373 IT Support jobs in South Yorkshire

• Lead, mentor, and manage a team of technical support specialists, overseeing daily operations and performance.
• Provide high-level technical support and troubleshooting for the company's software products and services.
• Handle escalated customer issues, ensuring swift and satisfactory resolution.
• Develop and maintain the knowledge base, creating technical documentation, guides, and FAQs for both internal teams and customers.
• Monitor support ticket queues and allocate resources effectively to meet service level agreements (SLAs).
• Identify trends in customer support issues and collaborate with product development and engineering teams to implement permanent solutions.
• Assist in the recruitment, training, and onboarding of new technical support staff.
• Implement and refine support processes and best practices to enhance efficiency and customer experience.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Stay up-to-date with product updates, new features, and industry best practices in technical support.
• Report on key support metrics, such as response times, resolution rates, and customer satisfaction scores.
• Act as a point of contact for major technical escalations and customer issues.

• Minimum of 4 years of experience in technical support or a related IT role, with at least 2 years in a leadership or supervisory capacity.
• Proven ability to lead and motivate a team.
• Strong technical aptitude with a deep understanding of software, hardware, and networking concepts.
• Experience with CRM systems and helpdesk ticketing software (e.g., Zendesk, ServiceNow).
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical issues clearly to both technical and non-technical users.
• Familiarity with (mention a relevant technology, e.g., SaaS platforms, cloud computing, specific operating systems) is highly desirable.
• Ability to manage multiple priorities and work effectively under pressure.
• Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• A customer-centric mindset with a passion for delivering exceptional service.

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions to resolve their technical problems.
• Escalate complex issues to the appropriate internal teams when necessary.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Create and maintain knowledge base articles and user guides.
• Identify recurring issues and provide feedback to product development teams for improvement.
• Provide proactive support and guidance to customers to prevent future issues.
• Stay current with product updates and new technologies.
• Contribute to a positive and collaborative team environment.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and diagnostic skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are an advantage.
• A proactive approach to problem-solving and a commitment to customer satisfaction.
• Must be eligible to work in the UK.

• Lead and manage a team of Technical Support Specialists, providing guidance, training, and performance feedback.
• Oversee the day-to-day operations of the technical support function, ensuring service level agreements (SLAs) are met and exceeded.
• Act as an escalation point for complex technical issues, providing advanced troubleshooting and resolution.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support ticket queues, ensuring prompt and efficient response and resolution times.
• Identify recurring technical issues and collaborate with development and product teams to implement long-term solutions.
• Contribute to the development and implementation of support policies and procedures.
• Analyze support metrics and trends to identify areas for improvement and report on team performance.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Stay up-to-date with product updates, new technologies, and industry best practices in technical support.
• Train new team members on support processes, tools, and product knowledge.
• Manage relationships with third-party vendors for support-related tools or services.
• Foster a collaborative and supportive team environment.

• Proven experience in a technical support role, with at least 2-3 years in a lead or supervisory capacity.
• Strong understanding of IT infrastructure, networks, operating systems (Windows, macOS, Linux), and common software applications.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Demonstrated ability to lead and motivate a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently and manage priorities effectively in a remote setting.
• Relevant technical certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

About Us:

The Cambian Group are a leading provider of residential care for children and young people. We are dedicated to creating a safe, nurturing environment where children can thrive and develop their full potential. Our residential services are designed to meet the needs of young people who require additional support due to complex emotional, behavioural, or social challenges. We are looking for passionate, committed individuals to join our team as Residential Support Workers.

Role Overview:

As a Residential Support Worker in our Children's Services, you will play a pivotal role in helping children and young people lead fulfilling, positive lives. You will be responsible for providing high-quality care, support, and guidance, ensuring the well-being and safety of the children and young people in our care. You will work closely with a team of professionals to create and implement individualised care plans that support their development, emotional needs, and educational goals.

Key Responsibilities:

Support children and young people with daily living activities, including personal care, education, and recreational activities.

Encourage and promote positive behaviour, offering emotional and practical support to build self-esteem and confidence.

Develop and maintain trusting, professional relationships with children and young people, providing consistency and stability.

Implement care plans and ensure children's needs are being met in line with their individual requirements.

Safeguard and protect children, ensuring that any concerns are reported promptly and in accordance with safeguarding procedures.

Support children in developing life skills, such as communication, socialisation, and independence.

Provide a safe, welcoming, and structured environment that encourages growth and development.

