1839 Hospitality jobs in West Midlands

Role: Head of Hospitality
Location: Warwickshire

Employer: Hotel

Salary / Rate of pay: 45,000 - 50,000 + Bonus

Platinum Recruitment is partnering with an impressive, large, multi-faceted hotel and spa in the beautiful Warwickshire countryside, near Stratford-upon-Avon. We have an exciting new opportunity for an experienced Head of Hospitality to join their team. This role is perfect for a strong F&B Director looking for their next career move.

What's in it for you?

• On site Live in accommodation is available
• Career development through externally recognised qualifications
• In house training and development
• 20% Discount for friends & family across the group
• Free use of the Gym an leisure facilities
• Free or 60% discounted food on site
• Access to the company`s corporate box for Music, Comedy, sport and entertainment events

Package

• Up to 50k + Bonus
• Live in accommodation

Why choose our Client?

Set in a beautiful location, this large Hotel offers some great perks as well as potential progression with a successful Hotel group.

What's involved?

You will be responsible for the smooth running of multiple restaurants and bars across the site. As the Head of Hospitality , you will manage the P&L and costs in line with set budgets.

This is a hands-on position that requires the ability to multitask and delegate effectively.

Key Requirements:

• Experience managing a multifaceted F&B operation.
• A background as an F&B Director from a large hotel.
• Must have had responsibility for managing a P&L and the ability to manage costs in line with budgets
• The ability to multitask and delegate with a hands-on approach

If you are an F&B Director looking for a new challenge then this could be the role for you!

We would love to hear from you!

Click Apply Now and one of the team will be in touch to discuss this Head of Hospitality role in Warwickshire.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Natasha Seadon

Job Number: (phone number removed) / INDF&B

Job Role: Head of Hospitality

Location: Warwickshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Role: Head of Hospitality
Location: Warwickshire

Employer: Hotel

Salary / Rate of pay: 45,000 - 50,000 + Bonus

Platinum Recruitment is partnering with an impressive, large, multi-faceted hotel and spa in the beautiful Warwickshire countryside, near Stratford-upon-Avon. We have an exciting new opportunity for an experienced Head of Hospitality to join their team. This role is perfect for a strong F&B Director looking for their next career move.

What's in it for you?

• On site Live in accommodation is available
• Career development through externally recognised qualifications
• In house training and development
• 20% Discount for friends & family across the group
• Free use of the Gym an leisure facilities
• Free or 60% discounted food on site
• Access to the company`s corporate box for Music, Comedy, sport and entertainment events

Package

• Up to 50k + Bonus
• Live in accommodation

Why choose our Client?

Set in a beautiful location, this large Hotel offers some great perks as well as potential progression with a successful Hotel group.

What's involved?

You will be responsible for the smooth running of multiple restaurants and bars across the site. As the Head of Hospitality , you will manage the P&L and costs in line with set budgets.

This is a hands-on position that requires the ability to multitask and delegate effectively.

Key Requirements:

• Experience managing a multifaceted F&B operation.
• A background as an F&B Director from a large hotel.
• Must have had responsibility for managing a P&L and the ability to manage costs in line with budgets
• The ability to multitask and delegate with a hands-on approach

If you are an F&B Director looking for a new challenge then this could be the role for you!

We would love to hear from you!

Click Apply Now and one of the team will be in touch to discuss this Head of Hospitality role in Warwickshire.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Natasha Seadon

Job Number: (phone number removed) / INDF&B

Job Role: Head of Hospitality

Location: Warwickshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

The Extracare Charitable Trust are recruiting for a Relief Hospitality Assistant to join our friendly catering teamat our Solihull Retirement Village based in Shirley.

This is a fantastic opportunity for an experienced Hospitality Assistant to join our friendly team at our Solihull Retirement Village and support the village's commitment in delivering ExtraCare's mission of “better lives for older .

WHJS1_UKTJ

Senior Interior Designer – Hospitality Projects, Global Clients & Hybrid Working

£45,000 – £5,000 | Hybrid Working | Hospitality Design Leadership | Birmingham

Are you a highly creative Senior Interior Designer with a passion for storytelling through space and a proven track record in hospitality interiors? This is your opportunity to join a globally recognised, Birmingham-based design studio delivering world-class hospitality, F&B and leisure environments for some of the industry’s most exciting brands.

Modus Careers is proud to partner with this well-established and design-led studio, known for its bold creative direction, collaborative culture, and people-first approach. With projects spanning the UK, Europe and the US, they are now looking for a Senior Interior Designer to lead conceptually rich, detail-driven projects within their fast-growing international portfolio.

