100 Technical Support Specialist jobs in Cambridgeshire

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

Our working patterns are non-contractual.   Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age.  To find out the school leaver age please visit the following link;   

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including S tream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

Our working patterns are non-contractual.   Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age.  To find out the school leaver age please visit the following link;   

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including S tream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

• Provide first and second-line technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and resolve technical issues related to operating systems (Windows, macOS), applications, and network connectivity.
• Manage user accounts, permissions, and access rights.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Maintain accurate and detailed records of support incidents and resolutions in the ticketing system.
• Assist with the onboarding and setup of new employee IT equipment.
• Contribute to the development of IT support documentation and knowledge base articles.
• Participate in IT projects and system upgrades as required.
• Proactively identify opportunities for system improvements and efficiency gains.

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).

• Provide first-line technical support to clients via phone, email, and ticketing system.
• Diagnose and resolve software and hardware issues.
• Guide users through troubleshooting steps and product usage.
• Escalate complex technical problems to appropriate teams.
• Document all support interactions, resolutions, and client feedback accurately.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Monitor system performance and identify potential issues.
• Assist with user account management and system configurations.
• Collaborate with development and QA teams to report bugs and suggest product improvements.
• Ensure timely and effective resolution of support requests, meeting service level agreements (SLAs).
• Stay up-to-date with product updates and industry best practices.
• Contribute to a positive and supportive team environment.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of common software applications and operating systems (Windows, macOS).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Familiarity with ITIL best practices is a plus.
• A strong customer-centric approach and a commitment to service excellence.
• Ability to work effectively both independently and as part of a hybrid team.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous.

• Provide advanced technical support and troubleshooting for our suite of software and hardware products.
• Respond to customer inquiries via phone, email, and chat, demonstrating a high level of professionalism and empathy.
• Diagnose and resolve complex technical issues, escalating to higher-level support or engineering teams when necessary.
• Educate customers on product features, functionality, and best practices.
• Create and maintain comprehensive documentation of support interactions, solutions, and FAQs.
• Contribute to the continuous improvement of support processes and knowledge base content.
• Identify trends in customer issues and provide feedback to product development and engineering teams.
• Manage customer relationships, ensuring satisfaction and retention.
• Train and mentor junior support staff on technical issues and customer service protocols.
• Participate in product testing and provide feedback on usability and functionality.
• Handle customer complaints and navigate difficult situations with patience and expertise.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in a technical support or customer service role, preferably within the tech industry.
• Proven ability to diagnose and resolve complex technical problems for software and/or hardware.
• Excellent communication, interpersonal, and active listening skills.
• Strong understanding of IT systems, networking concepts, and common software applications.
• Experience with CRM systems and ticketing platforms.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Proficiency in troubleshooting methodologies and root cause analysis.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience in mentoring or leading a support team is highly desirable.

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff, sharing expertise and best practices.
• Identify recurring issues and trends, providing feedback to product development teams for long-term solutions.
• Manage and prioritize support tickets, ensuring timely and satisfactory resolution.
• Contribute to the enhancement of support processes and tools.
• Proactively communicate with customers regarding issue status and resolutions.
• Participate in on-call rotation as needed to provide 24/7 support coverage.

• Minimum of 3-5 years of experience in a technical support or helpdesk role, with a focus on advanced troubleshooting.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
• Experience with CRM or ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent analytical and problem-solving skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a collaborative team.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
• Experience with cloud platforms (AWS, Azure) is a plus.
• Proven ability to manage multiple priorities and work under pressure.