1081 IT Support jobs in Greater London
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Position: Technical Support Engineer
Job ID: 2394/4
Location: Redhill
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
- Strong commercial awareness with the ability to work independently and take initiative. li>Eager to continuously learn and support new systems and services.
- Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
- Excellent customer service skills, with confidence in both phone and face-to-face interactions. li>Determining priorities in an environment where customer demand varies constantly.
- Keeping up to date with product knowledge, technical and regulatory changes
- Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
- Experience in Customer Service and Network Operations
- Technical Engineering background
- Familiarity with MOD systems and equipment support
- Hands-on experience with Inmarsat and/or VSAT systems
- Knowledge of customer equipment and systems, including: Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T), Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
About the Company
A well-established organisation in the automotive repair industry, operating for over 30 years. Known for its commitment to quality, customer service, and sustainability, the company has developed a network of smart, efficient repair centres offering high-tech alternatives to traditional body shops.
The company philosophy centres around “Repair over Replace”, with a strong focus on innovation, cost control, and environmental responsibility.
- Pride – Delivering high-quality repairs on time and on budget
- Innovation – Embracing new ideas and technologies
- Responsibility – Acting with accountability to people, customers, and the environment
The RoleThe company is seeking a Technical Support Engineer to join its internal development team and provide application support for a custom-built business management system used daily by over 400 employees.
This role involves investigating, troubleshooting, and resolving issues while collaborating with developers, stakeholders, and users across the business. It's ideal for someone technically minded with strong customer support skills looking to grow within a small, impactful product team.
- - Monitor and respond to support requests and system alerts
- - Troubleshoot and resolve application issues; escalate when required
- - Maintain high standards for response times and resolutions
- - Communicate effectively with non-technical users
- - Create and maintain SOPs and a support knowledge base
- - Identify opportunities to reduce support volumes and improve user experience
- - Test new application features and provide structured feedback
- - Produce user documentation and support internal training efforts
- - Log and prioritise bugs and feature requests
- - Learn and apply 2nd-line troubleshooting techniques
- - Run routine technical checks and generate reports
- - Support broader technical team tasks when capacity allows
- - Service Desk Metrics – Ticket volume and handling efficiency
- - Tickets Resolved – Number of issues resolved weekly/monthly
- - SLA Adherence – Time to resolution against agreed SLAs
- - Customer Feedback – Satisfaction scores from internal users
- - Task Delivery – Timely and accurate completion of assigned tasks
- - 1+ year in a technical support or helpdesk role
- - Experience supporting users of web-based applications
- - Excellent communication skills across email, phone, and chat
- - Strong problem-solving mindset and attention to detail
- - Ability to handle multiple tasks and prioritise effectively
- - Self-motivated, adaptable, and quick to learn new systems
- - Experience with application testing (manual or automated)
- - PHP scripting or other coding experience
- - Ability to read and interpret application logs
- - SQL/database querying (MySQL or MariaDB)
- - Remote-first role with flexibility and autonomy
- - Competitive salary up to £40,000 per annum
- - Opportunity to grow technical skills in a collaborative, supportive environment
- - Be part of a mission-driven company focused on innovation and sustainability
- - Occasional in-person meetings for team collaboration and development
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagelu2019s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.
**u200e**
We are looking for a Technical Support Engineer to manage and support all IT Services and infrastructures across multiple sites in a diverse geographical location u2013 based from our London office, youu2019ll be covering the London area of the UK. Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, youu2019ll offer a dynamic approach in a proactive-reactive service oriented environment. The role is for the most part primarily focused on the provision of proficient 1st to 3rd level technical support, covering the support of areas such as (but not limited to) comms cabinet management; client devices (hardware/software/OS); WAN; LAN; telephony; WLAN; servers; compliance (AV/WSUS); power (UPS/ATS etc); all within wider Corporate governance. As such the role requires an acute technical awareness, demonstrating a keen ability to embrace emerging and proven technologies whilst at the same time retaining an understanding of legacy systems and their subsequent dependencies within Kuehne & Nagel.
**How you create impact**
To provide technical support and guidance on all supported systems.
To play an active role in supporting the user base, team members and colleagues.
Build of new client devices to support device replacements, and new starter handovers.
Complete asset sanitisation of leaver or replacement client devices in accordance with our policies.
Take a lead on project work within the team, helping to manage and co-ordinate deployments across our user base.
To ensure that systems availability is maintained in accordance with established service levels.
Management and ongoing updating of TOPdesk call queues in accordance with agreed SLAs.
To work collaboratively across the UK and Global IT departments to share the required knowledge and tools to enable the business to function.
**What we would like you to bring**
Demonstrable experience in a similar environment is expected
Knowledge of standard client device support and configuration including those which are used in non-administrative business operational environments and knowledge of standard service systems device support and configuration, including data and systems recovery
An understanding of modern network topologies and technologies including commercial telephony systems as well as fundamental awareness of hardware and software security tools; including RF/Wireless device lockdown; patch management and endpoint analysis
Knowledge of current standard applications and specific IT Infrastructure application support processes required to enable the business function
Strong communication skills at all levels and a strong customer focus u2013 see the customer (user) as a priority
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagelu2019s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.
