What Jobs are available for Tourism in West Midlands?

Job title: PR and Communications Manager - Destination/Tourism
Location: Birmingham, West Midlands (Hybrid - 2/3 days per week in office)
Contract: Full-time, Permanent
Start date: December 2025 - Jan 2026
Salary: 40,000 - 43,000

An exciting opportunity has arisen for an experienced PR and Communications Manager to lead high-impact communications and media activity within the region's growing visitor economy. Acting on behalf of a leading organisation in place promotion, this role will deliver engaging campaigns, media relations and strategic messaging that showcase the area as a world-class destination for tourism, events and conferences. Working collaboratively with internal teams and external partners, the successful candidate will help position the region at the forefront of both domestic and international attention.

• Develop and implement a full-funnel communications strategy for the visitor economy.

• Lead the creation of compelling stories and campaigns that drive positive media coverage nationally and internationally.

• Produce high-quality editorial, press releases, speeches and thought leadership content.

• Build and maintain strong relationships with journalists, media outlets and key stakeholders.

• Identify storytelling opportunities that highlight the region's strengths and cultural assets.

• Manage KPIs, reporting and performance tracking across earned and owned media channels.

• Support the delivery of strategic regional campaigns aligned with wider policy and marketing objectives.

• Oversee communications related to destination development partnerships and regional initiatives.

• Collaborate effectively across marketing, tourism and policy teams to align messaging.

• Act as an ambassador for the region, supporting senior leaders with media engagement and briefings.

• Proven experience in PR, communications or media relations, ideally within tourism, place promotion or regional marketing.

• Exceptional writing, editing and storytelling skills, with the ability to produce polished editorial content.

• Strong understanding of the UK and international media landscape.

• Confident project manager with the ability to handle multiple campaigns and deadlines.

• Proactive, creative and adaptable communicator who can think strategically and execute effectively.

• Strong stakeholder management skills, with experience in multi-partner environments.

• Knowledge of digital channels, social media and basic SEO principles.

• Commercially minded, results-driven and able to evidence impact through measurable outcomes.

• Enthusiastic about promoting destinations and passionate about regional growth.

• Collaborative and positive approach, contributing to an inclusive and high-performing team culture.

Please apply for more information

GleeMD

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job title: PR and Communications Manager - Destination/Tourism
Location: Birmingham, West Midlands (Hybrid - 2/3 days per week in office)
Contract: Full-time, Permanent
Start date: December 2025 - Jan 2026
Salary: 40,000 - 43,000

An exciting opportunity has arisen for an experienced PR and Communications Manager to lead high-impact communications and media activity within the region's growing visitor economy. Acting on behalf of a leading organisation in place promotion, this role will deliver engaging campaigns, media relations and strategic messaging that showcase the area as a world-class destination for tourism, events and conferences. Working collaboratively with internal teams and external partners, the successful candidate will help position the region at the forefront of both domestic and international attention.

• Develop and implement a full-funnel communications strategy for the visitor economy.

• Lead the creation of compelling stories and campaigns that drive positive media coverage nationally and internationally.

• Produce high-quality editorial, press releases, speeches and thought leadership content.

• Build and maintain strong relationships with journalists, media outlets and key stakeholders.

• Identify storytelling opportunities that highlight the region's strengths and cultural assets.

• Manage KPIs, reporting and performance tracking across earned and owned media channels.

• Support the delivery of strategic regional campaigns aligned with wider policy and marketing objectives.

• Oversee communications related to destination development partnerships and regional initiatives.

• Collaborate effectively across marketing, tourism and policy teams to align messaging.

• Act as an ambassador for the region, supporting senior leaders with media engagement and briefings.

• Proven experience in PR, communications or media relations, ideally within tourism, place promotion or regional marketing.

• Exceptional writing, editing and storytelling skills, with the ability to produce polished editorial content.

• Strong understanding of the UK and international media landscape.

• Confident project manager with the ability to handle multiple campaigns and deadlines.

• Proactive, creative and adaptable communicator who can think strategically and execute effectively.

• Strong stakeholder management skills, with experience in multi-partner environments.

• Knowledge of digital channels, social media and basic SEO principles.

• Commercially minded, results-driven and able to evidence impact through measurable outcomes.

• Enthusiastic about promoting destinations and passionate about regional growth.

