Technical Support Specialist

SR1 2AE Sunderland, North East £25000 Annually WhatJobs

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full-time
Our client is looking for a dedicated and technically proficient Technical Support Specialist to provide exceptional customer service and IT support to their users in Sunderland, Tyne and Wear, UK . This role involves troubleshooting hardware and software issues, assisting with user queries, and ensuring the smooth operation of IT systems. You will be a key point of contact for users experiencing technical difficulties, requiring a patient, problem-solving approach and strong communication skills.

Key Responsibilities:
  • Providing first-line technical support and troubleshooting for hardware, software, and network issues.
  • Responding to user requests and issues via phone, email, and ticketing systems.
  • Diagnosing and resolving technical problems efficiently and effectively.
  • Guiding users through step-by-step solutions and providing clear explanations.
  • Installing, configuring, and maintaining computer hardware and software.
  • Managing user accounts and permissions.
  • Escalating complex issues to senior IT staff or relevant departments.
  • Maintaining accurate records of support requests and resolutions in the helpdesk system.
  • Creating and updating IT support documentation and knowledge base articles.
  • Assisting with IT asset management and inventory.
  • Participating in the rollout of new hardware and software.
  • Ensuring customer satisfaction through timely and professional support.
The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Previous experience in a technical support or helpdesk role, with at least 2 years of experience, is required. Proficiency with operating systems (Windows, macOS) and experience with common productivity software suites (e.g., Microsoft 365) is essential. Excellent communication and customer service skills are paramount. The ability to explain technical concepts to non-technical users is crucial. Problem-solving abilities and a patient, methodical approach are key. Experience with remote support tools and ticketing systems would be advantageous. A relevant IT qualification or certification (e.g., CompTIA A+) is desirable.
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Technical Support Specialist

SR1 2AG Sunderland, North East £28000 Annually WhatJobs

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Job Description

full-time
Our client, a rapidly growing technology firm, is seeking a dedicated and customer-focused Technical Support Specialist to join their team in **Sunderland, Tyne and Wear, UK**. This role is crucial for providing timely and effective technical assistance to our diverse client base, resolving hardware, software, and network issues. You will be the first point of contact for customers seeking support, requiring excellent communication skills and a patient, problem-solving attitude. Responsibilities include troubleshooting technical problems, guiding users through step-by-step solutions, escalating complex issues to senior technicians when necessary, and maintaining detailed records of customer interactions and resolutions in the ticketing system. You will also contribute to building a knowledge base of common issues and their solutions. The ideal candidate will possess a strong understanding of computer systems, operating systems (Windows and macOS), common software applications, and basic networking concepts. Previous experience in a customer service or technical support role is essential. A passion for technology and a commitment to providing an exceptional customer experience are paramount. You will work collaboratively with the wider IT and customer success teams to ensure seamless support delivery. The ability to explain technical concepts clearly to non-technical users is a key requirement. We are looking for a proactive individual who can manage their workload efficiently and prioritise tasks effectively in a busy environment. This role offers a competitive salary and opportunities for professional development within the IT sector.
Responsibilities:
  • Provide first-level technical support to customers via phone, email, and live chat.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Guide users through step-by-step solutions to technical problems.
  • Escalate unresolved issues to the appropriate internal teams.
  • Document all support interactions and resolutions in the CRM/ticketing system.
  • Contribute to the development and maintenance of the knowledge base.
  • Identify recurring technical issues and suggest potential improvements.
  • Ensure a high level of customer satisfaction through efficient and professional support.
  • Adhere to IT service management best practices.
  • Assist with user
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Support worker

DL17 Ferryhill, North East The Oaklea Trust

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Job Description

full time

Support Worker

Location: Ferryhill, County Durham
Salary: £22,932 per annum (pro rata) based on 35 hours per week plus excellent benefits including £500 onboarding

This advertiser has chosen not to accept applicants from your region.

