What Jobs are available for IT Support in Middlesbrough?

Did you know there are thousands of children across the country in incorrect or unsuitable care placements?

That’s thousands of children who do not have access to the care and support they need to thrive, thousands of children being let down repeatedly and thousands of children who are misunderstood.

Enter Protective Care Group , we exist to provide what we know is missing. We use a trauma informed approach, look past the challenging behaviour and recognise that beneath everything, there is a child who desperately needs the specialist support that our teams provide.

All the young people in our care receive:

• Robust, consistent, trauma informed care.
• Staff who won’t give up, no matter how challenging it gets.
• Truly person-centred care in solo residential placements.
• Care delivered by professionals trained in safeguarding, de-escalation, and therapeutic approaches.

To date, we have never given up on a young person, this has only been possible due to the hard work, understanding, experience and dedication our teams show daily.

Requirements

What are we looking for in our Support Workers?

We recently asked one of our young people what they want in a support worker, they said ‘someone that is kind, someone that will help them and someone who will get involved in their hobbies’. As we are person centred it’s only right we take their lead.

Due to the level of care that we provide, we are looking for people that fit the following requirements: 

• Resilient and able to manage challenging behaviour such as severe physical aggression, verbal aggression, sexualised behaviour, CSE and CCE vulnerabilities, self harm and absconding. You will need to keep up with them emotionally, mentally and physically (behaviour may mean that running after a young person or being involved in a physical intervention is likely).
• Provide guidance, coaching and mentorship to all children in our care (and not take it personally if they do the opposite repeatedly).
• Confidently and calmly de-escalate situations and behaviours that are challenging for our young people.
• Be non-judgemental, our young people have potential despite the extremely challenging behaviour they exhibit, their complex needs and the adversities like trauma, abuse and criminalisation that they may have experienced so far in their lives.
• Have an open mind to working in a new way which may be different to what you are used to.
• Be adaptable and flexible to meet the needs of our young people and provide them with an exceptional level of care.

Because this role involves managing extremely challenging behaviours, we’re looking for people who are not only caring and passionate about supporting young people’s growth, but also resilient and able to stay calm under pressure. Although full training will be provided for all of our Support Workers, if you have experience in front-line roles such as the police, military, ambulance service, prison service or similar environments — we’d love to hear from you!

You must  be:

• Flexible  and able to work a varied shift pattern, such as 4 on 4 off (including day shifts, waking nights, and sleep-ins – this could be for the whole of your rotation, so be prepared to stay away from home if needed). You may be placed in any of our teams across the North East . We carefully match Support Workers to the young people and teams where they’ll be the best fit, which means your placement might not be the one closest to home.
• In possession of a full UK manual driving licence  (we currently cannot accept provisional, automatic or international driving licences).

If you don’t currently hold a qualification, don’t worry! We’ll support you every step of the way and fully fund your Level 3 Diploma in Residential Childcare. All we ask is that you’re committed to working towards this qualification as part of your role.

It’s important that you understand all aspects of the role before of applying, like the working hours, possible working locations and the types of challenges you may encounter. Please follow this link to find out more:  

Please let us know if you need any reasonable adjustments or support in order to proceed with this application.

Benefits

What you’ll get:

The ultimate reward is knowing you have made a difference to a young person however, all our support workers also receive:

• £32,000 base salary + a £0 shift uplift for every shift that you work and an additional 00 for every sleep-in.
• Fully funded industry recognised qualifications
• Clear pathways for internal career growth
• Paid annual leave that grows with service
• Sick pay, company pension & employee wellbeing support (including free counselling)

PLEASE NOTE: Prospective start dates from February 2026

Did you know there are thousands of children across the country in incorrect or unsuitable care placements?

That’s thousands of children who do not have access to the care and support they need to thrive, thousands of children being let down repeatedly and thousands of children who are misunderstood.

Enter Protective Care Group , we exist to provide what we know is missing. We use a trauma informed approach, look past the challenging behaviour and recognise that beneath everything, there is a child who desperately needs the specialist support that our teams provide.

All the young people in our care receive:

• Robust, consistent, trauma informed care.
• Staff who won’t give up, no matter how challenging it gets.
• Truly person-centred care in solo residential placements.
• Care delivered by professionals trained in safeguarding, de-escalation, and therapeutic approaches.

To date, we have never given up on a young person, this has only been possible due to the hard work, understanding, experience and dedication our teams show daily.

