35 Stakeholder Engagement jobs in London
Stakeholder Engagement Lead
Posted 1 day ago
Job Viewed
Job Description
Job Advert: Stakeholder Engagement Lead
Location: Warwick or London (Hybrid working 3 days a week in office)
Contract length: 6-Months (Potential to Extend)
Pay Rate: 450 per day via Umbrella (inside IR35)
As the UK accelerates its journey toward net-zero by 2050, our client is at the heart of reshaping the energy landscape. This role is pivotal in driving strategic stakeholder engagement across UK and European energy markets, ensuring alignment between policy, infrastructure, and commercial goals.
You'll be a senior figure in the Business Development, Customer and Stakeholder team-leading engagement with regulators, European institutions, and infrastructure partners to influence energy policy and support the UK's gas transition.
Key Responsibilities:
- Lead engagement strategies across UK/EU forums, ministries, and energy institutions.
- Represent the organisation in European trade bodies and policy discussions.
- Influence cross-border energy trade and policy alignment.
- Build and manage relationships with terminal operators, shippers, regulators (e.g. Ofgem), and infrastructure partners.
- Support regulatory submissions and negotiations.
- Track and interpret UK/EU energy policy developments.
- Translate external insights into internal strategic plans.
- Act as a bridge between external stakeholders and internal teams (commercial, technical, regulatory).
- Ensure stakeholder feedback informs infrastructure and commercial planning.
- Lead stakeholder engagement workstreams for energy transition programmes.
- Coordinate strategic briefing materials and commercial artifacts.
- Provide informal leadership and mentoring across the team.
- Influence senior internal and external stakeholders without formal authority.
Key Skills and Experience
- Proven experience in stakeholder engagement, policy advocacy, or strategic partnerships within the energy, utilities, infrastructure, or EU policy sectors.
- Deep understanding of UK and European energy transition, including gas market dynamics, interconnectors, and energy sharing frameworks.
- Experience working with regulators (e.g. Ofgem) and contributing to RIIO submissions or similar regulatory processes.
- Strong strategic thinking, communication, and influencing skills.
- Ability to operate in complex, multi-stakeholder environments and manage competing priorities.
- Experience with National Grid Ventures, energy balancing, or cross-border energy projects is highly desirable.
- Familiarity with CRM systems and stakeholder tracking tools (desirable).
Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for future suitable vacancies.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Stakeholder Engagement Consultant

Posted today
Job Viewed
Job Description
As part of our growing Stakeholder Engagement and Consultation Team, you will assist in the planning and delivery of engagement activities for projects across sectors, including water, energy, transport and environmental infrastructure.
You'll work alongside experienced colleagues and gain hands-on experience supporting projects such as:
+ The M3 Junction 9 Improvement Scheme.
+ The Hampshire Water Transfer and Water Recycling Project.
Your day-to-day role will include:
+ Supporting the coordination and delivery of stakeholder engagement and consultation activities.
+ Helping to prepare communication materials such as leaflets, newsletters, presentations, and digital content.
+ Assisting with the organisation of public events - both in-person and online - including logistics and on-the-day support.
+ Taking notes and helping to summarise feedback from events and stakeholder meetings.
+ Conducting background research to understand local communities and key stakeholders.
+ Supporting stakeholder databases and contact logs to ensure accurate records.
**About You**
We're looking for someone with a proactive attitude and an interest in infrastructure, communications, or public engagement. You don't need to have years of experience - just a willingness to learn, collaborate, and grow with us.
Ideally, you'll bring:
+ A degree or equivalent experience in a relevant field (e.g. communications, planning, geography, politics, environmental studies, or similar).
+ Strong written and verbal communication skills.
+ Good organisational skills and attention to detail.
+ A collaborative mindset and confidence working with different teams.
+ A desire to develop your skills in stakeholder engagement and communications.
Desirable (but not essential):
+ Some experience in a related internship, volunteering, university society, or entry-level role.
