1801 Customer Service jobs in Stockport

Customer Service Coordinator

25,000

South Manchester

Growing Business

Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.

The Customer Service Co-ordinator job will include :

• Handling incoming telephone calls
• Direct calls to other service teams where appropriate
• Deal with enquiries and re-direct where appropriate
• Managing Group Email boxes and reply to general Sales and Service enquiries
• Review and allocate emails to relevant teams following update of customer data.
• Log all reactive calls received
• New Customer Onboarding; updating all relevant information on the system accurately and efficiently
• Process and respond to all Livechats
• Developing and maintaining customer relationships through excellent service

Key Skills required for the Customer Service Co-ordinator job will include:

• Good knowledge and experience with Microsoft Word & Excel
• Excellent communication skills and phone manner
• Ability to work as part of a busy team
• Self motivated
• Good attention to detail

Customer Service Coordinator | South Manchester | 25,000 | Great Opportunity

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job'

Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc.

Please note that this will be a single day time shift, Monday to Friday.   There is no requirement to work evenings or weekends although overtime will be available during busy periods.

Position Summary

By building relationships with the retailers, the customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, the team will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet.

Day to day responsibilities

• Contact retailers within assigned call list, developing strong working relationships with retailers
li>Provide information about new and existing games and promotions in order to maximise sales.
• Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time.
• Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion.
• Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries.

Previous experience

• Excellent written and verbal communication skills
• Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.)
• Sales, Customer Service or Retail experience would be an advantage.
• Positive and self-motivated attitude and ability to work with others as a team

If you think you have what it takes to join this global business please apply now.

Please note:

Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis.

PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.

Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job'

Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc.

Please note that this will be a single day time shift, Monday to Friday.   There is no requirement to work evenings or weekends although overtime will be available during busy periods.

Position Summary

By building relationships with the retailers, the customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, the team will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet.

Day to day responsibilities

• Contact retailers within assigned call list, developing strong working relationships with retailers
li>Provide information about new and existing games and promotions in order to maximise sales.
• Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time.
• Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion.
• Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries.

Previous experience

• Excellent written and verbal communication skills
• Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.)
• Sales, Customer Service or Retail experience would be an advantage.
• Positive and self-motivated attitude and ability to work with others as a team

If you think you have what it takes to join this global business please apply now.

Please note:

Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis.

PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.

This role is ideal for a customer-focused professional with experience in managing client relationships, handling escalations, and mentoring junior team members. The successful candidate will play a key role in ensuring our customers receive the best possible experience and support.

Client Details

This small-sized organisation operates in the technology and telecomms industry, providing innovative solutions to its clients. It is focused on delivering high-quality services and fostering a supportive work environment for its employees.

Description

• Supervise and support the customer service team to achieve performance goals.
• Handle escalated customer inquiries to ensure swift resolution.
• Monitor and report on customer service metrics and KPIs.
• Collaborate with other departments to improve service delivery processes.
• Provide training and mentoring to team members to develop their skills.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with company policies and industry standards.
• Contribute to developing new initiatives for better customer support.

Profile

A successful Customer Service Lead should have:

• Previous experience in a customer service role within the technology and telecomms industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in using customer service tools and software.
• A proactive approach and ability to adapt to changing situations.
• Attention to detail and organisational skills.

Job Offer

• A salary of approximately 27,500 to 27,500, depending on experience.
• Permanent position with opportunities for career growth.
• Generous holiday entitlement and additional perks.
• A supportive and collaborative work environment in Hale.

Role: Customer Service Advisor (Non-Voice)

Salary: 23,810 + benefits

Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid)

Employment Type: Permanent

Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends

This is an exciting opportunity for an experienced Customer Service Advisor to join my Wythenshawe based client on a permanent basis due to a period of growth for their business.

The Customer Service Advisor plays a critical role in delivering high-quality support to their clients.

Do you have experience in managing ticketing systems?

Troubleshooting technical issues?

Do you thrive under pressure and demonstrate excellent problem-solving skills?

Duties of the Customer Service Advisor:

• High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries.
• Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets.
• Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or via suppliers.

Essential experience:

• Relevant Work Experience: Previous experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Technical Support Advisor (Metering & Billing).
• Data Management Proficiency: Strong expertise in handling and managing data communication systems with accuracy (Data Entry).
• Advanced IT Literacy: Solid understanding and hands-on experience with Microsoft systems (Windows OS, Office Suite, and cloud-based applications) to enhance productivity and operational efficiency.
• Deadline-Driven Performance: Ability to consistently meet SLAs through strong time management, prioritisation, and task execution.
• Excellent Written Communication: Strong email and ticket-based communication skills to provide clear, professional, and effective support.
• Exceptional Organisation & Planning: Proven ability to manage tasks, track issues, and coordinate resources to support strategic objectives.
• Resilience Under Pressure: Ability to work efficiently in a fast-paced, high-volume environment, maintaining service quality and professionalism.
• Cross-Functional Collaboration: Experience in working with internal teams, third-party suppliers, and stakeholders to ensure customer success.
• Analytical & Problem-Solving Skills: Ability to analyse data, identify patterns, and troubleshoot issues, escalating where necessary.

