Explore Amazon jobs in Amazon Tour Leader , Amazon Tours
Dartford, South East
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's cutting-edge technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.
Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
3. Staff and train Ambassador & Proxy team
4. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
5. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
6. Maintain positive site relationships and participate in site & community engagement activities
7. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
8. Highlight Amazon's commitment to employee development, safety, and well-being.
9. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
10. Ensure tour groups adhere to all safety protocols and facility regulations.
11. Respond to questions from tour participants accurately and professionally.
12. Lead and support high level/VIP tours that require additional planning and coordination
13. Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
14. Maintain and update tour content to reflect new technologies and company initiatives.
15. Collect and report feedback from tour participants to improve the overall experience
A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.
About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's cutting-edge fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Basic Qualifications
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
- Strong fluency in English
- Some occasional travel required
- Strong written and oral communication skills
- Proficient in Microsoft Office, including Word & Excel
- Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.
Preferred Qualifications
- High level of professionalism
- Experience leading teams
- An entrepreneurial spirit, including the ability to work independently and autonomously
- Experience in Fulfillment Operations
- Tourism/Hospitality Industry Experience
- Public Speaking or Media Experience
- Customer Service (Zendesk) Experience
- Procurement Experience
- Experience working with global teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's cutting-edge technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.
Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
3. Staff and train Ambassador & Proxy team
4. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
5. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
6. Maintain positive site relationships and participate in site & community engagement activities
7. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
8. Highlight Amazon's commitment to employee development, safety, and well-being.
9. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
10. Ensure tour groups adhere to all safety protocols and facility regulations.
11. Respond to questions from tour participants accurately and professionally.
12. Lead and support high level/VIP tours that require additional planning and coordination
13. Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
14. Maintain and update tour content to reflect new technologies and company initiatives.
15. Collect and report feedback from tour participants to improve the overall experience
A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.
About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's cutting-edge fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Basic Qualifications
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
- Strong fluency in English
- Some occasional travel required
- Strong written and oral communication skills
- Proficient in Microsoft Office, including Word & Excel
- Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.
Preferred Qualifications
- High level of professionalism
- Experience leading teams
- An entrepreneurial spirit, including the ability to work independently and autonomously
- Experience in Fulfillment Operations
- Tourism/Hospitality Industry Experience
- Public Speaking or Media Experience
- Customer Service (Zendesk) Experience
- Procurement Experience
- Experience working with global teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.
0
Amazon Specialist
West Drayton, London
Parkside Recruitment
Posted today
Job Viewed
Job Description
Our client based in West Drayton is looking for an Amazon Specialist – Growth-Focused Marketplace Manager to join their team.
Our client is a fast-growing, UK-based business specialising in licensed children’s products, distributed primarily through retail partners. With a strong foothold in physical retail, we are now investing in growing our Amazon division into a major direct-to-consumer (D2C) revenue channel. This is a key strategic role for someone who thrives in building and scaling e-commerce marketplaces from the ground up.
Amazon Platforms: Vendor Central & Seller Central
Role Overview:
Our client is looking for an experienced and commercially driven Amazon Specialist to lead our marketplace expansion, with a strong emphasis on building, optimising, and scaling our Amazon UK and international presence (Vendor and Seller Central). You will be given full ownership of our Amazon strategy—from content to advertising to fulfilment—and will play a critical role in transforming a small Amazon operation into a core part of our growth strategy.
Key Responsibilities:
- Develop and execute a comprehensive Amazon strategy across Vendor Central and Seller Central.
- Launch and scale D2C Amazon operations in the UK, and expand into Europe and the US where appropriate.
- Manage PPC campaigns across Amazon Advertising and external platforms (Google Shopping, Meta Ads) to maximise ROI and brand reach.
- Lead all aspects of marketplace operations including SEO-optimised product listings, A+ content, fulfilment coordination (FBA & 3PL), pricing strategy, and promotional planning.
- Own and manage advertising budgets, with accountability for ROAS and revenue targets.
- Analyse data to drive decisions on inventory planning, campaign performance, and new product opportunities.
- Collaborate with design, logistics, and licensing teams to ensure product availability, compliance, and brand alignment.
- Stay ahead of Amazon’s evolving algorithms, tools, and best practices to maintain a competitive edge.
- Build and mentor a future e-commerce team as the Amazon channel grows.
What they are looking for:
- Proven success launching and scaling Amazon marketplaces (Vendor/Seller) with a track record of 20%+ YoY growth.
- Deep understanding of Amazon’s ecosystem, including PPC, SEO, Buy Box dynamics, listing optimisation, A/B testing, and inventory planning.