+ Familiarity with tools like Microsoft Office, social media platforms, or basic design software.
+ Knowledge or interest in infrastructure, planning or local government.
#LI-MH1
**About Stantec**
The Stantec community unites more than 32,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities.
Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities.
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment.
Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn't exactly align, we encourage you to apply.
At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact we will talk to you about how we can support you.
**ReqID:** 7524
Associate Director, Relationship Management

Posted 13 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
11
**The Team:**
Join a dynamic team that is dedicated to retaining and developing business with existing rated clients. We are a group with a proactive attitude and a strong team ethic, committed to delivering exceptional results. Our team values collaboration and innovative thinking to drive success and growth within S&P Global Ratings.
**The Impact:**
As a Associate Director, Relationship Management, you will act as a single point of contact for a portfolio of rated clients in the UK, Ireland, and the Netherlands. You will be responsible for maintaining and growing revenue within these accounts and collaborating with other parts of S&P Global to enhance and deepen client relationships. You will orchestrate all key non-analytical relationship issues across your designated portfolio, ensuring strategic alignment and quality standards are upheld.
**What You Stand to Gain:**
+ Exposure to senior management of blue-chip corporate issuers in the region.
+ Being part of an innovative culture that encourages the delivery of new product solutions.
+ Opportunities to provide credit risk and other risk management solutions to clients, challenging them to think differently and reshaping their perspective on S&P Global Ratings.
+ Involvement in a global company that supports personal and professional development.
**Responsibilities:**
+ Develop strong two-way relationships with clients to achieve revenue targets and meet strategic account objectives.
+ Devising account plans to broaden client revenue streams and expand the range of products provided.
+ Manage complex negotiations of commercial contracts utilizing your insight selling skills.
+ Identify upsell and cross-sell opportunities by utilizing market knowledge and intelligence. Collaborate with Ratings Product Development and other segments of S&P Global to maximize opportunities and develop new products.
+ Assess market developments to determine opportunities for product evolution and enhancement to help grow the S&P Ratings business.
+ Operate within the Regulatory and Compliance frameworks laid down by the organization.
+ Deploy insight sales skills to meet revenue and account projections based on a detailed understanding of the client and their market.
+ Manage post-sales customer care and inquiries. Your effective time management will ensure high-quality work is delivered on schedule, leveraging the wider team for efficient delivery.
**What We're Looking For:**
+ Broad experience in Relationship Management within a Financial Services setting.
+ A good understanding of (debt) capital markets and corporate finance.
+ An outgoing person with the ability to connect with customers to develop strong, long-term, and mutually beneficial relationships.
+ An ability to use insight selling skills to identify opportunities, prioritize them, and see them through to a solution. An inquisitive and organized self-starter.
+ A broad understanding of the business needs of large Corporates and other market stakeholders in the ratings industry.
+ Strong insight sales skills to establish client needs and identify solutions.
+ Demonstrated strength in effective influencing, negotiation, interpersonal, and communication skills.
+ High energy levels and a "can do" attitude.
+ Strong emotional intelligence and a team player attitude.
All employees are required to work from the office a minimum of 2 days per week.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.
#LI-EY1
**About S&P Global Ratings**
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Sales (EEO-2 Job Categories-United States of America), SLSOUS402.2 - Middle Professional Tier II-Ou Sales (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Sales & Relationship Management - Italian Speaking

Posted 13 days ago
Job Viewed
Job Description
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Supplier relationship management coordinator - Permanent
Posted 1 day ago
Job Viewed
Job Description
For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.
We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we arenworking to build a better digital future for education and research.
Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.
The role:nThe Procurement & Supplier Management Team are part of the Finance and Procurement Directorate.
Join Jisc’s dynamic Procurement & Supplier Management team, where we oversee all purchases over £5K, ensuring value for money, quality, and compliance with UK Public Contract Regulations. Our Supplier Management function handles strategic contracts and key supplier relationships, offering expert support across Jisc. The Operations team drives continuous improvement by managing non-core activities and supporting the wider function.
