31 Front Desk Operations jobs in London
Office Assistant
Posted 3 days ago
Job Viewed
Job Description
About Us
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.
We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.
The Role
We are seeking an Office Assistant to join our sociable and dynamic team. If you thrive on interacting with diverse individuals, excel in an organised setting, and enjoy a lively, fast-paced, and fun atmosphere, this role might be perfect for you!
Your responsibilities will include maintaining a clean, tidy, and safe environment for both employees and guests, greeting visitors, and ensuring they have a positive first impression of YouLend. Additionally, you will manage travel arrangements, assist with monthly events, keep the office stocked with essential supplies and arrange couriers to send and retrieve equipment.
Reporting to the Office Manager, you will also collaborate closely with various other departments within the business.
Requirements
Responsibilities:
- Greet and welcome visitors, ensuring a professional and friendly first impression; direct them appropriately and notify relevant colleagues.
- Perform a range of administrative tasks including handling incoming and outgoing post, arranging couriers, ordering gifts and incentives, and managing office stock and branded materials.
- Set up and maintain meeting rooms, ensuring cleanliness and readiness for meetings; arrange catering such as breakfasts and lunches, and prepare refreshments.
- Coordinate employee benefits and wellbeing activities, including booking massage therapists, organizing birthday cakes, and arranging daily lunches.
- Book and manage travel arrangements, flights, hotels, restaurant reservations, and other trip logistics for international and domestic travel.
- Liaise with building management and landlords to report and resolve any facilities or maintenance issues promptly.
- Support HR processes by onboarding new employees (creating welcome packs, scheduling introduction meetings) and offboarding leavers (removing access and updating accounts).
- Maintain and restock kitchen supplies daily; manage weekly Ocado orders and other regular deliveries.
- Identify and resolve office issues, escalating when necessary to the Office Manager.
- Assist with office projects, including workspace extensions, desk relocations, and health & safety inspections.
- Coordinate meetings with external suppliers, vendors, and contractors as required.
- Distribute company-wide communications and updates to employees.
- Monitor and manage the Office Management inbox, ensuring timely responses and task follow-up.
The ideal candidate will have the following skillset:
- Excellent time management skills and ability to meet deadlines.
- Strong workload prioritization and multitasking abilities.
- Friendly, professional, and approachable manner, representing YouLend as the first point of contact for visitors and callers.
- Outstanding organisational skills and attention to detail.
- Proven ability to work under pressure, adapt to changing priorities, and remain calm and efficient.
- Excellent communication skills, verbal, written, and over the phone.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- First Aid and Fire Safety training (preferred but not required)
Desirable skills:
- First aid and fire safety trained (ideal but not mandatory)
Salary: £29,000 - 30,000 + £2000 quarterly bonus (based on performance)
Benefits
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
It’s just getting fun:
- We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
- But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
Lots of upsides:
- High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
Motivating work environment:
- A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other’s backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
We offer a comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Office Assistant - Work from Home Administration
Posted 1 day ago
Job Viewed
Job Description
We are seeking reliable and organised individuals in Kensington, London, UK , for a remote administration and data entry role. This opportunity allows you to work from home , completing online computer-based tasks and office duties that support business operations and client projects.
Key responsibilities include updating and maintaining digital records, managing online databases, preparing spreadsheets, and assisting with general administrative tasks. This position is ideal for those who enjoy structured, independent work in a home-based setting.
About the AreaKensington, located in Central London , is a prestigious and vibrant area known for its cultural landmarks, parks, and thriving professional community. With excellent internet connectivity and easy access to the city’s resources, Kensington provides a suitable environment for online and home-based work. Its blend of historic charm and modern amenities makes it an ideal location for administrative and data entry tasks performed remotely.
About UsTop Level Promotions is a UK-based company providing professional administration, data management, and research support. Our remote team helps businesses maintain accurate records, streamline office operations, and manage digital data efficiently.
Joining our team allows you to work from home , gain valuable computer and office administration skills, and contribute to meaningful projects. Comprehensive training and ongoing support are provided to ensure success.