Requirements

What are we looking for in our Support Workers?

We recently asked one of our young people what they want in a support worker, they said ‘someone that is kind, someone that will help them and someone who will get involved in their hobbies’. As we are person centred it’s only right we take their lead.

Due to the level of care that we provide, we are looking for people that fit the following requirements: 

• Resilient and able to manage challenging behaviour such as severe physical aggression, verbal aggression, sexualised behaviour, CSE and CCE vulnerabilities, self harm and absconding. You will need to keep up with them emotionally, mentally and physically (behaviour may mean that running after a young person or being involved in a physical intervention is likely).
• Provide guidance, coaching and mentorship to all children in our care (and not take it personally if they do the opposite repeatedly).
• Confidently and calmly de-escalate situations and behaviours that are challenging for our young people.
• Be non-judgemental, our young people have potential despite the extremely challenging behaviour they exhibit, their complex needs and the adversities like trauma, abuse and criminalisation that they may have experienced so far in their lives.
• Have an open mind to working in a new way which may be different to what you are used to.
• Be adaptable and flexible to meet the needs of our young people and provide them with an exceptional level of care.

Because this role involves managing extremely challenging behaviours, we’re looking for people who are not only caring and passionate about supporting young people’s growth, but also resilient and able to stay calm under pressure. Although full training will be provided for all of our Support Workers, if you have experience in front-line roles such as the police, military, ambulance service, prison service or similar environments — we’d love to hear from you!

You must  be:

• Flexible  and able to work a varied shift pattern, such as 4 on 4 off (including day shifts, waking nights, and sleep-ins – this could be for the whole of your rotation, so be prepared to stay away from home if needed). You may be placed in any of our teams across the North East . We carefully match Support Workers to the young people and teams where they’ll be the best fit, which means your placement might not be the one closest to home.
• In possession of a full UK manual driving licence  (we currently cannot accept provisional, automatic or international driving licences).

If you don’t currently hold a qualification, don’t worry! We’ll support you every step of the way and fully fund your Level 3 Diploma in Residential Childcare. All we ask is that you’re committed to working towards this qualification as part of your role.

It’s important that you understand all aspects of the role before of applying, like the working hours, possible working locations and the types of challenges you may encounter. Please follow this link to find out more:  

Please let us know if you need any reasonable adjustments or support in order to proceed with this application.

Benefits

What you’ll get:

The ultimate reward is knowing you have made a difference to a young person however, all our support workers also receive:

• £32,000 base salary + generous shift uplifts & sleep-in pay.
• Fully funded industry recognised qualifications
• Clear pathways for internal career growth
• Paid annual leave that grows with service
• Sick pay, company pension & employee wellbeing support (including free counselling)

PLEASE NOTE: Prospective start dates from February 2026

Did you know there are thousands of children across the country in incorrect or unsuitable care placements?

That’s thousands of children who do not have access to the care and support they need to thrive, thousands of children being let down repeatedly and thousands of children who are misunderstood.

Enter Protective Care Group , we exist to provide what we know is missing. We use a trauma informed approach, look past the challenging behaviour and recognise that beneath everything, there is a child who desperately needs the specialist support that our teams provide.

All the young people in our care receive:

• Robust, consistent, trauma informed care.
• Staff who won’t give up, no matter how challenging it gets.
• Truly person-centred care in solo residential placements.
• Care delivered by professionals trained in safeguarding, de-escalation, and therapeutic approaches.

To date, we have never given up on a young person, this has only been possible due to the hard work, understanding, experience and dedication our teams show daily.

Requirements

What are we looking for in our Support Workers?

We recently asked one of our young people what they want in a support worker, they said ‘someone that is kind, someone that will help them and someone who will get involved in their hobbies’. As we are person centred it’s only right we take their lead.

Due to the level of care that we provide, we are looking for people that fit the following requirements: 

• Resilient and able to manage challenging behaviour such as severe physical aggression, verbal aggression, sexualised behaviour, CSE and CCE vulnerabilities, self harm and absconding. You will need to keep up with them emotionally, mentally and physically (behaviour may mean that running after a young person or being involved in a physical intervention is likely).
• Provide guidance, coaching and mentorship to all children in our care (and not take it personally if they do the opposite repeatedly).
• Confidently and calmly de-escalate situations and behaviours that are challenging for our young people.
• Be non-judgemental, our young people have potential despite the extremely challenging behaviour they exhibit, their complex needs and the adversities like trauma, abuse and criminalisation that they may have experienced so far in their lives.
• Have an open mind to working in a new way which may be different to what you are used to.
• Be adaptable and flexible to meet the needs of our young people and provide them with an exceptional level of care.

