4475 Amazon jobs in London

An established and innovative online retailer is seeking a dynamic and experienced Online Retail Store Manager to lead its digital sales channels. This is a fully remote position, offering a unique opportunity to manage and grow an e-commerce business from anywhere in the UK. You will be responsible for all aspects of the online store's performance, including sales strategy, inventory management, website optimisation, customer experience, and team leadership.

Key responsibilities include developing and executing strategies to drive online sales and revenue growth. You will oversee product merchandising, pricing strategies, and promotional campaigns. Managing inventory levels, forecasting demand, and coordinating with suppliers and logistics partners to ensure timely order fulfillment will be critical. You will also be responsible for optimising the e-commerce website for user experience and conversion rates, analysing website traffic and sales data to identify trends and opportunities, and implementing A/B testing for continuous improvement. Building and maintaining excellent customer service standards, addressing customer inquiries and resolving issues promptly, is paramount. You will lead and mentor a remote team, fostering a collaborative and results-driven environment.

The ideal candidate will possess a Bachelor's degree in Business, Marketing, E-commerce, or a related field, with a minimum of 5 years of experience in online retail management. Proven success in managing and growing e-commerce platforms is essential. Strong analytical skills, with proficiency in e-commerce analytics tools (e.g., Google Analytics), and a deep understanding of SEO, SEM, and digital marketing strategies are required. Excellent leadership, communication, and project management skills are crucial for managing a remote team and diverse operational tasks. You must be a proactive, self-motivated individual with a keen understanding of online consumer behaviour and a passion for delivering exceptional customer experiences. This is an exciting opportunity to take the helm of a growing online retail operation entirely remotely.

Job Title: Amazon Customer Account Executive
Location: Kingston Travel: Yes - Local travel to Amazon offices London (10-15%)
JOB PURPOSE
In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. eCommerce is a major growth and equity driver for Unilever.Amazon comprises a team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double digit growth.
RESPONSIBILITIES
- Support Customer Account Manager (CAM) build commercial relationships with Amazon & act as the primary point of contact for the product subcategories assigned- Monitor account performance across sales & operations ensuring focus is on Key Performance Indicators (KPIs)- Support CAM with Purchase Order reviews & eliminate errors leading to rejections- Take ownership of catalogue updates in collaboration with Amazon- P&L responsibility on sub-categories assigned- Support CAM with yearly Amazon Vendor negotiations- Achieve account yearly targets (KPIs) & support annual planning process- Analyse data and market trends to identify Amazon growth opportunities, improve forecasting and optimise listings- Support CAM to execute promotional plans, price strategies, and product launches in collaboration with the wider commercial, media and marketing teams- Work cross-functionally with Supply Chain and Planning teams to ensure forecasts are accurate and adequate stock levels are available within the system, especially during large events & new innovation launches.- Work with Marketing Teams and Advertising Agency to implement best-in-class promotional execution and visibility on Amazon- Support CAM with monthly business reviews with internal stakeholdersPlease note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift.
ALL ABOUT YOU
- You love to win and have fun doing it: Your eye is always on the prize, proactive approach to problem solving and you have a history of achieving your targets.- You have a positive mindset and are constantly curious and share along the way: You have an eye for detail and enhancing performance as well as sharing your 'success' and learnings with the wider team- You are comfortable with the uncomfortable: charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better- You have a high level of energy with the insatiable appetite for learning- You possess strong basic negotiation skills and the ability to influence- You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models- You are able to build strong internal and external relationships and are comfortable working in a collaborative environment- You possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you- Experience in CPG sales and marketing.- Amazon or eCommerce account management experience preferentialMeasures of success- Incremental Turnover Growth- Enhanced forecast in in stock %- Market Share Growth & search rankings- Capability Learnings brought into the business- Customer Feedback- Excellent Business Acumen
NOTES
About Unilever
Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.
Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace'
Location  
In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends.
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever ( .
Recruitment Fraud
Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.   These types of attacks are becoming more common as more people are looking for employment in the economic climate.
How is Unilever tackling this?
Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.
What can I do?
If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.
Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Job Category: Customer Development
Job Type: Full time
Industry:

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

• Experience working on B2B SaaS products – ideally supported by specific examples from a Product Manager or Product Owner role. What matters most is hands-on experience and a solid understanding of the real-world challenges of such products.
• In-depth knowledge of the Amazon ecosystem – whether as a seller, consultant, or someone developing tools integrated with Amazon. We're looking for practical knowledge, not just theoretical understanding.
• Understanding of the global context – familiarity with the differences between Amazon markets (e.g., the US, Germany, India) and the ability to design solutions that work well across various local environments.
• Familiarity with the full lifecycle of an Amazon seller – from product listing, inventory management, and logistics to advertising campaigns and brand protection.
• Strong analytical thinking skills – the ability to draw insights from data, customer conversations, and competitor moves — and translate all of that into a coherent vision and actionable product plan.
  

Key technologies and platforms you need to be familiar with:

• Platforms: Seller Central, Vendor Central, Amazon Advertising Console (Sponsored Products/Brands/DSP), Brand Registry.
• Programs: Fulfillment by Amazon (FBA, including Pan-European and EFN), Seller Fulfilled Prime (SFP).
• Technologies: Deep understanding of the capabilities and limitations of the Amazon Selling Partner API (SP-API).

Responsibilities

Your task will be to set the direction for our Amazon-related products worldwide. We’re looking for someone to take the helm — like the CEO of this area — and lead it in a way that delivers real value to sellers across all major markets and Amazon programs.

• Developing and managing the global roadmap – creating a long-term development plan for the Amazon ecosystem, taking into account market priorities (North America, Europe, Asia) as well as programs like FBA, Seller-Fulfilled Prime, and Amazon Advertising.
• Market and competitor analysis – monitoring changes in Amazon policies, SP-API updates, and trends among global tool providers for sellers. Building internal expertise in the Amazon platform.
• Customer needs research – conducting regular interviews and analyses with international sellers to understand their operational, logistical, and marketing challenges when working with Amazon.
• Defining product requirements – translating identified needs and problems into specific, high-level requirements for product and technical teams.
• Managing success metrics – setting key performance indicators (KPIs) and tracking their progress, making data-driven and results-based decisions.

Benefits

• Real Impact: The opportunity to actively shape the global e-commerce market and implement solutions that make a difference. 
• Global Team: Inspiring collaboration with passionate professionals from diverse cultures and corners of the world.
• Dynamic Growth : The chance for professional and personal development within a company experiencing a phase of dynamic growth – grow with us!
• Attractive salary and perks package (depending on hiring country)

Our client is a fast-growing online retailer looking for a detail-oriented and proactive E-commerce Operations Specialist to manage and optimize their online sales channels. This is a fully remote position, allowing you to contribute to the company's success from anywhere. You will be responsible for ensuring the smooth and efficient operation of their e-commerce platform, from product listing and inventory management to order fulfillment and customer service support. The ideal candidate has a strong understanding of e-commerce platforms (e.g., Shopify, Magento), experience with online marketplaces (e.g., Amazon, eBay), and a proven ability to troubleshoot and resolve operational issues. You will work closely with marketing, sales, and logistics teams to enhance the customer journey and drive online sales growth. This role requires excellent organizational skills, a problem-solving mindset, and a passion for delivering exceptional online retail experiences.

Responsibilities:

• Manage and maintain product listings on the e-commerce website and various online marketplaces, ensuring accuracy and optimization.
• Oversee inventory levels, coordinating with warehouse teams to ensure stock availability and prevent stockouts.
• Process and track online orders, ensuring timely and accurate fulfillment and shipping.
• Monitor website performance, identify and troubleshoot any technical issues or user experience problems.
• Collaborate with marketing teams to execute promotional campaigns and ensure seamless integration with e-commerce operations.
• Provide support to the customer service team by addressing operational queries and resolving order-related issues.
• Analyze sales data and operational metrics to identify trends and opportunities for improvement.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers.
• Ensure compliance with all relevant e-commerce regulations and payment processing standards.
• Stay up-to-date with e-commerce best practices, emerging technologies, and industry trends.

Qualifications:

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• 2-4 years of experience in e-commerce operations, online retail, or a similar role.
• Proficiency with e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Experience with online marketplaces like Amazon Seller Central and eBay.
• Strong understanding of inventory management principles and order fulfillment processes.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in Microsoft Excel or Google Sheets for data analysis.
• Effective communication and collaboration skills, suitable for a remote work environment.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with digital marketing concepts is a plus.

