598 IT Support jobs in West Midlands

52,000 - 59,000+
+ Industry Leading Package & Benefits
+ Private Medical and Insurances
+ Career Defining Progression

Location:
West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire / Shropshire / Worcestershire.

Ideal Candidate Background:
An experienced technical support engineer with an electrical / electronic bias and an in-depth understanding of precision technologies in scientific, industrial, manufacturing, laser, medical equipment or similar industries.

The Role:
This is a vital role within the technical engineering division of a world renowned manufacturing and precision engineering organisation. You will be an integral contact working directly with customers to diagnose and resolve technical issues alongside offering further engineering insight to improve the performance of high precision engineering machinery, systems and processes.

Typically your work will involve electrical / electronic issues, however as this equipment is very much multifunctional, aspects of mechanical engineering awareness will apply.

You will be based from the manufacturing facility in the West Midlands but on occasions be required to travel to customer sites in the UK for more in depth analysis, troubleshooting and project related engineering work.

You will be rewarded with a superb package; including an industry leading basic salary and comprehensive remuneration package that you can expect from one of the UK's leading and award winning employers.

Candidate Requirements:
Firstly, you will be an excellent troubleshooter, problem solver and talented self-motivated engineer who is driven by providing superb technical support to customers. You will take pride in your work and be someone who is always looking for improvements, better ways of working with customers and providing insight to engage a "right first time" and "prevention is better than cure" ethos.

Living in the West Midlands or being in a position to relocate to this area, you will have engineering qualifications to support your experience and ideally be electrically or electronically biased (however all multiskilled backgrounds will be considered).

Suitable industry experience includes scientific, high precision, laser, printing, coating, medical equipment, industrial manufacturing and or similar sectors.

This is without doubt acareer defining job opportunity for an engineer looking to work for the best, earn the best and have the best possible progressive future ahead of them. Apply now for an immediate interview.

Your new company
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Your new role
In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

• Respond to inbound support requests from external customers
• Diagnose and resolve issues related to app functionality, data, or integrations
• Offer alternative solutions or escalate complex cases to senior developers
• Communicate clearly and consistently with customers throughout the process
• Document findings and contribute to internal knowledge sharing
• Collaborate with the wider support and development teams to improve the product

What you'll need to be successful

• A degree in Computer Science or a related field (B.Sc. or M.Sc.)
• A strong interest in coding and software development
• Experience or familiarity with one or more of the following:
• PHP, JavaScript, .NET, Java, Python, or C#
• Excellent communication skills and a customer-first mindset
• A methodical, detail-oriented approach to problem-solving
• Experience supporting SaaS applications is highly desirable but not essential.
• Familiarity with CRM platforms is desirable but not essential.
• Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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52,000 - 59,000+
+ Industry Leading Package & Benefits
+ Private Medical and Insurances
+ Career Defining Progression

Location:
West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire / Shropshire / Worcestershire.

Ideal Candidate Background:
An experienced technical support engineer with an electrical / electronic bias and an in-depth understanding of precision technologies in scientific, industrial, manufacturing, laser, medical equipment or similar industries.

The Role:
This is a vital role within the technical engineering division of a world renowned manufacturing and precision engineering organisation. You will be an integral contact working directly with customers to diagnose and resolve technical issues alongside offering further engineering insight to improve the performance of high precision engineering machinery, systems and processes.

Typically your work will involve electrical / electronic issues, however as this equipment is very much multifunctional, aspects of mechanical engineering awareness will apply.

You will be based from the manufacturing facility in the West Midlands but on occasions be required to travel to customer sites in the UK for more in depth analysis, troubleshooting and project related engineering work.

You will be rewarded with a superb package; including an industry leading basic salary and comprehensive remuneration package that you can expect from one of the UK's leading and award winning employers.

Candidate Requirements:
Firstly, you will be an excellent troubleshooter, problem solver and talented self-motivated engineer who is driven by providing superb technical support to customers. You will take pride in your work and be someone who is always looking for improvements, better ways of working with customers and providing insight to engage a "right first time" and "prevention is better than cure" ethos.

Living in the West Midlands or being in a position to relocate to this area, you will have engineering qualifications to support your experience and ideally be electrically or electronically biased (however all multiskilled backgrounds will be considered).