Because this role involves managing extremely challenging behaviours, we’re looking for people who are not only caring and passionate about supporting young people’s growth, but also resilient and able to stay calm under pressure. Although full training will be provided for all of our Support Workers, if you have experience in front-line roles such as the police, military, ambulance service, prison service or similar environments — we’d love to hear from you!

You must  be:

• Flexible  and able to work a varied shift pattern, such as 4 on 4 off (including day shifts, waking nights, and sleep-ins – this could be for the whole of your rotation, so be prepared to stay away from home if needed). You may be placed in any of our teams across the North East . We carefully match Support Workers to the young people and teams where they’ll be the best fit, which means your placement might not be the one closest to home.
• In possession of a full UK manual driving licence  (we currently cannot accept provisional, automatic or international driving licences).

If you don’t currently hold a qualification, don’t worry! We’ll support you every step of the way and fully fund your Level 3 Diploma in Residential Childcare. All we ask is that you’re committed to working towards this qualification as part of your role.

It’s important that you understand all aspects of the role before of applying, like the working hours, possible working locations and the types of challenges you may encounter. Please follow this link to find out more:  

Benefits

What you’ll get:

The ultimate reward is knowing you have made a difference to a young person however, all our support workers also receive:

• £32,000 base salary + generous shift uplifts & sleep-in pay.
• Fully funded industry recognised qualifications
• Clear pathways for internal career growth
• Paid annual leave that grows with service
• Sick pay, company pension & employee wellbeing support (including free counselling)

Business Support Officer required!
Salary: £13.69 per hour
Location: REDCAR, TS10
Hours: Monday - Friday 9am - 5pm
Till May 2026 (will possibility of extension)

Job Purpose:
To provide administrative and clerical support to Fleet and Vehicle Workshops displaying
excellent levels of customer service.
To include the carrying out of basic administrative processes to effectively support the
operational front line and external clients.

Key duties and responsibilities:
1. To provide day to day reception administrative support to Fleet and Vehicle Workshops including the maintenance of both paper and electronic records and filing systems.
2. To provide a courteous customer focused approach to Fleet Reception through a range of channels including face to face, telephone, email and site entry systems. Compliance and Improvement Officer Fleet Support Officer this is Redcar & Clevelan

3. Carry out general administrative systems duties including but not limited to using Agresso, MS Office applications, specialised software packages such as Assetworks and MIDAS insurance database to maintain up to date and accurate departmental data.
4. To act as a central point of contact for the end to end administration of basic processes including but not limited to MOT tests, DVLA / DVSA processes including vehicle taxation renewals, vehicle quotations, hire, disposals and tyre repairs including reservations, communications and data processing.
5. To collate and process manual and computerised information in accordance with approved procedures and as required by the Fleet Management Team.
6. To input and update information stored within appropriate systems and databases.
7. To assist in the processing of data and management information including raising of purchase orders and running reports from information systems.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Job Description:

Leader Education are currently recruiting for Team Teach trained Teaching Assistants in partnership with an educational setting in Middlesbrough.

The role would be to support a Key Stage 4 student with social, emotional, and mental health needs and are no longer in mainstream provisions.

You will have previous experience of working with students and young people with SEMH - social, emotional, and mental health needs (previously known as BESD, SEBD & EBD) and have recent Team Teach training and accompanying qualifications.

Job:

· You will be required to provide either one to one or small group support to learners with SEMH needs.

· To comply with individual learning plans

You:

· You must be an experienced classroom support assistant that has experience of working with SEMH needs.

· You are patient, resilient and thick skinned.

· Have up to date Team Teach training

· You have excellent communication skills

· You have a therapeutic and holistic approach

·£105 - £115 per day

Job Type: Full-time

Experience:

• SEN: 1 year (preferred)
• Special Needs Teaching Assistants: 1 year (preferred)

Work Location: In person

• Respond to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical software issues.
• Provide step-by-step guidance and troubleshooting assistance.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain detailed records of customer interactions and resolutions.
• Develop and maintain a knowledge base of common issues and solutions.
• Contribute to improving product documentation and user guides.
• Gather customer feedback and report trends to management.
• Collaborate with other departments to ensure customer satisfaction.
• Proactively identify potential customer issues and offer solutions.