- Highly data-driven and results-focused, with experience managing six-figure advertising budgets and delivering strong ROAS.
- Experience working with or leading cross-functional and international teams, including marketing, logistics, and content.
- Familiarity with tools like Helium 10, Jungle Scout, Amazon Brand Analytics, and external paid media platforms (Google, Meta).
- Comfortable working autonomously in a fast-paced, high-trust environment with a clear commercial focus.
- Bonus: Experience in licensed consumer goods or children’s products.
Qualifications & Certifications (Preferred but not required):
- Google Analytics, Google Ads (Search, Shopping, Display) certifications
- Proven knowledge of D2C growth strategies across multiple international marketplaces
- Degree in a relevant field or equivalent professional experience
This advertiser has chosen not to accept applicants from your region.
1
Business Development Manager - Amazon Shipping, Amazon Shipping
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Business Development Manager to join Amazon Shipping UK. Amazon Shipping has exciting plans to accelerate growth across 2024 and beyond, and we are looking for talented individuals to join us on this journey.
The successful Business Development Manager will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to be a self-starter, create a sales strategy using a combination of self-prospected and marketing qualified leads, and be comfortable defining their own structure and ways of working. This role is key to ensuring as a business we can execute upon our ambitious product adoption goals; helping us to break through to new industries and develop across sales markets. This includes acquisition of new customers and partners who we aspire to have a long-term partnership with. You will also have the unique opportunity to onboard and manage the customers you acquire, enabling you to develop your technical and project management knowledge.
You will have experience leveraging and coordinating cross functional teams such as Marketing, Operations, Procurement, Finance, and IT and have a proven track record of meeting and exceeding program goals and targets.
Key job responsibilities
- Identify, prospect and secure new business opportunities for Amazon Shipping
- Drive revenue, adoption, and market segment share for our product
- Prospecting, lead generation and pipeline management (a combination of self-prospecting and converting marketing qualified leads)
- Client Engagement and Relationship Building
- Negotiation and Closing
- Customer Launch, Onboarding and
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Business Development Manager to join Amazon Shipping UK. Amazon Shipping has exciting plans to accelerate growth across 2024 and beyond, and we are looking for talented individuals to join us on this journey.
The successful Business Development Manager will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to be a self-starter, create a sales strategy using a combination of self-prospected and marketing qualified leads, and be comfortable defining their own structure and ways of working. This role is key to ensuring as a business we can execute upon our ambitious product adoption goals; helping us to break through to new industries and develop across sales markets. This includes acquisition of new customers and partners who we aspire to have a long-term partnership with. You will also have the unique opportunity to onboard and manage the customers you acquire, enabling you to develop your technical and project management knowledge.
You will have experience leveraging and coordinating cross functional teams such as Marketing, Operations, Procurement, Finance, and IT and have a proven track record of meeting and exceeding program goals and targets.
Key job responsibilities
- Identify, prospect and secure new business opportunities for Amazon Shipping
- Drive revenue, adoption, and market segment share for our product
- Prospecting, lead generation and pipeline management (a combination of self-prospecting and converting marketing qualified leads)
- Client Engagement and Relationship Building
- Negotiation and Closing
- Customer Launch, Onboarding and
This advertiser has chosen not to accept applicants from your region.
2
Worldwide Specialist Seller - Amazon Connect, Amazon Connect Sales & GTM Team - WWPS
London, London
Amazon
Posted 9 days ago
Job Viewed
Job Description
Description
Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.
3
Customer Escalation Specialist, Amazon Shipping
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-
This advertiser has chosen not to accept applicants from your region.
4
Sr Solution Architect, Amazon Fuse
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
We are seeking an experienced and dynamic Solution Architect with technical, business and operational expertise to manage partner launch milestones, requirements and engagement between our mobile partners and various Amazon teams to launch and grow distribution of Amazon Subscription Services and Mobile Applications.
A successful candidate will have experience working with internal business and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements. Roadmap prioritization and milestone management and a strong will to deliver results are critical skills for this role. The right candidate will provide vision and drive the evolution and strategy for Fuse partner integrations and launches. This role will partner with engineering teams to develop ways to identify improvements for scaling internal services. Candidate will work with the Business Development (BD) team to meet customers, discover opportunities to solve business objectives through Fuse solutions, provide designs & proposals, demonstrate technical solutions and integrations, manage proof of concept, and ultimately drive growth of the business
To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. Ability and mindset to work in a global team are important for this role.
Key job responsibilities
- Own and manage the technical relationship of multiple partners across multiple geographic locations and journey of the customer
- Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
- Partner with the sales team to design solutions for customers and drive Fuse products.
