329 IT Support jobs in Middlesbrough

• Provide first-line technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex issues to appropriate senior support teams when necessary.
• Guide users through step-by-step solutions and clearly document technical procedures.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve issues with operating systems (Windows, macOS), and common business applications.
• Manage user accounts, permissions, and access rights.
• Contribute to the knowledge base by documenting common issues and their solutions.
• Proactively identify opportunities for system improvements and user training.
• Maintain a high standard of customer service, ensuring all queries are handled professionally and efficiently.

• Lead, train, and mentor a team of remote technical support specialists.
• Oversee the daily operations of the technical support helpdesk, ensuring efficient ticket management and response times.
• Develop and implement best practices for troubleshooting and resolving technical issues across various platforms and software.
• Act as an escalation point for complex technical problems, providing in-depth solutions.
• Monitor support performance metrics and implement strategies for continuous improvement.
• Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
• Collaborate with product development and engineering teams to identify and resolve recurring issues.
• Gather customer feedback and provide insights to improve product usability and features.
• Ensure excellent customer service standards are maintained at all times.
• Manage support tools and systems, recommending upgrades or new solutions as needed.
• Develop and deliver training materials for new support team members.
• Contribute to the overall IT strategy and infrastructure planning.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience in managing remote teams effectively.
• Strong technical aptitude with a broad understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to remain calm and professional under pressure.
• Experience in scripting or basic programming (e.g., PowerShell, Python) is a plus.
• Certifications such as CompTIA A+, Network+, ITIL Foundation are desirable.

Empower lives with The Wilf Ward Family Trust

Are you looking for a role where no two days are the same but most importantly where the work you do has a massive impact on people's lives?

The Wilf Ward Family Trust have an excellent opportunity for Support Workers to join our passionate and motivated team in Northallerton. Our fantastic team is dedicated to supporting others to live their best lives.

Why choose us?

• Join an established and respected charity making a meaningful difference.

• Work alongside a supportive and passionate team.

• Unlock your potential with growth and development opportunities.

• Make a lasting impact and help individuals thrive.

What will your day look like?

At the core of our mission is enhancing the lives of individuals with learning disabilities, autism, and other complex needs, driven by collaboration, compassion, and understanding. No two days are the same in this role, some days are steady and others are hectic trying to fit everything in. You may have to juggle round appointments but that is the challenge and that is what makes the role interesting and gives you job satisfaction. On a day-to-day basis you will support with:

• Socialising and attending community activities, promoting hobbies & interests.

• Providing physical support, including helping with household tasks and personal care.

• Supporting with life skills, such as shopping and money management.

• Delivering individual support plans.

No experience needed - we provide FULL training and will give you the skills you will need to become an excellent Support Worker. Things we can't teach are values such as kindness, compassion, empathy, and a desire to make a difference, so it's important that you already have these.

We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk. Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record - (url removed) ( removed))

Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.

Support Worker

Join Nurseplus as a Support Worker – Make a Difference Every Day

At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker , you’ll be providing high-quality care across a range of settings within in social care sector, from elderly care to individuals with learning disabilities, mental health challenges, and more complex care needs. You’ll become part of a compassionate team where every contribution counts.

Why Choose Nurseplus?

• Flexibility that Works for You : Choose your shifts, whether full-time, part-time, days, nights, or weekends, so you can fit work around your life.
• Weekly Pay & Competitive Rates : Earn between £12.21 and £17.00 per hour, with weekly pay and an annual pay review to reward your hard work.
• Workwise App : Take control of your schedule with our Workwise app – manage your availability and easily book shifts on your terms.
• Paid Industry-Leading Training : We pay for you to attend our mandatory, industry-leading training that’s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills.
• Ongoing Development Opportunities : From in-house courses to funded qualifications such as NVQ Levels 2 and 3, we support your professional growth at every stage.
• Blue Light Card : Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

What You’ll Be Doing

Your day-to-day responsibilities as a Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You’ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals.

What We’re Looking For

• You must be over 18 years old and have the right to work in the UK.
• Flexibility in your availability, with the ability to travel to different care settings.
• A good standard of English and the ability to communicate effectively.
• A clear enhanced DBS, which you can apply for upon registration.

If you’re passionate about making a positive impact and want to work with a team that truly cares, we’d love to hear from you!

About Nurseplus

At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn’t stop there – we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

Support Worker

Join Nurseplus as a Support Worker – Make a Difference Every Day

At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker , you’ll be providing high-quality care across a range of settings within in social care sector, from elderly care to individuals with learning disabilities, mental health challenges, and more complex care needs. You’ll become part of a compassionate team where every contribution counts.

Why Choose Nurseplus?

• Flexibility that Works for You : Choose your shifts, whether full-time, part-time, days, nights, or weekends, so you can fit work around your life.
• Weekly Pay & Competitive Rates : Earn between £12.21 and £17.00 per hour, with weekly pay and an annual pay review to reward your hard work.
• Workwise App : Take control of your schedule with our Workwise app – manage your availability and easily book shifts on your terms.
• Paid Industry-Leading Training : We pay for you to attend our mandatory, industry-leading training that’s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills.
• Ongoing Development Opportunities : From in-house courses to funded qualifications such as NVQ Levels 2 and 3, we support your professional growth at every stage.
• Blue Light Card : Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

What You’ll Be Doing

Your day-to-day responsibilities as a Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You’ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals.

What We’re Looking For

• You must be over 18 years old and have the right to work in the UK.
• Flexibility in your availability, with the ability to travel to different care settings.
• A good standard of English and the ability to communicate effectively.
• A clear enhanced DBS, which you can apply for upon registration.

If you’re passionate about making a positive impact and want to work with a team that truly cares, we’d love to hear from you!