Assist with the preparation and participation in regular reviews, contributing to the child's individual progress and goals.

Maintain accurate records and documentation in line with regulatory and organisational standards.

Person Specification:

A genuine passion for working with children and young people, with a commitment to providing the highest standard of care.

Previous experience in residential care, children's services, or a similar field is desirable, but not essential.

An understanding of child development and the ability to support children with emotional, behavioural, and social challenges.

Excellent communication skills and the ability to build positive relationships with children, families, and colleagues.

Ability to work effectively as part of a team and independently.

A flexible approach to working hours, including evenings, weekends, and sleep-in shifts.

A commitment to safeguarding and promoting the welfare of children and young people.

Driving Licence desirable

Benefits:

Ongoing professional development and training

Supportive working environment

Opportunity to make a positive difference in the lives of children and young people

If you are dedicated to supporting vulnerable children and young people in their journey towards a brighter future, we would love to hear from you.

Cambian is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Female Support Worker

Job Ref Number : ZR474

Location:  Barnsley, South Yorkshire Hours:  Part-time, 28.5hrs per week Pay :  £15.50 per hour

About HomeCareDirect

HomeCareDirect is a leading national provider of personalised home care. We are dedicated to delivering safe, compassionate, and person-centred care while ensuring our staff receive high-quality training, supervision, and career development opportunities.

Why Join Us?

As a valued member of our team, you’ll enjoy:

Competitive Pay & Benefits

Ongoing Support & Recognition

As a Personal Care Assistant, you’ll be part of our client’s dedicated support team, providing essential care in their home. You’ll be employed by HomeCareDirect but will focus solely on supporting this client.

This role is for 28.5hrs per week, working split-shifts with some being completed remotely.  Full details will be provided during screening.

About the Client & Your Responsibilities

We are seeking a compassionate and experienced female carer to support a young lady both at home and in the community.  The ideal candidate will be a driver with experience in a similar role and have sound knowledge of Autism Spectrum Disorder (ASD), mental health, self-harm, challenging behaviours, and eating disorders.

As our client has an assistance dog, you must be comfortable working around dogs. It would also be desirable, though not essential, to have knowledge of PTSD and EUPD.

Training & Support

We provide comprehensive, paid training (to CQC standards) before your start date, covering:

All training must be completed prior to start date and is paid at minimum wage.

Who We’re Looking For

ü  This position is female-only , in accordance with The Equality Act 2010 Schedule 9 Part

ü  Driver with full, clean, UK driving licence – will drive clients vehicle

ü  Previous experience in a similar role

ü  Knowledge of ASD, mental health, self harm, eating disorders and challenging behaviours

ü  Must be comfortable working around dogs

ü  A compassionate, reliable, and committed individual

ü  Commitment to long-term, person-centred care

Join a Team That Cares

At HomeCareDirect, we are committed to safe, fair recruitment and ensuring all staff are vetted, trained, and supervised to the highest standards.  A full, enhanced DBS certificate will be obtained for this role.

At HomeCareDirect, we pride ourselves on delivering high standards of care and professionalism and we know that starts with our people.

If you’re looking to join a growing team where you’ll be valued, supported, and have a genuine impact, we’d love to hear from you.

Support workers- FULL-TIME- 42 hours per week

West Yorkshire area

Locations are:

Our Community Services are looking for Support Workers  to help our young adults with complex needs, learning disabilities, Autism and behaviours that may challenge to live as independently as possible.

We have a number of locations where we provide care and support to people in their own homes or tenancies in solo and shared living arrangements

Please note we are only taking full-time support workers with experience in a similar role in the UK for at least 6 months

No sponsorship provided!

The shifts will be from Monday- Sunday

Days 8am-8pm

Waking Nights 8pm-8am

Pay rate is £12.42 an hour / overtime £12.82

42 hours per week contract

A support worker  is a professional who is responsible for the wellbeing of people living with different physical abilities and mental health needs. Their role is to support clients to live their lives more independently and support them to reach their potential by providing both physical and emotional support. As each person has unique needs, the roles and responsibilities of a support worker can vary significantly.

Day to day role of a Support Worker:

▪ Supporting with meals and drinks, and to help them to get excited about

being involved in cooking and baking!

▪ Helping with their personal care, including bathing and showering, so they

look and feel great.

▪ Engaging in meaningful activities both at home and out in the community -

▪ Building a relationship with the adults and their families, so that you can

provide truly person-centred, individualised care.

