434 Hospitality jobs in Great Yarmouth

• Oversee daily hospitality operations and service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and profitability.
• Manage budgets, control costs, and optimize resource allocation.
• Lead, train, and motivate hospitality teams.
• Ensure adherence to quality standards and service protocols.
• Manage inventory, procurement, and supplier relationships.
• Develop and implement marketing and revenue management strategies.
• Ensure compliance with health, safety, and licensing regulations.
• Handle guest feedback and resolve service issues effectively.

• Bachelor's degree in Hospitality Management, Tourism, Business, or related field.
• Minimum of 5 years of experience in hospitality management.
• Proven experience in overseeing operations for hotels, restaurants, or tourism businesses.
• Strong understanding of F&B, accommodation, and event management.
• Excellent leadership, communication, and customer service skills.
• Experience with budgeting and financial management.
• Knowledge of industry trends and best practices.
• Ability to work independently and manage operations remotely.

• Planning and coordinating all aspects of assigned events, including virtual and in-person experiences.
• Developing event budgets and managing expenses to ensure profitability.
• Sourcing and liaising with vendors, venues, and suppliers to negotiate contracts and ensure quality service.
• Creating event schedules, timelines, and detailed logistical plans.
• Developing event marketing and promotional materials.
• Managing registration processes and attendee communication.
• Overseeing the execution of events, ensuring all elements are delivered to the highest standard.
• Troubleshooting and resolving any issues that may arise during events.
• Conducting post-event analysis, gathering feedback, and preparing reports.
• Staying abreast of industry trends and best practices in event management.
• Collaborating with marketing, sales, and other departments to achieve event objectives.
• Managing multiple events simultaneously, ensuring all deadlines are met.

• Manage all aspects of event planning and execution, from conception to completion.
• Develop creative event concepts and strategies aligned with client objectives and brand identity.
• Create and manage detailed event budgets, ensuring cost-effectiveness and profitability.
• Source, negotiate with, and manage relationships with vendors, suppliers, and venues.
• Oversee event marketing and promotional activities to drive attendance and engagement.
• Develop comprehensive event timelines and project plans, ensuring all deadlines are met.
• Coordinate logistics, including accommodation, transportation, catering, and AV requirements.
• Ensure flawless on-site event execution through effective team and vendor management.
• Handle crisis management and troubleshoot issues that may arise during events.
• Conduct post-event analysis, gathering feedback and preparing comprehensive reports.

• Proven experience as an Event Manager or similar role, with a focus on hospitality or tourism events.
• Demonstrated success in planning and executing a variety of event types and sizes.
• Excellent budget management and negotiation skills.
• Strong understanding of event logistics, venue management, and vendor relations.
• Proficiency in event management software and tools.
• Exceptional organizational, time management, and multitasking abilities.
• Outstanding communication, interpersonal, and client-facing skills.
• Creative thinking and problem-solving capabilities.
• Ability to work independently and manage multiple projects simultaneously in a remote setting.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in guest services, customer relations, or operations management within the hospitality industry.
• Demonstrated success in improving guest satisfaction scores and loyalty program engagement.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proven ability to lead, motivate, and manage remote teams effectively.
• Proficiency in using CRM systems and guest feedback platforms.
• Strong analytical skills with the ability to interpret data and translate it into actionable strategies.
• A passion for hospitality and creating memorable guest experiences.

• Manage a portfolio of hospitality clients, ensuring high levels of satisfaction and retention.
• Onboard new clients, guiding them through the implementation of our services.
• Provide ongoing support, technical assistance, and best practice guidance to clients.
• Proactively engage with clients to understand their evolving needs and challenges.
• Identify opportunities for clients to leverage additional features and services.
• Conduct regular business reviews to assess client progress and identify growth areas.
• Serve as the voice of the customer internally, providing feedback to product and sales teams.
• Develop and deliver client training materials and webinars.
• Address and resolve client issues efficiently and effectively.
• Monitor key customer success metrics and report on account health.

• Proven experience in Customer Success, Account Management, or a client-facing role, preferably within the hospitality or technology sectors.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Strong understanding of the hospitality and tourism industry dynamics.
• Exceptional interpersonal skills and a natural ability to build rapport and trust.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• Proficiency in CRM software and customer success platforms.
• Bachelor's degree in Business, Hospitality Management, Marketing, or a related field is preferred.
• Ability to work independently and collaboratively with remote teams.
• Must be legally authorized to work in the UK (remote).

• Bachelor's degree in Marketing, Digital Communications, or a related field.
• Proven experience (3+ years) in digital marketing, with a focus on the hospitality or travel industry.
• Strong knowledge of SEO, SEM, social media marketing, and email marketing.
• Experience with Google Analytics and other web analytics tools.
• Proficiency in creating engaging content for various digital channels.
• Familiarity with booking engines and online travel agencies (OTAs) is a plus.
• Excellent written and verbal communication skills.
• Ability to work autonomously and as part of a remote team.

Buyaparcel are a well-established online retailer, specialising in Plumbing, Tools and Garden products. In addition to our online markets, we have the well-respected Godfreys brand in the local area which offers a bespoke Kitchen and Bathroom design service and a fully stocked Plumbers Merchants.

Due to continuous expansion, we require an enthusiastic and easy going individual to join our customer .

WHJS1_UKTJ

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.




What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 8.30am until 5.30pm
• 9am until 6pm

LMIND

Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team.

Location: Norwich City Centre

Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working)
Duration: 3 months initially
Pay rate: 13.80 PAYE per hour + holiday pay
Parking: Parking available, however, needs to be booked in advance, good public transport links.

Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.

Start Date: Monday 29th September

The roles:

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.
• The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• The person will also be required to demand capture to so the call data can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
• There are no data protection questions asked at this stage as this will be verified by the end team.
• The initial training is for 1 week.

Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre.

Please only apply of you are available on no more than 2 week's notice.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.