About Nurseplus

At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn’t stop there – we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

Join Our Client as a Support Worker - No Two Days Are the Same!

Looking for a job that's rewarding, social, and packed with variety? Step into a role where every day brings something new! Whether you're heading out for a trip to the cinema, supporting someone to try a new hobby, or simply having a laugh over a cuppa, you'll be making a real difference in people's lives.

What's in it for you?

• 13 an hour
• Free private healthcare & 6 weeks' holiday
• Outstanding training & career progression - climb the ladder if you want to!
• Double-time pay on Bank Holidays
• Home-cooked meals during shifts
• 24/7 GP consultation via Aviva Health app
• Discounts on brands & travel
• NEST pension scheme & Employee Assist Program
• Death in service benefit
• Access to dental care

What You'll Be Doing

This isn't just any support role, it's about building relationships, creating experiences, and bringing joy to others. You'll be:

• Heading out on fun activities - from theatre trips to football matches
• Supporting individuals in their day-to-day lives, helping them gain confidence and independence
• Being a friendly face, a listening ear, and a source of encouragement

The company has invested in quick, easy-to-use mobile tools that let you record notes in just a few minutes a day, meaning less time on paperwork and more time supporting the people in your care!

Who We're Looking For

• A caring, sociable, and fun-loving individual who genuinely enjoys being around people
• Flexibility to workdays and nights, or just nights

Why Join Our Client?

They're an award-winning care provider with over 15 years of experience, running two 'Outstanding' rated homes in County Durham. They believe in teamwork, laughter, and personal growth. You'll feel supported from day one, with an established team around you and modern tools that make your job easier. Whether you're looking for a long-term career in care or simply want to be part of something meaningful, they'll support you every step of the way.

If you've worked as a Care Assistant, Healthcare Assistant, Residential Support Worker, or even if you're brand new to care, we'd love to hear from you!

Apply today - your next adventure starts here!

Join Our Client as a Support Worker - No Two Days Are the Same!

Looking for a job that's rewarding, social, and packed with variety? Step into a role where every day brings something new! Whether you're heading out for a trip to the cinema, supporting someone to try a new hobby, or simply having a laugh over a cuppa, you'll be making a real difference in people's lives.

What's in it for you?

• 13 an hour
• Free private healthcare & 6 weeks' holiday
• Outstanding training & career progression - climb the ladder if you want to!
• Double-time pay on Bank Holidays
• Home-cooked meals during shifts
• 24/7 GP consultation via Aviva Health app
• Discounts on brands & travel
• NEST pension scheme & Employee Assist Program
• Death in service benefit
• Access to dental care

What You'll Be Doing

This isn't just any support role, it's about building relationships, creating experiences, and bringing joy to others. You'll be:

• Heading out on fun activities - from theatre trips to football matches
• Supporting individuals in their day-to-day lives, helping them gain confidence and independence
• Being a friendly face, a listening ear, and a source of encouragement

The company has invested in quick, easy-to-use mobile tools that let you record notes in just a few minutes a day, meaning less time on paperwork and more time supporting the people in your care!

Who We're Looking For

• A caring, sociable, and fun-loving individual who genuinely enjoys being around people
• Flexibility to work days and nights, or just nights

Why Join Our Client?

They're an award-winning care provider with over 15 years of experience, running two 'Outstanding' rated homes in County Durham. They believe in teamwork, laughter, and personal growth. You'll feel supported from day one, with an established team around you and modern tools that make your job easier. Whether you're looking for a long-term career in care or simply want to be part of something meaningful, they'll support you every step of the way.

If you've worked as a Care Assistant, Healthcare Assistant, Residential Support Worker, or even if you're brand new to care, we'd love to hear from you!

Apply today - your next adventure starts here!

Are you passionate about making a difference in the lives of young people?

We’re seeking Support Workers  to provide care and stability to Looked After Children (LAC)  aged 10–18 in unregulated placements across Durham.

What you’ll do:

• Support children with day-to-day life skills.
• Provide a safe, nurturing environment.
• Work with social workers, schools & health teams.
• Respond to challenging behaviours with compassion.

What you need:

• Experience with vulnerable young people (LAC or similar).
• Knowledge of safeguarding & trauma-informed care.
• Flexibility for evenings, weekends & sleep-ins.
• Driving licence & own vehicle.

Desirable:

• Level 3 Diploma in Childcare or Health & Social Care.
• Previous work in unregulated settings.
• PMVA/MAPA or similar training.

Why join?

• £15–£17 per hour (DOE)
• Flexible hours that suit you
• Ongoing training & support
• The chance to make a real impact

Apply now to start a rewarding role where no two days are the same!

REF 16/9/DHJL

Technical Support Analyst

Middlesbrough (1 day a week in office)

Permanent | Up to £26,000

83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They’re looking for a Technical Support Analyst to join their team and deliver exceptional customer support.

This role is less "hardcore IT" than you might think — it’s all about problem-solving, customer service, and communication , with some technical elements. You’ll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile.

What you’ll be doing:

• Handling customer queries by phone and email, logging, troubleshooting, and resolving issues.
• Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions.
• Keeping records accurate and up to date.
• Spotting ways to improve processes and enhance the customer experience.

What we’re looking for:

• Strong communication and customer service skills — you’ll enjoy speaking with people and building positive relationships.
• Good IT skills, including Microsoft Office.
• At least 1 year of experience in a support or service role (doesn’t have to be deep technical).
• A curious mindset, problem-solving ability, and willingness to learn new systems.

Why apply?

• A permanent role with great progression opportunities.
• Hybrid setup — just 1 day a week in the office.
• Salary up to £26k.
• The chance to join a growing company whose tech is making a real difference.