48 Quality Assurance Engineer jobs in London

Quality Assurance Engineer

Galldris Group

Location: Beckton, London

An exciting opportunity has arisen for a Quality Assurance Engineer to join our Team. To be considered, you will come from a Construction or Civil Engineering Background.

The Quality Assurance Engineer will be responsible for the quality assurance process. Ensure a project is handed over with accurate records and within the agreed timescales and quality standards. This document should be read in conjunction with the Galldris Services Ltd Safety Management System.

Key Accountabilities  to include but not limited to:

• Support the operational team with accurate record keeping and document control
• Collate and mange ITPs with engineering team and subcontractors
• Support design coordinators and design managers with their duties
• Track equipment and update equipment registers
• Update and compliance with Project Quality Plan
• Ensure project compliance with the project and Galldris quality procedures
• Support engineering team and subcontractors with NCR process
• Awareness of project specific handover documentation. Track and collate and handover documentation to support Handover File and O&Ms
• Awareness of Environmental issues within the construction company environment and the Environmental Manual policy and objectives
• Awareness of Occupational Health and Safety issues within the construction company environment and the Galldris Services Ltd OH&S policy statement and objectives
• Undertake other duties commensurate with the level of this position
• Comply with Company polices & procedures

Experience/Knowledge:

• Knowledge of Health & Safety Legislation
• Good knowledge of plant
• Construction or Civil Engineering experience is essential

Skills:

• Good Communication Skills
• Thorough understanding of Workflow
• Commitment to the implementation of Materials Logistics
• To be able to work with initiative when outside influences affect planned operations

Qualifications:

• Degree or similar
• CSCS Card

Interested applicants must be eligible to work legally in the UK.

Should you feel you have what it takes to be successful in this role then we would love to hear from you.

Employee referral scheme - refer a friend or family member to work for Galldris.

Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic.

Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.

Bombardier's Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier's European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier's Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.
**What are your contributions to the team?**
- Lead and assist internal and external quality audits, report on findings and monitor corrective actions.
- Assist and administer with audits and assessment of suppliers, contractors and sub-contractors.
- Assist and administer with AD biweekly review from CAA & EASA website and issue review report and update the AD monitoring database.
- To act as the liaison between the aviation regulatory bodies and the Company.
- Actively support and participate in the company core values and policies.
- Identify and administer corrective actions for deficiencies through advising, educating and mentoring.
- Administer and monitor company training program to ensure regulatory compliances.
- Ensure accurate document management and monitor trends for aircraft maintenance work records.
- Assist to investigate occurrences and report into QIR & IOR system.
- Conduct quality related tasks for continuous improvement of the facility by conducting random inspection of work process, completed work document, etc.
- Actively promote continuous improvement policy and seek to reduce error occurrences.
- Attend the daily briefings and act as a subject matter of expert to provide advice to the business.
- Manage and monitor the process and procedures within the QA department.
- Monitor and administrate the Company Approvals and renewal process.
- Monitor and administrate the certifying staffs' company authorization systems.
- Assist to review current maintenance procedures for compliance with regulatory and company requirements.
- Accountable to Quality Manager on the daily quality operations.
- Perform induction and quality training as required.
- Carry out and perform the duties and requirements for company HS&E
**How to thrive in this role?**
- You have several years of related experience in an aircraft service facility.
- You hold a Bachelor's degree in Business or Aviation Management or equivalent experience
- You have the computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
- Hold either a Part 66 License, Diploma or recognised aviation qualification/s.
- Hold a recognised Lead Auditor or Internal Auditor certification.
- Knowledge of general aviation legislation (EASA, CAA, etc.) and quality systems (ISO9001/AS9100).
- Knowledge of ICAO Safety Management System (SMS).
- Well verse in Microsoft programs (Words, Excel, Power-point, etc.)
- You have project management training, an asset
- Possess relevant quality assurance or audit experiences
- Have strong presentation skills along with a high level of written and verbal skills.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.
Join us at ideas move people.
**Job** Quality Assurance Engineer
**Primary Location** Biggin Hill Service Center
**Organization** Bombardier Services (UK)
**Employee Status**
**Requisition** 9654 Quality Assurance Engineer