• Collaborative and positive approach, contributing to an inclusive and high-performing team culture.

Please apply for more information

GleeMD

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

BT Customer Service Advisor

Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 01/12/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Respond promptly to enquiries via phone, email, website, post, and other channels - communicate clearly, empathetically, and professionally, including in time-sensitive situations
• Accurately log all contact and ensure detailed records are maintained
• Manage and process membership applications and associated documentation
• Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
• Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations

• Previous experience in a customer service or administration position
• Excellent telephone manner and communication skills
• Strong attention to detail and ability to process information accurately
• A positive team player who is adaptable and willing to support across departments
• Good administrative and IT skills (Microsoft Office, CRM systems)

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from 24,000 for a 35-hour week you can expect two fixed pay increments of 750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, on-site gym, 'lunch on us' scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.

You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:

• Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
• Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
• Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability : resolve customer queries in-line with policy and guideline.
• Following Process : follow procedures or making appropriate escalations where necessary.
• Digital Fluency : have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

1. Online Contact Centre Skills Assessment
2. A telephone-based Recruiter Interview
3. Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Customer Service Clerk - Birmingham

Pay Rate: 13.00 per hour
Hours: Monday to Friday, 09:00 - 17:00 (initial training). Shifts will later move to 07:00 - 18:00 or 11:00 - 22:00 once training is complete.
Optional weekend work: Saturday & Sunday, 09:00 - 17:00 (with alternative Wednesday and Thursday rest days).
Contract Length: Ongoing

About the Role

Pure Staff are currently recruiting for a Customer Service Clerk on behalf of a well-established business based in the Jewellery Quarter area of Birmingham. This is an excellent opportunity to join a dynamic and customer-focused team, providing high-quality support to clients through a range of communication channels.

Key Responsibilities of a Customer Service Clerk

• Managing customer queries via email, live chat, and phone
• Providing excellent service across multiple communication channels
• Handling and resolving customer complaints in a professional manner
• Performing administration and data entry tasks accurately
• Maintaining and updating customer information on internal systems

Skills & Experience Required

• Previous experience in a customer support or service role (jewellery industry experience beneficial but not essential)
• Salesforce or other CRM system knowledge
• Strong computer literacy and attention to detail
• Confident communicator with good problem-solving skills
• Experience handling complaints effectively

Additional Information

• This role offers a supportive team environment and the opportunity to expand your customer service skills within a busy, fast-paced industry.
• Training will be provided to ensure you are fully prepared before moving onto shift rotations.

While working with Pure Staff, you're employed and paid directly by us - no umbrella companies, no processing fees, no outsourced payroll - just simple PAYE with accurate, on-time payslips directly from our experienced in-house payroll team. Plus, after your first payment you'll receive free access to our perks scheme, giving you exclusive discounts on electronics, travel, clothing, home, fitness, wellbeing and more.

INDBI

Job Overview
We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints and resolve issues promptly while maintaining a positive experience.
• Completing daily outbound calls to customers relating to queries, deliveries and delays.
• Occasional helping out in other departments when required.

Candidate Specification

• Excellent communication skills with a good phone manner.
• Good computer skills.
• Proficiency in data entry with attention to detail.
• Strong interpersonal skills.
• A proactive approach to problem-solving.
• Previous experience in a customer service role.

Job Type: Full-time

The role of Customer Service - Onsite involves providing exceptional support to customers . This position focuses on ensuring customer satisfaction by addressing inquiries and resolving issues promptly.

Client Details

This opportunity is with a reputable organisation operating within the energy and natural resources industry. The company is committed to delivering high-quality services and maintaining strong relationships with its customers.

Description

• Respond to customer queries and concerns via phone, email, and in person.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Provide detailed information about products and services to customers.
• Monitor customer accounts and handle billing or payment-related inquiries.
• Assist in identifying areas for improvement in customer service processes.
• Support the team with administrative tasks as required.
• Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service - Onsite professional should have:

• Experience in a customer service role, preferably within the energy and natural resources industry.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and attention to detail.

Job Offer

• A competitive salary of 26,780 per annum.
• Comprehensive benefits package, including health and wellness support.
• Bonus scheme
• Generous holiday allowance to promote work-life balance.
• Opportunities for growth and development within the company.
• Onsite role for hands-on engagement with the team.