184 IT Support jobs in Middlesbrough

Your new company Stoftware designers dedicated to providing the highest level of customer service.


Your new role We are looking for an outgoing and friendly team-player, to deliver excellent customer service to all our customers on the telephone, by email and via our website. Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?


What you'll need to succeed

• Ideally, have some experience of working in a customer service/technical support role
• Able to deliver high levels of customer care and adapt to varying customer needs
• Strong communication, interpersonal and written skills and the ability to deal sensitively with customers who have a disability
• A proactive approach to finding solutions to customer queries and challenges
• Ideally, a good knowledge of smartphones, tablets and apps and a commitment to learning and supporting our specialist software
• The ability to effectively and accurately use a range of IT systems
• A flexible and adaptable approach to dealing with a range of tasks in a busy environment

What you'll get in return The opportunity to work for a fantastic organisation


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

• Lead, train, and mentor a team of remote technical support specialists.
• Oversee the daily operations of the technical support helpdesk, ensuring efficient ticket management and response times.
• Develop and implement best practices for troubleshooting and resolving technical issues across various platforms and software.
• Act as an escalation point for complex technical problems, providing in-depth solutions.
• Monitor support performance metrics and implement strategies for continuous improvement.
• Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
• Collaborate with product development and engineering teams to identify and resolve recurring issues.
• Gather customer feedback and provide insights to improve product usability and features.
• Ensure excellent customer service standards are maintained at all times.
• Manage support tools and systems, recommending upgrades or new solutions as needed.
• Develop and deliver training materials for new support team members.
• Contribute to the overall IT strategy and infrastructure planning.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience in managing remote teams effectively.
• Strong technical aptitude with a broad understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to remain calm and professional under pressure.
• Experience in scripting or basic programming (e.g., PowerShell, Python) is a plus.
• Certifications such as CompTIA A+, Network+, ITIL Foundation are desirable.

Join Our Client as a Support Worker - No Two Days Are the Same!

Looking for a job that's rewarding, social, and packed with variety? Step into a role where every day brings something new! Whether you're heading out for a trip to the cinema, supporting someone to try a new hobby, or simply having a laugh over a cuppa, you'll be making a real difference in people's lives.

What's in it for you?

• 13 an hour
• Free private healthcare & 6 weeks' holiday
• Outstanding training & career progression - climb the ladder if you want to!
• Double-time pay on Bank Holidays
• Home-cooked meals during shifts
• 24/7 GP consultation via Aviva Health app
• Discounts on brands & travel
• NEST pension scheme & Employee Assist Program
• Death in service benefit
• Access to dental care

What You'll Be Doing

This isn't just any support role, it's about building relationships, creating experiences, and bringing joy to others. You'll be:

• Heading out on fun activities - from theatre trips to football matches
• Supporting individuals in their day-to-day lives, helping them gain confidence and independence
• Being a friendly face, a listening ear, and a source of encouragement

The company has invested in quick, easy-to-use mobile tools that let you record notes in just a few minutes a day, meaning less time on paperwork and more time supporting the people in your care!

Who We're Looking For

• A caring, sociable, and fun-loving individual who genuinely enjoys being around people
• Flexibility to work days and nights, or just nights

Why Join Our Client?

They're an award-winning care provider with over 15 years of experience, running two 'Outstanding' rated homes in County Durham. They believe in teamwork, laughter, and personal growth. You'll feel supported from day one, with an established team around you and modern tools that make your job easier. Whether you're looking for a long-term career in care or simply want to be part of something meaningful, they'll support you every step of the way.

If you've worked as a Care Assistant, Healthcare Assistant, Residential Support Worker, or even if you're brand new to care, we'd love to hear from you!

Apply today - your next adventure starts here!

Support Worker / Lifestyle Coordinator

Location: Sherburn, County Durham
Salary: £22,932 per annum (pro rata) based on 35 hours per week plus excellent benefits
Contract : Permanent (Requires a full DBS)
Hours Per Week: Full Time + Part Time available
Driver: Essential

Advertising End Date: We reserve the right to withdraw this vacancy when we feel we have enough suitable candidates 

Benefits - We Are Offering:

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 28 days holiday (including bank holidays) increasing with long service. 
• Pension contributions into NEST Scheme on a salary sacrifice basis meaning NI savings
• £500 onboarding payment (paid on completion of 6 months probationary period)
• Private Health Care scheme funded by Oaklea.
• Free access to round the clock employee assistance program for advice and support
• Length of Service Awards
• Access to foundation and bespoke training and development

About Us:

We are looking for friendly, caring and enthusiastic people to join our team of Support Workers in Sherburn, County Durham. 