Description
We are seeking a passionate, French-speaking Quality Assurance Engineer to join the Alexa Global Quality team, where you'll play a pivotal role in shaping the next generation of AI enabled voice-first experiences for Alexa customers worldwide. This is a unique opportunity to be at the forefront of Alexa's transformation, where you'll help design and execute comprehensive quality strategies that ensure exceptional user experiences across multiple languages and cultures.
As a customer obsessed QAE, you'll collaborate with cross-functional teams to innovate and implement robust testing frameworks that validate Alexa's core functionalities and new features. Your work will directly impact how customers around the world interact with Alexa, ensuring that each interaction is natural, culturally appropriate, and delivers the high-quality experience our users expect. The ideal candidate will bring strong technical expertise, automation/coding skills, a deep understanding of quality assurance methodologies, and a passion for creating authentically-native experiences that delight users in their native language.
This role offers the exciting challenge of working at the intersection of artificial intelligence, voice technology, and global user experience, with the opportunity to influence Alexa's evolution from its foundational level. Join us in revolutionizing how millions of people worldwide interact with technology through voice.
Key job responsibilities
- Own the everyday product quality for your workstream
- Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones
- Monitor production trends and take action to improve the customer experience
- Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices
- Develop and contribute automation and other quality tooling that improves test-efficiency across a global organization
- Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide
- Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization
- Use C1-C2 (advanced/proficient/native) French language skills to assist in French language-based products
A day in the life
QAEs at Amazon maintain and push the high bar for quality in our products and services. We work on the latest innovations in the space of Alexa devices and features.
You take the time to deeply understand the complex technology that brings delightful experiences to our customers worldwide.
You own quality campaigns, design and execute test strategies that prevent defects and bad customer experiences from reaching our customers.
You advocate on behalf of our customers to improve the experience - no matter where they are or language they speak.
About the team
The Alexa Global Quality team takes on the unique challenge of internationalizing Alexa features and devices for our customers. We deeply understand the linguistic, cultural and technical nuances that enable Alexa to delight customers everyday in an authentically-native way, across different cultures, languages and locations.
Basic Qualifications
- Experience developing high quality test plans, test designs, test strategies, and test execution
- Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
- Experience scripting or coding
- Experience troubleshooting and debugging technical systems
- C1 or C2 level proficiency in speaking and writing French
Preferred Qualifications
- Experience with Android, iOS or other mobile application development or testing
- Experience of using test case management tools (e.g. Test Rail, TestLink) and issue management tools (Jira)
- Experience as QA lead on medium to large sized projects
- Proficiency in additional European languages (German, Italian, Spanish, Dutch, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

About the Role

We are looking for a motivated and detail-oriented Regulatory Compliance Analyst to join a growing Financial Crime team. This is an excellent opportunity for a graduate or early-career professional to build a career in regulatory compliance within financial services, with a focus on payment services, electronic money regulations, and FCA/PRA obligations.

The successful candidate will provide essential support in regulatory reporting, data submissions, and compliance documentation, while gaining hands-on experience and training in the sector.

Key Responsibilities

Monitor regulatory developments related to payment services, electronic money, PSD2, FCA/PRA rules, and other applicable regulations.

Prepare and submit regulatory reports, returns, and notifications (e.g., EMR/PSR obligations, transaction reporting).

Maintain and update compliance policies, procedures, and documentation in line with regulatory changes.

Support regulatory projects, including product launch compliance requirements.

Conduct research on regulatory obligations and compile data for compliance purposes.

Ensure documentation is audit-ready and supports regulatory inspections.

Provide administrative and analytical support to senior compliance team members.

Requirements

Graduate-level education in finance, business, law, economics, or a related field.

1–2 years’ experience in financial services (compliance, risk, operations, or related areas preferred).

Strong attention to detail, organisation, and accuracy.

Analytical mindset and ability to work with regulatory data.

Proactive, eager to learn, and able to take ownership of tasks.

Excellent written and verbal communication skills.

Genuine interest in regulatory compliance, payment services, and financial regulations.

Benefits

Hands-on training and mentoring in regulatory compliance and reporting.

Exposure to regulatory frameworks, senior stakeholders, and operational compliance processes.

Support for professional certifications (e.g., ICA or equivalent).

Competitive salary and benefits package.

Hybrid working: 3 days in our London office, 2 days remote.

Job Description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The Regulatory Compliance Officer will be responsible for identifying, interpreting and advising on regulatory requirements of TP ICAP’s EMEA businesses to ensure that TP ICAP pursues its strategic objectives in accordance with all applicable regulatory requirements. The successful candidate will directly advise senior stakeholders within corporate and broking divisions, and will support the EMEA Compliance function in its regular interactions with stakeholders on regulatory matters.

