1072 IT Support jobs in West Midlands

Your new company
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Your new role
In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

• Respond to inbound support requests from external customers
• Diagnose and resolve issues related to app functionality, data, or integrations
• Offer alternative solutions or escalate complex cases to senior developers
• Communicate clearly and consistently with customers throughout the process
• Document findings and contribute to internal knowledge sharing
• Collaborate with the wider support and development teams to improve the product

What you'll need to be successful

• A degree in Computer Science or a related field (B.Sc. or M.Sc.)
• A strong interest in coding and software development
• Experience or familiarity with one or more of the following:
• PHP, JavaScript, .NET, Java, Python, or C#
• Excellent communication skills and a customer-first mindset
• A methodical, detail-oriented approach to problem-solving
• Experience supporting SaaS applications is highly desirable but not essential.
• Familiarity with CRM platforms is desirable but not essential.
• Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

52,000 - 59,000+
+ Industry Leading Package & Benefits
+ Private Medical and Insurances
+ Career Defining Progression

Location:
West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire / Shropshire / Worcestershire.

Ideal Candidate Background:
An experienced technical support engineer with an electrical / electronic bias and an in-depth understanding of precision technologies in scientific, industrial, manufacturing, laser, medical equipment or similar industries.

The Role:
This is a vital role within the technical engineering division of a world renowned manufacturing and precision engineering organisation. You will be an integral contact working directly with customers to diagnose and resolve technical issues alongside offering further engineering insight to improve the performance of high precision engineering machinery, systems and processes.

Typically your work will involve electrical / electronic issues, however as this equipment is very much multifunctional, aspects of mechanical engineering awareness will apply.

You will be based from the manufacturing facility in the West Midlands but on occasions be required to travel to customer sites in the UK for more in depth analysis, troubleshooting and project related engineering work.

You will be rewarded with a superb package; including an industry leading basic salary and comprehensive remuneration package that you can expect from one of the UK's leading and award winning employers.

Candidate Requirements:
Firstly, you will be an excellent troubleshooter, problem solver and talented self-motivated engineer who is driven by providing superb technical support to customers. You will take pride in your work and be someone who is always looking for improvements, better ways of working with customers and providing insight to engage a "right first time" and "prevention is better than cure" ethos.

Living in the West Midlands or being in a position to relocate to this area, you will have engineering qualifications to support your experience and ideally be electrically or electronically biased (however all multiskilled backgrounds will be considered).

Suitable industry experience includes scientific, high precision, laser, printing, coating, medical equipment, industrial manufacturing and or similar sectors.

This is without doubt acareer defining job opportunity for an engineer looking to work for the best, earn the best and have the best possible progressive future ahead of them. Apply now for an immediate interview.

Technical Support Engineer
Ellesmere
Up to 40,000 Plus an excellent benefits package

Join a team where your engineering skills directly support cutting-edge automation and technology.

We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you've been looking for.

What You'll Do

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.

• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.

• Deliver hands-on training for distributors, dealers, and end-users - both in-person and remotely.

What You Bring

• Technical foundation (electrical/mechanical) with hands-on experience.
• Relevant qualification in electrical engineering.
• Experience working on live electrical systems.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.

• Knowledge of hydraulic systems.

CLICK NOW TO APPLY!

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

Expleo is looking to hire a Technical Support Engineer on behalf of our prestigious customer based in the Warwickshire area. This is a contract role initially for 12 months.

Key Responsibilities:-

• Develop and optimize test & development plans for vehicles and rigs.
li>Define prototype vehicle specifications and oversee builds.
• Implement camouflage strategies for prototypes.
• Maintain and update prototype fleets (hardware/software).
• Manage end-of-life processes for prototype assets (resale, recycling, reuse).

Required Skills:

• Strong planning mindset and understanding of test methodologies.
• Knowledge of vehicle systems and full product lifecycle.
• Excellent communication and stakeholder management.
• Ability to present technical data and influence decisions.
• Experience in cross-functional environments and problem resolution.

Preferred Experience:

• Background in New Product Introduction and vehicle testing.
• Engineering industry experience (automotive or similar).
• Familiarity with Primavera P6 is a plus.

Education:

Degree, apprenticeship, or equivalent experience in engineering or related field.

Expleo is looking to hire a Technical Support Engineer on behalf of our prestigious customer based in the Warwickshire area. This is a contract role initially for 12 months.

Key Responsibilities:-

• Develop and optimize test & development plans for vehicles and rigs.
li>Define prototype vehicle specifications and oversee builds.
• Implement camouflage strategies for prototypes.
• Maintain and update prototype fleets (hardware/software).
• Manage end-of-life processes for prototype assets (resale, recycling, reuse).

Required Skills:

• Strong planning mindset and understanding of test methodologies.
• Knowledge of vehicle systems and full product lifecycle.
• Excellent communication and stakeholder management.
• Ability to present technical data and influence decisions.
• Experience in cross-functional environments and problem resolution.

Preferred Experience:

• Background in New Product Introduction and vehicle testing.
• Engineering industry experience (automotive or similar).
• Familiarity with Primavera P6 is a plus.

Education:

Degree, apprenticeship, or equivalent experience in engineering or related field.

Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment.

What You Will Do:

- Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.

- Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise.

- Analyse and resolve software, hardware, and networking problems across diverse systems.

- Perform remote installations of cloud-based telephony systems, ensuring seamless integration.

- Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services.

- Investigate and resolve end-user technical issues, maintaining high service standards.

What You Will Bring:

- Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.

- Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.

- Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols.

- Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon.

- Excellent communication skills and a problem-solving mindset.

This role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation.

Location:

This role is based at the company's head office in Telford, providing a collaborative and supportive environment for professional growth.

Interested?:

If you're ready to join a forward-thinking company and make a real difference, apply now for the Technical Support Engineer role. Don't miss this opportunity to advance your career and be part of a highly skilled team!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.