Industries We ServeOffice Administration & Data Entry
Online Business & E-commerce Operations
Education & Remote Learning Administration
Customer Service & Information Management
Healthcare & Records Administration
Marketing & Research Data Support
Financial & Reporting Services
Public Services & Digital Coordination
RequirementsReliable computer or laptop with internet connection
Quiet home workspace suitable for office tasks
Strong attention to detail and accuracy
Ability to work independently and manage time effectively
SkillsStrong written and verbal communication
Organisational and time management abilities
Proficiency with Microsoft Office or Google Workspace
Accurate typing and data entry skills
Dependable and professional working habits
BenefitsFully remote – no commuting required
Part-time or full-time hours available
Paid training included
Flexible schedule for work-life balance
Opportunities for growth in administration and data entry
Pay Rate£18.50 – £36.00 per hour, depending on experience and assignment type
ExperienceNo prior experience is required; full training is provided for successful candidates.
ApplicationApplicants must currently reside in the United Kingdom . If you are organised, reliable, and ready to perform online administrative and data entry work from home, please submit your application today.
Sincerely, Top Level Promotions Human Resources DepartmentOffice Assistant - Work from Home Administration
Posted 1 day ago
Job Viewed
Job Description
We are seeking reliable and detail-oriented individuals in Edmonton, London, UK , to join our remote data entry and administration team. This entry-level position includes full training and flexible scheduling, allowing you to work from home while completing office and administrative tasks on your computer.
Daily duties involve entering and verifying data, preparing online records, assisting with documentation, and supporting general admin operations. This is an excellent opportunity for individuals who enjoy structured online work and want a consistent, productive role within a professional home-based setting.
About the AreaEdmonton, located in the northern part of London , is a diverse and growing area that blends residential comfort with urban convenience. With easy access to transport links, shops, and parks, it offers a supportive environment for those balancing home and work life.
Strong broadband connectivity and a peaceful home workspace make Edmonton an ideal place for individuals working online in administrative or data entry positions. The area’s modern infrastructure and community atmosphere help create an efficient and focused remote working experience.
About UsTop Level Promotions partners with leading UK companies to provide administrative and data entry support. Our home-based team works across multiple sectors, helping businesses manage data, improve organisation, and streamline office processes.
We’re looking for motivated, disciplined professionals who can maintain attention to detail, meet deadlines, and successfully work from home while supporting our clients’ ongoing operations. Full training is provided to ensure your success in the role.
Industries We Work InData Entry & Office Administration
Retail & E-commerce
Education & Online Learning
Healthcare & Public Services
Customer Service & Support
Technology & IT Services
Marketing & Research
Manufacturing & Distribution
Travel & Tourism
QualificationsDesktop or laptop computer with reliable high-speed internet
Quiet and dedicated home workspace
Basic computer literacy and familiarity with office software
Commitment to accuracy and confidentiality in online work
SkillsExcellent organisational and communication skills
Ability to focus and manage time effectively
Strong attention to detail in data entry and admin tasks
Comfortable using computers and online tools
Independent and self-motivated work style
Job PerksFlexible part-time or full-time scheduling
100% remote – no daily commute
Paid training and onboarding
Opportunities for career development in online administration
Diverse and engaging project work
Salary£18.50 – £36.00 per hour depending on experience and project scope
ExperienceThis is an entry-level position with comprehensive training. Previous experience in administration or data entry is beneficial but not required.
ApplicationApplicants must reside in the United Kingdom . If you’re organised, reliable, and ready to perform online administrative and data entry tasks from your home office, we welcome your application today.
Sincerely, Top Level Promotions Human Resources DepartmentOffice Assistant - Work from Home Administration
Posted 2 days ago
Job Viewed
Job Description
We are seeking organised and dependable individuals in Fulham, UK to assist with data entry and administrative duties for our growing remote team. This entry-level position offers flexibility, allowing you to choose part-time or full-time hours while receiving full training and ongoing support.
Daily responsibilities involve entering and updating data using your computer, preparing digital records, and performing online office tasks that contribute to efficient workflow. You may also help with documentation, data verification, and general admin duties to support internal and client-based projects. This is a great opportunity to work from home while maintaining a balanced and flexible schedule.