As a member of the EMEA Compliance Advisory team, you will report into the Senior Compliance Advisory Manager. As such, the role-holder will be a part of the EMEA Compliance function, based in TP ICAP’s London offices. The Regulatory Compliance Officer will work to create a compliance culture within the TP ICAP Group, with particular responsibility for the UK broking divisions.

Role Responsibilities

• Horizon-scanning to detect and track emerging regulatory requirements.
• Interpreting emerging regulatory requirements and advising stakeholders on their potential impact and associated control requirements.
• Developing and maintaining relationships with stakeholders across TP ICAP, including the EMEA COO, the EMEA Head of Venues and Market Infrastructure, and Legal.
• Interacting with trade associations, exchanges and regulators as required, including representing TP ICAP at industry or regulatory meetings.
• Representing EMEA Compliance in internal governance meetings, such as the Regulatory Change Oversight Meeting, and in subsequent regulatory implementation projects.
• Creating and delivering training materials on regulatory requirements.
• Reviewing and drafting policies and procedures to comply with relevant regulatory requirements.
• Performing ad-hoc reviews and investigations in to TP ICAP’s adherence to its regulatory requirements.
• Supporting applications for new/amended regulatory permissions as required.
• Review output from the Compliance Monitoring Programme and implement remedial actions.
• Project work as required from time to time.
• Fulfil additional / ad hoc duties as required to meet the needs of the business and the EMEA Compliance function.
  
  

Essential

Experience / Competences

• Good working knowledge of the applicable requirements of the UK and EU financial services regime, including the FCA Handbook and key regulations e.g. MiFID II and SMCR etc.
• Previous experience analysing wholesale market regulations and assessing their impact.
• Excellent communication skills, both verbal and written.
• Able to build relationships and communicate effectively and efficiently to internal and external stakeholders.
• Able to work well with diverse groups and personalities.
• A bachelor’s degree or a period of work experience demonstrating equivalent ability.
  
  

Desired

• Prior experience at a regulator or government agency in drafting or reviewing financial services policy.
• Prior experience in a compliance role at another Financial Services firm.
• Knowledge of specific execution methodologies e.g. Name Give Up, Matched Principal, Exchange Give Up.
  
  

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - 135 Bishopsgate - London

Regulatory Compliance Law Specialist
Would you like to work independently to solve problems and provide expert legal counsel?
Do you enjoy conducting and collaborating on compliance investigations?
About our Team
In this role, you will work with the company's compliance and litigation attorneys on compliance investigations, participate in compliance training development and delivery, assess and develop compliance policies, and manage aspects of an anti-bribery due diligence program.
About the Role
The role involves proactively identifying and mitigating legal risks and assessing implications of legal requirements for our business and counsel the business. The candidate will inform our General Counsels of major risks and any material developments in laws. Your skills and expertise will be crucial in contributing to our UK team, in collaboration with other compliance experts.
Responsibilities
+ Providing advice, interpretation, development, roll out and implementation of compliance policies
+ Conducting and supporting compliance investigations, including interviews, report preparation, and resulting action items
+ Managing aspects of a mature anti-bribery due diligence program that assesses proposed agents and other third party relationships
+ Providing best in practice professional legal services to the organization to ensure delivery of impactful results.
Requirements
+ 7-10 years PQE experience in compliance and/or litigation matters
+ Have excellent verbal and written communication skills
+ Be able to effectively and efficiently prioritize and execute tasks and demonstrate flexibility in a complex and constantly changing environment
+ Demonstrate a high understanding of organizational integrity
+ Be a collaborative team player with a willingness to deliver successful solutions to interesting problems
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
+ Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Life assurance
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Regulatory Compliance Manager - LONDON - London Reference Code: -en_USContract Type: PermanentProfessional Communities: Data & AI

Shape the Future with Capgemini

At Capgemini, we empower you to shape your career your way. Join a global community where collaboration, innovation, and purpose come together to reimagine what’s possible. Be part of a team that helps the world’s leading organizations unlock the power of technology to build a more sustainable and inclusive future.

