1962 Hospitality jobs in West Midlands

Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage

About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details

• Contract Dates: 3rd November 2025 - Mid February 2026
• Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
• Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
• Travel: Extensive UK travel required, including regular overnight stays

Responsibilities

• Deliver engaging training sessions on new EPOS systems
• Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
• Ensure staff and management are confident using the new systems

Candidate Requirements

• Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
• Passion for coaching and developing others
• Professional, approachable, and customer-focused
• Experience with Aztec systems (desirable)
• Strong interpersonal skills and ability to build rapport
• Full UK driving licence and reliable vehicle (MOT and business insurance required)

Rates & Benefits

• Day Rate: Variable based on experience
• Travel Days: 60 per day (subject to travel policy)
• Mileage: 25ppm
• Accommodation: Hotels arranged in advance, with meal allowance
• Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
• Contract Type: Outside IR35 (via umbrella or Ltd company)
• Equipment: Candidates must provide their own laptop and phone

Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Our client, one of the oldest theological colleges in England outside Oxford and Cambridge, is recruiting for a well experienced credible Hospitality Manager to join their team in Birmingham. The successful candidate will responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation’s ethos of hospitality, care, and community.

They will manage the delivery of excellent hospitality services across the campus, including accommodation for residents and guests, catering and refreshments, and events and conferences.

They will lead a team of reception and housekeeping staff to ensure the smooth delivery of events and conferences alongside the needs of academic delivery on campus.

This is a full-time role, with some evening and weekend work during residentials and other events.

The postholder will also participate in an out-of-hours on-call rota.

Role Responsbiities

Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.

Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.

Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings

Maintain high standards of cleanliness, presentation, and service across all facilities

Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation

Draw up duty rotas for reception and housekeeping staff based on varying operational need.

Provide ongoing support, training, and development for team members.

Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

Generate quotes for events and conferences in consultation with internal and external organisers

Liaise with academic and administrative staff to ensure smooth delivery of hospitality for teaching, residentials, events and conferences.

Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.

Monitor costs and implement efficiencies while maintaining quality.

Person Specification

Essential skills and experience

- Experience in hospitality management in a residential setting, ideally in a similar education or faith-based environment

- Strong interpersonal and communication skills

- Ability to lead and motivate a team

- A positive and collaborative approach to problem-solving

- Organised, proactive, and able to manage multiple priorities

- Commitment to Foundations core values within a broad ecumenical Christian context

Desirable skills and experience

- Understanding of a theological education / training for ministry environment

- Familiarity with safeguarding principles (NB. safeguarding training according to Queen’s policies and practices will be provided)

- Experience of working in a faith-based educational setting

Contact details

If you would like to talk to someone about this post before you apply, please contact Kathryn Wileman at Clover HR, our chosen recruitment partner on (phone number removed)

Applying for this post

Candidates are required to submit a CV with a covering letter must submit a brief covering letter, preferably detailing the below;

· What interests you about the role?

· Relevant skills and experience

· Your understanding of the organisation and the role

· Any relevant qualifications held

Should you be shortlisted for the role and invited to interview you will be required to complete our internal application form, details of this and how to access will be provided by Clover HR at this stage.

• Developing and implementing operational strategies to enhance guest satisfaction and profitability.
• Managing budgets, controlling costs, and optimising financial performance.
• Overseeing day-to-day operations across various hospitality departments (e.g., F&B, accommodation, events).
• Leading, motivating, and developing remote and on-site teams.
• Ensuring adherence to all health, safety, hygiene, and regulatory standards.
• Implementing and maintaining high service quality standards.
• Managing vendor relationships and procurement processes.
• Analysing operational data and implementing improvements to enhance efficiency.
• Coordinating with marketing and sales teams to support business objectives.
• Utilising technology and communication tools effectively for remote management and oversight.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a senior management role within the hospitality industry.
• Proven experience in managing operations, P&L responsibility, and team leadership.
• Strong understanding of hospitality operations, service standards, and customer experience management.
• Excellent financial acumen and budgeting skills.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software and remote collaboration tools.
• Ability to work autonomously and manage effectively in a fully remote environment.
• A passion for delivering outstanding guest experiences.

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• Developing and refining operational procedures and standards for hotels, restaurants, and event spaces.
• Analyzing operational data to identify areas for improvement and cost savings.
• Implementing and overseeing quality assurance programs to ensure high service standards.
• Managing relationships with key suppliers and third-party vendors.
• Creating training materials and conducting virtual training sessions for staff.
• Assisting in the development of new hospitality concepts and service offerings.
• Troubleshooting operational challenges and providing remote support to venue managers.
• Staying abreast of industry trends and best practices in hospitality management.
• Preparing reports on operational performance, customer satisfaction, and financial metrics.
• Collaborating with marketing and sales teams to enhance the guest journey.

• Plan, manage, and execute a variety of events from conception to completion.
• Develop creative event concepts and themes in line with client briefs.
• Manage event budgets, ensuring cost-effectiveness and profitability.
• Negotiate contracts and maintain strong relationships with vendors and suppliers.
• Serve as the primary point of contact for clients throughout the event planning process.
• Oversee on-site event setup, coordination, and execution.
• Ensure all events meet quality standards and client expectations.
• Manage staffing and resource allocation for events.
• Conduct post-event evaluations and client feedback sessions.
• Contribute to the development of new event offerings and strategies.

• Proven experience in event management, preferably within the hospitality industry.
• Strong portfolio of successfully executed events.
• Excellent understanding of event planning processes, logistics, and budgeting.
• Exceptional organizational and multitasking abilities.
• Strong negotiation and vendor management skills.
• Outstanding communication and interpersonal skills.
• Ability to work effectively in a hybrid remote and on-site capacity.
• Proficiency in event management software and MS Office Suite.
• Creative flair and a passion for delivering exceptional experiences.

• Design and develop innovative guest experiences that align with the brand's vision and service standards.
• Conduct user research and market analysis to identify trends and opportunities in hospitality and tourism.
• Create user journey maps, service blueprints, and storyboards to visualize and communicate experience concepts.
• Collaborate with cross-functional teams to integrate new experiences into existing offerings and digital platforms.
• Develop creative concepts for events, promotions, and guest engagement programs.
• Ensure that all designed experiences are seamless, engaging, and deliver exceptional value to guests.
• Work closely with digital product teams to enhance online booking processes and customer portals.
• Prepare compelling presentations to showcase design concepts and project proposals to stakeholders.
• Stay abreast of the latest innovations in customer experience design, hospitality trends, and digital technology.
• Provide creative direction and feedback throughout the implementation phase of projects.

• Proven experience in experience design, service design, or a similar creative role, preferably within hospitality, tourism, or luxury brands.
• Strong portfolio showcasing innovative experience design projects.
• Excellent understanding of user-centered design principles and methodologies.
• Proficiency in design thinking and service design tools and techniques.
• Exceptional creativity, conceptualization, and storytelling abilities.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a remote environment.
• Familiarity with digital platforms and their role in shaping guest experiences.
• A passion for travel, culture, and creating exceptional human connections.