Please follow the link to apply for this Customer Service Advisotr role based in Wythenshawe.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Customer Service Advisor

Location : Chester Business Park

Contract : Temporary - 10 months (potential to extend)

Start Date : 26th August 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then up to 3 days remote (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

• 14.47 per hour , with weekly pay
• Free on-site gym with shower and changing facilities
• Hybrid working - up to 3 days from home after your first 6 months
• Structured training and opportunities to grow into permanent roles
• Holiday allowance
• Central location - easy access to public transport
• Discounts on shopping, travel, entertainment and more
• Wellbeing support - dedicated resources to help you thrive at work
• An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

• Taking calls from existing customers with questions about their accounts
• Providing clear, friendly, and accurate support
• Guiding customers through next steps or directing them to specialist teams
• Helping people in vulnerable circumstances with care and sensitivity
• Following simple procedures to keep customer information secure
• Keeping accurate records and updating customer details

What We're Looking For

• Great communication and listening skills
• A positive, customer-first attitude
• Confidence in handling calls and solving problems
• Willingness to learn and work as part of a team
• A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.

Our client is currently recruiting for a Customer Service Coordinator. Based in Manchester, the role will be on a 9 month contract and offers a hybrid working arrangement. 

ROLE

Oversee the customer interface process relating to our business and business issues. Work closely with internal resources and customers to resolve issues.

RESPONSIBILITIES

• Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
• Provide and coordinate outstanding customer service.
• Action and respond to all customer queries received via other internal depts. the company web site, telephone or e-mail
• Utilise the company CRM system to raise cases and actions
• Bring about product / service problem resolution by clarifying the customer's complaint, ascertaining the cause of the problem and expediting corrective actions
• Handle returns from customer (non-service related) and report back to customer through the appropriate channels
• Prepare report analysis of the previous day’s complaints received and deliver to the business
• Escalate issues to relevant department heads where necessary
• Work closely with Service department for any requirements, providing accurate and timely information.
• Participate in meetings with other business departments as required to ensure clarity of communication
• Highlight trends – failures errors etc. Periodically assist in the preparation reports to show this.
• Ensure Quality team is aware of any problems or inaccuracies within company procedures
• Comply with all Company and HSE policies and procedures
• In addition to the above carry out any other duties in accordance with the business needs

Customer Service Coordinator
Middleton, Manchester
12 - 14.50 per hour (Umbrella) Inside IR35
9 month initial contract with long term extension opportunities

Excellent opportunity for a Customer Service Coordinator looking for a long term 9 month contract while working with a market leading business.

Do you have previous experience working in a customer service coordinator or supervisor role? Are you looking for an immediate start on a long term contract with an company at the forefront of their specialist sector?

This company are international market leaders and supply a huge range of speciality services and products that serve an international client base. Due to a current period of rapid growth they are now looking to add to their specialist team.

In this role you will be working in a senior position where you will be a focal point for the customer service process in the business. You will liaise with customers and internal teams to manage disputes and make sure these are resolved as well as assisting with junior staff and developing their understanding. The successful candidate will have hybrid working opportunities after they have completed training.

The Role:

• Working closely with the customer service team and customers
• Resolving issues and complaints while updating their CRM system
• Long term 9 month contract working Inside of IR35 regulations

The Person:

• Previous experience working in a Customer Service Coordinator or Supervisor role
• IT literate and good communication skills
• Looking for a long term contract with an international market leading business

Reference: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Adam Peters at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Customer Services Coordinator

Salary: Competitive
Location: North West
Posting date: 09 Jul 2025

About the role

Customer Services Coordinator North West Region

Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.

We are looking to recruit a full time Customer Services Coordinator to join our Customer Services team based in our North Westoffice reporting to the Senior Coordinator and Regional Customer Services Manager.

You will be responsible for providing a full range of customer service support across the area, working closely with staff in the Customer Services team, liaising with our customers and contractors as well and other staff within the wider business.

You should possess a passion for providing exceptional customer service and have exceptional communication skills.

You will also need to have good IT and organisational skills and be able to manage your own workload whilst working as part of this vital team. A good telephone manner and problem solving skills are essential in this role.

Key Functional Areas

• Ensure contact is made with every customer following legal completion and maintain regular contact throughout the 24 month NHBC warranty period
• Effective and professional communication with customers to correctly manage customer expectations.
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• To ensure accurate and speedy data input into the customer service operating system, Salesforce.
• Ensure the correct and effective co-ordination of remedial tasks with geographical radius.
• Create positive working relationships with colleagues paying specific attention to Sales and Production, to enable smoother transition and completion of remedial tasks.
• Effective communications with contractors and other third parties to ensure SLA compliance
• Deal effectively with all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner within charter timescales.
• To act professionally, courteously and with dignity at all times with customers, internal colleagues, external colleagues and subcontractors alike. to uphold the core values of the business, in a pressurised environment.
• To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork.
• A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.