Job Title: Manager – Financial Crime Compliance (FCC) Advisory

We have a very exciting opportunity for a Manager  to join our growing Capgemini Financial Crime Compliance (FCC) Advisory  business. As a Manager, you will play a pivotal role in helping leading financial services organisations enhance their FCC programmes. You’ll work across multiple complex engagements, delivering superior results and contributing to business development efforts

Key Responsibilities:

• Lead and participate in client engagements focused on managing financial crime-related issues.
• Prepare written analyses, status reports, and presentations for key stakeholders.
• Build and maintain productive relationships with clients and internal teams.
• Identify and pursue business development opportunities through client work, proposals, and thought leadership.
• Manage project delivery, ensuring timelines, budgets, and quality standards are met.
• Supervise day-to-day project activities, including client interactions and team coordination.
• Conduct client interviews and support the development of effective lines of questioning.
• Maintain detailed documentation of methodologies, assumptions, and sources used in analysis.

Knowledge & Skills:

• Ability to evaluate internal control structures and identify risks.
• Experience writing or uplifting financial crime policies, procedures, and processes across AML, ABC, Sanctions, and Fraud.
• Expertise in assessing and designing financial crime Target Operating Models (TOMs) across CLM, Sanctions, TM, and Fraud.
• Strong understanding of financial services products across banks, payment firms, insurers, and fintechs.
• Knowledge of UK and European financial crime regulations.
• Familiarity with internal control frameworks, the three lines of defence model, and financial crime operations (KYC/CDD/EDD, Screening, TM, Fraud).
• Understanding of TM and screening systems, including matching logic and alert dispositioning.
• Strong analytical, research, and problem-solving skills.
• Ability to manage multiple evolving tasks and meet strict deadlines.
• Proficiency in using technology creatively to solve complex problems.
• High-quality documentation and reporting skills.

Professional Experience Required:

• Bachelor’s degree in Law, Accounting, or related field; professional certifications preferred.
• 5–8 years  of experience in financial services compliance or consulting, ideally within AML or sanctions roles.
• Experience in heavily regulated environments and FCC teams.
• Willingness to travel domestically and internationally (20–30%) based on client needs.

About Capgemini

Capgemini is a global leader in business and technology transformation. With 340,000 team members in over 50 countries, we help organizations accelerate their digital and sustainable transitions. Backed by over 55 years of experience, we deliver end-to-end solutions powered by AI, cloud, and data, and supported by deep industry expertise. In 2023, Capgemini reported global revenues of €22.5 billion.Get the future you want

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.  

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.    

The Role

The Regulatory Compliance Manager will be a key figure in ensuring YouLend maintains a robust regulatory compliance framework. Reporting directly to the Head of Regulatory Compliance this role will focus on enhancing compliance processes, monitoring regulatory risks, and ensuring adherence to FCA, EU, and global standards as we pursue additional regulatory authorisations. 

This role offers an exciting opportunity for an experienced compliance professional to play a pivotal role in helping to shape our regulatory compliance framework and support YouLend with future expansion plans.  

Requirements

Responsibilities: 

• Regulatory Compliance Framework – Contribute to the maturity of the regulatory compliance strategy and framework, ensuring there is a consistent and scalable approach to ‘compliance’ across training, policies, KRIs, testing, reporting. 
• Compliance Monitoring -  Support with the enhancement of the design and implementation of YouLend's Compliance Monitoring and Testing Programme including tracking and monitoring progress against the annual monitoring program and adapting it to the changing regulatory and business environment. 
• Governance and Management Reporting - Raising the standards of management reporting and governance, assisting the Head of Regulatory Compliance with preparing updates to YouLend’s Senior Management Team where necessary and embedding a governance framework that facilitates this.   
• Horizon scanning - Through the identification, assessment, and ongoing monitoring of current and future regulatory risks, including gap analysis of new regulatory initiatives and guidance from the Youlend’s regulators 
• Advisory – Act as a trusted advisor to the business, providing guidance on regulatory topics and helping the business navigate complex compliance landscapes in the UK, EU, US and other jurisdictions. 
• Regulatory Engagement - Support the Head of Regulatory Compliance with managing regulatory engagement, tracking and handling queries, audits, and ongoing communications with YouLend’s Regulators. 
• Regulatory Reporting - Lead regulatory reporting processes to ensure timely and accurate submissions to the FCA and other relevant authorities. 
• Enterprise Risk Management -  Support with the uplift of YouLend’s Enterprise Risk Framework, working with risk owners across the business to develop and mature the identification, assessment and management of  YouLend’s enterprise risks. 