You'll support senior colleagues in managing Jisc’s high-risk and strategic suppliers, helping oversee complex contracts and ensuring smooth service delivery. Acting as a key point of contact, you'll help maintain strong supplier relationships and drive value for money for Jisc and its members.
What you’ll be doing:n• Support all colleagues with queries relating to assigned suppliers, contracts and projects.n• Take the lead on supplier relationship management on framework suppliers and lower value/risk critical suppliers within Jisc.n• Manage a portfolio of service review meetings, ensuring all appropriate paperwork is collated and distributed prior to the meetings and producing accurate and timely minutes and action reports after the meetings.n• Develop effective working relationships with internal and external stakeholders to ensure supplier management is delivered effectively.n• Ensuring contract records are accurate across all company systems.n• Support in the development of training materials and delivery of training to Jisc staff.
What we are looking for:n• Demonstrable experience of working in a business environment.n• Experience of using Microsoft software (Outlook, Word, Excel, PowerPoint etc.)n• Excellent interpersonal and communication skills, both verbal and written.n• Ability to prioritise and work in a well organised manner with minimum supervision.n• Effective problem-solving skills.
Don’t meet every single requirement?nWe know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!
Why work for us?nAt Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.
Our Guiding Principles:nJisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.
Discover the amazing benefits we provide! Here’s what you can look forward to:n• Flexible work pattern, which can adapt to suit your schedules and personal commitmentsn• 31 days annual leave (plus bank holidays) that includes three closure days over Christmasn• Buy up to an additional 5 days leave during the flexible benefits windown• Generous flexible pension schemesn• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and supportn• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your developmentn• Allocated allowance of up to £250 to equip your home officen• Financial well- ing support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your moneyn• A wide range of discounts and cashback from retailers and big-name high-street storesn• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaksn• Support your volunteering with up to 3 days volunteer leave
Equity, diversity and inclusion:nJisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.
We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.
Application process:nPlease let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.
If you are currently a Jisc employee, please apply through your Dayforce Employee profile.
We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.
Sponsorship:nJisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
No agencies please.n
Customer Success and Relationship Management Team

Posted 13 days ago
Job Viewed
Job Description
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Project Management Director
Posted 14 days ago
Job Viewed
Job Description
We are working with a forward-thinking property consultancy that provides end-to-end solutions across the commercial real estate and residential markets. They are seeking a Director Project Manager to lead their growing Technical team. This is a senior leadership role with a blend of strategic, client-facing, and delivery responsibilities, making it a fantastic opportunity for an ambitious individual looking to step into a high-impact position.
Key Responsibilities
Strategic Leadership
- Deliver the Technical team's strategy in line with company objectives
- Drive revenue growth through pipeline management and commercial performance
- Lead on process improvements, reporting, and CRM adoption
- Promote collaboration across teams to achieve shared goals
- Mentor senior staff and surveyors, setting technical and delivery standards
- Foster a culture of professional growth and continuous learning
- Support succession planning and capability development across the team
- Oversee multiple projects, ensuring consistent quality and commercial alignment
- Ensure projects are delivered on time, within budget, and to client satisfaction
- Act as a trusted advisor to senior-level clients, influencing key decisions
- Provide oversight and guidance to project managers and junior staff
- Lead client relationship management within the department
- Drive business development through market insights and proactive networking
- Represent the consultancy externally, enhancing reputation and visibility
- Identify opportunities to improve systems, processes, and workflows
- Use technology to deliver efficiency and better client outcomes
The ideal candidate will bring:
- Extensive experience managing large-scale project management contracts (traditional and design-and-build)
- Strong understanding of client needs in the commercial real estate and workplace strategy space
- Proven track record of winning work and developing client relationships
- Leadership experience with a collaborative and mentoring style
- Strategic mindset with strong commercial acumen
- Experience with CRM systems and workflow optimisation
- Commitment to driving DE&I and sustainability initiatives
- This role is primarily office-based, with the option to work from home one day per week following onboarding.
