Technical Support Engineer

Codsall, West Midlands Birchley Consultancy Limited

Posted 4 days ago

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Job Description

full time

52,000 - 59,000+
+ Industry Leading Package & Benefits
+ Private Medical and Insurances
+ Career Defining Progression

Location:

West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire / Shropshire / Worcestershire.

Ideal Candidate Background:
An experienced technical support engineer with an electrical / electronic bias and an in-depth understanding of precision technologies in scientific, industrial, manufacturing, laser, medical equipment or similar industries.

The Role:
This is a vital role within the technical engineering division of a world renowned manufacturing and precision engineering organisation. You will be an integral contact working directly with customers to diagnose and resolve technical issues alongside offering further engineering insight to improve the performance of high precision engineering machinery, systems and processes.

Typically your work will involve electrical / electronic issues, however as this equipment is very much multifunctional, aspects of mechanical engineering awareness will apply.

You will be based from the manufacturing facility in the West Midlands but on occasions be required to travel to customer sites in the UK for more in depth analysis, troubleshooting and project related engineering work.

You will be rewarded with a superb package; including an industry leading basic salary and comprehensive remuneration package that you can expect from one of the UK's leading and award winning employers.

Candidate Requirements:
Firstly, you will be an excellent troubleshooter, problem solver and talented self-motivated engineer who is driven by providing superb technical support to customers. You will take pride in your work and be someone who is always looking for improvements, better ways of working with customers and providing insight to engage a "right first time" and "prevention is better than cure" ethos.

Living in the West Midlands or being in a position to relocate to this area, you will have engineering qualifications to support your experience and ideally be electrically or electronically biased (however all multiskilled backgrounds will be considered).

Suitable industry experience includes scientific, high precision, laser, printing, coating, medical equipment, industrial manufacturing and or similar sectors.

This is without doubt acareer defining job opportunity for an engineer looking to work for the best, earn the best and have the best possible progressive future ahead of them. Apply now for an immediate interview.

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Technical Support Specialist

Birmingham, West Midlands Resideo

Posted 10 days ago

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Job Description

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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Technical Support Engineer

Atherstone, West Midlands Solax Power UK

Posted 1 day ago

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Job Description

About Us

Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights.


We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market.


Job Responsibilities

  1. Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market.
  2. Deliver technical guidance and training to internal teams and external partners.
  3. Collaborate with cross-functional team members on customer visits , technical troubleshooting , and market research .
  4. Create and maintain detailed service documentation , including service reports, maintenance records, and customer communication logs.
  5. Perform other tasks and assignments as required by management.


Job Requirements

  1. Bachelor’s degree or above in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields.
  2. Fluent in Mandarin and English (both written and spoken) for effective internal and external communication.
  3. Strong client-facing skills with the ability to handle and resolve on-site technical issues independently.
  4. Willingness to travel frequently for business purposes, sometimes on short notice.
  5. Prior experience in PV (photovoltaic), inverters, or energy storage systems is preferred.
  6. Possession of a valid driver’s licence is an advantage.
  7. Outstanding fresh graduates with a strong technical foundation and enthusiasm for the renewable energy sector may be considered.


What We Offer

  • Competitive salary and benefits aligned with UK market standards.
  • Opportunities for technical training and international collaboration.
  • A supportive, inclusive, and dynamic work environment.
  • The chance to contribute to the renewable energy transition in the UK and Europe.


How to Apply

If you’re passionate about clean energy and eager to be part of a fast-growing global company, we’d love to hear from you. Please send your CV and cover letter to

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Technical Support Engineer

Wolverhampton, West Midlands Birchley Consultancy Limited

Posted 3 days ago

Job Viewed

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Job Description

permanent
£52,000 - £59,000+

+ Industry Leading Package & Benefits

+ Private Medical and Insurances

+ Career Defining Progression

Location:

West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire / Shropshire / Worcestershire.