About the AreaFulham, located in West London , is a vibrant and desirable area known for its charming streets, cultural appeal, and access to parks, shops, and cafes. It provides a professional yet comfortable environment for those who appreciate both modern amenities and a sense of community.
With strong internet infrastructure and a convenient urban setting, Fulham is an excellent location for professionals working online in data entry, administration, and remote office support roles.
About UsTop Level Promotions collaborates with businesses across the UK and internationally to deliver administrative and data entry solutions. Our team plays a key role in gathering and organising information that helps companies improve their services and reach their goals.
We value independent, motivated professionals who can manage their time effectively and successfully work from home as part of a remote team.
Industries We Work InData Entry & Office Administration
Market Research & Analytics
Retail & E-commerce
Education & Online Learning
Healthcare & Public Services
Food & Beverage & Hospitality
Customer Service & Support
Technology & Software Services
Manufacturing & Product Evaluation
Travel, Tourism & Lifestyle
QualificationsReliable high-speed internet connection.
Functional computer or laptop with camera and microphone.
Quiet and organised home workspace.
Ability to manage confidential information responsibly.
SkillsStrong attention to detail and accuracy.
Excellent written and verbal communication.
Proficiency in online and office software tools.
Ability to work independently and stay organised.
Comfortable handling administrative tasks efficiently.
Job PerksFlexible scheduling options for part-time or full-time hours.
Paid training for all new team members.
Opportunities for growth within a supportive remote work environment.
No daily commute, allowing for a productive work from home setup.
Involvement in projects that contribute to company innovation.
Salary£18.50 – £36.00 per hour, based on experience and project type.
ExperienceThis is an entry-level position with full training provided. Prior administrative or data entry experience is an advantage but not required.
ApplicationApplicants must reside in the United Kingdom . If you’re organised, self-motivated, and interested in performing meaningful online work from your computer in a home office environment, we welcome your application.
Sincerely, Top Level Promotions Human Resources DepartmentWork from Home Junior Office Assistant
Posted 3 days ago
Job Viewed
Job Description
We are seeking organised and reliable individuals in Dagenham, UK to join our remote team for data entry and administrative support. This entry-level role includes full training and flexible hours, making it suitable for both part-time and full-time work.
Daily responsibilities include entering, verifying, and organising data using your computer, supporting online reports, and assisting with office and admin tasks. You may also help maintain records, update documentation, and provide feedback to improve client processes. This position allows you to work from home , offering flexibility to manage professional responsibilities alongside personal commitments.
About the AreaDagenham is a vibrant town in East London , known for its strong local community, parks, and convenient transport links into central London. The town provides a mix of shopping, dining, and leisure amenities, making it an ideal location for remote professionals.
Dagenham provides a supportive environment for individuals working online from home, allowing them to efficiently complete administrative and data entry tasks while enjoying a balanced lifestyle.
About UsTop Level Promotions partners with companies across industries to provide accurate data, research, and administrative support. Our UK-based remote team helps businesses make informed decisions by maintaining organised and reliable information.
We are looking for dependable professionals who can efficiently work from home , manage administrative responsibilities, and complete projects accurately using online tools.
Industries We Work InData Entry & Office Administration
Market Research & Analytics
Retail & E-commerce
Education & Online Learning
Healthcare & Public Services
Food & Beverage & Hospitality
Customer Service & Support
Technology & Software Services
Manufacturing & Product Evaluation
Travel, Tourism & Lifestyle
QualificationsReliable high-speed internet connection.
Functional computer or laptop with camera and microphone.
Quiet, dedicated home workspace.
Ability to handle confidential information responsibly.
SkillsStrong attention to detail in data entry and administrative work.
Clear written and verbal communication.
Competent with online tools and office software.
Self-motivated and able to manage multiple tasks efficiently.
Accuracy and consistency in completing assignments.
Job PerksFlexible schedule in a fully remote role.
Paid training provided for all new hires.
Opportunity to contribute to meaningful projects across industries.
Career growth potential within a supportive team environment.
No commuting required, allowing focused work from home .
Salary£18.50 – £36.00 per hour, depending on experience and project assignment.
ExperienceEntry-level position with full training included. Previous data entry or administrative experience is helpful but not required.