Benefits
- Competitive salary up to £120,000 and tailored commission scheme
- 30 days holiday plus bank holidays and an additional day for your birthday
- Annual company trips and monthly team socials
- Employee-led clubs and committees (including sports, wellbeing, and DE&I)
- Clear career progression framework with opportunity to progress to a Head of role
- Family-friendly policies including enhanced maternity, paternity, and adoption leave
- Learning and development programmes with ongoing training
- Wellbeing allowance and access to mental health support
- Cycle to Work scheme
- Private medical insurance after probation
- 6% matched pension contributions
Be The First To Know
About the latest Stakeholder engagement Jobs in London !
Project Management Director
Posted 2 days ago
Job Viewed
Job Description
We are working with a forward-thinking property consultancy that provides end-to-end solutions across the commercial real estate and residential markets. They are seeking a Director Project Manager to lead their growing Technical team. This is a senior leadership role with a blend of strategic, client-facing, and delivery responsibilities, making it a fantastic opportunity for an ambitious individual looking to step into a high-impact position.
Key Responsibilities
Strategic Leadership
- Deliver the Technical team's strategy in line with company objectives
- Drive revenue growth through pipeline management and commercial performance
- Lead on process improvements, reporting, and CRM adoption
- Promote collaboration across teams to achieve shared goals
- Mentor senior staff and surveyors, setting technical and delivery standards
- Foster a culture of professional growth and continuous learning
- Support succession planning and capability development across the team
- Oversee multiple projects, ensuring consistent quality and commercial alignment
- Ensure projects are delivered on time, within budget, and to client satisfaction
- Act as a trusted advisor to senior-level clients, influencing key decisions
- Provide oversight and guidance to project managers and junior staff
- Lead client relationship management within the department
- Drive business development through market insights and proactive networking
- Represent the consultancy externally, enhancing reputation and visibility
- Identify opportunities to improve systems, processes, and workflows
- Use technology to deliver efficiency and better client outcomes
The ideal candidate will bring:
- Extensive experience managing large-scale project management contracts (traditional and design-and-build)
- Strong understanding of client needs in the commercial real estate and workplace strategy space
- Proven track record of winning work and developing client relationships
- Leadership experience with a collaborative and mentoring style
- Strategic mindset with strong commercial acumen
- Experience with CRM systems and workflow optimisation
- Commitment to driving DE&I and sustainability initiatives
- This role is primarily office-based, with the option to work from home one day per week following onboarding.
Benefits
- Competitive salary up to £120,000 and tailored commission scheme
- 30 days holiday plus bank holidays and an additional day for your birthday
- Annual company trips and monthly team socials
- Employee-led clubs and committees (including sports, wellbeing, and DE&I)
- Clear career progression framework with opportunity to progress to a Head of role
- Family-friendly policies including enhanced maternity, paternity, and adoption leave
- Learning and development programmes with ongoing training
- Wellbeing allowance and access to mental health support
- Cycle to Work scheme
- Private medical insurance after probation
- 6% matched pension contributions
Project Management Lead
Posted 630 days ago
Job Viewed
Job Description
We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
Littlepay’s platform provides the API’s that enable the integration of hardware, software and payments, often from different vendors, into a modular transit ticketing solution for cities around the world.
Our Littlepay values:
- Trust and be trustworthy
- Embrace challenge
- Solve problems, together
- Deliver with speed and agility
- Be candid and kind
We're looking for a Project Management Lead to lead and deliver high-quality API-based solutions to customers and partners, and to contribute to the company's overall success by helping to achieve its growth, revenue, and customer success goals.