Support Worker

County Durham, North East Nurseplus UK Ltd

Posted today

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Job Description

temporary

Support Worker

Join Nurseplus as a Support Worker – Make a Difference Every Day

At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker , you’ll be providing high-quality care across a range of settings within in social care sector, from elderly care to individuals with learning disabilities, mental health challenges, and more complex care needs. You’ll become part of a compassionate team where every contribution counts.

Why Choose Nurseplus?

  • Flexibility that Works for You : Choose your shifts, whether full-time, part-time, days, nights, or weekends, so you can fit work around your life.
  • Weekly Pay & Competitive Rates : Earn between £12.21 and £17.00 per hour, with weekly pay and an annual pay review to reward your hard work.
  • Workwise App : Take control of your schedule with our Workwise app – manage your availability and easily book shifts on your terms.
  • Paid Industry-Leading Training : We pay for you to attend our mandatory, industry-leading training that’s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills.
  • Ongoing Development Opportunities : From in-house courses to funded qualifications such as NVQ Levels 2 and 3, we support your professional growth at every stage.
  • Blue Light Card : Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

What You’ll Be Doing

Your day-to-day responsibilities as a Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You’ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals.

What We’re Looking For

  • You must be over 18 years old and have the right to work in the UK.
  • Flexibility in your availability, with the ability to travel to different care settings.
  • A good standard of English and the ability to communicate effectively.
  • A clear enhanced DBS, which you can apply for upon registration.

If you’re passionate about making a positive impact and want to work with a team that truly cares, we’d love to hear from you!

About Nurseplus

At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn’t stop there – we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

This advertiser has chosen not to accept applicants from your region.

Support Worker

County Durham, North East Nurseplus UK Ltd

Posted today

Job Viewed

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Job Description

temporary

Support Worker

Join Nurseplus as a Support Worker – Make a Difference Every Day

At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker , you’ll be providing high-quality care across a range of settings within in social care sector, from elderly care to individuals with learning disabilities, mental health challenges, and more complex care needs. You’ll become part of a compassionate team where every contribution counts.

Why Choose Nurseplus?

  • Flexibility that Works for You : Choose your shifts, whether full-time, part-time, days, nights, or weekends, so you can fit work around your life.
  • Weekly Pay & Competitive Rates : Earn between £12.21 and £17.00 per hour, with weekly pay and an annual pay review to reward your hard work.
  • Workwise App : Take control of your schedule with our Workwise app – manage your availability and easily book shifts on your terms.
  • Paid Industry-Leading Training : We pay for you to attend our mandatory, industry-leading training that’s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills.
  • Ongoing Development Opportunities : From in-house courses to funded qualifications such as NVQ Levels 2 and 3, we support your professional growth at every stage.
  • Blue Light Card : Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

What You’ll Be Doing

Your day-to-day responsibilities as a Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You’ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals.

What We’re Looking For

  • You must be over 18 years old and have the right to work in the UK.
  • Flexibility in your availability, with the ability to travel to different care settings.
  • A good standard of English and the ability to communicate effectively.
  • A clear enhanced DBS, which you can apply for upon registration.

If you’re passionate about making a positive impact and want to work with a team that truly cares, we’d love to hear from you!

About Nurseplus

At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn’t stop there – we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

This advertiser has chosen not to accept applicants from your region.

Support worker

Ferryhill, North East The Oaklea Trust

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent

Support Worker

Location: Ferryhill, County Durham
Salary: £22,932 per annum (pro rata) based on 35 hours per week plus excellent benefits including £500 onboarding

This advertiser has chosen not to accept applicants from your region.

Support Worker

Durham, North East £12 - £17 Hourly Nurseplus UK Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

temporary

Support Worker

Join Nurseplus as a Support Worker – Make a Difference Every Day

At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker , you’ll be providing high-quality care across a range of settings within in social care sector, from elderly care to individuals with learning disabilities, mental health challenges, and more complex care needs. You’ll become part of a compassionate team where every contribution counts.