What Makes This Role Stand Out?

• Global Projects: Work across a wide-ranging portfolio of restaurants, hotels, and hospitality venues for international clients and emerging F&B brands.
• Creative Leadership: Take the reins on projects from day one, guiding concepts, managing teams and inspiring fresh design thinking.
• Hybrid Flexibility: Enjoy a balanced, people-focused culture with flexibility to work from home and in-studio.
• Collaborative Culture: Be part of a close-knit team of designers, architects and brand strategists, where open thinking and experimentation are encouraged.
• Career Longevity : While this role initially supports maternity cover, the studio is actively looking to grow long-term and is open to permanent progression for the right individual.

Key Responsibilities

• Lead concept creation and project delivery across multiple high-profile hospitality and F&B interiors
• Own the design process from initial briefing through to client presentation and on-site execution
• Present to clients, develop strong relationships and translate their vision into intelligent, expressive interiors
• Collaborate with cross-disciplinary internal teams to ensure cohesive creative execution
• Manage junior and mid-level team members with a focus on mentorship and excellence
• Oversee detailed drawing packages and FF&E specifications, ensuring precision at every stage
• Inject fresh ideas into design sessions, always pushing creative boundaries

About You

• At least 6 years' experience in interior design, with a portfolio that showcases hospitality and F&B interiors
• Confident project leader with a collaborative and proactive mindset
• Strong communicator who enjoys engaging with clients and internal teams
• Excellent technical understanding, particularly in AutoCAD, and a solid grasp of FF&E and material specification
• Passionate about narrative-led design and building immersive guest experiences
• Able to confidently lead creative reviews, manage timelines and maintain design integrity from concept through to delivery

The Offer

• Full-time, permanent position with a competitive salary of £4 000 – £5 000, depending on experience
• A hybrid working model and a studio culture built around flexibility and creative freedom
• The chance to work on award-winning hospitality projects across international markets
• A highly supportive and engaging working environment where your input will shape creative direction
• Real scope for growth within a respected, people-led design practice

If you're a passionate Senior Interior Designer ready to lead expressive hospitality spaces on the global stage, while working with a warm, talented team, we’d love to speak with you.

Stafford’s new-look Gatehouse Theatre is the jewel in the crown of the county town. The Gatehouse Theatre is a semi-producing house that provides opportunity for creativity. Creating new and innovative theatre is important to us, from the annual Shakespeare at Stafford Castle to an excellent Youth Theatre programme not to mention some of the best touring productions, and your involvement will be key.

Stafford Gatehouse Theatre wishes to appoint a Visitor Services Manager to help manage the theatre’s Front of House Catering & Bar operation, this is an exciting role with no 2 days the same! You will take on exciting challenges, learn new skills and be an integral member of the Theatre Management Team.

Contributing to the department’s operational efficiency and delivering the highest levels of customer service across our Bars and Hospitality Areas including the role of Duty Manager at show times on a rota basis, the successful candidate will have the proven ability to manage the facilities of the Theatres public spaces, to ensure the provision of an efficient, safe, effective and welcoming experience for all our audiences, whilst increasing ancillary income streams and acting as a positive catalyst for change.

This is a fantastic opportunity for someone looking to make their mark in one of the UK’s most exciting receiving and producing theatres, located within a beautiful, and recently refurbished Gatehouse Theatre. If you think you can make a positive impact to the team, we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 40 hours a week, Monday - Sunday (Rota Basis)

*This is a temporary position of up to 12 months.

Requirements

• Experience of a Front of House Supervisory/Managerial position, or of a suitable comparable position in a service or trading related role, preferably in an arts venue or visitor attraction
• Experience of, and demonstrable success in, the achievement of commercial and service targets
• Experience of working within agreed budgets and of cash handling, stock management and reconciliation systems.
• Evidence of the supervision and motivation of teams of professional staff towards the achievement of agreed targets and objectives
• Experience of implementing effective safety procedures
• Experience in managing voluntary staff
• Previous experience of stock management and working with EPOS systems
• Confidence leading a small team
• A calm and efficient approach when presented with fast evolving incidents
• Passion for exemplary customer service, to ensure our guests’ experience is memorable
• The ability to build a strong rapport with guests and colleagues in an engaging and professional manner
• A “can do” attitude with the ability to adapt to the fast pace of live theatre
• A proven track record of delivering results and coming up with plans and ideas and persuading others to support these

• Someone who is hands-on and likes getting stuck in with smaller tasks
• An enthusiastic and creative person

Things which would be useful for you to have:

• Enthusiasm for arts activities and for theatre in particular
• Personal Licence Holder
• First Aid at Work/Fire Officer certificate or Safety at Work competencies
• EHO Food Standards Certificate (at least level 2)

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 24th January 2024

Salary: up to £30,000 per annum

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Customer Service Advisor

Temporary ongoing role

Rugby/Crick area

08:45-17:00 Mon-Thursday, 09:00-16:00 Friday

12.46 per hour

Do you have Excellent Customer Service Skills?

