What Jobs are available for Customer Support Specialist in Ipswich?

We are currently working on behalf of a leading manufacturer and distributor who are seeking to recruit an experienced Customer Service Manager. This is a fantastic opportunity to develop your career with a market leading employer that promotes from within and allows employees to reach for and realise their potential.

Duties & Responsibilities:

• Managing the Customer Service department staff: communicating job expectations, undertaking performance reviews, dealing with daily ad hoc issues and queries.
• Overseeing the daily workflow and priorities
• Ongoing training and mentoring of Supervisor, Team leaders and Customer Service team allowing them to grow in their roles and to learn new skills.0
• Ensuring all recruitment is carried out in accordance with company procedure.
• Addressing any staff discipline or grievance issues.
• Making sure all members of the team communicate courteously and within agreed timescales, via telephone, email, and live chat, audit for quality and consistency and provide training where needed.
• Hold weekly meetings with Supervisor and Team leaders and ensure clear business communication to the wider team.
• Improving customer service experience, engaging customers, conducting surveys, and studying and evaluating the results to create customer satisfaction targets.
• Creating and monitoring effective customer service processes and standards for best practice.
• Implementing productivity and quality targets and work with the team to ensure consistency.
• Analysing statistics and creating detailed reports for the management team and identify areas of improvement.
• Investigating and solving customer issues passed on by the customer service team, managing the complaints process and look for improvements to avoid escalation.
• Keeping up to date with the latest tools and trends in the industry and make recommendations for investment.

Skills & Experience Required :

• A proven track record of successfully managing, motivating, and supporting a busy Customer Service or Operations team
• Strong relationship management skills, including customer-facing and interaction skills, with high-level of customer orientation and strong influencing skills
• Excellent communication skills, written and verbal
• Outstanding people and interpersonal skills, with the ability to build effective relationships at all levels
• Enthusiastic and positive with a can-do hands-on attitude.

Senior IT Support Specialist - Proactive MSP Role Supporting Multiple Clients

Needham Market
35,000 - 45,000

Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role.

We're looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You'll play a key role in anticipating issues, improving systems, and ensuring our clients' technology runs smoothly and securely.

What You'll Be Doing

• Providing proactive 2nd/3rd line support across diverse client infrastructures
• Monitoring, maintaining, and optimising systems to prevent downtime before it happens
• Managing and improving client networks, firewalls, and security configurations
• Building trusted relationships with clients as a dependable, solutions-driven advisor
• Collaborating with a high-performing MSP team to deliver exceptional service and reliability

What We're Looking For

• 3-5 years' IT support experience, including recent work within an MSP environment
• Strong technical knowledge of Windows and Mac operating systems
• Hands-on experience with networking, security tools, and cloud technologies
• A proactive, problem-solving mindset with excellent communication and client skills
• The ability to balance priorities across multiple client environments with confidence

If you're passionate about preventative IT support and want to make a real impact across a variety of clients, we'd love to hear from you.

Senior IT Support Specialist - Proactive MSP Role Supporting Multiple Clients

Needham Market
35,000 - 45,000

Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role.

We're looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You'll play a key role in anticipating issues, improving systems, and ensuring our clients' technology runs smoothly and securely.

What You'll Be Doing

• Providing proactive 2nd/3rd line support across diverse client infrastructures
• Monitoring, maintaining, and optimising systems to prevent downtime before it happens
• Managing and improving client networks, firewalls, and security configurations
• Building trusted relationships with clients as a dependable, solutions-driven advisor
• Collaborating with a high-performing MSP team to deliver exceptional service and reliability

What We're Looking For

• 3-5 years' IT support experience, including recent work within an MSP environment
• Strong technical knowledge of Windows and Mac operating systems
• Hands-on experience with networking, security tools, and cloud technologies
• A proactive, problem-solving mindset with excellent communication and client skills
• The ability to balance priorities across multiple client environments with confidence

If you're passionate about preventative IT support and want to make a real impact across a variety of clients, we'd love to hear from you.

Customer Service Administrator

Location: Felixstowe, UK

Salary: Up to 30,000 (DOE)

We are recruiting for a highly organised and service-oriented Customer Service & Administration Coordinator to support the Transport & Operations and Customer Service teams for a leading Logistics company, based in Felixstowe.

You'll play a vital role in managing the daily inbox, coordinating bookings and amendments, and acting as a key first point of contact for haulage, groupage and container transport enquiries.

Working Hours: Monday - Friday (8:00am - 5:30pm)

Package Benefits:

• Bonus Scheme
• Private Medical Scheme
• Pension matched up to 8%
• Life Assurance
• 25 days holiday plus 8 bank holidays
• Excellent training programme.
• Opportunities and encouragement for progression within the company.

Key Responsibilities:

• Manage daily inbox, action emails, amendments, and escalations efficiently.
• Take bookings, liaising with customers, carriers, and internal teams to ensure accurate details
• Support Transport & Operations teams by providing information and resolving queries.
• Handle customer service interactions via calls and emails, building strong client relationships.
• Maintain accurate records and updates in systems, supporting smooth logistics operations.

