1294 IT Support jobs in Greater London

Technical Support Advisor
Location:  Uxbridge
Salary:  £27,000 to £0,000 per annum

Are you a technical whizz with a passion for problem-solving?

A fantastic opportunity has become available for a Technical Support Advisor  to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge and a natural flair for delivering exceptional customer service.

Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step!

What You’ll Be Doing:

• Handle inbound and outbound technical support calls from customers
• Accurately record notes and details in the system, progressing cases as required
• Create clear service reports when resolving issues over the phone
• Proactively monitor remote access reports to spot potential faults
• Use remote access software to log into customer equipment and troubleshoot
• Work closely with the Scheduling Team to arrange engineer attendance when necessary
• Flag any potential escalations to managers

Who We’re Looking For:

• Previous experience in a technical support role (office or retail-based)
• Passionate about delivering outstanding customer service
• Excellent telephone manner and strong communication skills
• Confident using IT systems; Salesforce and Excel knowledge helpful but not essential
• Tech-savvy and confident with fault-finding on electrical equipment

What to Do Next:

If you're interested in this opportunity, apply today and send us your CV.
Know someone perfect for the role? Refer a friend and earn a £100 voucher when they secure a rmanent position!

Due to high application volumes, if we have not contacted you within 48 hours, please assume your application has been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.

We take your personal data seriously. To learn how we handle your data, visit our website where you can find our Data Privacy Notice.

Keywords:  Technical Support Advisor, IT Support, Customer Service, Remote Support, Troubleshooting, Uxbridge, Office-Based Tech Support, Entry-Level IT Jobs, Technical Helpdesk.

Technical Support Engineer
Location: Redhill
Contract: Permanent

We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets.

As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers.

This role is a permanent full time position based in Cornwall.  In this role you will be required to work different shifts.
Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more.

Role Requirements – Technical Support Engineer

• To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded.
• To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual
• Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups.
• To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate.
• Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc).
• Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
• Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management
• To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues.
• To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures
• To ensure an understanding of all of NSSL’s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required
• Tasks appropriate to the role, as delegated by management

The ideal candidate for the Technical Support Engineer role would have:

• Customer Service and/or Network Operation Experience
• Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
• Ability and willingness to continuously learn and support new systems and services.
• Inmarsat and/or VSAT operational, service or technical experience
• Have in depth technical knowledge of at least some of the following customer equipment or management systems
• Inmarsat Satellite Maritime Customer Equipment.
• Seatel & T&T VSAT equipment.
• Inmarsat Land Mobile systems including BGAN’s, Iridium and Thuraya & GX
• Practical experience of IP networking (CCNA/JNCIA etc)
• Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work
• Effective communicator with an eye for detail and accurate PC skills
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential.
• Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude.
• Well organised with ability to lead a shift by example.
• Ability to be able achieve SC security clearance

For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£4K + 500 shift allowance 
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer 

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.  
 •Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
            
Qualifications and requirements for the Technical Support Engineer:

Desirable Experience 

•Experience in Customer Service and Network Operations
•Technical Engineering background

Familiarity with MOD systems and equipment support

•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:

•Maritime satellite equipment (Inmarsat)

VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)

IP networking (e.g., CCNA, JNCIA)                

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
 

Technical Service Manager

we are looking for Technical Service Manager / Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey.

Responsibilities of Technical Service Manager / Operations Support Manager

manage and oversee all technical support cases.

Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.

Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.

Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation.

Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.

Manage spares stock levels and support procurement when additional components are required.

Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are managed and met.

Track recurring issues and trends, implementing corrective action plans and contributing to continuous improvement.

Support internal onboarding, training of 1st/2nd line support, and documentation updates.

Assist in launching new services, including preparation of related support procedures and documentation.

Represent the organisation professionally in virtual and on-site meetings.

Maintain key relationships with Technical teams, field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers.


Qualifications & Experience of Technical Service Manager / Operations Support Manager

Excellent communication and interpersonal skills.

Highly customer-focused with a proactive and flexible mindset.

Strong problem-solving abilities and independent decision-making.

Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling).

Technical background in IT networking, electronics, and satellite communications.

Strong understanding of UK MOD network environments (land and sea).

Flexibility to travel as required by the role.

Must hold or be able to obtain DV Security Clearance.

Desirable:
Knowledge of ITIL frameworks and service management principles.

Challenges of the Role
Gaining deep technical understanding of a complex, wide-ranging communications estate.

Balancing conflicting priorities and demands across multiple stakeholders.

Applying the correct customer service approach for each unique case or scenario.

Demonstrating perseverance and tenacity to drive resolution in high-pressure environments.