Why Choose Nurseplus?

  • Flexibility that Works for You : Choose your shifts, whether full-time, part-time, days, nights, or weekends, so you can fit work around your life.
  • Weekly Pay & Competitive Rates : Earn between £12.21 and £17.00 per hour, with weekly pay and an annual pay review to reward your hard work.
  • Workwise App : Take control of your schedule with our Workwise app – manage your availability and easily book shifts on your terms.
  • Paid Industry-Leading Training : We pay for you to attend our mandatory, industry-leading training that’s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills.
  • Ongoing Development Opportunities : From in-house courses to funded qualifications such as NVQ Levels 2 and 3, we support your professional growth at every stage.
  • Blue Light Card : Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

What You’ll Be Doing

Your day-to-day responsibilities as a Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You’ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals.

What We’re Looking For

  • You must be over 18 years old and have the right to work in the UK.
  • Flexibility in your availability, with the ability to travel to different care settings.
  • A good standard of English and the ability to communicate effectively.
  • A clear enhanced DBS, which you can apply for upon registration.

If you’re passionate about making a positive impact and want to work with a team that truly cares, we’d love to hear from you!

About Nurseplus

At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn’t stop there – we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

This advertiser has chosen not to accept applicants from your region.
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Support Worker

Durham, North East £12 - £17 Hourly Nurseplus UK Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

temporary

Support Worker

Join Nurseplus as a Support Worker – Make a Difference Every Day

At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker , you’ll be providing high-quality care across a range of settings within in social care sector, from elderly care to individuals with learning disabilities, mental health challenges, and more complex care needs. You’ll become part of a compassionate team where every contribution counts.

Why Choose Nurseplus?

  • Flexibility that Works for You : Choose your shifts, whether full-time, part-time, days, nights, or weekends, so you can fit work around your life.
  • Weekly Pay & Competitive Rates : Earn between £12.21 and £17.00 per hour, with weekly pay and an annual pay review to reward your hard work.
  • Workwise App : Take control of your schedule with our Workwise app – manage your availability and easily book shifts on your terms.
  • Paid Industry-Leading Training : We pay for you to attend our mandatory, industry-leading training that’s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills.
  • Ongoing Development Opportunities : From in-house courses to funded qualifications such as NVQ Levels 2 and 3, we support your professional growth at every stage.
  • Blue Light Card : Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

What You’ll Be Doing

Your day-to-day responsibilities as a Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You’ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals.

What We’re Looking For

  • You must be over 18 years old and have the right to work in the UK.
  • Flexibility in your availability, with the ability to travel to different care settings.
  • A good standard of English and the ability to communicate effectively.
  • A clear enhanced DBS, which you can apply for upon registration.

If you’re passionate about making a positive impact and want to work with a team that truly cares, we’d love to hear from you!

About Nurseplus

At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn’t stop there – we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

This advertiser has chosen not to accept applicants from your region.

Support Worker

DL14 6JN Bishop Auckland, North East Apollo Home Healthcare

Posted today

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Job Description

part time
Important information

Please note that Apollo Home Healthcare does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.

Job description
  • Support Worker
  • Location: Bishop Auckland, DL15
  • Pay Rate: £13.00 - £16.00 per hour
  • Shifts: Part Time | Days & Nights | 5-10 hour shifts

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WHJS1_UKTJ

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Support Worker

Durham, North East Creative Support

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Job Description

permanent
We are currently recruiting warm, flexible, and motivated individuals to work as peripatetic Support Workers across Tyneside and Durham.

You will provide person-centred support to people living in bespoke developments, helping them thrive in their own tenancies. This role involves travelling across North Tyneside, South Tyneside, Sunderland, Gateshead, Durham, Consett, and Hartlepool to support ind.






















WHJS1_UKTJ

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