• Proven experience in technical support, helpdesk, or customer service.
• Strong knowledge of common software applications and operating systems (Windows, macOS).
• Familiarity with CRM systems (e.g., Salesforce, Zendesk).
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly and concisely.
• Strong analytical and problem-solving abilities.
• Patience, empathy, and a customer-focused mindset.
• Ability to multitask and manage time effectively.
• A proactive and self-motivated approach to work.
• Experience with ITIL frameworks is a plus.

• Respond to customer inquiries and technical issues via email, chat, and phone in a timely and professional manner.
• Diagnose, troubleshoot, and resolve software-related problems, escalating complex issues to senior support or development teams when necessary.
• Provide clear and concise instructions to customers to guide them through troubleshooting steps and product usage.
• Document all customer interactions, issues, and resolutions accurately in the ticketing system.
• Develop and maintain a comprehensive knowledge base of common issues and solutions.
• Identify trends in customer issues and provide feedback to product development teams for service improvements.
• Assist in testing new software releases and provide feedback on usability and bug reports.
• Educate customers on product features and best practices to enhance their user experience.
• Contribute to a collaborative team environment by sharing knowledge and assisting colleagues.
• Strive to achieve and exceed key performance indicators related to customer satisfaction, resolution time, and ticket volume.

• Proven experience (2+ years) in a technical support, helpdesk, or customer service role, preferably within the software industry.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
• A proactive approach to learning new technologies and product updates.
• Experience with (Specific Software/Product Area relevant to the fictional company, e.g., CRM, SaaS, specific programming languages) is a strong advantage.
• High school diploma or equivalent; further technical certifications are a plus.

Empower lives with The Wilf Ward Family Trust

Are you looking for a role where no two days are the same but most importantly where the work you do has a massive impact on people's lives?

The Wilf Ward Family Trust have an excellent opportunity for Support Workers to join our passionate and motivated team in Northallerton. Our fantastic team is dedicated to supporting others to live their best lives.

Why choose us?

• Join an established and respected charity making a meaningful difference.

• Work alongside a supportive and passionate team.

• Unlock your potential with growth and development opportunities.

• Make a lasting impact and help individuals thrive.

What will your day look like?

At the core of our mission is enhancing the lives of individuals with learning disabilities, autism, and other complex needs, driven by collaboration, compassion, and understanding. No two days are the same in this role, some days are steady and others are hectic trying to fit everything in. You may have to juggle round appointments but that is the challenge and that is what makes the role interesting and gives you job satisfaction. On a day-to-day basis you will support with:

• Socialising and attending community activities, promoting hobbies & interests.

• Providing physical support, including helping with household tasks and personal care.

• Supporting with life skills, such as shopping and money management.

• Delivering individual support plans.

No experience needed - we provide FULL training and will give you the skills you will need to become an excellent Support Worker. Things we can't teach are values such as kindness, compassion, empathy, and a desire to make a difference, so it's important that you already have these.

We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk. Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record - (url removed) ( removed))

Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.

Empower lives with The Wilf Ward Family Trust

Are you looking for a role where no two days are the same but most importantly where the work you do has a massive impact on people's lives?

The Wilf Ward Family Trust have an excellent opportunity for Support Workers to join our passionate and motivated team in Northallerton. Our fantastic team is dedicated to supporting others to live their best lives.

Why choose us?

• Join an established and respected charity making a meaningful difference.

• Work alongside a supportive and passionate team.

• Unlock your potential with growth and development opportunities.

• Make a lasting impact and help individuals thrive.

What will your day look like?

At the core of our mission is enhancing the lives of individuals with learning disabilities, autism, and other complex needs, driven by collaboration, compassion, and understanding. No two days are the same in this role, some days are steady and others are hectic trying to fit everything in. You may have to juggle round appointments but that is the challenge and that is what makes the role interesting and gives you job satisfaction. On a day-to-day basis you will support with:

• Socialising and attending community activities, promoting hobbies & interests.

• Providing physical support, including helping with household tasks and personal care.

• Supporting with life skills, such as shopping and money management.

• Delivering individual support plans.

No experience needed - we provide FULL training and will give you the skills you will need to become an excellent Support Worker. Things we can't teach are values such as kindness, compassion, empathy, and a desire to make a difference, so it's important that you already have these.

We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk. Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record - (url removed) ( removed))

Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.