- Participate in deep architectural discussions to ensure customer success
- Provide technical consultation to strategic enterprise customers. This includes API integrations, as well as the design, creation, and deployment of Fuse products
- Dive deep into Fuse solution and its differentiators with customers and partners. Be ready to discuss the latest Fuse products, APIs, cloud architecture and more.
- Drive detailed discussions with customer on how Fuse integrates with their existing services; see around corners and advise/influence to ensure a successful integration between Fuse tools and customer's systems
- Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
- Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
- Own the technical delivery plan once agreed, including status reporting and ownership of issues
- Own all onboarding activities (APIs, Security Roles, test plan and systems)
Basic qualifications
- 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
- 8+ years of infrastructure architecture, database architecture and networking experience
- Bachelor's degree
- Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
- Knowledge of software development tools and methodologies
- Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Preferred qualifications
8+ years of technology solutions development overseeing the implementation of complex telecommunications systems and infrastructure
About the team
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Preferred Qualifications
- Bachelor's degree
- Knowledge of cloud architecture
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
We are seeking an experienced and dynamic Solution Architect with technical, business and operational expertise to manage partner launch milestones, requirements and engagement between our mobile partners and various Amazon teams to launch and grow distribution of Amazon Subscription Services and Mobile Applications.
A successful candidate will have experience working with internal business and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements. Roadmap prioritization and milestone management and a strong will to deliver results are critical skills for this role. The right candidate will provide vision and drive the evolution and strategy for Fuse partner integrations and launches. This role will partner with engineering teams to develop ways to identify improvements for scaling internal services. Candidate will work with the Business Development (BD) team to meet customers, discover opportunities to solve business objectives through Fuse solutions, provide designs & proposals, demonstrate technical solutions and integrations, manage proof of concept, and ultimately drive growth of the business
To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. Ability and mindset to work in a global team are important for this role.
Key job responsibilities
- Own and manage the technical relationship of multiple partners across multiple geographic locations and journey of the customer
- Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
- Partner with the sales team to design solutions for customers and drive Fuse products.
- Participate in deep architectural discussions to ensure customer success
- Provide technical consultation to strategic enterprise customers. This includes API integrations, as well as the design, creation, and deployment of Fuse products
- Dive deep into Fuse solution and its differentiators with customers and partners. Be ready to discuss the latest Fuse products, APIs, cloud architecture and more.
- Drive detailed discussions with customer on how Fuse integrates with their existing services; see around corners and advise/influence to ensure a successful integration between Fuse tools and customer's systems
- Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
- Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
- Own the technical delivery plan once agreed, including status reporting and ownership of issues
- Own all onboarding activities (APIs, Security Roles, test plan and systems)
Basic qualifications
- 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
- 8+ years of infrastructure architecture, database architecture and networking experience
- Bachelor's degree
- Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
- Knowledge of software development tools and methodologies
- Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Preferred qualifications
8+ years of technology solutions development overseeing the implementation of complex telecommunications systems and infrastructure
About the team
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Preferred Qualifications
- Bachelor's degree
- Knowledge of cloud architecture
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.
5
Customer Escalation Specialist, Amazon Shipping
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Amazon Jobs in London !
6
Senior Sales Specialist, Amazon Connect
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses?
The AWS Specialist Team is made up of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses?
The AWS Specialist Team is made up of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the
This advertiser has chosen not to accept applicants from your region.
7
Senior Designer, Amazon Private Brands
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
The WW Amazon Private Brands Marketing Organization is seeking an experienced and highly motivated Senior Designer to lead the creative strategy and development of Detail Page design for the EU Consumables business. This role is part of a global creative team of designers, production designers, copywriters, and design program managers who combine talent, expertise, and customer obsession to create compelling and memorable brands for products that customers love and prefer.
In this role, you will create design guidance and lead adaptive design across creative assets for the Detail Page. This includes building wireframes, creating media block templates, developing detailed guidance for adaptive design, and producing Detail Page assets. This role requires high judgment as well as the ability to lead the creation of visual standards, direct production design, and manage creative agencies to scale adaptive design across a wide portfolio of Consumables products.
The ideal candidate will have a strong design background with a passion for contemporary brands. They will have experience building design systems for customer brands from scratch, and will have worked in e-commerce design. Through their experience, they will demonstrate the ability to deliver the highest quality brand creative across multiple channels, while operating at scale. They will have a high degree of ownership and integrity and will be strong problem-solvers with the ability to think critically. They should be experts in working with various design tools, including Adobe Creative Cloud and Figma. They should be willing and capable of using new design technology to improve production speed.
