21 IT Professionals jobs in West Midlands

Job Description: Network Engineer

Location: Dudley

Salary: up to 65k doe

Benefits: 25 days + BHs + Company pension + Bonus scheme



The Network Engineer is responsible for installation, maintenance and problem resolution related to local, wide area and data centre networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining our Networks including Circuits, Identity Services Engine, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, and Application Centric Infrastructure as well as monitoring the performance of equipment and processes to identify and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping.

This position reports to the EMEA IT Manager. It involves additional support requirements such as 24 hour on-call coverage for support issues. Although travel is usually planned, issues can arise which could warrant immediate travel to one or more remote locations.


Job Responsibilities & Requirements

· Serve as our global network teams primary ISE administrator.

· Install and maintain data centre hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing

· Monitor, troubleshoot, and maintain the Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.

· Develop, deploy, and test network disaster recovery plans

· Provide superb technical system and user support by responding to calls, email, and other requests for technical support

· Develop and document Best Practices on related technical matters including network diagrams and documentation

· Increase First Contact Resolution Rate and increase Knowledgebase utilization

· Develop processes for escalation to Tier 2 and Tier 3 support teams

· Act as an escalation point for critical incidents or if difficult or controversial calls are received

· Ensure service levels are achieved in line with customer expectation and published SLAs

· Review performance reports and make service improvement recommendations

· Ability to identify and organize tickets as well as monitor and respond quickly and effectively

Other Job Functions

· Monitor Service Desk for tickets assigned to the queue

· Maintain Knowledge Base

· Inform Leadership of recurring Incidents

· Track user account creation, changes, and deletions

· Evaluate network systems and act as a liaison between customers and technical escalation teams

· Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.

SKILLS & ABILITIES


· Strong experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.

· ISE administration experience is required.

· Experience of direct or indirect problem determination and resolution.

· Experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired.

Other Requirements:

Must be self-motivated, team oriented and possess strong communication and interpersonal skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred.

Job Description: Network Engineer

Location: Dudley

Salary: up to 65k doe

Benefits: 25 days + BHs + Company pension + Bonus scheme



The Network Engineer is responsible for installation, maintenance and problem resolution related to local, wide area and data centre networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining ou.

WHJS1_UKTJ

Technical Support Engineer - Be the Voice Behind the Solution

Warwick, onsite, modern office environment

Basic salary between £27,000 and £35,000

Why join?

They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential - including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry

You'll be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing year on year - this could be the opportunity you've been waiting for.

What you'll be doing

You'll start strong with an immersive technical training programme, where you'll learn everything there is to know about the electrical and mechanical engineering that powers their products. You'll be coached by experts in a friendly, classroom-based environment to get you up to speed quickly and confidently.

Then, you'll hit the ground running by:

• Delivering expert-level telephone support to field engineers needing fast, reliable help during installations, repairs, or troubleshooting
• Building rapport under pressure - keeping calm, empathetic, and focused when customers need you most
• Advising on replacement parts and quotations during support calls to streamline issue resolution
• Assisting colleagues across the business with your technical knowledge and engineering insights
• Getting involved in technical projects and contributing to internal training initiatives

What's in it for you?

They know how to take care of their people. Here's what you can look forward to:

• A full, structured induction and high-quality technical training from day one
• Competitive salary based on experience
• 5% employer pension contribution
• 25 days' holiday (plus bank holidays) after probation
• Life assurance and private medical insurance
• Annual sales-related bonus
• Company sick pay scheme
• Cycle to work scheme and long service rewards
• Employee assistance programme
• Free on-site parking and complimentary hot drinks
• Regular social events and a genuinely friendly team environment

Who we're looking for

You don't need years of experience - just the right mindset and technical foundations:

• GCSEs in Maths and English (Grade C/4 or above)
• Engineering qualifications to at least Level 3 (A-Level, BTEC, etc.) or higher in a technical discipline
• A natural problem solver with an analytical mindset
• Calm and confident communicator who thrives under pressure
• Team player with a passion for helping others
• Previous exposure to electrical or mechanical engineering is a bonus

The company does not offer visa sponsorship for overseas candidates

Ready to take the next step?

Please apply for further discussion

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Technical Support Engineer – Design Engineer – Construction – Roofing 

Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.

As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:

• Liaising with clients and internal departments with regards to specifications and regulations.
li>The ability to read and alter Technical drawings.
• Creating and collating technical data specification for internal and external use.
• Responding to customer enquiries and complaints.
• Preparing drawings in AutoCAD.
• Supporting members of the Technical team with advice and knowledge.
• Being involved with Product Development.
• Preparing tool drawings.
• Site visits where needed.
• Other duties as required.

The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.

The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.

In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.

Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks

Technical Support Engineer - Be the Voice Behind the Solution

Warwick, onsite, modern office environment

Basic salary between £27,000 and £35,000

Why join?

They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential - including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry

You'll be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing year on year - this could be the opportunity you've been waiting for.

What you'll be doing

You'll start strong with an immersive technical training programme, where you'll learn everything there is to know about the electrical and mechanical engineering that powers their products. You'll be coached by experts in a friendly, classroom-based environment to get you up to speed quickly and confidently.