Technical Support Advisor
Location:  Uxbridge
Salary:  £27,000 to £0,000 per annum

Are you a technical whizz with a passion for problem-solving?

A fantastic opportunity has become available for a Technical Support Advisor  to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge and a natural flair for delivering exceptional customer service.

Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step!

What You’ll Be Doing:

• Handle inbound and outbound technical support calls from customers
• Accurately record notes and details in the system, progressing cases as required
• Create clear service reports when resolving issues over the phone
• Proactively monitor remote access reports to spot potential faults
• Use remote access software to log into customer equipment and troubleshoot
• Work closely with the Scheduling Team to arrange engineer attendance when necessary
• Flag any potential escalations to managers

Who We’re Looking For:

• Previous experience in a technical support role (office or retail-based)
• Passionate about delivering outstanding customer service
• Excellent telephone manner and strong communication skills
• Confident using IT systems; Salesforce and Excel knowledge helpful but not essential
• Tech-savvy and confident with fault-finding on electrical equipment

What to Do Next:

If you're interested in this opportunity, apply today and send us your CV.
Know someone perfect for the role? Refer a friend and earn a £100 voucher when they secure a rmanent position!

Due to high application volumes, if we have not contacted you within 48 hours, please assume your application has been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.

We take your personal data seriously. To learn how we handle your data, visit our website where you can find our Data Privacy Notice.

Keywords:  Technical Support Advisor, IT Support, Customer Service, Remote Support, Troubleshooting, Uxbridge, Office-Based Tech Support, Entry-Level IT Jobs, Technical Helpdesk.

Technical Support Engineer
Location: Redhill
Contract: Permanent

We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets.

As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers.

This role is a permanent full time position based in Cornwall.  In this role you will be required to work different shifts.
Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more.

Role Requirements – Technical Support Engineer

• To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded.
• To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual
• Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups.
• To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate.
• Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc).
• Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
• Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management
• To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues.
• To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures
• To ensure an understanding of all of NSSL’s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required
• Tasks appropriate to the role, as delegated by management

The ideal candidate for the Technical Support Engineer role would have:

• Customer Service and/or Network Operation Experience
• Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
• Ability and willingness to continuously learn and support new systems and services.
• Inmarsat and/or VSAT operational, service or technical experience
• Have in depth technical knowledge of at least some of the following customer equipment or management systems
• Inmarsat Satellite Maritime Customer Equipment.
• Seatel & T&T VSAT equipment.
• Inmarsat Land Mobile systems including BGAN’s, Iridium and Thuraya & GX
• Practical experience of IP networking (CCNA/JNCIA etc)
• Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work
• Effective communicator with an eye for detail and accurate PC skills
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential.
• Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude.
• Well organised with ability to lead a shift by example.
• Ability to be able achieve SC security clearance

For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£4K + 500 shift allowance 
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer 

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.  
 •Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
            
Qualifications and requirements for the Technical Support Engineer:

Desirable Experience 

•Experience in Customer Service and Network Operations
•Technical Engineering background

Familiarity with MOD systems and equipment support

•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:

•Maritime satellite equipment (Inmarsat)

VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)

IP networking (e.g., CCNA, JNCIA)                

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
 

Technical Service Manager

we are looking for Technical Service Manager / Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey.

Responsibilities of Technical Service Manager / Operations Support Manager

manage and oversee all technical support cases.

Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.

Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.

Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation.

Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.

Manage spares stock levels and support procurement when additional components are required.

Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are managed and met.

Track recurring issues and trends, implementing corrective action plans and contributing to continuous improvement.

Support internal onboarding, training of 1st/2nd line support, and documentation updates.

Assist in launching new services, including preparation of related support procedures and documentation.

Represent the organisation professionally in virtual and on-site meetings.

Maintain key relationships with Technical teams, field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers.


Qualifications & Experience of Technical Service Manager / Operations Support Manager

Excellent communication and interpersonal skills.

Highly customer-focused with a proactive and flexible mindset.

Strong problem-solving abilities and independent decision-making.

Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling).

Technical background in IT networking, electronics, and satellite communications.

Strong understanding of UK MOD network environments (land and sea).

Flexibility to travel as required by the role.

Must hold or be able to obtain DV Security Clearance.

Desirable:
Knowledge of ITIL frameworks and service management principles.

Challenges of the Role
Gaining deep technical understanding of a complex, wide-ranging communications estate.

Balancing conflicting priorities and demands across multiple stakeholders.

Applying the correct customer service approach for each unique case or scenario.

Demonstrating perseverance and tenacity to drive resolution in high-pressure environments.

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.