The ideal candidate will have the following skillset:  

• 3- 5 years’ experience in a regulatory compliance role, ideally within a payment institution, electronic money institution or a similar regulated entity. 
• Strong analytical skills with the ability to identify and solve complex business problems 
• Demonstrable experience of supporting the implementation of compliance frameworks, particularly for FCA-regulated entities. 
• Experience leading regulatory reporting processes. 
• Familiarity with EU regulatory regimes and experience supporting applications for new regulatory authorizations is a strong plus. 
• Experience working in B2B financing or corporate lending is desirable. 
• Experience applying statistical techniques and analytical methods to extract insights from data.  

Desirable skills:

• Strong knowledge of FCA regulatory requirements, including the FCA Handbook and Payment Services Regulations (PSRs).  
• Proven ability to assess and manage regulatory risks, with experience in conducting thematic reviews and compliance monitoring. 
• Expertise in key compliance themes such as governance, complaints handling, safeguarding, product governance and outsourcing, and in depth understanding of risk mitigation frameworks. 
• Exceptional analytical skills, including conducting gap analyses to address new regulatory initiatives and guidance. 
• Strong written and verbal communication skills, with experience preparing high-quality reviews, assessments, and reports for senior stakeholders and regulators. 

Benefits

Why join YouLend?   

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace. 

• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC. 

It’s just getting fun: 

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.  

• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.  

Lots of upsides: 

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).  

• Well-capitalised with supportive private equity backing.  

• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.  

Motivating work environment:  

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.  

• Strong and transparent team culture, we have each other’s backs.  

• Independent work environment where results matter.   

• Data-driven culture and emphasis on speed (anti-red tape).  

We offer a comprehensive benefits package that includes:   

• Stock Options 

• Private Medical insurance via Vitality and Dental Insurance with BUPA  

• EAP with Health Assured 

• Enhanced Maternity and Paternity Leave 

• Modern and sophisticated office space in Central London 

• Free Gym in office building in Holborn 

• Subsidised Lunch via Feedr 

• Deliveroo Allowance if working late in office 

• Monthly in office Masseuse 

• Team and Company Socials 

• Football Power League / Paddle and Yoga Club  

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law. 

Summary of role

An Operations Regulatory Compliance & Complaints Manager  plays a crucial role in ensuring a company adheres to all relevant laws, regulations, and internal policies while also overseeing the effective management of customer complaints and ensuring a positive customer experience. This role involves a blend of strategic oversight and operational execution, requiring strong analytical, communication, and problem-solving skills.  

Requirements

Primary responsibilities

Regulatory Compliance: 

1. Staying current on relevant FCA guidelines, regulations, and industry standards and advising the organization on compliance. 
2. Developing, implementing, and monitoring compliance programs and policies. 
3. Conducting risk assessments and developing strategies to mitigate identified risks. 
4. Preparing and submitting reports detailing compliance against regulatory standards. 
5. Collaborating with internal and external stakeholders, including regulators, for compliance matters. 

Complaint Management: 

1. Overseeing the efficient and effective resolution of customer escalations and complaints, ensuring timely and compliant handling. 
2. Investigating complaints, identifying root causes, and recommending improvements to reduce future complaints. 
3. Maintaining complaint registers, analyzing trends, and reporting on findings. 
4. Ensuring fair treatment of customers and championing a positive customer experience. 

Skills required

• Strong analytical, problem-solving, and communication skills are essential. 
• Experience working with FCA regulations and guidelines in environments that utilise regulated agreements such as Consumer loan or hire agreements ,  
• Excellent communication skills including presentation and written report writing.
• Strong customer service skills
• Ability to be a team player, and work well under pressure
• Problem solving and conflict resolutions skills.
• Strong communication skills

Experience required

• Minimum 1 years experience in similar role
• Minimum 1 years experience in FCA Regulatory Compliance
• Capable of preserving confidential or sensitive information
• Experience of conflict resolution
• Experience in resolving complaint issues
• Experience developing and implementing internal policies and process to improve customer experience

Personal attributes (person specification)

• Someone who lives the company values
• Ability to make informed and timely decisions
• Someone who analyses a situation and develop effective solutions
• Finds innovative solutions to overcome challenges
• Ensures accuracy in all communications

Software knowledge and level of proficiency

• MS Excel - excellent knowledge
• MS Outlook - very good knowledge
• MS Word - very good knowledge
• MS PowerPoint - very good knowledge
• Scheduling software - good knowledge
• CRM - good knowledge

Benefits

• Competitive salary
• A bright, modern and open plan office
• 23 days holiday plus 8 bank holidays
• Contributory pension
• Company bonus scheme
• Life assurance
• Wellness App
• Lifestyle discounts