**u200e**
We are looking for a Technical Support Engineer to manage and support all IT Services and infrastructures across multiple sites in a diverse geographical location u2013 based from our London office, youu2019ll be covering the London area of the UK. Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, youu2019ll offer a dynamic approach in a proactive-reactive service oriented environment. The role is for the most part primarily focused on the provision of proficient 1st to 3rd level technical support, covering the support of areas such as (but not limited to) comms cabinet management; client devices (hardware/software/OS); WAN; LAN; telephony; WLAN; servers; compliance (AV/WSUS); power (UPS/ATS etc); all within wider Corporate governance. As such the role requires an acute technical awareness, demonstrating a keen ability to embrace emerging and proven technologies whilst at the same time retaining an understanding of legacy systems and their subsequent dependencies within Kuehne & Nagel.
**How you create impact**
To provide technical support and guidance on all supported systems.
To play an active role in supporting the user base, team members and colleagues.
Build of new client devices to support device replacements, and new starter handovers.
Complete asset sanitisation of leaver or replacement client devices in accordance with our policies.
Take a lead on project work within the team, helping to manage and co-ordinate deployments across our user base.
To ensure that systems availability is maintained in accordance with established service levels.
Management and ongoing updating of TOPdesk call queues in accordance with agreed SLAs.
To work collaboratively across the UK and Global IT departments to share the required knowledge and tools to enable the business to function.
**What we would like you to bring**
Demonstrable experience in a similar environment is expected
Knowledge of standard client device support and configuration including those which are used in non-administrative business operational environments and knowledge of standard service systems device support and configuration, including data and systems recovery
An understanding of modern network topologies and technologies including commercial telephony systems as well as fundamental awareness of hardware and software security tools; including RF/Wireless device lockdown; patch management and endpoint analysis
Knowledge of current standard applications and specific IT Infrastructure application support processes required to enable the business function
Strong communication skills at all levels and a strong customer focus u2013 see the customer (user) as a priority
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
We are seeking a highly skilled Technical Support Engineer who is fluent in German to join our clients dynamic team. The ideal candidate will have had experience in providing technical support to end users of a advanced, precision electromechanical products.
Key Responsibilities:
• Providing real-time technical support to customers
• Delivering training sessions onsite and virtually
• Create, update and maintain technical documentation in German
• Conduct hands on trouble shooting and analysis data on performance of equipment
• Test and evaluate in house systems and software
• Provide tailored support for new applications and help users become self-sufficient
Requirements:
• Minimum 2 years' experience in a customer facing role providing technical support
• Must be fluent in German (Spoken and Written)
• Knowledge of Electromechanical systems
• Able to read industrial and engineering drawings or schematics
• Ability to travel internationally as required
• Excellent analytical and communication skills
By joining this business as their new Technical Support Engineer you will be rewarded with:
- Company pension
- 25 days holiday plus 8 days for
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
About the Company
A well-established organisation in the automotive repair industry, operating for over 30 years. Known for its commitment to quality, customer service, and sustainability, the company has developed a network of smart, efficient repair centres offering high-tech alternatives to traditional body shops.
The company philosophy centres around “Repair over Replace”, with a strong focus on innovation, cost control, and environmental responsibility.
- Pride – Delivering high-quality repairs on time and on budget
- Innovation – Embracing new ideas and technologies
- Responsibility – Acting with accountability to people, customers, and the environment
The RoleThe company is seeking a Technical Support Engineer to join its internal development team and provide application support for a custom-built business management system used daily by over 400 employees.
This role involves investigating, troubleshooting, and resolving issues while collaborating with developers, stakeholders, and users across the business. It's ideal for someone technically minded with strong customer support skills looking to grow within a small, impactful product team.
- - Monitor and respond to support requests and system alerts
- - Troubleshoot and resolve application issues; escalate when required
- - Maintain high standards for response times and resolutions
- - Communicate effectively with non-technical users
- - Create and maintain SOPs and a support knowledge base
- - Identify opportunities to reduce support volumes and improve user experience
- - Test new application features and provide structured feedback
- - Produce user documentation and support internal training efforts
- - Log and prioritise bugs and feature requests
- - Learn and apply 2nd-line troubleshooting techniques
- - Run routine technical checks and generate reports
- - Support broader technical team tasks when capacity allows
- - Service Desk Metrics – Ticket volume and handling efficiency
- - Tickets Resolved – Number of issues resolved weekly/monthly
- - SLA Adherence – Time to resolution against agreed SLAs
- - Customer Feedback – Satisfaction scores from internal users
- - Task Delivery – Timely and accurate completion of assigned tasks
- - 1+ year in a technical support or helpdesk role
- - Experience supporting users of web-based applications
- - Excellent communication skills across email, phone, and chat
- - Strong problem-solving mindset and attention to detail
- - Ability to handle multiple tasks and prioritise effectively
- - Self-motivated, adaptable, and quick to learn new systems
- - Experience with application testing (manual or automated)
- - PHP scripting or other coding experience
- - Ability to read and interpret application logs
- - SQL/database querying (MySQL or MariaDB)
- - Remote-first role with flexibility and autonomy
- - Competitive salary up to £40,000 per annum
- - Opportunity to grow technical skills in a collaborative, supportive environment
- - Be part of a mission-driven company focused on innovation and sustainability
- - Occasional in-person meetings for team collaboration and development
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Position: Technical Support Engineer
Job ID: 2394/4
Location: Redhill
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
- Strong commercial awareness with the ability to work independently and take initiative. li>Eager to continuously learn and support new systems and services.
- Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
- Excellent customer service skills, with confidence in both phone and face-to-face interactions. li>Determining priorities in an environment where customer demand varies constantly.
- Keeping up to date with product knowledge, technical and regulatory changes
- Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
- Experience in Customer Service and Network Operations
- Technical Engineering background
- Familiarity with MOD systems and equipment support
- Hands-on experience with Inmarsat and/or VSAT systems
- Knowledge of customer equipment and systems, including: Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T), Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Be The First To Know
About the latest It support Jobs in Greater London !
Technical Support Representative
Posted 3 days ago
Job Viewed
Job Description
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Company overview**
Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.
**The Role**
We are seeking a **_Technical Customer Support Specialist_** to join our team in a hybrid work environment.
**Do you have a passion for educating customers on technology solutions?**
Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
**Do you have the need for speed?**
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
**Ever spend time learning something new, just because you were curious?**
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
**Have a desire to work independently AND part of a team?**
We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
**Your day to day**
+ Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
+ Proactively research and integrate product changes into daily support process
+ Maintain a consultative approach to customer support and program implementation
+ Act as an intermediary between customers & internal teams to resolve escalated & technical issues
+ Maintain the customer-facing knowledge-base documentation
+ Perform other duties as assigned
**What you bring to the team**
+ Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
+ Experience troubleshooting browsers, networks, and general HTML is an added bonus
+ Must enjoy the rewards and challenges of a large dynamic, collaborative group
+ Adaptive skills, learns quickly, asks questions, and solves and resolves independently
+ High energy, confidence, and enthusiastic attitude for customer support
+ Demonstrate innate customer care with strong verbal and written communication skills
+ Demonstrate smart decision making with attention to detail
+ Ability to identify resources and achieve exceptional customer satisfaction
**Why Proofpoint**
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity - and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Technical Support Engineer
Posted 13 days ago
Job Viewed
Job Description
In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel's global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.
****
We are looking for a Technical Support Engineer to manage and support all IT Services and infrastructures across multiple sites in a diverse geographical location - based from our London office, you'll be covering the London area of the UK. Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, you'll offer a dynamic approach in a proactive-reactive service oriented environment. The role is for the most part primarily focused on the provision of proficient 1st to 3rd level technical support, covering the support of areas such as (but not limited to) comms cabinet management; client devices (hardware/software/OS); WAN; LAN; telephony; WLAN; servers; compliance (AV/WSUS); power (UPS/ATS etc); all within wider Corporate governance. As such the role requires an acute technical awareness, demonstrating a keen ability to embrace emerging and proven technologies whilst at the same time retaining an understanding of legacy systems and their subsequent dependencies within Kuehne & Nagel.
**How you create impact**
+ To provide technical support and guidance on all supported systems.
+ To play an active role in supporting the user base, team members and colleagues.
+ Build of new client devices to support device replacements, and new starter handovers.
+ Complete asset sanitisation of leaver or replacement client devices in accordance with our policies.
+ Take a lead on project work within the team, helping to manage and co-ordinate deployments across our user base.
+ To ensure that systems availability is maintained in accordance with established service levels.
+ Management and ongoing updating of TOPdesk call queues in accordance with agreed SLAs.
+ To work collaboratively across the UK and Global IT departments to share the required knowledge and tools to enable the business to function.
**What we would like you to bring**
+ Demonstrable experience in a similar environment is expected
+ Knowledge of standard client device support and configuration including those which are used in non-administrative business operational environments and knowledge of standard service systems device support and configuration, including data and systems recovery
+ An understanding of modern network topologies and technologies including commercial telephony systems as well as fundamental awareness of hardware and software security tools; including RF/Wireless device lockdown; patch management and endpoint analysis
+ Knowledge of current standard applications and specific IT Infrastructure application support processes required to enable the business function
+ Strong communication skills at all levels and a strong customer focus - see the customer (user) as a priority
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Technical Support Analyst
Posted 2 days ago
Job Viewed
Job Description
Technical Support Analyst
Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package
Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Key Requireme.
WHJS1_UKTJ