Do you want to work in a custom built, state of the art HQ?

Then this is the job for you!

We are currently recruiting for a thriving, well respected Manufacturing business based in Rugby that are looking to grow their Customer Service team.

The hours for the position are Monday- Thursday 08:45-5PM with an early finish Friday!

Interviews will be taking place on 14th and 18th August with starts dates W/C 18th August.

So what would I be doing?

• Inbound and outbound calls
• Placing and updating customer orders on the system
• Liaising with couriers
• Responding to the company mailbox
• Any other supporting duties

But what experience do I need?

• Previous office administration/customer service experience
• A positive personality and a proactive nature
• Computer literacy
• Any experience with SAP highly advantageous

And what do I get?

• Weekly pay via SolviT Recruitment
• Friendly and supportive team with a good sense of humour
• Lots of training
• Modern working environment with excellent facilities

If this sounds like the role for you then APPLY NOW! Alternatively send your CV

#Wecansolvit #CustomerService

Customer Service Specialist
Birmingham  central (hybrid after probation)
£30,000 – £32,000 + 10% Bonus + fantastic Benefits package (see below)
Working Hours: 7:00–3:30 / 8:00–4:30 (either or/or a mix of the two)

Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics?

 We’re looking for a Customer Service professional who can provide exceptional support to our international dealer network, based in the Middle East and Africa. We are seeking someone who understands Ex Works shipments, who also has an understanding of global import/export processes (although this is handled by a team in Holland)

Working in this role, you will be:

• Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service.
li>Handling international orders and co-ordinating shipments together with the team in Holland, ensuring all regulations and compliance is met
• Managing Ex Works shipments to the Dealers in the Middle East and Africa, including high volume shipments.
• Being responsible for the order management, including placing orders and providing accurate pricing and quotes.
• Working closely with international factories and supply chain contacts.

We are seeking outstanding candidates who can demonstrate:

• Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written
• A good understanding of international shipping and import/export regulations.
• Experience dealing with dealers/distributors in global markets and an understanding of Ex Works.
• Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.

It’s a fabulous company and you will be rewarded with an excellent Benefits package including:
10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary.
There is potential for hybrid working after initial training period of minimum of 3 months.

If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. 

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.
 

Join Our Team as a Customer Sales Advisor!
Location: Stratford-upon-Avon
Contract Type: Permanent

Do you have a passion for delivering outstanding customer service? If so, we invite you to join our vibrant team in Stratford-upon-Avon as a Customer Sales Advisor! Your role will be pivotal in ensuring our customers receive exceptional support, all while helping us move towards a more sustainable future.

What You'll Do:
As a Customer Sales Advisor, you will be at the forefront of our customer experience. Your key responsibilities will include:

• Efficiently Manage Service Issues: Tackle incoming service challenges head-on to uphold our high standards of service delivery.
• Effective Communication: Address customer inquiries, complaints, and feedback with a positive and engaging approach.
• analyse Customer Data: Review trends and data to pinpoint areas for improvement and enhance our service offerings.
• Team Collaboration: Foster a supportive environment by guiding and assisting fellow team members.

Who You Are:
We're looking for enthusiastic individuals who are committed to providing exceptional customer support. The ideal candidate will possess:

• Proven Experience: A background in customer service that showcases your ability to connect with customers.
• Strong Leadership Skills: The capability to motivate and manage diverse teams, both internal and external.
• Technical Proficiency: Comfort with customer service software and tools, including Excel, to streamline processes.

Why Join Us?

• Convenient Location: Our office is just a 14-minute walk from Stratford-upon-Avon Parkway train station, making your daily commute a breeze!
• Dynamic Work Environment: Be part of a lively team that values collaboration and innovation.
• Career Growth Opportunities: We believe in investing in our employees. You'll have access to training and development programmes to help you advance your career.

If you're excited about the prospect of providing top-tier customer support and are ready to make a significant impact, we want to hear from you!

How to Apply:

Don't miss out on this fantastic opportunity! Click the apply button and submit your application today. Let's work together to create a memorable customer experience while contributing to a more sustainable future.

Join us in making a difference! Your journey starts here.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.