760 Hospitality jobs in Carlisle

K.A.G. Recruitment are delighted to be working with our client, an Industrial Supply partner who are looking to recruit a Customer Service Advisor to join their existing team based in Carlisle.

Do you have experience in Customer Service? Are you looking to join a reputable organisation who are experiencing high levels of growth? If this sounds like you, please read further.

Job title: Customer Service Advisor

Location: Carlisle

Salary: 26,000 – 28,000

25 days holiday plus

Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Service Agent

As our customer service agent you will provide an industry leading and customer-focused service to our customers by championing the Carlisle Brass and .

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Your new company
Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of 50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business.

Your new role
Reporting to the Customer Operations Manager, you'll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused.
Your responsibilities will include:

• Acknowledging all customer queries within 24 hours.
• Logging and tracking concerns in SAP, ensuring timely resolution.
• Investigating issues thoroughly, collaborating across departments.
• Communicating clearly and empathetically with customers via phone, email, and other channels.
• Promoting consistent customer service practices across the business.
• Spotting trends and recurring issues, helping teams address root causes.
• Supporting initiatives to measure and improve customer satisfaction.

What you'll need to succeed

• We're looking for someone who's:
• Comfortable in a fast-paced environment and detail-oriented.
• Skilled in Word, Excel, and PowerPoint.
• A confident communicator - both written and verbal - with internal and external stakeholders.
• A creative problem-solver who enjoys working with others.
• Familiar with SAP (preferred, but training provided).

What you'll get in return

• Salary: Up to 28,000 (depending on experience)
• Hours: 40 per week (08:00-17:00, 30-min lunch)
• Location: Full-time office-based
• Benefits:
  -5% employee pension / 7.5% employer contribution
  -Life assurance (2-4x salary)
  -25 days annual leave +

Your new company
Our client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately 50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience. This company takes great pride in producing premium products for their established customer base.
Your new role
Reporting to the Customer Operations Manager, as part of a small team, you will:

• Respond to all queries received within 24 hours to acknowledge receipt.
• Ensure that all customer concerns are recorded within the SAP system and continue to monitor all open concerns until resolved.
• Conduct a fair and thorough investigation into each concern, liaising effectively with all departments across the business where necessary.
• Communicate directly with customers in a helpful and professional manner (using a variety of mediums as appropriate).
• Establish and enforce good working practices to ensure consistency in the way customer concerns are handled.
• Monitor trends and identify recurring issues, working with Departmental Managers in order to establish root cause and eradicate potential future recurrence.
• Establish working practices to monitor levels of customer satisfaction and identify areas needing focus.

What you'll need to succeed

• The proven ability to work in a fast-paced environment with a keen eye for detail and is used to working to tight deadlines.
• Good working knowledge of basic computer systems - Word, Excel and Powerpoint.
• Excellent spoken and written communication skills; confident and skilled in communicating with internal and external stakeholders at all levels
• A creative approach to problem-solving involving a range of stakeholders.
• Ideally, the candidate will have some understanding of SAP, but training will be given.

What you'll get in return

• Salary up to 28,000 dependent on experience
• 40hr week (08:00 - 17:00) - 30 mins lunch
• Full-time in the office
• Pension contribution 5%, ER's contribution 7.5%
• Life Assurance between 2-4 x salary
• Annual leave 25 days plus

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trus.

WHJS1_UKTJ

Your new company
Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of £50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the b.