Oaklea’s Supported Living Project in Sherburn, provides care and support to people with learning disabilities. In your role, you will support customers with a wide variety of needs and aspirations and work with our organisational values as we strive to encourage independence. 

You will be required to support male and female adults in their home who require support with personal care, meal preparation, accessing their local community and support with the hobbies and appointments.  Therefore, the applicant must be able to drive and have a clean licence.

About the Role:

Come and join a team on a new adventure of supported living with people of differing abilities and complex health needs, who love being active and are looking for new ways to be involved in their community and have fun. 

You will be required to work closely with a small team. You must be confident in communicating with people who may who may have challenges communicating with you.  Working hours will include days, nights and weekends – examples of support sessions are: (8am – 10.00pm/ 8.00am-3.00pm/ 3.00pm – 10.00pm/ 9.30pm – 8.00am)

What We Need from You:

You do not need to be experienced, but it is essential that you share our values.   You must have a positive attitude and want to improve the lives of people with a learning disability. We will support you with progression opportunities throughout your career with us. 

Come and join a team on a new adventure of supported living with people of differing abilities and complex health needs, who love being active and are looking for new ways to be involved in their community and have fun. Click on ‘APPLY’ today forwarding a recent copy of your CV and cover letter for consideration in the first instance.

No agencies please

Join Our Client as a Support Worker - No Two Days Are the Same!

Looking for a job that's rewarding, social, and packed with variety? Step into a role where every day brings something new! Whether you're heading out for a trip to the cinema, supporting someone to try a new hobby, or simply having a laugh over a cuppa, you'll be making a real difference in people's lives.

What's in it for you?

• 13 an hour
• Free private healthcare & 6 weeks' holiday
• Outstanding training & career progression - climb the ladder if you want to!
• Double-time pay on Bank Holidays
• Home-cooked meals during shifts
• 24/7 GP consultation via Aviva Health app
• Discounts on brands & travel
• NEST pension scheme & Employee Assist Program
• Death in service benefit
• Access to dental care

What You'll Be Doing

This isn't just any support role, it's about building relationships, creating experiences, and bringing joy to others. You'll be:

• Heading out on fun activities - from theatre trips to football matches
• Supporting individuals in their day-to-day lives, helping them gain confidence and independence
• Being a friendly face, a listening ear, and a source of encouragement

The company has invested in quick, easy-to-use mobile tools that let you record notes in just a few minutes a day, meaning less time on paperwork and more time supporting the people in your care!

Who We're Looking For

• A caring, sociable, and fun-loving individual who genuinely enjoys being around people
• Flexibility to work days and nights, or just nights

Why Join Our Client?

They're an award-winning care provider with over 15 years of experience, running two 'Outstanding' rated homes in County Durham. They believe in teamwork, laughter, and personal growth. You'll feel supported from day one, with an established team around you and modern tools that make your job easier. Whether you're looking for a long-term career in care or simply want to be part of something meaningful, they'll support you every step of the way.

If you've worked as a Care Assistant, Healthcare Assistant, Residential Support Worker, or even if you're brand new to care, we'd love to hear from you!

Apply today - your next adventure starts here!

We are looking for a number of experienced mental health support workers for ad hoc shift cover across the North East in both adult and young persons services.

These roles would suit those who need some flexibility in their working patterns as you can work around your availability and other commitments.

Services vary between temporary accommodation and supported living services and you should have experience of support people with a variety of mental heatlh needs, including substance misuse, learnming disability and other diagnosed mental health conditions.

Working with Blu tech you will receive weekly pay, accrue paid annual leave, be provided access to free update training where appropriate, with certificates provided, and be given a named consultant as your main point of contact.