Ideal Candidate Background:

An experienced technical support engineer with an elect.









WHJS1_UKTJ

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Technical Support Technician

Birmingham, West Midlands Warwick Recruit Ltd

Posted 4 days ago

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Job Description

permanent

Location: Birmingham

Full-time: Permanent
Salary: up to £40,000pa + Bonus

Are you a Technical Support Technician or design graduate with an interest in fire safety, product compliance, or performance testing? This could be your ideal next step.

We're working with a specialist manufacturer in the steel doors, frames, and windows sector, currently looking to bring in a Technical Support Technicianto sup.


WHJS1_UKTJ

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Technical Support Analyst

B98 9NR Redditch, West Midlands Telxl Limited

Posted 5 days ago

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Job Description

permanent

Are you looking to kickstart or grow your career in technical support?

This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service.


Technical Support Analyst

Location: Hybrid working role - 4 days office based in our Redditch offices (.










WHJS1_UKTJ

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Compliance & Technical Support Administrator

West Midlands, West Midlands £28000 Annually Veolia

Posted today

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Job Description

permanent

Ready to find the right role for you?



Salary: Competitive plus Veolia benefits

Grade: 4.2

Hours: 40 hours per week

Location: Wolverhampton Science Park

Glaisher Drive

Wolverhampton

West Midlands

WV10 9RU



When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.



As a Compliance & Technical Support Administrator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

  • 25 days of annual leave plus bank holidays
  • Access to our company/people's pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential



What you'll be doing;

  • General Administration Tasks
  • Data inputting
  • Manage Overweight reports and Tachograph data
  • Reviewing and updating monthly compliance reports
  • Monitoring and reporting on customer on time performance
  • Updating Tracking Systems and completing monthly reports
  • Various other reporting
  • Updating Toolbox Talks and Driver Inductions
  • Logistics Salesforce defect raising and testing
  • Completing Depot VMR Audits
  • QHSE Reporting weekly and liaising with Depot Personnel to resolve
  • Gathering KPI data



What we're looking for;

  • Excellent attention to detail
  • Good time management
  • Previous administration experience is essential
  • Good IT Skills & communication both written and verbal



What's next?



Apply today, so we can make a difference for generations to come.



We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.



We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.



We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

This advertiser has chosen not to accept applicants from your region.
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About the latest It professionals Jobs in West Midlands !

Technical Support Design Engineer

West Midlands, West Midlands £37000 - £40000 Annually Hunter Selection

Posted 1 day ago

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Job Description

permanent

TECHNICAL SUPPORT DESIGN ENGINEER

BROWNHILLS

37,000 - 40,000

Monday Friday - 37 hours a week (Early Finish on Friday)

A leading Manufacturer of products for the construction and manufacturing industry are currently looking for a Technical Support Engineer. This is a newly created role within the business, due to recent expansion and an increase in production.

Working alongside a Product Development Engineer, you will be responsible for more of a customer focus by supporting the internal sales team with Technical advice and guidance but also externally to customers and contractors.

Role Description
* Detailed understanding of and the ability to interpret technical drawings
* Provide support to the Product Development Engineer with the day-to-day operations of the Technical Department including responding to customer technical enquiries
* Be involved with leading the research and development of new and exciting products
* The preparation of tool drawings for CNC cutting

Skills and Qualifications
* Background experience of AutoCAD Software
* Engineering Degree or similar
* The ability to read and produce technical drawings
* Excellent verbal and written communication and customer service
skills

In return for your commitment my client offers a stable and secure career for technically motivated engineers. If you feel this is of interest please send your CV to directly to Jordan Kent at (url removed) or call for a confidential discussion on (phone number removed)

Hunter Selection recruit Engineering professionals in Design, Manufacturing, Field Service, Electrical & Electronic Engineering, Production, Purchasing, Manufacturing, and Mechanical Engineering

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.


Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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2nd Line Technical Support

West Midlands, West Midlands £27000 - £35000 Annually TXP

Posted 1 day ago

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Job Description

permanent

Job Title: 2nd Line Technical Support

Location: Birmingham (5 days on-site)

Job Type: Permanent

Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly.

Key Responsibilities:

  • Provide Tier 2 IT support across EU and local sites.
  • Manage and troubleshoot Windows/Linux servers and infrastructure.
  • Administer Active Directory, DNS, DHCP, and Office 365.
  • Support network upgrades, virtualization (VMware/Hyper-V), and security operations.
  • Participate in IT projects, documentation, and on-call rotations.

Key Skills and Experience:

  • 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments.
  • Strong skills in Windows Server, Linux, networking, and virtualization.
  • Knowledge of GDPR and EU data security standards.
  • Display a willingness to learn and develop new skillsets.

If this sounds like the role for you, please provide an up-to-date CV for consideration and APPLY NOW!

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Vehicle Technical Support Engineer

West Midlands, West Midlands £40000 - £43000 Annually Wright Staff Recruitment Ltd

Posted 1 day ago

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Job Description

permanent

Vehicle Technical Support Engineer
Location Solihull
Salary - 40 - 43k per annum +2.5k rota payment
Full time 5 days per week on site Between 7am - 5pm
on a 3-week rota shift (early, middle and late)
Weekend cover will apply on a rota basis (39.5 hours per week)


Job description
Reporting to the Service office manager in the after-sales division


Main job purpose:
Provide timely and accurate technical assistance, both mechanical and electrical to field and workshop-based employees, using both remote and hands on methods where required.
Support customers with basic diagnostics and provision of information where required.
Assist internal departments with the creation of estimates and quotations relating to product repairs or maintenance.


Key duties and responsibilities:


Technical Support
Be the first point of contact for technical support enquiries via phone or in person.
Provide professional and accurate support to engineers and customers.
Ensure all support calls are logged and concluded in a timely manner.
Maintain accurate files and notes relating to product and support calls received.
Identify common failure modes and work with relevant departments to improve the product.
Support the Service Office team on technical matters where required.
Review test and job sheet reports to offer support on the technical content.


Administration
Creation of detailed estimates and quotations.
Provide support regarding parts required for repairs and timescales for job completion.
Provide feedback to the line manager regarding engineer development requirements.
Directly provide hands on technical training where required to support theoretical learning.
Ensure required software is installed on engineer laptops and working fully where required.
Always utilise internal systems effectively and accurately.
Support Warranty meetings where required based on evidence of in life failures.
Provide detailed findings and trends on identified failures.
Support the Service Office team during busy periods.


Personal focus
Positively support and promote the company internally and externally.
Ensure business values, behaviours, and processes are always adhered to.
Maintain own skills, competence and knowledge on products and evolving technologies.
Attend company and external training courses, seminars and shows where required.
Manage own diary and training needs where required effectively.
Ensure you comply with all required Safety, Health, Environmental and Quality processes


Skills, Qualifications and Experience required:
Previous experience of technical support or engineering role.
Extensive working knowledge of product.
Solid understanding of real-life vehicle operation.
Technical qualification in an electrical or mechanical field.
Proactive and possession of strong interpersonal and research skills.
Flexible attitude, with willingness to travel where required.
Competent to produce professional looking documentation where required.
Ability to work on your own initiative and be self-motivated.
Computer Literate including all MS Office Applications.
Excellent attention to detail.
Willingness to challenge and adopt change in current processes.
Ability to work under pressure and prioritise workload.


Regular interactions required for job role:
Customer service team
Human Resources
Directors
Internal departments
External customers and suppliers


Measurement - Key Performance Indicators:
Warranty data provided in line with internal and supplier requirements.
Reduction in warrantable failures through product improvement or education.

This a permanent career opportunity with an employer of choice.


Please apply with your CV in the first instance.
Wright Staff are acting as an employment business in relation to this vacancy.


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