Then, you'll hit the ground running by:

• Delivering expert-level telephone support to field engineers needing fast, reliable help during installations, repairs, or troubleshooting
• Building rapport under pressure - keeping calm, empathetic, and focused when customers need you most
• Advising on replacement parts and quotations during support calls to streamline issue resolution
• Assisting colleagues across the business with your technical knowledge and engineering insights
• Getting involved in technical projects and contributing to internal training initiatives

What's in it for you?

They know how to take care of their people. Here's what you can look forward to:

• A full, structured induction and high-quality technical training from day one
• Competitive salary based on experience
• 5% employer pension contribution
• 25 days' holiday (plus bank holidays) after probation
• Life assurance and private medical insurance
• Annual sales-related bonus
• Company sick pay scheme
• Cycle to work scheme and long service rewards
• Employee assistance programme
• Free on-site parking and complimentary hot drinks
• Regular social events and a genuinely friendly team environment

Who we're looking for

You don't need years of experience - just the right mindset and technical foundations:

• GCSEs in Maths and English (Grade C/4 or above)
• Engineering qualifications to at least Level 3 (A-Level, BTEC, etc.) or higher in a technical discipline
• A natural problem solver with an analytical mindset
• Calm and confident communicator who thrives under pressure
• Team player with a passion for helping others
• Previous exposure to electrical or mechanical engineering is a bonus

The company does not offer visa sponsorship for overseas candidates

Ready to take the next step?

Please apply for further discussion

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

We're actively recruiting for an experienced Technical Support Engineer to join our clients busy team based in Burntwood on a permanent basis.

Please note- a good knowledge of AutoCAD & Solidworks is essential for this role.

About the Role:

We're looking for a proactive and technically minded engineer to provide both technical and commercial support to our clients internal teams and customers. Youll .

WHJS1_UKTJ

Technical Support Engineer

£36,000 - £38,000 per annum

Permanent Position

8.45am - 5pm Monday to Thursday, 8.45am to 4.30pm Friday

Based in Burntwood

Details for a Technical Support Engineer

• Background experience of AutoCAD Software
• Background experience of Solidworks
• Engineering Degree or similar
• Excellent verbal and written communication
• Customer-focussed with an ethical approach
• The ability to communic.

WHJS1_UKTJ

Vehicle Technical Support Engineer
Location Solihull
Salary - 40 - 43k per annum +2.5k rota payment
Full time 5 days per week on site Between 7am - 5pm
on a 3-week rota shift (early, middle and late)
Weekend cover will apply on a rota basis (39.5 hours per week)

Job description
Reporting to the Service office manager in the after-sales division

Main job purpose:
Provide timely and accurate technical assistance, both mechanical and electrical to field and workshop-based employees, using both remote and hands on methods where required.
Support customers with basic diagnostics and provision of information where required.
Assist internal departments with the creation of estimates and quotations relating to product repairs or maintenance.

Key duties and responsibilities:

Technical Support
Be the first point of contact for technical support enquiries via phone or in person.
Provide professional and accurate support to engineers and customers.
Ensure all support calls are logged and concluded in a timely manner.
Maintain accurate files and notes relating to product and support calls received.
Identify common failure modes and work with relevant departments to improve the product.
Support the Service Office team on technical matters where required.
Review test and job sheet reports to offer support on the technical content.

Administration
Creation of detailed estimates and quotations.
Provide support regarding parts required for repairs and timescales for job completion.
Provide feedback to the line manager regarding engineer development requirements.
Directly provide hands on technical training where required to support theoretical learning.
Ensure required software is installed on engineer laptops and working fully where required.
Always utilise internal systems effectively and accurately.
Support Warranty meetings where required based on evidence of in life failures.
Provide detailed findings and trends on identified failures.
Support the Service Office team during busy periods.

Personal focus
Positively support and promote the company internally and externally.
Ensure business values, behaviours, and processes are always adhered to.
Maintain own skills, competence and knowledge on products and evolving technologies.
Attend company and external training courses, seminars and shows where required.
Manage own diary and training needs where required effectively.
Ensure you comply with all required Safety, Health, Environmental and Quality processes

Skills, Qualifications and Experience required:
Previous experience of technical support or engineering role.
Extensive working knowledge of product.
Solid understanding of real-life vehicle operation.
Technical qualification in an electrical or mechanical field.
Proactive and possession of strong interpersonal and research skills.
Flexible attitude, with willingness to travel where required.
Competent to produce professional looking documentation where required.
Ability to work on your own initiative and be self-motivated.
Computer Literate including all MS Office Applications.
Excellent attention to detail.
Willingness to challenge and adopt change in current processes.
Ability to work under pressure and prioritise workload.

Regular interactions required for job role:
Customer service team
Human Resources
Directors
Internal departments
External customers and suppliers

Measurement - Key Performance Indicators:
Warranty data provided in line with internal and supplier requirements.
Reduction in warrantable failures through product improvement or education.

This a permanent career opportunity with an employer of choice.

Please apply with your CV in the first instance.
Wright Staff are acting as an employment business in relation to this vacancy.