Blu tech Consulting Ltd is an Equal Opportunity Employment Agency. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

Support Worker / Lifestyle Coordinator

Location: Sherburn, County Durham
Salary: £22,932 per annum (pro rata) based on 35 hours per week plus excellent benefits
Contract : Permanent (Requires a full DBS)
Hours Per Week: Full Time + Part Time available
Driver: Essential

Advertising End Date: We reserve the right to withdraw this vacancy when we feel we have enough suitable candidates 

Benefits - We Are Offering:

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 28 days holiday (including bank holidays) increasing with long service. 
• Pension contributions into NEST Scheme on a salary sacrifice basis meaning NI savings
• £500 onboarding payment (paid on completion of 6 months probationary period)
• Private Health Care scheme funded by Oaklea.
• Free access to round the clock employee assistance program for advice and support
• Length of Service Awards
• Access to foundation and bespoke training and development

About Us:

We are looking for friendly, caring and enthusiastic people to join our team of Support Workers in Sherburn, County Durham. 

Oaklea’s Supported Living Project in Sherburn, provides care and support to people with learning disabilities. In your role, you will support customers with a wide variety of needs and aspirations and work with our organisational values as we strive to encourage independence. 

You will be required to support male and female adults in their home who require support with personal care, meal preparation, accessing their local community and support with the hobbies and appointments.  Therefore, the applicant must be able to drive and have a clean licence.

About the Role:

Come and join a team on a new adventure of supported living with people of differing abilities and complex health needs, who love being active and are looking for new ways to be involved in their community and have fun. 

You will be required to work closely with a small team. You must be confident in communicating with people who may who may have challenges communicating with you.  Working hours will include days, nights and weekends – examples of support sessions are: (8am – 10.00pm/ 8.00am-3.00pm/ 3.00pm – 10.00pm/ 9.30pm – 8.00am)

What We Need from You:

You do not need to be experienced, but it is essential that you share our values.   You must have a positive attitude and want to improve the lives of people with a learning disability. We will support you with progression opportunities throughout your career with us. 

Come and join a team on a new adventure of supported living with people of differing abilities and complex health needs, who love being active and are looking for new ways to be involved in their community and have fun. Click on ‘APPLY’ today forwarding a recent copy of your CV and cover letter for consideration in the first instance.

No agencies please

Support Worker – The Wilf Ward Family Trust

Salary £12.41 per hour plus additional for weekend work

Location Northallerton

 This is a Permanent, Full Time vacancy that will close in 21 days at 23:59 BST.

The Vacancy

Empower lives with The Wilf Ward Family Trust 

Are you looking for a role where no two days are the same but most importantly where the work you do has a massive impact on people's lives? 

The Wilf Ward Family Trust have an excellent opportunity for Support Workers to join our passionate and motivated team in Northallerton. Our fantastic team is dedicated to supporting others to live their best lives. 

Why choose us? 

• p>Join an established and respected charity making a meaningful difference. 

• Work alongside a supportive and passionate team. 

• Unlock your potential with growth and development opportunities. 

• Make a lasting impact and help individuals thrive. 

What will your day look like? 

At the core of our mission is enhancing the lives of individuals with learning disabilities, autism, and other complex needs, driven by collaboration, compassion, and understanding. No two days are the same in this role, some days are steady and others are hectic trying to fit everything in. You may have to juggle round appointments but that is the challenge and that is what makes the role interesting and gives you job satisfaction. On a day-to-day basis you will support with: 

Socialising and attending community activities, promoting hobbies & interests. 

• Providing physical support, including helping with household tasks and personal care. 

• Supporting with life skills, such as shopping and money management. 

• Delivering individual support plans. 

No experience needed  - we provide FULL training and will give you the skills you will need to become an excellent Support Worker. Things we can’t teach are values such as kindness, compassion, empathy, and a desire to make a difference, so it’s important that you already have these. 

We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk. Please be aware it’s a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record 

About Us

Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.

Benefits

At The Wilf Ward Family Trust, we believe in the importance of recognising and appreciating the dedication of our team members. As part of our commitment to supporting your well-being and professional growth, we offer a comprehensive range of employee benefits. These benefits are designed to enhance your work-life balance, provide financial security, and nurture your personal and career development. We are proud to invest in our team and prioritise your overall satisfaction and success.