Suitable industry experience includes scientific, high precision, laser, printing, coating, medical equipment, industrial manufacturing and or similar sectors.

This is without doubt acareer defining job opportunity for an engineer looking to work for the best, earn the best and have the best possible progressive future ahead of them. Apply now for an immediate interview.

About Us

Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights.

We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market.

Job Responsibilities

1. Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market.
2. Deliver technical guidance and training to internal teams and external partners.
3. Collaborate with cross-functional team members on customer visits , technical troubleshooting , and market research .
4. Create and maintain detailed service documentation , including service reports, maintenance records, and customer communication logs.
5. Perform other tasks and assignments as required by management.

Job Requirements

1. Bachelor’s degree or above in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields.
2. Fluent in Mandarin and English (both written and spoken) for effective internal and external communication.
3. Strong client-facing skills with the ability to handle and resolve on-site technical issues independently.
4. Willingness to travel frequently for business purposes, sometimes on short notice.
5. Prior experience in PV (photovoltaic), inverters, or energy storage systems is preferred.
6. Possession of a valid driver’s licence is an advantage.
7. Outstanding fresh graduates with a strong technical foundation and enthusiasm for the renewable energy sector may be considered.

What We Offer

• Competitive salary and benefits aligned with UK market standards.
• Opportunities for technical training and international collaboration.
• A supportive, inclusive, and dynamic work environment.
• The chance to contribute to the renewable energy transition in the UK and Europe.

How to Apply

If you’re passionate about clean energy and eager to be part of a fast-growing global company, we’d love to hear from you. Please send your CV and cover letter to

Technical Support Operative – Join Our Growing Team!

Salary: Competitive

Bonus: Up to 10% Performance Bonus

Hours: Full-time, Permanent

Location: Telford

At Luceco Group, we’re committed to delivering best-in-class support across all our brands. We’re looking for a proactive and technically-minded Technical Support Operative to join our team and help our customers resolve product issues with confidence and care. If you’re passionate about technology, problem-solving, and customer service, this is your chance to make a real impact!

As a Technical Support Operative, you’ll be the go-to expert for diagnosing and troubleshooting product software and hardware issues. You’ll communicate with customers via phone, email, and chat, guiding them through solutions and escalating complex problems to internal teams when needed. You’ll be part of a fast-paced, collaborative environment where your technical skills and customer-first mindset will shine.

What’s in it for you?

· Competitive Salary

· Up to 10% Bonus for performance

· Holiday Benefits: 25 days holiday + public holidays, with a holiday buying scheme

· Wellbeing Perks: Health & wellbeing programme and life insurance

· Financial Security: Financial planning services

· Employee Discounts

Your Key Responsibilities:

· Research and identify solutions to product software and hardware issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

· Ask targeted questions to quickly understand the root of the problem

· Guide customers through step-by-step solutions via phone, email, or chat

· Escalate unresolved issues to internal teams (e.g. software developers)

· Provide prompt and accurate feedback to customers

· Use internal databases and external resources to deliver accurate solutions

· Ensure all issues are properly logged and tracked

· Prioritise and manage multiple open issues simultaneously

What We’re Looking For:

· Strong problem-solving skills with the ability to analyse information effectively

· Excellent written and verbal communication skills

· Ability to manage difficult or emotional customer situations with empathy

· Enthusiastic and positive attitude

· Strong work ethic and customer service orientation

· Superior internet and computer skills

· High technical aptitude and eagerness to learn new technologies

At Luceco Group, we pride ourselves on delivering innovative lighting and electrical solutions. Join our dynamic team and help us provide exceptional technical support that makes a difference.

Ready to make a difference at Luceco? Apply today!

+ Industry Leading Package & Benefits

+ Private Medical and Insurances

+ Career Defining Progression

Location:

West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire / Shropshire / Worcestershire.

Ideal Candidate Background:

An experienced technical support engineer with an elect.

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Location: Birmingham

Full-time: Permanent
Salary: up to £40,000pa + Bonus

Are you a Technical Support Technician or design graduate with an interest in fire safety, product compliance, or performance testing? This could be your ideal next step.

We're working with a specialist manufacturer in the steel doors, frames, and windows sector, currently looking to bring in a Technical Support Technicianto sup.

WHJS1_UKTJ

WHJS1_UKTJ