What Jobs are available for Hospitality in Ipswich?

We are currently working on behalf of a leading manufacturer and distributor who are seeking to recruit an experienced Customer Service Manager. This is a fantastic opportunity to develop your career with a market leading employer that promotes from within and allows employees to reach for and realise their potential.

Duties & Responsibilities:

• Managing the Customer Service department staff: communicating job expectations, undertaking performance reviews, dealing with daily ad hoc issues and queries.
• Overseeing the daily workflow and priorities
• Ongoing training and mentoring of Supervisor, Team leaders and Customer Service team allowing them to grow in their roles and to learn new skills.0
• Ensuring all recruitment is carried out in accordance with company procedure.
• Addressing any staff discipline or grievance issues.
• Making sure all members of the team communicate courteously and within agreed timescales, via telephone, email, and live chat, audit for quality and consistency and provide training where needed.
• Hold weekly meetings with Supervisor and Team leaders and ensure clear business communication to the wider team.
• Improving customer service experience, engaging customers, conducting surveys, and studying and evaluating the results to create customer satisfaction targets.
• Creating and monitoring effective customer service processes and standards for best practice.
• Implementing productivity and quality targets and work with the team to ensure consistency.
• Analysing statistics and creating detailed reports for the management team and identify areas of improvement.
• Investigating and solving customer issues passed on by the customer service team, managing the complaints process and look for improvements to avoid escalation.
• Keeping up to date with the latest tools and trends in the industry and make recommendations for investment.

Skills & Experience Required :

• A proven track record of successfully managing, motivating, and supporting a busy Customer Service or Operations team
• Strong relationship management skills, including customer-facing and interaction skills, with high-level of customer orientation and strong influencing skills
• Excellent communication skills, written and verbal
• Outstanding people and interpersonal skills, with the ability to build effective relationships at all levels
• Enthusiastic and positive with a can-do hands-on attitude.

Join Colchester Institute – Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment.

Whether you're an experienced professional or just starting out, working with.

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ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

8765

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

8765

Customer Service Administrator

Location: Felixstowe, UK

Salary: Up to 30,000 (DOE)

We are recruiting for a highly organised and service-oriented Customer Service & Administration Coordinator to support the Transport & Operations and Customer Service teams for a leading Logistics company, based in Felixstowe.

You'll play a vital role in managing the daily inbox, coordinating bookings and amendments, and acting as a key first point of contact for haulage, groupage and container transport enquiries.

Working Hours: Monday - Friday (8:00am - 5:30pm)

Package Benefits:

• Bonus Scheme
• Private Medical Scheme
• Pension matched up to 8%
• Life Assurance
• 25 days holiday plus 8 bank holidays
• Excellent training programme.
• Opportunities and encouragement for progression within the company.

Key Responsibilities:

• Manage daily inbox, action emails, amendments, and escalations efficiently.
• Take bookings, liaising with customers, carriers, and internal teams to ensure accurate details
• Support Transport & Operations teams by providing information and resolving queries.
• Handle customer service interactions via calls and emails, building strong client relationships.
• Maintain accurate records and updates in systems, supporting smooth logistics operations.

Requirements:

• Excellent customer service skills
• Previous administrative experience
• Attention to detail and strong organisational skills with good IT proficiency

• Experience in haulage, groupage, container transport, or general logistics operations is desirable.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems.

As the first point of contact for our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a Customer Service Admin will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a fast paced customer service or admin role
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

We are currently working on behalf of a leading manufacturer and distributor who are seeking to recruit an experienced Customer Service Manager. This is a fantastic opportunity to develop your career with a market leading employer that promotes from within and allows employees to reach for and realise their potential.

Duties & Responsibilities:

• Managing the Customer Service department staff: communicating job expectations, undertaking performance reviews, dealing with daily ad hoc issues and queries.
• Overseeing the daily workflow and priorities
• Ongoing training and mentoring of Supervisor, Team leaders and Customer Service team allowing them to grow in their roles and to learn new skills.0
• Ensuring all recruitment is carried out in accordance with company procedure.
• Addressing any staff discipline or grievance issues.
• Making sure all members of the team communicate courteously and within agreed timescales, via telephone, email, and live chat, audit for quality and consistency and provide training where needed.
• Hold weekly meetings with Supervisor and Team leaders and ensure clear business communication to the wider team.
• Improving customer service experience, engaging customers, conducting surveys, and studying and evaluating the results to create customer satisfaction targets.
• Creating and monitoring effective customer service processes and standards for best practice.
• Implementing productivity and quality targets and work with the team to ensure consistency.
• Analysing statistics and creating detailed reports for the management team and identify areas of improvement.
• Investigating and solving customer issues passed on by the customer service team, managing the complaints process and look for improvements to avoid escalation.
• Keeping up to date with the latest tools and trends in the industry and make recommendations for investment.

Skills & Experience Required :

• A proven track record of successfully managing, motivating, and supporting a busy Customer Service or Operations team
• Strong relationship management skills, including customer-facing and interaction skills, with high-level of customer orientation and strong influencing skills
• Excellent communication skills, written and verbal
• Outstanding people and interpersonal skills, with the ability to build effective relationships at all levels
• Enthusiastic and positive with a can-do hands-on attitude.