1215 Hospitality jobs in Liverpool

The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

M&S Bank Arena is one of the most prestigious venues in the UK and you could now join our award-winning teams!

From hosting global icons like Beyoncé, Sir Paul McCartney, and the Eurovision Song Contest to world-class sporting events like the Vitality Netball World Cup and BBC Sports Personality of the Year, our arena is a hub of unforgettable experiences.

Now, we’re looking for a Hospitality Account Manager to lead and drive the success of our new premium offerings, which have just experienced a multi-million-pound refurbishment.

Company Benefits

We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme which increases with length of service.
li>An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: 

li>Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan - last year we contributed over £6.4m
li>Green Meeting’s Gold Standard < i>Sustainability Strategy
• Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives
< i>Carbon Neutral Campus
• Accessibility Strategy
• AccessAble Guide

About the Role

As our Hospitality Account Manager, you will:

Lead premium sales activities, proactively identifying new membership and booking opportunities.

Develop and manage relationships with high-value clients, ensuring an exceptional VIP experience.

Maximise revenue by leveraging market insights, strategic sales techniques, and networking.

Create tailored hospitality packages with the support of our marketing team, aligned to events.

Monitor sales performance, delivering insights to leadership and optimising our premium spaces.

Collaborate with the team to maintain a robust CRM, ensuring accurate client records and premium content across websites.

We're looking for someone who has:

Advanced understanding of the hospitality industry, specifically around sales and business development.

Proven experience in sales or account management.

A proactive, self-motivated approach with a track record of meeting and exceeding sales targets.

Outstanding communication, presentation, and relationship-building skills.

A keen eye for spotting revenue opportunities and developing tailored client solutions.

Flexibility to host occasional client events. Note some of these may include evenings and weekends.

If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you.

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: Friday, 15th of August 2025

Interview Date: Week commencing 25th August 2025

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

The ACC Liverpool Group operates the city's waterfront event campus - the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, busi.

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• Leading group delivery sessions and conducting workplace assessments for learners
• Carrying out progress reviews, developing SMART action plans, and supporting Functional Skills delivery if required
• Collaborating with employer partners and awarding bodies to shape and develop the college’s apprenticeship offer

• A recognised assessing qualification (e.g. A1, TAQA, or equivalent)
• A Level 4 or higher qualification in Catering or Hospitality
• Relevant industry experience with a passion for mentoring and developing others
• An interest in transitioning into education, even if you’re currently working in the sector part-time
• Experience delivering apprenticeship standards or working with learners in a training or educational setting

• Generous Pension Scheme: Access to the Teachers' Pension Scheme with excellent employer contributions
• Annual Leave: Competitive pro-rata annual leave entitlement, plus bank holidays and college closure days
• Professional Development: Continuous CPD opportunities and in-house training tailored to your role
• Supportive Culture: Work within a team committed to learner success and your professional growth
• Career Progression: Opportunities for advancement within a forward-thinking and expanding college
• Work-Life Balance: Part-time flexibility within a permanent role

• Leading group delivery sessions and conducting workplace assessments for learners
• Carrying out progress reviews, developing SMART action plans, and supporting Functional Skills delivery if required
• Collaborating with employer partners and awarding bodies to shape and develop the college’s apprenticeship offer

• A recognised assessing qualification (e.g. A1, TAQA, or equivalent)
• A Level 4 or higher qualification in Catering or Hospitality
• Relevant industry experience with a passion for mentoring and developing others
• An interest in transitioning into education, even if you’re currently working in the sector part-time
• Experience delivering apprenticeship standards or working with learners in a training or educational setting

• Generous Pension Scheme: Access to the Teachers' Pension Scheme with excellent employer contributions
• Annual Leave: Competitive pro-rata annual leave entitlement, plus bank holidays and college closure days
• Professional Development: Continuous CPD opportunities and in-house training tailored to your role
• Supportive Culture: Work within a team committed to learner success and your professional growth
• Career Progression: Opportunities for advancement within a forward-thinking and expanding college
• Work-Life Balance: Part-time flexibility within a permanent role

HRGO are recruiting Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound and outbound calls, and communication with customers and service users.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound/outbound calls from customers relating to the service provided by the business
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters and emails
• Inputting data onto the system

Requirements:

• Previous experience in a similar customer service based role is essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Customer Service Administrator    

Salary: £12.27 per hour plus 25 days annual holiday entitlement

Permanent, Full Time - 40 hours per week

Based at Wallasey CH44 7HX

Job purpose:

As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

Key responsibilities:

• Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
• Develop strong relationships with the wheelchair service team.
• Update computer records for reconditioned and new wheelchairs.
• Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
• Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
• Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
• Ensure workloads are managed effectively and all daily tasks are completed.
• Maintain a professional customer service attitude when dealing with all service users and other agencies.
• Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.

 Skills and Qualifications

• Computer literate
• Good communication, verbal and written
• Experience of invoicing and accounts procedures
• Experience of working within a service provider industry
• Flexible approach to working conditions and working environment change
• Self-motivated and enthusiastic worker

Confidentiality

During the course of the work involved with this position, the role will become party to confidential information including service user information.  It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Other

This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.  

Service user/other agency/public engagement and involvement:

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

 INDLS