Our staff benefits: 

About you/ Essential:

o   Ability to work with vulnerable people -  perhaps you've supported customers through difficult situations, helped family members navigate challenges, or volunteered with community groups

o   Ability to manage multiple priorities -  maybe you've juggled various customer needs, coordinated projects, or managed competing demands in any role

o   Strong communication skills -  whether that's explaining things clearly to customers, writing reports, or building rapport with people from different backgrounds

o   Understanding of safeguarding -  recognizing when someone might be at risk and knowing how to get help (full training provided)

o   Ability to maintain professional boundaries -  keeping appropriate limits while still being supportive and empathetic

o   We are looking for someone who has:

If you are looking for a new role and have experience in the UK in a similar role, do not hesitate and apply below with your updated CV and specify your location, postcode

Apply below!

Equal opportunities As an equal opportunities employer, we encourage applications from diverse individuals. We believe that diverse talent makes us stronger – we’re an accessible place to work. We're driven by inclusivity and celebrate individuality. We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment. This post is subject to a DBS check and 2 satisfactory references

Cura Workforce Solutions is recruiting for a Support Worker on behalf of a well-established residential care service based in Dinnington, Sheffield (S25) . This welcoming and professional setting supports adults with learning disabilities, empowering them to live fulfilling and independent lives.

As a Support Worker, you will work 3 to 4 shifts per week , with consistent afternoon/evening hours from 2pm to 10pm .

• Provide personalized care and support in line with individual needs

• Assist with daily routines, including personal care, mobility, mealtimes, and medication

• Encourage and support residents participation in activities and community life

• Maintain accurate records and ensure clear communication within the team

• Promote dignity, respect, and wellbeing in all aspects of your role

• Compassionate, reliable individuals who value person-centred care

• Comfortable providing personal support where required

• Excellent communication and teamwork skills

• Previous care experience is welcome but not essential training is provided

• You must have valid right to work in the UK with no restrictions or conditions

• We are unable to offer visa sponsorship or accept visa transfers from existing sponsors

• Competitive hourly rate of £12.21

• Regular and predictable 2pm10pm shifts , 3 to 4 days per week

• Supportive and inclusive team environment

• Fully paid induction and ongoing training opportunities

If youre looking for a rewarding care role in the Dinnington area with consistent hours and a great team environment, wed love to hear from you. Submit your CV now to apply.

Support Worker

Job Ref Number: ZR494

Location: Barnsley, South Yorkshire Hours: Part/Full-Time available Pay: £16.00 per hour

About HomeCareDirect

HomeCareDirect is a leading national provider of personalised home care. We are dedicated to delivering safe, compassionate, and person-centred care while ensuring our staff receive high-quality training, supervision, and career development opportunities.

Why Join Us?

As a valued member of our team, you’ll enjoy:

Competitive Pay & Benefits

Ongoing Support & Recognition

The Role

As a Personal Care Assistant , you’ll be part of our client’s dedicated support team, providing essential care in their home. You’ll be employed by HomeCareDirect but will focus solely on supporting this client.

We have part-time and full-time hours available working 12-hour shifts across days, nights and weekends.

About the Client & Your Responsibilities

Our client is a male in his 20’s who has autism and behaviours that challenge. He loves to be cosy in his fluffy pjs, snuggled on the sofa, watching a film.

Support will be provided on a 2:1 basis both at home and in the community and will include assisting with personal care and day to day activities to help the client develop life skills and maintain independence.

Training & Support

All training must be completed prior to start date and is paid at minimum wage.

Who We’re Looking For

ü  Previous experience with behaviours that challenge, learning disabilities and knowledge of epilepsy is essential

ü  Drivers with a full UK driving licence are preferred

ü  Flexibility to cover shifts when needed

ü  A compassionate, reliable, and committed individual

ü  Commitment to long-term, person-centred care

Join a Team That Cares

At HomeCareDirect, we are committed to safe, fair recruitment and ensuring all staff are vetted, trained, and supervised to the highest standards.  A full, enhanced DBS certificate will be obtained for this role.

At HomeCareDirect, we pride ourselves on delivering high standards of care and professionalism and we know that starts with our people.

If you’re looking to join a growing team where you’ll be valued, supported, and have a genuine impact, we’d love to hear from you.

Please only apply if you have the right to work in the UK. We are unable to offer sponsorship.