Description
Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally.
Note: You must have the right to work in the country of employment by the start date.
INTERNSHIP LOCATION: PLEASE NOTE THIS ROLE IS AVAILABLE ACROSS MULTIPLE FIELD BASED UK LOCATIONS, FINAL PLACEMENT WILL BE DETERMINED BASED ON BOTH YOUR PREFERRED OPTION PLUS ROLE AVAILABILITY
Key job responsibilities
As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include:
- Completing high-priority projects to the highest standard, demonstrating your ability to deliver results
- Analyzing data to identify operational challenges and opportunities for improvement
- Proposing and testing solutions, collaborating with the team to implement the most effective ones
- Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates.
- Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates.
- Ability to navigate the workspace and move between different areas is essential for this position.
- Displaying flexibility to work various schedules and shift patterns as required.
- Potential relocation to the designated work location.
A day in the life
Our internships are educational opportunities that allow you, our future managers, to discover how we lead and develop our teams of associates. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations.
This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll gain a realistic job preview of the full-time opportunities awaiting you within our organization.
You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies. This is your chance to develop skills that will propel you towards a rewarding career with Amazon.
About the team
Intern Community:
- As an Amazon Intern, you'll be part of a vibrant, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests.
Support:
- The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive.
Learning Sessions:
- Exclusive learning sessions will further enhance your skills, granting you access to Amazon's cutting-edge learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career.
Opportunities:
- Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits.
Internship Start Dates across the year:
- We are hiring interns to start anytime from January through July 2026. Each month, we'll hold 1-2 onboarding days for new hires.
Basic Qualifications
- Currently in your penultimate year and working towards a university degree in Supply Chain, Business/Management, Engineering or another related field.
- Eligible to complete a full-time internship of 3-6 months.
- Highly proficient in both spoken and written English and the local language of the country you are applying for (Common European Framework of Reference C1).
Preferred Qualifications
- Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions.
- Excellent communication and teamwork skills, able to collaborate effectively with others.
- Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
We are seeking an experienced and dynamic Solution Architect with technical, business and operational expertise to manage partner launch milestones, requirements and engagement between our mobile partners and various Amazon teams to launch and grow distribution of Amazon Subscription Services and Mobile Applications.
A successful candidate will have experience working with internal business and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements. Roadmap prioritization and milestone management and a strong will to deliver results are critical skills for this role. The right candidate will provide vision and drive the evolution and strategy for Fuse partner integrations and launches. This role will partner with engineering teams to develop ways to identify improvements for scaling internal services. Candidate will work with the Business Development (BD) team to meet customers, discover opportunities to solve business objectives through Fuse solutions, provide designs & proposals, demonstrate technical solutions and integrations, manage proof of concept, and ultimately drive growth of the business
To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. Ability and mindset to work in a global team are important for this role.
Key job responsibilities
- Own and manage the technical relationship of multiple partners across multiple geographic locations and journey of the customer
- Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
- Partner with the sales team to design solutions for customers and drive Fuse products.
- Participate in deep architectural discussions to ensure customer success
- Provide technical consultation to strategic enterprise customers. This includes API integrations, as well as the design, creation, and deployment of Fuse products
- Dive deep into Fuse solution and its differentiators with customers and partners. Be ready to discuss the latest Fuse products, APIs, cloud architecture and more.
- Drive detailed discussions with customer on how Fuse integrates with their existing services; see around corners and advise/influence to ensure a successful integration between Fuse tools and customer's systems
- Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
- Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
- Own the technical delivery plan once agreed, including status reporting and ownership of issues
- Own all onboarding activities (APIs, Security Roles, test plan and systems)
Basic qualifications
- 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
- 8+ years of infrastructure architecture, database architecture and networking experience
- Bachelor's degree
- Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
- Knowledge of software development tools and methodologies
- Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Preferred qualifications
8+ years of technology solutions development overseeing the implementation of complex telecommunications systems and infrastructure
About the team
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Preferred Qualifications
- Bachelor's degree
- Knowledge of cloud architecture
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
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