ApplicationApplicants must reside in the United Kingdom . If you are organised, reliable, and motivated to perform professional work online using your computer in a structured home office environment, we encourage you to apply.
Sincerely, Top Level Promotions Human Resources DepartmentWork from Home Junior Office Assistant
Posted 7 days ago
Job Viewed
Job Description
Work from Home Office, Data Entry Remote Part-Time/Full-time Job
About the Job Position:
This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.
About Us:
Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.
Some of the Industries in Which We Work.
* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/ChangesQualifications:
* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.Skills:
* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.Job Perks:
* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.Salary:
This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.
Experience:
This is an introductory position and training is provided to successful candidates.
Application:
We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.Sincerely,
Top Level Promotions HR DepartmentWork from Home Entry-Level Office Assistant
Posted 1 day ago
Job Viewed
Job Description
We are seeking motivated and reliable individuals in Wimbledon, London, UK , for a remote administration and data entry position. This opportunity allows you to work from home , completing online office and computer-based tasks that support client projects and business operations.
Your responsibilities may include maintaining digital records, updating databases, preparing spreadsheets, and performing general administrative duties. This role is ideal for individuals who enjoy structured, independent work and accurate data management in a home-based environment.
About the AreaWimbledon, located in Southwest London , is a vibrant area known for its mix of suburban charm and urban amenities. With excellent transport links, local services, and a thriving professional community, Wimbledon provides an ideal environment for online and home-based work. Residents benefit from strong internet infrastructure, making it easy to perform administrative and data entry tasks from home efficiently.
About UsTop Level Promotions is a UK-based company providing professional administration, data management, and research support. Our remote team delivers accurate, timely, and reliable support for businesses across multiple sectors.
This role allows you to work from home , develop valuable computer and office administration skills, and contribute meaningfully to online projects. Full training and ongoing support are provided to ensure your success.
Industries We ServeOffice Administration & Data Entry
Online Business & E-commerce Operations
Education & Remote Learning Administration
Customer Service & Data Management
Healthcare & Record Administration
Marketing & Research Support
Financial & Reporting Services
Public Services & Digital Coordination
RequirementsReliable computer or laptop with internet connection
Quiet home workspace suitable for online office tasks
Strong attention to detail and accuracy
Ability to work independently and manage time efficiently
SkillsGood written and verbal communication
Organisational and time management abilities
Competence with Microsoft Office or Google Workspace
Accurate typing and data entry skills
Reliable and professional working habits
BenefitsFully remote position – no commute required
Part-time or full-time hours available
Paid training included
Flexible schedule for work-life balance
Opportunities for growth in administration and data entry
Pay Rate£18.50 – £36.00 per hour, depending on experience and assignment type
ExperienceNo prior experience is required. Full training is provided for successful candidates.
ApplicationApplicants must currently reside in the United Kingdom . If you are organised, dependable, and ready to perform online administrative and data entry work from home, we encourage you to apply today.
Sincerely, Top Level Promotions Human Resources DepartmentBe The First To Know
About the latest Front desk operations Jobs in London !
Entry-Level Office Assistant - Work from Home
Posted 7 days ago
Job Viewed
Job Description
Work from Home Office, Data Entry Remote Part-Time/Full-time Job
About the Job Position:
This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.
About Us:
Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.
Some of the Industries in Which We Work.
* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/ChangesQualifications:
* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.Skills:
* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.Job Perks:
* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.Salary:
This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.
Experience:
This is an introductory position and training is provided to successful candidates.
Application:
We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.Sincerely,
Top Level Promotions HR DepartmentFront Desk Manager - UK
Posted 1 day ago
Job Viewed
Job Description
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- SHIPBOARD Employment type.
- Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
- Experience in handling 100+ guests in a 4–5-star hotel.
- Experience in handling and supervising 30+ Team Members in Guest Services Department.
- Must be willing to work under pressure
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).
Essential Duties & Responsibilities:
- All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Front Desk Manager - UK
Posted today
Job Viewed
Job Description
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- SHIPBOARD Employment type.
- Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
- Experience in handling 100+ guests in a 4–5-star hotel.
- Experience in handling and supervising 30+ Team Members in Guest Services Department.
- Must be willing to work under pressure
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).
Essential Duties & Responsibilities:
- All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening