polite telephone manner
• Previous Insurance or Financial Services Industry Experience

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and well-being
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

A Few Things to Know Before You Apply :

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.