148 IT Professionals jobs in West Midlands

Job Title: Technical Support Specialist
Contract Type: 12 months
Work Pattern: Hybrid - 1 day from home, 4 days in the office (after training)
Salary: 14 per hour
Location: Solihull, B90 8AJ

Based in the Solihull office, you will join a team of Technical Support Specialists (TSSs) providing remote technical guidance on the use and operation of CRM products to healthcare professionals and internal departments. Full technical training will be provided.

Key Responsibilities

• Deliver technical support services in Remote Patient Monitoring and CRM devices.
  
  
• Provide accurate technical information to customers in response to inquiries and field reports.
  
  
• Support field Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting.
  
  
• Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives.
  
  
• Provide technical and clinical assistance to Regulatory Affairs personnel when required.
  
  
• Collaborate with international teams to resolve product and clinical issues involving overseas customers.
  
  

• Experience in a support, troubleshooting, or customer service role (degree preferable).
  
  
• Strong customer engagement and interpersonal skills.
  
  
• Excellent verbal and written communication skills.
  
  
• Proficiency in using analytical tools and software.
  
  
• Ability to work collaboratively in a fast-paced, dynamic environment.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Technical Support Engineer – Design Engineer – Construction – Roofing 

Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.

As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:

• Liaising with clients and internal departments with regards to specifications and regulations.
• The ability to read and alter Technical drawings.
• Creating and collating technical data specification for internal and external use.
• Responding to customer enquiries and complaints.
• Preparing drawings in AutoCAD.
• Supporting members of the Technical team with advice and knowledge.
• Being involved with Product Development.
• Preparing tool drawings.
• Site visits where needed.
• Other duties as required.

The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.

The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.

In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.

Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks

• Provide comprehensive technical support to clients via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed documentation.
• Guide users through problem-solving processes and provide step-by-step solutions.
• Document all support interactions, resolutions, and technical issues in the ticketing system.
• Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to the product development team.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Stay up-to-date with product updates and new technologies.

• Proven experience in a technical support or helpdesk role, preferably supporting software products.
• Strong technical aptitude and troubleshooting skills across various operating systems and applications.
• Excellent understanding of IT concepts, networking, and common software architectures.
• Proficiency with helpdesk ticketing systems and remote support tools.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly and concisely.
• Strong organizational skills and the ability to manage multiple priorities.
• A proactive approach to problem-solving and continuous learning.

• Providing first-line technical support to end-users via phone, email, and ticketing systems.
• Troubleshooting and resolving hardware, software, and network issues.
• Installing, configuring, and maintaining computer hardware, software, and peripherals.
• Managing user accounts and access permissions.
• Diagnosing and escalating complex technical problems to senior IT staff when necessary.
• Documenting support incidents, resolutions, and user guides.
• Assisting with IT asset management and inventory control.
• Conducting regular system checks and performing preventative maintenance.
• Providing technical training and guidance to end-users.
• Contributing to the continuous improvement of IT support processes and knowledge base.
• Ensuring all IT policies and security protocols are adhered to.
• Responding to urgent support requests within defined service level agreements (SLAs).

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with common office productivity software (e.g., Microsoft Office Suite).
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in hardware and software installation and configuration.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication abilities.
• Ability to explain technical concepts clearly to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with IT ticketing systems (e.g., Jira Service Desk, ServiceNow).

I am very excited to partner with a leading UK distributor of engineering products. They are now recruiting for a Technical Support Engineer to join their team in Birmingham. This is an integral position in the business where the successful Technical Support Engineer will be coached and mentored by the Product Manager who has plans to retire and the Technical Support Engineer will eventually step .

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