Requirements:

• Excellent customer service skills
• Previous administrative experience
• Attention to detail and strong organisational skills with good IT proficiency

• Experience in haulage, groupage, container transport, or general logistics operations is desirable.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems.

As the first point of contact for our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a Customer Service Admin will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a fast paced customer service or admin role
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

We are currently working on behalf of a leading manufacturer and distributor who are seeking to recruit an experienced Customer Service Manager. This is a fantastic opportunity to develop your career with a market leading employer that promotes from within and allows employees to reach for and realise their potential.

Duties & Responsibilities:

• Managing the Customer Service department staff: communicating job expectations, undertaking performance reviews, dealing with daily ad hoc issues and queries.
• Overseeing the daily workflow and priorities
• Ongoing training and mentoring of Supervisor, Team leaders and Customer Service team allowing them to grow in their roles and to learn new skills.0
• Ensuring all recruitment is carried out in accordance with company procedure.
• Addressing any staff discipline or grievance issues.
• Making sure all members of the team communicate courteously and within agreed timescales, via telephone, email, and live chat, audit for quality and consistency and provide training where needed.
• Hold weekly meetings with Supervisor and Team leaders and ensure clear business communication to the wider team.
• Improving customer service experience, engaging customers, conducting surveys, and studying and evaluating the results to create customer satisfaction targets.
• Creating and monitoring effective customer service processes and standards for best practice.
• Implementing productivity and quality targets and work with the team to ensure consistency.
• Analysing statistics and creating detailed reports for the management team and identify areas of improvement.
• Investigating and solving customer issues passed on by the customer service team, managing the complaints process and look for improvements to avoid escalation.
• Keeping up to date with the latest tools and trends in the industry and make recommendations for investment.

Skills & Experience Required :

• A proven track record of successfully managing, motivating, and supporting a busy Customer Service or Operations team
• Strong relationship management skills, including customer-facing and interaction skills, with high-level of customer orientation and strong influencing skills
• Excellent communication skills, written and verbal
• Outstanding people and interpersonal skills, with the ability to build effective relationships at all levels
• Enthusiastic and positive with a can-do hands-on attitude.

Customer Success Consultant / Customer Service Consultant  - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact’ for existing and prospective clients.

Why eduFOCUS

eduFOCUS is a UK-based company providing specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools, colleges, and trusts. Designed for schools, colleges, and trusts. Trusted by over 22,000 institutions, eduFOCUS offers scalable and secure digital solutions tailored to the operational needs of the education sector. Most of our staff have been with us for many years, and we believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on teamwork. Everyone works closely together sharing ideas and assisting each other in different areas of the business.

Fantastic company benefits include

• Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
• Contract: Full-time, permanent position, office based only.
• Hours: 35 hours per week (Monday – Friday)
• Holiday: 28 days annual leave plus bank holidays

About the role

As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll help clients with system setup, troubleshooting, and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent eduFOCUS at offsite events, conferences, and exhibitions, connecting directly with our valued clients and partners.

Key Responsibilities:

• Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
• Guide clients through system setup, troubleshooting, and resolving technical or account queries.
• Build and maintain strong client relationships, ensuring a positive experience throughout their journey with eduFOCUS.
• Manage client records, orders, and documentation accurately within internal systems.
• Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery.

About You

As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make a positive contribution to our relaxed but hard-working office environment. You’ll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention, and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. We offer the highest level of friendly and efficient customer service, and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge , as this role is solely office based.

If you have the skills, experience, and enthusiasm to be the right fit for our Customer Service Consultant role at eduFOCUS, we’d love to hear from you!

To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any correspondence regarding your application.

If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements.

No recruitment agencies please.

Additional keywords: IT, customer service, client support, administration, customer service advisor, operations, technical support, client relations, customer, operations, technical, sales, administration, customer service advisor, customer success consultant

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect, you may be contacted by email, text, or telephone. For full Privacy Policy details, please see email correspondences on receipt of your application.

Customer Service Administrator

Location: Felixstowe, UK

Salary: Up to 30,000 (DOE)

We are recruiting for a highly organised and service-oriented Customer Service & Administration Coordinator to support the Transport & Operations and Customer Service teams for a leading Logistics company, based in Felixstowe.

You'll play a vital role in managing the daily inbox, coordinating bookings and amendments, and acting as a key first point of contact for haulage, groupage and container transport enquiries.

Working Hours: Monday - Friday (8:00am - 5:30pm)

Package Benefits:

• Bonus Scheme
• Private Medical Scheme
• Pension matched up to 8%
• Life Assurance
• 25 days holiday plus 8 bank holidays
• Excellent training programme.
• Opportunities and encouragement for progression within the company.

Key Responsibilities:

• Manage daily inbox, action emails, amendments, and escalations efficiently.
• Take bookings, liaising with customers, carriers, and internal teams to ensure accurate details
• Support Transport & Operations teams by providing information and resolving queries.
• Handle customer service interactions via calls and emails, building strong client relationships.
• Maintain accurate records and updates in systems, supporting smooth logistics operations.

Requirements:

• Excellent customer service skills
• Previous administrative experience
• Attention to detail and strong organisational skills with good IT proficiency

• Experience in haulage, groupage, container transport, or general logistics operations is desirable.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.