Key job responsibilities
- Define the guidelines for Detail Pages to enable consistent brand execution.
- Own Detail Page design strategy, concept, and design manual development for Amazon Private Brands, from concept to delivery.
- Work from creative briefs with Creative Directors and Copy Directors to translate marketing strategies and insights into creative execution.
- Collaborate closely with internal creative, copy, marketing, and project management teams to ensure highest quality work is delivered on time.
- Provide direction and feedback to external agency production teams on adaptive design.
- Present work to Senior Manager for alignment and sign-off.
- Drive continuous improvements to designs based on data and insights.
Basic Qualifications
- Bachelor's degree in Design or a related field
- 5+ years of experience in creative and design roles, at least 3 of which involve brand design and art direction
- Strong proficiency in design/presentation software and tools (specifically Adobe Illustrator, Photoshop, InDesign, and Figma)
- Effective cross-team collaborator who delivers with agility across multiple complex creative projects while meeting deadlines
- Design portfolio, including at least 3 multi-component projects that demonstrate dedication to high-quality creative work, strategic vision, concept development, and production excellence
- Fluency in digital art direction and production, including familiarity with retouching and post-production editing
- Detailed, hands-on experience with typography and image standards for web
- In-depth knowledge of design strategy and building brand experiences
- Excellent verbal and written communication skills
Preferred Qualifications
- Experience developing onsite and offsite creative for e-commerce or Omnichannel
- Expertise in art direction, photo briefing, and on-figure and off-figure photography
- Knowledge of UX and front-end web design processes and best practices
- Knowledge of video storyboarding, editing, and development
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
The WW Amazon Private Brands Marketing Organization is seeking an experienced and highly motivated Senior Designer to lead the creative strategy and development of Detail Page design for the EU Consumables business. This role is part of a global creative team of designers, production designers, copywriters, and design program managers who combine talent, expertise, and customer obsession to create compelling and memorable brands for products that customers love and prefer.
In this role, you will create design guidance and lead adaptive design across creative assets for the Detail Page. This includes building wireframes, creating media block templates, developing detailed guidance for adaptive design, and producing Detail Page assets. This role requires high judgment as well as the ability to lead the creation of visual standards, direct production design, and manage creative agencies to scale adaptive design across a wide portfolio of Consumables products.
The ideal candidate will have a strong design background with a passion for contemporary brands. They will have experience building design systems for customer brands from scratch, and will have worked in e-commerce design. Through their experience, they will demonstrate the ability to deliver the highest quality brand creative across multiple channels, while operating at scale. They will have a high degree of ownership and integrity and will be strong problem-solvers with the ability to think critically. They should be experts in working with various design tools, including Adobe Creative Cloud and Figma. They should be willing and capable of using new design technology to improve production speed.
Key job responsibilities
- Define the guidelines for Detail Pages to enable consistent brand execution.
- Own Detail Page design strategy, concept, and design manual development for Amazon Private Brands, from concept to delivery.
- Work from creative briefs with Creative Directors and Copy Directors to translate marketing strategies and insights into creative execution.
- Collaborate closely with internal creative, copy, marketing, and project management teams to ensure highest quality work is delivered on time.
- Provide direction and feedback to external agency production teams on adaptive design.
- Present work to Senior Manager for alignment and sign-off.
- Drive continuous improvements to designs based on data and insights.
Basic Qualifications
- Bachelor's degree in Design or a related field
- 5+ years of experience in creative and design roles, at least 3 of which involve brand design and art direction
- Strong proficiency in design/presentation software and tools (specifically Adobe Illustrator, Photoshop, InDesign, and Figma)
- Effective cross-team collaborator who delivers with agility across multiple complex creative projects while meeting deadlines
- Design portfolio, including at least 3 multi-component projects that demonstrate dedication to high-quality creative work, strategic vision, concept development, and production excellence
- Fluency in digital art direction and production, including familiarity with retouching and post-production editing
- Detailed, hands-on experience with typography and image standards for web
- In-depth knowledge of design strategy and building brand experiences
- Excellent verbal and written communication skills
Preferred Qualifications
- Experience developing onsite and offsite creative for e-commerce or Omnichannel
- Expertise in art direction, photo briefing, and on-figure and off-figure photography
- Knowledge of UX and front-end web design processes and best practices
- Knowledge of video storyboarding, editing, and development
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.
8
Associate Business Developer, Amazon Shipping
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK.
We are reinventing everything from go-to-market strategy to lead generation to
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK.
We are reinventing everything from go-to-market strategy to lead generation to
This advertiser has chosen not to accept applicants from your region.
9