Reporting to the Global Head of Operations, the Project Management Lead will:
- Assist in setting the strategic direction for the project management team and aligning it with the company's overall goals
- Oversee the execution of projects and provide guidance and support to project managers, including;
- Managing resources and budgets
- Communicating with stakeholders and keeping them updated on project progress
- Identifying and mitigating risks
- Resolving issues and conflicts
- Tracking and improving metrics
- Work with colleagues on our Engineering and Product teams to ensure consistently high-quality project delivery
- Develop and implement strategies to uplift existing project management processes and improve the company's ability to deliver API-based solutions successfully
- Lead a team of project managers, providing mentorship and coaching, and helping them to develop their skills and knowledge
- Foster a culture of collaboration, innovation, and continuous improvement within the project management team, with a specific focus on API-based solution delivery
Requirements
You must demonstrate the following:
- 5+ years of experience in collaborative, complex, multi-partner system integration projects, in the credit credit payments space, delivered to enterprise or government clients
- Experience leading and managing complex delivery projects using a variety of project management methodologies, including Agile and Waterfall
- Experience in establishing effective project governance and stakeholder communications
- Solid understanding of API-based integrations and related documentation
- Strong communication and relationship-building skills
- Experience leading a small team in the project management space
Other favourable experiences:
- Experience working with cloud computing platforms and SaaS solutions to deliver API-based solutions
- Experience in the mobility-as-a-service space or with automated fare collection
- An understanding of the credit card payment processing industry, including the different types of processors, fees, and compliance requirements
- Experience implementing process improvement methodologies
- A Bachelor's degree in computer science, engineering, or a related field (preferred but not required)
- A project management certification, such as PMP or PRINCE2
Our recruitment process
If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.
If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!
Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.
Benefits
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.
You’ll have access to:
- A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
- A company-wide paid day off
- Flexible (hybrid) working conditions
- Health insurance via our provider Vitality
- UK pension additional contribution split
- Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year corporate and team events and workshops
- A work from home remote set up allowance
- Short-term remote working arrangements
- International travel opportunities (dependent on role)
You'll be part of an inclusive and diverse team who celebrates the differences and unique gifts we each bring to work, and be able to take up the numerous other benefits that working at Littlepay affords you, including having access to the eclectic and vibrant culture that Shoreditch is known for.
If this opportunity interests you, hit apply! We look forward to learning about you.
Littlepay are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Project Management Consultant - London
Posted 6 days ago
Job Viewed
Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your role
Join Capgemini Engineering as a Project Manager and play a pivotal role in delivering cutting-edge solutions that bridge the physical and digital worlds. You will lead the charge in scoping, bidding, and executing complex engineering projects, working closely with clients and subject matter experts to ensure strategic alignment and technical excellence. This role offers a dynamic hybrid working model, blending time between client sites, company offices, and home, though full remote work is not possible.
As a key member of our delivery team, you will be responsible for managing bids, leading multidisciplinary teams, and driving project success across planning, finances, and quality. Your remit will span client engagement, risk management, continuous improvement, and ensuring high levels of productivity and profitability. If you thrive in fast-paced consulting-led environments and have a track record of delivering impactful engineering projects, we would love to hear from you.
Your profile
We are looking for a highly capable Project Manager with a strong engineering background and at least five years’ experience in project, programme, or bid management. The ideal candidate will have led complex, multi-functional teams and delivered transformation projects across the full engineering lifecycle, particularly within Defence or Cyber sectors. A solid grasp of project finances, risk management, and scheduling is essential, along with the ability to collaborate with clients during bids and digital transformation initiatives. Candidates should be degree-qualified (or equivalent), proficient in Microsoft Project, and eligible for SC Clearance. Experience in consultancy environments and knowledge of MOD procurement processes are desirable.
- Proven leadership in engineering projects across Air, Land, Maritime Defence or Cyber sectors
- Strong financial acumen including revenue recognition, margin improvement, and risk management
- Demonstrated client-facing consultancy experience during bids or transformation programmes
- Preferably experienced in MOD procurement, CAD/PLM projects, and consultancy environments
What you’ll love about working here
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or
Possibility to work up to 45 days per year from abroad
Award winning career acceleration programs
Need to know
- All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
- You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
- You will need to be Single British National due to the nature of some of the projects.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.